How you’d get this certificate
- Zavmo teaches you. You learn the units one-to-one with an AI tutor, on your own work.
- You register with an approved centre. That is a college, training provider or employer Awarding Body for the Built Environment has approved to offer this qualification. Zavmo is not an approved centre, so you register with them, not with us.
- The centre assesses, and Awarding Body for the Built Environment awards. A qualified assessor at the centre judges your evidence, and the certificate comes from Awarding Body for the Built Environment.
This qualification is for individuals working in residential property letting and management. It covers key areas such as employment rights, property security, health and safety, and local market awareness. Learners will develop the skills to prepare property inventories and understand the impact of local changes.
These are the units Awarding Body for the Built Environment registers against this qualification. It is a catalogue, not a syllabus. Which of them you take depends on the combination the qualification requires, and that is set by the awarding body rather than by us. Every unit here is regulated. Zavmo teaches towards them on your own work, and work done here is recognised as prior learning under the agreements we hold.
Zavmo is not an awarding body, is not an approved centre, and is not affiliated with Awarding Body for the Built Environment. It does the teaching and the mapping. Awarding Body for the Built Environment sets this qualification and awards it, and a qualified human assessor makes the assessment decision.
Free first step
Try a free Future Fluency lesson first
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What each unit actually teaches you to do
Behave in an ethical manner in all aspects of business Real unit · Awarding Body for the Built Environment
What you'll be able to do
- Conduct yourself in a professional, ethical, honest and fair manner in all business dealings
- Understand the importance of working without discrimination or bias, treating all individuals with respect and equality
- Understand the importance of recognising when a gift or bribe may be offered as an inducement and the appropriate action to take
Bring tenancy agreements to an end Real unit · Awarding Body for the Built Environment
What you'll be able to do
- Understand the procedures for ending tenancy agreements and serving notices, including legal and organisational requirements
- End tenancy agreements and serve notices in accordance with legal and organisational procedures
Conduct accompanied viewings of properties Real unit · Awarding Body for the Built Environment
What you'll be able to do
- Prepare for viewings of properties
- Liaise with prospective buyers and/or tenants regarding property viewings
- Prepare to conduct accompanied viewings of properties, ensuring all necessary arrangements are in place
- Conduct viewings of properties in a professional and informative manner
Develop yourself in the job role Real unit · Awarding Body for the Built Environment
What you'll be able to do
- Access self-development opportunities within your job role, including identifying relevant training and resources
- Evidence self-development within the job role, demonstrating how new skills and knowledge have been applied
Employment rights and responsibilities in the property sector Real unit · Awarding Body for the Built Environment
What you'll be able to do
- Know employer and employee rights and responsibilities in the property sector
- Know your organisation’s procedures for conforming with employment rights and responsibilities
- Know factors that affect your own organisation and occupation within the property sector
Facilitate the maintenance and repair of managed properties Real unit · Awarding Body for the Built Environment
What you'll be able to do
- Explain your organisation’s procedures for facilitating the maintenance of managed properties
- Undertake administrative tasks regarding the maintenance or repair of managed properties, in line with organisational procedures
- Facilitate the maintenance or repair of managed properties, ensuring adherence to relevant regulations and organisational policies
Implement check-out procedures and dispersals in a letting environment Real unit · Awarding Body for the Built Environment
What you'll be able to do
- Understand how to complete check-out procedures, including property inspection and documentation
- Understand how to calculate deductions from deposits and disperse deposits, in accordance with legal and organisational requirements
- Complete check-out procedures, including property inspection and documentation
- Calculate deductions from deposits and disperse deposits, in accordance with legal and organisational requirements
Implement pre-entry and hand-over procedures for property to let Real unit · Awarding Body for the Built Environment
What you'll be able to do
- Understand organisational pre-entry procedures
- Understand organisational procedures for the hand-over of property
- Implement pre-entry procedures in accordance with organisational guidelines
- Implement hand-over procedures in accordance with organisational guidelines
Maintain the security of individuals and property in a property environment Real unit · Awarding Body for the Built Environment
What you'll be able to do
- Maintain the security of yourself and others in a property environment
- Maintain the security of information in a property environment
- Maintain the security of property in a property environment
- Maintain the security of yourself and others in a property environment
- Maintain the security of personal property, residential properties and information in a property environment
Match and promote properties to individuals Real unit · Awarding Body for the Built Environment
What you'll be able to do
- Match properties to the needs and preferences of individuals
- Promote properties effectively to individuals, highlighting their key features and benefits
- Match properties to individuals based on their specified requirements and budget
- Promote properties to individuals using appropriate methods and channels
Monitor changes and assess their impact in the local property market Real unit · Awarding Body for the Built Environment
What you'll be able to do
- Understand how to monitor changes in the local property market, including factors such as supply, demand, and pricing trends
- Assess the impact of changes in the local property market on rental yields and property values
- Monitor changes in the local property market using appropriate data sources and analytical techniques
- Assess the impact of changes in the local property market on business strategies and client advice
Negotiate tenancies Real unit · Awarding Body for the Built Environment
What you'll be able to do
- Explain the procedures for negotiating tenancies, including legal and ethical considerations
- Negotiate tenancies effectively, ensuring mutually agreeable terms for all parties involved
Obtain instructions and agree marketing activities for properties Real unit · Awarding Body for the Built Environment
What you'll be able to do
- Describe how to obtain instructions from clients regarding the sale/let of their property, in accordance with legal and ethical requirements
- Explain how to agree with clients the marketing activities regarding the sale/let of their property, ensuring transparency and mutual understanding
- Obtain instructions from clients regarding the sale/let of their property, documenting all relevant information accurately
- Agree marketing plans with clients regarding the sale/let of their property, ensuring the plan meets their needs and expectations
Prepare for the marketing of residential properties in the to let market Real unit · Awarding Body for the Built Environment
What you'll be able to do
- Describe how to prepare for the marketing of residential properties to let
- Explain how to arrange for the production of final marketing documentation for residential property to let
- Prepare for the marketing of residential properties to let, in accordance with organisational procedures
- Market residential properties to let, in accordance with legal and organisational requirements
Prepare inventories for properties to let Real unit · Awarding Body for the Built Environment
What you'll be able to do
- Understand organisational procedures for preparing inventories for properties to let
- Prepare an inventory for properties to let
- Prepare inventories for properties to let, adhering to organisational procedures
Progress applications to rent property Real unit · Awarding Body for the Built Environment
What you'll be able to do
- Understand your organisation’s procedures for progressing prospective tenants’ applications to rent property
- Qualify prospective tenants according to organisational procedures
- Obtain information required to qualify prospective tenants accurately and efficiently
- Progress applications to rent property in line with organisational procedures
Reduce risks to health and safety in the workplace Real unit · Awarding Body for the Built Environment
What you'll be able to do
- Know about your organisation’s health and safety procedures
- Identify potential hazards in the workplace
- Evaluate risks associated with hazards in the workplace
- Identify hazards and risks in the workplace
- Reduce the risks to health and safety in the workplace by implementing appropriate control measures
Renew and extend tenancy agreements and review rents Real unit · Awarding Body for the Built Environment
What you'll be able to do
- Understand the procedures for renewing tenancy agreements, including legal and organisational requirements
- Understand the procedures for reviewing rents, taking into account market conditions and legal requirements
- Renew tenancy agreements in accordance with legal and organisational procedures
- Review rents, taking into account market conditions, legal requirements and tenant circumstances
Understanding legislation, guidelines, codes of practice, contractual arrangements and statutory information in residential lettings Real unit · Awarding Body for the Built Environment
What you'll be able to do
- Explain legislation, guidelines and codes of practice relevant to residential lettings, demonstrating an understanding of their implications
- Describe statutory information requirements in residential lettings, ensuring compliance with legal obligations
- Analyse tenancy agreements and terms of appointment, identifying key clauses and their significance
Understanding professional conduct in a property environment Real unit · Awarding Body for the Built Environment
What you'll be able to do
- Understand how to present a positive image in a property environment, maintaining a professional appearance and demeanour
- Understand the importance of communicating information clearly and concisely to all stakeholders
- Understand the importance of dealing with enquiries and complaints in an appropriate and timely manner and of maintaining accurate records of all interactions
- Understand the scope and responsibilities of your job role within the property environment
Undertaking market appraisals and advising on the presentation of properties Real unit · Awarding Body for the Built Environment
What you'll be able to do
- Understand your organisation’s procedures for undertaking market appraisals and advising on the presentation of properties
- Undertake market appraisals, considering relevant market data and property features
- Understand how to ensure client understanding of market appraisals, including explaining the valuation process and findings
- Prepare for appraisals of properties, gathering relevant information and resources
- Appraise properties, providing accurate and realistic market valuations
Visit tenanted properties Real unit · Awarding Body for the Built Environment
What you'll be able to do
- Understand organisational procedures for arranging visits of tenanted properties
- Prepare to visit tenanted properties in accordance with organisational procedures
- Visit tenanted properties in a professional and organised manner
The national standards these units are built against
What the job actually needs, in the words employers and awarding bodies already use for the work itself.
- Standard
Collate the information required and prepare reports for the appraisal and valuation of property
- Standard
Conduct Accompanied Visits Around Local Property Areas
- Standard
Conduct accompanied viewings of owned properties to let
- Standard
Conduct accompanied viewings of properties
- Standard
Conduct accompanied visits around development sites
- Standard
Contribute to maintaining the security of individuals and property
- Standard
Contribute to the appraisal and valuation of property
- Standard
Facilitate the maintenance of managed properties
- Standard
Implement Check-Out Procedures and Dispersals in a Letting Environment
- Standard
Liaise with others to manage maintenance and repair work
- Standard
Match available properties to prospective buyers
- Standard
Monitor changes and assess their impact in the local property market
- Standard
Obtain instructions and agree a marketing plan towards selling individual properties
- Standard
Organise and progress viewings of properties to let
- Standard
Prepare inventories for owned properties to let
- Standard
Prepare properties for marketing (letting)
- Standard
Progress applications to rent property
- Standard
Progress property disposals
Showing 18 of 23 standards these units map to.
The jobs these credits are mapped to
A qualification is never a dead end here. Each of these is a job record this qualification is a mapped route into.
- 3 records
- 1 record
- 1 record
- 2 records
- 2 records
- 1 record
Showing 6 roles, drawn from 30 job records mapped to this qualification. Near-identical records are folded together, and each row says how many it stands for.
Where this can lead
Property Services Coordinator
This work can lead to running a building as a Facilities Manager, or moving further into managing budgets and strategy as a Senior Facilities Manager.
See the whole journeyThe credits, and who awards them
Level 3 credits are regulated, and they are awarded by Awarding Body for the Built Environment rather than by Zavmo. They don’t vanish when a subscription ends or a website closes. They travel to any employer, and Zavmo keeps the map of what you have covered and what is next.
What you would be collecting
Behave in an ethical manner in all aspects of businessBring tenancy agreements to an endConduct accompanied viewings of propertiesDevelop yourself in the job roleEmployment rights and responsibilities in the property sectorFacilitate the maintenance and repair of managed propertiesImplement check-out procedures and dispersals in a letting environmentImplement pre-entry and hand-over procedures for property to let
Each one is a real unit registered against this qualification.
How you’d practise it
You don’t watch this. You do it.
You are not assessed on remembering this. You are assessed on applying it, analysing it, evaluating it and producing something. So that is what the practice is: projects, role play and your own live cases, with a tutor in the room.
The Coach · your practice partner Illustration - Rehearse the conversation Apply
“Negotiate tenancies” is a conversation before it is a document. You have it with Zavmo playing the other person, badly at first, then again once you know what you actually want to say.
- Pitch it Evaluate
“Monitor changes and assess their impact in the local property market” gets practised as a pitch. You make the case out loud, Zavmo asks the question the room would ask, and you make it again.
- Bring your own plan Create
For “Implement check-out procedures and dispersals in a letting environment” you bring the plan you are actually working on, not a case study. Zavmo pulls on the assumptions in it until the weak one shows.
- Draft the real one Create
You do “Implement pre-entry and hand-over procedures for property to let” on a real document of your own. Zavmo works on the draft you have to send anyway, so the coursework and the job are the same piece of work.
What you leave holding
The standards this credential builds, in the shape the product keeps them
Nothing here is marked learned. There is no learner on a public page, so the map shows what the qualification covers rather than what anybody has done.
- Collate the information required and prepare reports for the appraisal and valuation of property
- Conduct Accompanied Visits Around Local Property Areas
- Conduct accompanied viewings of owned properties to let
- Conduct accompanied viewings of properties
- Conduct accompanied visits around development sites
- Contribute to maintaining the security of individuals and property
- Contribute to the appraisal and valuation of property
- Facilitate the maintenance of managed properties
How you would learn this
One to one, on the work you already do
A tutor sets the task against your own job and marks the reasoning, at your pace. There is no cohort to fall behind.
A lesson from Behave in an ethical manner in all aspects of business, one of this qualification's own units.
Applied to your work in any of these jobs
This unit covers ethical conduct in business, emphasising professionalism, honesty, fairness, and equality. Learners will understand the importance of non-discrimination, recognise potential inducements such as gifts or bribes, and learn to maintain ethical behaviour in all business dealings.
- 1 Remember
- 2 Understand
- 3 Apply
- 4 Analyse
- 5 Evaluate
- 6 Create
It is £70 a month, billed monthly. Your free first module is Future Fluency, and you can cancel any time. Teaching towards this qualification begins when you subscribe.
Built for ABBE Level 3 Diploma in Professional Residential Property Letting and Management
22 units in this credential, in the order it lists them, awarded by Awarding Body for the Built Environment.
- Behave in an ethical manner in all aspects of business
- Bring tenancy agreements to an end
- Conduct accompanied viewings of properties
- Develop yourself in the job role
- Employment rights and responsibilities in the property sector
- Facilitate the maintenance and repair of managed properties
and 16 more in the full unit list below.
Free tools
Want a read on where you stand?
Three free tools, no account needed. Each one ends with a role, a level and a way in.
Learned on your own work, taught one-to-one.
Everything you just read, learned one-to-one on the job you already do. Your free first module is Future Fluency, so you can see how the teaching works before you pay for anything.
Build my plan, freeNo card. See how this qualification maps onto your role and meet the tutors who’d teach it, free. The learning begins when you subscribe. It’s £70 a month, billed monthly. Cancel any time and billing stops.
The title, level, credits, guided learning hours and unit learning outcomes on this page are taken from the Ofqual Register of Regulated Qualifications. Contains public sector information licensed under the Open Government Licence v3.0. Where this data comes from.