City and Guilds of London Institute · RQF Level 5
City & Guilds Level 5 Certificate in Management of Volunteers
You don’t just earn this. You learn to use it, one-to-one, on your own real work.
- LevelRQF Level 5
- Total credits15
- Guided learning74 hours
- Units in this qualification28
Awarded by City and Guilds of London Institute · on the Ofqual register
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See how this course maps onto your role
Ten quick questions, one per Future Fluency, asked against this qualification rather than a generic one.
About 5 minutes · No card · Nothing to commit to
What you’ll learn
What each unit actually teaches you to do
These are the units City and Guilds of London Institute registers against this qualification. It is a catalogue, not a syllabus. Which of them you take depends on the combination the qualification requires, and that is set by the awarding body rather than by us. Every unit here is regulated, and every one you earn is yours to keep.
Analyse the market in which your organisation operatesReal unit · City and Guilds of London Institute
What you'll be able to do
- Analyse customers’ needs.
- Analyse the market using research tools and techniques.
- Communicate research findings to inform managerial decisions.
Build, support and manage a teamReal unit · City and Guilds of London Institute
What you'll be able to do
- Understand the purpose and required attributes of a team and select those that match the team’s requirements.
- Induct team members and communicate their roles and responsibilities.
- Understand how to support team development.
- Manage team performance and understand how to disband a team.
- Understand how to disband team.
Develop and evaluate operational plans for own area of responsibilityReal unit · City and Guilds of London Institute
What you'll be able to do
- Align objectives of own area of responsibility with those of own organisation.
- Implement operational plans in own area of responsibility.
- Monitor and evaluate operational plans in own area of responsibility..
Developing structures, systems and procedures to support volunteeringReal unit · City and Guilds of London Institute
What you'll be able to do
- Understand the organisation’s policy, structure, systems and procedures that support volunteering
- Justify and design improvements to organisational structures, systems and procedures to support volunteering
- Produce an action plan for the implementation of those improvements
Ensure compliance with legal, regulatory, ethical and social requirementsReal unit · City and Guilds of London Institute
What you'll be able to do
- Monitor the operational compliance of procedures in meeting legal, regulatory, ethical and social requirements.
- Identify and make recommendations on areas of non-compliance with procedures for legal, regulatory, ethical and social requirements relating to own area of responsibility.
Establish risk management processes for an organisationReal unit · City and Guilds of London Institute
What you'll be able to do
- Understand risk management within own area of responsibility.
- Establish a risk management process for an organisation.
- Allocate resources to enable risk management activities to take place.
- Communicate risk management processes across an organisation.
Implement and evaluate a volunteering policyReal unit · City and Guilds of London Institute
What you'll be able to do
- Present a volunteer policy.
- Encourage, manage and respond to feedback.
- Audit volunteer skills in relation to organisational goals.
- Enable staff to assess and manage risk when working with volunteers.
Manage a tendering processReal unit · City and Guilds of London Institute
What you'll be able to do
- Understand tendering processes
- Draw up a specification for required products or services.
- Write an invitation to tender document and communicate it to prospective suppliers.
- Understand how to respond fairly to pre-tender queries.
- Evaluate received tenders.
- Select a supplier and provide post-tender feedback.
Manage health and safety across an organisationReal unit · City and Guilds of London Institute
What you'll be able to do
- Understand an organisation’s responsibilities and liabilities in relation to health and safety.
- Promote health and safety across an organisation.
- Ensure that health and safety requirements are met across an organisation.
- Monitor, review and report on health and safety policy and practices.
Manage physical resourcesReal unit · City and Guilds of London Institute
What you'll be able to do
- Understand the importance of sustainability when using physical resources.
- Identify resource requirements for own area of responsibility.
- Obtain required resources for own area of responsibility.
- Monitor and review the quality and usage of resources in own area of responsibility.
Manage risk in own area of responsibilityReal unit · City and Guilds of London Institute
What you'll be able to do
- Undertake a risk evaluation for current and planned activities within own area of responsibility.
- Minimise the impact and likelihood of potential risks occurring in own area of responsibility.
- Communicate identified risks.
Manage the environmental impact of work activitiesReal unit · City and Guilds of London Institute
What you'll be able to do
- Understand the legal requirements and environmental policies that impact on own area of responsibility.
- Understand how to assess the impact of work activities on the environment and how this can be minimised.
- Assess and report on the environmental impact of work activities in own area of responsibility.
- Organise work activities and resource use to minimise environmental impact.
- Promote ongoing improvement in environmental performance.
Manage the motivation of volunteersReal unit · City and Guilds of London Institute
What you'll be able to do
- Understand how to communicate what is required from volunteers.
- Understand the importance of effective communication when managing volunteers.
- Support volunteers in recognising and responding to risk.
- Maintain the motivation of volunteers.
Managing volunteer agreements and dispute proceduresReal unit · City and Guilds of London Institute
What you'll be able to do
- Develop and maintain improvements to volunteer agreements to ensure conformance to best practice and organisation policies
- Develop and maintain improvements to a disciplinary policy and procedure to ensure conformance to best practice and organisation policies
- Develop and maintain improvements to a grievance policy and procedure to ensure conformance to best practice and organisation policies
Monitor and review business processesReal unit · City and Guilds of London Institute
What you'll be able to do
- Monitor business processes in own area of responsibility.
- Review and improve business processes in own area of responsibility.
Plan change in own area of responsibilityReal unit · City and Guilds of London Institute
What you'll be able to do
- Understand how to plan change.
- Develop plans for change in own area of responsibility.
- Develop systems for monitoring and assessing progress.
- Evaluate barriers and determine ways to overcome resistance to planned change.
- Develop a communication strategy to facilitate the process for change.
Plan, allocate and monitor work in own area of responsibilityReal unit · City and Guilds of London Institute
What you'll be able to do
- Produce a work plan for own area of responsibility.
- Allocate and agree responsibilities with team members.
- Monitor the progress and quality of work in own area of responsibility and provide feedback.
- Review and amend plans of work for own area of responsibility and communicate changes.
Prepare for and support quality auditsReal unit · City and Guilds of London Institute
What you'll be able to do
- Understand the quality standards and procedures that apply to own area of responsibility.
- Monitor work in own area of responsibility against quality standards and procedures.
- Prepare for a quality audit in own area of responsibility.
- Discuss quality audit findings with the auditor.
- Complete agreed actions following a quality audit.
Promote equality of opportunity, diversity and inclusion across an organisationReal unit · City and Guilds of London Institute
What you'll be able to do
- Understand the benefits of an inclusive and diverse workforce.
- Understand organisation’s responsibilities under equality legislation and relevant codes of practice.
- Benchmark equality, diversity and inclusion.
- Communicate equality, diversity and inclusion policy and procedures.
- Review effectiveness of equality, diversity and inclusion issues.
Promote the use of technology within an organisationReal unit · City and Guilds of London Institute
What you'll be able to do
- Develop a strategy to promote the use of technology, in line with organisational values and customer needs.
- Implement a strategy for promoting technology across an organisation.
- Monitor and review the impact of an organisation’s technology strategy, in line with best practice.
Promote volunteering to potential and actual volunteersReal unit · City and Guilds of London Institute
What you'll be able to do
- Promote volunteering to potential volunteers
- Help potential volunteers to understand the importance of volunteering in meeting the organisation’s vision, mission and goals
- Involve volunteers in the organisation
- Support volunteers change and conclude their role and contribution
Promote volunteering within your organisationReal unit · City and Guilds of London Institute
What you'll be able to do
- Promote volunteering to key people in the organisation
- Help people in the organisation support volunteers
- Identify and reduce barriers to volunteering within the organisation
Provide leadership and direction for own area of responsibilityReal unit · City and Guilds of London Institute
What you'll be able to do
- Lead in own area of responsibility.
- Provide direction and set objectives in own area of responsibility.
- Communicate the direction for own area of responsibility and collect feedback to inform improvement.
- Assess own leadership performance.
Review risk management processes in own area of responsibilityReal unit · City and Guilds of London Institute
What you'll be able to do
- Monitor and evaluate risk management processes within own area of responsibility.
- Improve the risk management process.
Support individuals to develop and take responsibility for their performanceReal unit · City and Guilds of London Institute
What you'll be able to do
- Agree their performance development needs with an individual.
- Understand how to help an individual create a development plan.
- Support an individual in implementing their development plan.
- Evaluate an individual’s progress against a development plan and provide feedback for continual performance improvement.
Support learning and development within own area of responsibilityReal unit · City and Guilds of London Institute
What you'll be able to do
- Identify the learning needs of colleagues in own area of responsibility.
- Understand how to develop a learning environment in own area of responsibility.
- Support colleagues in learning and its application.
- Evaluate learning outcomes and future learning and development of colleagues.
Support the culture of an organisationReal unit · City and Guilds of London Institute
What you'll be able to do
- Understand the concept of organisational culture.
- Agree values and objectives in support of an organisation’s culture.
- Monitor objectives and their effectiveness.
Work productively with colleagues and stakeholdersReal unit · City and Guilds of London Institute
What you'll be able to do
- Provide colleagues and stakeholders with information.
- Consult with colleagues and stakeholders in relation to decisions or activities.
- Understand the importance of fulfilling agreements and honouring commitments made to colleagues and stakeholders.
- Understand how to manage potential conflicts of interest.
- Understand how to be able to monitor working relationships.
- Review and improve the effectiveness of working relationships.
The honest bit
You’ve started things before
Most courses were built for a room full of people who aren’t you. A cohort moves on whether or not your week allowed it, and by the third week the thing you’re behind on becomes the reason you stop opening it.
There’s no cohort here, and no timetable to fall behind. Before anything starts, Zavmo asks when you’re sharpest and how long you can realistically sit down for, then builds the sessions around those answers. A bad fortnight changes your pace. It doesn’t put you behind.
And you only pay once you start learning. Searching and planning are free, and you can cancel any time — so the cost of finding out is an afternoon, not a year.
Your passport
Every credit is a stamp you keep
Level 5 credits are regulated. They don’t vanish when a subscription ends or a website closes. They travel to any employer, and Zavmo keeps the map of what you’ve earned and what’s next.
Each stamp is a real unit registered against this qualification.
Who’d teach you this
The Evidence Evaluator
Assessor
Helps you show what you can actually do, gathering the evidence that proves it as you learn.
Meet all twelve tutorsWhere this connects
Where these credits take you
A qualification is never a dead end here. See the jobs its credits open, the national occupational standards its units map to, and the future skills they quietly build.
- Advise and guide your organisation on compliance matters
- Analyse the Life Science Business Operations and Identify the Regulatory Compliance Needs
- Assist in Developing the Compliance Culture of Your Organisation
- Build your organisation's understanding of its market and customers
- Compliance with Legal, Regulatory, Ethical, and Social Requirements
- Comply with Broadcasting Organisations’ Values & Codes of Ethical Conduct
- Comply with legal, regulatory and ethical requirements
- Contribute to the development of strategy in an organisation that involves volunteers
Where this can lead
Health and Safety Manager
Your journey here as a Health & Safety Advisor is just the beginning. We're committed to helping you grow, whether that's becoming a technical expert, a team leader, or even reaching the executive level. Your passion for safety and commitment to continuous learning will open many doors.
See the whole journey →Showing 6 roles, drawn from 142 job records mapped to this qualification.
Skills it covers
What the job actually needs. These are the standards the units are built against, in the words employers and awarding bodies already use for the work itself.
How you’ll actually learn this
One-to-one, on your own real work
A qualification is usually something done to you: sit the class, sit the exam, hope it sticks. Here it’s the opposite. You learn it one-to-one with a companion, on your own real work, and you keep going until you can use it, not just recall it.
Applied to your work in any of these jobs
- Remember
- Understand
- Apply
- Analyse
- Evaluate
- Create
Built for City & Guilds Level 5 Certificate in Management of Volunteers
28 units in this credential, in the order it lists them, awarded by City and Guilds of London Institute.
- Analyse the market in which your organisation operates
- Build, support and manage a team
- Develop and evaluate operational plans for own area of responsibility
- Developing structures, systems and procedures to support volunteering
- Ensure compliance with legal, regulatory, ethical and social requirements
- Establish risk management processes for an organisation
and 22 more in the full unit list below.
One to one, not one to many
No two people run this the same way
A course is written once and handed to everyone. This is assembled around you, and keeps changing as it learns you. Five things it reads, and what each one changes.
- Your actual work Every unit is taught against a live piece of your own work, not a worked example from a textbook.
- What you already know The first conversation finds your starting point, so you skip what you can already do and spend the time on what you cannot.
- The conditions you learn under Not a learning-styles quiz. The evidence does not support those. The dimensions the research does back, read once and used to shape the plan.
- How far you got last time It picks up mid-thought. The tutor knows what you said, what you struggled with, and what it asked you to try.
- Which tutor suits the moment Twelve of them, each for a different kind of thinking. The one who walks you through a first idea is not the one who stress-tests it.
See how you learn, free. Eight questions, no sign-up. A directional taster; the diagnostic inside Zavmo goes deeper and keeps adapting.
Why it sticks
Most courses stop at remembering
There’s a well-known ladder of how deeply you learn something, called Bloom’s Taxonomy. Most courses get you up the first two rungs: you remember some facts, you pass a test, you forget it. Real skill lives at the top. Judging, deciding, creating. And this isn’t a generic ladder: every rung has a named Zavmo tutor who walks you up it.
- 6CreateThe Creative Catalyst
- 5EvaluateThe Evidence Evaluator
- 4AnalyseThe Analyst
- 3ApplyThe Coach
- 2UnderstandThe Connector
- 1RememberThe Builder
Where most courses leave you Where Zavmo takes you
The value
Why the companion is worth £70 a month
You’re not paying for the units. They’re regulated, and the same wherever you earn them. You’re paying for the one thing that decides whether you actually get there: a companion that makes them stick, on your real work.
That is one-to-one on this qualification, every day, on the work you already do, for £70 a month. Your first module is free, so you can see the teaching before you pay for any of it. Billed monthly, cancel any time and billing stops.
Earned on your own work, taught to the top.
Everything you just read, learned one-to-one on the job you already do. Your first module is free, so you can see the teaching before you pay for any of it.
Build my plan, freeNo card. See how this qualification maps onto your role and meet the tutors who’d teach it, free. The learning begins when you subscribe. It’s £70 a month, billed monthly. Cancel any time and billing stops.