The scoreboard, honestly: the hard targets, how often each one is actually looked at,
and the quiet human signals that never make it onto a dashboard.
Programme Completion & Adoption Rate
The percentage of key People programmes (e.g., annual performance cycle, engagement survey rollout) launched on time and the rate at which employees/managers actively participate.
Target · 95% on-time completion; >90% participation for company-wide programmes.Delivered the Q2 Mid-Year Review programme on schedule, with 92% of eligible employees completing their self-reviews and 95% of managers completing their team reviews.
Regrettable Attrition in Managed Programmes/Client Groups
Tracking the voluntary turnover of high-performing employees within the business units or programmes you're directly supporting. This helps us see if your initiatives are actually helping to retain our best talent.
Target · < 8% annually for high-performers.In the Engineering department, which you're closely supporting, regrettable attrition for top talent was 6% this year, down from 10% last year, following your manager development programme.
Manager Effectiveness Scores (from engagement surveys)
The average score managers receive from their teams on specific questions related to leadership, feedback, and support within our engagement surveys. Your programmes should empower managers.
Target · Increase average manager effectiveness score by 5% YoY.Following the rollout of the new manager coaching programme, the average 'My manager provides useful feedback' score increased from 3.8 to 4.1 out of 5 across the company.
Resolution Time & Quality for Complex ER Cases
How quickly and effectively you resolve complex employee relations (ER) issues, ensuring fair process, legal compliance, and minimal disruption. It's about getting it right, not just fast.
Target · 90% of complex ER cases resolved within 30 days, with no legal challenges or escalations.Successfully investigated and resolved a multi-party harassment complaint within 28 days, ensuring all parties felt heard and the outcome was legally sound, without any further internal or external escalation.
Strategic Influence & Credibility
How much senior leaders and managers seek your input and trust your judgment on critical people decisions. It's about being seen as a true partner, not just an administrator.
- You'll be proactively invited to leadership team meetings to discuss talent strategy, not just operational updates. Managers will come to you for advice on team restructuring or tricky performance conversations before things escalate. Your recommendations will be seriously considered and often adopted by senior leaders.
Programme Design & Impact
The quality and effectiveness of the People programmes you design and lead. Do they actually solve the problems they're meant to? Are they well-received and understood by employees?
- Feedback from managers and employees will highlight the clarity and usefulness of the programmes you've built. Post-programme surveys will show high satisfaction and perceived value. You'll be able to articulate the 'before and after' impact of your initiatives, even if it's not always a perfect number.
Cross-functional Collaboration & Leadership
How well you work with other teams and departments to get things done, especially when leading programmes that span the entire organisation. Can you bring people along with you?
- You'll get positive feedback from colleagues in other departments about your ability to coordinate, communicate, and achieve shared goals. You'll be the person who successfully gets Product, Engineering, and Sales to all adopt a new performance review process without too much friction. People will say you're easy to work with, even on tough topics.
Problem Solving & Ambiguity Management
Your ability to tackle complex, often ill-defined people problems and come up with practical, effective solutions. This isn't about having all the answers, but knowing how to find them.
- When a tricky, unprecedented employee issue comes up, you're the one who can break it down, research options, and propose a sensible path forward. You won't shy away from situations where there's no clear playbook, and you'll be able to guide others through uncertainty with a calm, logical approach.