The pathway
How you actually get there, here
How you become one varies far more by country than what one does. This is the UK route. Most people take one of these ways in; the right one depends on where you're starting from.
- 1
Administrative Assistant / Executive Assistant
1-2 yearsSkills to master
- Organisation, scheduling, communication, stakeholder support, basic research, document management.
You're ready to move on when
- Consistently manages complex calendars and logistics without errors.
- Proactively anticipates needs and takes initiative on administrative tasks.
- Receives positive feedback on communication and reliability from senior staff.
- 2
Recent Graduate / Apprentice
0-1 yearSkills to master
- Learning agility, teamwork, foundational business understanding, digital literacy, problem-solving.
You're ready to move on when
- Successfully completed relevant coursework or apprenticeship modules.
- Demonstrates a strong desire to learn about innovation and startups.
- Can follow instructions, ask clarifying questions, and complete tasks accurately.
- 3
Customer Service / Client Support
1-3 yearsSkills to master
- Client communication, problem resolution, empathy, data entry, managing inquiries, relationship building.
You're ready to move on when
- Handles difficult customer interactions with professionalism and empathy.
- Consistently achieves high customer satisfaction scores.
- Efficiently manages a high volume of inquiries and maintains accurate records.