The pathway
How you actually get there, here
How you become one varies far more by country than what one does. This is the UK route. Most people take one of these ways in; the right one depends on where you're starting from.
- 1
Recent Graduate (Business/IT/Supply Chain)
0-1 yearSkills to master
- System navigation, basic troubleshooting, data entry accuracy, understanding of core procurement processes, effective communication with users.
You're ready to move on when
- Consistently resolving L1 tickets within SLA.
- Demonstrating a solid understanding of our P2P system's basic functionalities.
- Proactively seeking out learning opportunities and asking insightful questions.
- Receiving positive feedback from internal users on your helpfulness.
- 2
Administrative Assistant (Procurement/Finance)
1-2 yearsSkills to master
- Transitioning from general admin to system-specific tasks, understanding data governance importance, learning to interpret system errors, improving problem-solving for system-related issues.
You're ready to move on when
- Successfully managing multiple administrative and system-related tasks simultaneously.
- Showing a keen interest in the 'how' and 'why' of our procurement systems.
- Identifying opportunities to improve existing administrative processes through system use.
- Consistently accurate data handling and attention to detail.
- 3
IT Helpdesk Support Analyst
1-2 yearsSkills to master
- Deepening knowledge of procurement-specific applications, understanding business context behind technical issues, improving communication with non-technical users, learning procurement-specific data structures.
You're ready to move on when
- Strong track record of resolving various technical support issues.
- Demonstrating an ability to quickly learn new software applications.
- Excellent customer service skills, even with frustrated users.
- A desire to specialise in business systems rather than general IT support.


