SFJ Awards · RQF Level 3

SFJ Awards Level 3 Certificate in Team Leading

You don’t just earn this. You learn to use it, one-to-one, on your own real work.

LevelRQF Level 3
Total credits21
Guided learning114 hours
Units in this qualification19

Awarded by SFJ Awards · on the Ofqual register

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What you’ll learn

What each unit actually teaches you to do

The Level 3 Certificate in Team Leading is aimed at individuals in a business management environment who have, or are looking to develop, team leading responsibilities. It allows learners to develop skills in areas such as managing conflict, developing working relationships, and delivering presentations.

These are the units SFJ Awards registers against this qualification. It is a catalogue, not a syllabus. Which of them you take depends on the combination the qualification requires, and that is set by the awarding body rather than by us. Every unit here is regulated, and every one you earn is yours to keep.

Chair and lead meetingsReal unit · SFJ Awards

You'll develop the skills to chair and lead meetings efficiently. The unit covers preparing agendas, inviting participants, facilitating discussions, managing meeting time, and handling post-meeting activities such as documenting outcomes and following up on actions.

What you'll be able to do

Prepare to lead meetings, ensuring all necessary arrangements are in place
Chair and lead meetings effectively, guiding discussions and ensuring objectives are met
Deal with post-meeting matters, including documenting outcomes and following up on action points

Collaborate with other departmentsReal unit · SFJ Awards

It teaches you to understand the importance of collabouration between departments within an organisation. You'll explore communication methods, potential barriers, and opportunities for collabouration to achieve shared organisational objectives.

What you'll be able to do

Understand the importance of collaboration with other departments within an organisation
Understand the communication methods used to collaborate with other departments
Understand the potential barriers to collaboration with other departments
Understand opportunities for collaboration with other departments to achieve organisational goals
Collaborate with other departments to achieve shared objectives
Communicate effectively with colleagues in other departments

Develop and deliver a presentationReal unit · SFJ Awards

You'll learn to plan, prepare, and deliver effective presentations. The unit covers audience engagement, use of visual aids, communication techniques, and tailoring presentations to meet the needs of the target audience.

What you'll be able to do

Understand the principles underpinning the delivery of presentations, including audience engagement, visual aids and effective communication techniques.
Understand how to develop a presentation that is clear, concise and tailored to the target audience.
Develop a presentation using appropriate tools and techniques.
Prepare to deliver a presentation, including rehearsing, preparing materials and managing nerves.
Deliver a presentation effectively, engaging the audience and conveying key messages clearly.

Develop working relationships with colleaguesReal unit · SFJ Awards

You'll understand the principles of effective team working and collabouration. The unit covers problem resolution and maintaining positive working relationships through communication, active listening, and constructive feedback.

What you'll be able to do

Understand the principles of effective team working, including communication, collaboration and mutual respect.
Understand how to collaborate with colleagues to resolve problems effectively and efficiently.
Maintain effective working relationships with colleagues through clear communication, active listening and constructive feedback.

Make effective decisionsReal unit · SFJ Awards

This unit equips learners with the ability to make effective decisions by recognising when decisions are required, collecting and analysing relevant information, evaluating risks and benefits, and applying judgement to make timely and informed decisions in various situations.

What you'll be able to do

Understand circumstances that require a decision to be made, recognising the need for action
Collect information to inform decision-making, gathering relevant data and evidence
Understand how to use information to inform decision-making, analysing data and considering options
Make a decision based on available information and assessed risks

Manage conflict within a teamReal unit · SFJ Awards

This unit equips learners with knowledge and skills to manage conflict within a team. You'll understand conflict causes, communication strategies, resolution techniques, and methods to reduce conflict potential by promoting open communication and clear expectations.

What you'll be able to do

Understand the principles of conflict management, including identifying causes of conflict, communication strategies and resolution techniques.
Reduce the potential for conflict within a team by promoting open communication, clear expectations and a positive working environment.
Deal with conflict within a team effectively, using appropriate communication and resolution techniques to achieve a positive outcome.

Manage individuals’ performanceReal unit · SFJ Awards

You'll develop knowledge and skills to manage individual performance in the workplace. The unit covers recognising causes of underperformance, addressing issues fairly and promptly, understanding organisational policies, and monitoring performance to implement appropriate solutions.

What you'll be able to do

Understand the management of underperformance in the workplace, including identifying causes and implementing solutions
Manage individuals’ performance in the workplace, providing feedback and support to improve performance

Manage knowledge in own area of responsibilityReal unit · SFJ Awards

This unit provides learners with knowledge of knowledge management practices within their area of responsibility. You'll learn how to develop, share, monitor, and evaluate knowledge management to support organisational objectives.

What you'll be able to do

Understand existing knowledge management practices and resources within own area of responsibility.
Understand how to develop new knowledge and share existing knowledge effectively with colleagues.
Monitor and evaluate the effectiveness of knowledge management practices in own area of responsibility, identifying areas for improvement.

Manage personal performance and developmentReal unit · SFJ Awards

This unit focuses on skills to effectively manage personal performance and development including time management, objective setting, and identifying development needs.

What you'll be able to do

Manage personal performance
Manage own time and workload
Identify own development needs
Fulfil a personal development plan

Manage personal performance and developmentReal unit · SFJ Awards

It teaches you to manage their personal performance and development in alignment with organisational objectives. You'll develop skills in time management, workload prioritisation, identifying development needs, and fulfilling a personal development plan to support career progression.

What you'll be able to do

Manage personal performance in line with organisational objectives
Manage own time effectively to meet deadlines and prioritise workload
Identify own development needs to enhance skills and knowledge
Fulfil a personal development plan to achieve career goals

Manage team performanceReal unit · SFJ Awards

It teaches you to manage team performance by understanding performance management principles, allocating work based on skills, assuring quality, and managing communication within the team to ensure clear expectations and effective collabouration.

What you'll be able to do

Understand the principles and methods involved in the management of team performance
Allocate work to team members and assure the quality of completed tasks
Manage communications within a team, ensuring effective information flow and collaboration

Participate in a projectReal unit · SFJ Awards

This unit provides learners with an understanding of project management principles and their role within a project team. You'll explore project planning, execution, monitoring, and control, and develop the ability to support project delivery by completing assigned tasks to the required standard.

What you'll be able to do

Understand how to manage a project, including planning, execution and monitoring
Support the delivery of a project by completing assigned tasks and contributing to team goals

Plan, allocate and monitor work of a teamReal unit · SFJ Awards

You'll gain the skills to plan, allocate, and monitor team work effectively. This includes identifying resources, prioritising tasks, matching tasks to individual skills, managing team members to achieve objectives, and implementing strategies to improve team performance.

What you'll be able to do

Plan work for a team, considering resources and priorities
Allocate work across a team, matching tasks to individual skills and experience
Manage team members effectively to achieve team objectives and targets
Improve the performance of a team through coaching, feedback and development

Plan, allocate, and monitor work of a teamReal unit · SFJ Awards

This unit covers how to plan, allocate and monitor work within a team, ensuring objectives are met.

What you'll be able to do

Plan work for a team
Allocate work across a team
Improve the performance of a team

Principles of team leadingReal unit · SFJ Awards

This unit provides foundational knowledge about various leadership styles and team dynamics.

What you'll be able to do

Understand leadership styles in organisations
Understand team dynamics
Understand techniques used to manage the work of teams

Principles of team leadingReal unit · SFJ Awards

You'll gain knowledge of leadership styles, team dynamics, and techniques for managing team work. The unit covers the impact of change management and methods of team motivation to support effective team leading.

What you'll be able to do

Understand different leadership styles and their application in organisations
Understand the characteristics of effective teams
Understand how team roles contribute to team dynamics
Understand techniques used to manage the work of teams, including planning, delegation and monitoring
Understand the impact of change management within a team and how to support team members through change
Understand different methods of team motivation and how to apply them

Procure products and/or servicesReal unit · SFJ Awards

You'll learn to identify procurement requirements, select suppliers, and purchase products and/or services in line with organisational procedures. The unit covers specifying quality and quantity needs, evaluating proposals, and maintaining accurate procurement records.

What you'll be able to do

Identify procurement requirements based on organisational needs
Specify the required quality and quantity of products and/or services
Select suppliers based on pre-determined criteria
Evaluate supplier proposals and quotations
Buy products and/or services in accordance with organisational procedures
Maintain accurate records of procurement activities

Promote equity, diversity and inclusion in the workplaceReal unit · SFJ Awards

This unit provides learners with an understanding of equity, diversity, and inclusion in the workplace. You'll explore organisational policies, legal requirements, and personal attitudes, and develop skills to support equity, diversity, and inclusion effectively.

What you'll be able to do

Understand the organisational policies and procedures relating to equity, diversity and inclusion in the workplace
Understand the legal requirements relating to equity, diversity and inclusion in the workplace
Understand the personal attitudes, values and beliefs that impact on equity, diversity and inclusion in the workplace
Understand the importance of promoting equity, diversity and inclusion in the workplace
Support equity, diversity, and inclusion in the workplace through own actions
Challenge discriminatory behaviour in the workplace

Resolve customers’ problems and complaintsReal unit · SFJ Awards

You'll understand organisational processes for monitoring and resolving customer problems and complaints. The unit teaches you to deal with customer issues professionally and resolve them effectively in line with organisational procedures.

What you'll be able to do

Understand the processes for monitoring customers’ problems and complaints within an organisation
Understand the procedures for resolving customers’ problems and complaints
Deal with customers’ problems and complaints in a professional manner
Resolve customers’ problems and complaints effectively

The honest bit

You’ve started things before

Most courses were built for a room full of people who aren’t you. A cohort moves on whether or not your week allowed it, and by the third week the thing you’re behind on becomes the reason you stop opening it.

There’s no cohort here, and no timetable to fall behind. Before anything starts, Zavmo asks when you’re sharpest and how long you can realistically sit down for, then builds the sessions around those answers. A bad fortnight changes your pace. It doesn’t put you behind.

And you only pay once you start learning. Searching and planning are free, and you can cancel any time — so the cost of finding out is an afternoon, not a year.

Your passport

Every credit is a stamp you keep

Level 3 credits are regulated. They don’t vanish when a subscription ends or a website closes. They travel to any employer, and Zavmo keeps the map of what you’ve earned and what’s next.

Chair and lead meetingsCollaborate with other departmentsDevelop and deliver a presentationDevelop working relationships with colleaguesMake effective decisionsManage conflict within a teamManage individuals’ performanceManage knowledge in own area of responsibility

Each stamp is a real unit registered against this qualification.

Who’d teach you this

The Evidence Evaluator

Assessor

Helps you show what you can actually do, gathering the evidence that proves it as you learn.

Meet all twelve tutors

Where this connects

Where these credits take you

A qualification is never a dead end here. See the jobs its credits open, the national occupational standards its units map to, and the future skills they quietly build.

Where this can lead

Procurement Coordinator

Your journey starts as an Analyst, learning the crucial foundations. With dedication, continuous learning, and a proactive attitude, there's a clear and exciting path to becoming a leader in the privacy field. We're here to help you every step of the way.

See the whole journey →

Opens the roleProcurement CoordinatorOne of the jobs this qualification is a route into · 6 near-identical records folded inSee the role →Opens the roleAssociate Procurement Business PartnerOne of the jobs this qualification is a route intoSee the role →Opens the roleJunior Head of PurchasingOne of the jobs this qualification is a route intoSee the role →Opens the roleJunior Procurement SpecialistOne of the jobs this qualification is a route intoSee the role →Opens the roleAssociate Supplier CoordinatorOne of the jobs this qualification is a route intoSee the role →Opens the roleProcurement Helpdesk CoordinatorOne of the jobs this qualification is a route intoSee the role →Future FluencyAll ten future skillsSee how every unit is contextualised by the tenExplore →

Showing 6 roles, drawn from 16 job records mapped to this qualification.

How you’ll actually learn this

One-to-one, on your own real work

A qualification is usually something done to you: sit the class, sit the exam, hope it sticks. Here it’s the opposite. You learn it one-to-one with a companion, on your own real work, and you keep going until you can use it, not just recall it.

One-to-one, on your real workNo lectures, no past-papers. Every unit is practised on the actual tasks your job throws at you, a tutor beside you, not a video in front of you.

Taught to the top, not the testMost courses stop at remembering. Your companion keeps climbing: analysing, judging, creating. That’s the part a machine can’t do for you.

Credits you keep, a map that continuesEvery unit is regulated and yours for good. The day you finish, Zavmo already knows the next role your new credits open.

Chair and lead meetingsLevel 3

Applied to your work in any of these jobs

Which job do you mean?

Procurement Coordinator Associate Procurement Business Partner Junior Head of Purchasing Junior Procurement Specialist Associate Supplier Coordinator Procurement Helpdesk Coordinator

Learners will develop the skills to chair and lead meetings efficiently. The unit covers preparing agendas, inviting participants, facilitating discussions, managing meeting time, and handling post-meeting activities such as documenting outcomes and following up on actions.

How the thinking builds

Remember
Understand
Apply
Analyse
Evaluate
Create

An illustration of a Zavmo lesson, built from this role’s own route. The unit, its objective and every criterion above are the awarding body’s own words, not an example.

Your PlanIllustration

Built for SFJ Awards Level 3 Certificate in Team Leading

17 units in this credential, in the order it lists them, awarded by SFJ Awards.

Chair and lead meetings
Collaborate with other departments
Develop and deliver a presentation
Develop working relationships with colleagues
Make effective decisions
Manage conflict within a team

and 11 more in the full unit list below.

These are the real units of this credential, in its own order. Nothing here is marked done, because this plan has not been started by anyone yet. Yours would fill in as you go.

One to one, not one to many

No two people run this the same way

A course is written once and handed to everyone. This is assembled around you, and keeps changing as it learns you. Five things it reads, and what each one changes.

Your actual work Every unit is taught against a live piece of your own work, not a worked example from a textbook.
What you already know The first conversation finds your starting point, so you skip what you can already do and spend the time on what you cannot.
The conditions you learn under Not a learning-styles quiz. The evidence does not support those. The dimensions the research does back, read once and used to shape the plan.
How far you got last time It picks up mid-thought. The tutor knows what you said, what you struggled with, and what it asked you to try.
Which tutor suits the moment Twelve of them, each for a different kind of thinking. The one who walks you through a first idea is not the one who stress-tests it.

See how you learn, free. Eight questions, no sign-up. A directional taster; the diagnostic inside Zavmo goes deeper and keeps adapting.

Why it sticks

Most courses stop at remembering

There’s a well-known ladder of how deeply you learn something, called Bloom’s Taxonomy. Most courses get you up the first two rungs: you remember some facts, you pass a test, you forget it. Real skill lives at the top. Judging, deciding, creating. And this isn’t a generic ladder: every rung has a named Zavmo tutor who walks you up it.

6CreateThe Creative Catalyst
5EvaluateThe Evidence Evaluator
4AnalyseThe Analyst
3ApplyThe Coach
2UnderstandThe Connector
1RememberThe Builder

Where most courses leave you Where Zavmo takes you

Why this matters: AI can already remember and understand for you. What it can’t do is take your real problem and judge the right call. So the only learning worth paying for is the learning that takes you to the top. That’s exactly what a tutor doing it with you, on your real work, is for.

The value

Why the companion is worth £70 a month

You’re not paying for the units. They’re regulated, and the same wherever you earn them. You’re paying for the one thing that decides whether you actually get there: a companion that makes them stick, on your real work.

That is one-to-one on this qualification, every day, on the work you already do, for £70 a month. Your first module is free, so you can see the teaching before you pay for any of it. Billed monthly, cancel any time and billing stops.

Earned on your own work, taught to the top.

Everything you just read, learned one-to-one on the job you already do. Your first module is free, so you can see the teaching before you pay for any of it.

Build my plan, free

No card. See how this qualification maps onto your role and meet the tutors who’d teach it, free. The learning begins when you subscribe. It’s £70 a month, billed monthly. Cancel any time and billing stops.