How you’d get it
How you’d get this certificate
- Zavmo teaches you. You learn the units one-to-one with an AI tutor, on your own work.
- You register with an approved centre. That is a college, training provider or employer Focus Awards Limited has approved to offer this qualification. Zavmo is not an approved centre, so you register with them, not with us.
- The centre assesses, and Focus Awards Limited awards. A qualified assessor at the centre judges your evidence, and the certificate comes from Focus Awards Limited.
01What it is
Focus Awards provide qualifications across a range of sectors, including Education, Health and Social Care, Compliance, Sports, Leisure and Recreation, and more
These are the units Focus Awards Limited registers against this qualification. It is a catalogue, not a syllabus. Which of them you take depends on the combination the qualification requires, and that is set by the awarding body rather than by us. Every unit here is regulated. Zavmo teaches towards them on your own work, and work done here is recognised as prior learning under the agreements we hold.
Zavmo is not an awarding body, is not an approved centre, and is not affiliated with Focus Awards Limited. It does the teaching and the mapping. Focus Awards Limited sets this qualification and awards it, and a qualified human assessor makes the assessment decision.
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02The units
What each unit actually teaches you to do
Appraise staff performance Real unit · Focus Awards Limited
You'll understand policies, theories, and models underpinning staff performance appraisal. The unit develops skills to support others in the appraisal process, facilitate preparation, enable participation, and evaluate appraisal practices.
What you'll be able to do
- Understand the relevant policies, theories, and models that underpin the appraisal of staff performance within an organisation.
- Support others to understand the purpose and benefits of the appraisal process.
- Facilitate thorough preparation for appraisals, ensuring appraisees are well-informed and prepared.
- Support appraisees to actively participate in appraisal meetings, contributing to a constructive dialogue.
- Evaluate own practice during the appraisal process, identifying areas for personal development and improvement.
Business and Resource Management in Adult Care Services Real unit · Focus Awards Limited
This unit covers principles of resource and human resource management within adult care services. You'll explore financial planning, recruitment, market provision, and integrated approaches in health and social care.
What you'll be able to do
- Understand the principles for effective resource management within adult care services.
- Understand the principles of effective human resource management within adult care services.
- Understand market provision in adult social care.
- Understand integrated approaches in health and social care.
Continuous Development Real unit · Focus Awards Limited
This unit supports learners to demonstrate commitment to continuous professional development through self-awareness and reflective practice. You'll manage their workload effectively while identifying and addressing personal learning needs.
What you'll be able to do
- Demonstrate a commitment to continuous professional development.
- Demonstrate commitment to self-awareness and reflective practice.
- Manage own workload effectively, prioritising tasks and meeting deadlines.
Continuous Improvement in Adult Care Real unit · Focus Awards Limited
You'll study continuous quality improvement principles and models in adult social care. The unit covers leading improvement initiatives, fostering innovation, and implementing effective change to enhance outcomes for individuals.
What you'll be able to do
- Understand the principles of continuous quality improvement in adult social care
- Understand different models and frameworks for continuous quality improvement
- Understand how to identify areas for improvement in adult care services
- Understand how to collect and analyse data to measure performance
- Lead continuous improvement in practice within the adult care setting
- Lead the implementation of quality improvement initiatives
- Lead the monitoring and evaluation of the impact of quality improvement initiatives
- Lead a culture that supports innovation and change to improve outcomes for individuals receiving care
- Understand how to foster a culture of learning and development
- Understand how to encourage staff to identify and implement innovative solutions
- Understand how to manage resistance to change
- Understand how to implement effective change within the adult care setting
- Understand how to plan and manage change projects
- Understand how to communicate change effectively to staff and other stakeholders
Decision Making in Adult Care Real unit · Focus Awards Limited
You'll study effective decision-making principles in adult care, including ethical and legal frameworks. The unit emphasises involving individuals and families and demonstrates decision-making skills in practical contexts.
What you'll be able to do
- Understand the principles of effective decision-making in adult care settings.
- Demonstrate effective decision-making skills in adult care scenarios.
Develop procedures and practice to respond to concerns and complaints Real unit · Focus Awards Limited
You'll gain knowledge of regulatory requirements, codes of practice, and guidance for managing concerns and complaints in care settings. The unit covers developing, implementing, and reviewing procedures to address concerns effectively and ensure staff compliance.
What you'll be able to do
- Understand the relevant regulatory requirements, codes of practice, and guidance pertaining to the effective management of concerns and complaints within a care setting.
- Develop clear and accessible procedures for addressing concerns and complaints in a timely and appropriate manner.
- Lead the implementation of procedures and practice for addressing concerns and complaints, ensuring all staff are aware of their responsibilities.
- Review the effectiveness of procedures and practices for addressing concerns and complaints, identifying areas for improvement and implementing necessary changes.
Effective Communication in Adult Care Real unit · Focus Awards Limited
This unit develops learners' communication skills in adult care settings, including adapting styles, managing conflict, and promoting positive interactions. You'll evaluate their communication effectiveness and apply practices to support individuals and professionals.
What you'll be able to do
- Use a range of communication skills to achieve positive interactions with individuals receiving care, their families, and other professionals
- Adapt communication styles to meet the needs of different individuals
- Use active listening skills to understand the perspectives of others
- Provide clear and concise information
- Manage and resolve conflict situations effectively
- Identify the causes of conflict
- Use negotiation and mediation skills to resolve conflict
- Communicate effectively with others in a variety of settings
- Communicate effectively in writing
- Communicate effectively verbally
- Use technology to communicate effectively
- Develop communication practices that promote positive outcomes for individuals receiving care
- Develop strategies to improve communication within the team
- Develop strategies to promote effective communication with individuals receiving care and their families
Equality, Diversity, Inclusion, and Human Rights Real unit · Focus Awards Limited
This unit provides learners with knowledge of equality, diversity, inclusion, and human rights within relevant settings. You'll develop leadership skills to promote and embed a culture that values and celebrates these principles, supported by relevant legislation and regulations.
What you'll be able to do
- Understand the key principles of equality, diversity, inclusion, and human rights within a relevant setting.
- Lead and foster a culture that actively promotes, values, and celebrates equality, diversity, inclusion, and human rights for all individuals.
Governance and Regulatory Processes Real unit · Focus Awards Limited
You'll develop knowledge of governance and regulatory processes in adult care, including relevant legislation, statutory guidance, and internal organisational governance. The unit covers regulatory systems, inspection processes, and compliance with legal and ethical requirements.
What you'll be able to do
- Understand legislation and statutory guidance that underpins adult care provision, ensuring compliance with legal and ethical requirements.
- Understand internal governance arrangements within own organisation, including policies, procedures, and lines of accountability.
- Understand systems and requirements for the regulation of adult care services, including registration, inspection, and enforcement.
- Understand the inspection process in adult social care, including the role of inspectors, the types of evidence they collect, and the standards they assess.
- Understand the inspection process in own service, and how to prepare for and respond to inspections.
Handling Information in Adult Care Real unit · Focus Awards Limited
You'll gain knowledge of effective information management principles in adult care. The unit covers implementing secure systems for collecting, storing, and sharing information, ensuring confidentiality and compliance with legal and ethical requirements.
What you'll be able to do
- Understand the principles of effective information management in adult care settings.
- Implement systems for effective information management, ensuring confidentiality and compliance with relevant legislation.
Health and Safety Real unit · Focus Awards Limited
You'll understand health and safety legislation relevant to adult social care and lead the implementation of related policies and procedures. The unit covers effective risk management to maintain safe working environments.
What you'll be able to do
- Understand the health and safety requirements relevant to adult social care settings.
- Lead the implementation of health and safety requirements within an adult social care environment.
- Understand the principles of effective risk management in adult social care.
- Lead the implementation of policies, procedures, and practices designed to effectively manage risk in adult social care.
Health and Wellbeing Real unit · Focus Awards Limited
This unit focuses on leading a culture that promotes individuals’ wellbeing and independence in daily practice. You'll understand strategies to embed health and wellbeing principles and evaluate the impact of positive cultures on individuals.
What you'll be able to do
- Lead a culture that promotes individuals’ wellbeing and independence in all aspects of day to day practice
- Understand the importance of promoting individuals’ health and wellbeing
- Lead practice in promoting individuals’ health and wellbeing
Lead a service that supports individuals through significant life events Real unit · Focus Awards Limited
You'll learn to lead services supporting individuals through significant life events. The unit covers implementing and evaluating organisational systems and procedures, ensuring appropriate resources, and preparing staff to respond effectively.
What you'll be able to do
- Implement organisational systems and procedures necessary to support individuals experiencing significant life events.
- Ensure sufficient and appropriate resources are available to support individuals experiencing significant life events.
- Ensure staff have the skills and knowledge to respond effectively to individuals experiencing significant life events.
Lead and manage end of life care services Real unit · Focus Awards Limited
This unit equips learners to lead and manage end of life care services, analysing relevant legislation and policy. You'll apply current theory and best practice to ensure compassionate, dignified, and person-centred care.
What you'll be able to do
- Apply current legislation and policy relating to end of life care to the development and implementation of effective end of life care services.
- Understand current theory and best practice underpinning end of life care, including palliative care principles and symptom management.
- Lead and manage effective end of life care services, ensuring the provision of compassionate, dignified, and person-centred care.
- Establish and maintain key relationships with relevant stakeholders to lead and manage end of life care effectively, including healthcare professionals, families, and community organisations.
- Support staff and others in the delivery of excellence in the end of life care service, providing training, mentorship, and emotional support.
- Continuously improve the quality of the end of life care service through monitoring, evaluation, and implementation of evidence-based practices.
Lead and manage infection prevention and control within the work setting Real unit · Focus Awards Limited
You'll explore infection prevention and control policies, procedures, and best practices. The unit covers leading implementation, managing information exchange, and addressing legal and ethical considerations within the work setting.
What you'll be able to do
- Understand current national and local infection prevention and control policies, procedures, and best practices relevant to the work setting.
- Lead the implementation of infection prevention and control policies and procedures within the work setting, ensuring adherence to guidelines and regulations.
- Manage the effective exchange of information about infections, including reporting, documentation, and communication with relevant parties.
- Lead the practice of infection prevention and control, promoting a culture of safety and hygiene within the work setting.
- Manage risk assessment and mitigation strategies in relation to infection prevention and control, ensuring a proactive approach to minimising potential hazards.
Lead and manage practice in dementia care Real unit · Focus Awards Limited
This unit covers current policy, legislation, and research in dementia care. You'll learn to lead practice that promotes well-being for individuals with dementia and support staff in delivering effective care.
What you'll be able to do
- Understand current policy and practice guidance relating to dementia care, including relevant legislation and ethical considerations.
- Support others to develop a comprehensive understanding of current research on the impact of dementia on individuals and their families, promoting evidence-based practice.
- Lead practice that actively promotes the well-being of individuals with dementia, focusing on their physical, emotional, and social needs.
- Lead practice that supports staff to establish and maintain positive and meaningful relationships with carers of individuals with dementia, fostering collaboration and communication.
- Support staff in the delivery of high-quality dementia care, providing guidance, training, and resources to enhance their skills and knowledge.
- Develop own practice in leading the delivery of dementia care, reflecting on experiences, seeking feedback, and engaging in continuous professional development.
Lead positive behavioural support Real unit · Focus Awards Limited
You'll explore the theoretical background and current policy context of Positive Behavioural Support (PBS). They will develop skills to conduct functional analyses and design person-centred primary prevention strategies to support individuals requiring PBS.
What you'll be able to do
- Understand the theoretical background and current policy context underpinning Positive Behavioural Support (PBS).
- Conduct a thorough functional analysis of an individual requiring Positive Behavioural Support.
- Design and lead the implementation of person-centred, primary prevention strategies to proactively address potential behavioural challenges.
- Design and lead the implementation of person-centred, primary prevention strategies to proactively address potential behavioural challenges.
- Assess the appropriateness and ethical considerations of reactive strategy use in specific situations.
- Lead the implementation of a comprehensive Positive Behavioural Support Plan.
- Effectively manage and regularly review the implementation of Positive Behavioural Support Plans to ensure their ongoing effectiveness and relevance.
Leadership and Management Real unit · Focus Awards Limited
You'll study leadership and management theories and styles relevant to adult care. The unit includes analysing their application and effectiveness, alongside key principles such as communication, delegation, and team building.
What you'll be able to do
- Understand different leadership and management theories and styles, and their application in adult care settings.
- Understand the key principles of effective leadership and management in adult care, including communication, delegation, and team building.
Leading Person-Centred Practice Real unit · Focus Awards Limited
It teaches you to understand and lead person-centred, outcomes-based practice in health and social care. You'll explore legal and ethical frameworks and develop skills to facilitate positive outcomes through partnership working and relational approaches.
What you'll be able to do
- Understand the core principles of person-centred, outcomes-based practice in health and social care.
- Understand how to apply person-centred, outcomes-based practice in a variety of settings.
- Understand the value of person-centred practice in partnership working to enable individuals to achieve their desired outcomes.
- Lead practice to facilitate positive outcomes for individuals through the consistent application of person-centred approaches.
- Understand the crucial role of positive relationships in promoting the health and wellbeing of individuals receiving care.
- Lead practice in recognising and valuing individuals’ relationships and their impact on wellbeing.
- Understand the principles of positive risk-taking in the context of supporting individuals to achieve their goals and aspirations.
- Lead the implementation of practices, policies, and procedures designed to effectively manage risk and promote positive risk-taking within the organisation.
Leading and Managing Teams in Adult Care Real unit · Focus Awards Limited
This unit equips learners with knowledge of leadership styles and team management strategies in adult care. You'll learn to motivate teams, delegate tasks effectively, provide constructive feedback, and monitor team performance.
What you'll be able to do
- Provide effective leadership for a team, motivating and guiding them towards achieving common goals.
- Manage team work effectively, ensuring tasks are allocated appropriately and completed to a high standard.
Leading the Vision in Adult Care Real unit · Focus Awards Limited
This unit focuses on developing and leading a clear vision for adult care services. You'll explore stakeholder involvement, strategic planning, and promoting staff commitment to achieve the service's future direction.
What you'll be able to do
- Understand the importance of developing a clear vision for an adult care service
- Understand how to involve stakeholders in the development of a vision
- Understand how to communicate the vision effectively to staff, individuals receiving care, and other stakeholders
- Understand how to develop a strategic plan to achieve the vision
- Lead the commitment of staff to the vision and future direction of the service
- Lead the implementation of the strategic plan to achieve the vision
- Lead the monitoring and evaluation of progress towards the vision
- Lead the adaptation of the vision and strategic plan in response to changing circumstances
Manage Disciplinary Processes Real unit · Focus Awards Limited
It teaches you to understand and manage disciplinary processes within organisations. You'll be able to address staff practice below standards, compile and present evidence, and manage disciplinary outcomes in line with legal and organisational frameworks.
What you'll be able to do
- Understand how to manage disciplinary processes
- Manage staff practice which falls below professional and/or organisational standards
- Compile and present evidence for a disciplinary proceeding
- Manage the outcomes of a disciplinary process
Manage Quality in Health and Social Care Real unit · Focus Awards Limited
You'll gain an understanding of quality assurance within health and social care, including key legislation, regulations, and best practice guidelines. The unit teaches you to implement quality standards, analyse quality assurance models, and lead evaluations to improve service delivery.
What you'll be able to do
- Understand the context of quality assurance in a health and social care setting, including relevant legislation, regulations, and best practice guidelines.
- Implement quality standards in a health and social care setting, ensuring that services meet the required levels of quality and safety.
- Lead the evaluation of quality processes in a health and social care setting, identifying areas for improvement and implementing changes to enhance service delivery.
Manage an Inter-Professional Team Real unit · Focus Awards Limited
You'll develop knowledge and skills to manage inter-professional teams effectively. The unit includes understanding roles, promoting collabouration, managing processes, and evaluating team effectiveness to achieve service objectives.
What you'll be able to do
- Understand the principles of interprofessional working within a team.
- Manage service objectives through the interprofessional team.
- Promote effective inter-professional team working.
- Manage processes for interprofessional work with individuals.
- Evaluate the effectiveness of interprofessional team work.
Manage domiciliary services Real unit · Focus Awards Limited
This unit focuses on managing domiciliary services, including relevant legislation, organisational structures, and quality factors. You'll develop plans for service management, ensure safe working systems, and support practitioners.
What you'll be able to do
- Understand factors that influence the management of domiciliary services.
- Effectively manage domiciliary services.
- Implement systems for working safely in domiciliary services.
- Supervise and support practitioners in order to promote individual’s needs and preferences in domiciliary services.
- Respond to day-to-day changes and emergencies in domiciliary services.
- Manage the human resources required for domiciliary services.
Manage physical resources Real unit · Focus Awards Limited
You'll learn to manage physical resources sustainably within their area of responsibility. The unit covers identifying resource needs, obtaining resources, monitoring quality and usage, and minimising environmental impact.
What you'll be able to do
- Understand the importance of sustainability when using physical resources
- Identify resource requirements for own area of responsibility
- Obtain required resources for own area of responsibility
- Monitor and review the quality and usage of resources in own area of responsibility
Managing Comments and Complaints in Adult Care Real unit · Focus Awards Limited
This unit focuses on managing comments and complaints in adult care settings. You'll understand relevant legislation, processes for handling feedback, and lead person-centred practices to respond effectively to concerns.
What you'll be able to do
- Understand the principles and processes involved in the effective management of comments and complaints within an adult care setting.
- Lead practice in actively listening to comments and complaints from individuals, their families, and other stakeholders.
- Lead practice in responding appropriately and effectively to comments and complaints, ensuring a person-centred approach.
Mental Capacity Real unit · Focus Awards Limited
You'll gain a comprehensive understanding of mental capacity and consent, including relevant legislation and guidance. The unit also covers the use and impact of restrictive practices within health and social care, emphasising ethical considerations.
What you'll be able to do
- Understand mental capacity and consent
- Understand the use and impact of restrictive practices
Partnerships in Adult Care Real unit · Focus Awards Limited
You'll understand the importance of effective relationships and partnership working in adult care settings. The unit covers managing relationships with individuals, carers, families, colleagues, and multi-agency professionals to achieve positive outcomes.
What you'll be able to do
- Understand the context of relationships and partnership working in adult care settings.
- Lead effective relationships with individuals, their carers, and families, ensuring their needs and preferences are central to care planning.
- Manage working relationships with colleagues within own setting to achieve positive outcomes for individuals receiving care.
- Work in partnerships with professionals from other agencies to provide coordinated and holistic support for individuals.
Personal Wellbeing Real unit · Focus Awards Limited
It teaches you to understand factors influencing personal wellbeing and the importance of maintaining it in demanding work environments. You'll identify strategies to improve wellbeing and manage stress and anxiety effectively.
What you'll be able to do
- Understand the factors that contribute to own personal wellbeing.
- Understand the importance of maintaining and improving own wellbeing in a demanding work environment.
- Maintain and improve own wellbeing through practical strategies.
- Manage own stress and anxiety effectively, using appropriate coping mechanisms.
Providing Independent Advocacy to Adults Real unit · Focus Awards Limited
This unit covers the provision of independent advocacy support to adults across various settings. You'll learn to respect individual rights, assist in exploring choices and consequences, support adults through meetings, and work safely in accordance with relevant legislation and organisational policies.
What you'll be able to do
- Provide Independent Advocacy support to adults in a range of settings, adhering to relevant legislation and organisational policies.
- Treat the individual receiving Advocacy support as an individual, respecting their rights, dignity, and preferences.
- Assist the individual receiving Advocacy support to explore choices and potential consequences, empowering them to make informed decisions.
- Support adults through a range of meetings, ensuring their voice is heard and their needs are addressed.
- Work safely, minimising risks to yourself and others, and following health and safety guidelines.
Safeguarding in Adult Care Real unit · Focus Awards Limited
You'll understand safeguarding requirements in adult care, including key legal and regulatory frameworks. The unit covers types of abuse, signs and indicators, and procedures for reporting and leading safeguarding practices.
What you'll be able to do
- Understand the legal and regulatory requirements for safeguarding in adult care
- Understand the different types of abuse and neglect that can occur in adult care settings
- Understand the signs and indicators of abuse and neglect
- Understand the procedures for reporting safeguarding concerns
- Lead the implementation of safeguarding practices within the adult care setting
- Lead the development and implementation of safeguarding policies and procedures
- Lead the training and development of staff in relation to safeguarding
- Lead the investigation of safeguarding concerns and incidents
- Lead the review and evaluation of safeguarding practices
Supervising Others in Adult Care Real unit · Focus Awards Limited
This unit focuses on the purpose and practice of professional supervision in adult care settings. You'll understand the benefits of supervision for individuals and organisations and develop skills to provide regular professional supervision in line with organisational policies.
What you'll be able to do
- Understand the purpose and practice of professional supervision in adult care settings, including its benefits for supervisees and the organisation.
- Provide regular professional supervision to others, supporting their professional development and ensuring the delivery of high-quality care.
Support families who are affected by Acquired Brain Injury Real unit · Focus Awards Limited
You'll explore the impact of acquired brain injury on families, including emotional, social, and financial challenges. The unit covers relevant legislation and assesses support needs to assist families caring for affected individuals.
What you'll be able to do
- Understand the impact on families who care for an individual who is in a minimally responsive or vegetative state following acquired brain injury.
- Understand the long-term effects of acquired brain injury on the family unit and individual family members.
- Understand legislation that is relevant to carers of an individual affected by acquired brain injury, including their rights and entitlements.
- Assess the specific support required by families who hold the primary caring role for an individual with acquired brain injury.
- Work in partnership with other professionals and agencies to provide holistic support to families affected by acquired brain injury.
Support individuals to access housing and accommodation services Real unit · Focus Awards Limited
You'll gain knowledge of housing and accommodation support services and develop skills to assist individuals in identifying, planning for, and accessing suitable housing options. The unit includes advocacy and practical support techniques.
What you'll be able to do
- Understand the range of support available to individuals to access housing and accommodation services.
- Work with individuals to identify housing and accommodation services that meet their specific needs and preferences.
- Work with individuals to plan the steps required to access suitable housing and accommodation services.
- Work with individuals to access housing and accommodation services, providing practical assistance and advocacy.
- Work with housing and accommodation services to ensure they meet the identified needs of individuals.
- Contribute to the review of housing and accommodation services for individuals, providing feedback and suggestions for improvement.
Support individuals with multiple conditions and/or disabilities Real unit · Focus Awards Limited
This unit covers the implications of multiple conditions and/or disabilities on individuals' physical, emotional, and social well-being. You'll develop support strategies, promote independence, and address ethical considerations in care provision.
What you'll be able to do
- Understand the implications of multiple conditions and/or disabilities for the individual, including physical, emotional, and social aspects.
- Support an individual with multiple conditions and/or disabilities, promoting their independence and well-being.
- Develop others to support the individual with multiple conditions and/or disabilities, providing training and guidance.
- Review service provision in respect of individuals with multiple conditions and/or disabilities, identifying areas for improvement and making recommendations.
Support the development of community partnerships Real unit · Focus Awards Limited
This unit covers the role and benefits of community partnerships in health and social care. You'll learn to identify opportunities, establish, support, and contribute to the running of community partnerships that enhance practice and service delivery.
What you'll be able to do
- Understand the role and benefits of community partnerships in supporting and enhancing health and social care practice.
- Identify opportunities where community partnerships could inform and support practice, improving outcomes for individuals.
- Bring together relevant individuals and organisations to establish new community partnerships.
- Support the practical setting up of community partnerships, ensuring clear aims and objectives are defined.
- Contribute actively to the ongoing running of established community partnerships.
- Contribute to the regular review of community partnerships, evaluating their effectiveness and identifying areas for development.
Support the use of assistive technology Real unit · Focus Awards Limited
You'll understand the role of assistive technology in promoting independence and well-being. The unit covers assessing needs, facilitating technology use, developing others' skills, and reviewing provision with ethical considerations.
What you'll be able to do
- Understand the contribution that assistive technology can make to the lives of individuals.
- Facilitate the use of assistive technology for individuals.
- Develop others to facilitate the use of assistive technology.
- Review the provision of assistive technology and its effectiveness.
Team Learning and Development in Adult Care Real unit · Focus Awards Limited
You'll study the principles of adult learning and professional development within adult care. The unit focuses on leading continuous learning practices, recognising different learning styles, and promoting ongoing development for individuals and teams.
What you'll be able to do
- Understand the principles underpinning learning and professional development in the context of adult care.
- Understand the requirements for effective learning and professional development in adult care settings.
- Lead the implementation of learning and professional development practices within an adult care environment.
- Lead the evaluation of learning and professional development practices to ensure continuous improvement.
Understand Advance Care Planning Real unit · Focus Awards Limited
You'll understand the principles and processes of advance care planning, emphasising autonomy and person-centred approaches. The unit includes legal and ethical considerations and the importance of respecting individual choices.
What you'll be able to do
- Understand the core principles underpinning advance care planning, including autonomy, capacity, and best interests.
- Understand the process of advance care planning, including initiation, documentation, review, and implementation.
- Understand the importance of a person-centred approach to advance care planning, ensuring that individual preferences, values, and beliefs are respected and considered.
Understand Physical Disability Real unit · Focus Awards Limited
This unit provides learners with knowledge of physical disability, including its definition, types, and societal impact. You'll explore the importance of focusing on the individual rather than the disability and promoting inclusion and independence.
What you'll be able to do
- Understand the importance of differentiating between the individual and the disability
- Understand the concept of physical disability
- Understand the impact of living with a physical disability within society
- Understand the importance of promoting inclusion and independence
Understand how to manage a team Real unit · Focus Awards Limited
This unit covers the attributes of effective team performance and methods to support team development. You'll understand how to promote a shared purpose and a 'no-blame culture' within teams, as well as the impact of different leadership and management styles.
What you'll be able to do
- Understand the attributes that contribute to effective team performance within a specific context.
- Support the ongoing development of a team and its individual members.
- Promote a shared purpose and common goals within a team environment.
- Promote a ‘no-blame culture’ within a team to encourage learning and improvement.
- Understand different styles of leadership and management and their impact on team dynamics.
Understand partnership working Real unit · Focus Awards Limited
This unit covers partnership working within the adult care sector, including its definition, principles, and the importance of effective communication. You'll analyse how partnership working benefits individuals and supports collabourative practice.
What you'll be able to do
- Understand the principles of partnership working within the adult care sector
- Understand the benefits of effective partnership working for individuals receiving care and support
- Understand the legal and ethical requirements related to partnership working
- Understand the roles and responsibilities of different agencies and professionals involved in partnership working
- Understand how to overcome barriers to effective partnership working
Understanding professional supervision practice Real unit · Focus Awards Limited
This unit provides an understanding of professional supervision in health and social care. You'll examine its purpose, benefits, and how supervision principles inform performance management and support individuals through constructive feedback.
What you'll be able to do
- Understand the purpose of professional supervision within a health and social care context.
- Understand how the principles of supervision can be used to inform performance management processes.
- Understand how to support individuals through professional supervision, including providing constructive feedback and guidance.
- Understand how professional supervision supports performance improvement and professional development.
Undertake a Research Project Real unit · Focus Awards Limited
It teaches you to undertake a research project within health and social care services. You'll justify a research topic, understand research methodologies and ethical considerations, conduct research following established protocols, and analyse findings to inform practice and policy.
What you'll be able to do
- Justify a topic for research within services for health and social care, demonstrating its relevance and potential impact.
- Understand how the components of research are used, including research methodologies, data collection techniques, and ethical considerations.
- Conduct a research project within services for health and social care, following established research protocols and guidelines.
- Analyse research findings, drawing valid conclusions and making recommendations for practice.
03The standards
The national standards these units are built against
What the job actually needs, in the words employers and awarding bodies already use for the work itself.
- Standard
Appraise, plan and manage research related to improving health and wellbeing
- Standard
Collaborate with partners to jointly commission services
- Standard
Continuously develop your practice
- Standard
Engage with the Decision-Making Process of Your Organisation
- Standard
Influence and develop adult learning strategy
- Standard
Interpret research findings and implement them in practice
- Standard
Lead and Manage Inter-Professional Teams within Care Services
- Standard
Manage and evaluate systems, procedures and practices for assessments, plans and reviews within care services
- Standard
Manage procedures within care services for making, responding to and learning from comments and complaints
- Standard
Sustain and share a vision of improving health and wellbeing
- Standard
Work in partnership with communities to implement policies, strategies, services, programmes and interventions to improve health and wellbeing
04Where it leads
The jobs these credits are mapped to
A qualification is never a dead end here. Each of these is a job record this qualification is a mapped route into.
- 1 record
Where this can lead
Junior Governance Coordinator
This work leads on to roles such as Senior Governance Coordinator, taking ownership of governance workstreams, or Governance Manager, running the governance function for a department or client portfolio.
See the whole journey05The credits
The credits, and who awards them
Level 5 credits are regulated, and they are awarded by Focus Awards Limited rather than by Zavmo. They don’t vanish when a subscription ends or a website closes. They travel to any employer, and Zavmo keeps the map of what you have covered and what is next.
What you would be collecting
Appraise staff performanceBusiness and Resource Management in Adult Care ServicesContinuous DevelopmentContinuous Improvement in Adult CareDecision Making in Adult CareDevelop procedures and practice to respond to concerns and complaintsEffective Communication in Adult CareEquality, Diversity, Inclusion, and Human Rights
Each one is a real unit registered against this qualification.
How you’d practise it
You don’t watch this. You do it.
You are not assessed on remembering this. You are assessed on applying it, analysing it, evaluating it and producing something. So that is what the practice is: projects, role play and your own live cases, with a tutor in the room.
The Coach · your practice partner Illustration The Coach You have to open the conversation in “Develop procedures and practice to respond to concerns and complaints”. Say the first line to me, exactly as you would say it to them.
You I wanted to have a quick chat about how things have been going recently.
The Coach That is the warning shot, and they will spend it worrying. Try the version that says what this is about in the first sentence.
- Rehearse the conversation Apply
“Develop procedures and practice to respond to concerns and complaints” is a conversation before it is a document. You have it with Zavmo playing the other person, badly at first, then again once you know what you actually want to say.
- Bring your own plan Create
For “Business and Resource Management in Adult Care Services” you bring the plan you are actually working on, not a case study. Zavmo pulls on the assumptions in it until the weak one shows.
- Map a live decision Analyse
“Equality, Diversity, Inclusion, and Human Rights” runs on a decision you are facing now. Zavmo maps it with you and shows what the second-order effect looks like before you find out the slow way.
- Lead it Apply
“Lead a service that supports individuals through significant life events” is practised on the team you actually have. You talk through the call you are about to make, and Zavmo makes you say it the way you would say it to them.
What you leave holding
The standards this credential builds, in the shape the product keeps them
Nothing here is marked learned. There is no learner on a public page, so the map shows what the qualification covers rather than what anybody has done.
Focus Awards Level 5 Diploma in Leading and Managing an Adult Care Service (RQF)
- Appraise, plan and manage research related to improving health and wellbeing
- Collaborate with partners to jointly commission services
- Continuously develop your practice
- Engage with the Decision-Making Process of Your Organisation
- Influence and develop adult learning strategy
- Interpret research findings and implement them in practice
- Lead and Manage Inter-Professional Teams within Care Services
- Manage and evaluate systems, procedures and practices for assessments, plans and reviews within care services
How you would learn this
One to one, on the work you already do
A tutor sets the task against your own job and marks the reasoning, at your pace. There is no cohort to fall behind.
A lesson from Appraise staff performance, one of this qualification's own units.
Applied to your work in any of these jobs
Which job do you mean?
Learners will understand policies, theories, and models underpinning staff performance appraisal. The unit develops skills to support others in the appraisal process, facilitate preparation, enable participation, and evaluate appraisal practices.
How the thinking builds
- 1 Remember
- 2 Understand
- 3 Apply
- 4 Analyse
- 5 Evaluate
- 6 Create
It is £70 a month, billed monthly. Your free first module is Future Fluency, and you can cancel any time. Teaching towards this qualification begins when you subscribe.
Built for Focus Awards Level 5 Diploma in Leading and Managing an Adult Care Service (RQF)
45 units in this credential, in the order it lists them, awarded by Focus Awards Limited.
- Appraise staff performance
- Business and Resource Management in Adult Care Services
- Continuous Development
- Continuous Improvement in Adult Care
- Decision Making in Adult Care
- Develop procedures and practice to respond to concerns and complaints
and 39 more in the full unit list below.
Free tools
Want a read on where you stand?
Three free tools, no account needed. Each one ends with a role, a level and a way in.
Learned on your own work, taught one-to-one.
Everything you just read, learned one-to-one on the job you already do. Your free first module is Future Fluency, so you can see how the teaching works before you pay for anything.
Build my plan, freeNo card. See how this qualification maps onto your role and meet the tutors who’d teach it, free. The learning begins when you subscribe. It’s £70 a month, billed monthly. Cancel any time and billing stops.
The title, level, credits, guided learning hours and unit learning outcomes on this page are taken from the Ofqual Register of Regulated Qualifications. Contains public sector information licensed under the Open Government Licence v3.0. Where this data comes from.