The scoreboard, and what is not on it. The hard targets, how often each is actually
looked at, and the quiet signals that never reach a dashboard.
LXP Support Ticket Resolution Rate
How quickly and effectively you resolve issues users have with our learning platforms and content.
Target · 95% of tickets resolved within 24 business hours You'll fix 19 out of 20 reported LXP login or content access issues within a day, ensuring people aren't stuck waiting to learn.
AI Content Accuracy & Tagging
The precision of metadata and skill classifications for content you manage or create, ensuring our AI can recommend the right stuff.
Target · 99% accuracy in content tagging and metadata When we audit 100 pieces of content you've worked on, only one will have an incorrect skill tag or missing description, meaning our skills-based ontology stays clean.
AI-Powered Course Build Deadlines
Your ability to deliver AI-generated or AI-enhanced learning modules and courses on time.
Target · 90% of assigned course builds delivered by the agreed-upon deadline If you're building five new AI-narrated sales training modules, four of them will be ready exactly when we said they would be, or even earlier.
Learner Engagement for Owned Content
How much our employees actually interact with and complete the specific AI-powered content and pathways you've built.
Target · 70% completion rate and 80% learner satisfaction (average) for your key programmes For the new AI-driven onboarding pathway you created, seven out of ten new hires will finish it, and eight out of ten will rate it highly for usefulness and experience.
Proactive Problem Solving
Identifying potential issues with learning content, platforms, or AI recommendations before they become big headaches for learners or the team.
- You're the one flagging that a specific AI tool might be recommending outdated content, or that a new LXP feature isn't quite working as expected, and you come with a suggestion, not just a problem. You'll spot the glitch in the matrix, so to speak.
Content Quality & Effectiveness
The learning experiences you build are not just technically sound, but genuinely clear, engaging, and help learners achieve their goals.
- Feedback from learners consistently highlights the clarity and usefulness of your content. Colleagues will ask you for advice on how to make their modules more interactive or engaging, because they've seen your work and it's good.
Collaboration with Peers & Internal Clients
Working smoothly with other L&D team members, IT, and the business units you're supporting to get things done.
- You're known for being easy to work with. Project teams will mention how you keep them in the loop and are responsive to their needs. You'll get on with the IT Security team, not just tolerate them, because you understand their perspective.
Adaptability to New Technologies
Your willingness and ability to quickly learn and apply new AI tools and features as they emerge.
- You're often the first on the team to try out a new AI content creation tool or LXP feature. You'll share what you've learned, showing others how to use it, rather than waiting for formal training. You're keen to experiment.