The scoreboard, honestly: the hard targets, how often each one is actually looked at,
and the quiet human signals that never make it onto a dashboard.
Report Accuracy
The correctness of all quantitative data, figures, and calculations in your regular and ad-hoc reports.
Target · >99.5% accuracy on all quantitative dataYour quarterly ownership report shows 100% agreement with underlying source data from 13F filings and surveillance providers, with no errors flagged by the Manager or Head of IR.
Standard Request Turnaround Time
How quickly you can deliver accurate responses to routine data requests from the IR team or senior leadership.
Target · Fulfills standard data requests within 4 business hoursWhen the Head of IR asks for a quick breakdown of our top 20 institutional holders by region, you deliver it, fully checked, within 3 hours.
CRM Data Logging & Completeness
Ensuring all investor interactions and relevant shareholder intelligence are accurately recorded in our CRM system.
Target · 100% of investor interactions and relevant intelligence logged within 24 hoursAfter a non-deal roadshow, all meeting notes, attendees, and any specific follow-up actions related to shareholder insights are in the CRM by the next morning.
Shareholder Identification Accuracy
The precision in identifying the ultimate beneficial owners of our stock, especially when dealing with complex custodial holdings or potential activist 'creeping accumulations'.
Target · Correctly identifies beneficial owners for >98% of significant holdings (>0.5% of shares outstanding)You correctly identify a new fund appearing on the register as a known activist's shell entity, allowing the team to prepare a proactive defence strategy well in advance of a public disclosure.
Proactive Problem Solving
Your ability to not just spot data discrepancies or market anomalies, but to investigate them, understand the 'why', and propose solutions or explanations without being asked.
- You flag a discrepancy between two data sources and present a reconciled view, explaining the reasons for the difference. You notice unusual trading patterns and bring them to the Manager's attention with a hypothesis, rather than just raw data.
Stakeholder Communication Clarity
How well you can translate complex shareholder data and market insights into clear, concise, and understandable language for non-specialists, whether in reports or verbal updates.
- Your reports are easy to read and understand, even for someone unfamiliar with IR jargon. Senior leaders consistently comment on the clarity of your explanations during team meetings or one-on-ones.
Data Integrity & Management
Your commitment to maintaining clean, reliable, and well-organised datasets, ensuring that the foundation of our shareholder intelligence is always solid.
- Your Excel models are meticulously documented and easy for others to follow. You proactively identify and fix data quality issues in our systems. There are rarely any questions about the reliability of the data you present.
Learning & Development Engagement
Your active pursuit of new knowledge and skills, seeking feedback, and applying new methodologies to improve your work and contribute to the team's overall capabilities.
- You regularly share articles or insights about market trends or new analytical techniques. You actively participate in training sessions, ask thoughtful questions, and show demonstrable improvement in your areas of development based on feedback.