The pathway
How you actually get there, here
How you become one varies far more by country than what one does. This is the UK route. Most people take one of these ways in; the right one depends on where you're starting from.
- 1
Associate Technical Writer (L1)
1-2 yearsSkills to master
- Mastering our internal style guide, becoming proficient with our core authoring tools, effective information gathering from SMEs, and consistently delivering accurate content under supervision.
You're ready to move on when
- Consistently produces high-quality content that requires minimal edits from their supervisor.
- Proactively identifies and fixes minor documentation gaps or inconsistencies.
- Can independently manage small documentation tasks from start to finish.
- Demonstrates a solid understanding of our product suite and user needs.
- 2
Journalist / Content Writer (Career Changer)
2-3 years (with self-study/bootcamps)Skills to master
- Transitioning from general writing to highly structured, precise technical content. This means learning about APIs, software development lifecycles, and technical authoring tools like MadCap Flare or Paligo. A strong portfolio of self-initiated technical writing projects is crucial.
You're ready to move on when
- Has completed a technical writing bootcamp or relevant online courses.
- Can demonstrate a portfolio of self-created technical documentation (e.g., for open-source projects, personal software projects).
- Shows a clear understanding of the differences between marketing copy and technical documentation.
- Possesses a strong aptitude for learning new technologies quickly.
- 3
Customer Support Specialist (Internal Move)
1-2 years (internal transfer)Skills to master
- Translating deep user pain points and common support queries into clear, proactive documentation. This involves learning structured authoring, content management systems, and working closely with engineering teams, which is a different rhythm than support.
You're ready to move on when
- Has a deep understanding of customer issues and frequently asked questions.
- Has actively contributed to internal knowledge bases or drafted customer-facing articles in their support role.
- Demonstrates strong written communication skills and an ability to simplify complex topics.
- Shows initiative in proposing documentation improvements based on support trends.