UK

United Kingdom · Technology and data · Principal/Manager (12-16 years)

Global Security Operations Director

Here is the whole job, in plain words. What it is, what you decide, how you're judged, how people get here and where they go next. Then the part no course gives you: twelve AI tutors who learn your work.

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  • Experience bandPrincipal/Manager (12-16 years)
  • Direct reports10-25 reports
  • Reports toDirector, Global Security Operations
  • UK framework levelUsually someone running a function, or a director

Also advertised as Head of Security Operations · SOC Manager · Director of Cyber Defence · Security Operations Lead

Built on 43,079 real UK job descriptions we analysed · grounded in qualifications employers recognise

Two short quizzes about you

1From this job to a course

The qualifications matched to this job

ATHE Level 7 Extended Diploma in Computing ATHE Ltd · Level 7 · covers 3 of 8 standards
Qualifi Level 5 Extended Diploma in Cyber Security Qualifi Ltd · Level 5 · covers 5 of 8 standards
Qualifi Level 4 Diploma in Cyber Security Qualifi Ltd · Level 4 · covers 4 of 8 standards
SFJ Awards Level 4 Certificate for Protective Security Advisers SFJ Awards · Level 4 · covers 3 of 8 standards
Qualifi Level 5 Extended Diploma in Networking and Cyber Security Qualifi Ltd · Level 5 · covers 2 of 8 standards

Matched from the standards this job is measured against: a suggestion, not an official ruling.

The units you would start with

Cyber Security Operations: Threat Analysis, Testing, and Incident Response ATHE Level 7 Extended Diploma in Computing
Incident Response, Investigations and Forensics Qualifi Level 5 Extended Diploma in Cyber Security
Incident Response and Management SFJ Awards Level 4 Certificate for Protective Security Advisers
Detecting Complex Cyber Threats to Critical National Infrastructure SFJ Awards Level 5 Award in Industrial Cyber Security – Detect, Respond, Recover

The future skills this job leans on

AI Fluency working with AI as a thinking partner
Data Fluency turning numbers into a decision
AI Governance Fluency using AI responsibly
Trust Fluency keeping the digital world safe
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Your Plan Illustration

Built for Global Security Operations Director

4 units that map to this job, from the qualifications that cover it.

  1. Cyber Security Operations: Threat Analysis, Testing, and Incident Response ATHE Ltd · covers 3 of 8 standards Level 7
  2. Incident Response, Investigations and Forensics Qualifi Ltd · covers 5 of 8 standards Level 5
  3. Incident Response and Management SFJ Awards · covers 3 of 8 standards Level 4
  4. Detecting Complex Cyber Threats to Critical National Infrastructure SFJ Awards · covers 1 of 8 standards Level 5
These are the real units behind this job, in the order they rank for it. Nothing here is marked done, because this plan has not been started by anyone yet. Yours would fill in as you go.

2AI and this work

Will AI change your work as a Global Security Operations Director?

Nobody can say exactly how. Here is what this job is being asked for next, and where to start.

The new skills this role is being asked for

  • Security Data Lake Management & Analytics
  • Advanced Behavioural Analytics & AI for Detection
Why each one is rising

The future skills this job leans on

We'll only ever tell you what we can actually back up. No hype, no scare tactics.

What happens when you start

Next, a free account. We build your Global Security Operations Director plan as you set up, starting with a Future Fluency module on using AI in your job. No card.

Your first Future Fluency module is free. After that, your AI tutor is £70 a month.

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3What this role really is

This job runs the day-to-day security operations centre, keeping analysts effective and catching threats before they cause damage.

4What you'd actually use

The tools this job runs on, and how well you'd need to know each one.

Splunk Enterprise Security / Microsoft Sentinel (SIEM) Strategic

Leading platform selection, managing licensing and costs, ensuring data sources align with strategic threat monitoring goals, and overseeing the tuning of correlation rules and dashboards. You'll understand the architecture and how to get the most out of it.

Palo Alto Cortex XSOAR / Splunk SOAR Architect

Defining the overall security automation strategy for the SOC. Approving budget for new integrations, justifying the program's value to executive leadership, and ensuring playbooks are designed for maximum efficiency and impact.

CrowdStrike Falcon / SentinelOne Singularity (EDR/XDR) Strategic

Managing the enterprise-wide EDR/XDR deployment strategy, including agent health, coverage, and policy enforcement. Negotiating contracts and evaluating emerging vendors to ensure we have the best endpoint protection.

Recorded Future / Mandiant Advantage (Threat Intelligence) Strategic

Managing the overall threat intelligence programme, including vendor relationships and budget. Briefing leadership on the strategic threat landscape and its impact on the business, translating intel into actionable defence.

ServiceNow GRC / PagerDuty / Jira Service Management (Incident Management) Strategic

Owning the enterprise-wide incident response plan. Using GRC tools to track incident metrics, manage post-mortem action items, and report on risk posture to the board. You'll ensure our incident management process is robust and effective.

Tableau / Power BI / Diligent Boards (Executive Reporting) Expert

Building and presenting executive-level dashboards that clearly show security posture, KRIs, and incident trends. Preparing and distributing materials for board of directors meetings using tools like Diligent Boards, making sure the message is clear and impactful.

5What you get to decide, and how that grows

Power in a job isn't your title. It's what you're allowed to decide. Here's how it grows as you move up.

The choiceComing in Where you are nowThe step above
Incident Containment Actions Escalate to Senior Analyst/Team Lead for approval. Execute routine containment actions within documented playbooks; escalate novel situations. Lead containment efforts for major incidents, making real-time decisions on system isolation or network segmentation.
Tool/Vendor Selection (under £100K) Research options and provide data to supervisor. Propose specific tools/vendors with a business case. Evaluate technical fit and make recommendations to management.
Budget Allocation (within £500K-£2M P&L) No authority. Provide input on team needs. Recommend budget for specific projects or initiatives.
Team Hiring & Performance Management No authority. Participate in interviews, provide feedback. Lead interviews, provide strong hiring recommendations. Mentor junior staff.

6How you'll be judged

The scoreboard, and what is not on it. The hard targets, how often each is actually looked at, and the quiet signals that never reach a dashboard.

Mean Time to Detect (MTTD)
The average time it takes from a security event occurring to our team identifying it as a legitimate incident.
Target · Reduce average MTTD by 20% year-on-year, aiming for < 30 minutes for critical incidents.

If our current average MTTD is 45 minutes, your target would be to get that down to 36 minutes or less within the next 12 months, with specific focus on P1 incidents.

Mean Time to Respond (MTTR)
The average time from incident detection to full containment and eradication.
Target · Achieve MTTR of < 4 hours for P1 incidents and < 24 hours for P2 incidents.

After a critical phishing campaign is detected, the clock starts. If it takes 5 hours to contain and eradicate across all affected systems, that's a miss against the 4-hour target. You'll need to figure out why and fix it.

False Positive Rate (FPR) Reduction
The percentage of security alerts that turn out to be benign or non-malicious, which wastes analyst time.
Target · Decrease overall FPR by 20% quarter-on-quarter through tuning and automation, aiming for < 5% for critical alerts.

If analysts spend 60% of their time closing alerts that aren't real threats, you'll need to implement changes (like better correlation rules or SOAR playbooks) to reduce that to 48% or less.

Operational Budget Adherence
Managing the security operations budget, including tooling, staffing, and training costs.
Target · Maintain actual spend within +/- 5% of the approved annual budget (typically £500K-£2M for this role's scope).

If your annual budget is £1.5M, you're expected to spend between £1.425M and £1.575M. Going over requires a solid business case and prior approval; underspending might mean we're not investing enough.

SOC Maturity Score Improvement
Advancing our security operations capabilities against an industry-recognised framework.
Target · Improve our SOC maturity from Level 2 to Level 3 on the CMMI scale (or similar) within 2 years.

This means moving from a reactive, process-driven SOC to one that's proactive, optimised, and consistently improving, with clear documentation and repeatable processes across the board.

Team Morale & Retention
A happy, engaged team performs better and stays longer, which is crucial in a high-stress environment like security operations.
  • Regular 1-to-1s showing genuine engagement, positive feedback in anonymous team surveys, a low voluntary attrition rate (below 10% annually), and a visible culture of knowledge sharing and support. People actually want to work in your team.
Process Optimisation & Documentation
Are our incident response playbooks clear, current, and actually followed? Are we learning from every incident?
  • Up-to-date runbooks for all major incident types, evidence of regular reviews and updates post-incident, successful outcomes from tabletop exercises, and a clear audit trail of incident handling. New joiners can pick up a playbook and actually use it.
Stakeholder Confidence & Collaboration
How well do you work with other teams (IT, Engineering, Legal) and how much do they trust your team's judgment?
  • Other departments proactively involve your team in new projects, positive feedback from cross-functional leads on incident handling, smooth coordination during major incidents, and clear, concise executive reporting that's easy to understand.
Strategic Threat Intelligence Integration
How effectively are we using external threat intelligence to proactively improve our defences and detection capabilities?
  • Evidence of new detection rules or playbooks being developed directly from threat intelligence reports, regular briefings to the team on emerging threats, and a demonstrable reduction in successful attacks that were covered by our intel feeds.

7Would you like it

Both sides. What people enjoy, and what grinds them down.

What people enjoy
Protecting the Organisation

You get a genuine kick out of knowing your team's work directly prevents financial loss, reputational damage, or data theft. Seeing a difficult incident contained quickly gives you a real sense of accomplishment.

Successfully leading the response to a sophisticated phishing attack that could have led to a major data breach, and seeing the business continue operations uninterrupted because of your team's quick actions.

Building and Mentoring a High-Performing Team

You enjoy developing your team members, seeing them grow, and building a cohesive unit that can tackle complex challenges together. You're passionate about creating a positive and effective working environment.

Implementing a new training programme that significantly upskills your analysts, or seeing a junior team member you've mentored successfully lead their first major incident response.

Solving Complex, Real-World Problems

The ever-evolving nature of cyber threats means there's always a new puzzle to solve. You thrive on the challenge of outsmarting adversaries and constantly improving defensive capabilities.

Designing and implementing a new detection strategy based on a novel threat actor TTP, or optimising a SOAR playbook to reduce manual effort by 50% for a common incident type.

What frustrates people
  • The constant budget battles for tools that prevent, rather than generate, revenue.
  • Dealing with 'alert fatigue' within the team and the challenge of keeping morale high.
  • The never-ending talent war for skilled security professionals.
  • Legacy systems and technical debt that hinder rapid response.
  • Explaining complex cyber risks to non-technical executive leadership and getting them to act.
  • The feeling of being reactive, even when you're trying to be proactive.
What this role does not give you
  • A predictable, low-stress work environment.
  • Immediate, tangible 'wins' every day; many successes are about preventing negatives.
  • Complete control over all systems and processes you're responsible for securing.
  • A role where you can avoid difficult conversations or challenging senior stakeholders.
  • A quiet life. Expect the unexpected, often at inconvenient times.

8Who you work with

You'll directly influence the company's ability to detect, respond to, and recover from cyber threats, protecting our revenue, reputation, and customer trust. Your decisions on operational efficiency, tool selection, and team readiness have a direct impact on our overall risk posture and our ability to operate securely. Essentially, you're safeguarding the entire business from digital harm.

Inside the business
  • Head of Infrastructure & IT Operations
  • Product Engineering Leads
  • Legal & Compliance Teams
  • Internal Audit
  • Privacy Officer
  • C-Suite (especially CTO/CISO for major incidents)
Outside the business
  • External Incident Response Firms
  • Cyber Insurance Providers
  • Security Vendors (Splunk, CrowdStrike, etc.)
  • Law Enforcement (in breach scenarios)
  • Industry Peer Groups

9What you need before you start

Not a wish list. The things you would be expected to already have.

  • At least 12 years of experience in cyber security, with a minimum of 5 years in a leadership or management role within a Security Operations Centre (SOC) or incident response team.
  • Demonstrable experience in managing a team of 10+ security professionals, including hiring, performance management, and career development.
  • Proven track record of leading major security incidents from detection through post-mortem, making critical decisions under pressure.
  • Extensive practical experience with SIEM platforms (Splunk ES or Microsoft Sentinel), EDR/XDR solutions (CrowdStrike or SentinelOne), and SOAR platforms (Cortex XSOAR or Splunk SOAR). You've not just used them, you've shaped their use.
  • Strong understanding of modern threat actor Tactics, Techniques, and Procedures (TTPs) and how to defend against them, using frameworks like MITRE ATT&CK.
  • Experience managing operational budgets (ideally £500K+) and negotiating with security vendors.
  • Excellent communication skills, both written and verbal, with the ability to present complex technical information to non-technical audiences, including executive leadership.

10What to practise next

Where the job is going, and what to do about it starting this week.

Cloud-Native Security Operations

As more of our infrastructure moves to the cloud, security operations must adapt. This means understanding cloud-specific logging, monitoring, and incident response paradigms that differ significantly from on-premise environments.

Cloud Security Posture Management (CSPM) · Cloud Workload Protection Platforms (CWPP) · Cloud Identity and Access Management (IAM) · Serverless Security

  • This week: Review our current cloud architecture and identify the top 3 cloud services used.
  • This month: Complete an online course on cloud security fundamentals (e.g., AWS Security Speciality, Azure Security Engineer Associate).
  • Month 2: Work with your cloud engineering team to understand their logging and monitoring capabilities and identify gaps from a security operations perspective.
  • Month 3-6: Develop a plan to integrate cloud-native security logs into your SIEM and improve cloud incident response playbooks.

Quick win: Start by familiarising yourself with the shared responsibility model in the cloud. It's fundamental and impacts everything.

Security Orchestration, Automation, and Response (SOAR) Architecture & Optimisation

SOAR platforms are becoming the backbone of efficient SOCs, but simply having one isn't enough. You'll need to understand how to architect, optimise, and measure the ROI of your automation efforts to truly scale your operations.

Playbook Design Principles · API Integration & Management · Automation ROI Measurement · Human-in-the-Loop Automation

  • This month: Deep dive into your existing SOAR platform's capabilities and limitations. Identify the top 3 most time-consuming manual tasks.
  • Next quarter: Work with your SOAR engineers (or a vendor) to design and implement a new, highly automated playbook for one of those tasks.
  • Month 6: Develop a framework for measuring the ROI of your SOAR playbooks and present it to leadership.
  • Month 9-12: Create a multi-year roadmap for SOAR expansion, identifying new automation opportunities and potential integrations.

Quick win: Identify one simple, repetitive task your analysts do daily (e.g., IP reputation lookup) and work with your SOAR team to automate it. Even small wins build momentum.

11Staying current once you are in

What people here do to keep up
  • Regularly attending industry conferences (e.g., Black Hat, RSA, SANS Summits) to stay abreast of emerging threats and technologies.
  • Participating in local or national CISO/Security Operations forums and peer groups to share knowledge and best practices.
  • Engaging in continuous learning through online courses, certifications, and hands-on labs to keep technical skills sharp.
  • Contributing to the security community through blogging, speaking, or open-source projects (if time permits).
  • Mentoring junior security professionals to give back to the community and develop your own leadership skills.

12The rising capability

The rising capability

Zavmo analysis

What's rising in its place

This is where the work is heading, and the higher pay with it. Get fluent here and the shift stops being a threat and starts being your edge.

Security Data Lake Management & Analytics

Traditional SIEMs are struggling with the sheer volume and diversity of security data. Moving to a dedicated security data lake (using platforms like Databricks or Snowflake) allows for more flexible, scalable, and cost-effective analysis, enabling advanced analytics and machine learning for detection.

  • Data Ingestion & Normalisation
  • Schema-on-Read vs. Schema-on-Write
  • Cost Optimisation for Cloud Data Lakes
  • Data Governance & Access Control

Advanced Behavioural Analytics & AI for Detection

Signature-based detection is increasingly insufficient against sophisticated, 'living-off-the-land' attacks. AI and machine learning, particularly User and Entity Behaviour Analytics (UEBA), are becoming essential for spotting subtle anomalies that indicate compromise.

  • Baseline Profiling
  • Anomaly Detection Algorithms
  • Explainable AI (XAI) in Security
  • Adversarial AI & Evasion Techniques

13What you’ll use

What you’ll use

Skills this role draws on

Technical

  • Incident Response Frameworks (NIST 800-61, SANS PICERL)
  • MITRE ATT&CK Framework Application
  • Threat Hunting Methodologies
  • Cyber Kill Chain Application
  • Security Metrics & KRI/KPI Development
  • Purple Teaming & Adversary Emulation

14The pathway

The pathway

How you actually get there, here

How you become one varies far more by country than what one does. This is the UK route. Most people take one of these ways in; the right one depends on where you're starting from.

  1. 1

    From Senior Security Analyst / Incident Responder (L3)

    5-8 years to L3, then 4-7 years to L5

    Skills to master

    • Moving from purely technical execution to leading major incidents, mentoring juniors, and starting to manage small projects or workstreams. You'll need to prove you can lead under pressure and translate technical issues into actionable plans.

    You're ready to move on when

    • Successfully led multiple major incidents from start to finish.
    • Consistently acted as a technical escalation point for junior analysts.
    • Designed and implemented new detection rules or SOAR playbooks.
    • Demonstrated strong communication skills with non-technical stakeholders.
  2. 2

    From SOC Team Lead (L4)

    8-12 years to L4, then 3-5 years to L5

    Skills to master

    • This is a very common path. You'll have already managed a shift or a small team, so the focus here is on scaling that leadership, taking on budget responsibilities, and defining strategic direction for a larger part of the SOC. You're moving from managing a segment to managing the whole operation.

    You're ready to move on when

    • Effectively managed a team of 3-8 analysts, including performance and scheduling.
    • Contributed significantly to the design and refinement of detection rules and SOAR playbooks.
    • Successfully managed small projects (e.g., new tool integration) end-to-end.
    • Presented operational metrics and insights to senior management.
  3. 3

    From Security Consultant (with Ops focus)

    Varies, typically 10-15 years total experience

    Skills to master

    • If you're coming from consulting, you'll have a broad view of security programmes. You'll need to demonstrate deep operational experience, not just advisory. This means showing you can build and run a SOC, manage people directly, and own the day-to-day grind, not just provide recommendations.

    You're ready to move on when

    • Led security operations engagements for multiple clients.
    • Designed and implemented SOC processes or technologies.
    • Managed project teams, even if not direct reports.
    • Strong understanding of various industry best practices and frameworks.

15Where this role leads

The long view: This work can lead to a Chief Information Security Officer role, a head of cyber resilience role, or a move into security product management.

The ten Future Fluencies

Zavmo analysis

The credential is what you can do today. These are what keep you valuable.

A qualification proves you can do the job as it's defined today. These ten are what decide whether you're still the obvious person for it in five years. They're the capabilities employers are now writing into senior roles faster than people are learning them. Zavmo weaves them through whatever you study, so you come out with both: the credential and the fluency.

The highlighted ones are the Fluencies your role leans on hardest, from how Global Security Operations Director is actually changing.

Where it leads

Roles this leads to

How you would learn this

One to one, on the work you already do

A tutor sets the task against your own job and marks the reasoning, at your pace. There is no cohort to fall behind.

A lesson from Cyber Security Operations: Threat Analysis, Testing, and Incident Response, worked against Global Security Operations Director.

Cyber Security Operations: Threat Analysis, Testing, and Incident Response Level 7

Applied to your work in Global Security Operations Director

This unit aims to enable learners to design and conduct security testing strategies to evaluate the resilience of systems, middleware, and applications against cyber threats. Learners will also develop security architectures using secure coding practices and threat modelling techniques.

How the thinking builds
  1. 1 Remember
  2. 2 Understand
  3. 3 Apply
  4. 4 Analyse
  5. 5 Evaluate
  6. 6 Create
An illustration of a Zavmo lesson, built from this role’s own route. The unit, its objective and every criterion above are the awarding body’s own words, not an example.

It is £70 a month, billed monthly. Your free first module is Future Fluency, and you can cancel any time.

Start my Global Security Operations Director plan, free
See Your Progress Grow Illustration
Global Security Operations Director
  • Incident Response Frameworks (NIST 800-61, SANS PICERL)
  • MITRE ATT&CK Framework Application
  • Threat Hunting Methodologies
  • Cyber Kill Chain Application
  • Security Metrics & KRI/KPI Development
  • Purple Teaming & Adversary Emulation
This is your Mind Palace on learn.zavmo.ai. Every skill above comes from this role's own record, not an example borrowed from another job. A node lights up when you evidence it, and what you build stays yours between jobs. That is the part a course cannot do.

16The detail, folded away

Everything else the record holds

The career branches in full, how AI is already showing up in the day-to-day, and the questions people ask about this job. Here when you want them, out of the way while you decide.

Where it leads next, rung by rung

Where it leads

The career path, and where it branches

Global Security Operations Director is a start, not a ceiling. Each step below asks for new skills and hands back more autonomy.

  1. Director, Global Security Operations (L6)

    3-5 years in this L5 role

    This is the natural next step. You'll move from managing the day-to-day operations to owning the multi-year security operations strategy, technology roadmap, and overall budget. You'll interface much more with business unit leaders and present regularly to executives, shaping the strategic direction of cyber defence.

    • Security Programme Management Overseeing multiple security initiatives and projects across the organisation.
    • Advanced Vendor Strategy Developing long-term vendor partnerships and managing complex contracts.
    • Regulatory Foresight Anticipating future regulatory changes and their impact on security operations.
    • M&A Security Integration Leading the security integration aspects during mergers and acquisitions.
Working with AI on the job

Working with AI

Where AI is starting to help

Let's be real, running a modern SOC is a relentless grind. You're constantly battling alert fatigue, budget constraints, and a talent shortage. But what if you could give your team back hours every week, improve detection, and free up your best analysts for proactive threat hunting? That's where AI comes in. We're not talking about replacing your team, but equipping them with superpowers.

As the Global Security Operations Director, you're always looking for ways to optimise. Our AI Productivity Hub isn't just about cool tech; it's about tangible gains for your SOC. Imagine your team spending less time on the mundane and more time on high-impact work. Here's a glimpse of how AI can transform your day-to-day operations and give you a real edge.

AI-Powered Alert Triage

Use advanced AI models (like those in Microsoft Sentinel's Fusion) to automatically correlate and cluster thousands of low-fidelity alerts into a handful of high-confidence incidents. This means your analysts aren't wasting hours manually connecting dots; the AI does the heavy lifting, letting them focus on actual threats. It's like having an army of tireless Tier-0 analysts.

Accelerated Threat Hunting

Leverage AI-driven User and Entity Behaviour Analytics (UEBA) to surface truly anomalous activity that traditional signature-based detections would completely miss. This turns what used to be a multi-hour, manual hunt through mountains of logs into a focused, 30-minute investigation of a high-quality lead. Your hunters become surgical, not just sifting through noise.

Rapid Threat Intel Summarisation

Imagine a secure GenAI instance that ingests daily CVE disclosures, threat actor reports, and all the security news, then spits out a prioritised, 5-bullet summary of what's most relevant to our specific tech stack. This saves your threat intelligence lead hours every day, ensuring your team is always ahead of the curve without drowning in data.

Automated Incident Reporting

Use AI to draft the initial incident report for you. It pulls key data—timestamps, affected systems, actions taken—directly from your SIEM and case management tools. This creates a consistent, factual first draft that you can then quickly refine for executive audiences, saving you precious time during and after a major incident. No more staring at a blank page when you're exhausted.

Common questions

Common questions

How do you become a Global Security Operations Director?

Common routes in include From Senior Security Analyst / Incident Responder (5-8 years to L3, then 4-7 years to L5), From SOC Team Lead (8-12 years to L4, then 3-5 years to L5) and From Security Consultant (with Ops focus) (Varies, typically 10-15 years total experience). Times vary with prior experience.

Where can a Global Security Operations Director progress to?

This role can lead on to Director, Global Security Operations (3-5 years in this L5 role), depending on the skills you build.

What new skills matter most for a Global Security Operations Director?

Increasingly, Security Data Lake Management & Analytics and Advanced Behavioural Analytics & AI for Detection. These are the skills our record of this role lists as growing.

Free tools

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17Where to go from here

Other roles at Level 6

Same depth of qualification, different job. Useful if the work appeals but this particular role does not.

 More jobs in technology and data

Stay in the field you know and move sideways rather than up.
If you leave this industry

The skills involved apply across most sectors that hold significant digital assets, including financial services, technology, e-commerce and healthcare.

This role profile is © 2026 Growth Engineering Technologies Ltd. Built from UK occupational standards and regulated qualification data, and written for Zavmo.

You're not behind. You're right on time. The shift is only just beginning. Your role won't look the same in two years. Be the one who leads the change, not the one it happens to. Start my Global Security Operations Director plan, free What happens next: a free account, then we build your plan as you set up. No card. Build your plan, see your roadmap and meet the twelve tutors matched to you. All free. When you're ready to start learning, it's £70 a month, billed monthly. Cancel any time and billing stops.