The pathway
How you actually get there, here
How you become one varies far more by country than what one does. This is the UK route. Most people take one of these ways in; the right one depends on where you're starting from.
- 1
Process Improvement Analyst (L1)
1-2 yearsSkills to master
- Basic process mapping (Visio), data gathering, understanding of Lean principles, supporting workshops, clear documentation.
You're ready to move on when
- Consistently delivers accurate 'As-Is' process maps.
- Actively contributes valuable insights in workshops.
- Can independently analyse small datasets to identify issues.
- Demonstrates initiative in learning new CI methodologies.
- 2
Junior Business Analyst / Operations Analyst
2-3 yearsSkills to master
- Requirements gathering, data analysis (Excel), understanding business needs, basic project support, stakeholder communication.
You're ready to move on when
- Successfully translated business problems into technical requirements.
- Can identify and quantify operational inefficiencies.
- Has experience presenting findings and recommendations to managers.
- Shows a strong interest in process optimisation beyond just reporting.
- 3
Graduate Scheme (Operations / Business Transformation)
2-3 yearsSkills to master
- Exposure to various business functions, project management basics, data analysis, presentation skills, cross-functional teamwork.
You're ready to move on when
- Completed rotations with a focus on efficiency or problem-solving.
- Led or significantly contributed to a project with measurable outcomes.
- Demonstrates strong analytical and communication abilities.
- Received positive feedback from managers across different departments.


