The pathway
How you actually get there, here
How you become one varies far more by country than what one does. This is the UK route. Most people take one of these ways in; the right one depends on where you're starting from.
- 1
Business Development Representative (BDR/SDR)
2-3 yearsSkills to master
- Outbound prospecting, cold calling, email copywriting, initial qualification (BANT), CRM hygiene, resilience.
You're ready to move on when
- Consistently hitting or exceeding monthly meeting/pipeline targets.
- Strong understanding of the sales process and qualification criteria.
- Positive feedback from AEs on the quality of your sourced leads.
- Demonstrated ability to handle initial objections and articulate value.
- 2
Inside Sales Representative (ISR)
3-4 yearsSkills to master
- Full sales cycle for smaller/mid-market deals, objection handling, closing skills, pipeline management, product knowledge.
You're ready to move on when
- Proven track record of hitting individual quota for smaller deals.
- Ability to manage a full sales cycle from prospecting to close.
- Strong negotiation skills at a foundational level.
- Desire to move into more complex, larger enterprise deals.
- 3
Customer Success/Account Management (Junior)
3-5 yearsSkills to master
- Customer relationship management, understanding customer needs, identifying upsell opportunities, product advocacy, empathy.
You're ready to move on when
- Deep understanding of customer pain points and business drivers.
- Strong ability to build and maintain relationships with clients.
- Experience identifying and articulating value for existing customers.
- Desire to transition into a new business acquisition role.