How you’d get this certificate
- Zavmo teaches you. You learn the units one-to-one with an AI tutor, on your own work.
- You register with an approved centre. That is a college, training provider or employer NOCN has approved to offer this qualification. Zavmo is not an approved centre, so you register with them, not with us.
- The centre assesses, and NOCN awards. A qualified assessor at the centre judges your evidence, and the certificate comes from NOCN.
NOCN offers a broad range of qualifications and alternative routes for both experienced workers and new entrants to the jobs market.
These are the units NOCN registers against this qualification. It is a catalogue, not a syllabus. Which of them you take depends on the combination the qualification requires, and that is set by the awarding body rather than by us. Every unit here is regulated. Zavmo teaches towards them on your own work, and work done here is recognised as prior learning under the agreements we hold.
Zavmo is not an awarding body, is not an approved centre, and is not affiliated with NOCN. It does the teaching and the mapping. NOCN sets this qualification and awards it, and a qualified human assessor makes the assessment decision.
Free first step
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What each unit actually teaches you to do
Advocacy in Adult Care Real unit · NOCN
What you'll be able to do
- Understand the purpose of advocacy in relation to adult care.
- Understand how advocacy is used within legal frameworks.
Assistive Technology in Adult Care Real unit · NOCN
What you'll be able to do
- Understand the principles and applications of assistive technology within the context of adult social care
- Facilitate the appropriate and effective use of assistive technology for individuals in adult social care settings
- Lead and manage practice, ensuring the safe and ethical use of assistive technology, and promoting its benefits within the organisation
Business Development Real unit · NOCN
What you'll be able to do
- Understand the systems and processes involved in business planning, including financial management, resource allocation, and performance monitoring
- Understand how to develop a positive organisational culture that supports change, innovation, and sustainable growth
- Develop and clearly communicate a comprehensive business plan for specific aspects of own service provision, outlining objectives, strategies, and expected outcomes
- Implement and regularly review the business plan, making necessary adjustments to ensure its effectiveness and alignment with organisational goals
Business and Resource Management Real unit · NOCN
What you'll be able to do
- Understand budgeting and financial management principles.
Coaching and Mentoring in Adult Care Real unit · NOCN
What you'll be able to do
- Understand the role of coaching and mentoring in adult social care.
- Lead and manage coaching or mentoring support in adult care services.
Comments and Complaints Real unit · NOCN
What you'll be able to do
- Understand the management of comments and complaints.
- Lead practice in listening and responding to comments and complaints.
Continuous Development Real unit · NOCN
What you'll be able to do
- Demonstrate a commitment to own professional development within the health and social care sector.
- Demonstrate a commitment to self-awareness and reflective practice in a health and social care setting.
- Manage own workload effectively, prioritising tasks and meeting deadlines.
Continuous Improvement Real unit · NOCN
What you'll be able to do
- Understand continuous quality improvement in adult care.
- Lead continuous quality improvement in practice.
- Lead a culture that supports innovation and change to improve outcomes for individuals.
- Understand how to implement effective change.
Decision Making Real unit · NOCN
What you'll be able to do
- Apply decision-making models in real-life scenarios.
Digital Skills in Adult Care Real unit · NOCN
What you'll be able to do
- Understand how to support individuals and team members to develop the necessary digital skills for their roles.
- Facilitate the development of digital skills within the team, providing appropriate training and resources.
- Lead and manage practice effectively in relation to the use of digital technology within adult care services.
Effective Communication Real unit · NOCN
What you'll be able to do
- Use communication skills to achieve positive interactions.
- Manage and resolve conflict.
- Communicate effectively with others.
- Develop communication practices that promote positive outcomes.
Equality, Diversity, Inclusion and Human Rights Real unit · NOCN
What you'll be able to do
- Understand the key principles of equality, diversity, inclusion, and human rights, and their relevance to adult social care
- Lead the development and maintenance of an organisational culture that actively promotes, values, and celebrates equality, diversity, inclusion, and human rights for all individuals
Finance and Budgeting Real unit · NOCN
What you'll be able to do
- Understand the principles of financial management within own adult care setting.
- Plan budget requirements effectively for own area of responsibility, taking into account relevant factors.
- Manage a budget effectively, ensuring resources are allocated appropriately and expenditure is controlled.
- Evaluate financial expenditure within own area of responsibility, identifying areas for improvement and ensuring value for money.
Governance and Regulatory Processes Real unit · NOCN
What you'll be able to do
- Recognise the key regulations governing adult care.
Group Living in Adult Care Real unit · NOCN
What you'll be able to do
- Understand theoretical approaches, legislation and regulatory requirements in relation to group living in adult care.
- Understand how to promote positive outcomes in a group living environment.
- Lead practice to support group living.
Handling Information Real unit · NOCN
What you'll be able to do
- Understand effective information management.
- Implement systems for effective information management.
Health and Safety Real unit · NOCN
What you'll be able to do
- Understand the legal and ethical health and safety requirements applicable to adult social care settings
- Lead the effective implementation of health and safety requirements within adult social care, ensuring compliance with relevant legislation and best practice guidelines
- Understand the principles of effective risk management, including hazard identification, risk assessment, and control measures
- Lead the implementation of comprehensive policies, procedures, and practices to effectively manage risk and promote a safe environment for both service users and staff
Health and Wellbeing Real unit · NOCN
What you'll be able to do
- Lead a culture that promotes individuals’ wellbeing and independence in all aspects of day to day practice.
- Understand the importance of promoting individuals’ health and wellbeing.
- Lead practice in promoting individuals’ health and wellbeing.
Induction in Adult Care Real unit · NOCN
What you'll be able to do
- Understand the key principles and processes involved in the effective induction of staff within adult care services.
- Develop and implement a comprehensive induction programme for new staff in adult care services, ensuring compliance with relevant regulations and organisational policies.
Leadership and Management Real unit · NOCN
What you'll be able to do
- Understand the role and skillset of an effective leader in adult care.
- Demonstrate the ability to manage a team effectively within an adult care context.
Leading Person-Centred Practice Real unit · NOCN
What you'll be able to do
- Understand person-centred, outcomes-based practice.
- Understand the value of person-centred practice in partnership working to enable individuals to achieve their desired outcomes.
- Lead practice to facilitate positive outcomes for individuals through person-centred practice.
- Understand the role of relationships in promoting health and wellbeing.
- Lead practice in recognising individuals’ relationships.
- Understand positive risk-taking in the context of supporting individuals.
- Lead the implementation of practices, policies, and procedures to manage risk and positive risk-taking.
Leading and Managing Community Services Real unit · NOCN
What you'll be able to do
- Understand factors that influence the management of community services.
- Manage the provision of community services and respond to day-to-day demands.
- Implement systems for safeguarding users of services and staff in community services.
- Promote and support best practice in community services.
Leading and Managing Domiciliary Services Real unit · NOCN
What you'll be able to do
- Understand the various factors that can influence the effective management of Domiciliary Services, including legal, ethical, and organisational considerations.
- Manage the provision of Domiciliary Services effectively, ensuring that service users' needs are met and that services are delivered to a high standard.
- Respond appropriately to day-to-day demands and challenges that arise in the provision of Domiciliary Services, demonstrating problem-solving and decision-making skills.
- Implement robust systems for safeguarding both users of services and staff within Domiciliary Services, adhering to relevant policies and procedures.
- Promote and support best practice in Domiciliary Services, encouraging continuous improvement and the adoption of evidence-based approaches.
Leading and Managing Extra Care Services Real unit · NOCN
What you'll be able to do
- Understand the various factors that influence the effective management of Extra Care Services.
- Manage the provision of Extra Care Services effectively, responding appropriately to day-to-day demands and challenges.
- Implement robust systems for the safeguarding of both users of services and staff within Extra Care Services.
- Promote and support best practice in all aspects of Extra Care Services.
Leading and Managing Integrated Services Real unit · NOCN
What you'll be able to do
- Understand the various factors that influence the effective management of integrated services within the health and social care sector.
- Effectively manage the provision of integrated services, adapting to and responding to day-to-day operational demands.
- Implement robust systems for the safeguarding of service users and staff within integrated services, adhering to relevant legislation and best practice.
- Promote and support best practice principles and behaviours throughout integrated services, contributing to a culture of continuous improvement.
Leading and Managing Residential Services Real unit · NOCN
What you'll be able to do
- Understand the various factors that influence the effective management of Residential Services within a care setting.
- Effectively manage the provision of Residential Services, responding appropriately to day-to-day operational demands.
- Implement robust systems for the safeguarding of both users of Residential Services and the staff involved in their delivery.
- Promote and support the implementation of best practice principles within Residential Services.
Leading and Managing Shared Lives Services Real unit · NOCN
What you'll be able to do
- Understand the various factors that influence the effective management of Shared Lives Services, including legal, ethical, and organisational considerations
- Manage the day-to-day provision of Shared Lives Services, responding effectively to immediate demands and ensuring the well-being of all involved
- Implement robust systems for safeguarding both users of services and staff within Shared Lives Services, adhering to relevant policies and procedures
- Promote and support best practice in Shared Lives Services, fostering a culture of continuous improvement and person-centred care
Leading and Managing Supported Accommodations Real unit · NOCN
What you'll be able to do
- Understand the various factors that influence the effective management of Supported Accommodations.
- Manage the provision of Supported Accommodations effectively, responding appropriately to day-to-day demands and challenges.
- Implement robust systems for the safeguarding of both users of services and staff within Supported Accommodations.
- Promote and support best practice in all aspects of Supported Accommodations.
Leading and Managing Telecare and Remote Services Real unit · NOCN
What you'll be able to do
- Understand the various factors that influence the effective management of Telecare and Remote Services within a care setting.
- Effectively manage the provision of Telecare and Remote Services, responding appropriately to day-to-day operational demands.
- Implement robust systems for the safeguarding of both users of Telecare and Remote Services and the staff involved in their delivery.
- Promote and support the implementation of best practice principles within Telecare and Remote Services.
Mental Capacity Real unit · NOCN
What you'll be able to do
- Understand mental capacity and consent
- Understand the use of restrictive practices
- Understand the impact of restrictive practices
Partnerships Real unit · NOCN
What you'll be able to do
- Understand the context of relationships and partnership working
- Lead effective relationships with individuals
- Lead effective relationships with carers
- Lead effective relationships with families
- Manage working relationships with colleagues in own setting to achieve positive outcomes for individuals
- Work in partnerships with professionals
- Work in partnerships with other agencies
Personal Wellbeing Real unit · NOCN
What you'll be able to do
- Understand own wellbeing.
- Understand the importance of maintaining and improving own wellbeing.
- Maintain and improve on own wellbeing.
- Manage own stress and anxiety.
Recruitment, Selection and Retention in Adult Care Real unit · NOCN
What you'll be able to do
- Understand the relevant legislation, regulations, and organisational requirements that govern recruitment, selection, and retention practices in adult care settings.
- Understand the key stages and processes involved in effective recruitment and selection, including job analysis, advertising, shortlisting, interviewing, and assessment.
- Understand how to support staff retention in adult care, including strategies for promoting employee well-being, providing opportunities for professional development, and fostering a positive work environment.
- Manage recruitment and selection processes effectively in own setting, ensuring compliance with legal and ethical requirements and promoting diversity and inclusion.
Research Theory and Practice in Adult Care Real unit · NOCN
What you'll be able to do
- Understand different research paradigms, methodologies, and methods relevant to adult care research.
- Plan a research project within the context of adult care, including defining research questions, selecting appropriate methodologies, and developing a research proposal.
- Conduct a research project within adult care, adhering to ethical guidelines and research protocols.
- Analyse research findings using appropriate statistical or qualitative methods.
- Produce a clear and concise research report, presenting findings, conclusions, and recommendations.
Research Theory in Adult Care Real unit · NOCN
What you'll be able to do
- Understand different research paradigms, methodologies, and methods relevant to adult care research.
- Plan a research project within the context of adult care, including defining research questions, selecting appropriate methodologies, and developing a research proposal.
Safeguarding Real unit · NOCN
What you'll be able to do
- Understand the requirements for safeguarding in adult care
- Lead the implementation of practices to support safeguarding in adult care
- Lead the implementation of policies to support safeguarding in adult care
- Lead the implementation of procedures to support safeguarding in adult care
Sexuality and Sexual Health in Adult Care Real unit · NOCN
What you'll be able to do
- Understand the concepts of sexuality and sexual health and their relevance within adult care settings.
- Understand how to appropriately support individuals in relation to their sexuality and sexual health needs within a care environment.
Supervising Others Real unit · NOCN
What you'll be able to do
- Understand the purpose, principles, and practical application of professional supervision in adult care settings.
- Provide regular and effective professional supervision to individuals or teams, supporting their professional development and ensuring quality of care.
Team Leadership Real unit · NOCN
What you'll be able to do
- Demonstrate effective team leadership.
Team Learning and Development Real unit · NOCN
What you'll be able to do
- Understand the fundamental principles of learning and professional development in the context of adult care, including different learning styles and methods.
- Lead learning and professional development practices within a team or organisation, including identifying learning needs, planning and delivering training, and evaluating the effectiveness of learning activities.
Transitions Between Services Real unit · NOCN
What you'll be able to do
- Understand transitions in adult care.
- Understand the support required for individuals during transitions.
- Lead and manage practice to support individuals through transitions.
The national standards these units are built against
What the job actually needs, in the words employers and awarding bodies already use for the work itself.
- Standard
Actively engage in the safe selection and recruitment of workers and their retention in care services
- Standard
Collaborate with partners to jointly commission services
- Standard
Conduct a strategic review of the commissioning
- Standard
Construct and solve decision analysis models
- Standard
Contribute to the strategic policies of care services
- Standard
Develop and Manage Multi-Agency Partnerships
- Standard
Develop and maintain systems, procedures and practice of care services to manage risks and comply with health and safety requirements
- Standard
Develop capacity and capability to improve health and wellbeing
- Standard
Develop, sustain and implement a vision and objectives for improving health and wellbeing
- Standard
Enable coachee or mentee to access alternative support
- Standard
Enable your organisation to align or pool budgets with commissioning partners
- Standard
Establish, implement and improve business plans for design services
- Standard
Facilitate and manage change within care services through reflective, motivating and flexible leadership
- Standard
Lead and manage provision of care services that respects, protects and promotes the rights and responsibilities of people
- Standard
Lead others in improving health and wellbeing
- Standard
Lead teams and individuals to improve health and wellbeing
- Standard
Lead the Implementation of Inter-Agency Services for Addressing Health and Wellbeing Needs
- Standard
Make use of Supervision
Showing 18 of 25 standards these units map to.
The jobs these credits are mapped to
A qualification is never a dead end here. Each of these is a job record this qualification is a mapped route into.
- 1 record
- 2 records
Showing 2 roles, drawn from 3 job records mapped to this qualification. Near-identical records are folded together, and each row says how many it stands for.
Where this can lead
Wellbeing Coordinator
This role can lead into senior wellbeing management, wellbeing strategy work, or a broader HR business partner role.
See the whole journeyThe credits, and who awards them
Level 5 credits are regulated, and they are awarded by NOCN rather than by Zavmo. They don’t vanish when a subscription ends or a website closes. They travel to any employer, and Zavmo keeps the map of what you have covered and what is next.
What you would be collecting
Advocacy in Adult CareAssistive Technology in Adult CareBusiness DevelopmentBusiness and Resource ManagementCoaching and Mentoring in Adult CareComments and ComplaintsContinuous DevelopmentContinuous Improvement
Each one is a real unit registered against this qualification.
How you’d practise it
You don’t watch this. You do it.
You are not assessed on remembering this. You are assessed on applying it, analysing it, evaluating it and producing something. So that is what the practice is: projects, role play and your own live cases, with a tutor in the room.
- Rehearse the conversation Apply
“Comments and Complaints” is a conversation before it is a document. You have it with Zavmo playing the other person, badly at first, then again once you know what you actually want to say.
- Bring your own plan Create
For “Business Development” you bring the plan you are actually working on, not a case study. Zavmo pulls on the assumptions in it until the weak one shows.
- Draft the real one Create
You do “Finance and Budgeting” on a real document of your own. Zavmo works on the draft you have to send anyway, so the coursework and the job are the same piece of work.
- Map a live decision Analyse
“Equality, Diversity, Inclusion and Human Rights” runs on a decision you are facing now. Zavmo maps it with you and shows what the second-order effect looks like before you find out the slow way.
What you leave holding
The standards this credential builds, in the shape the product keeps them
Nothing here is marked learned. There is no learner on a public page, so the map shows what the qualification covers rather than what anybody has done.
- Actively engage in the safe selection and recruitment of workers and their retention in care services
- Collaborate with partners to jointly commission services
- Conduct a strategic review of the commissioning
- Construct and solve decision analysis models
- Contribute to the strategic policies of care services
- Develop and Manage Multi-Agency Partnerships
- Develop and maintain systems, procedures and practice of care services to manage risks and comply with health and safety requirements
- Develop capacity and capability to improve health and wellbeing
How you would learn this
One to one, on the work you already do
A tutor sets the task against your own job and marks the reasoning, at your pace. There is no cohort to fall behind.
A lesson from Advocacy in Adult Care, one of this qualification's own units.
Applied to your work in any of these jobs
This unit introduces the purpose and benefits of advocacy in adult care, exploring different types of advocacy and the advocate's role. Learners will understand relevant legal frameworks that support advocacy to empower individuals receiving care.
- 1 Remember
- 2 Understand
- 3 Apply
- 4 Analyse
- 5 Evaluate
- 6 Create
It is £70 a month, billed monthly. Your free first module is Future Fluency, and you can cancel any time. Teaching towards this qualification begins when you subscribe.
Built for NOCN Level 5 Diploma in Leadership and Management for Adult Care
41 units in this credential, in the order it lists them, awarded by NOCN.
- Advocacy in Adult Care
- Assistive Technology in Adult Care
- Business Development
- Business and Resource Management
- Coaching and Mentoring in Adult Care
- Comments and Complaints
and 35 more in the full unit list below.
Free tools
Want a read on where you stand?
Three free tools, no account needed. Each one ends with a role, a level and a way in.
Learned on your own work, taught one-to-one.
Everything you just read, learned one-to-one on the job you already do. Your free first module is Future Fluency, so you can see how the teaching works before you pay for anything.
Build my plan, freeNo card. See how this qualification maps onto your role and meet the tutors who’d teach it, free. The learning begins when you subscribe. It’s £70 a month, billed monthly. Cancel any time and billing stops.
The title, level, credits, guided learning hours and unit learning outcomes on this page are taken from the Ofqual Register of Regulated Qualifications. Contains public sector information licensed under the Open Government Licence v3.0. Where this data comes from.