How you’d get this certificate
- Zavmo teaches you. You learn the units one-to-one with an AI tutor, on your own work.
- You register with an approved centre. That is a college, training provider or employer Awarding Body for the Built Environment has approved to offer this qualification. Zavmo is not an approved centre, so you register with them, not with us.
- The centre assesses, and Awarding Body for the Built Environment awards. A qualified assessor at the centre judges your evidence, and the certificate comes from Awarding Body for the Built Environment.
The Level 3 Certificate for Estate and Lettings Agents is aimed at individuals in non-management roles providing property services, such as sales negotiation and property management, developed to enhance their understanding of the sales and lettings industry.
These are the units Awarding Body for the Built Environment registers against this qualification. It is a catalogue, not a syllabus. Which of them you take depends on the combination the qualification requires, and that is set by the awarding body rather than by us. Every unit here is regulated. Zavmo teaches towards them on your own work.
Zavmo is not an awarding body, is not an approved centre, and is not affiliated with Awarding Body for the Built Environment. It does the teaching and the mapping. Awarding Body for the Built Environment sets this qualification and awards it, and a qualified human assessor makes the assessment decision.
What each unit actually teaches you to do
General Law and Residential Sales Law Real unit · Awarding Body for the Built Environment
What you'll be able to do
- Understand the areas of law that apply to the property industry
- Understand the legislative provisions that protect consumers
- Understand the mandatory training obligations
- Understand the relevant legislative provisions for residential sales
- Understand the rules concerning financial advice
- Understand the tax implications of property sales
Lead Generation and Conversion Techniques for Sellers and Landlords Real unit · Awarding Body for the Built Environment
What you'll be able to do
- Understand the techniques of using data for generating business
- Understand the relationships in sales and lettings for role for maintaining business relationships
- Understand how to use questioning to convert sellers and landlords
- Understand how to build rapport and use persuasion techniques
- Understand how to prepare for a valuation and present suggested asking price
- Understand how to talk about the fee and overcome objections
- Understand how to leverage service and advice for landlords
- Understanding closing techniques
- Understand alternative selling methods
Listing on Property Portals Real unit · Awarding Body for the Built Environment
What you'll be able to do
- Understand how to prepare a property for listing
- Understand legislation and guidance around property descriptions
- Understand the relationship between property performance statistics and repositioning properties
- Understand the effectiveness of listings and consumer expectations
Residential Lettings Law Real unit · Awarding Body for the Built Environment
What you'll be able to do
- Understand the various types of tenancy
- Understand tenancy management
- Understand current legislation concerning property condition standards
- Understand current legislation concerning evictions
- Understand Houses of Multiple Occupation (HMOs) and the current licensing requirements
Sales and Lettings Progression Real unit · Awarding Body for the Built Environment
What you'll be able to do
- Understand why sales fall through
- Understand how to get sellers ready for progression
- Understand how to get buyers ready for progression
- Understand why lettings fall through
- Know the lettings progression flow
- Understand how to maintain relationships in tenancy
The Property Profession Real unit · Awarding Body for the Built Environment
What you'll be able to do
- Understand the roles undertaken by people within the property industry
- Understand the types of property, common terms and defects
- Understand how to present a professional image
- Understand how to deal with a complaint
- Understand what is meant by a conflict of interest
- Understand what it means to work without discrimination
- Understand how to identify hazards and risks
- Understand how to maintain personal safety
Working with Buyers and Tenants from Lead to Offer Real unit · Awarding Body for the Built Environment
What you'll be able to do
- Understand how to qualify a lead
- Understand the importance of maintaining customer records
- Understand how to successfully match properties to buyer and tenant requirements
- Understand how to follow up viewings with applicants
- Understand how to prompt offers
- Understand how to present, negotiate and formalise an offer
Free, by email
Is this the right qualification for you?
One email to help you decide: the facts, what it teaches, the jobs it leads to and where to start free. With a link back here. Nothing else follows unless you confirm your address.
Juliette Denny, Zavmo's founder, writes about learning and work on LinkedIn. Follow Juliette's Learning Tribe
Study the units online with a personal AI tutor, for £70 a month. Your first Future Fluency module is free.
The jobs these credits are mapped to
A qualification is never a dead end here. Each of these is a job record this qualification is a mapped route into.
- 1 record
- 1 record
- 1 record
- 1 record
- 1 record
- 1 record
Showing 6 roles, drawn from 24 job records mapped to this qualification. Near-identical records are folded together, and each row says how many it stands for.
Where this can lead
Lead Real Estate Sales Agent
This work can lead to sales leadership roles covering several offices, or senior positions setting sales strategy for a large brokerage. Some agents move into consulting or training, sharing their expertise with other brokerages.
See the whole journeyOne email to help you decide: the facts, what it teaches, the jobs it leads to and where to start free. With a link back here. Nothing else follows unless you confirm your address.
The credits, and who awards them
Level 3 credits are regulated, and they are awarded by Awarding Body for the Built Environment rather than by Zavmo. They don’t vanish when a subscription ends or a website closes. They travel to any employer, and Zavmo keeps the map of what you have covered and what is next.
What you would be collecting
General Law and Residential Sales LawLead Generation and Conversion Techniques for Sellers and LandlordsListing on Property PortalsResidential Lettings LawSales and Lettings ProgressionThe Property ProfessionWorking with Buyers and Tenants from Lead to Offer
Each one is a real unit registered against this qualification.
How you’d practise it
You don’t watch this. You do it.
You are not assessed on remembering this. You are assessed on applying it, analysing it, evaluating it and producing something. So that is what the practice is: projects, role play and your own live cases, with a tutor in the room.
The Coach · your practice partner Illustration - Pitch it Evaluate
“General Law and Residential Sales Law” gets practised as a pitch. You make the case out loud, Zavmo asks the question the room would ask, and you make it again.
- Lead it Apply
“Lead Generation and Conversion Techniques for Sellers and Landlords” is practised on the team you actually have. You talk through the call you are about to make, and Zavmo makes you say it the way you would say it to them.
How you would learn this
One to one, on the work you already do
A tutor sets the task against your own job and marks the reasoning, at your pace. There is no cohort to fall behind.
A lesson from General Law and Residential Sales Law, one of this qualification's own units.
Applied to your work in any of these jobs
This unit provides an overview of the English legal system and the areas of law relevant to property agency work. Offering a deeper understanding of how law, regulation guidance and own obligations fit together in an estate and letting agency environment, it looks at mandatory training obligations and consumer protection provisions.
- 1 Remember
- 2 Understand
- 3 Apply
- 4 Analyse
- 5 Evaluate
- 6 Create
It is £70 a month, billed monthly. Your free first module is Future Fluency, and you can cancel any time. Teaching towards this qualification begins when you subscribe.
Built for Awarding Body for the Built Environment Level 3 Vocationally-Related Qualification in Residential Sales
7 units in this credential, in the order it lists them, awarded by Awarding Body for the Built Environment.
- General Law and Residential Sales Law
- Lead Generation and Conversion Techniques for Sellers and Landlords
- Listing on Property Portals
- Residential Lettings Law
- Sales and Lettings Progression
- The Property Profession
and 1 more in the full unit list below.
Free tools
Want a read on where you stand?
Three free tools, no account needed. Each one ends with a role, a level and a way in.
Learned on your own work, taught one-to-one.
Everything you just read, learned one-to-one on the job you already do. Your free first module is Future Fluency, so you can see how the teaching works before you pay for anything.
Start my free AI Fluency moduleNo card. See how this qualification maps onto your role and meet the tutors who’d teach it, free. The learning begins when you subscribe. It’s £70 a month, billed monthly. Cancel any time and billing stops.
The title, level, credits, guided learning hours and unit learning outcomes on this page are taken from the Ofqual Register of Regulated Qualifications. Contains public sector information licensed under the Open Government Licence v3.0. Where this data comes from.