UK

United Kingdom · Compliance, quality and safety · Principal/Manager (12-16 years)

ISO Lead Auditor Manager

Here is the whole job, in plain words. What it is, what you decide, how you're judged, how people get here and where they go next. Then the part no course gives you: twelve AI tutors who learn your work.

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  • Experience bandPrincipal/Manager (12-16 years)
  • Direct reports10-25 reports
  • Reports toDirector of Quality & Compliance
  • UK framework levelUsually someone running a function, or a director

Also advertised as Principal Compliance Manager · Head of Audit & Compliance · Quality & EHS Manager · Senior Compliance Programme Lead

Built on 43,079 real UK job descriptions we analysed · grounded in qualifications employers recognise

Two short quizzes about you

1From this job to a course

The qualifications matched to this job

GQA Level 5 Diploma in the Practice of Process Safety Management GQA Qualifications Limited · Level 5 · covers 1 of 10 standards
GQA PAA\VQ-SET Level 3 Diploma for a Bulk Storage Operator (Technician) GQA Qualifications Limited · Level 3 · covers 2 of 10 standards
FDQ Level 3 Certificate for Proficiency in Food Manufacturing Excellence FDQ Limited · Level 3 · covers 2 of 10 standards
FDQ Level 3 Certificate for Proficiency in Food Industry Skills FDQ Limited · Level 3 · covers 1 of 10 standards
GQA PAA\VQ-SET Level 3 Certificate in Laboratory Technical Skills GQA Qualifications Limited · Level 3 · covers 1 of 10 standards

Matched from the standards this job is measured against: a suggestion, not an official ruling.

The units you would start with

Understand how to comply with the relevant Regulations, Industry Standards and Management Requirements for Process Safety GQA Level 5 Diploma in the Practice of Process Safety Management
Comply with External and Internal Obligations within a Bulk Storage Operations Environment GQA PAA\VQ-SET Level 3 Diploma for a Bulk Storage Operator (Technician)
Manage compliance to support achieving excellence in food operations FDQ Level 3 Certificate for Proficiency in Food Manufacturing Excellence
Carry out quality audits in food operations FDQ Level 3 Certificate for Proficiency in Food Industry Skills
Good Manufacturing Practice GQA PAA\VQ-SET Level 3 Certificate in Laboratory Technical Skills
Principles of Safe Manufacture of Quality Medicines in the Pharmaceutical Environment Open Awards Level 3 Technical Occupational Entry in the Principles and Practice for Pharmacy Technicians (Diploma)

The future skills this job leans on

AI Fluency working with AI as a thinking partner
Data Fluency turning numbers into a decision
AI Governance Fluency using AI responsibly
Automation Fluency building AI into how work runs
Sustainability Fluency building care for people and planet into the work
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Your Plan Illustration

Built for ISO Lead Auditor Manager

6 units that map to this job, from the qualifications that cover it.

  1. Understand how to comply with the relevant Regulations, Industry Standards and Management Requirements for Process Safety GQA Qualifications Limited · covers 1 of 10 standards Level 5
  2. Comply with External and Internal Obligations within a Bulk Storage Operations Environment GQA Qualifications Limited · covers 2 of 10 standards Level 3
  3. Manage compliance to support achieving excellence in food operations FDQ Limited · covers 2 of 10 standards Level 3
  4. Carry out quality audits in food operations FDQ Limited · covers 1 of 10 standards Level 3
  5. Good Manufacturing Practice GQA Qualifications Limited · covers 1 of 10 standards Level 3
  6. Principles of Safe Manufacture of Quality Medicines in the Pharmaceutical Environment Open Awards · covers 1 of 10 standards Level 3
These are the real units behind this job, in the order they rank for it. Nothing here is marked done, because this plan has not been started by anyone yet. Yours would fill in as you go.

2AI and this work

Will AI change your work as an ISO Lead Auditor Manager?

Nobody can say exactly how. Here is what this job is being asked for next, and where to start.

The new skills this role is being asked for

  • AI-Driven Risk Prediction & Anomaly Detection
  • ESG (Environmental, Social, Governance) Auditing & Reporting
Why each one is rising

The future skills this job leans on

We'll only ever tell you what we can actually back up. No hype, no scare tactics.

What happens when you start

Next, a free account. We build your ISO Lead Auditor Manager plan as you set up, starting with a Future Fluency module on using AI in your job. No card.

Your first Future Fluency module is free. After that, your AI tutor is £70 a month.

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3What this role really is

An ISO lead auditor manager oversees quality, environmental, health and safety standards across an organisation. This means managing a team of auditors, handling certification body relationships, and keeping compliance on track across multiple ISO standards.

4What you'd actually use

The tools this job runs on, and how well you'd need to know each one.

iAuditor (by SafetyCulture) Strategic

Managing the enterprise license, developing global audit templates and logic-based checklists for the entire team, and integrating iAuditor data with our Power BI dashboards for executive reporting.

ServiceNow GRC Architect

Designing and configuring GRC workflows for audit planning, issue management, and CAPA tracking. Defining the risk control frameworks within the system and building executive dashboards for the Audit Committee.

SharePoint Strategic

Architecting the enterprise-wide information management strategy for all controlled documentation related to QMS/EHSMS. Ensuring secure, version-controlled storage for audit evidence and compliance records.

Microsoft Excel Strategic

Modelling the cost of quality and risk exposure based on audit data. Building automated reporting templates for the audit team and performing complex data analysis for strategic insights.

Power BI Strategic

Governing the enterprise-wide compliance reporting strategy. Integrating data from multiple systems (GRC, ERP, iAuditor) into a single source of truth for executive-level performance monitoring.

MS Teams Strategic

Establishing the company-wide policy and best practices for remote auditing and secure collaboration with external certification bodies and internal teams. Managing team communication and project channels.

5What you get to decide, and how that grows

Power in a job isn't your title. It's what you're allowed to decide. Here's how it grows as you move up.

The choiceComing in Where you are nowThe step above
Audit Programme Design & Scope No involvement beyond executing assigned tasks. Proposes minor adjustments to specific audit scopes or methodologies within a project. Designs and leads the scope for complex internal audits, making recommendations for overall programme changes.
Budget Allocation (Departmental) No budget authority. Reports expenses to supervisor. Manages small project budgets (e.g., £1K-£5K) with manager approval. Recommends budget for specific workstreams up to £25K, subject to Director approval.
Team Hiring & Performance No involvement. Participates in interviews for junior roles, provides feedback. Leads interviews for L1/L2 roles, provides input on performance reviews for mentees.
Regulatory Engagement Strategy No direct engagement. May provide requested data. Responds to specific data requests from regulatory bodies under supervision. Acts as a point of contact for routine regulatory inquiries, drafting responses for review.

6How you'll be judged

The scoreboard, and what is not on it. The hard targets, how often each is actually looked at, and the quiet signals that never reach a dashboard.

External Audit Major NC Reduction
The number of Major Non-conformances raised by external certification bodies during surveillance or recertification audits.
Target · Achieve a 25% year-over-year reduction in Major Non-conformances.

If we had 4 Major NCs last year, we'd aim for 3 or fewer this year. This shows our systems are getting genuinely better, not just patched up.

Cost of Non-Quality (CONQ) Attribution
Demonstrable reduction in financial losses (e.g., scrap, rework, warranty claims, regulatory fines) directly linked to improvements driven by the audit programme.
Target · Demonstrate a 10% reduction in CONQ attributable to audit programme improvements.

After a deep dive into our returns process, your team's audit findings led to a new inspection stage, reducing customer returns by £150K in Q4 – that's a direct win.

Certification Success Rate
The percentage of all scheduled recertification and surveillance audits that result in a first-time pass without any major issues or delays.
Target · Maintain a 100% first-time pass rate for all certifications across the enterprise.

Successfully renewing our ISO 9001, 14001, and 45001 certifications across all sites on the first attempt, every time. No last-minute scrambles.

Audit Programme Budget Adherence
Managing the allocated budget for the entire internal and external audit programme, including team resources, training, and external consultant fees.
Target · Keep the audit programme budget within 5% of the approved annual plan.

If your annual budget is £750K, you'd aim to spend between £712.5K and £787.5K, showing good financial stewardship of a significant cost centre.

Regulatory Agency Relationship & Engagement
How well we manage our relationships with key regulatory bodies, ensuring proactive communication and a reputation for transparency.
  • Invited to participate in industry working groups
  • no unexpected visits or penalties
  • positive feedback from regulators on our proactive disclosures
  • smooth handling of any minor incidents.
Executive Confidence & Strategic Influence
The level of trust and reliance the executive team places in your advice and the audit programme's insights for strategic decision-making.
  • Regular invitations to ELT strategy meetings
  • opinions sought on major business changes (e.g., new product launches, M&A)
  • executive sponsorship for compliance initiatives
  • audit findings directly informing board-level risk discussions.
Team Development & Retention
The effectiveness of your leadership in developing your team's skills, fostering a positive work environment, and retaining key talent.
  • Low voluntary turnover rate within your team (below 10%)
  • successful internal promotions
  • positive feedback in 1-on-1s and annual reviews about growth opportunities
  • team members actively mentoring others.
Effectiveness of CAPA System
The overall health and efficiency of our Corrective and Preventive Action system, ensuring issues are truly resolved and don't recur.
  • Reduction in repeat non-conformances
  • high closure rate of CAPAs within agreed timelines
  • evidence of thorough root cause analysis (not just 'human error')
  • positive feedback from auditees on the CAPA process fairness and effectiveness.

7Would you like it

Both sides. What people enjoy, and what grinds them down.

What people enjoy
Building Resilient Systems

You'll get a real kick out of designing and implementing new audit methodologies or CAPA processes that genuinely prevent future issues, rather than just reacting to them. You're always looking for ways to make our compliance framework stronger and more efficient.

Spending time mapping out the interdependencies between ISO 9001 and 14001 requirements to create a more integrated audit approach, knowing it'll save time and reduce risk.

Strategic Organisational Impact

You're driven by seeing your team's work directly influence executive decisions and contribute to the company's long-term success and reputation. You want to be at the table where big decisions are made, advising on the compliance implications.

Presenting a quarterly compliance report to the ELT that leads to a significant investment in a new safety technology, knowing your insights drove that decision.

Developing and Leading Talent

You love coaching and mentoring your team, helping them grow their skills and take on bigger challenges. Seeing your direct reports succeed and develop into strong auditors or compliance professionals is a major source of satisfaction.

Spending an afternoon coaching a junior manager on how to handle a difficult closing meeting, then seeing them successfully apply that advice the next week.

What frustrates people
  • Dealing with other department heads who see compliance as 'your problem' rather than a shared responsibility.
  • The slow pace of change in a larger organisation, especially when you know there's a better way to do things.
  • Budget limitations that prevent you from investing in the latest tools or training for your team.
  • Managing underperforming team members and having difficult performance conversations.
  • The 'audit fatigue' from operational teams who feel constantly scrutinised, even when you're trying to help them.
What this role does not give you
  • A purely technical, individual contributor role – you're managing people and strategy now.
  • A 'set it and forget it' environment – compliance is constantly evolving, and so will your approach.
  • A role where you can avoid difficult conversations or political challenges; they're part of the job.
  • The ability to completely avoid administrative tasks and reporting; it's still a core part of managing a function.

8Who you work with

This role directly shapes our organisational strategy and capability in compliance, quality, health, and safety. You're not just finding problems; you're building the systems and the culture that prevent them. Your decisions here directly impact our operational efficiency, market reputation, and our ability to win new business, especially with clients who demand stringent compliance.

Inside the business
  • Director of Quality & Compliance
  • Heads of Operations, Production, and Supply Chain
  • Executive Leadership Team (ELT)
  • Legal and Risk Management teams
  • Internal Audit Committee
Outside the business
  • External Certification Bodies (e.g., BSI, SGS)
  • Regulatory Agencies (e.g., HSE, Environment Agency)
  • Key Customers (for compliance assurance)
  • Industry Associations and Standards Bodies

9What you need before you start

Not a wish list. The things you would be expected to already have.

  • Proven experience (12+ years) in a senior auditing or compliance role, with at least 3-5 years managing an audit programme or a team of auditors.
  • Multiple ISO Lead Auditor certifications (e.g., ISO 9001, 14001, 45001) from a recognised body.
  • Demonstrable experience in managing relationships with external certification bodies and, ideally, direct engagement with regulatory agencies.
  • A strong track record of designing, implementing, and improving management systems across a complex organisation.
  • Experience managing a significant departmental budget and making sound financial decisions related to compliance.

10What to practise next

Where the job is going, and what to do about it starting this week.

Advanced GRC Platform Configuration & Integration

Our GRC system (like ServiceNow) needs to become the central nervous system for all compliance activities. This means moving beyond basic use to advanced configuration, custom workflow design, and seamless integration with other business systems (ERP, HRIS). Auditors need a single source of truth, and you'll be key to building it.

API Integrations & Data Orchestration · Custom Workflow & Rule Engine Design · GRC Reporting & Dashboard Development · User Access Management & Security within GRC · Low-code/No-code Development for GRC Extensions

  • This quarter: Deep dive into ServiceNow GRC's advanced configuration options and integration capabilities.
  • Next 3 months: Identify one manual compliance process that could be fully automated within GRC; design the workflow.
  • Month 4-6: Work with IT to implement a pilot integration between GRC and another key business system.
  • Month 7-9: Lead a project to build a new executive compliance dashboard directly within GRC, pulling data from integrated sources.

Quick win: Explore the ServiceNow Community forums for advanced GRC use cases and best practices. Identify one small, repetitive task your team does that could be automated with a simple GRC workflow.

Data Governance & Compliance Analytics

As we rely more on data for compliance decisions and AI-driven insights, ensuring the integrity, accuracy, and security of that data becomes paramount. You'll need to establish robust data governance frameworks specifically for compliance data, ensuring it's trustworthy for auditing and reporting.

Data Quality Management (DQM) · Data Lineage & Auditability · Data Privacy Regulations (e.g., GDPR, DPA) · Master Data Management (MDM) for Compliance · Data Visualisation for Compliance Insights

  • This quarter: Review our current data governance policies through a compliance lens; identify gaps.
  • Next 3 months: Work with IT and Legal to define data ownership and stewardship for key compliance datasets.
  • Month 4-6: Implement a data quality check for one critical compliance data source (e.g., CAPA records).
  • Month 7-9: Develop a strategy for integrating data governance principles into our overall audit methodology.

Quick win: Start by documenting the data flow for one of your most critical compliance reports. Where does the data come from? Who owns it? How is it transformed? This simple exercise often reveals immediate areas for improvement.

11Staying current once you are in

What people here do to keep up
  • Regularly attend industry conferences and seminars on compliance, quality, and EHS management to stay current with best practices and regulatory changes.
  • Participate in professional networks or forums (e.g., CQI, IOSH) to share knowledge and learn from peers.
  • Undertake continuous professional development (CPD) in areas like leadership, change management, or advanced data analytics.
  • Seek out opportunities to speak at industry events or publish articles, establishing yourself as a thought leader in the field.

12The rising capability

The rising capability

Zavmo analysis

What's rising in its place

This is where the work is heading, and the higher pay with it. Get fluent here and the shift stops being a threat and starts being your edge.

AI-Driven Risk Prediction & Anomaly Detection

Competitors are already using AI to analyse vast datasets (incident reports, audit findings, sensor data) to predict potential compliance failures before they happen. This shifts our focus from reactive auditing to proactive risk mitigation, giving us a significant competitive edge and preventing major incidents.

  • Predictive Analytics Models
  • Real-time Data Integration
  • Anomaly Detection Algorithms
  • Ethical AI & Bias in Risk Models
  • Explainable AI (XAI) for Audit Findings

ESG (Environmental, Social, Governance) Auditing & Reporting

Investors, customers, and regulators are increasingly demanding robust ESG performance and transparent reporting. This isn't just 'nice to have' anymore; it's a critical component of business value and risk management. Our audit programme needs to expand to cover these areas effectively.

  • ESG Reporting Frameworks (e.g., GRI, SASB, TCFD)
  • Double Materiality Assessment
  • Social Auditing Methodologies (e.g., SA8000)
  • Greenhouse Gas (GHG) Protocol
  • Supply Chain Due Diligence for Human Rights

13What you’ll use

What you’ll use

Skills this role draws on

Technical

  • Process Auditing (Strategic Application)
  • Root Cause Analysis (Oversight & Validation)
  • Risk-Based Auditing (Programme Design)
  • ISO 19011:2018 Interpretation & Governance
  • CAPA Management (System Design & Governance)
  • Evidence Gathering & Sampling Techniques (Governance)

14The pathway

The pathway

How you actually get there, here

How you become one varies far more by country than what one does. This is the UK route. Most people take one of these ways in; the right one depends on where you're starting from.

  1. 1

    Lead Auditor / Audit Programme Manager (L4)

    3-5 years in previous role

    Skills to master

    • Mastering risk-based audit planning, leading complex external audits, training internal auditors, and managing a significant audit schedule.

    You're ready to move on when

    • Successfully managed a full internal audit programme for 2+ years.
    • Consistently delivered positive external audit outcomes.
    • Mentored and developed junior auditors effectively.
    • Demonstrated strong influencing skills with senior operational leaders.
  2. 2

    Principal Consultant (Compliance/QHS) from an external firm

    5-7 years in a consulting role

    Skills to master

    • Developing client-facing communication, managing multiple client projects, understanding diverse industry challenges, and building compliance solutions for various organisational contexts.

    You're ready to move on when

    • Managed a portfolio of compliance consulting projects with high client satisfaction.
    • Designed and implemented management systems for multiple clients.
    • Proven ability to translate complex regulatory requirements into practical business solutions.
    • Experience leading client teams and driving project outcomes.
  3. 3

    Head of Quality/Compliance for a smaller organisation

    4-6 years in a similar leadership role

    Skills to master

    • Managing an entire QHS function, strategic planning for compliance, budget management, and direct reporting to senior leadership.

    You're ready to move on when

    • Successfully led a quality or compliance department, achieving certifications.
    • Managed a team and developed talent within a smaller business.
    • Demonstrated ability to influence across all levels of an organisation.
    • Experience with P&L responsibility for a functional area.

15Where this role leads

The long view: This work can lead to a VP of EHSQ role covering environmental, health, safety and quality. It can also lead to a Chief Compliance Officer role, or to independent advisory work on compliance and governance.

The ten Future Fluencies

Zavmo analysis

The credential is what you can do today. These are what keep you valuable.

A qualification proves you can do the job as it's defined today. These ten are what decide whether you're still the obvious person for it in five years. They're the capabilities employers are now writing into senior roles faster than people are learning them. Zavmo weaves them through whatever you study, so you come out with both: the credential and the fluency.

The highlighted ones are the Fluencies your role leans on hardest, from how ISO Lead Auditor Manager is actually changing.

Where it leads

Roles this leads to

How you would learn this

One to one, on the work you already do

A tutor sets the task against your own job and marks the reasoning, at your pace. There is no cohort to fall behind.

A lesson from Understand how to comply with the relevant Regulations, Industry Standards and Management Requirements for Process Safety, worked against ISO Lead Auditor Manager.

Understand how to comply with the relevant Regulations, Industry Standards and Management Requirements for Process Safety Level 5

Applied to your work in ISO Lead Auditor Manager

The objective of this unit is to provide learners with a comprehensive understanding of the regulations, industry standards, and management requirements for process safety. Learners will understand the role of the Process Safety Leadership Group, relevant frameworks, legal duties, and the role of the Competent Authority.

How the thinking builds
  1. 1 Remember
  2. 2 Understand
  3. 3 Apply
  4. 4 Analyse
  5. 5 Evaluate
  6. 6 Create
An illustration of a Zavmo lesson, built from this role’s own route. The unit, its objective and every criterion above are the awarding body’s own words, not an example.

It is £70 a month, billed monthly. Your free first module is Future Fluency, and you can cancel any time.

Start my ISO Lead Auditor Manager plan, free
See Your Progress Grow Illustration
ISO Lead Auditor Manager
  • Process Auditing (Strategic Application)
  • Root Cause Analysis (Oversight & Validation)
  • Risk-Based Auditing (Programme Design)
  • ISO 19011:2018 Interpretation & Governance
  • CAPA Management (System Design & Governance)
  • Evidence Gathering & Sampling Techniques (Governance)
This is your Mind Palace on learn.zavmo.ai. Every skill above comes from this role's own record, not an example borrowed from another job. A node lights up when you evidence it, and what you build stays yours between jobs. That is the part a course cannot do.

16The detail, folded away

Everything else the record holds

The career branches in full, how AI is already showing up in the day-to-day, and the questions people ask about this job. Here when you want them, out of the way while you decide.

Where it leads next, rung by rung

Where it leads

The career path, and where it branches

ISO Lead Auditor Manager is a start, not a ceiling. Each step below asks for new skills and hands back more autonomy.

  1. Director of Quality & Compliance (L6)

    3-5 years in this role

    This is a significant step up, moving from managing a function to shaping the entire business unit's quality and compliance culture and strategy.

    • Developing multi-year quality and compliance roadmaps.
    • Overseeing M&A due diligence and integration from a compliance perspective.
    • Representing the company externally on major industry and regulatory bodies.
    • Driving innovation in quality and compliance technology adoption.
Working with AI on the job

Working with AI

Where AI is starting to help

Let's be real, managing a compliance function is demanding. You're juggling strategic oversight, team leadership, and a mountain of documentation. What if you could reclaim a significant chunk of your week, not by working harder, but by working smarter? Our AI Productivity Hub is designed to do just that, giving you the tools to automate the mundane and focus on what truly matters: strategic risk management.

For an ISO Lead Auditor Manager, AI isn't about replacing your expertise; it's about amplifying it. Imagine having an intelligent co-pilot that handles the grunt work, spots patterns you might miss, and even drafts your reports. This isn't future tech; it's here now, and it's already transforming how top compliance teams operate. We want you to be at the forefront.

Automated Evidence Logging & Review

Use AI to scan and categorise vast amounts of audit evidence—photos, documents, emails. It'll automatically extract key data points like document numbers, dates, and signatures, then cross-reference them against requirements. For a manager, this means your team spends less time on tedious data entry and more time on critical analysis, and you get a clearer, faster overview of evidence completeness.

Systemic Weakness & Trend Identification

Imagine an AI that crunches hundreds of past internal and external audit reports. It can spot recurring non-conformances, identify systemic weaknesses across different sites or processes, and flag emerging risk trends that no human could easily see. For you, this means proactive risk mitigation and the ability to present data-backed strategic recommendations to the ELT, rather than just reacting to individual issues.

Strategic Standards Interrogation & Gap Analysis

Feed a specialised LLM your internal policies, ISO standards, and relevant regulatory libraries. You can then ask complex 'what-if' questions or perform rapid gap analyses (e.g., 'What are the common failure modes for Clause 7.1.5 in a logistics environment?' or 'How does our current policy compare to the new ISO 27001 requirements?'). This saves your team hours of research and helps you design more robust audit plans.

First-Draft Audit Report & Policy Generation

Let AI take the structured data from your team's digital checklists, evidence logs, and NC forms to generate a complete first draft of formal audit reports, executive summaries, or even new policy documents. The AI handles the formatting and professional phrasing, shifting your team's role from writing to critical editing, refining, and strategic input. This frees up significant time for your managers and senior auditors.

Common questions

Common questions

How do you become an ISO Lead Auditor Manager?

Common routes in include Lead Auditor / Audit Programme Manager (3-5 years in previous role), Principal Consultant (Compliance/QHS) from an external firm (5-7 years in a consulting role) and Head of Quality/Compliance for a smaller organisation (4-6 years in a similar leadership role). Times vary with prior experience.

Where can an ISO Lead Auditor Manager progress to?

This role can lead on to Director of Quality & Compliance (3-5 years in this role), depending on the skills you build.

What new skills matter most for an ISO Lead Auditor Manager?

Increasingly, AI-Driven Risk Prediction & Anomaly Detection and ESG (Environmental, Social, Governance) Auditing & Reporting. These are the skills our record of this role lists as growing.

Free tools

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17Where to go from here

Other roles at Level 6

Same depth of qualification, different job. Useful if the work appeals but this particular role does not.

 More jobs in compliance, quality and safety

Stay in the field you know and move sideways rather than up.
If you leave this industry

Skills in compliance, quality and risk management transfer across many industries, including manufacturing, pharmaceuticals, aerospace, energy and logistics. Any sector with complex operational and regulatory requirements can use this expertise.

This role profile is © 2026 Growth Engineering Technologies Ltd. Built from UK occupational standards and regulated qualification data, and written for Zavmo.

You're not behind. You're right on time. The shift is only just beginning. Your role won't look the same in two years. Be the one who leads the change, not the one it happens to. Start my ISO Lead Auditor Manager plan, free What happens next: a free account, then we build your plan as you set up. No card. Build your plan, see your roadmap and meet the twelve tutors matched to you. All free. When you're ready to start learning, it's £70 a month, billed monthly. Cancel any time and billing stops.