Chartered Institute of Housing · RQF Level 5
CIH Level 5 Diploma in Housing
You don’t just earn this. You learn to use it, one-to-one, on your own real work.
- LevelRQF Level 5
- Total credits38
- Guided learning79 hours
- Units in this qualification7
Awarded by Chartered Institute of Housing · on the Ofqual register
Start here
See how this course maps onto your role
Ten quick questions, one per Future Fluency, asked against this qualification rather than a generic one.
About 5 minutes · No card · Nothing to commit to
What you’ll learn
What each unit actually teaches you to do
This housing qualification provides professionals with the knowledge and skills to deliver effective housing services at a strategic and executive level.
These are the units Chartered Institute of Housing registers against this qualification. It is a catalogue, not a syllabus. Which of them you take depends on the combination the qualification requires, and that is set by the awarding body rather than by us. Every unit here is regulated, and every one you earn is yours to keep.
Customer focused housing services and communicationReal unit · Chartered Institute of Housing
What you'll be able to do
- Understand how to provide inclusive housing services that effectively meet the diverse and changing needs of all housing customers.
- Analyse the impact of the diversification of housing services on both landlords and customers, considering various perspectives.
- Understand effective communication strategies and techniques for interacting with housing customers in a professional and empathetic manner.
Ethical practice in housingReal unit · Chartered Institute of Housing
What you'll be able to do
- Understand the core principles of ethical practice within a professional context.
- Understand how ethical practices are applied within housing organisations.
- Analyse the impact of ethical practices on housing customers and stakeholders.
- Understand how ethical practices should be applied by a leader or manager working in the housing sector.
Housing in contextReal unit · Chartered Institute of Housing
What you'll be able to do
- Understand theoretical discourse and comparative housing studies, including different perspectives and methodologies.
- Understand the historical development of housing policy related to a specific aspect of housing, tracing its evolution over time.
- Understand the social, cultural, political, and economic context surrounding housing policy regarding a specific aspect of housing, analysing the influencing factors.
- Understand the relevant legal framework and legislation pertaining to a specific aspect of housing policy.
- Make a well-reasoned case for future trends and developments in a specific aspect of housing policy, supported by evidence and analysis.
Leadership and management in housingReal unit · Chartered Institute of Housing
What you'll be able to do
- Understand the relationship between management and leadership within a housing context.
- Understand how different leadership styles impact on the vision and operation of a housing organisation.
- Understand how leadership and management effectiveness can be evaluated within a housing organisation.
Managing partner relationships in housingReal unit · Chartered Institute of Housing
What you'll be able to do
- Understand how to work effectively with a variety of partners involved in the delivery of housing services.
- Understand the principles of contract management in the delivery of a housing service.
Professionalism in housingReal unit · Chartered Institute of Housing
What you'll be able to do
- Understand what professionalism means in a housing context, including ethical considerations and responsibilities.
- Understand professional practice and professional standards expected of housing professionals.
- Understand the importance of professional judgement and reflective practice in a housing context.
- Manage own professional development to maintain competence and enhance skills.
Strategic and business planning for housing organisationsReal unit · Chartered Institute of Housing
What you'll be able to do
- Understand the role, purpose, and inherent complexities of a housing organisation within its operating environment.
- Understand the concepts of strategic development, strategic thinking, and strategic planning as they apply to housing organisations.
- Develop a clear and compelling vision for the future direction of a housing organisation.
- Create a comprehensive strategic business plan for a housing organisation, outlining objectives, strategies, and implementation steps.
- Implement a strategic business plan, monitoring progress and making necessary adjustments to achieve desired outcomes.
The honest bit
You’ve started things before
Most courses were built for a room full of people who aren’t you. A cohort moves on whether or not your week allowed it, and by the third week the thing you’re behind on becomes the reason you stop opening it.
There’s no cohort here, and no timetable to fall behind. Before anything starts, Zavmo asks when you’re sharpest and how long you can realistically sit down for, then builds the sessions around those answers. A bad fortnight changes your pace. It doesn’t put you behind.
And you only pay once you start learning. Searching and planning are free, and you can cancel any time — so the cost of finding out is an afternoon, not a year.
Your passport
Every credit is a stamp you keep
Level 5 credits are regulated. They don’t vanish when a subscription ends or a website closes. They travel to any employer, and Zavmo keeps the map of what you’ve earned and what’s next.
Each stamp is a real unit registered against this qualification.
Who’d teach you this
The Evidence Evaluator
Assessor
Helps you show what you can actually do, gathering the evidence that proves it as you learn.
Meet all twelve tutorsWhere this connects
Where these credits take you
A qualification is never a dead end here. See the jobs its credits open, the national occupational standards its units map to, and the future skills they quietly build.
- Analyse and evaluate research data within a housing environment
- Assess housing need and demand of the local population across all tenures
- Contribute to housing reviews, strategies and plans
- Deliver new housing supply in conjunction with partners
- Develop and manage partnership working arrangements
- Develop and review operational business plans within a housing environment
- Develop and sustain partnership or collaborative working arrangements
- Identify and implement change to improve housing services
Skills it covers
What the job actually needs. These are the standards the units are built against, in the words employers and awarding bodies already use for the work itself.
How you’ll actually learn this
One-to-one, on your own real work
A qualification is usually something done to you: sit the class, sit the exam, hope it sticks. Here it’s the opposite. You learn it one-to-one with a companion, on your own real work, and you keep going until you can use it, not just recall it.
Applied to your own work
This unit enables learners to understand how to provide inclusive housing services that meet diverse customer needs. Learners will analyse the effects of service diversification on landlords and customers and develop effective communication strategies.
- Remember
- Understand
- Apply
- Analyse
- Evaluate
- Create
Built for CIH Level 5 Diploma in Housing
7 units in this credential, in the order it lists them, awarded by Chartered Institute of Housing.
- Customer focused housing services and communication
- Ethical practice in housing
- Housing in context
- Leadership and management in housing
- Managing partner relationships in housing
- Professionalism in housing
and 1 more in the full unit list below.
One to one, not one to many
No two people run this the same way
A course is written once and handed to everyone. This is assembled around you, and keeps changing as it learns you. Five things it reads, and what each one changes.
- Your actual work Every unit is taught against a live piece of your own work, not a worked example from a textbook.
- What you already know The first conversation finds your starting point, so you skip what you can already do and spend the time on what you cannot.
- The conditions you learn under Not a learning-styles quiz. The evidence does not support those. The dimensions the research does back, read once and used to shape the plan.
- How far you got last time It picks up mid-thought. The tutor knows what you said, what you struggled with, and what it asked you to try.
- Which tutor suits the moment Twelve of them, each for a different kind of thinking. The one who walks you through a first idea is not the one who stress-tests it.
See how you learn, free. Eight questions, no sign-up. A directional taster; the diagnostic inside Zavmo goes deeper and keeps adapting.
Why it sticks
Most courses stop at remembering
There’s a well-known ladder of how deeply you learn something, called Bloom’s Taxonomy. Most courses get you up the first two rungs: you remember some facts, you pass a test, you forget it. Real skill lives at the top. Judging, deciding, creating. And this isn’t a generic ladder: every rung has a named Zavmo tutor who walks you up it.
- 6CreateThe Creative Catalyst
- 5EvaluateThe Evidence Evaluator
- 4AnalyseThe Analyst
- 3ApplyThe Coach
- 2UnderstandThe Connector
- 1RememberThe Builder
Where most courses leave you Where Zavmo takes you
The value
Why the companion is worth £70 a month
You’re not paying for the units. They’re regulated, and the same wherever you earn them. You’re paying for the one thing that decides whether you actually get there: a companion that makes them stick, on your real work.
That is one-to-one on this qualification, every day, on the work you already do, for £70 a month. Your first module is free, so you can see the teaching before you pay for any of it. Billed monthly, cancel any time and billing stops.
Earned on your own work, taught to the top.
Everything you just read, learned one-to-one on the job you already do. Your first module is free, so you can see the teaching before you pay for any of it.
Build my plan, freeNo card. See how this qualification maps onto your role and meet the tutors who’d teach it, free. The learning begins when you subscribe. It’s £70 a month, billed monthly. Cancel any time and billing stops.