The scoreboard, and what is not on it. The hard targets, how often each is actually
looked at, and the quiet signals that never reach a dashboard.
Data Accuracy
The percentage of data points you're responsible for (e.g., in project trackers, reports) that are correct and consistent.
Target · >99% accuracy If you're tracking 500 data points for a regional integration, we'd expect fewer than 5 errors. For instance, correctly mapping 498 out of 500 regional product codes to our global standard.
On-Time Delivery of Recurring Reports
Making sure all your regular reports, like the weekly RAG status or monthly data summaries, land in people's inboxes exactly when they're expected.
Target · 100% of recurring reports delivered by deadline Your weekly RAG status update for the German market integration needs to be sent by Tuesday 10:00 AM. Hitting that target every week, even when data's a bit messy, counts here.
Issue Resolution Time (Data Discrepancies)
How quickly you can identify, investigate, and propose solutions for data inconsistencies or reporting errors that pop up.
Target · 24-48 hours for initial investigation and proposed solution If the Finance team flags a discrepancy in regional revenue figures from SAP on Monday morning, you'd be expected to have investigated the root cause and suggested a fix or next steps by Wednesday morning at the latest.
Asana Project Plan Updates
Keeping the project management tool (Asana) up-to-date with current statuses, tasks, and any new dependencies for your assigned workstreams.
Target · Daily updates for active tasks; weekly review of overall workstream status Ensuring that the 'IT System Migration' workstream in Asana accurately reflects that the 'Data Mapping' sub-task is 75% complete, not 50%, and any blockers are clearly noted for the next SteerCo.
Stakeholder Feedback & Responsiveness
How well you communicate with regional teams and internal stakeholders, and how quickly and helpfully you respond to their queries or requests.
- Positive comments from regional contacts and Workstream Leads (e.g., 'always clear and helpful', 'quick to respond'). You're seen as a reliable point of contact, not someone they have to chase. Your manager will get informal feedback.
Documentation Quality & Clarity
The standard of your process maps, meeting notes, and knowledge base updates – are they easy to understand, comprehensive, and actually useful for others?
- Other team members can easily follow your 'as-is' process maps or use your meeting summaries without needing extra clarification. Your Confluence pages are well-structured and up-to-date. You'll get feedback during peer reviews or when someone picks up your work.
Proactive Problem Identification
Your ability to spot potential issues or risks in data, processes, or project timelines before they escalate into bigger problems.
- You're flagging a potential data mismatch between systems before anyone else notices it, or pointing out a looming deadline clash with a regional holiday. Your manager will note instances where you've saved the team time or prevented an error.
Contribution to Process Improvement
Suggesting and sometimes even implementing small improvements to how we do things, especially around data collection or reporting.
- You propose a simpler way to collect regional sales data that cuts down on manual effort, or you create a new Excel template that makes a recurring report faster to build. This isn't about big strategic shifts, but making daily life a bit easier.