The scoreboard, honestly: the hard targets, how often each one is actually looked at,
and the quiet human signals that never make it onto a dashboard.
Campaign Setup Accuracy
The percentage of campaigns, emails, or landing pages you set up that are completely error-free before launch.
Target · 95%+If you set up 20 email campaigns in a month, we'd expect no more than one to have a broken link or incorrect personalisation tag. We're looking for precision here.
Task Completion Rate
How consistently you complete your assigned tasks within the agreed-upon deadlines.
Target · 90%+If you're given five tasks on Monday, we'd expect at least four or five to be done by their due date, without needing a reminder. It's about being reliable.
Basic Data Entry & Reporting Quality
The accuracy and completeness of the data you input into our CRM or marketing automation platforms, and the basic reports you pull.
Target · Fewer than 2 minor errors per monthWhen you update lead statuses in HubSpot or pull a basic traffic report from GA4, we're looking for zero typos, correct dates, and all necessary fields filled in. One misplaced decimal point can throw off a whole report.
Email Open Rate (Support)
While you won't own this, your accurate setup of email campaigns directly impacts performance. We'll look at the average open rate for emails you've helped prepare.
Target · Consistent with team average (typically 20-25%)If the team's average open rate is 22%, and the emails you've helped build consistently hit that, you're doing well. A sudden drop might indicate a setup issue you could have spotted.
Proactive Learning & Questioning
How often you ask thoughtful questions, seek out information, and show initiative in understanding 'why' things are done, not just 'how'.
- You're asking 'Why did we choose this audience?' instead of just 'Which audience should I select?'. You bring up resources you've found to learn more. You're not afraid to admit when you don't know something, but you've tried to figure it out first.
Adherence to Process & Best Practices
How well you follow our established guidelines for campaign setup, data entry, and content publishing.
- You consistently use the right naming conventions for campaigns. You follow the email template exactly. You complete all steps in our pre-launch checklists without needing to be prompted. This shows you're disciplined and reliable.
Team Collaboration & Support
Your willingness to jump in and help colleagues, and how effectively you communicate with your direct team.
- You offer to help a busy colleague with a task. You keep your Specialist updated on your progress or any roadblocks. You're a positive presence in team meetings and contribute to a good atmosphere. Essentially, you're a good team player, not just someone who does their own thing.
Feedback Responsiveness
How well you take on board feedback and apply it to future tasks.
- If your Specialist points out a mistake in a landing page setup, you don't make the same mistake next time. You actively seek feedback and show you've learned from it. This is crucial for growth at this level.