The pathway
How you actually get there, here
How you become one varies far more by country than what one does. This is the UK route. Most people take one of these ways in; the right one depends on where you're starting from.
- 1
International Sales Support Specialist (L2)
2-3 yearsSkills to master
- Independently managing end-to-end QTC for a sub-region, solving common problems, developing strong system proficiency (Salesforce, SAP, CPQ), and a solid understanding of basic Incoterms and export controls.
You're ready to move on when
- Consistently exceeds targets for quote TAT and order accuracy.
- Proactively identifies and resolves routine operational issues without escalation.
- Is the go-to person for specific regional or product-related questions within the L2 team.
- Has started to informally guide new joiners or less experienced colleagues.
- 2
Trade Compliance Analyst
3-5 yearsSkills to master
- Deep expertise in specific export control regulations (e.g., EAR, ITAR), sanctions screening, customs regulations, and licence management. Strong analytical skills for compliance audits.
You're ready to move on when
- Has a proven track record of accurate ECCN/HS classification and denied party screening.
- Has successfully navigated complex compliance issues for high-risk regions or products.
- Demonstrates a meticulous, detail-oriented approach to regulatory adherence.
- Is often consulted by sales support or logistics on compliance matters.
- 3
Sales Operations Analyst (Domestic or Regional)
2-4 yearsSkills to master
- Strong CRM (Salesforce) administration skills, report building, pipeline management, sales process optimisation, and sales enablement. Focus on data analysis and business partnering.
You're ready to move on when
- Excels at building and maintaining Salesforce reports and dashboards.
- Has identified and implemented process improvements for domestic sales operations.
- Demonstrates strong analytical skills for sales performance and efficiency.
- Is seen as a trusted advisor to domestic sales teams on operational matters.