The scoreboard, honestly: the hard targets, how often each one is actually looked at,
and the quiet human signals that never make it onto a dashboard.
Document Change Notice (DCN) Processing Time
The average time it takes you to process a document change request from submission to final approval and publication.
Target · Average DCN processing time < 48 hoursYou process 10 DCNs in a week; 8 are done within 36 hours, 2 within 48 hours. Your average is well within target.
Accuracy of Master Document List (MDL)
The percentage of documents in the Master Document List that have correct titles, version numbers, and review dates.
Target · 99.8% accuracy on MDL entriesDuring a review of 500 documents on the MDL, you find only 1 entry with an incorrect version number, hitting 99.8% accuracy.
Document Metadata Entry Error Rate
The frequency of errors in document metadata (e.g., incorrect owner, department, effective date) when uploading new documents.
Target · Zero errors in document metadata entryOver a month, you upload 30 documents and all their associated metadata is perfectly correct, showing a zero error rate.
Timeliness of Document Archival
The percentage of superseded documents that are correctly archived within the specified timeframe after a new version is published.
Target · 100% of superseded documents archived within 24 hoursA new procedure goes live on Monday. By Tuesday, the old version is correctly moved to the archive, demonstrating timely archival.
Adherence to Document Control Procedures
How consistently you follow our established procedures for document processing, version control, and record keeping.
- Your manager notes that your work consistently follows the 'Document Control Procedure' to the letter. You don't try to take shortcuts, even when things are busy. You're always using the right templates and forms.
Proactive Issue Identification
Your ability to spot potential issues with documentation (e.g., an outdated reference, a missing signature) and bring them to your manager's attention.
- You flag that a newly submitted document references a form that was superseded last month, preventing a future non-conformance. You don't just process
- you think about what you're processing.
Learning Agility & Engagement
Your willingness to learn new systems and processes, ask thoughtful questions, and actively participate in team discussions.
- You ask clarifying questions during training sessions, you're quick to pick up new QMS software features, and you volunteer to help with new tasks to broaden your understanding. You're genuinely keen to understand 'why'.
Stakeholder Service & Support
How effectively and politely you interact with colleagues when chasing approvals or helping them find documents.
- Colleagues often comment on your helpfulness when they need to find a specific document or understand the DCN process. You manage to get approvals without annoying people, even when you're sending the third reminder.