The scoreboard, and what is not on it. The hard targets, how often each is actually
looked at, and the quiet signals that never reach a dashboard.
Global Technical Win Rate
The percentage of qualified opportunities where our technical solution was chosen over competitors.
Target · Achieve and maintain an 85%+ technical win rate on all evaluated enterprise deals globally. If your teams supported 100 enterprise deals with a technical evaluation, we'd expect 85+ of those to result in a technical preference for our solution, regardless of the final commercial outcome.
Pre-Sales Influenced Revenue (Closed-Won ARR)
The total Annual Recurring Revenue (ARR) from deals where the global pre-sales team played a direct, measurable role.
Target · Directly influence £100M+ in closed-won ARR annually. In Q1, if your teams helped close deals totalling £25M ARR, that's a solid start towards the annual target. This isn't just about showing up; it's about showing impact.
Average Sales Cycle Length Reduction
The average time it takes for an opportunity to move from qualification to closed-won, specifically where pre-sales is involved.
Target · Contribute to a 15% reduction in the average sales cycle length for enterprise deals. If our average enterprise sales cycle was 180 days, we'd want to see that drop to around 153 days, showing that your team's efficiency and clarity are speeding things up.
Global Pre-Sales Team Utilisation & Efficiency
Optimising how our pre-sales resources are deployed across regions and opportunities, ensuring we're not over or under-resourced.
Target · Maintain global team utilisation between 80-85% on revenue-generating activities, with a focus on high-value deals. If a region's utilisation drops below 70%, you'll need to reallocate resources or adjust hiring plans. Too high, and burnout becomes a real risk.
Product Gap Prioritisation & Resolution
The rate at which critical technical product gaps, identified by pre-sales, are acknowledged and prioritised by the product organisation.
Target · Ensure at least 70% of the top 10 pre-sales identified product gaps are formally added to the product roadmap within 6 months of identification. If your team flags a persistent technical blocker for a major deal segment, we'd expect to see that reflected in Product's plans, not just ignored.
Strategic Product Influence
How effectively you and your team shape the future direction of our products based on deep market and customer technical insights.
- You're consistently invited to and actively contribute to executive product strategy sessions. The product roadmap visibly incorporates key technical feedback and market trends identified by your global team. Product leadership frequently seeks your input on new feature development and competitive positioning. Your team's insights lead to new product offerings or significant enhancements that genuinely move the needle.
Market Credibility & Thought Leadership
Your ability to position yourself and our company as a leading authority in our technical domain, influencing industry perception.
- You're regularly invited to speak at major industry conferences or participate in analyst briefings (Gartner, Forrester). Key industry analysts quote your insights in their reports. Strategic partners actively seek your counsel on joint solution development. Our messaging around technical differentiation is consistently strong and well-received in the market, directly attributable to your leadership.
Cross-functional Alignment & Collaboration
The seamless integration and effective partnership between your global pre-sales organisation and other critical departments like Sales, Product, Marketing, and Customer Success.
- There are clear, documented, and followed processes for technical handoffs between pre-sales and post-sales. Joint KPIs are established and regularly reviewed with Product and Marketing. Sales leadership consistently praises the technical support and strategic partnership from your team. You proactively identify and resolve inter-departmental friction points, fostering a 'one team' mentality.
Talent Development & Organisational Health
Your success in building, retaining, and developing a high-performing global pre-sales organisation.
- Your direct reports are consistently meeting their objectives and developing into future leaders. We see strong internal promotion rates within your function. Employee engagement and satisfaction scores for the global pre-sales team are consistently high. You've established clear career pathways and development programmes that attract and retain top technical sales talent globally.