Highfield Qualifications · RQF Level 6

Highfield Level 6 NVQ Diploma in Construction Site Management (Demolition) (RQF)

You don’t just earn this. You learn to use it, one-to-one, on your own real work.

LevelRQF Level 6
Total credits224
Guided learning687 hours
Units in this qualification31

Awarded by Highfield Qualifications · on the Ofqual register

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What you’ll learn

What each unit actually teaches you to do

We offer a wide range of Construction certificates and diplomas. These include level 2, 3, 4 and 7 qualifications.

These are the units Highfield Qualifications registers against this qualification. It is a catalogue, not a syllabus. Which of them you take depends on the combination the qualification requires, and that is set by the awarding body rather than by us. Every unit here is regulated, and every one you earn is yours to keep.

Allocating work and monitoring people's performance in the workplaceReal unit · Highfield Qualifications

You'll learn to allocate work and monitor performance by confirming programmes, identifying priorities, and planning work. The unit includes allocating tasks based on skills and experience, validating documentation, and briefing team members on quality standards and health and safety.

What you'll be able to do

Confirm the programmes, and schedules, identify priorities and critical activities, and plan how the work will be undertaken.
Allocate work to team members, taking into account their skills, knowledge and experience.
Check the validity of team member’s documentation.
Brief team members on the quality standards and outcomes expected.
Monitor both the progress and quality of the work.
Provide prompt and constructive feedback.
Motivate team members to complete the work they have been allocated and provide additional support.
Identify unacceptable or poor performance, discuss the cause(s) and agree ways of improving performance with team members.
Recognise exceptional performance by individuals and/or by the team and advise stakeholders.

Contributing to the identification of a work team in the workplaceReal unit · Highfield Qualifications

It teaches you to contribute to identifying work team requirements by recognising factors affecting team size, type, and availability. You'll evaluate the quality and reliability of people or services and negotiate proposals to establish effective team membership.

What you'll be able to do

Identify any significant factors which will affect the number, type and availability of people and services required for the work team.
Evaluate the quality and reliability of people or services being considered for the work team.
Record the evaluation of the quality and reliability of people or services, and notify relevant stakeholders.
Negotiate and agree proposals which are likely to produce an effective team membership.
Follow rules and organisational procedures for obtaining people and services for the work team.

Controlling Project Progress Against Agreed Programmes in the WorkplaceReal unit · Highfield Qualifications

This unit covers the development and implementation of systems to monitor project progress against agreed programmes. You'll collect and summarise progress data, identify resource inadequacies, recommend alternatives, and quantify deviations to keep stakeholders informed.

What you'll be able to do

Develop and implement systems to monitor and record the progress of the project against the agreed programme(s).
Collect progress information regularly and summarise it for stakeholders.
Identify inadequate or inappropriate resources, recommend alternative resources and inform stakeholders.
Identify and quantify any identified or predicted deviations from planned progress which have occurred, or which may occur, that could disrupt the programme.
Investigate the circumstances of any deviations thoroughly and agree and implement appropriate corrective actions.
Recommend options to stakeholders that allow the programme to be maintained.
Inform stakeholders about changes to the operational programme.
Suggest and implement the decisions and actions that need to be taken to maintain progress.
Identify and record improvements to the programme from feedback received and inform stakeholders.

Controlling Project Progress Against Agreed Quality Standards in the WorkplaceReal unit · Highfield Qualifications

You'll be able to identify, interpret, and implement quality standards in project work. The unit covers allocating roles and responsibilities, establishing inspection systems, and managing non-conforming work to control project progress against agreed quality standards.

What you'll be able to do

Identify and interpret quality standards from available information and ensure their implementation before work commences.
Specify clearly and unambiguously the roles and responsibilities and allocate them to individuals to maintain quality standards.
Establish systems to inspect and control the quality of the work.
Regularly check that inspections are carried out to ensure that the work conforms to the specified quality standards.
Identify and record any work which fails to meet the requirements and specified quality standards and implement corrective action.
Inform stakeholders about variations in quality standards and recommend solutions and actions they need to take.
Identify conflicts between quality standards and refer them to stakeholders for resolution.
Identify improvements from feedback received and record and recommend them to stakeholders.

Controlling Project Quantities and Costs in the WorkplaceReal unit · Highfield Qualifications

You'll implement systems to control project quantities and costs, providing early warning of potential issues. The unit includes regular data collection, recording, and communication to stakeholders, as well as managing variations to support effective project cost control.

What you'll be able to do

Implement quantities and cost control systems which can provide early warning of problems
Ensure that quantity and cost data is regularly collected, recorded and passed on to the responsible stakeholders, in time for them to be able to use it
Ensure that work values, quantities and cost data are prepared
Ensure that accurate quantities and cost data are prepared and presented in a format which will help the stakeholders responsible to make decisions
Ensure that variations and trends in quantities and cost data are identified, specified, quantified, costed and recorded
Ensure that any variations are investigated, agreed and recorded
Identify opportunities for cost efficiencies and recommend them to stakeholders

Developing and maintaining good occupational working relationships in the workplaceReal unit · Highfield Qualifications

This unit covers the development and maintenance of positive occupational working relationships to promote goodwill and trust. You'll gain skills in effective communication about work activities, offering advice, encouraging questions, and resolving differences of opinion.

What you'll be able to do

Develop, maintain and encourage working relationships to promote good will and trust
Inform relevant people about work activities in an appropriate level of detail, with the appropriate level of urgency
Offer advice and help to relevant people about work activities and encourage questions/requests for clarification and comments
Clarify proposals with relevant people and discuss alternative suggestions
Resolve differences of opinion in ways that minimise offence and maintain goodwill, trust and respect

Enabling learning opportunities in the workplaceReal unit · Highfield Qualifications

You'll promote learning opportunities in the workplace by providing constructive feedback and identifying team learning needs. The unit covers prioritising development activities, supporting team members, and planning for continuous learning and improvement.

What you'll be able to do

Promote the benefits of accessing learning by giving positive and constructive feedback on work performance regularly
Work with the team to identify and prioritise learning needs and identify and obtain information on a range of possible learning activities
Discuss and plan development needs with team members
Support team members in undertaking learning activities by making efforts to overcome barriers to learning
Communicate the outcomes of the learning activity undertaken with team members to ensure the desired outcomes have been achieved and organisational standards have been maintained
Update development plans with team members and ensure records of plan are kept updated

Ensuring that Work Activities and Resources Meet Project Work Requirements in the WorkplaceReal unit · Highfield Qualifications

This unit covers identifying major project activities and resource requirements, preparing draft work programmes and schedules, and evaluating alternative methods and resources. You'll learn to ensure work activities and resources meet project requirements effectively.

What you'll be able to do

Identify major activities required for the project, based on available information.
Determine the resources needed for each activity, based on available information.
Prepare draft work programmes and schedules, outlining the planned activities and resource allocation.
Evaluate alternative methods, resources, and systems to select the best solution to meet project requirements effectively.
Obtain clarification and advice where the resources needed are not readily available or understood.
Analyse the activities against project requirements and the requirements of external factors, such as regulations and environmental considerations.
Determine how long each activity will take to complete.
Identify activities which influence each other and sequence them logically and realistically to optimise resource utilisation.
Ensure the production of detailed programmes and schedules of planned activities are consistent with the complexity of the project.
Develop a system to monitor the works programmes and schedules and use the results to improve production and planning processes.
Identify alterations to the works programmes and schedules to ensure they will meet changed circumstances and project goals.

Establishing Dimensional Control Criteria in the WorkplaceReal unit · Highfield Qualifications

You'll establish dimensional control criteria by obtaining and recording accurate pre-construction information. The unit covers identifying and managing variations in dimensional control and implementing monitoring systems to maintain project accuracy and adherence to specifications.

What you'll be able to do

Obtain pre-construction information in relation to dimensional control, ensuring that it is up to date and accurate.
Establish and record the relevant dimensional control information for the projects, including tolerances and reference points.
Ensure that variations in dimensional control are identified, recorded, and notified to relevant stakeholders promptly.
Ensure a dimensional control monitoring system is in place, which ensures dimensional controls are maintained throughout the project.
Ensure that measuring and recording equipment is maintained to meet the specified accuracy criteria and is calibrated regularly.

Establishing, Controlling and Monitoring Environmental Factors and Sustainability in the WorkplaceReal unit · Highfield Qualifications

You'll identify environmental management considerations and establish sustainable work methods by analysing project data. The unit also covers promoting environmental awareness within the workforce and examining policies to control and monitor environmental factors and sustainability.

What you'll be able to do

Identify the environmental management considerations.
Establish methods of work that will support sustainability by examining project data.
Promote a culture of environmental awareness and support for sustainability in the workforce.
Examine and record the policies adopted for environmental management and sustainability.
Delegate and record assigned duties for environmental management and monitoring of sustainable work methods.
Assess the significance of environmental factors as they affect the project and take appropriate action.
Monitor project work against sustainability requirements and take appropriate action to ensure progress.
Record good practice in environmental management and sustainable methods of work and make recommendations to people responsible.

Establishing, Implementing and Maintaining Organisational Systems for Managing Health, Safety, Welfare and Wellbeing in the WorkplaceReal unit · Highfield Qualifications

It teaches you to establish and maintain organisational systems for health, safety, welfare, and wellbeing. You'll foster a positive safety culture, delegate responsibilities in line with organisational requirements, and ensure effective site inductions and improvements.

What you'll be able to do

Establish a culture of health, safety, welfare and wellbeing on site, and identify and implement improvements.
Delegate health, safety, welfare and wellbeing responsibilities which comply with current organisational requirements and ensure site inductions consistently inform people of those responsibilities.
Ensure accurate and appropriate notices and hazard warnings, that conform to current organisational requirements, are maintained and observed.
Ensure health, safety and welfare equipment and resources are available and sufficient to meet current organisational requirements.
Implement systems which meet current organisational requirements to identify hazards, reduce risks and maintain the health, safety, welfare and wellbeing of people.
Ensure hazards are assessed to identify the residual risks, apply the principles of prevention and provide information to the appropriate people.
Monitor health, safety, welfare and wellbeing systems regularly for compliance with current organisational requirements.

Evaluating Feedback and Making Recommendations in the WorkplaceReal unit · Highfield Qualifications

You'll implement systems to collect, investigate, record, and analyse workplace feedback. The unit focuses on evaluating feedback to identify improvements, justifying recommendations to stakeholders, and promoting the adoption of changes based on feedback analysis.

What you'll be able to do

Implement systems for the collection of feedback in the workplace.
Ensure feedback is obtained, investigated, recorded, and analysed effectively.
Recommend improvements by evaluating feedback received and justify the recommendations to relevant stakeholders.
Summarise recommendations from feedback analysis and promote them for adoption and use within the organisation.
Evaluate feedback systems to ensure that recommendations have been implemented and are effective.

Evaluating and Confirming Work Methods in the WorkplaceReal unit · Highfield Qualifications

This unit covers evaluating and confirming work methods by analysing project data and obtaining additional information when necessary. You'll identify methods that optimise resource use and comply with project and organisational requirements.

What you'll be able to do

Evaluate project or operational data in order to identify work methods
Obtain additional information from other sources in cases where the available project data is insufficient
Identify work methods which will make the best use of resources and materials and meets project and current organisational requirements
Evaluate identified work methods against technical, environmental and project criteria and select appropriate methods
Ensure method statements and risk assessments are current, accurate, agreed and acceptable to all stakeholders
Recommend and promote the selected work method for the project

Identifying and Maintaining Communication Systems and Organisational Procedures in the WorkplaceReal unit · Highfield Qualifications

It teaches you to identify and maintain effective communication systems and organisational procedures within projects. You'll establish compatible communication channels with clients, supply chains, and stakeholders, ensuring accurate and timely dissemination of project information.

What you'll be able to do

Identify the organisational and communication needs for the project
Establish and maintain systems which are compatible with those used by the client, customer or their representative, the supply chain and other stakeholders
Ensure project information is produced, accurate and issued to relevant stakeholders
Implement inclusive methods of communication for reporting and retrieving information between the project team, organisations and stakeholders
Monitor communication systems and organisational procedures for effectiveness
Identify and investigate breakdowns, conflicts or opportunities for improvement and take action to restore effective communication and organisation
Implement and record any action taken to improve or restore effective communication systems and organisational procedures
Prepare for and manage meetings with colleagues and stakeholders
Ensure post meeting activities are carried out

Identifying, Allocating and Planning the Deployment and Use of Plant, Equipment or Machinery in the WorkplaceReal unit · Highfield Qualifications

It teaches you to identify, allocate, and plan the deployment of plant, equipment, or machinery. You'll ensure compliance with project specifications and legislation, confirm competent operation and maintenance, and implement systems for updating deployment records.

What you'll be able to do

Ensure that the specification of the selected plant, equipment or machinery meets the needs of the project before deployment
Confirm that the plant, equipment or machinery to be deployed complies with current legislation and will be set up, operated and maintained by competent people
Implement a system to update the deployment and allocation of plant, equipment or machinery, and operators, as the project progresses, or changes occur
Identify hazards, assess and mitigate risks arising from the use of plant, equipment or machinery and implement measures that protect people and the environment
Ensure that plant, equipment or machinery operations are planned, appropriately supervised and conducted in accordance with current legislation
Ensure the suitable storage, servicing and maintenance of plant, equipment or machinery has been arranged to meet organisational requirements
Identify and record the competency requirements for supervisors, operators and users of plant, equipment or machinery
Promote and record opportunities to suggest improvements in plant operations
Ensure that plant, equipment or machinery which is no longer needed is returned or removed and records are maintained

Managing Installation, Commissioning and Handover of Retrofit Works in the WorkplaceReal unit · Highfield Qualifications

It teaches you to manage the installation, commissioning, and handover of retrofit works. You'll apply organisational protection procedures, manage retrofit plans, monitor progress, and ensure the safety of all stakeholders and the environment throughout the process.

What you'll be able to do

Observe and apply organisational requirements for the protection of the workforce, sub-contractors, suppliers, consultants, occupants, visitors, the general public, and the environment during retrofit works.
Manage the implementation of the retrofit plan, ensuring effective and efficient working practices for a given occupational area.
Review and record works progress against the project programme to track performance and identify potential delays.
Recognise and report defects in installation promptly and accurately.
Record and report that ventilation is not compromised and complies with all relevant standards and regulations.
Check and record that the retrofit works conform to quality standards and are in compliance with the retrofit design specifications.
Recommend, record, and implement corrective actions when required to address identified issues or deviations from the plan.
Manage the scheduling and coordination of inspection, testing, and commissioning activities for retrofit works.
Recommend, record, and implement any required corrective actions identified during inspection, testing, and commissioning of retrofit works.
Manage the project handover process on completion of retrofit works, ensuring all documentation and requirements are met.

Managing the Installation, Maintenance, Monitoring and Removal of Temporary Works in the WorkplaceReal unit · Highfield Qualifications

It teaches you to manage the installation, maintenance, monitoring, and removal of temporary works by interpreting relevant information and ensuring compliance with legislation and guidance. You'll prioritise safety for the workforce, public, and environment while managing resources effectively.

What you'll be able to do

Interpret and confirm the relevance of information when supervising the installation, maintenance and removal of temporary works.
Ensure protection and safety of the workforce, the general public, visitors and the environment by observing current legislation and official guidance.
Identify, assess and maintain resources for temporary works.
Confirm that all materials, equipment and tooling is correct prior to installation.
Manage the installation of temporary works in accordance with the programme of works to meet organisational and stakeholder procedures.
Keep accurate records of work progress during the installation of temporary works and maintain safe working methods and practices.
Handover the temporary works in accordance with the organisational procedures.
Manage the removal of the temporary works in accordance with the programme of works.

Managing the Project Handover in the WorkplaceReal unit · Highfield Qualifications

This unit equips learners to manage project handover by confirming requirements, consulting stakeholders, and developing handover programmes. You'll conduct inspections and tests, address outstanding work, and ensure a satisfactory and documented project completion.

What you'll be able to do

Confirm project requirements, consult with stakeholders and develop, agree and record a handover programme
Check that project requirements have been met, or record outstanding work, in order to agree, arrange and record a satisfactory completion
Carry out handover inspections, relevant tests and commissioning activities ensuring they are recorded and certificated
Record stakeholder concerns during inspection, agree and record any required actions
Ensure the stakeholders’ respective responsibilities are recorded, accepted and adopted on handover
Assemble, record and hand over relevant documentation in accordance with the project

Managing your personal development in the workplaceReal unit · Highfield Qualifications

You'll manage their personal development by defining aims and objectives, identifying support sources and recognised standards, analysing current knowledge and performance, developing competence profiles, and creating personal development plans.

What you'll be able to do

Define your aims and objectives for undertaking personal development
Contact sources of support and guidance to identify recognised standards for you to manage your personal development
Analyse the current level of your knowledge and performance
Develop a profile of your competence and personal development needs
Prepare a development plan for achieving identified development needs
Undertake development activities aimed at achieving identified development needs
Review the effectiveness of the development activities undertaken
Obtain, accept and record feedback from people who can judge your performance
Review the cycle of personal development aims and objectives to revise and update aims and objectives to suit changing circumstances

Monitoring Project Activities in the WorkplaceReal unit · Highfield Qualifications

It teaches you to monitor project activities by providing stakeholders with advance notice, agreeing work programmes and methods, and coordinating sub-contractor attendance. You'll identify information needs and maintain effective communication throughout the project.

What you'll be able to do

Give adequate notice to all stakeholders who will be affected about when work will start, how long it will take and when it will finish.
Communicate and agree a programme and method with people who will be doing the work that integrates operation.
Identify, record and obtain information requirements before work starts.
Organise attendance for sub-contractors in accordance with project and contractual agreements.
Organise meetings and communications with sub-contractors and keep records.
Plan and obtain sufficient resources of the appropriate type which will meet the project requirements and timescales.
Organise and control the site and resources so that conditions are safe, the site is tidy, and a record of maintenance activities is maintained.
Develop contingency plans to meet special requirements to minimise disruption to those likely to be affected by the works programme.
Maintain records to show how disruption has been minimised for special requirements and contingencies.

Organising, Controlling and Monitoring Supplies of Materials in the WorkplaceReal unit · Highfield Qualifications

It teaches you to organise, control, and monitor material supplies in line with project requirements. You'll analyse needs, develop delivery schedules, maintain records, identify alternative supply options, and prepare contingency plans to ensure efficient material management.

What you'll be able to do

Analyse project requirements in line with operational plans to ensure quantities and supplies of materials meet organisational requirements and develop a delivery schedule.
Ensure records of delivery schedule and traffic management are maintained through analysis of delivery and lead times.
Identify and record alternatives to the supply of materials to mitigate potential disruptions.
Ensure orders are prepared in line with organisational and/or project requirements to meet the delivery schedule effectively.
Promote goodwill and trust with suppliers and users to ensure the delivery schedule is maintained through positive negotiation and communication.
Implement systems for monitoring the delivery schedule, materials, and supplier performance to ensure they meet the project specification and quality standards.
Analyse records of factors used in materials control to identify trends and areas for improvement.
Identify problems with supply, record them accurately, and take appropriate action to resolve them promptly.
Identify and record revisions to the delivery schedule to facilitate change or minimise disruption to the programme effectively.

Planning Tunnelling Activities in the WorkplaceReal unit · Highfield Qualifications

You'll learn to determine, prioritise, and plan tunnelling activities by assessing influencing environmental factors and guidance materials. The unit covers recording activities and adapting plans in response to changing circumstances, ensuring stakeholder agreement.

What you'll be able to do

Determine and record the tunnelling activities against the information supplied.
Identify and review influencing factors relating to the work environment.
Prioritise activities by assessing and accounting for all the influencing factors.
Identify and review guidance materials.
Amend priorities to take account of changing circumstances whilst maintaining consistency with the influencing factors.
Prepare plans and programmes then negotiate, agree and record them with stakeholders.

Planning activities to traditional and heritage buildings and structures in the workplaceReal unit · Highfield Qualifications

You'll plan activities for traditional and heritage buildings by confirming project requirements and utilising information from diverse sources. The unit covers reviewing heritage impacts and recording guidance to ensure sensitive and compliant planning of works on historic structures.

What you'll be able to do

Confirm the project requirements against the information supplied when planning activities for traditional and heritage buildings.
Explain why information from a range of sources must be used when planning activities to traditional and heritage building project requirements.
Review the impacts of heritage issues on the planning of work activities.
Review and record information sourced from guidance materials relevant to planning activities on traditional and heritage buildings.
Prioritise activities by assessing and accounting for a range of heritage issues.
Review priorities; make recommendations and record the decisions made when circumstances change.
Prepare plans or programmes and negotiate and agree them with stakeholders.

Planning and Scheduling the Maintenance Activities of Property, Services or Systems in the WorkplaceReal unit · Highfield Qualifications

You'll plan and schedule maintenance activities for property, services, or systems by conducting inspections and reviewing influencing factors and guidance materials. The unit emphasises prioritising maintenance tasks and maintaining accurate records in response to changing conditions.

What you'll be able to do

Implement and record regular inspections to confirm the project requirements for the maintenance activities for property, services or systems
Identify, review and record influencing factors and guidance material about property, service or systems to be maintained
Prioritise and record the maintenance activities to take account of identified influencing factors whilst maintaining consistency
Identify and record changing circumstances
Ensure maintenance activity records of actions carried out and date collected are current
Identify, assess and obtain the necessary resources for maintenance activities
Prepare plans and schedules of maintenance activities and negotiate and agree them with stakeholders

Planning demolition activities in the workplaceReal unit · Highfield Qualifications

You'll develop the ability to plan demolition activities by confirming work requirements, identifying and reviewing influencing factors and guidance materials, and prioritising tasks. The unit emphasises adapting plans as necessary to ensure effective demolition management.

What you'll be able to do

Confirm the work requirements when planning demolition activities against the information supplied
Identify, review and record influencing factors and guidance materials in relation to the work environment
Prioritise demolition activities by assessing, recording and accounting for all the influencing factors
Amend priorities to take account of changing circumstances whilst maintaining consistency with the influencing factors
Prepare plans or schedules and negotiate and agree them with decision makers

Planning highways maintenance and repair activities in the workplaceReal unit · Highfield Qualifications

This unit equips learners to plan highway maintenance and repair activities on controlled roads by confirming work requirements and identifying influencing factors. You'll consult guidance materials, prioritise tasks, and record plans while accounting for environmental and operational considerations.

What you'll be able to do

Confirm and record the work requirements of planning highway maintenance activities on controlled roads.
Identify and review influencing factors about the work environment that may affect highway maintenance activities.
Consult with guidance materials relevant to planning highway maintenance activities.
Prioritise and record the maintenance activities by assessing and accounting for all the influencing factors.
Amend priorities to take account of changing circumstances whilst maintaining consistency with overall objectives.
Prepare plans or schedules of maintenance activities and negotiate and agree them with decision makers.
Prepare risk assessments and method statements for highway maintenance activities.
Prepare plans and schedules for highway maintenance activities.

Planning the Installation of Retrofit Works in the WorkplaceReal unit · Highfield Qualifications

You'll plan the installation of retrofit works by evaluating and implementing pre-installation checks to identify risks. The unit includes conducting external and internal building inspections, recording findings, and applying control measures to mitigate identified risks.

What you'll be able to do

Evaluate and implement pre-installation checks to identify technical and procedural risks
Implement external and internal pre-installation building inspection and record and report the findings to stakeholders
Implement and record suitable and sufficient control measures to mitigate risks arising from external and internal pre-installation building inspections
Implement and record suitable and sufficient control measures to mitigate technical and procedural risks
Identify, review and confirm information sources against the retrofit works plans
Record and report issues with the planned retrofit works and recommend corrective actions
Contribute to the project programme and plan the sequence of works for the installation of retrofit works
Plan the efficient use of resources required for retrofit works

Planning the Preparation of the Site for the Project in the WorkplaceReal unit · Highfield Qualifications

You'll plan site preparation for projects by assembling, reviewing, and clarifying relevant information. The unit covers identifying and recording factors affecting site operations, planning traffic management, and organising resources to support efficient and safe site activities.

What you'll be able to do

Assemble and review information used in the preparation of the project plan, clarify information which is not clear and update it for production planning purposes
Identify factors for consideration, record them and distribute them to people who may be affected
Plan for traffic management, identifying access and egress points for the site and works which are safe, convenient and which minimise disruption
Organise the resources required for the preparation of site operations
Give accurate details about the proposed work to the utility and emergency services
Make arrangements for adequate site safety and welfare, reviewing as work progresses
Implement procedures and arrangements for environmental protection and security
Implement and record the procedures and arrangements for temporary works
Plan the site or area layout for operational purposes and pass information about the plans to the people on the site
Ensure notices to people, which provide information and comply with current organisational requirements
Ensure the notices are placed correctly and implement a maintenance schedule

Providing customer services in the construction workplaceReal unit · Highfield Qualifications

You'll learn to deliver customer service in construction by implementing organisational procedures and systems. The unit covers providing consistent and reliable service, resolving customer issues, and communicating effectively with customers and colleagues to improve service quality.

What you'll be able to do

Identify and use organisational procedures to implement systems or processes that will deliver and improve customer service
Give a consistent and reliable service that promotes a customer’s confidence
Work with others to resolve customer services problems and communicate with customers
Communicate with customers to provide information, check and record their satisfaction
Solve problems within existing systems or procedures that may affect customers before the customer becomes aware of them
Confirm that the service given meets the customer’s needs and expectations
Inform and record any changes to customer service systems or procedures to those people responsible
Share information to maintain and improve standards of service delivery

Supervising activities to traditional and heritage buildings and structures in the workplaceReal unit · Highfield Qualifications

You'll learn to supervise activities on traditional and heritage buildings, minimising disruption and maintaining performance. The unit includes observing organisational protection requirements, validating documentation, assessing defects, and implementing corrective measures.

What you'll be able to do

Carry out supervision activities which will minimise disruption and maintain optimum performance.
Observe organisational requirements appropriate to the protection of the workforce.
Check the validity of team members’ documentation.
Identify and assess defects, faults and issues, recommend and implement corrective action which conforms to safe working methods and practices.
Keep accurate records of work progress checks, defects, problems, corrective action and quantities involved.
Identify, assess and record the necessary resources for work activities for traditional and heritage buildings and structures.

Supervising tunnelling activities in the workplaceReal unit · Highfield Qualifications

This unit equips learners to supervise tunnelling activities, including providing input to minimise disruption and maintain performance. You'll understand relevant legislation, identify defects, implement corrective actions, and ensure safety compliance in tunnelling operations.

What you'll be able to do

Supervise tunnelling activities and provide input into the programmes, plans or schedules which will minimise disruption and maintain optimum performance
Observe current legislation, regulations and official guidance appropriate to the work environment for protection and safety of everyone
Identify and assess common tunnelling defects and problems and recommend and implement corrective action which conforms to safe working methods and practices
Keep accurate records of work progress checks and quantities involved
Identify, assess and record the acquisition and maintenance for the necessary resources for tunnelling activities
Comply with the given contract information when supervising tunnelling activities to carry out the work efficiently to the required specification

The honest bit

You’ve started things before

Most courses were built for a room full of people who aren’t you. A cohort moves on whether or not your week allowed it, and by the third week the thing you’re behind on becomes the reason you stop opening it.

There’s no cohort here, and no timetable to fall behind. Before anything starts, Zavmo asks when you’re sharpest and how long you can realistically sit down for, then builds the sessions around those answers. A bad fortnight changes your pace. It doesn’t put you behind.

And you only pay once you start learning. Searching and planning are free, and you can cancel any time — so the cost of finding out is an afternoon, not a year.

Your passport

Every credit is a stamp you keep

Level 6 credits are regulated. They don’t vanish when a subscription ends or a website closes. They travel to any employer, and Zavmo keeps the map of what you’ve earned and what’s next.

Allocating work and monitoring people's performance in the workplaceContributing to the identification of a work team in the workplaceControlling Project Progress Against Agreed Programmes in the WorkplaceControlling Project Progress Against Agreed Quality Standards in the WorkplaceControlling Project Quantities and Costs in the WorkplaceDeveloping and maintaining good occupational working relationships in the workplaceEnabling learning opportunities in the workplaceEnsuring that Work Activities and Resources Meet Project Work Requirements in the Workplace

Each stamp is a real unit registered against this qualification.

Who’d teach you this

The Evidence Evaluator

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Helps you show what you can actually do, gathering the evidence that proves it as you learn.

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Where this connects

Where these credits take you

A qualification is never a dead end here. See the jobs its credits open, the national occupational standards its units map to, and the future skills they quietly build.

See Your Progress GrowIllustration

Highfield Level 6 NVQ Diploma in Construction Site Management (Demolition) (RQF)

Assess requirements and plan service provision for maintenance
Control Project Progress Against Agreed Programmes
Develop your knowledge, skills and competence to meet the requirements of your work
Manage installation, commissioning and handover of retrofit works
Manage the installation, maintenance, monitoring and removal of temporary works
Monitor Project Activities
Plan the installation of retrofit works
Plan, schedule and manage maintenance of buildings and equipment

This is your Mind Palace on learn.zavmo.ai. Every skill above comes from this role's own record, not an example borrowed from another job. A node lights up when you evidence it, and what you build stays yours between jobs. That is the part a course cannot do.

Where this can lead

Maintenance Coordinator

Your journey starts here, learning the nuts and bolts of how we keep our properties in top shape. We're investing in you for the long term, and there are plenty of avenues to explore as you grow with us. It won't always be easy, but it will certainly be rewarding.

See the whole journey →

Opens the roleMaintenance CoordinatorOne of the jobs this qualification is a route into · 1 near-identical record folded inSee the role →Opens the roleLead Maintenance PlannerOne of the jobs this qualification is a route intoSee the role →Opens the roleInternational Maintenance PlannerOne of the jobs this qualification is a route intoSee the role →Opens the roleMaintenance Coordinator (International)One of the jobs this qualification is a route intoSee the role →Opens the roleLead Maintenance DirectorOne of the jobs this qualification is a route intoSee the role →Opens the roleSenior Property Services CoordinatorOne of the jobs this qualification is a route intoSee the role →Future FluencyAll ten future skillsSee how every unit is contextualised by the tenExplore →

Showing 6 roles, drawn from 11 job records mapped to this qualification.

Skills it covers

What the job actually needs. These are the standards the units are built against, in the words employers and awarding bodies already use for the work itself.

Assess requirements and plan service provision for maintenanceControl Project Progress Against Agreed ProgrammesDevelop your knowledge, skills and competence to meet the requirements of your workManage installation, commissioning and handover of retrofit worksManage the installation, maintenance, monitoring and removal of temporary worksMonitor Project ActivitiesPlan the installation of retrofit worksPlan, schedule and manage maintenance of buildings and equipment

How you’ll actually learn this

One-to-one, on your own real work

A qualification is usually something done to you: sit the class, sit the exam, hope it sticks. Here it’s the opposite. You learn it one-to-one with a companion, on your own real work, and you keep going until you can use it, not just recall it.

One-to-one, on your real workNo lectures, no past-papers. Every unit is practised on the actual tasks your job throws at you, a tutor beside you, not a video in front of you.

Taught to the top, not the testMost courses stop at remembering. Your companion keeps climbing: analysing, judging, creating. That’s the part a machine can’t do for you.

Credits you keep, a map that continuesEvery unit is regulated and yours for good. The day you finish, Zavmo already knows the next role your new credits open.

Allocating work and monitoring people's performance in the workplaceLevel 6

Applied to your work in any of these jobs

Which job do you mean?

Maintenance Coordinator Lead Maintenance Planner International Maintenance Planner Maintenance Coordinator (International)Lead Maintenance Director Senior Property Services Coordinator

Learners will acquire skills to allocate work and monitor performance by confirming programmes, identifying priorities, and planning work. The unit includes allocating tasks based on skills and experience, validating documentation, and briefing team members on quality standards and health and safety.

How the thinking builds

Remember
Understand
Apply
Analyse
Evaluate
Create

An illustration of a Zavmo lesson, built from this role’s own route. The unit, its objective and every criterion above are the awarding body’s own words, not an example.

Your PlanIllustration

Built for Highfield Level 6 NVQ Diploma in Construction Site Management (Demolition) (RQF)

31 units in this credential, in the order it lists them, awarded by Highfield Qualifications.

Allocating work and monitoring people's performance in the workplace
Contributing to the identification of a work team in the workplace
Controlling Project Progress Against Agreed Programmes in the Workplace
Controlling Project Progress Against Agreed Quality Standards in the Workplace
Controlling Project Quantities and Costs in the Workplace
Developing and maintaining good occupational working relationships in the workplace

and 25 more in the full unit list below.

These are the real units of this credential, in its own order. Nothing here is marked done, because this plan has not been started by anyone yet. Yours would fill in as you go.

One to one, not one to many

No two people run this the same way

A course is written once and handed to everyone. This is assembled around you, and keeps changing as it learns you. Five things it reads, and what each one changes.

Your actual work Every unit is taught against a live piece of your own work, not a worked example from a textbook.
What you already know The first conversation finds your starting point, so you skip what you can already do and spend the time on what you cannot.
The conditions you learn under Not a learning-styles quiz. The evidence does not support those. The dimensions the research does back, read once and used to shape the plan.
How far you got last time It picks up mid-thought. The tutor knows what you said, what you struggled with, and what it asked you to try.
Which tutor suits the moment Twelve of them, each for a different kind of thinking. The one who walks you through a first idea is not the one who stress-tests it.

See how you learn, free. Eight questions, no sign-up. A directional taster; the diagnostic inside Zavmo goes deeper and keeps adapting.

Why it sticks

Most courses stop at remembering

There’s a well-known ladder of how deeply you learn something, called Bloom’s Taxonomy. Most courses get you up the first two rungs: you remember some facts, you pass a test, you forget it. Real skill lives at the top. Judging, deciding, creating. And this isn’t a generic ladder: every rung has a named Zavmo tutor who walks you up it.

6CreateThe Creative Catalyst
5EvaluateThe Evidence Evaluator
4AnalyseThe Analyst
3ApplyThe Coach
2UnderstandThe Connector
1RememberThe Builder

Where most courses leave you Where Zavmo takes you

Why this matters: AI can already remember and understand for you. What it can’t do is take your real problem and judge the right call. So the only learning worth paying for is the learning that takes you to the top. That’s exactly what a tutor doing it with you, on your real work, is for.

The value

Why the companion is worth £70 a month

You’re not paying for the units. They’re regulated, and the same wherever you earn them. You’re paying for the one thing that decides whether you actually get there: a companion that makes them stick, on your real work.

That is one-to-one on this qualification, every day, on the work you already do, for £70 a month. Your first module is free, so you can see the teaching before you pay for any of it. Billed monthly, cancel any time and billing stops.

Earned on your own work, taught to the top.

Everything you just read, learned one-to-one on the job you already do. Your first module is free, so you can see the teaching before you pay for any of it.

Build my plan, free

No card. See how this qualification maps onto your role and meet the tutors who’d teach it, free. The learning begins when you subscribe. It’s £70 a month, billed monthly. Cancel any time and billing stops.