How you’d get this certificate
- Zavmo teaches you. You learn the units one-to-one with an AI tutor, on your own work.
- You register with an approved centre. That is a college, training provider or employer Chartered Institute of Housing has approved to offer this qualification. Zavmo is not an approved centre, so you register with them, not with us.
- The centre assesses, and Chartered Institute of Housing awards. A qualified assessor at the centre judges your evidence, and the certificate comes from Chartered Institute of Housing.
This housing qualification provides professionals with the knowledge and skills to deliver effective housing services at a strategic and executive level.
These are the units Chartered Institute of Housing registers against this qualification. It is a catalogue, not a syllabus. Which of them you take depends on the combination the qualification requires, and that is set by the awarding body rather than by us. Every unit here is regulated. Zavmo teaches towards them on your own work, and work done here is recognised as prior learning under the agreements we hold.
Zavmo is not an awarding body, is not an approved centre, and is not affiliated with Chartered Institute of Housing. It does the teaching and the mapping. Chartered Institute of Housing sets this qualification and awards it, and a qualified human assessor makes the assessment decision.
Free first step
Try a free Future Fluency lesson first
The free part is a Future Fluency lesson on using AI at work. It is not part of this qualification. Next, a free account. We build your plan for this qualification as you set up. Teaching towards this qualification begins when you subscribe.
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What each unit actually teaches you to do
Customer focused housing services and communication Real unit · Chartered Institute of Housing
What you'll be able to do
- Understand how to provide inclusive housing services that effectively meet the diverse and changing needs of all housing customers.
- Analyse the impact of the diversification of housing services on both landlords and customers, considering various perspectives.
- Understand effective communication strategies and techniques for interacting with housing customers in a professional and empathetic manner.
Ethical practice in housing Real unit · Chartered Institute of Housing
What you'll be able to do
- Understand the core principles of ethical practice within a professional context.
- Understand how ethical practices are applied within housing organisations.
- Analyse the impact of ethical practices on housing customers and stakeholders.
- Understand how ethical practices should be applied by a leader or manager working in the housing sector.
Housing in context Real unit · Chartered Institute of Housing
What you'll be able to do
- Understand theoretical discourse and comparative housing studies, including different perspectives and methodologies.
- Understand the historical development of housing policy related to a specific aspect of housing, tracing its evolution over time.
- Understand the social, cultural, political, and economic context surrounding housing policy regarding a specific aspect of housing, analysing the influencing factors.
- Understand the relevant legal framework and legislation pertaining to a specific aspect of housing policy.
- Make a well-reasoned case for future trends and developments in a specific aspect of housing policy, supported by evidence and analysis.
Leadership and management in housing Real unit · Chartered Institute of Housing
What you'll be able to do
- Understand the relationship between management and leadership within a housing context.
- Understand how different leadership styles impact on the vision and operation of a housing organisation.
- Understand how leadership and management effectiveness can be evaluated within a housing organisation.
Managing partner relationships in housing Real unit · Chartered Institute of Housing
What you'll be able to do
- Understand how to work effectively with a variety of partners involved in the delivery of housing services.
- Understand the principles of contract management in the delivery of a housing service.
Professionalism in housing Real unit · Chartered Institute of Housing
What you'll be able to do
- Understand what professionalism means in a housing context, including ethical considerations and responsibilities.
- Understand professional practice and professional standards expected of housing professionals.
- Understand the importance of professional judgement and reflective practice in a housing context.
- Manage own professional development to maintain competence and enhance skills.
Strategic and business planning for housing organisations Real unit · Chartered Institute of Housing
What you'll be able to do
- Understand the role, purpose, and inherent complexities of a housing organisation within its operating environment.
- Understand the concepts of strategic development, strategic thinking, and strategic planning as they apply to housing organisations.
- Develop a clear and compelling vision for the future direction of a housing organisation.
- Create a comprehensive strategic business plan for a housing organisation, outlining objectives, strategies, and implementation steps.
- Implement a strategic business plan, monitoring progress and making necessary adjustments to achieve desired outcomes.
The national standards these units are built against
What the job actually needs, in the words employers and awarding bodies already use for the work itself.
- Standard
Analyse and evaluate research data within a housing environment
- Standard
Assess housing need and demand of the local population across all tenures
- Standard
Contribute to housing reviews, strategies and plans
- Standard
Deliver new housing supply in conjunction with partners
- Standard
Develop and manage partnership working arrangements
- Standard
Develop and review operational business plans within a housing environment
- Standard
Develop and sustain partnership or collaborative working arrangements
- Standard
Develop and sustain partnership or collaborative working arrangements
- Standard
Identify and implement change to improve housing services
- Standard
Maintain effective working relationships with housing colleagues and others
- Standard
Manage housing projects and contractors
- Standard
Plan and develop housing related services
The credits, and who awards them
Level 5 credits are regulated, and they are awarded by Chartered Institute of Housing rather than by Zavmo. They don’t vanish when a subscription ends or a website closes. They travel to any employer, and Zavmo keeps the map of what you have covered and what is next.
What you would be collecting
Customer focused housing services and communicationEthical practice in housingHousing in contextLeadership and management in housingManaging partner relationships in housingProfessionalism in housingStrategic and business planning for housing organisations
Each one is a real unit registered against this qualification.
How you’d practise it
You don’t watch this. You do it.
You are not assessed on remembering this. You are assessed on applying it, analysing it, evaluating it and producing something. So that is what the practice is: projects, role play and your own live cases, with a tutor in the room.
The Navigator · your what-if tutor Illustration - Bring your own plan Create
For “Strategic and business planning for housing organisations” you bring the plan you are actually working on, not a case study. Zavmo pulls on the assumptions in it until the weak one shows.
- Lead it Apply
“Leadership and management in housing” is practised on the team you actually have. You talk through the call you are about to make, and Zavmo makes you say it the way you would say it to them.
What you leave holding
The standards this credential builds, in the shape the product keeps them
Nothing here is marked learned. There is no learner on a public page, so the map shows what the qualification covers rather than what anybody has done.
- Analyse and evaluate research data within a housing environment
- Assess housing need and demand of the local population across all tenures
- Contribute to housing reviews, strategies and plans
- Deliver new housing supply in conjunction with partners
- Develop and manage partnership working arrangements
- Develop and review operational business plans within a housing environment
- Develop and sustain partnership or collaborative working arrangements
- Identify and implement change to improve housing services
How you would learn this
One to one, on the work you already do
A tutor sets the task against your own job and marks the reasoning, at your pace. There is no cohort to fall behind.
A lesson from Customer focused housing services and communication, one of this qualification's own units.
Applied to your own work
This unit enables learners to understand how to provide inclusive housing services that meet diverse customer needs. Learners will analyse the effects of service diversification on landlords and customers and develop effective communication strategies.
- 1 Remember
- 2 Understand
- 3 Apply
- 4 Analyse
- 5 Evaluate
- 6 Create
It is £70 a month, billed monthly. Your free first module is Future Fluency, and you can cancel any time. Teaching towards this qualification begins when you subscribe.
Built for CIH Level 5 Diploma in Housing
7 units in this credential, in the order it lists them, awarded by Chartered Institute of Housing.
- Customer focused housing services and communication
- Ethical practice in housing
- Housing in context
- Leadership and management in housing
- Managing partner relationships in housing
- Professionalism in housing
and 1 more in the full unit list below.
Free tools
Want a read on where you stand?
Three free tools, no account needed. Each one ends with a role, a level and a way in.
Learned on your own work, taught one-to-one.
Everything you just read, learned one-to-one on the job you already do. Your free first module is Future Fluency, so you can see how the teaching works before you pay for anything.
Build my plan, freeNo card. See how this qualification maps onto your role and meet the tutors who’d teach it, free. The learning begins when you subscribe. It’s £70 a month, billed monthly. Cancel any time and billing stops.
The title, level, credits, guided learning hours and unit learning outcomes on this page are taken from the Ofqual Register of Regulated Qualifications. Contains public sector information licensed under the Open Government Licence v3.0. Where this data comes from.