The pathway
How you actually get there, here
How you become one varies far more by country than what one does. This is the UK route. Most people take one of these ways in; the right one depends on where you're starting from.
- 1
Senior Process Excellence Specialist, CQHS (L3)
3-5 yearsSkills to master
- Leading Green Belt projects end-to-end, mentoring junior specialists, deep diving into specific operational areas, and building strong stakeholder relationships at the site level.
You're ready to move on when
- Successfully led 3-5 significant Green Belt projects with validated financial impact.
- Consistently received positive feedback on mentorship and coaching abilities.
- Demonstrated strong independent problem-solving and analytical skills.
- Proven ability to influence site-level management and gain buy-in for change.
- 2
Operations Manager / Site Quality Manager
5-7 yearsSkills to master
- Direct people management, P&L responsibility for a small operational unit, understanding daily operational pressures, and balancing production targets with quality and safety mandates.
You're ready to move on when
- Strong understanding of operational metrics and drivers beyond process improvement.
- Demonstrated ability to lead and motivate a team of direct reports.
- Proven track record of managing conflicting priorities and making tough operational decisions.
- Excellent understanding of the 'voice of the customer' and its impact on operations.
- 3
External Consultant (Process Improvement / CQHS)
6-10 yearsSkills to master
- Client management, project scoping, proposal development, managing diverse client expectations, and delivering results in varied industry contexts.
You're ready to move on when
- Extensive experience across multiple industries or business types.
- Strong ability to quickly diagnose problems and develop tailored solutions.
- Excellent communication and presentation skills, particularly in a client-facing role.
- A robust network of industry contacts and a reputation for delivering results.