The scoreboard, and what is not on it. The hard targets, how often each is actually
looked at, and the quiet signals that never reach a dashboard.
Business Unit Revenue Attainment
Your teams' collective actual new business revenue against the set target for your specific business unit or region.
Target · 100% - 110% of £2M - £10M+ annual quota If your Q3 target is £2.5M, you're aiming to hit at least that, ideally £2.75M. This isn't just about individual deals; it's the aggregate of all your teams' efforts.
Pipeline Coverage & Health
The ratio of qualified pipeline value to your quarterly revenue target, ensuring we have enough opportunities in the funnel to hit future goals.
Target · 3x - 4x coverage for the next two quarters If next quarter's target is £3M, you'll want to see £9M - £12M in qualified opportunities in the CRM. You'll need to explain any dips or spikes.
Customer Acquisition Cost (CAC) Efficiency
The total cost of sales and marketing efforts divided by the number of new customers acquired, specific to your business unit.
Target · Reduce CAC by 10% year-over-year If acquiring a new customer currently costs £10,000, you'll be working with Marketing and Finance to get that down to £9,000 by optimising processes and improving conversion rates.
Sales Forecast Accuracy
How close your team's projected revenue is to the actual revenue closed each quarter.
Target · Within +/- 5% variance of actuals If your team forecasts £5M for Q4, and they close £4.8M, that's a 4% variance. You'll need to explain the 'why' behind any significant misses to the CSO and Finance.
Net Revenue Retention (NRR) for New Logos
The revenue generated from new customers acquired by your teams, including any upsells or cross-sells, over a specific period.
Target · Maintain NRR above 110% for your acquired customer base If your teams bring in £1M in new business this year, we're looking for those customers to generate at least £1.1M in the subsequent year. This shows you're bringing in good-fit clients.
Strategic Go-to-Market (GTM) Leadership
Your ability to define, communicate, and execute a clear, effective GTM strategy for your business unit, adapting to market changes.
- Regularly presenting GTM plans to the CSO and executive team
- successful launch of new sales initiatives
- positive feedback from Marketing and Product on strategic alignment
- demonstrable market share growth in target segments.
Talent Development & Retention
The effectiveness of your leadership in coaching, mentoring, and developing your Sales Managers and their teams, leading to strong retention and performance.
- Low attrition rates within your teams
- clear succession planning for key roles
- positive feedback in skip-level meetings
- managers reporting increased confidence and skill levels
- a visible pipeline of internal promotions.
Cross-Functional Collaboration
Your skill in working with other departments (Marketing, Product, Customer Success, Finance) to remove roadblocks and drive collective success.
- Proactive engagement with other department heads on strategic projects
- joint initiatives with Marketing leading to improved lead quality
- Product team actively seeking your feedback on market needs
- positive feedback from peers on your collaborative approach and problem-solving.
Market Insight & Competitive Intelligence
Your ability to understand market trends, competitor movements, and customer needs, translating these into actionable insights for the sales organisation and broader company.
- Regularly sharing market intelligence with the CSO and Product teams
- proactively identifying new market opportunities or threats
- sales strategies that directly address competitive weaknesses
- being seen as the 'go-to' person for market insights in your area.