How you’d get this certificate
- Zavmo teaches you. You learn the units one-to-one with an AI tutor, on your own work.
- You register with an approved centre. That is a college, training provider or employer SFJ Awards has approved to offer this qualification. Zavmo is not an approved centre, so you register with them, not with us.
- The centre assesses, and SFJ Awards awards. A qualified assessor at the centre judges your evidence, and the certificate comes from SFJ Awards.
The Level 3 Certificate in Team Leading is aimed at individuals in a business management environment who have, or are looking to develop, team leading responsibilities. It allows learners to develop skills in areas such as managing conflict, developing working relationships, and delivering presentations.
These are the units SFJ Awards registers against this qualification. It is a catalogue, not a syllabus. Which of them you take depends on the combination the qualification requires, and that is set by the awarding body rather than by us. Every unit here is regulated. Zavmo teaches towards them on your own work.
Zavmo is not an awarding body, is not an approved centre, and is not affiliated with SFJ Awards. It does the teaching and the mapping. SFJ Awards sets this qualification and awards it, and a qualified human assessor makes the assessment decision.
What each unit actually teaches you to do
Chair and lead meetings Real unit · SFJ Awards
What you'll be able to do
- Prepare to lead meetings, ensuring all necessary arrangements are in place
- Chair and lead meetings effectively, guiding discussions and ensuring objectives are met
- Deal with post-meeting matters, including documenting outcomes and following up on action points
Collaborate with other departments Real unit · SFJ Awards
What you'll be able to do
- Understand the importance of collaboration with other departments within an organisation
- Understand the communication methods used to collaborate with other departments
- Understand the potential barriers to collaboration with other departments
- Understand opportunities for collaboration with other departments to achieve organisational goals
- Collaborate with other departments to achieve shared objectives
- Communicate effectively with colleagues in other departments
Develop and deliver a presentation Real unit · SFJ Awards
What you'll be able to do
- Understand the principles underpinning the delivery of presentations, including audience engagement, visual aids and effective communication techniques.
- Understand how to develop a presentation that is clear, concise and tailored to the target audience.
- Develop a presentation using appropriate tools and techniques.
- Prepare to deliver a presentation, including rehearsing, preparing materials and managing nerves.
- Deliver a presentation effectively, engaging the audience and conveying key messages clearly.
Develop working relationships with colleagues Real unit · SFJ Awards
What you'll be able to do
- Understand the principles of effective team working, including communication, collaboration and mutual respect.
- Understand how to collaborate with colleagues to resolve problems effectively and efficiently.
- Maintain effective working relationships with colleagues through clear communication, active listening and constructive feedback.
Make effective decisions Real unit · SFJ Awards
What you'll be able to do
- Understand circumstances that require a decision to be made, recognising the need for action
- Collect information to inform decision-making, gathering relevant data and evidence
- Understand how to use information to inform decision-making, analysing data and considering options
- Make a decision based on available information and assessed risks
Manage conflict within a team Real unit · SFJ Awards
What you'll be able to do
- Understand the principles of conflict management, including identifying causes of conflict, communication strategies and resolution techniques.
- Reduce the potential for conflict within a team by promoting open communication, clear expectations and a positive working environment.
- Deal with conflict within a team effectively, using appropriate communication and resolution techniques to achieve a positive outcome.
Manage individuals’ performance Real unit · SFJ Awards
What you'll be able to do
- Understand the management of underperformance in the workplace, including identifying causes and implementing solutions
- Manage individuals’ performance in the workplace, providing feedback and support to improve performance
Manage knowledge in own area of responsibility Real unit · SFJ Awards
What you'll be able to do
- Understand existing knowledge management practices and resources within own area of responsibility.
- Understand how to develop new knowledge and share existing knowledge effectively with colleagues.
- Monitor and evaluate the effectiveness of knowledge management practices in own area of responsibility, identifying areas for improvement.
Manage personal performance and development Real unit · SFJ Awards
What you'll be able to do
- Manage personal performance
- Manage own time and workload
- Identify own development needs
- Fulfil a personal development plan
Manage team performance Real unit · SFJ Awards
What you'll be able to do
- Understand the principles and methods involved in the management of team performance
- Allocate work to team members and assure the quality of completed tasks
- Manage communications within a team, ensuring effective information flow and collaboration
Participate in a project Real unit · SFJ Awards
What you'll be able to do
- Understand how to manage a project, including planning, execution and monitoring
- Support the delivery of a project by completing assigned tasks and contributing to team goals
Plan, allocate and monitor work of a team Real unit · SFJ Awards
What you'll be able to do
- Plan work for a team, considering resources and priorities
- Allocate work across a team, matching tasks to individual skills and experience
- Manage team members effectively to achieve team objectives and targets
- Improve the performance of a team through coaching, feedback and development
Principles of team leading Real unit · SFJ Awards
What you'll be able to do
- Understand different leadership styles and their application in organisations
- Understand the characteristics of effective teams
- Understand how team roles contribute to team dynamics
- Understand techniques used to manage the work of teams, including planning, delegation and monitoring
- Understand the impact of change management within a team and how to support team members through change
- Understand different methods of team motivation and how to apply them
Procure products and/or services Real unit · SFJ Awards
What you'll be able to do
- Identify procurement requirements based on organisational needs
- Specify the required quality and quantity of products and/or services
- Select suppliers based on pre-determined criteria
- Evaluate supplier proposals and quotations
- Buy products and/or services in accordance with organisational procedures
- Maintain accurate records of procurement activities
Promote equity, diversity and inclusion in the workplace Real unit · SFJ Awards
What you'll be able to do
- Understand the organisational policies and procedures relating to equity, diversity and inclusion in the workplace
- Understand the legal requirements relating to equity, diversity and inclusion in the workplace
- Understand the personal attitudes, values and beliefs that impact on equity, diversity and inclusion in the workplace
- Understand the importance of promoting equity, diversity and inclusion in the workplace
- Support equity, diversity, and inclusion in the workplace through own actions
- Challenge discriminatory behaviour in the workplace
Resolve customers’ problems and complaints Real unit · SFJ Awards
What you'll be able to do
- Understand the processes for monitoring customers’ problems and complaints within an organisation
- Understand the procedures for resolving customers’ problems and complaints
- Deal with customers’ problems and complaints in a professional manner
- Resolve customers’ problems and complaints effectively
Free, by email
Is this the right qualification for you?
One email to help you decide: the facts, what it teaches, the jobs it leads to and where to start free. With a link back here. Nothing else follows unless you confirm your address.
Juliette Denny, Zavmo's founder, writes about learning and work on LinkedIn. Follow Juliette's Learning Tribe
Study the units online with a personal AI tutor, for £70 a month. Your first Future Fluency module is free.
The jobs these credits are mapped to
A qualification is never a dead end here. Each of these is a job record this qualification is a mapped route into.
- 5 records
- 1 record
- 1 record
- 1 record
- 1 record
- 1 record
Showing 6 roles, drawn from 13 job records mapped to this qualification. Near-identical records are folded together, and each row says how many it stands for.
Where this can lead
Procurement Coordinator
This role builds a grounding in procurement. It can lead to work as a Senior Supplier Relationship Manager, or further into category management.
See the whole journeyOne email to help you decide: the facts, what it teaches, the jobs it leads to and where to start free. With a link back here. Nothing else follows unless you confirm your address.
The credits, and who awards them
Level 3 credits are regulated, and they are awarded by SFJ Awards rather than by Zavmo. They don’t vanish when a subscription ends or a website closes. They travel to any employer, and Zavmo keeps the map of what you have covered and what is next.
What you would be collecting
Chair and lead meetingsCollaborate with other departmentsDevelop and deliver a presentationDevelop working relationships with colleaguesMake effective decisionsManage conflict within a teamManage individuals’ performanceManage knowledge in own area of responsibility
Each one is a real unit registered against this qualification.
How you’d practise it
You don’t watch this. You do it.
You are not assessed on remembering this. You are assessed on applying it, analysing it, evaluating it and producing something. So that is what the practice is: projects, role play and your own live cases, with a tutor in the room.
The Coach · your practice partner Illustration - Rehearse the conversation Apply
“Manage conflict within a team” is a conversation before it is a document. You have it with Zavmo playing the other person, badly at first, then again once you know what you actually want to say.
- Bring your own plan Create
For “Participate in a project” you bring the plan you are actually working on, not a case study. Zavmo pulls on the assumptions in it until the weak one shows.
- Map a live decision Analyse
“Plan, allocate and monitor work of a team” runs on a decision you are facing now. Zavmo maps it with you and shows what the second-order effect looks like before you find out the slow way.
- Lead it Apply
“Chair and lead meetings” is practised on the team you actually have. You talk through the call you are about to make, and Zavmo makes you say it the way you would say it to them.
How you would learn this
One to one, on the work you already do
A tutor sets the task against your own job and marks the reasoning, at your pace. There is no cohort to fall behind.
A lesson from Chair and lead meetings, one of this qualification's own units.
Applied to your work in any of these jobs
Learners will develop the skills to chair and lead meetings efficiently. The unit covers preparing agendas, inviting participants, facilitating discussions, managing meeting time, and handling post-meeting activities such as documenting outcomes and following up on actions.
- 1 Remember
- 2 Understand
- 3 Apply
- 4 Analyse
- 5 Evaluate
- 6 Create
It is £70 a month, billed monthly. Your free first module is Future Fluency, and you can cancel any time. Teaching towards this qualification begins when you subscribe.
Built for SFJ Awards Level 3 Certificate in Team Leading
16 units in this credential, in the order it lists them, awarded by SFJ Awards.
- Chair and lead meetings
- Collaborate with other departments
- Develop and deliver a presentation
- Develop working relationships with colleagues
- Make effective decisions
- Manage conflict within a team
and 10 more in the full unit list below.
Free tools
Want a read on where you stand?
Three free tools, no account needed. Each one ends with a role, a level and a way in.
Learned on your own work, taught one-to-one.
Everything you just read, learned one-to-one on the job you already do. Your free first module is Future Fluency, so you can see how the teaching works before you pay for anything.
Start my free AI Fluency moduleNo card. See how this qualification maps onto your role and meet the tutors who’d teach it, free. The learning begins when you subscribe. It’s £70 a month, billed monthly. Cancel any time and billing stops.
The title, level, credits, guided learning hours and unit learning outcomes on this page are taken from the Ofqual Register of Regulated Qualifications. Contains public sector information licensed under the Open Government Licence v3.0. Where this data comes from.