UK

United Kingdom · Compliance, quality and safety · Senior (5-8 years)

Senior Global ISO Management Representative

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  • Experience bandSenior (5-8 years)
  • Direct reportsNo direct reports
  • Reports toLead ISO Management Representative (Regional)
  • UK framework levelUsually a professional owning their own work, or leading a small team

Also advertised as Senior ISO Specialist · Internal Audit Lead (QHS) · Compliance & Quality Systems Lead · QMS/IMS Senior Analyst

Built on 43,079 real UK job descriptions we analysed · grounded in what real qualifications cover

Two short quizzes about you

1From this job to a course

The qualifications matched to this job

Transcend Level 5 Diploma in Risk Management of Security Operations Transcend Awards · Level 5 · covers 2 of 16 standards
GQA Level 5 Diploma in the Practice of Process Safety Management GQA Qualifications Limited · Level 5 · covers 1 of 16 standards
Qualifi Level 2 Diploma in Business Beginners in Cyber Security Qualifi Ltd · Level 2 · covers 2 of 16 standards
GQA PAA\VQ-SET Level 3 Diploma for a Bulk Storage Operator (Technician) GQA Qualifications Limited · Level 3 · covers 1 of 16 standards
GQA PAA\VQ-SET Level 3 Certificate in Laboratory Technical Skills GQA Qualifications Limited · Level 3 · covers 1 of 16 standards

Matched from the standards this job is measured against: a suggestion, not an official ruling.

The units you would start with

Security operations solutions and service management Transcend Level 5 Diploma in Risk Management of Security Operations
Understand how to comply with the relevant Regulations, Industry Standards and Management Requirements for Process Safety GQA Level 5 Diploma in the Practice of Process Safety Management
Cyber Security Solutions Qualifi Level 2 Diploma in Business Beginners in Cyber Security
Comply with External and Internal Obligations within a Bulk Storage Operations Environment GQA PAA\VQ-SET Level 3 Diploma for a Bulk Storage Operator (Technician)
Good Manufacturing Practice GQA PAA\VQ-SET Level 3 Certificate in Laboratory Technical Skills
Principles of Safe Manufacture of Quality Medicines in the Pharmaceutical Environment Open Awards Level 3 Technical Occupational Entry in the Principles and Practice for Pharmacy Technicians (Diploma)

The future skills this job leans on

AI Fluency working with AI as a thinking partner
Data Fluency turning numbers into a decision
AI Governance Fluency using AI responsibly
Systems Fluency seeing the whole picture
Your Plan Illustration

Built for Senior Global ISO Management Representative

6 units that map to this job, from the qualifications that cover it.

  1. Security operations solutions and service management Transcend Awards · covers 2 of 16 standards Level 5
  2. Understand how to comply with the relevant Regulations, Industry Standards and Management Requirements for Process Safety GQA Qualifications Limited · covers 1 of 16 standards Level 5
  3. Cyber Security Solutions Qualifi Ltd · covers 2 of 16 standards Level 2
  4. Comply with External and Internal Obligations within a Bulk Storage Operations Environment GQA Qualifications Limited · covers 1 of 16 standards Level 3
  5. Good Manufacturing Practice GQA Qualifications Limited · covers 1 of 16 standards Level 3
  6. Principles of Safe Manufacture of Quality Medicines in the Pharmaceutical Environment Open Awards · covers 1 of 16 standards Level 3
These are the real units behind this job, in the order they rank for it. Nothing here is marked done, because this plan has not been started by anyone yet. Yours would fill in as you go.

2AI and this work

Will AI change your work as a Senior Global ISO Management Representative?

Nobody can say exactly how. Here is what this job is being asked for next, and where to start.

The new skills this role is being asked for

  • Prompt Engineering & LLM Integration for Compliance
  • Data Storytelling for Compliance
Why each one is rising

The future skills this job leans on

We'll only ever tell you what we can actually back up. No hype, no scare tactics.

What happens when you start

Next, a free account. We build your Senior Global ISO Management Representative plan as you set up, starting with the free AI Fluency module. No card.

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Keep this read. One email with what AI is changing in this job, the new skills it asks for and where to start free. Nothing else follows unless you confirm your address.

3What this role really is

This job involves keeping global operations in line with ISO standards. You lead audits, check that quality, health and safety systems work in practice, and help teams fix problems properly.

4What you'd actually use

The tools this job runs on, and how well you'd need to know each one.

QMS/EHS Platform (e.g., Intelex, ETQ Reliance, MasterControl) Advanced

Configuring workflows for NCs/CAPAs, managing user permissions, building custom reports and dashboards to track performance, and training end-users on system functionality.

GRC System (e.g., ServiceNow GRC, Archer GRC Suite) Intermediate

Mapping ISO clauses to internal controls, managing risk registers, conducting control testing within the platform, and generating reports on compliance status.

Audit Management Software (e.g., AuditBoard, TeamMate+) Advanced

Developing audit programs and workpapers, managing the full internal audit lifecycle (from planning to reporting) within the tool, and tracking audit finding status.

Document Control (e.g., SharePoint with custom workflows, Confluence) Advanced

Managing the document lifecycle (draft, review, approve, publish), architecting site permissions and libraries, and ensuring version control integrity for all QMS documentation.

Data Analytics (e.g., Power BI, Tableau) Intermediate

Connecting to QMS/EHS data sources, building interactive dashboards to analyse trends in non-conformances, CAPA effectiveness, and identifying systemic risks for management review.

Collaboration Tools (e.g., MS Teams, Slack, Miro) Advanced

Leading cross-functional CAPA resolution teams, using tools like Miro for virtual root cause analysis sessions (Fishbone, 5 Whys), and coordinating audit activities with remote teams.

5What you get to decide, and how that grows

Power in a job isn't your title. It's what you're allowed to decide. Here's how it grows as you move up.

The choiceComing in Where you are nowThe step above
Internal Audit Scope & Plan Follows pre-defined audit plan; escalates any proposed changes. Proposes minor adjustments to audit scope for routine audits; seeks approval from manager. Designs and finalises audit scope and plan for complex internal audits (e.g., multi-site, integrated standards); consults with Lead ISO Management Representative for strategic alignment.
Non-Conformance Severity Classification Suggests classification based on guidelines; manager makes final call. Classifies minor non-conformances independently; consults manager for major or critical findings. Determines classification for all non-conformances, including major and critical findings, providing justification based on standard clauses and impact. Informs Lead ISO Management Representative.
Root Cause Analysis Methodology Uses assigned RCA tools (e.g., basic 5 Whys); seeks guidance for complex issues. Selects appropriate RCA tool for routine non-conformances (e.g., Fishbone, 5 Whys). Selects and applies advanced RCA methodologies (e.g., Fault Tree Analysis, FMEA) for complex, systemic issues. Coaches others on methodology selection.
Process Improvement Recommendations Suggests minor improvements to direct supervisor. Proposes process improvements within own area of work; seeks manager's approval. Develops and recommends significant process improvements across departments, presenting business case and potential impact to relevant department heads and Lead ISO Management Representative. Authority to implement after approval.

6How you'll be judged

The scoreboard, and what is not on it. The hard targets, how often each is actually looked at, and the quiet signals that never reach a dashboard.

CAPA Closure Rate
Percentage of Corrective and Preventive Actions (CAPAs) closed on time.
Target · 95% on-time closure for assigned CAPAs

If you're managing 20 CAPAs this month, you'll need to make sure 19 of them are closed by their agreed deadline. This shows you're driving issues to resolution.

Audit Finding Severity Reduction
Reduction in the number of major non-conformances identified in internal and external audits.
Target · Zero major non-conformances in external audits; 15% reduction in internal major NCs year-on-year

Last year, we had 3 major NCs. This year, we're aiming for none. For internal audits, if you found 10 major NCs in Q1, you'd aim for no more than 8-9 in Q1 next year.

Internal Audit Plan Adherence
Completion rate of scheduled internal audits within your assigned scope.
Target · 100% completion of assigned internal audit plan

If you're slated to lead 4 internal audits this quarter, you'll need to make sure all 4 are completed, reported, and follow-up actions started by the end of the quarter. No excuses.

Supplier Audit Effectiveness
Reduction in non-conformances related to supplier quality or compliance after your audits.
Target · 20% reduction in supplier-related NCs from audited suppliers within 6 months of audit

You audit Supplier X, find issues, and they implement CAPAs. Six months later, we check if our incoming goods or services from them have fewer issues. That's real impact.

Management Review Input Quality
The clarity, accuracy, and actionable insights provided in your contributions to the Management Review process.
  • Leadership consistently references your data and recommendations in strategic discussions. Your reports are concise, well-structured, and highlight key trends rather than just raw data. You'll know you're doing well when the Director says, 'Right, this is exactly what we needed to see.'
Root Cause Analysis Depth
The thoroughness and effectiveness of your root cause investigations, moving beyond symptoms to systemic issues.
  • CAPAs you've managed don't result in recurring issues. You're able to clearly articulate the 'why' behind a problem, often using tools like 5 Whys or Fishbone diagrams. Teams come to you for help with complex problem-solving, not just to log a complaint.
Stakeholder Engagement & Influence
Your ability to build relationships and influence operational teams to adopt and maintain compliance processes, even when it's tough.
  • Teams proactively seek your advice on process changes. You're able to deliver challenging audit findings without creating defensiveness. People trust your judgment and see you as a partner, not just the 'compliance police'. You'll hear things like, 'Thanks for spotting that, we almost missed it.'
Mentorship & Knowledge Transfer
Your effectiveness in guiding and developing junior team members, sharing your expertise and helping them grow.
  • Junior team members consistently improve their audit skills and understanding of standards under your guidance. They feel comfortable asking you questions and come to you for advice before escalating. You'll see them confidently taking on tasks they once struggled with.

7Would you like it

Both sides. What people enjoy, and what grinds them down.

What people enjoy
Solving Complex Problems

You love digging into a tricky non-conformance, peeling back the layers to find the true root cause. It's like being a detective for business processes. You'll spend time interviewing people, reviewing data, and mapping out workflows to figure out why something went wrong.

A recurring quality issue in production isn't just a defect to you; it's a puzzle to solve. You'll use 5 Whys or a Fishbone diagram to get to the core of it, rather than just patching the symptom.

Driving Continual Improvement

You get a real kick out of seeing a process become more efficient, safer, or produce better results because of your input. You're not just about compliance; you're about making things genuinely better. This means you'll spend time not just identifying problems, but helping teams implement lasting solutions.

After an audit, you help a department streamline their document control process, reducing review times by 30%. Seeing that tangible improvement is what gets you out of bed.

Ensuring Fairness & Integrity

You're driven by the idea that rules and standards exist for a good reason, and that applying them consistently creates a fairer, safer, and more reliable environment for everyone. You'll often be the voice of the standard, ensuring decisions are made on objective evidence, not just opinion or convenience.

When a manager wants to 'bend the rules' for a quick fix, you're the one who calmly but firmly explains why that's not acceptable, always referring back to the standard or policy.

What frustrates people
  • The 'Pre-Audit Scramble': Teams ignoring the system for 11 months then frantically trying to 'get ready' for the external audit, completely missing the point of continual improvement.
  • Chasing CAPAs: Spending an inordinate amount of time nagging and escalating to get people to complete their corrective action plans and provide evidence.
  • Lip Service Leadership: Dealing with executives who champion ISO in meetings but don't provide the resources or enforce processes when it's inconvenient.
  • The 'Compliance Police' Stigma: Constantly fighting the perception that your job is to find fault and create work, rather than to improve the business and reduce risk.
  • Arguing with 'Creative Compliance': Debating with managers who've found clever but non-compliant workarounds and insist their way is better, forcing you to be the 'inflexible enforcer'.
What this role does not give you
  • A quiet, solitary job where you just read documents. You'll be out there, talking to people, often challenging them.
  • Immediate gratification for every piece of work. Change takes time, and you'll need patience.
  • A role with direct reports and a large team to manage. Your influence comes from expertise, not hierarchy (mostly).
  • A 'set it and forget it' environment. The standards evolve, the business changes, and so will your work.

8Who you work with

This role directly impacts our ability to maintain critical ISO certifications, which are often non-negotiable for winning and keeping major client contracts. You'll help reduce operational risks, improve product quality, and ensure a safer working environment. Your work ensures we avoid costly non-conformances, regulatory fines, and reputational damage. Essentially, you're a key player in making sure we do things right, every time.

Inside the business
  • Regional Operations Managers
  • Site General Managers
  • Heads of Health & Safety
  • Quality Managers
  • Product Development Teams
  • Internal Audit Teams
Outside the business
  • External Certification Bodies (e.g., BSI, SGS)
  • Suppliers (for supplier audits)
  • Regulatory bodies (less direct, but you'll prepare for their scrutiny)

9What you need before you start

Not a wish list. The things you would be expected to already have.

  • A minimum of 5 years' experience in a dedicated ISO, Quality, or H&S compliance role, actively involved in management systems.
  • Proven experience leading internal audits end-to-end, including report writing and CAPA follow-up.
  • Demonstrable experience with root cause analysis techniques (e.g., 5 Whys, Fishbone) and driving effective corrective actions.
  • Solid understanding of at least two core ISO standards (e.g., 9001 and 14001 or 45001) and how they apply in a real-world business setting.
  • Experience working with a QMS/EHS software platform (e.g., Intelex, MasterControl) beyond just data entry – perhaps configuring basic elements or running custom reports.
  • Strong communication skills, both written and verbal, with the ability to influence without direct authority. You've had to tell someone important they're wrong, politely.

10What to practise next

Where the job is going, and what to do about it starting this week.

Advanced QMS/EHS Platform Configuration

We're always looking for ways to make our systems more efficient and user-friendly. Being able to go beyond basic configuration and truly optimise our platforms means we can automate more, reduce manual errors, and get better data for decision-making.

Workflow automation design · API integration basics · Advanced reporting and dashboard customisation · User experience (UX) optimisation

  • This week: Spend an hour exploring the 'admin' or 'configuration' settings of our current QMS platform. What can you tweak?
  • This month: Identify one manual process that could be automated within the QMS and map out a potential workflow for it.
  • Month 2: Take an online tutorial or vendor-specific training on advanced features of our QMS platform, focusing on workflow or reporting.
  • Month 3: Propose and implement a small, approved configuration change that improves efficiency or data quality for a specific team.

Quick win: Find a repetitive data entry task in the QMS platform and explore if there's a simple way to automate part of it, even if it's just a pre-filled field.

11Staying current once you are in

What people here do to keep up
  • Regularly attend industry webinars and conferences on ISO standards updates, compliance trends, and new QHS technologies.
  • Participate in relevant professional bodies (e.g., CQI, IOSH) to network and stay current with best practices.
  • Take advanced courses in specific root cause analysis techniques or risk management methodologies.
  • Seek out opportunities to mentor junior colleagues and share your expertise, which helps solidify your own understanding.

12The rising capability

The rising capability

Zavmo analysis

What's rising in its place

This is where the work is heading, and the higher pay with it. Get fluent here and the shift stops being a threat and starts being your edge.

Prompt Engineering & LLM Integration for Compliance

Honestly, competitors are already using tools like GPT to draft audit reports, analyse incident data, and even suggest CAPA actions in minutes, not hours. Compliance professionals who figure this out will outproduce their peers significantly. This isn't future-gazing; it's happening now.

  • Context windows and token limits
  • Temperature settings for different tasks
  • RAG (Retrieval Augmented Generation) architectures
  • Output validation and hallucination detection
  • Prompt chaining for complex analysis

Data Storytelling for Compliance

It's no longer enough to just present raw data on non-conformances or CAPA closure rates. Leadership needs compelling narratives that show the 'so what?'—the business impact of our compliance efforts. This means moving beyond charts to insights that drive action.

  • Audience-centric reporting
  • Visualisation best practices
  • Narrative structure for data
  • Connecting compliance to business value

13What you’ll use

What you’ll use

Skills this role draws on

Technical

  • ISO Standards Interpretation & Implementation
  • Management Systems Auditing (ISO 19011)
  • Root Cause Analysis (RCA)
  • Risk Management (ISO 31000)
  • Process Mapping & Improvement (PDCA)
  • CAPA Management

14The pathway

The pathway

How you actually get there, here

How you become one varies far more by country than what one does. This is the UK route. Most people take one of these ways in; the right one depends on where you're starting from.

  1. 1

    ISO Specialist / Internal Auditor (L2)

    3-5 years

    Skills to master

    • Independently conducting internal audits, managing routine CAPAs, delivering basic ISO training, and demonstrating a solid understanding of at least one core ISO standard.

    You're ready to move on when

    • Consistently closing assigned CAPAs on time and effectively.
    • Receiving positive feedback on the quality and thoroughness of your internal audit reports.
    • Proactively identifying and proposing solutions for minor process improvements.
    • Being the 'go-to' person for basic ISO queries from operational teams.
  2. 2

    Quality Engineer / H&S Officer

    4-6 years

    Skills to master

    • Deep dive into specific quality or safety methodologies (e.g., Six Sigma, hazard identification), practical application of regulations, and experience driving improvements in a specific operational area.

    You're ready to move on when

    • Successfully leading improvement projects that reduce defects or incidents.
    • Demonstrating strong analytical skills in identifying and resolving quality/safety issues.
    • Building effective relationships with operational teams to drive compliance.
    • Proactively contributing to the development of quality or safety procedures.
  3. 3

    Compliance Analyst (General)

    5-7 years

    Skills to master

    • Broad understanding of various compliance domains, experience with risk assessments, policy development, and managing compliance projects across different business functions.

    You're ready to move on when

    • Successfully managing compliance projects with multiple stakeholders.
    • Strong ability to interpret complex regulations and translate them into actionable requirements.
    • Demonstrating excellent communication skills in explaining compliance requirements to non-experts.

15Where this role leads

The long view: This work can lead to managing ISO programmes across a whole organisation, or into director-level roles setting the direction for quality and compliance.

The ten Future Fluencies

Zavmo analysis

The credential is what you can do today. These are what keep you valuable.

A qualification proves you can do the job as it's defined today. These ten are what decide whether you're still the obvious person for it in five years. They're the capabilities employers are now writing into senior roles faster than people are learning them. Zavmo weaves them through whatever you study, so you come out with both: the credential and the fluency.

The highlighted ones are the Fluencies your role leans on hardest, from how Senior Global ISO Management Representative is actually changing.

Where it leads

Roles this leads to

The record names a next step, but the catalogue has no page for it yet:

  • Lead ISO Management Representative (Regional) (L4)
  • Senior Internal Auditor (Corporate)

How you would learn this

One to one, on the work you already do

A tutor sets the task against your own job and marks the reasoning, at your pace. There is no cohort to fall behind.

A lesson from Security operations solutions and service management, worked against Senior Global ISO Management Representative.

Security operations solutions and service management Level 5

Applied to your work in Senior Global ISO Management Representative

This unit aims to provide learners with a comprehensive understanding of security operations solutions, including their types, functions, benefits, and limitations, and how they contribute to overall organisational security. Learners will also develop an understanding of security operations service management, including key processes and the importance of service level agreements.

How the thinking builds
  1. 1 Remember
  2. 2 Understand
  3. 3 Apply
  4. 4 Analyse
  5. 5 Evaluate
  6. 6 Create
An illustration of a Zavmo lesson, built from this role’s own route. The unit, its objective and every criterion above are the awarding body’s own words, not an example.

It is £70 a month, billed monthly. Your free first module is Future Fluency, and you can cancel any time.

See Your Progress Grow Illustration
Senior Global ISO Management Representative
  • ISO Standards Interpretation & Implementation
  • Management Systems Auditing (ISO 19011)
  • Root Cause Analysis (RCA)
  • Risk Management (ISO 31000)
  • Process Mapping & Improvement (PDCA)
  • CAPA Management
This is your Mind Palace on learn.zavmo.ai. Every skill above comes from this role's own record, not an example borrowed from another job. A node lights up when you evidence it, and what you build stays yours between jobs. That is the part a course cannot do.

16The detail, folded away

Everything else the record holds

The career branches in full, how AI is already showing up in the day-to-day, and the questions people ask about this job. Here when you want them, out of the way while you decide.

Where it leads next, rung by rung

Where it leads

The career path, and where it branches

Senior Global ISO Management Representative is a start, not a ceiling. Each step below asks for new skills and hands back more autonomy.

  1. Lead ISO Management Representative (Regional) (L4)

    3-5 years

    You'll step up to manage the entire ISO programme for a specific region or a major business unit. This means you'll design audit plans, oversee a small team of ISO specialists, and be the primary contact for external auditors for your region. You'll be accountable for the overall compliance posture.

    • Integrated Management System Design Architecting how multiple ISO standards (e.g., 9001, 14001, 45001) are integrated into a single, cohesive system.
    • Advanced GRC System Utilisation Using GRC platforms to integrate quality and compliance data into enterprise risk management.
    • Vendor Management Managing relationships with external certification bodies and audit tool providers.
    • Crisis Management (Compliance Aspect) Leading the response to major non-conformances or regulatory incidents.

  2. Senior Internal Auditor (Corporate)

    3-5 years

    You'd move into a broader corporate internal audit function, focusing on the effectiveness of controls across the entire business, not just ISO. Your ISO expertise would be invaluable for auditing management systems and operational compliance.

    • Financial Audit Principles Understanding basic accounting and financial reporting to audit financial controls.
    • IT Audit Fundamentals Knowledge of IT general controls and common cybersecurity risks.
    • Regulatory Compliance (Broader Scope) Familiarity with a wider range of industry-specific regulations beyond QHS.
    • Audit Software Mastery Deep expertise in corporate audit management software (e.g., AuditBoard, Workiva).
Working with AI on the job

Working with AI

Where AI is starting to help

Let's be real, managing ISO compliance can sometimes feel like drowning in paperwork and repetitive checks. But what if you could offload a significant chunk of that grunt work to AI? We're embracing smart tools to make your job more impactful and less tedious.

In this role, you'll be at the forefront of using AI to streamline our Compliance, Quality, Health & Safety processes. We're talking about moving beyond manual checks and endless document reviews, allowing you to focus on the strategic stuff—like deep root cause analysis and driving real improvements. Here's a glimpse of how AI can help you reclaim your week:

Automated Document Control Audit

Imagine an AI agent continuously scanning our document repository (think SharePoint or Veeva QualityDocs) to flag documents with expired review dates, incorrect formatting, broken links, or missing approval signatures. It'll tell you exactly what needs fixing, saving you countless hours of manual checking.

Systemic Risk Trend Analysis

Instead of manually sifting through thousands of free-text fields in NC and incident reports, you'll use Natural Language Processing (NLP) to do the heavy lifting. The AI identifies recurring themes, hidden correlations, and systemic root causes across different sites that a human might easily miss. This means deeper insights, faster.

ISO Standard Change Impact Assessment

When a new version of an ISO standard drops, use an LLM to quickly perform a 'delta analysis' against the old version and our current QMS documentation. It can suggest which procedures and policies are most impacted and require updates, saving you weeks of manual review and cross-referencing.

First-Draft Audit Report Generation

Feed your structured audit notes (clauses, evidence, findings) into a generative AI tool to produce a formatted, professional first draft of your formal audit report, including an executive summary. You then review and refine it, cutting down reporting overhead and freeing up more time for actual auditing and follow-up.

Common questions

Common questions

How do you become a Senior Global ISO Management Representative?

Common routes in include ISO Specialist / Internal Auditor (3-5 years), Quality Engineer / H&S Officer (4-6 years) and Compliance Analyst (General) (5-7 years). Times vary with prior experience.

Where can a Senior Global ISO Management Representative progress to?

This role can lead on to Lead ISO Management Representative (Regional) (3-5 years) and Senior Internal Auditor (Corporate) (3-5 years), depending on the skills you build.

What new skills matter most for a Senior Global ISO Management Representative?

Increasingly, Prompt Engineering & LLM Integration for Compliance and Data Storytelling for Compliance. These are the skills our record of this role lists as growing.

Free tools

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17Where to go from here

Other roles at Level 4

Same depth of qualification, different job. Useful if the work appeals but this particular role does not.
This job at other levels
More jobs in compliance, quality and safety

Stay in the field you know and move sideways rather than up.
If you leave this industry

Skills in management systems, auditing and risk management transfer to other regulated industries, such as pharmaceuticals, aerospace or finance. They also transfer into consulting, helping other organisations build compliance frameworks. The principles of ISO stay the same even when the industry changes.

This role profile is © 2026 Growth Engineering Technologies Ltd. Built from UK occupational standards and regulated qualification data, and written for Zavmo.

You're not behind. You're right on time. The shift is only just beginning. Your role won't look the same in two years. Be the one who leads the change, not the one it happens to. Start my free AI Fluency module What happens next: a free account, then we build your plan as you set up. No card. Build your plan, see your roadmap and meet the twelve tutors matched to you. All free. When you're ready to start learning, it's £70 a month, billed monthly. Cancel any time and billing stops.