NOCN · RQF Level 5
NOCN Level 5 Diploma in Leadership and Management for Adult Care
You don’t just earn this. You learn to use it, one-to-one, on your own real work.
- LevelRQF Level 5
- Total credits90
- Guided learning625 hours
- Units in this qualification41
Awarded by NOCN · on the Ofqual register
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See how this course maps onto your role
Ten quick questions, one per Future Fluency, asked against this qualification rather than a generic one.
About 5 minutes · No card · Nothing to commit to
What you’ll learn
What each unit actually teaches you to do
NOCN offers a broad range of qualifications and alternative routes for both experienced workers and new entrants to the jobs market.
These are the units NOCN registers against this qualification. It is a catalogue, not a syllabus. Which of them you take depends on the combination the qualification requires, and that is set by the awarding body rather than by us. Every unit here is regulated, and every one you earn is yours to keep.
Advocacy in Adult CareReal unit · NOCN
What you'll be able to do
- Understand the purpose of advocacy in relation to adult care.
- Understand how advocacy is used within legal frameworks.
Assistive Technology in Adult CareReal unit · NOCN
What you'll be able to do
- Understand the principles and applications of assistive technology within the context of adult social care
- Facilitate the appropriate and effective use of assistive technology for individuals in adult social care settings
- Lead and manage practice, ensuring the safe and ethical use of assistive technology, and promoting its benefits within the organisation
Business DevelopmentReal unit · NOCN
What you'll be able to do
- Understand the systems and processes involved in business planning, including financial management, resource allocation, and performance monitoring
- Understand how to develop a positive organisational culture that supports change, innovation, and sustainable growth
- Develop and clearly communicate a comprehensive business plan for specific aspects of own service provision, outlining objectives, strategies, and expected outcomes
- Implement and regularly review the business plan, making necessary adjustments to ensure its effectiveness and alignment with organisational goals
Business and Resource ManagementReal unit · NOCN
What you'll be able to do
- Understand budgeting and financial management principles.
Coaching and Mentoring in Adult CareReal unit · NOCN
What you'll be able to do
- Understand the role of coaching and mentoring in adult social care.
- Lead and manage coaching or mentoring support in adult care services.
Comments and ComplaintsReal unit · NOCN
What you'll be able to do
- Understand the management of comments and complaints.
- Lead practice in listening and responding to comments and complaints.
Continuous DevelopmentReal unit · NOCN
What you'll be able to do
- Demonstrate a commitment to own professional development within the health and social care sector.
- Demonstrate a commitment to self-awareness and reflective practice in a health and social care setting.
- Manage own workload effectively, prioritising tasks and meeting deadlines.
Continuous ImprovementReal unit · NOCN
What you'll be able to do
- Understand continuous quality improvement in adult care.
- Lead continuous quality improvement in practice.
- Lead a culture that supports innovation and change to improve outcomes for individuals.
- Understand how to implement effective change.
Decision MakingReal unit · NOCN
What you'll be able to do
- Apply decision-making models in real-life scenarios.
Digital Skills in Adult CareReal unit · NOCN
What you'll be able to do
- Understand how to support individuals and team members to develop the necessary digital skills for their roles.
- Facilitate the development of digital skills within the team, providing appropriate training and resources.
- Lead and manage practice effectively in relation to the use of digital technology within adult care services.
Effective CommunicationReal unit · NOCN
What you'll be able to do
- Use communication skills to achieve positive interactions.
- Manage and resolve conflict.
- Communicate effectively with others.
- Develop communication practices that promote positive outcomes.
Equality, Diversity, Inclusion and Human RightsReal unit · NOCN
What you'll be able to do
- Understand the key principles of equality, diversity, inclusion, and human rights, and their relevance to adult social care
- Lead the development and maintenance of an organisational culture that actively promotes, values, and celebrates equality, diversity, inclusion, and human rights for all individuals
Finance and BudgetingReal unit · NOCN
What you'll be able to do
- Understand the principles of financial management within own adult care setting.
- Plan budget requirements effectively for own area of responsibility, taking into account relevant factors.
- Manage a budget effectively, ensuring resources are allocated appropriately and expenditure is controlled.
- Evaluate financial expenditure within own area of responsibility, identifying areas for improvement and ensuring value for money.
Governance and Regulatory ProcessesReal unit · NOCN
What you'll be able to do
- Recognise the key regulations governing adult care.
Group Living in Adult CareReal unit · NOCN
What you'll be able to do
- Understand theoretical approaches, legislation and regulatory requirements in relation to group living in adult care.
- Understand how to promote positive outcomes in a group living environment.
- Lead practice to support group living.
Handling InformationReal unit · NOCN
What you'll be able to do
- Understand effective information management.
- Implement systems for effective information management.
Health and SafetyReal unit · NOCN
What you'll be able to do
- Understand the legal and ethical health and safety requirements applicable to adult social care settings
- Lead the effective implementation of health and safety requirements within adult social care, ensuring compliance with relevant legislation and best practice guidelines
- Understand the principles of effective risk management, including hazard identification, risk assessment, and control measures
- Lead the implementation of comprehensive policies, procedures, and practices to effectively manage risk and promote a safe environment for both service users and staff
Health and WellbeingReal unit · NOCN
What you'll be able to do
- Lead a culture that promotes individuals’ wellbeing and independence in all aspects of day to day practice.
- Understand the importance of promoting individuals’ health and wellbeing.
- Lead practice in promoting individuals’ health and wellbeing.
Induction in Adult CareReal unit · NOCN
What you'll be able to do
- Understand the key principles and processes involved in the effective induction of staff within adult care services.
- Develop and implement a comprehensive induction programme for new staff in adult care services, ensuring compliance with relevant regulations and organisational policies.
Leadership and ManagementReal unit · NOCN
What you'll be able to do
- Understand the role and skillset of an effective leader in adult care.
- Demonstrate the ability to manage a team effectively within an adult care context.
Leading Person-Centred PracticeReal unit · NOCN
What you'll be able to do
- Understand person-centred, outcomes-based practice.
- Understand the value of person-centred practice in partnership working to enable individuals to achieve their desired outcomes.
- Lead practice to facilitate positive outcomes for individuals through person-centred practice.
- Understand the role of relationships in promoting health and wellbeing.
- Lead practice in recognising individuals’ relationships.
- Understand positive risk-taking in the context of supporting individuals.
- Lead the implementation of practices, policies, and procedures to manage risk and positive risk-taking.
Leading and Managing Community ServicesReal unit · NOCN
What you'll be able to do
- Understand factors that influence the management of community services.
- Manage the provision of community services and respond to day-to-day demands.
- Implement systems for safeguarding users of services and staff in community services.
- Promote and support best practice in community services.
Leading and Managing Domiciliary ServicesReal unit · NOCN
What you'll be able to do
- Understand the various factors that can influence the effective management of Domiciliary Services, including legal, ethical, and organisational considerations.
- Manage the provision of Domiciliary Services effectively, ensuring that service users' needs are met and that services are delivered to a high standard.
- Respond appropriately to day-to-day demands and challenges that arise in the provision of Domiciliary Services, demonstrating problem-solving and decision-making skills.
- Implement robust systems for safeguarding both users of services and staff within Domiciliary Services, adhering to relevant policies and procedures.
- Promote and support best practice in Domiciliary Services, encouraging continuous improvement and the adoption of evidence-based approaches.
Leading and Managing Extra Care ServicesReal unit · NOCN
What you'll be able to do
- Understand the various factors that influence the effective management of Extra Care Services.
- Manage the provision of Extra Care Services effectively, responding appropriately to day-to-day demands and challenges.
- Implement robust systems for the safeguarding of both users of services and staff within Extra Care Services.
- Promote and support best practice in all aspects of Extra Care Services.
Leading and Managing Integrated ServicesReal unit · NOCN
What you'll be able to do
- Understand the various factors that influence the effective management of integrated services within the health and social care sector.
- Effectively manage the provision of integrated services, adapting to and responding to day-to-day operational demands.
- Implement robust systems for the safeguarding of service users and staff within integrated services, adhering to relevant legislation and best practice.
- Promote and support best practice principles and behaviours throughout integrated services, contributing to a culture of continuous improvement.
Leading and Managing Residential ServicesReal unit · NOCN
What you'll be able to do
- Understand the various factors that influence the effective management of Residential Services within a care setting.
- Effectively manage the provision of Residential Services, responding appropriately to day-to-day operational demands.
- Implement robust systems for the safeguarding of both users of Residential Services and the staff involved in their delivery.
- Promote and support the implementation of best practice principles within Residential Services.
Leading and Managing Shared Lives ServicesReal unit · NOCN
What you'll be able to do
- Understand the various factors that influence the effective management of Shared Lives Services, including legal, ethical, and organisational considerations
- Manage the day-to-day provision of Shared Lives Services, responding effectively to immediate demands and ensuring the well-being of all involved
- Implement robust systems for safeguarding both users of services and staff within Shared Lives Services, adhering to relevant policies and procedures
- Promote and support best practice in Shared Lives Services, fostering a culture of continuous improvement and person-centred care
Leading and Managing Supported AccommodationsReal unit · NOCN
What you'll be able to do
- Understand the various factors that influence the effective management of Supported Accommodations.
- Manage the provision of Supported Accommodations effectively, responding appropriately to day-to-day demands and challenges.
- Implement robust systems for the safeguarding of both users of services and staff within Supported Accommodations.
- Promote and support best practice in all aspects of Supported Accommodations.
Leading and Managing Telecare and Remote ServicesReal unit · NOCN
What you'll be able to do
- Understand the various factors that influence the effective management of Telecare and Remote Services within a care setting.
- Effectively manage the provision of Telecare and Remote Services, responding appropriately to day-to-day operational demands.
- Implement robust systems for the safeguarding of both users of Telecare and Remote Services and the staff involved in their delivery.
- Promote and support the implementation of best practice principles within Telecare and Remote Services.
Mental CapacityReal unit · NOCN
What you'll be able to do
- Understand mental capacity and consent
- Understand the use of restrictive practices
- Understand the impact of restrictive practices
PartnershipsReal unit · NOCN
What you'll be able to do
- Understand the context of relationships and partnership working
- Lead effective relationships with individuals
- Lead effective relationships with carers
- Lead effective relationships with families
- Manage working relationships with colleagues in own setting to achieve positive outcomes for individuals
- Work in partnerships with professionals
- Work in partnerships with other agencies
Personal WellbeingReal unit · NOCN
What you'll be able to do
- Understand own wellbeing.
- Understand the importance of maintaining and improving own wellbeing.
- Maintain and improve on own wellbeing.
- Manage own stress and anxiety.
Recruitment, Selection and Retention in Adult CareReal unit · NOCN
What you'll be able to do
- Understand the relevant legislation, regulations, and organisational requirements that govern recruitment, selection, and retention practices in adult care settings.
- Understand the key stages and processes involved in effective recruitment and selection, including job analysis, advertising, shortlisting, interviewing, and assessment.
- Understand how to support staff retention in adult care, including strategies for promoting employee well-being, providing opportunities for professional development, and fostering a positive work environment.
- Manage recruitment and selection processes effectively in own setting, ensuring compliance with legal and ethical requirements and promoting diversity and inclusion.
Research Theory and Practice in Adult CareReal unit · NOCN
What you'll be able to do
- Understand different research paradigms, methodologies, and methods relevant to adult care research.
- Plan a research project within the context of adult care, including defining research questions, selecting appropriate methodologies, and developing a research proposal.
- Conduct a research project within adult care, adhering to ethical guidelines and research protocols.
- Analyse research findings using appropriate statistical or qualitative methods.
- Produce a clear and concise research report, presenting findings, conclusions, and recommendations.
Research Theory in Adult CareReal unit · NOCN
What you'll be able to do
- Understand different research paradigms, methodologies, and methods relevant to adult care research.
- Plan a research project within the context of adult care, including defining research questions, selecting appropriate methodologies, and developing a research proposal.
SafeguardingReal unit · NOCN
What you'll be able to do
- Understand the requirements for safeguarding in adult care
- Lead the implementation of practices to support safeguarding in adult care
- Lead the implementation of policies to support safeguarding in adult care
- Lead the implementation of procedures to support safeguarding in adult care
Sexuality and Sexual Health in Adult CareReal unit · NOCN
What you'll be able to do
- Understand the concepts of sexuality and sexual health and their relevance within adult care settings.
- Understand how to appropriately support individuals in relation to their sexuality and sexual health needs within a care environment.
Supervising OthersReal unit · NOCN
What you'll be able to do
- Understand the purpose, principles, and practical application of professional supervision in adult care settings.
- Provide regular and effective professional supervision to individuals or teams, supporting their professional development and ensuring quality of care.
Team LeadershipReal unit · NOCN
What you'll be able to do
- Demonstrate effective team leadership.
Team Learning and DevelopmentReal unit · NOCN
What you'll be able to do
- Understand the fundamental principles of learning and professional development in the context of adult care, including different learning styles and methods.
- Lead learning and professional development practices within a team or organisation, including identifying learning needs, planning and delivering training, and evaluating the effectiveness of learning activities.
Transitions Between ServicesReal unit · NOCN
What you'll be able to do
- Understand transitions in adult care.
- Understand the support required for individuals during transitions.
- Lead and manage practice to support individuals through transitions.
The honest bit
You’ve started things before
Most courses were built for a room full of people who aren’t you. A cohort moves on whether or not your week allowed it, and by the third week the thing you’re behind on becomes the reason you stop opening it.
There’s no cohort here, and no timetable to fall behind. Before anything starts, Zavmo asks when you’re sharpest and how long you can realistically sit down for, then builds the sessions around those answers. A bad fortnight changes your pace. It doesn’t put you behind.
And you only pay once you start learning. Searching and planning are free, and you can cancel any time — so the cost of finding out is an afternoon, not a year.
Your passport
Every credit is a stamp you keep
Level 5 credits are regulated. They don’t vanish when a subscription ends or a website closes. They travel to any employer, and Zavmo keeps the map of what you’ve earned and what’s next.
Each stamp is a real unit registered against this qualification.
Who’d teach you this

The Evidence Evaluator
Assessor
Helps you show what you can actually do, gathering the evidence that proves it as you learn.
Meet all twelve tutorsWhere this connects
Where these credits take you
A qualification is never a dead end here. See the jobs its credits open, the national occupational standards its units map to, and the future skills they quietly build.
- Actively engage in the safe selection and recruitment of workers and their retention in care services
- Collaborate with partners to jointly commission services
- Conduct a strategic review of the commissioning
- Construct and solve decision analysis models
- Contribute to the strategic policies of care services
- Develop and Manage Multi-Agency Partnerships
- Develop and maintain systems, procedures and practice of care services to manage risks and comply with health and safety requirements
- Develop capacity and capability to improve health and wellbeing
Where this can lead
Wellbeing Coordinator
Your journey starts here. We're committed to helping you build a fantastic career, whether that's deeper into wellbeing, across other HR functions, or even beyond. We believe in growing our own talent, and this role is a brilliant place to lay down those foundations.
See the whole journey →Showing 3 roles, drawn from 4 job records mapped to this qualification.
Skills it covers
What the job actually needs. These are the standards the units are built against, in the words employers and awarding bodies already use for the work itself.
How you’ll actually learn this
One-to-one, on your own real work
A qualification is usually something done to you: sit the class, sit the exam, hope it sticks. Here it’s the opposite. You learn it one-to-one with a companion, on your own real work, and you keep going until you can use it, not just recall it.
Applied to your work in any of these jobs
This unit introduces the purpose and benefits of advocacy in adult care, exploring different types of advocacy and the advocate's role. Learners will understand relevant legal frameworks that support advocacy to empower individuals receiving care.
- Remember
- Understand
- Apply
- Analyse
- Evaluate
- Create
Built for NOCN Level 5 Diploma in Leadership and Management for Adult Care
41 units in this credential, in the order it lists them, awarded by NOCN.
- Advocacy in Adult Care
- Assistive Technology in Adult Care
- Business Development
- Business and Resource Management
- Coaching and Mentoring in Adult Care
- Comments and Complaints
and 35 more in the full unit list below.
One to one, not one to many
No two people run this the same way
A course is written once and handed to everyone. This is assembled around you, and keeps changing as it learns you. Five things it reads, and what each one changes.
- Your actual work Every unit is taught against a live piece of your own work, not a worked example from a textbook.
- What you already know The first conversation finds your starting point, so you skip what you can already do and spend the time on what you cannot.
- The conditions you learn under Not a learning-styles quiz. The evidence does not support those. The dimensions the research does back, read once and used to shape the plan.
- How far you got last time It picks up mid-thought. The tutor knows what you said, what you struggled with, and what it asked you to try.
- Which tutor suits the moment Twelve of them, each for a different kind of thinking. The one who walks you through a first idea is not the one who stress-tests it.
See how you learn, free. Eight questions, no sign-up. A directional taster; the diagnostic inside Zavmo goes deeper and keeps adapting.
Why it sticks
Most courses stop at remembering
There’s a well-known ladder of how deeply you learn something, called Bloom’s Taxonomy. Most courses get you up the first two rungs: you remember some facts, you pass a test, you forget it. Real skill lives at the top. Judging, deciding, creating. And this isn’t a generic ladder: every rung has a named Zavmo tutor who walks you up it.
- 6CreateThe Creative Catalyst
- 5EvaluateThe Evidence Evaluator
- 4AnalyseThe Analyst
- 3ApplyThe Coach
- 2UnderstandThe Connector
- 1RememberThe Builder
Where most courses leave you Where Zavmo takes you
The value
Why the companion is worth £70 a month
You’re not paying for the units. They’re regulated, and the same wherever you earn them. You’re paying for the one thing that decides whether you actually get there: a companion that makes them stick, on your real work.
That is one-to-one on this qualification, every day, on the work you already do, for £70 a month. Your first module is free, so you can see the teaching before you pay for any of it. Billed monthly, cancel any time and billing stops.
Earned on your own work, taught to the top.
Everything you just read, learned one-to-one on the job you already do. Your first module is free, so you can see the teaching before you pay for any of it.
Build my plan, freeNo card. See how this qualification maps onto your role and meet the tutors who’d teach it, free. The learning begins when you subscribe. It’s £70 a month, billed monthly. Cancel any time and billing stops.