The scoreboard, and what is not on it. The hard targets, how often each is actually
looked at, and the quiet signals that never reach a dashboard.
Channel Contribution to Total Revenue
The percentage of the company's total bookings that are sourced or influenced by your channel partners.
Target · Increase channel-sourced revenue to 40%+ of the company's total bookings within 18 months. If the company's total revenue is £100M, your channel should be directly responsible for £40M or more. We're talking about a significant, measurable impact on the top line.
Partner Ecosystem Growth & Health
This covers the net growth of strategic partners, the overall pipeline generated by partners, and the conversion rates within the channel.
Target · Increase the number of 'Tier 1' strategic partners by 15% annually and grow partner-sourced pipeline by 30% year-on-year. Adding 3 new strategic partners who each bring in £5M+ in annual revenue, alongside a 30% increase in overall partner-generated opportunities in Salesforce.
Channel Profitability & ROI
Measuring the return on investment for our channel programmes, including MDF, incentives, and enablement costs, against the revenue generated.
Target · Achieve a minimum of 6:1 pipeline-to-spend ratio on all Market Development Funds (MDF) and maintain a 60%+ contribution margin for the channel business unit. For every £1 we spend on partner incentives or marketing, we expect to see £6 in pipeline generated, and the overall channel revenue should be highly profitable after direct costs.
Partner Retention & Satisfaction (PSAT)
Tracking the churn rate of key partners and their satisfaction levels with our programmes, support, and overall relationship.
Target · Maintain a 90%+ retention rate for top-tier partners and achieve an average Partner Satisfaction (PSAT) score of 8.5/10 across the managed ecosystem. Losing only one out of 20 strategic partners in a year, while our partners consistently rate our support and programme effectiveness highly in surveys.
Market Share Growth via Channel
The increase in our market share within specific segments or geographies directly attributable to our channel partners.
Target · Grow market share by 5% in key target segments (e.g., SMB in EMEA) through channel partners within 24 months. If our current market share in the EMEA SMB space is 15%, we'd expect to see that climb to 20% by actively working with our channel partners to penetrate that segment.
Strategic Partner Relationships
The depth, trust, and mutual value created in relationships with our most critical partners.
- Partners proactively involving us in their strategic planning, joint product development discussions, positive references from partner C-suite, being the 'go-to' vendor for new initiatives, and consistent, high-quality Joint Business Plans (JBPs) that are actually executed.
Team Leadership & Development
How effectively you lead, mentor, and develop your team of Channel Managers, fostering a high-performing and engaged culture.
- High team retention rates, positive feedback in 360-degree reviews, evidence of successful career progression for your direct reports, a strong talent pipeline for future channel leadership roles, and a clear, communicated vision for the team's direction.
Channel Programme Evolution & Innovation
Your ability to continuously evolve and innovate our channel programmes to adapt to market changes, competitive pressures, and partner feedback.
- Successful launch of new partner tiers or programme elements (e.g., a new referral programme, a specialist certification track), positive feedback from partners on programme relevance, and demonstrable improvements in programme effectiveness metrics (e.g., faster partner ramp-up, higher average deal size).
Cross-functional Influence & Alignment
Your effectiveness in getting internal teams (Product, Marketing, Legal, Direct Sales) to support and align with the channel strategy.
- Product roadmaps reflecting channel-specific requirements, marketing campaigns co-developed for partners, smooth resolution of channel conflict with direct sales, and internal stakeholders consistently seeking your input on channel-related decisions. It's about getting everyone on the same page, even when it's tough.
Market & Industry Presence
Your visibility and reputation as a thought leader in the channel industry, representing our company effectively.
- Speaking engagements at industry conferences, published articles or whitepapers on channel trends, active participation in industry associations, and positive feedback from external analysts or peers about your strategic vision and leadership in the channel space.