UK

United Kingdom · Finance roles · Mid-Level (2-5 years)

Head of Claims

Here is the whole job, in plain words. What it is, a real day, what you decide, how you're judged, how people get here and where they go next. Then the part no course gives you: twelve AI tutors who learn your work.

  • Experience bandMid-Level (2-5 years)
  • Direct reportsNo direct reports
  • Reports toSenior Claims Specialist or Claims Team Lead
  • UK framework levelUsually a coordinator, or early in a professional job

Also advertised as Claims Adjuster · Mid-Level Claims Handler · Claims Specialist (Individual Contributor)

Built on an analysis of 43,079 real UK job descriptions · grounded in qualifications employers recognise

Start with a free Future Fluency check, tuned to Head of Claims

Ten quick questions, one per Future Fluency, asked against this role rather than a generic one. About five minutes, and no card.

Start the check, free

1What this role really is

This isn't a team leadership role, despite the title. Here, 'Head of Claims' means you're the primary person responsible for your own portfolio of claims, from start to finish. You'll be the one talking to customers, investigating incidents, and making decisions on payouts up to a certain limit. It's a hands-on job where you own your caseload and get things done.

2What you'd actually use

The tools this job runs on, and how well you'd need to know each one.

Guidewire ClaimCenter (or similar Core Claims Platform)Intermediate

This is your main workstation. You'll be doing everything from logging new claims (FNOL), managing your diary, processing payments, attaching documents, and updating claim notes. You'll be in here all day, every day.

Power BI / Tableau (Data Visualization)Basic

You'll be viewing and interpreting pre-built dashboards to keep an eye on your own caseload – things like how many open files you have, your average cycle times, and your payment accuracy. You won't be building dashboards yet, but you'll use them to manage your work.

MS Teams / Slack (Collaboration Suite)Intermediate

Daily communication with your team, manager, and other departments. You'll use it for quick queries, sharing updates, and participating in team meetings. It's how we stay connected.

Confluence (Knowledge Management)Intermediate

Accessing and understanding our standard operating procedures (SOPs), policy guidelines, and claims best practices. You'll use it as a reference library for how we do things.

Microsoft Office Suite (Word, Excel, Outlook)Intermediate

Drafting letters, managing emails, and occasionally using basic spreadsheets for tracking. You'll need to be comfortable with the essentials.

3What you get to decide, and how that grows

Power in a job isn't your title. It's what you're allowed to decide. Here's how it grows as you move up.

The choiceComing inWhere you are nowThe step above
Claim Liability DeterminationPropose to supervisor for review and approval.Independently determine for claims within financial authority; consult Team Lead for complex or litigated cases.Lead complex liability determinations, provide technical guidance to team, approve high-value decisions.
Settlement AuthorityNone. All settlement offers require supervisor approval.Up to £25,000 indemnity (and higher for LAE) independently; escalate for amounts above this threshold or for novel situations.Up to £100,000 indemnity; approve litigation budgets up to £25,000; make recommendations for higher amounts to Claims Manager.
Reserve Setting & AdjustmentPropose initial reserve; all adjustments require supervisor approval.Set initial reserves and make adjustments within established guidelines; consult Team Lead for significant increases or complex IBNR considerations.Oversee team's reserving practices; approve significant reserve changes; contribute to departmental IBNR calculations.
Vendor Selection (e.g., Loss Adjusters)Select from pre-approved list under supervisor guidance.Select from pre-approved list; recommend new vendors for review based on performance.Manage vendor relationships, negotiate rates, approve new vendors for departmental use.

4How you'll be judged

The scoreboard, honestly: the hard targets, how often each one is actually looked at, and the quiet human signals that never make it onto a dashboard.

Average Claim Lifecycle
The average time it takes for you to close a standard, non-complex claim from the First Notice of Loss (FNOL) to final settlement.
Target · < 30 days for standard claims

If you've got 20 standard claims, and 18 are closed within 28 days, while 2 take 35 days, we'll look at that average. The goal is to get customers sorted quickly.

File Closure Rate
The number of claims you successfully close each week, demonstrating your ability to manage your caseload effectively.
Target · > 15 files per week (for standard claims)

Closing 17 files in a week shows you're on top of things. This isn't about rushing, but about consistent progress.

Indemnity Accuracy
How close your initial payment estimates are to the actual final payout on claims, indicating your judgment and investigation skills.
Target · < 2% variance on payments vs. estimates

If you estimated a £10,000 payout and it ended up being £10,150, that's a 1.5% variance – pretty good. We want to avoid big surprises.

Customer Satisfaction (CSAT)
Feedback from customers on their experience with you during the claims process, usually gathered via a short survey.
Target · > 4.5/5 average score

If 9 out of 10 customers give you a 5-star rating, you're clearly making a positive impact. Happy customers are key.

Reserve Adequacy (Individual Files)
Ensuring the financial reserves you set aside for individual claims are appropriate and reflect the likely ultimate cost.
Target · Overall reserves within +/- 5% of ultimate payout for your caseload

If your caseload's total reserves were £500,000 and the claims ultimately paid out £510,000, that's a 2% variance, which is spot on. We don't want to over-reserve or under-reserve.

Quality of Investigation & Documentation
How thoroughly you investigate claims, gather evidence, and document your decision-making process in the claims system.
  • Your claim files are clear, concise, and contain all necessary evidence. You've asked the right questions, followed up diligently, and your rationale for decisions (e.g., liability, quantum) is easily understood by an auditor or reviewer. No missing documents or unexplained gaps.
Proactive Communication
Keeping customers and relevant internal teams updated on claim progress without them having to chase you.
  • Customers regularly comment positively on your communication. Internal teams (like Underwriting) say you keep them in the loop. You're sending updates before they're expected, not just after a query comes in. No 'chasing' required from your manager.
Adherence to Regulatory Guidelines
Consistently following all industry regulations and internal compliance procedures for claims handling.
  • No compliance breaches or audit findings related to your claims. You're always up-to-date on any changes in rules and apply them correctly. Your files would pass a spot-check from the regulator.
Problem-Solving & Judgment
Your ability to assess complex situations, identify potential issues, and propose sensible solutions within your authority.
  • When you hit a snag, you don't just escalate
  • you come with a suggestion. You can explain the 'why' behind your decisions, even when they're not straightforward. You show good judgment on borderline claims, knowing when to push back and when to settle.

5Would you like it

The honest version. What people enjoy, and what grinds them down.

What people enjoy
Helping People

You'll be directly assisting customers who've experienced a loss, guiding them through what can be a stressful process. This shows up in every phone call and email, knowing you're making a tangible difference.

Successfully settling a claim for a family whose home was damaged, getting them back on their feet quickly and with minimal fuss.

Problem Solving

Every claim is a puzzle. You'll investigate, gather facts, interpret policy, and figure out the best way forward. It's about piecing together information to reach a fair outcome.

Unravelling a complex liability claim involving multiple parties to determine who's responsible and how much should be paid.

Autonomy & Ownership

You'll have your own caseload and a good amount of freedom to manage it as you see fit, within your authority limits. You get to own your work from start to finish.

Managing your diary, prioritising your claims, and making decisions on settlements without needing constant oversight.

What frustrates people
  • Dealing with customers who don't understand their policy or have unrealistic expectations.
  • Chasing external parties (repairers, solicitors) for information or action.
  • The constant pressure to balance customer satisfaction with controlling costs.
  • Navigating legacy systems that aren't always intuitive or fast.
  • The emotional toll of dealing with people's misfortunes day in, day out.
What this role does not give you
  • A quiet, predictable routine with no surprises.
  • The opportunity to avoid difficult conversations or decisions.
  • A role where you're solely focused on big-picture strategy (that comes later).
  • A job where you never have to say 'no' to a customer.

6Who you work with

Your day-to-day decisions directly affect our customers' experience and our bottom line. Every claim you handle impacts our reputation, our financial performance, and our ability to meet our promises. You're essentially the company's promise keeper, which is a pretty big deal. Getting it right means happy customers and a healthy balance sheet; getting it wrong can mean the opposite.

Inside the business
  • Underwriting Team (to understand policy intent and provide feedback on risks)
  • Finance Department (for reserve setting, payment processing, and budget adherence)
  • Legal Counsel (for advice on complex or litigated claims)
  • Customer Service Team (for handovers and customer feedback)
Outside the business
  • Customers (our policyholders who've made a claim)
  • Loss Adjusters and Investigators (who help gather facts)
  • Solicitors and Barristers (for litigated claims)
  • Repairers and Suppliers (who fix the damage or provide services)
  • Regulatory Bodies (when specific claim handling is reviewed)

7What you need before you start

Not a wish list. The things you would be expected to already have.

  • At least 2-3 years of experience in a claims handling role, ideally with exposure to moderate complexity claims.
  • Proven ability to manage your own caseload and work independently.
  • Experience in negotiating settlements and communicating with customers and third parties.
  • A solid understanding of insurance policy interpretation and claims processes.
  • Demonstrable experience using a core claims management system (e.g., Guidewire, Duck Creek) for daily tasks.
  • Strong written and verbal communication skills in English.

8What to practise next

Where the job is going, and what to do about it starting this week.

Data Storytelling for Claims

Essential for future readiness in this role.

Identifying key trends and outliers in claims data · Structuring a narrative around data points · Using visualisations effectively to support your s · Tailoring data insights to different audiences (e. · Connecting data to operational improvements and bu

  • This week: When reviewing your personal claims dashboard, try to articulate 2-3 key insights and what they mean for your work.
  • This month: Ask your manager if you can shadow a more senior colleague who presents claims data to other departments.
  • Month 2: Take an online course on data storytelling or business presentation skills.
  • Month 3: Prepare a short presentation on a trend you've noticed in your caseload, explaining its impact and potential solutions.

Quick win: Next time you discuss a claim with your manager, don't just state the facts; try to explain what you *think* is happening and why, using any numbers you have.

AI Prompt Engineering for Claims Tasks

Essential for future readiness in this role.

Crafting clear and specific prompts for LLMs · Understanding context windows and token limits for · Validating AI-generated summaries and drafts for a · Using AI for initial policy interpretation or lega · Ethical considerations for using AI in sensitive c

  • This week: Experiment with ChatGPT or Claude to summarise a complex policy document or draft a routine customer email (don't send it yet!).
  • This month: Learn about prompt chaining – how to break down complex tasks into smaller AI prompts.
  • Month 2: Explore how to use AI to generate initial liability assessments for simple claims, then compare with your own judgment.
  • Month 3: Share your AI productivity tips and challenges with your team, fostering a learning environment.

Quick win: Today, use an LLM to draft a tricky email or summarise internal meeting notes. It's a low-risk way to start learning.

9Staying current once you are in

What people here do to keep up
  • Enrolling in CII qualifications (Cert CII, Dip CII) – we'll support you with study leave and potentially cover exam costs.
  • Attending industry webinars and seminars on claims trends, regulatory updates, and fraud prevention.
  • Participating in internal claims training programmes and knowledge-sharing sessions.
  • Mentoring new claims associates to solidify your own understanding and develop leadership skills.
  • Taking online courses in negotiation, advanced communication, or specific legal aspects relevant to claims.

10How the AI economy is changing work like this

Before we ask anything of you, here's what we can already say about AI and work of this kind:

The new skill this role is being asked for: Digital Empathy & Virtual Communication

Essential for future readiness in this role.

We'll only ever tell you what we can actually back up. No hype, no scare tactics.

Your PlanIllustration

Built for Head of Claims

3 units that map to this job, from the qualifications that cover it.

  1. Settling complex insurance claimsPearson EDI · covers 7 of 10 standardsLevel 3
  2. Negotiating and settling complex insurance claimsCity & Guilds Limited · covers 2 of 10 standardsLevel 4
  3. Claims HandlingPearson Education Ltd · covers 1 of 10 standardsLevel 3
These are the real units behind this job, in the order they rank for it. Nothing here is marked done, because this plan has not been started by anyone yet. Yours would fill in as you go.

The rising capability

Zavmo analysis

What's rising in its place

This is where the work is heading, and the higher pay with it. Get fluent here and the shift stops being a threat and starts being your edge.

Digital Empathy & Virtual Communication

Essential for future readiness in this role.

  • Tone and clarity in written digital communication
  • Effective use of video conferencing for sensitive
  • Managing customer expectations in a digital-first
  • Understanding digital body language and cues
  • Balancing automation with human touchpoints

What you’ll use

Skills this role draws on

Technical

  • Loss Reserving & IBNR Analysis (Basic)
  • Litigation & Dispute Resolution Management (Intermediate)
  • Subrogation & Salvage Optimisation (Intermediate)
  • Fraud Analytics & Investigation (Intermediate)
  • Catastrophe (CAT) Event Response (Basic)

The pathway

How you actually get there, here

How you become one varies far more by country than what one does. This is the UK route. Most people take one of these ways in; the right one depends on where you're starting from.

  1. 1

    Claims Associate (L1) to Head of Claims (L2)

    2-3 years

    Skills to master

    • Efficient caseload management, accurate policy interpretation, basic negotiation, strong customer communication, meticulous documentation.

    You're ready to move on when

    • Consistently exceeds targets for claim cycle times and closure rates.
    • Successfully handles claims of increasing complexity with minimal supervision.
    • Receives excellent customer feedback.
    • Proactively identifies and escalates complex issues appropriately.
  2. 2

    Claims Handler from another insurer

    Direct entry with 2-5 years experience

    Skills to master

    • Adaptation to Zavmo's specific policies and systems, understanding of our risk appetite, building internal stakeholder relationships.

    You're ready to move on when

    • Quickly grasps Zavmo's claims philosophy and procedures.
    • Demonstrates strong independent decision-making from day one.
    • Successfully integrates into the team and contributes to knowledge sharing.
  3. 3

    Legal Assistant / Paralegal (with insurance exposure)

    3-4 years (with additional claims training)

    Skills to master

    • Direct customer communication, claims system proficiency, financial reserving principles, understanding of insurance-specific regulations.

    You're ready to move on when

    • Demonstrates strong analytical and legal interpretation skills.
    • Successfully completes internal claims handling training modules.
    • Shows aptitude for empathetic customer interaction.

11Where this role leads

The long view:Your journey here starts with mastering your own caseload, but the possibilities are vast. We're here to help you chart a course that aligns with your ambitions, whether that's becoming a deep technical expert, a people leader, or even a future C-suite executive.

Pay & demand

Pay and demand for this role will appear here, each figure traced to a named authoritative source (e.g. the ONS Annual Survey of Hours and Earnings, under the Open Government Licence). We don’t show numbers we can’t attribute.

The ten Future Fluencies

Zavmo analysis

The credential is what you can do today. These are what keep you valuable.

A qualification proves you can do the job as it's defined today. These ten are what decide whether you're still the obvious person for it in five years. They're the capabilities employers are now writing into senior roles faster than people are learning them. Zavmo weaves them through whatever you study, so you come out with both: the credential and the fluency.

The highlighted ones are the Fluencies your role leans on hardest, from how Head of Claims is actually changing. In about two minutes, the free confidence check asks where you stand on each of the ten. That's the whole check, and it's what makes the plan yours rather than generic.

Where it leads

Roles this leads to

Also named as a next step, with no page in the catalogue yet:

  • Claims Team Lead / Supervisor (L4)

12The team that's yours

No two people are taught the same way. This is one-to-one, not one-to-many.

Zavmo is a hyper-personalised AI learning platform. Twelve virtual tutors, each with a different way of teaching, and one orchestration agent that picks the right one for the moment. So every single lesson is shaped around you, your role, and the way you learn. Not a course everyone sits through. A conversation built for you, and no one else.

…and nine more, matched to you after your first chat. Meet all twelve

Start free and meet yours

13What it feels like

A conversation, not a course

Because your tutor knows your role, your projects and your last session, learning sounds like this. And it's different for every single person:

Settling complex insurance claimsLevel 3

Applied to your work in Head of Claims

This unit aims to provide learners with an understanding of the insurance industry, general insurance policies and complex claim settlement, enabling them to obtain and provide information to support claim settlements appropriately.

How the thinking builds
  1. Remember
  2. Understand
  3. Apply
  4. Analyse
  5. Evaluate
  6. Create
An illustration of a Zavmo lesson, built from this role’s own route. The unit, its objective and every criterion above are the awarding body’s own words, not an example.

One to one, not one to many

No two people run this the same way

A course is written once and handed to everyone. This is assembled around you, and keeps changing as it learns you. Five things it reads, and what each one changes.

  1. Your actual work Every lesson is taught against a live piece of your own work, not a worked example from a textbook.
  2. What you already know The first conversation finds your starting point, so you skip what you can already do and spend the time on what you cannot.
  3. The conditions you learn under Not a learning-styles quiz. The evidence does not support those. The dimensions the research does back, read once and used to shape the plan.
  4. How far you got last time It picks up mid-thought. The tutor knows what you said, what you struggled with, and what it asked you to try.
  5. Which tutor suits the moment Twelve of them, each for a different kind of thinking. The one who walks you through a first idea is not the one who stress-tests it.

See how you learn, free. Eight questions, no sign-up. A directional taster; the diagnostic inside Zavmo goes deeper and keeps adapting.

DemonstrateIllustration

Evidenced on your work in Head of Claims

You do not finish by watching something. You finish by showing it on the work you already do, against the measures this job is judged on.

  • Average Claim LifecycleThe average time it takes for you to close a standard, non-complex claim from the First Notice of Loss (FNOL) to final settlement.If you've got 20 standard claims, and 18 are closed within 28 days, while 2 take 35 days, we'll look at that average. The goal is to get customers sorted quickly.< 30 days for standard claims
  • File Closure RateThe number of claims you successfully close each week, demonstrating your ability to manage your caseload effectively.Closing 17 files in a week shows you're on top of things. This isn't about rushing, but about consistent progress.> 15 files per week (for standard claims)
  • Indemnity AccuracyHow close your initial payment estimates are to the actual final payout on claims, indicating your judgment and investigation skills.If you estimated a £10,000 payout and it ended up being £10,150, that's a 1.5% variance – pretty good. We want to avoid big surprises.< 2% variance on payments vs. estimates
  • Customer Satisfaction (CSAT)Feedback from customers on their experience with you during the claims process, usually gathered via a short survey.If 9 out of 10 customers give you a 5-star rating, you're clearly making a positive impact. Happy customers are key.> 4.5/5 average score

and 1 more in the full scoreboard below.

These are this job's own measures, with its own targets. Nothing is marked evidenced, because nobody has started this yet. Yours would fill in from the work you bring.

Your passport

This isn't a certificate you file away. It's a passport to the life you're designing.

Every credit you earn and every fluency you build adds up: evidence where it counts, carried with you. Zavmo keeps the map: where you are, where you're heading, and the next step, at your pace, around your life. From Head of Claims to Senior Claims Specialist (L3), and whatever you decide comes after.

Level 3 · in progressAI Fluency→ Senior Claims Specialist (L3)→ your design
Where this takes you

Your journey here starts with mastering your own caseload, but the possibilities are vast. We're here to help you chart a course that aligns with your ambitions, whether that's becoming a deep technical expert, a people leader, or even a future C-suite executive.

See Your Progress GrowIllustration
Head of Claims
  • Loss Reserving & IBNR Analysis (Basic)
  • Litigation & Dispute Resolution Management (Intermediate)
  • Subrogation & Salvage Optimisation (Intermediate)
  • Fraud Analytics & Investigation (Intermediate)
  • Catastrophe (CAT) Event Response (Basic)
This is your Mind Palace on learn.zavmo.ai. Every skill above comes from this role's own record, not an example borrowed from another job. A node lights up when you evidence it, and what you build stays yours between jobs. That is the part a course cannot do.

14The detail, folded away

Everything else the record holds

The career branches in full, how AI is already showing up in the day-to-day, and the questions people ask about this job. Here when you want them, out of the way while you decide.

Where it leads next, rung by rung

Where it leads

The career path, and where it branches

Head of Claims is a start, not a ceiling. Each step below asks for new skills and hands back more autonomy.

  1. Senior Claims Specialist (L3)

    3-5 years from L2

    You'll move from managing your own moderate claims to handling the most complex, high-value, or litigated files. You'll also start mentoring junior colleagues and providing technical guidance.

    • Expert-level policy interpretation for ambiguous scenarios.
    • Deep understanding of legal precedents and their impact on claims.
    • Advanced fraud detection techniques and investigation coordination.
    • Contributing to departmental training material development.

  2. Claims Team Lead / Supervisor (L4)

    5-7 years from L2

    This is a move into people management. You'll lead a small team of 5-10 claims adjusters, overseeing their performance, quality, and development, while still handling some of the trickier claims yourself.

    • Quality assurance (QA) auditing for claims files.
    • Team-level leakage analysis and control.
    • Resource planning and allocation for a team.
    • Interviewing and onboarding new claims staff.
Working with AI on the job

Working with AI

Where AI is starting to help

Let's be real, claims handling involves a lot of repetitive tasks and sifting through mountains of information. But what if you could offload some of that grunt work to AI? Imagine more time for strategic thinking, complex negotiations, and genuinely helping customers.

At Zavmo, we're not just talking about AI; we're building it into our claims processes. We want you to be an expert claims handler, not an expert data entry clerk. Our AI tools are designed to take the tedious bits off your plate, giving you back precious hours every week. This isn't about replacing you; it's about making you more effective.

FNOL Triage & Assignment Automation

Our AI reads new claim reports (First Notice of Loss) as they come in, pulls out the key details, figures out the claim type and likely severity, and then automatically assigns it to the right person or team. It's like having an incredibly fast, always-on assistant sorting your inbox.

Real-Time Fraud & Anomaly Detection

This tool constantly scans incoming claim data against historical patterns and other sources to flag anything suspicious in real-time. It goes way beyond simple rules, helping you spot potential fraud or unusual patterns you might otherwise miss. Think of it as your super-sleuth sidekick.

Litigation & Medical Summary Generation

Got a complex liability claim with hundreds of pages of legal documents or medical records? Our secure Large Language Model (LLM) can digest all that information and spit out a concise, accurate summary of the key facts, timelines, and arguments. No more endless reading just to get the gist.

AI-Assisted Customer Communication

For those routine acknowledgements, status updates, or requests for more information, AI can draft the initial message for you. You just review, personalise it a bit, and hit send. It ensures consistent messaging and frees you up for those more sensitive or complex phone calls and negotiations.

Common questions

Common questions

How do you become a Head of Claims?

Common routes in include Claims Associate (L1) to Head of Claims (L2) (2-3 years), Claims Handler from another insurer (Direct entry with 2-5 years experience) and Legal Assistant / Paralegal (with insurance exposure) (3-4 years (with additional claims training)). Times vary with prior experience.

Where can a Head of Claims progress to?

This role can lead on to Senior Claims Specialist (L3) (3-5 years from L2) and Claims Team Lead / Supervisor (L4) (5-7 years from L2), depending on the skills you build.

What level is a Head of Claims in the UK?

This role aligns to RQF Level 3 on the UK framework, a guide to the depth of qualification it maps to, not a hard entry bar.

What new skills matter most for a Head of Claims?

Increasingly, Digital Empathy & Virtual Communication. These are the areas where the higher-paid, future-proof work is heading.

The honest bit

You’ve started things before

Most of them were built for a room full of people who aren’t you. A cohort moves on whether or not your week allowed it, and by the third week the thing you’re behind on becomes the reason you stop opening it.

There’s no cohort here, and no timetable to fall behind. Before anything starts, Zavmo asks when you’re sharpest and how long you can realistically sit down for, then builds the sessions around those answers. A bad fortnight changes your pace. It doesn’t put you behind.

And you only pay once you start learning. Searching and planning are free, and you can cancel any time — so the cost of finding out is an afternoon, not a year.

What it costs

Less than one coaching session. Every month.

A single career-coaching hour costs more than a month of this, and it ends when the hour does. Zavmo doesn't. It's £70 a month, about £2.30 a day, for a companion that knows Head of Claims, works on the job you actually do, and keeps going at your pace rather than a timetable's.

  • Searching and planning stay free. You only pay when you start learning.
  • Your credits are yours. Regulated, and they don't vanish when a subscription ends.
  • Cancel any time and billing stops. No notice period, no minimum term.

Your path, personalised

You have the map. Walking it is the part we do together.

This route runs to 10 national skill standards. That is a real journey.

Zavmo shapes a learning experience as unique as you are. It fits how you learn, your pace and the work you already do. Every step stays benchmarked to recognised national standards. That’s the plan for becoming a Head of Claims: personal to you, and it still counts. The first steps are free.

Independent research finds well-designed intelligent tutoring performs nearly as well as one-to-one human tutoring: VanLehn (2011), Educational Psychologist.

A private tutor in the UK averages £35–40 an hour . Zavmo is £70/month.

A real plan on learn.zavmo.ai: Ofqual-regulated units, credits, and a three-month run at your own pace.
Start free No commitment. See your first steps free.

15Where to go from here

Other roles at Level 3

Same depth of qualification, different job. Useful if the work appeals but this particular role does not.

Other roles in Finance roles

Stay in the field you know and move sideways rather than up.

If you leave this industry

The skills you'll build as a Head of Claims (L2) are highly transferable across the wider financial services industry, particularly within other insurance companies (life, health, commercial lines) or even into risk management and compliance roles in other sectors. Your strong analytical, communication, and regulatory knowledge will be highly valued.

Not sure this is the right direction?

Work out what you actually want from work first, then come back and see which roles fit it. Takes about ten minutes.

This role profile is © 2026Growth Engineering Technologies Ltd. Built from UK occupational standards and regulated qualification data, and written for Zavmo.

You're not behind. You're right on time. The shift is only just beginning. Your role won't look the same in two years. Be the one who leads the change, not the one it happens to. Build my plan, free Here's the first ten minutes: a 2-minute confidence check → your personalised roadmap → meet the tutors matched to you. No card, cancel any time. No card. Build your plan, see your roadmap and meet the twelve tutors matched to you. All free. When you're ready to start learning, it's £70 a month, billed monthly. Cancel any time and billing stops.