01What it is

These are the units City and Guilds of London Institute registers against this qualification. It is a catalogue, not a syllabus. Which of them you take depends on the combination the qualification requires, and that is set by the awarding body rather than by us. Every unit here is regulated. Zavmo teaches towards them on your own work, and work done here is recognised as prior learning under the agreements we hold.

Zavmo is not an awarding body, is not an approved centre, and is not affiliated with City and Guilds of London Institute. It does the teaching and the mapping. City and Guilds of London Institute sets this qualification and awards it, and a qualified human assessor makes the assessment decision.

02The units

What each unit actually teaches you to do

Analyse the market in which your organisation operates Real unit · City and Guilds of London Institute

What you'll be able to do

  • Analyse customers’ needs.
  • Analyse the market using research tools and techniques.
  • Communicate research findings to inform managerial decisions.
Build, support and manage a team Real unit · City and Guilds of London Institute

What you'll be able to do

  • Understand the purpose and required attributes of a team and select those that match the team’s requirements.
  • Induct team members and communicate their roles and responsibilities.
  • Understand how to support team development.
  • Manage team performance and understand how to disband a team.
  • Understand how to disband team.
Develop and evaluate operational plans for own area of responsibility Real unit · City and Guilds of London Institute

What you'll be able to do

  • Align objectives of own area of responsibility with those of own organisation.
  • Implement operational plans in own area of responsibility.
  • Monitor and evaluate operational plans in own area of responsibility..
Developing structures, systems and procedures to support volunteering Real unit · City and Guilds of London Institute

What you'll be able to do

  • Understand the organisation’s policy, structure, systems and procedures that support volunteering
  • Justify and design improvements to organisational structures, systems and procedures to support volunteering
  • Produce an action plan for the implementation of those improvements
Ensure compliance with legal, regulatory, ethical and social requirements Real unit · City and Guilds of London Institute

What you'll be able to do

  • Monitor the operational compliance of procedures in meeting legal, regulatory, ethical and social requirements.
  • Identify and make recommendations on areas of non-compliance with procedures for legal, regulatory, ethical and social requirements relating to own area of responsibility.
Establish risk management processes for an organisation Real unit · City and Guilds of London Institute

What you'll be able to do

  • Understand risk management within own area of responsibility.
  • Establish a risk management process for an organisation.
  • Allocate resources to enable risk management activities to take place.
  • Communicate risk management processes across an organisation.
Implement and evaluate a volunteering policy Real unit · City and Guilds of London Institute

What you'll be able to do

  • Present a volunteer policy.
  • Encourage, manage and respond to feedback.
  • Audit volunteer skills in relation to organisational goals.
  • Enable staff to assess and manage risk when working with volunteers.
Manage a tendering process Real unit · City and Guilds of London Institute

What you'll be able to do

  • Understand tendering processes
  • Draw up a specification for required products or services.
  • Write an invitation to tender document and communicate it to prospective suppliers.
  • Understand how to respond fairly to pre-tender queries.
  • Evaluate received tenders.
  • Select a supplier and provide post-tender feedback.
Manage health and safety across an organisation Real unit · City and Guilds of London Institute

What you'll be able to do

  • Understand an organisation’s responsibilities and liabilities in relation to health and safety.
  • Promote health and safety across an organisation.
  • Ensure that health and safety requirements are met across an organisation.
  • Monitor, review and report on health and safety policy and practices.
Manage physical resources Real unit · City and Guilds of London Institute

What you'll be able to do

  • Understand the importance of sustainability when using physical resources.
  • Identify resource requirements for own area of responsibility.
  • Obtain required resources for own area of responsibility.
  • Monitor and review the quality and usage of resources in own area of responsibility.
Manage risk in own area of responsibility Real unit · City and Guilds of London Institute

What you'll be able to do

  • Undertake a risk evaluation for current and planned activities within own area of responsibility.
  • Minimise the impact and likelihood of potential risks occurring in own area of responsibility.
  • Communicate identified risks.
Manage the environmental impact of work activities Real unit · City and Guilds of London Institute

What you'll be able to do

  • Understand the legal requirements and environmental policies that impact on own area of responsibility.
  • Understand how to assess the impact of work activities on the environment and how this can be minimised.
  • Assess and report on the environmental impact of work activities in own area of responsibility.
  • Organise work activities and resource use to minimise environmental impact.
  • Promote ongoing improvement in environmental performance.
Manage the motivation of volunteers Real unit · City and Guilds of London Institute

What you'll be able to do

  • Understand how to communicate what is required from volunteers.
  • Understand the importance of effective communication when managing volunteers.
  • Support volunteers in recognising and responding to risk.
  • Maintain the motivation of volunteers.
Managing volunteer agreements and dispute procedures Real unit · City and Guilds of London Institute

What you'll be able to do

  • Develop and maintain improvements to volunteer agreements to ensure conformance to best practice and organisation policies
  • Develop and maintain improvements to a disciplinary policy and procedure to ensure conformance to best practice and organisation policies
  • Develop and maintain improvements to a grievance policy and procedure to ensure conformance to best practice and organisation policies
Monitor and review business processes Real unit · City and Guilds of London Institute

What you'll be able to do

  • Monitor business processes in own area of responsibility.
  • Review and improve business processes in own area of responsibility.
Plan change in own area of responsibility Real unit · City and Guilds of London Institute

What you'll be able to do

  • Understand how to plan change.
  • Develop plans for change in own area of responsibility.
  • Develop systems for monitoring and assessing progress.
  • Evaluate barriers and determine ways to overcome resistance to planned change.
  • Develop a communication strategy to facilitate the process for change.
Plan, allocate and monitor work in own area of responsibility Real unit · City and Guilds of London Institute

What you'll be able to do

  • Produce a work plan for own area of responsibility.
  • Allocate and agree responsibilities with team members.
  • Monitor the progress and quality of work in own area of responsibility and provide feedback.
  • Review and amend plans of work for own area of responsibility and communicate changes.
Prepare for and support quality audits Real unit · City and Guilds of London Institute

What you'll be able to do

  • Understand the quality standards and procedures that apply to own area of responsibility.
  • Monitor work in own area of responsibility against quality standards and procedures.
  • Prepare for a quality audit in own area of responsibility.
  • Discuss quality audit findings with the auditor.
  • Complete agreed actions following a quality audit.
Promote equality of opportunity, diversity and inclusion across an organisation Real unit · City and Guilds of London Institute

What you'll be able to do

  • Understand the benefits of an inclusive and diverse workforce.
  • Understand organisation’s responsibilities under equality legislation and relevant codes of practice.
  • Benchmark equality, diversity and inclusion.
  • Communicate equality, diversity and inclusion policy and procedures.
  • Review effectiveness of equality, diversity and inclusion issues.
Promote the use of technology within an organisation Real unit · City and Guilds of London Institute

What you'll be able to do

  • Develop a strategy to promote the use of technology, in line with organisational values and customer needs.
  • Implement a strategy for promoting technology across an organisation.
  • Monitor and review the impact of an organisation’s technology strategy, in line with best practice.
Promote volunteering to potential and actual volunteers Real unit · City and Guilds of London Institute

What you'll be able to do

  • Promote volunteering to potential volunteers
  • Help potential volunteers to understand the importance of volunteering in meeting the organisation’s vision, mission and goals
  • Involve volunteers in the organisation
  • Support volunteers change and conclude their role and contribution
Promote volunteering within your organisation Real unit · City and Guilds of London Institute

What you'll be able to do

  • Promote volunteering to key people in the organisation
  • Help people in the organisation support volunteers
  • Identify and reduce barriers to volunteering within the organisation
Provide leadership and direction for own area of responsibility Real unit · City and Guilds of London Institute

What you'll be able to do

  • Lead in own area of responsibility.
  • Provide direction and set objectives in own area of responsibility.
  • Communicate the direction for own area of responsibility and collect feedback to inform improvement.
  • Assess own leadership performance.
Review risk management processes in own area of responsibility Real unit · City and Guilds of London Institute

What you'll be able to do

  • Monitor and evaluate risk management processes within own area of responsibility.
  • Improve the risk management process.
Support individuals to develop and take responsibility for their performance Real unit · City and Guilds of London Institute

What you'll be able to do

  • Agree their performance development needs with an individual.
  • Understand how to help an individual create a development plan.
  • Support an individual in implementing their development plan.
  • Evaluate an individual’s progress against a development plan and provide feedback for continual performance improvement.
Support learning and development within own area of responsibility Real unit · City and Guilds of London Institute

What you'll be able to do

  • Identify the learning needs of colleagues in own area of responsibility.
  • Understand how to develop a learning environment in own area of responsibility.
  • Support colleagues in learning and its application.
  • Evaluate learning outcomes and future learning and development of colleagues.
Support the culture of an organisation Real unit · City and Guilds of London Institute

What you'll be able to do

  • Understand the concept of organisational culture.
  • Agree values and objectives in support of an organisation’s culture.
  • Monitor objectives and their effectiveness.
Work productively with colleagues and stakeholders Real unit · City and Guilds of London Institute

What you'll be able to do

  • Provide colleagues and stakeholders with information.
  • Consult with colleagues and stakeholders in relation to decisions or activities.
  • Understand the importance of fulfilling agreements and honouring commitments made to colleagues and stakeholders.
  • Understand how to manage potential conflicts of interest.
  • Understand how to be able to monitor working relationships.
  • Review and improve the effectiveness of working relationships.
03The standards

The national standards these units are built against

What the job actually needs, in the words employers and awarding bodies already use for the work itself.

  • Advise and guide your organisation on compliance matters

    Standard
  • Analyse the Life Science Business Operations and Identify the Regulatory Compliance Needs

    Standard
  • Assist in Developing the Compliance Culture of Your Organisation

    Standard
  • Build your organisation's understanding of its market and customers

    Standard
  • Compliance with Legal, Regulatory, Ethical, and Social Requirements

    Standard
  • Comply with Broadcasting Organisations’ Values & Codes of Ethical Conduct

    Standard
  • Comply with legal, regulatory and ethical requirements

    Standard
  • Contribute to the development of strategy in an organisation that involves volunteers

    Standard
  • Determine the organisation’s approach to risk

    Standard
  • Develop a compliance reference guide for your organisation

    Standard
  • Develop a volunteering policy

    Standard
  • Develop and maintain partnership working to support your volunteering strategy

    Standard
  • Develop and maintain relationships relevant to risk management in a financial services organisation

    Standard
  • Develop plans to meet strategic goals in an organisation that involves volunteers

    Standard
  • Develop productive working relationships with volunteers and other stakeholders

    Standard
  • Develop risk management policies and procedures

    Standard
  • Develop structures, systems and procedures to support volunteering

    Standard
  • Enable clients to implement changes within their organisation

    Standard

Showing 18 of 56 standards these units map to.

04Where it leads

The jobs these credits are mapped to

A qualification is never a dead end here. Each of these is a job record this qualification is a mapped route into.

Showing 6 roles, drawn from 107 job records mapped to this qualification. Near-identical records are folded together, and each row says how many it stands for.

Where this can lead

Health and Safety Manager

This role can lead to director of health and safety, running policy and risk across a wider division, or head of EHS, overseeing both safety and environmental performance.

See the whole journey
05The credits

The credits, and who awards them

Level 5 credits are regulated, and they are awarded by City and Guilds of London Institute rather than by Zavmo. They don’t vanish when a subscription ends or a website closes. They travel to any employer, and Zavmo keeps the map of what you have covered and what is next.

What you would be collecting

Analyse the market in which your organisation operatesBuild, support and manage a teamDevelop and evaluate operational plans for own area of responsibilityDeveloping structures, systems and procedures to support volunteeringEnsure compliance with legal, regulatory, ethical and social requirementsEstablish risk management processes for an organisationImplement and evaluate a volunteering policyManage a tendering process

Each one is a real unit registered against this qualification.

What you leave holding

The standards this credential builds, in the shape the product keeps them

Nothing here is marked learned. There is no learner on a public page, so the map shows what the qualification covers rather than what anybody has done.

See Your Progress Grow Illustration
City & Guilds Level 5 Certificate in Management of Volunteers
  • Advise and guide your organisation on compliance matters
  • Analyse the Life Science Business Operations and Identify the Regulatory Compliance Needs
  • Assist in Developing the Compliance Culture of Your Organisation
  • Build your organisation's understanding of its market and customers
  • Compliance with Legal, Regulatory, Ethical, and Social Requirements
  • Comply with Broadcasting Organisations’ Values & Codes of Ethical Conduct
  • Comply with legal, regulatory and ethical requirements
  • Contribute to the development of strategy in an organisation that involves volunteers
This is your Mind Palace on learn.zavmo.ai. Every skill above comes from this role's own record, not an example borrowed from another job. A node lights up when you evidence it, and what you build stays yours between jobs. That is the part a course cannot do.

Free tools

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This qualification is no longer awarded.

Ofqual lists it as no longer awarded, so it cannot be started today. The last day to be awarded it was 31 December 2020. It is here because people still hold it.

These are open to new learners in the same subject.

Current leadership and management qualifications

The title, level, credits, guided learning hours and unit learning outcomes on this page are taken from the Ofqual Register of Regulated Qualifications. Contains public sector information licensed under the Open Government Licence v3.0. Where this data comes from.