UK

United Kingdom · Technology and data · Principal/Manager (12-16 years)

Incident Response Manager

Here is the whole job, in plain words. What it is, what you decide, how you're judged, how people get here and where they go next. Then the part no course gives you: twelve AI tutors who learn your work.

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  • Experience bandPrincipal/Manager (12-16 years)
  • Direct reports10-25 reports
  • Reports toDirector of Global Security Operations
  • UK framework levelUsually a manager, or the deepest specialist in a team

Also advertised as Principal Forensics Investigator · Head of Security Incident Response · Cyber Security Operations Manager

Built on 43,079 real UK job descriptions we analysed · grounded in qualifications employers recognise

Two short quizzes about you

1From this job to a course

The qualifications matched to this job

Qualifi Level 5 Extended Diploma in Cyber Security Qualifi Ltd · Level 5 · covers 8 of 10 standards
Qualifi Level 5 Extended Diploma in Networking and Cyber Security Qualifi Ltd · Level 5 · covers 5 of 10 standards
SFJ Awards Level 6 Diploma in Conducting Serious and Complex Investigations SFJ Awards · Level 6 · covers 2 of 10 standards
Qualifi Level 5 Diploma in Cyber Security Qualifi Ltd · Level 5 · covers 2 of 10 standards
ATHE Level 5 Extended Diploma in Computing ATHE Ltd · Level 5 · covers 2 of 10 standards
Pearson BTEC Level 5 Higher National Diploma in Computing for England Pearson Education Ltd · Level 5 · covers 2 of 10 standards

Matched from the standards this job is measured against: a suggestion, not an official ruling.

The units you would start with

Incident Response, Investigations and Forensics Qualifi Level 5 Extended Diploma in Cyber Security
Manage the Digital Environment in Serious and Complex Investigations SFJ Awards Level 6 Diploma in Conducting Serious and Complex Investigations
Digital Investigations and Forensics Qualifi Level 5 Diploma in Cyber Security
Digital Forensics ATHE Level 5 Extended Diploma in Computing
Forensics Pearson BTEC Level 5 Higher National Diploma in Computing for England

The future skills this job leans on

AI Fluency working with AI as a thinking partner
Data Fluency turning numbers into a decision
AI Governance Fluency using AI responsibly
Frontier Fluency the next wave, beyond mainstream AI
Trust Fluency keeping the digital world safe
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Your Plan Illustration

Built for Incident Response Manager

5 units that map to this job, from the qualifications that cover it.

  1. Incident Response, Investigations and Forensics Qualifi Ltd · covers 8 of 10 standards Level 5
  2. Manage the Digital Environment in Serious and Complex Investigations SFJ Awards · covers 2 of 10 standards Level 6
  3. Digital Investigations and Forensics Qualifi Ltd · covers 2 of 10 standards Level 5
  4. Digital Forensics ATHE Ltd · covers 2 of 10 standards Level 5
  5. Forensics Pearson Education Ltd · covers 2 of 10 standards Level 5
These are the real units behind this job, in the order they rank for it. Nothing here is marked done, because this plan has not been started by anyone yet. Yours would fill in as you go.

2AI and this work

Will AI change your work as an Incident Response Manager?

Nobody can say exactly how. Here is what this job is being asked for next, and where to start.

The new skills this role is being asked for

  • Advanced AI/ML for Security Operations
  • Quantum-Safe Cryptography & Post-Quantum IR Planning
Why each one is rising

The future skills this job leans on

We'll only ever tell you what we can actually back up. No hype, no scare tactics.

What happens when you start

Next, a free account. We build your Incident Response Manager plan as you set up, starting with a Future Fluency module on using AI in your job. No card.

Your first Future Fluency module is free. After that, your AI tutor is £70 a month.

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3What this role really is

An Incident Response Manager leads the response when a security breach or cyber incident hits an organisation. The work involves leading a team through high-pressure situations, making tough calls, and owning the incident response programme. It combines technical expertise with leadership, containing breaches and making sure lessons are learned from each one, to keep operations secure.

4What you'd actually use

The tools this job runs on, and how well you'd need to know each one.

Splunk Enterprise Security / Elastic Stack (ELK) Strategic

Leading SIEM architecture decisions, managing platform licensing/costs, ensuring log sources align with compliance and threat models. You're ensuring the platform serves our strategic needs, not just using it.

CrowdStrike Falcon / SentinelOne Singularity / Microsoft Defender for Endpoint Architect

Managing EDR/XDR platform selection, enterprise-wide deployment strategy, and integration with other security platforms (SOAR, TIP). You're making sure our endpoint defence is robust and scalable.

Volatility Framework / FTK Imager / Wireshark (Oversight) Strategic

Defining forensic readiness policies, managing the chain of custody for high-stakes legal cases, and validating the capabilities and procurement of new forensic tooling. You're ensuring we have the right tools and processes for deep dives.

Palo Alto Cortex XSOAR / Splunk SOAR (Phantom) / Tines Strategic

Owning the overall security automation strategy. Justifying investment in SOAR by demonstrating reduction in MTTR and analyst workload, and driving the adoption of automation across the team.

MISP / Recorded Future / VirusTotal Enterprise Strategic

Defining intelligence requirements for the organisation, managing relationships with intelligence vendors and sharing communities (ISACs), and ensuring threat intelligence is actionable for our defence.

ServiceNow GRC / Archer GRC Suite Expert

Designing GRC workflows for incident management, building dashboards for executive and board-level reporting on risk posture and incident trends. You're connecting technical incidents to business risk.

5What you get to decide, and how that grows

Power in a job isn't your title. It's what you're allowed to decide. Here's how it grows as you move up.

The choiceComing in Where you are nowThe step above
Incident Declaration & Severity Escalate to L2/L3 for severity assessment and declaration. Declare P3/P4 incidents independently; escalate P1/P2 for review. Declare P1/P2 incidents with consultation; lead incident calls.
Containment Actions (e.g., network segmentation, system shutdown) Execute pre-approved actions under direct supervision. Independently execute standard containment actions following playbooks; escalate for non-standard. Propose and lead non-standard containment actions; gain approval from management.
Budget Allocation & Tool Procurement No authority. Recommend tools/training for specific projects. Propose budget for specific workstreams (up to £5K); recommend vendors.
Team Hiring & Performance Management No authority. Participate in interviews; provide feedback on peers. Interview candidates; mentor junior staff; provide input on performance reviews.

6How you'll be judged

The scoreboard, and what is not on it. The hard targets, how often each is actually looked at, and the quiet signals that never reach a dashboard.

Mean Time to Contain (MTTC) for Critical Incidents
The average time it takes from initial detection to full containment of a high-severity (P1/P2) incident.
Target · Reduce by 15% year-on-year, aiming for < 4 hours for P1s.

If last year's average MTTC for P1s was 5 hours, you'd be aiming for 4 hours and 15 minutes or less this year. This means getting the bad guys out faster.

Attacker Dwell Time Reduction
The average time an attacker is present in our environment before detection.
Target · Decrease by 20% year-on-year, aiming for < 30 days.

If we find an attacker was in our systems for 60 days last year, you're working to get that down to 48 days or less. Less time for them to cause trouble, frankly.

Incident Response Programme Maturity Score
Our internal assessment of the IR programme's alignment with frameworks like NIST 800-61, covering preparation, detection, analysis, containment, eradication, recovery, and post-incident activities.
Target · Improve overall score from 3.0 to 3.5 (out of 5) within 18 months.

Moving from 'defined' to 'managed' processes, meaning we're not just doing things, but we're measuring and optimising them. Think less ad-hoc, more structured and repeatable.

Team Engagement & Retention
The satisfaction and stability of your incident response team.
Target · Maintain >80% team satisfaction and <15% voluntary attrition.

A happy, stable team means less brain drain and more institutional knowledge. If your team feels supported and challenged (in a good way), they'll stick around.

IR Budget Adherence
Managing the allocated budget for IR tools, training, and external services.
Target · Stay within ±5% of the approved annual budget (£500K-£2M range).

If your annual budget is £1M, you're aiming to spend between £950K and £1.05M. It's about being a good steward of company money, not just spending for the sake of it.

Executive Communication & Reporting Clarity
How effectively you communicate complex incident details and strategic recommendations to non-technical leadership, especially during a crisis.
  • Positive feedback from C-Suite and Board members on incident briefings. Your reports are concise, actionable, and don't require follow-up questions to understand the 'so what'. You're seen as a trusted advisor, not just a technical expert.
Cross-functional Collaboration Effectiveness
Your ability to get various internal and external teams (Legal, IT, Comms, external forensics) to work together seamlessly during an incident.
  • Post-incident reviews consistently highlight smooth coordination. Other department heads proactively reach out to you for security input. You're able to quickly get everyone on the same page, even when emotions are running high.
Post-Incident Review (PIR) Actioning
The quality and follow-through of lessons learned from incidents, ensuring vulnerabilities are actually fixed and processes improved.
  • PIRs are thorough, identify root causes, and result in a clear action plan. You actively track and push for the implementation of these actions, demonstrating a measurable reduction in recurring incident types. We don't see the same problem twice, frankly.
Team Development & Mentorship
Your commitment to growing the technical and leadership skills of your direct reports and the wider IR team.
  • Your team members are getting promoted, taking on more complex challenges, and actively seeking your guidance. You're building a bench of future leaders, not just managing current tasks. They feel supported and challenged.

7Would you like it

Both sides. What people enjoy, and what grinds them down.

What people enjoy
Protecting the Organisation

You'll feel a deep sense of purpose knowing that your work directly safeguards our company's assets, reputation, and customer trust. Every successful containment, every vulnerability fixed, contributes to that mission.

Successfully leading the response to a ransomware attack, getting us back online with minimal data loss, and seeing the relief on the CEO's face. That's a powerful feeling.

Building and Developing a High-Performing Team

You'll get a real kick out of seeing your team members grow, take on more responsibility, and excel under your guidance. Mentoring, training, and empowering your people will be a significant part of your day-to-day satisfaction.

Watching a junior analyst you mentored confidently lead their first moderately complex incident, or seeing a team lead you developed present a post-mortem to senior leadership with poise.

Strategic Impact & Continuous Improvement

You're not just putting out fires; you're constantly thinking about how to prevent the next one. Defining new detection strategies, optimising playbooks, and influencing the wider security roadmap will be a major source of motivation.

Implementing a new SOAR platform that reduces MTTC by 20%, or getting budget approval for a critical threat intelligence platform that significantly improves our proactive hunting capabilities.

What frustrates people
  • Premature attribution pressure from management ('Who did it?!' within hours).
  • Legal/privacy roadblocks preventing access to critical data in other jurisdictions.
  • Alert fatigue from poorly tuned systems, making it hard to spot the real threats.
  • Lack of budget or resources to implement necessary security improvements.
  • Organisational resistance to change or implementing 'lessons learned'.
  • The emotional toll of constantly dealing with cybercrime and its impact.
What this role does not give you
  • A predictable 9-to-5 schedule – incidents don't care about your plans.
  • A quiet, solitary technical role – you'll be constantly interacting with people.
  • A world where every recommendation is immediately actioned and funded.
  • An environment free from stress or high-stakes decisions.

8Who you work with

This role directly impacts our ability to maintain business continuity, protect sensitive customer and company data, and uphold our regulatory obligations globally. You're essentially the company's frontline defence commander, responsible for minimising the financial, reputational, and operational damage from cyber attacks. Your decisions can literally save the company millions, or cost us dearly if we get it wrong.

Inside the business
  • CISO and other C-Suite executives
  • Legal and Compliance departments (especially for GDPR, PCI-DSS, etc.)
  • IT Operations and Infrastructure teams
  • Business Unit Heads (who own the systems you're protecting)
  • Internal Audit
Outside the business
  • External Legal Counsel (for major breaches)
  • Regulatory Bodies (e.g., ICO, FCA)
  • Cyber Insurance Providers
  • Forensics and Incident Response Vendors
  • Law Enforcement (if required)
  • Industry Information Sharing and Analysis Centres (ISACs)

9What you need before you start

Not a wish list. The things you would be expected to already have.

  • Extensive experience (12-16 years) in security incident response, with at least 5 years in a leadership or management capacity.
  • Demonstrable experience leading major, complex cyber security incidents from detection through to post-mortem, involving multiple teams and external parties.
  • Proven track record of building, mentoring, and managing high-performing technical teams.
  • Strong understanding of enterprise-level IT infrastructure, network architecture, cloud environments (AWS, Azure, GCP), and common operating systems.
  • Experience managing budgets (£500K+) and making strategic procurement decisions for security technologies.
  • Excellent written and verbal communication skills, with a proven ability to present to executive and board-level audiences.
  • Relevant industry certifications such as CISSP, CISM, GCIH, GCFA, or equivalent demonstrable experience.

10What to practise next

Where the job is going, and what to do about it starting this week.

Cloud-Native Incident Response Architecture

As more of our infrastructure moves to the cloud (AWS, Azure, GCP), IR processes need to adapt. You'll need to understand how to build and manage incident response capabilities that are native to cloud environments, leveraging cloud security services and automation.

Cloud Logging & Monitoring (CloudTrail, Azure Monitor) · Serverless Forensics · Cloud Security Posture Management (CSPM) Integration · Container & Kubernetes Incident Response

  • This quarter: Complete an advanced certification in cloud security (e.g., AWS Security Specialty, Azure Security Engineer).
  • Next 6 months: Lead a project to develop cloud-specific IR playbooks and detection rules.
  • Next 12 months: Work with cloud engineering teams to embed IR requirements into new cloud deployments.
  • Ongoing: Stay current with new cloud security services and best practices from major providers.

Quick win: Identify one critical cloud service we use and map out its logging capabilities for incident detection. It's a good starting point.

Supply Chain Incident Response & Third-Party Risk Management

Incidents like SolarWinds have shown that our biggest risks often come from our supply chain. You'll need to develop strategies for responding to incidents that originate with third-party vendors, which is a whole different ball game.

Third-Party Risk Assessment Integration · Contractual Incident Response Requirements · Supply Chain Threat Intelligence · Joint Incident Response Exercises

  • This quarter: Review our top 5 critical vendors' security clauses related to incident response.
  • Next 6 months: Develop a 'third-party incident' playbook, outlining communication and containment strategies.
  • Next 12 months: Partner with Procurement and Legal to refine our vendor security assessment process to include IR capabilities.
  • Ongoing: Participate in industry forums focused on supply chain security and risk management.

Quick win: Identify one critical third-party service and clarify their incident notification process. You'd be surprised how often this isn't clear.

11Staying current once you are in

What people here do to keep up
  • Regularly attending industry conferences (e.g., Black Hat, DEF CON, RSA Conference) to stay current on emerging threats and technologies.
  • Participating in cyber security information sharing groups (e.g., ISACs, FIRST) to exchange knowledge and best practices.
  • Contributing to open-source security projects or writing technical blogs to share expertise and build your professional brand.
  • Undertaking leadership and management training programmes to continuously hone your people skills.
  • Running internal tabletop exercises and 'purple team' engagements to test and refine our incident response capabilities.

12The rising capability

The rising capability

Zavmo analysis

What's rising in its place

This is where the work is heading, and the higher pay with it. Get fluent here and the shift stops being a threat and starts being your edge.

Advanced AI/ML for Security Operations

AI and Machine Learning are rapidly transforming how we detect and respond to threats. Attackers are using AI, so our defence must too. Managers who understand how to effectively deploy and manage AI-driven security tools will have a massive advantage, reducing alert fatigue and accelerating detection.

  • AI-driven Anomaly Detection
  • Generative AI for Threat Intelligence
  • AI in SOAR Playbooks
  • Bias and Explainability in AI Security

Quantum-Safe Cryptography & Post-Quantum IR Planning

While it sounds futuristic, 'Q-Day' (the day quantum computers can break current encryption) is coming. As a manager, you need to start planning for how this will impact our data's long-term confidentiality and how we'll respond to quantum-enabled attacks.

  • Post-Quantum Cryptography (PQC) Algorithms
  • Cryptographic Agility
  • Quantum Threat Modelling
  • IR for Quantum Breaches

13What you’ll use

What you’ll use

Skills this role draws on

Technical

  • Incident Response Lifecycle (NIST 800-61 / PICERL)
  • MITRE ATT&CK Framework Application
  • Digital Forensics & Order of Volatility (Strategic Oversight)
  • Threat Hunting Methodologies (Programme Definition)
  • Network Traffic Analysis (Strategic Interpretation)
  • Security Automation & Orchestration (SOAR Strategy)

14The pathway

The pathway

How you actually get there, here

How you become one varies far more by country than what one does. This is the UK route. Most people take one of these ways in; the right one depends on where you're starting from.

  1. 1

    Lead Incident Responder / Staff Threat Hunter (L4)

    3-5 years as an L4

    Skills to master

    • Deep technical leadership in major incidents, architecting detection rules, leading proactive threat hunts, informal mentorship of junior staff, strong cross-functional influencing skills.

    You're ready to move on when

    • Consistently leading complex incidents to successful resolution without direct supervision.
    • Proactively identifying and implementing improvements to IR processes and tools.
    • Demonstrating an ability to influence senior stakeholders on technical decisions.
    • Successfully mentoring and developing junior team members, showing a knack for people development.
  2. 2

    Senior Security Engineer (with IR focus)

    4-6 years as a Senior Engineer

    Skills to master

    • Deep technical expertise in a specific security domain (e.g., network security, cloud security) combined with significant incident response experience, strong problem-solving, and project leadership.

    You're ready to move on when

    • Leading security projects that have a direct impact on incident detection or response capabilities.
    • Acting as a subject matter expert during major incidents, providing critical technical insights.
    • Proactively identifying security gaps and proposing strategic solutions, not just technical fixes.
    • Demonstrating an understanding of business risk and how security decisions impact it.
  3. 3

    Security Operations Centre (SOC) Manager

    3-5 years as a SOC Manager

    Skills to master

    • Managing a 24/7 security operations team, optimising detection capabilities, developing and refining playbooks, managing team performance, and reporting on SOC metrics.

    You're ready to move on when

    • Successfully managing and motivating a team of SOC analysts and engineers.
    • Demonstrating continuous improvement in MTTA and MTTR for alerts.
    • Strong understanding of SIEM/EDR tuning and alert correlation.
    • Proven ability to handle escalations and communicate effectively during incidents.

15Where this role leads

The long view: This role can lead to senior leadership positions such as Chief Information Security Officer, or to broader roles overseeing risk and governance. Some move into consultancy, advising other organisations on their security strategy.

The ten Future Fluencies

Zavmo analysis

The credential is what you can do today. These are what keep you valuable.

A qualification proves you can do the job as it's defined today. These ten are what decide whether you're still the obvious person for it in five years. They're the capabilities employers are now writing into senior roles faster than people are learning them. Zavmo weaves them through whatever you study, so you come out with both: the credential and the fluency.

The highlighted ones are the Fluencies your role leans on hardest, from how Incident Response Manager is actually changing.

Where it leads

Roles this leads to

How you would learn this

One to one, on the work you already do

A tutor sets the task against your own job and marks the reasoning, at your pace. There is no cohort to fall behind.

A lesson from Incident Response, Investigations and Forensics, worked against Incident Response Manager.

Incident Response, Investigations and Forensics Level 5

Applied to your work in Incident Response Manager

This unit aims to equip learners with an understanding of incident response as a business function, including the operation of Computer Emergency Response Teams (CERTs) and aligned task forces for business continuity, disaster recovery, and crisis management. Learners will also understand how major computer incidents are formally investigated, including evidence gathering and analysis, and the relevant legal and ethical considerations.

How the thinking builds
  1. 1 Remember
  2. 2 Understand
  3. 3 Apply
  4. 4 Analyse
  5. 5 Evaluate
  6. 6 Create
An illustration of a Zavmo lesson, built from this role’s own route. The unit, its objective and every criterion above are the awarding body’s own words, not an example.

It is £70 a month, billed monthly. Your free first module is Future Fluency, and you can cancel any time.

Start my Incident Response Manager plan, free
See Your Progress Grow Illustration
Incident Response Manager
  • Incident Response Lifecycle (NIST 800-61 / PICERL)
  • MITRE ATT&CK Framework Application
  • Digital Forensics & Order of Volatility (Strategic Oversight)
  • Threat Hunting Methodologies (Programme Definition)
  • Network Traffic Analysis (Strategic Interpretation)
  • Security Automation & Orchestration (SOAR Strategy)
This is your Mind Palace on learn.zavmo.ai. Every skill above comes from this role's own record, not an example borrowed from another job. A node lights up when you evidence it, and what you build stays yours between jobs. That is the part a course cannot do.

16The detail, folded away

Everything else the record holds

The career branches in full, how AI is already showing up in the day-to-day, and the questions people ask about this job. Here when you want them, out of the way while you decide.

Where it leads next, rung by rung

Where it leads

The career path, and where it branches

Incident Response Manager is a start, not a ceiling. Each step below asks for new skills and hands back more autonomy.

  1. Director of Global Security Operations (L6)

    3-5 years in the Incident Response Manager role

    This is a significant step up, moving from owning one critical function (IR) to overseeing the entire SecOps remit, including SOC, Vulnerability Management, and Threat Hunting. You'll be managing other managers and setting the strategic direction for a much larger team.

    • Vulnerability Management Programme Ownership Defining and optimising the entire vulnerability lifecycle.
    • Security Architecture Oversight Influencing the design of secure systems at an enterprise level.
    • Global Regulatory Compliance Strategy Ensuring SecOps functions meet diverse international requirements.
    • M&A Security Integration Leading security due diligence and integration for mergers and acquisitions.
Working with AI on the job

Working with AI

Where AI is starting to help

Let's be honest, as an Incident Response Manager, you're drowning in data, reports, and the constant pressure of 'what if?'. What if you could cut through the noise, get faster insights, and free up your time for strategic thinking and team development? That's exactly what AI can offer.

We're not talking about replacing your expertise; we're talking about augmenting it. AI tools can handle the grunt work, analyse massive datasets in seconds, and even draft your reports, letting you focus on the critical decisions and leadership that only a human can provide. Think of it as having an incredibly fast, tireless assistant.

Threat Trend Analysis & Predictive Insights

AI models can chew through historical incident data, threat intelligence feeds, and vulnerability reports to identify emerging attack patterns and predict potential future threats to our specific environment. This helps you proactively adjust our defence strategy and resource allocation, rather than just reacting.

Automated Executive Reporting & Dashboards

Instead of manually compiling data from various systems, AI can automatically pull relevant metrics (MTTC, Dwell Time, incident types), summarise key findings, and generate first drafts of your executive briefings and board reports. You'll spend less time on data wrangling and more on refining the narrative and strategic recommendations.

Playbook Optimisation & Automation ROI

AI can analyse the effectiveness of our existing SOAR playbooks, identifying bottlenecks, suggesting improvements, and even helping to generate new automation scripts. It can also quantify the time savings and efficiency gains from automation, giving you solid data to justify further investment.

Knowledge Management & Post-Mortem Summarisation

After an incident, AI can quickly summarise post-mortem reports, extract key lessons learned, and identify recurring vulnerabilities across multiple incidents. This helps you build a more robust knowledge base and ensures those 'lessons unlearned' don't keep coming back to bite us.

Common questions

Common questions

How do you become an Incident Response Manager?

Common routes in include Lead Incident Responder / Staff Threat Hunter (3-5 years as an L4), Senior Security Engineer (with IR focus) (4-6 years as a Senior Engineer) and Security Operations Centre (SOC) Manager (3-5 years as a SOC Manager). Times vary with prior experience.

Where can an Incident Response Manager progress to?

This role can lead on to Director of Global Security Operations (3-5 years in the Incident Response Manager role), depending on the skills you build.

What new skills matter most for an Incident Response Manager?

Increasingly, Advanced AI/ML for Security Operations and Quantum-Safe Cryptography & Post-Quantum IR Planning. These are the skills our record of this role lists as growing.

Free tools

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Three free tools, no account needed. Each one ends with a role, a level and a way in.

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17Where to go from here

Other roles at Level 5

Same depth of qualification, different job. Useful if the work appeals but this particular role does not.

 More jobs in technology and data

Stay in the field you know and move sideways rather than up.
If you leave this industry

The skills built as an Incident Response Manager transfer across most industries. Every organisation with a digital footprint needs incident response, so the work can move into finance, healthcare, government or technology, or into independent security consultancy.

This role profile is © 2026 Growth Engineering Technologies Ltd. Built from UK occupational standards and regulated qualification data, and written for Zavmo.

You're not behind. You're right on time. The shift is only just beginning. Your role won't look the same in two years. Be the one who leads the change, not the one it happens to. Start my Incident Response Manager plan, free What happens next: a free account, then we build your plan as you set up. No card. Build your plan, see your roadmap and meet the twelve tutors matched to you. All free. When you're ready to start learning, it's £70 a month, billed monthly. Cancel any time and billing stops.