UK

United Kingdom · Learning and Development · Entry Level (0-2 years)

Associate Coaching and Mentoring Coordinator

Here is the whole job, in plain words. What it is, a real day, what you decide, how you're judged, how people get here and where they go next. Then the part no course gives you: twelve AI tutors who learn your work.

  • Experience bandEntry Level (0-2 years)
  • Direct reportsNo direct reports
  • Reports toCoaching and Mentoring Coordinator (L2)
  • UK framework levelUsually someone starting out, or keeping a process running

Also advertised as Junior L&D Coordinator · Programme Assistant (Coaching) · Learning Support Administrator

Built on an analysis of 43,079 real UK job descriptions · grounded in qualifications employers recognise

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1What this role really is

This role is all about making sure our coaching and mentoring programmes run like clockwork. You'll be the backbone, handling the day-to-day admin that keeps everything moving smoothly. Think of it as being the wizard behind the curtain, ensuring our people get the development they need without a hitch. It's a chance to learn the ropes of L&D from the ground up, getting stuck into the operational side of things.

2What you'd actually use

The tools this job runs on, and how well you'd need to know each one.

BetterUp / CoachHub (or similar coaching platform)Intermediate

Managing user profiles, scheduling sessions, pulling standard reports, troubleshooting participant login issues.

Cornerstone OnDemand / Degreed (or similar LMS/LXP)Basic

Enrolling users into pre-built curricula, tracking completions, answering basic user questions about course access.

Culture Amp / Qualtrics (or similar Feedback & Analytics tool)Intermediate

Deploying pre-written surveys, exporting raw data to Excel, creating basic charts for internal reports.

Asana / Monday.com (or similar Project Management tool)Intermediate

Updating tasks, tracking personal deadlines, using existing project templates to manage your workload.

Microsoft Excel / Google SheetsIntermediate

Using VLOOKUP, PivotTables, and conditional formatting to clean participant lists and track basic programme data.

Slack / MS TeamsIntermediate

Managing programme channels, posting announcements, facilitating Q&A, and communicating with colleagues.

3What you get to decide, and how that grows

Power in a job isn't your title. It's what you're allowed to decide. Here's how it grows as you move up.

The choiceComing inWhere you are nowThe step above
Scheduling a coaching sessionExecute based on participant/coach availability, escalate conflicts.Independently manage complex schedules, propose solutions for conflicts.Design scheduling protocols, approve exceptions to scheduling policies.
Responding to a participant queryAnswer routine questions using FAQs, escalate anything complex or sensitive.Independently resolve most queries, identify trends in common questions.Develop FAQ resources, train junior staff on query resolution, handle escalated issues.
Updating programme dataEnter data accurately following templates, flag inconsistencies to manager.Maintain data integrity, identify and correct data errors, suggest improvements to data capture.Design data governance processes, audit data quality, integrate data across systems.

4How you'll be judged

The scoreboard, honestly: the hard targets, how often each one is actually looked at, and the quiet human signals that never make it onto a dashboard.

Scheduling Accuracy
The percentage of coaching and mentoring sessions booked correctly and without conflict.
Target · 98%+

If you book 100 sessions in a month, we'd expect no more than two scheduling errors (e.g., wrong time zone, double-booking).

Onboarding Completion Rate
The percentage of new programme participants who complete their onboarding steps (e.g., platform setup, initial survey) within the agreed timeframe.
Target · 100% within 48 hours of programme start

For a new cohort of 20 mentees, all 20 should have their accounts set up and welcome emails sent within two days.

Feedback Survey Response Rate
The percentage of participants who complete post-session or programme feedback surveys that you've sent out.
Target · 90%+

If you send out 50 feedback requests, we'd expect at least 45 responses back.

Data Entry Accuracy
The correctness of participant information, session logs, and other programme data entered into our systems.
Target · 99%+

Out of 1,000 data points reviewed, you'd have fewer than 10 errors (e.g., misspelled names, incorrect dates).

Participant Experience (Admin)
How easy and smooth participants find the administrative aspects of our programmes.
  • Positive comments in informal feedback or surveys about clear communications, quick responses to queries, and hassle-free scheduling. You'll know you're doing well if people don't complain about the admin!
Team Collaboration & Support
How effectively you support your senior L&D colleagues and work with the wider team.
  • Your manager and peers will tell us you're reliable, responsive, and a helpful pair of hands. You're quick to offer help and take on tasks without needing to be chased.
Adherence to Process & Guidelines
How consistently you follow established procedures for programme administration and data handling.
  • Audits of your work show you're following all the steps, using the right templates, and sticking to our confidentiality rules. Essentially, you're a safe pair of hands.

5Would you like it

The honest version. What people enjoy, and what grinds them down.

What people enjoy
Making things run smoothly for others

You'll get a kick out of seeing a complex scheduling puzzle solved, or knowing that a participant received their welcome pack exactly when they needed it. It's about enabling others.

Successfully coordinating 30 coaching sessions for a new cohort, knowing each participant is now set up for their development journey.

Working in a structured and organised environment

You'll enjoy having clear tasks, defined processes, and a sense of order in your day. You're not looking for chaos, but for clarity.

Spending an afternoon tidying up a participant database, ensuring all fields are correctly populated and consistent.

Being part of a supportive team

You'll thrive when you feel like you're contributing to a bigger goal alongside colleagues who are happy to help and share knowledge.

Helping a senior colleague prepare materials for a programme launch, knowing your contribution makes their job easier.

What frustrates people
  • Dealing with messy data from other systems that you then have to clean up.
  • Participants not reading instructions and asking questions that were already answered.
  • Last-minute changes to schedules that mess up your carefully planned day.
  • Feeling like your work is 'just admin' sometimes, even though you know it's essential.
What this role does not give you
  • High-level strategic decision-making or budget ownership.
  • The chance to design brand-new L&D programmes from scratch.
  • A fast-paced, unpredictable environment where you're constantly putting out fires (mostly, anyway).
  • Direct people management responsibilities.

6Who you work with

This role ensures that our coaching and mentoring programmes are accessible and run efficiently. By handling the operational details, you free up more senior L&D colleagues to focus on strategy and programme design, ultimately helping our employees develop their skills and grow within the organisation. Get it wrong, and people miss sessions, feel frustrated, and the whole programme loses credibility.

Inside the business
  • Programme participants (coachees, mentees)
  • Internal coaches and mentors
  • L&D team colleagues
  • HR Business Partners (for participant lists)
Outside the business
  • External coaches (for scheduling and basic queries)
  • Coaching platform vendors (for basic support issues)

7What you need before you start

Not a wish list. The things you would be expected to already have.

  • Strong organisational skills – you're naturally tidy and methodical.
  • Excellent attention to detail – you spot the small things.
  • Good written and verbal communication skills – you can get your point across clearly.
  • Basic IT literacy – you're comfortable with computers and learning new software.
  • A positive, 'can-do' attitude and a willingness to help out where needed.
  • The ability to work effectively as part of a team.

8What to practise next

Where the job is going, and what to do about it starting this week.

Basic AI Prompting & Tool Integration

AI isn't going anywhere. Knowing how to ask an AI tool the right questions (prompting) to get useful outputs will be a game-changer for drafting communications, summarising feedback, or finding information quickly. It's about being a good 'AI conductor'.

Clear Prompt Construction · Output Validation · AI Tool Features

  • This week: Experiment with ChatGPT or Claude for simple tasks like drafting an email or summarising an article.
  • This month: Try to refine your prompts to get better, more specific outputs.
  • Month 2: Look for online tutorials on 'effective AI prompting for beginners'.
  • Month 3: Share one successful AI-assisted task with your manager.

Quick win: Use AI to draft your internal meeting notes or summarise long email threads – it's a safe way to practise without external impact.

Advanced Platform Administration

As you gain experience, you'll move beyond just basic use of our coaching and learning platforms. You'll start to understand their deeper functionalities, which will allow you to troubleshoot more effectively and even suggest small improvements.

User Management Deep Dive · Basic Reporting Customisation · Integration Awareness

  • This week: Spend an extra 15 minutes exploring the 'admin' sections of BetterUp/CoachHub or Cornerstone.
  • This month: Ask your manager for access to any platform training materials for administrators.
  • Month 2: Shadow a more senior coordinator as they perform a more complex platform task.
  • Month 3: Take ownership of a specific platform feature or report, becoming the go-to person for it.

Quick win: Familiarise yourself with all the help articles and FAQs for our core platforms – they're a goldmine of information.

9Staying current once you are in

What people here do to keep up
  • Online courses on 'Introduction to Learning & Development' or 'Programme Coordination Basics'.
  • Workshops on effective email communication and professional writing.
  • Learning advanced features in Microsoft Excel or Google Sheets.
  • Shadowing more experienced L&D professionals to understand their work.

10How the AI economy is changing work like this

Before we ask anything of you, here's what we can already say about AI and work of this kind:

The new skill this role is being asked for: Digital Literacy & Automation Mindset

More and more of our routine tasks will be handled by smart tools. If you can spot opportunities to automate a repetitive task, even a small one, you'll be incredibly valuable. It's about being comfortable with new tech and thinking, 'Could a machine do this?'

We'll only ever tell you what we can actually back up. No hype, no scare tactics.

Your PlanIllustration

Built for Associate Coaching and Mentoring Coordinator

4 units that map to this job, from the qualifications that cover it.

  1. Facilitate the Learning and Development of Young People through MentoringNOCN · covers 1 of 10 standardsLevel 3
  2. Mentoring PracticeOCN London · covers 1 of 10 standardsLevel 2
  3. Supporting learning mentor provisionCambridge OCR · covers 2 of 10 standardsLevel 5
  4. Facilitate the learning and development of children and young people through mentoringCity & Guilds Limited · covers 2 of 10 standardsLevel 3
These are the real units behind this job, in the order they rank for it. Nothing here is marked done, because this plan has not been started by anyone yet. Yours would fill in as you go.

The rising capability

Zavmo analysis

What's rising in its place

This is where the work is heading, and the higher pay with it. Get fluent here and the shift stops being a threat and starts being your edge.

Digital Literacy & Automation Mindset

More and more of our routine tasks will be handled by smart tools. If you can spot opportunities to automate a repetitive task, even a small one, you'll be incredibly valuable. It's about being comfortable with new tech and thinking, 'Could a machine do this?'

  • Workflow Automation Basics
  • Digital Tool Proficiency
  • Data Flow Understanding

Basic Data Storytelling

Even at an entry level, you'll be collecting data (like survey responses). The ability to present that data clearly and simply, so others can quickly grasp the key points, will become increasingly important. It's not about complex analysis, but clear communication.

  • Key Message Identification
  • Visualisation Best Practices (Basic)
  • Simple Narrative Structure

What you’ll use

Skills this role draws on

Technical

  • Programme Logistics & Coordination
  • Data Entry & Management
  • Basic Coaching & Mentoring Principles

The pathway

How you actually get there, here

How you become one varies far more by country than what one does. This is the UK route. Most people take one of these ways in; the right one depends on where you're starting from.

  1. 1

    Administrative Assistant / Office Administrator

    1-2 years

    Skills to master

    • Organisational skills, scheduling, basic communication, managing office supplies, supporting various teams.

    You're ready to move on when

    • You're the go-to person for keeping things organised in your current role.
    • You handle multiple requests calmly and efficiently.
    • You're keen to move into a role with a more specific focus on people development.
  2. 2

    Customer Service Representative

    1-2 years

    Skills to master

    • Problem-solving, empathetic communication, managing queries, attention to detail in logging interactions, working with systems.

    You're ready to move on when

    • You excel at helping people and resolving their issues patiently.
    • You're great at explaining things clearly, even when customers are frustrated.
    • You want to apply your people skills in an internal, development-focused context.
  3. 3

    Recent Graduate (any discipline)

    0-1 year (post-graduation)

    Skills to master

    • Time management (from studies), research skills, presentation skills, eagerness to learn a professional environment.

    You're ready to move on when

    • You've shown strong organisational skills through academic projects or part-time work.
    • You're genuinely interested in how organisations help their people grow.
    • You're looking for a structured entry point into a professional career.

11Where this role leads

The long view:Your journey starts here. We're looking for someone keen to learn, meticulous in their work, and genuinely interested in helping our people grow. If that sounds like you, we'd love to chat.

Pay & demand

Pay and demand for this role will appear here, each figure traced to a named authoritative source (e.g. the ONS Annual Survey of Hours and Earnings, under the Open Government Licence). We don’t show numbers we can’t attribute.

The ten Future Fluencies

Zavmo analysis

The credential is what you can do today. These are what keep you valuable.

A qualification proves you can do the job as it's defined today. These ten are what decide whether you're still the obvious person for it in five years. They're the capabilities employers are now writing into senior roles faster than people are learning them. Zavmo weaves them through whatever you study, so you come out with both: the credential and the fluency.

The highlighted ones are the Fluencies your role leans on hardest, from how Associate Coaching and Mentoring Coordinator is actually changing. In about two minutes, the free confidence check asks where you stand on each of the ten. That's the whole check, and it's what makes the plan yours rather than generic.

Where it leads

Roles this leads to

12The team that's yours

No two people are taught the same way. This is one-to-one, not one-to-many.

Zavmo is a hyper-personalised AI learning platform. Twelve virtual tutors, each with a different way of teaching, and one orchestration agent that picks the right one for the moment. So every single lesson is shaped around you, your role, and the way you learn. Not a course everyone sits through. A conversation built for you, and no one else.

…and nine more, matched to you after your first chat. Meet all twelve

Start free and meet yours

13What it feels like

A conversation, not a course

Because your tutor knows your role, your projects and your last session, learning sounds like this. And it's different for every single person:

Facilitate the Learning and Development of Young People through MentoringLevel 3

Applied to your work in Associate Coaching and Mentoring Coordinator

This unit aims to equip learners with the knowledge and skills to facilitate the learning and development of young people through mentoring. Learners will understand the core principles of mentoring, effective mentoring techniques, and how to support young people in addressing their individual needs, promoting their wellbeing, resilience, and overall achievement.

How the thinking builds
  1. Remember
  2. Understand
  3. Apply
  4. Analyse
  5. Evaluate
  6. Create
An illustration of a Zavmo lesson, built from this role’s own route. The unit, its objective and every criterion above are the awarding body’s own words, not an example.

One to one, not one to many

No two people run this the same way

A course is written once and handed to everyone. This is assembled around you, and keeps changing as it learns you. Five things it reads, and what each one changes.

  1. Your actual work Every lesson is taught against a live piece of your own work, not a worked example from a textbook.
  2. What you already know The first conversation finds your starting point, so you skip what you can already do and spend the time on what you cannot.
  3. The conditions you learn under Not a learning-styles quiz. The evidence does not support those. The dimensions the research does back, read once and used to shape the plan.
  4. How far you got last time It picks up mid-thought. The tutor knows what you said, what you struggled with, and what it asked you to try.
  5. Which tutor suits the moment Twelve of them, each for a different kind of thinking. The one who walks you through a first idea is not the one who stress-tests it.

See how you learn, free. Eight questions, no sign-up. A directional taster; the diagnostic inside Zavmo goes deeper and keeps adapting.

DemonstrateIllustration

Evidenced on your work in Associate Coaching and Mentoring Coordinator

You do not finish by watching something. You finish by showing it on the work you already do, against the measures this job is judged on.

  • Scheduling AccuracyThe percentage of coaching and mentoring sessions booked correctly and without conflict.If you book 100 sessions in a month, we'd expect no more than two scheduling errors (e.g., wrong time zone, double-booking).98%+
  • Onboarding Completion RateThe percentage of new programme participants who complete their onboarding steps (e.g., platform setup, initial survey) within the agreed timeframe.For a new cohort of 20 mentees, all 20 should have their accounts set up and welcome emails sent within two days.100% within 48 hours of programme start
  • Feedback Survey Response RateThe percentage of participants who complete post-session or programme feedback surveys that you've sent out.If you send out 50 feedback requests, we'd expect at least 45 responses back.90%+
  • Data Entry AccuracyThe correctness of participant information, session logs, and other programme data entered into our systems.Out of 1,000 data points reviewed, you'd have fewer than 10 errors (e.g., misspelled names, incorrect dates).99%+
These are this job's own measures, with its own targets. Nothing is marked evidenced, because nobody has started this yet. Yours would fill in from the work you bring.

Your passport

This isn't a certificate you file away. It's a passport to the life you're designing.

Every credit you earn and every fluency you build adds up: evidence where it counts, carried with you. Zavmo keeps the map: where you are, where you're heading, and the next step, at your pace, around your life. From Associate Coaching and Mentoring Coordinator to Coaching and Mentoring Coordinator (L2), and whatever you decide comes after.

Level 2 · in progressAI Fluency→ Coaching and Mentoring Coordinator (L2)→ your design
Where this takes you

Your journey starts here. We're looking for someone keen to learn, meticulous in their work, and genuinely interested in helping our people grow. If that sounds like you, we'd love to chat.

See Your Progress GrowIllustration
Associate Coaching and Mentoring Coordinator
  • Programme Logistics & Coordination
  • Data Entry & Management
  • Basic Coaching & Mentoring Principles
This is your Mind Palace on learn.zavmo.ai. Every skill above comes from this role's own record, not an example borrowed from another job. A node lights up when you evidence it, and what you build stays yours between jobs. That is the part a course cannot do.

14The detail, folded away

Everything else the record holds

The career branches in full, how AI is already showing up in the day-to-day, and the questions people ask about this job. Here when you want them, out of the way while you decide.

Where it leads next, rung by rung

Where it leads

The career path, and where it branches

Associate Coaching and Mentoring Coordinator is a start, not a ceiling. Each step below asks for new skills and hands back more autonomy.

  1. Coaching and Mentoring Coordinator (L2)

    2-3 years in the Associate role

    From executing tasks to owning a programme end-to-end.

    • Managing the end-to-end logistics for a single programme (e.g., New Manager Mentoring).
    • Designing basic programme communications and onboarding flows.
    • Analysing basic programme data for trends (e.g., participation rates).
    • Informal guidance to new Associate Coordinators.
Working with AI on the job

Working with AI

Where AI is starting to help

Imagine getting through your to-do list faster, with less effort on the repetitive stuff. That's exactly what AI tools can do for you in this role. We're not talking about replacing your job, but giving you a serious superpower to make your day easier and more productive.

As an Associate, you'll have a lot of important, but sometimes repetitive, administrative tasks. AI can step in to handle the grunt work, freeing you up to focus on the human elements of the role – like making sure our participants feel truly supported. It's about working smarter, not harder.

Automated Scheduling & Nudges

Use smart scheduling tools (often AI-powered) to handle the back-and-forth of booking sessions. It'll find the best times, send reminders, and even prompt participants for feedback, all on its own. Less time in your inbox, more time for other tasks.

First-Draft Communications

Need to send a welcome email or a reminder? Use generative AI to whip up a first draft in seconds. You'll then tweak it to fit our tone and add any specific details. This cuts down the initial writing time by loads, letting you focus on clarity and personalisation.

Basic Data Cleaning & Formatting

Got a messy spreadsheet with participant names or dates? AI can help you quickly spot inconsistencies, standardise formats, and clean up errors. It's like having a super-fast assistant for all your data tidying, making your reports much more reliable.

Simple Resource Lookups

A participant asks for a good article on 'managing up'? Instead of spending ages searching, use an AI research assistant to quickly find relevant, reputable articles or resources. You'll get a curated list in minutes, ready to share.

Common questions

Common questions

How do you become an Associate Coaching and Mentoring Coordinator?

Common routes in include Administrative Assistant / Office Administrator (1-2 years), Customer Service Representative (1-2 years) and Recent Graduate (any discipline) (0-1 year (post-graduation)). Times vary with prior experience.

Where can an Associate Coaching and Mentoring Coordinator progress to?

This role can lead on to Coaching and Mentoring Coordinator (L2) (2-3 years in the Associate role), depending on the skills you build.

What level is an Associate Coaching and Mentoring Coordinator in the UK?

This role aligns to RQF Level 2 on the UK framework, a guide to the depth of qualification it maps to, not a hard entry bar.

What new skills matter most for an Associate Coaching and Mentoring Coordinator?

Increasingly, Digital Literacy & Automation Mindset and Basic Data Storytelling. These are the areas where the higher-paid, future-proof work is heading.

The honest bit

You’ve started things before

Most of them were built for a room full of people who aren’t you. A cohort moves on whether or not your week allowed it, and by the third week the thing you’re behind on becomes the reason you stop opening it.

There’s no cohort here, and no timetable to fall behind. Before anything starts, Zavmo asks when you’re sharpest and how long you can realistically sit down for, then builds the sessions around those answers. A bad fortnight changes your pace. It doesn’t put you behind.

And you only pay once you start learning. Searching and planning are free, and you can cancel any time — so the cost of finding out is an afternoon, not a year.

What it costs

Less than one coaching session. Every month.

A single career-coaching hour costs more than a month of this, and it ends when the hour does. Zavmo doesn't. It's £70 a month, about £2.30 a day, for a companion that knows an Associate Coaching and Mentoring Coordinator, works on the job you actually do, and keeps going at your pace rather than a timetable's.

  • Searching and planning stay free. You only pay when you start learning.
  • Your credits are yours. Regulated, and they don't vanish when a subscription ends.
  • Cancel any time and billing stops. No notice period, no minimum term.

Your path, personalised

You have the map. Walking it is the part we do together.

This route runs to 10 national skill standards. That is a real journey.

Zavmo shapes a learning experience as unique as you are. It fits how you learn, your pace and the work you already do. Every step stays benchmarked to recognised national standards. That’s the plan for becoming an Associate Coaching and Mentoring Coordinator: personal to you, and it still counts. The first steps are free.

Independent research finds well-designed intelligent tutoring performs nearly as well as one-to-one human tutoring: VanLehn (2011), Educational Psychologist.

A private tutor in the UK averages £35–40 an hour . Zavmo is £70/month.

A real plan on learn.zavmo.ai: Ofqual-regulated units, credits, and a three-month run at your own pace.
Start free No commitment. See your first steps free.

15Where to go from here

Other roles at Level 2

Same depth of qualification, different job. Useful if the work appeals but this particular role does not.

Other roles in Learning and Development

Stay in the field you know and move sideways rather than up.

If you leave this industry

The skills you'll gain in this role – organisation, communication, data management, and understanding people development – are highly transferable across almost any industry. Whether you want to stay in tech, move into finance, or even work in the charity sector, these foundational skills are always in demand.

Not sure this is the right direction?

Work out what you actually want from work first, then come back and see which roles fit it. Takes about ten minutes.

This role profile is © 2026Growth Engineering Technologies Ltd. Built from UK occupational standards and regulated qualification data, and written for Zavmo.

You're not behind. You're right on time. The shift is only just beginning. Your role won't look the same in two years. Be the one who leads the change, not the one it happens to. Build my plan, free Here's the first ten minutes: a 2-minute confidence check → your personalised roadmap → meet the tutors matched to you. No card, cancel any time. No card. Build your plan, see your roadmap and meet the twelve tutors matched to you. All free. When you're ready to start learning, it's £70 a month, billed monthly. Cancel any time and billing stops.