How you’d get it
How you’d get this certificate
- Zavmo teaches you. You learn the units one-to-one with an AI tutor, on your own work.
- You register with an approved centre. That is a college, training provider or employer Highfield Qualifications has approved to offer this qualification. Zavmo is not an approved centre, so you register with them, not with us.
- The centre assesses, and Highfield Qualifications awards. A qualified assessor at the centre judges your evidence, and the certificate comes from Highfield Qualifications.
01What it is
Improve learner employability opportunities with our range of personal development qualifications. Designed to give your learners the knowledge they need.
These are the units Highfield Qualifications registers against this qualification. It is a catalogue, not a syllabus. Which of them you take depends on the combination the qualification requires, and that is set by the awarding body rather than by us. Every unit here is regulated. Zavmo teaches towards them on your own work, and work done here is recognised as prior learning under the agreements we hold.
Zavmo is not an awarding body, is not an approved centre, and is not affiliated with Highfield Qualifications. It does the teaching and the mapping. Highfield Qualifications sets this qualification and awards it, and a qualified human assessor makes the assessment decision.
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02The units
What each unit actually teaches you to do
Aerate turf by hand Real unit · Highfield Qualifications
You'll gain knowledge of the purpose and techniques for aerating turf by hand. The unit covers selecting appropriate tools, demonstrating safe and effective aeration methods, and maintaining equipment used.
What you'll be able to do
- Know the correct techniques for aerating turf by hand
- Safely and effectively aerate turf by hand using appropriate tools and techniques
Alternatives to Paid Work Real unit · Highfield Qualifications
You'll identify various alternatives to paid work, including volunteering, internships, and community projects. The unit emphasises recognising the skills and qualities gained from these experiences and their value in enhancing employability.
What you'll be able to do
- Identify different types of alternatives to paid work, such as volunteering, internships, and community projects.
- Recognise the value of skills and qualities gained from participating in alternatives to paid work, and how these can enhance employability.
An Introduction to Accounting Real unit · Highfield Qualifications
You'll be introduced to basic accounting principles, including applying mathematical skills in financial contexts and understanding accounting terminology. The unit covers roles within accounting, effective communication, and the use of IT programmes supporting accounting tasks.
What you'll be able to do
- Apply basic mathematical skills to solve problems in a financial context
- Understand the terminology and language used in basic accounting practices
- Understand the different roles and responsibilities of individuals working within an accounting environment
- Understand how to communicate effectively with colleagues and clients in an accounting setting
- Understand the advantages of using different IT programmes and software to support accounting tasks
- Produce accurate and professional business documents relevant to accounting
- Understand how to use common office equipment for accounting-related activities
Applying for a Job Real unit · Highfield Qualifications
You'll understand different methods of applying for jobs, including online applications and CVs. The unit covers completing job application forms accurately and presenting information clearly and concisely to support effective job applications.
What you'll be able to do
- Understand different methods of applying for jobs, including online applications and CV submissions
- Complete a job application form accurately and effectively
Assessing myself for work Real unit · Highfield Qualifications
You'll assess their own skills and personal attributes relevant to employment, identifying areas for development. The unit includes creating an action plan to enhance skills and attributes for specific job roles and career progression.
What you'll be able to do
- Know what skills are needed for success in work
- Know what personal attributes are needed for success in work
- Assess own level of skills
- Assess own level of personal attributes
- Know skills that need to be developed for specific jobs
- Know personal attributes that need to be developed for specific jobs
- Produce an action plan to develop skills for a specific job
- Produce an action plan to develop personal attributes for a specific job
Assist with harvesting and preparing crops Real unit · Highfield Qualifications
You'll learn to assist with harvesting and preparing crops safely under supervision. The unit covers identification of crop types, use of appropriate tools and techniques, and adherence to hygiene and quality standards.
What you'll be able to do
- Assist with harvesting crops under supervision, following instructions and using appropriate tools and techniques
- Prepare harvested crops for storage or further processing, following hygiene and quality standards
- Work safely when assisting with harvesting and preparing crops, adhering to health and safety regulations and using personal protective equipment
Assist with potting up rooted cuttings, large seedlings or plugs by hand Real unit · Highfield Qualifications
This unit equips learners with the skills to prepare materials and pot rooted cuttings, large seedlings, or plugs by hand. You'll also learn to provide appropriate aftercare and maintain a clean and safe working environment throughout the potting process.
What you'll be able to do
- Prepare the necessary materials and equipment for potting rooted cuttings, large seedlings or plugs
- Pot rooted cuttings, large seedlings or plugs by hand
- Provide appropriate care for cuttings, seedlings or plugs immediately after potting
- Clear up the work area and dispose of waste materials safely after potting
Assist with the Maintenance of Equipment Real unit · Highfield Qualifications
You'll assist with equipment maintenance by preparing tools and materials, performing maintenance tasks under supervision, and adhering to health and safety procedures. The unit emphasises safe working practices throughout the maintenance process.
What you'll be able to do
- Assist with the preparation of equipment for maintenance, following instructions and procedures
- Assist with the maintenance of equipment, under supervision and according to guidelines
- Work safely when assisting with equipment maintenance, adhering to health and safety regulations
Assist with the movement of animals Real unit · Highfield Qualifications
You'll learn to safely assist with the movement of animals within defined environments and during loading and unloading for transport. The unit covers appropriate handling techniques, following instructions, and recognising potential hazards.
What you'll be able to do
- Safely assist with moving animals from one place to another within a defined environment.
- Safely assist with the loading and unloading of animals for transport, following given instructions.
Awareness of Equality and Diversity Real unit · Highfield Qualifications
This unit provides learners with an understanding of equality and diversity concepts, including key definitions and forms of discrimination. You'll explore relevant UK legislation and recognise the importance of promoting inclusive behaviour within organisations.
What you'll be able to do
- Understand definitions and key concepts that are important regarding equality and diversity
- Know the relevant legislation and regulations used in Equality and Diversity
- Understand why Equality and Diversity is key in organisations and the benefits of promoting it
Being Responsible for Other People’s Money Real unit · Highfield Qualifications
It teaches you to identify different methods of payment and understand when each is appropriate. You'll also appreciate the importance of handling other people’s money responsibly and apply relevant procedures to manage financial transactions accurately.
What you'll be able to do
- Identify different methods of payment and explain when each method could be used.
- Explain the importance of handling other people’s money responsibly.
- Identify procedures that might apply when responsible for other people’s money.
- Handle financial transactions responsibly in a given context.
Being safe and responsible online Real unit · Highfield Qualifications
This unit covers the identification of where personal information is stored on devices and through online activity, recognising online risks such as phishing and malware, and configuring secure access methods. You'll also understand how to report concerns about online content and minimise physical stresses related to device use.
What you'll be able to do
- Know where personal information may be stored by devices and online activity
- Know of online risks and threats, such as phishing and malware
- Configure and use secure ways to access devices and online services
- Report concerns with online content to the appropriate authorities
- Recognise and minimise the effects of physical stresses of being online, such as eye strain and repetitive strain injury
Being safe and responsible online Real unit · Highfield Qualifications
You'll gain knowledge of protecting personal information and privacy online, including understanding personal rights and data control options. The unit covers safeguarding devices and data from online threats and configuring multifactor authentication for secure access to online services.
What you'll be able to do
- Protect personal information online.
- Protect personal privacy online.
- Understand personal rights regarding the use of personal data online.
- Understand options for controlling the use of personal data online.
- Protect devices from online risks.
- Protect data from online threats.
- Configure multifactor authentication to access online services.
- Use multifactor authentication to access online services.
- Backup data locally.
- Backup data using a cloud provider.
- Use appropriate language online.
- Demonstrate appropriate behaviour online.
- Apply simple methods to avoid physical health risks while using devices.
- Apply simple methods to avoid psychological health risks while using devices.
Building Working Relationships with Colleagues Real unit · Highfield Qualifications
This unit equips learners with knowledge and skills to build effective working relationships with colleagues. You'll understand the importance of positive communication and appropriate behaviour when interacting with employers, managers, and peers in the workplace.
What you'll be able to do
- Know why it is important to get on well with colleagues.
- Work with employers in the workplace.
- Work with managers in the workplace.
- Work with peers in the workplace.
Building Working Relationships with Customers Real unit · Highfield Qualifications
You'll understand the impact of personal presentation and organisational protocols on customer interactions. The unit develops skills to interact positively and professionally with customers, adhering to communication guidelines and protocols.
What you'll be able to do
- Know that the way of presenting oneself makes an impression on a customer or client, considering factors such as appearance and behaviour
- Know that organisations normally have protocols and procedures for dealing with customers or clients, including communication guidelines and service standards
- Interact positively with customers or clients in line with given organisational protocols, demonstrating professionalism and respect
Career Progression Real unit · Highfield Qualifications
You'll explore the concept and importance of career progression, assessing their own skills and qualities in relation to potential opportunities. The unit supports learners in planning short-term goals to aid their career development.
What you'll be able to do
- Explain the concept of career progression and its importance.
- Assess own skills and qualities in relation to potential career progression opportunities.
- Plan short-term goals to support career progression.
Collect and prepare produce or plant material for transport Real unit · Highfield Qualifications
You'll gain knowledge and practical skills to collect and prepare produce or plant material for transport without causing damage. The unit includes methods for cleaning, sorting, and packaging, ensuring items are suitable and protected during transit.
What you'll be able to do
- Describe how to collect produce or plant material in preparation for transport
- Describe how to prepare produce or plant material in preparation for transport
- Collect and prepare produce or plant material in preparation for transport
Communicate in a business environment Real unit · Highfield Qualifications
This unit equips learners with knowledge and skills to communicate effectively in business environments. It covers planning communication, written and verbal communication techniques, and the role of feedback in improving communication skills.
What you'll be able to do
- Know the purpose of planning communication in a business environment
- Understand how to communicate effectively in writing within a business context
- Communicate verbally in a clear and professional manner
- Understand the purpose of feedback in developing communication skills
- Plan communication activities for different business scenarios
- Communicate effectively in writing, using appropriate language and format
- Communicate verbally, demonstrating active listening and clear articulation
- Identify and agree on specific ways of developing communication skills, based on feedback and self-reflection
Communicating Real unit · Highfield Qualifications
You'll learn to create, edit, and use contact lists effectively using appropriate software. The unit also covers understanding digital footprints, including types of digital activities and their potential implications.
What you'll be able to do
- Create, edit and utilise contacts effectively
- Know the different types of digital activities that leave a 'digital footprint'
- Understand the implications of a digital footprint
Communicating Real unit · Highfield Qualifications
It teaches you to identify and use appropriate modes of online communication for various contexts and audiences. You'll develop skills in adapting language and tone, managing online identity, and understanding the advantages and disadvantages of different communication methods.
What you'll be able to do
- Identify appropriate modes of online communication for a range of contexts.
- Use appropriate modes of online communication for a range of audiences.
- Take steps to manage online identity.
Communicating Solutions to Others Real unit · Highfield Qualifications
This unit covers problem-solving techniques and how to communicate solutions appropriately to others. You'll learn to adapt communication styles to suit different audiences and review their own performance in delivering solutions effectively.
What you'll be able to do
- Solve problems using appropriate techniques
- Communicate the solution appropriately to others, considering their understanding and needs
- Communicate the solution appropriately to others, using clear and concise language
- Review own performance in communicating solutions, identifying areas for improvement
Communication Methods Real unit · Highfield Qualifications
This unit provides learners with knowledge of various communication methods and models relevant to customer service. You'll explore effective communication techniques for face-to-face, telephone, and online interactions to enhance customer satisfaction.
What you'll be able to do
- Understand different methods of communication and their applications
- Understand how different methods of communication support customer service
- Understand different communication models and their principles
- Understand ways to communicate effectively with customers over the internet using various tools
- Understand ways to communicate effectively with customers face-to-face using appropriate techniques
- Understand ways to communicate effectively with customers over the phone using professional etiquette
Complaint Resolution Real unit · Highfield Qualifications
You'll understand the distinction between handling and resolving complaints, including managing complaints on social media. The unit covers recognising signs of complaint escalation and applying techniques to resolve issues professionally and effectively.
What you'll be able to do
- Understand the differences between handling complaints and resolving complaints effectively
- Understand how to deal with complaints on social media platforms professionally
- Know the signs of complaint intensification to prevent escalation
- Know methods of avoidance to de-escalate potentially intensifying complaints
- Know the skills that can be used to resolve complaints effectively
- Know the attributes that can be used to resolve complaints effectively
- Know the techniques that can be used to resolve complaints effectively
Completing a job application form Real unit · Highfield Qualifications
It teaches you to accurately complete a simple job application form by providing relevant information, presenting it clearly, and proofreading for errors. You'll learn to produce professional and effective applications.
What you'll be able to do
- Accurately complete a simple job application form.
Completing an Application Form Real unit · Highfield Qualifications
You'll understand the information required to complete application forms accurately. The unit develops skills to provide personal details, qualifications, experience, and references clearly and effectively.
What you'll be able to do
- Know the information required when completing an application form, including personal details, qualifications, experience, and references
- Complete an application form accurately and effectively, providing all the necessary information in a clear and concise manner
Construct a composter Real unit · Highfield Qualifications
You'll develop the ability to construct a composter by identifying required tools and materials, following instructions or plans, and applying safe working practices. The unit includes checking the completed composter against specifications.
What you'll be able to do
- Construct a composter according to given instructions or plans
Contributing to Meetings Real unit · Highfield Qualifications
You'll understand different meeting formats and structures and how to prepare effectively for meetings. They will develop skills to contribute actively, listen attentively, and participate constructively during meetings.
What you'll be able to do
- Know the format of a meeting
- Prepare for meetings effectively
- Contribute effectively at meetings
Creating First Impressions Real unit · Highfield Qualifications
This unit explores factors influencing customers’ first impressions, such as appearance, body language, tone of voice, and communication style. You'll understand how to create positive first impressions in a business context.
What you'll be able to do
- Understand the various factors that can influence a customer's first impressions in a business context
- Create a positive first impression when interacting with customers
Creating and editing Real unit · Highfield Qualifications
You'll learn to create and edit documents using applications for text, images, and numeric data. The unit covers entering, formatting, and enhancing information to produce clear, accurate, and visually effective outputs.
What you'll be able to do
- Use applications to enter information accurately and efficiently.
- Use applications to edit information to correct errors and improve clarity.
- Use applications to format information to enhance readability and visual appeal.
- Use applications to layout information effectively to create professional-looking documents.
- Edit an image to improve its quality and appearance.
- Enhance an image using various editing tools and techniques.
- Enter numeric data into a spreadsheet or database.
- Edit numeric data to correct errors and update information.
- Sort numeric data to organise it in a meaningful way.
- Process numeric data using formulas and functions.
- Format numeric data to improve its readability and presentation.
- Chart numeric data to visualise trends and patterns.
Creating and editing Real unit · Highfield Qualifications
You'll learn to use suitable applications for entering, editing, and formatting text accurately. They will also learn to capture and save images, sound, and video using appropriate devices and software.
What you'll be able to do
- Use a suitable application to enter, edit and format information accurately
- Capture and save images, sound and video using appropriate devices and software
Customer Feedback Real unit · Highfield Qualifications
You'll understand the importance of collecting customer feedback to identify customer needs and business performance areas. The unit covers how feedback can influence future planning and contribute to improving products, services, and customer satisfaction.
What you'll be able to do
- Know why collecting customer feedback is important for business improvement and customer satisfaction
- Understand how customer feedback can be analysed and used to improve products, services, and customer experience
- Know how customer feedback can influence future planning and strategic decision-making within an organisation
Dealing with Problems in daily life Real unit · Highfield Qualifications
This unit develops learners' awareness of recognising straightforward problems encountered in daily life and equips them with strategies to tackle these problems effectively. You'll also evaluate the impact of problems and the success of applied solutions.
What you'll be able to do
- Demonstrate an awareness of how to recognise straightforward problems in daily life
- Tackle straightforward problems using appropriate strategies
Determine soil pH with colour indicator test kit under supervision Real unit · Highfield Qualifications
You'll gain knowledge and skills to determine soil pH using a colour indicator test kit under supervision. The unit covers preparation of soil samples, application of indicator solutions, and accurate recording of pH results.
What you'll be able to do
- Describe the process of determining soil pH using a colour indicator test kit
- Determine soil pH using a colour indicator test kit under supervision
Developing Personal Presentation Skills for the Workplace Real unit · Highfield Qualifications
This unit develops learners' understanding of personal presentation in the workplace, including appearance, communication, and behaviour. You'll demonstrate appropriate dress, grooming, language, and body language suitable for a professional environment.
What you'll be able to do
- Know about personal presentation for the workplace
- Present self appropriately for the workplace
Developing Personal Skills for Leadership Real unit · Highfield Qualifications
This unit introduces learners to leadership principles, including different styles, decision-making processes, and communication techniques. You'll learn to give instructions and provide constructive feedback within group settings.
What you'll be able to do
- Know about the main features of leadership, including different leadership styles and their impact
- Make decisions effectively, considering relevant information and potential consequences
- Give clear and concise instructions to members of a group, ensuring understanding and compliance
- Give and receive constructive feedback about a task or activity, promoting improvement and development
Developing effective communication skills for the workplace Real unit · Highfield Qualifications
This unit covers the importance of effective communication in the workplace, including verbal, non-verbal, and written methods. You'll learn to communicate clearly and concisely with colleagues, supervisors, and customers.
What you'll be able to do
- Explain the importance of effective communication in the workplace.
- Describe different methods of communication used in the workplace, including verbal, non-verbal, and written communication.
- Explain how to communicate effectively with colleagues, supervisors, and customers.
- Demonstrate effective communication skills when interacting with others in a simulated workplace environment.
- Use active listening skills to understand the needs and perspectives of others.
- Adapt communication style to suit different situations and audiences.
Developing time-management skills for the workplace Real unit · Highfield Qualifications
You'll understand the importance of time-management skills in the workplace and develop the ability to prioritise tasks, use time-management techniques, and meet deadlines effectively to achieve workplace objectives.
What you'll be able to do
- Understand the importance of effective time-management skills for success in the workplace.
- Effectively use time-management skills to complete tasks within given deadlines.
Effective Teamwork Real unit · Highfield Qualifications
It teaches you to organise their own work effectively within a team, support team activities through collabouration and communication, and contribute to their own learning and development via reflection and feedback.
What you'll be able to do
- Describe how to organise their own work effectively within a team environment.
- Explain how to support the work of a team through collaboration and communication.
- Describe how to contribute to their own learning and development through reflection and feedback.
Expectations of working in a customer service role Real unit · Highfield Qualifications
You'll understand the expectations of working in a customer service role, focusing on punctuality, professional dress and presentation, and the impact of shift patterns. The unit explores how these factors affect personal and service delivery aspects.
What you'll be able to do
- Explain the importance of punctuality and time keeping in a customer service role.
- Describe the correct way to dress and present themselves professionally in a customer service role.
- Explain the impact and importance of shift patterns on personal life and customer service delivery.
Food Safety Awareness for Catering Real unit · Highfield Qualifications
You'll understand the importance of personal hygiene and maintaining clean work areas in a catering environment. They will learn their personal responsibilities for food safety and how to prevent contamination to ensure safe food handling.
What you'll be able to do
- Understand the importance of personal hygiene and keeping work areas clean and hygienic in a catering environment
- Understand personal responsibilities for food safety and how to keep food safe in a catering environment
Food Safety Awareness for Manufacturing Real unit · Highfield Qualifications
This unit provides learners with an understanding of personal hygiene and maintaining clean work areas in a food manufacturing environment. You'll also explore their personal responsibilities for food safety and methods to prevent contamination.
What you'll be able to do
- Understand the importance of personal hygiene and keeping work areas clean and hygienic in a food manufacturing environment
- Understand personal responsibilities for food safety and how to keep food safe in a manufacturing environment
IT Security for Users Real unit · Highfield Qualifications
You'll understand common security risks to IT systems and data and methods to minimise these risks, including password management and secure data handling. The unit also covers procedures for reporting security breaches and demonstrates the use of strong passwords and secure storage.
What you'll be able to do
- Use appropriate methods to minimise security risks to IT systems and data, including password management and data handling
IT User Fundamentals Real unit · Highfield Qualifications
This unit equips learners with fundamental IT skills to use hardware and software for basic tasks, organise and retrieve information efficiently, apply safety and security practices, and carry out routine maintenance and problem-solving on IT systems.
What you'll be able to do
- Use IT systems effectively to meet identified needs.
- Organise, store and retrieve information efficiently using IT systems.
- Follow and understand the need for safety and security practices when using IT systems.
- Carry out routine maintenance of IT systems and respond appropriately to routine IT system problems.
Interview Skills Real unit · Highfield Qualifications
You'll prepare for and participate in interviews by researching organisations and roles, anticipating questions, and responding effectively. The unit includes self-assessment of interview performance to identify strengths and areas for improvement.
What you'll be able to do
- Prepare to be interviewed by researching the company and role.
- Prepare to be interviewed by anticipating potential questions and formulating appropriate answers.
- Respond to questions in an interview clearly and concisely.
- Respond to questions in an interview using appropriate language and tone.
- Assess own performance in an interview by reflecting on strengths and weaknesses.
- Assess own performance in an interview by identifying areas for improvement.
Investigating Rights and Responsibilities at Work Real unit · Highfield Qualifications
It teaches you to identify employee rights and responsibilities within the workplace and understand how legislation and policies support these rights. You'll also explore employer responsibilities in maintaining a safe and equitable working environment.
What you'll be able to do
- Identify employee ‘rights’ and ‘responsibilities’ in a place of work
- Explain how the rights of individuals are supported in a place of work
- Describe the responsibilities of employers in a place of work
Job searching Real unit · Highfield Qualifications
This unit equips learners with knowledge of various resources for finding job vacancies, including online job boards, newspapers, and recruitment agencies. You'll learn to search for suitable job roles based on their skills and experience.
What you'll be able to do
- Know where to find information on job vacancies using different resources
- Search for suitable job roles based on personal skills and experience
- Search for job vacancies using appropriate methods
Keeping yourself and others safe from COVID-19 Real unit · Highfield Qualifications
You'll gain knowledge of Coronavirus and COVID-19, including their characteristics and effects on the body. The unit also covers recommended hygiene practices and social distancing measures to protect oneself and others from COVID-19.
What you'll be able to do
- Know the characteristics of Coronavirus and COVID-19
- Know how COVID-19 can affect the body
- Protect yourself and others from COVID-19
Lay paving blocks on sand Real unit · Highfield Qualifications
You'll gain knowledge of tools, equipment, and safety measures required to lay paving blocks on sand. The unit covers preparing the area, compacting the sand base, and laying blocks to a specified pattern and level.
What you'll be able to do
- Know the correct procedures for laying paving blocks on sand.
- Prepare the area for laying paving blocks.
- Lay paving blocks on sand to a specified pattern and level.
- Check the finished paving block surface for accuracy and stability.
Learning from More Experienced People Real unit · Highfield Qualifications
You'll understand how to identify more experienced individuals in workplace, community, and learning environments. They will develop skills to learn from these individuals through observation and interaction and apply this learning to their own development.
What you'll be able to do
- Identify more experienced people within a specific context
- Learn from people with more experience through observation and interaction
- Understand what they have learned from people with more experience and how it can be applied
Learning from Work Placement Real unit · Highfield Qualifications
It teaches you to reflect on their work placement experiences, identifying key learning points and evaluating task effectiveness. You'll analyse how tasks could be improved and use this insight to set short-term personal and professional development goals.
What you'll be able to do
- Reflect on what has been learned from the work placement experience
- Identify how tasks undertaken during the work placement could be undertaken differently or improved
- Use learning from the work placement to set short-term goals for personal and professional development
Learning to be financially aware Real unit · Highfield Qualifications
You'll develop financial awareness and practical skills in managing money, including understanding how money is used in daily life and UK state financial benefits. The unit covers planning personal spending, understanding financial documents, carrying out transactions, and recognising debt consequences.
What you'll be able to do
- Know how money is used in everyday life
- Know about United Kingdom (UK) state financial benefits available to individuals
- Plan personal spending for a week, taking into account income and expenses
- Understand the information presented in common financial documents
- Carry out basic financial transactions, such as paying bills
- Know the potential consequences of getting into debt
Learning to be financially capable Real unit · Highfield Qualifications
You'll develop an understanding of financial capability, including the use of money, UK state financial benefits, and planning personal spending. The unit also covers interpreting financial documents, conducting financial transactions, and recognising the consequences of debt.
What you'll be able to do
- Explain the different ways money is used in everyday life.
- Identify the different types of United Kingdom (UK) state financial benefits available.
- Plan personal spending for a week, taking into account income and expenses.
- Interpret information presented in financial documents, such as bank statements and payslips.
- Carry out common financial transactions, such as paying bills and withdrawing cash.
- Explain the potential consequences of getting into debt, including interest charges and legal action.
Learning with Colleagues and Other Learners Real unit · Highfield Qualifications
It teaches you to recognise formal and informal learning situations, interact effectively with colleagues or other learners, understand individual learning styles, and accurately record progress in learning activities.
What you'll be able to do
- Identify situations where learning can take place, both formally and informally.
- Interact effectively with colleagues or other learners in a learning situation, demonstrating appropriate communication skills.
- Recognise that people have preferred individual learning styles and that these can impact on learning.
- Accurately record progress in learning activities, using appropriate methods.
Legislation and Regulation in the Customer Service Environment Real unit · Highfield Qualifications
It teaches you to identify key legislation and regulations relevant to customer service environments. You'll understand the impact of these legal frameworks on customer service practices and the importance of compliance and ethical conduct.
What you'll be able to do
- Identify the key legislation and regulations that are relevant to a customer service environment.
- Explain how legislation and regulations impact customer service practices and customer rights.
Listening Techniques Real unit · Highfield Qualifications
This unit provides learners with an understanding of active listening techniques and their application in customer interactions. You'll learn to identify customer needs, show empathy, provide feedback, and use listening skills to resolve issues effectively.
What you'll be able to do
- Understand active listening techniques, including paying attention, showing empathy, and providing feedback
- Listen to customers effectively, to understand their needs and resolve their issues
Maintain hand tools Real unit · Highfield Qualifications
You'll gain knowledge of the key components of hand tools and the importance of their maintenance for safety. They will develop practical skills in cleaning, sharpening (where applicable), and correctly maintaining hand tools to prevent hazards.
What you'll be able to do
- Maintain hand tools to ensure they are safe and effective
- Maintain hand tools in good working order
Make and receive telephone calls Real unit · Highfield Qualifications
This unit covers the knowledge and skills required to make, receive, and transfer telephone calls effectively in a professional context. You'll understand telephone protocols, etiquette, and the importance of clear communication and planning.
What you'll be able to do
- Understand how to make telephone calls using appropriate protocols and etiquette
- Understand how to receive and transfer telephone calls efficiently and accurately
- Make telephone calls clearly and professionally
- Receive telephone calls and transfer them appropriately
Making Conversation and Building Rapport Real unit · Highfield Qualifications
You'll understand the importance of building rapport with customers and the benefits it brings to customer satisfaction. They will learn verbal and non-verbal communication techniques and suitable questioning methods to establish positive professional relationships.
What you'll be able to do
- Understand the importance of building rapport with customers in a professional setting
- Know ways to build rapport with customers through effective communication
- Use suitable questioning techniques when making conversation with customers
Making informed career and progression choices Real unit · Highfield Qualifications
You'll understand how personal experiences and external factors influence career choices. The unit develops skills to match personal attributes to career options, prepare for career guidance interviews, and plan learning for career management.
What you'll be able to do
- Know how personal experiences and external factors influence career choices
- Match personal needs, interests, values, skills, abilities and attitudes to a range of career options
- Prepare effectively for a career guidance interview, including identifying relevant questions and information
- Plan learning activities for effective career management and progression
Managing Your Health at Work Real unit · Highfield Qualifications
It teaches you to identify physical and psychological health risks in their chosen work area and understand methods to maintain good health. You'll describe the impact of risks and strategies for physical and mental well-being.
What you'll be able to do
- Identify the potential risks to health associated with a chosen area of work
- Understand methods for maintaining good health and well-being in a chosen area of work
Managing Your Own Money Real unit · Highfield Qualifications
This unit covers the management of personal finances, enabling learners to compare income and expenditure, understand various saving methods, and grasp the principles of borrowing money. You'll learn to calculate financial balances and appreciate the implications of borrowing, including interest and repayment terms.
What you'll be able to do
- Compare personal income with expenditure to determine financial status
- Describe methods for saving money effectively
- Understand the implications of borrowing money, including interest and repayment terms
Mix mortar or concrete Real unit · Highfield Qualifications
This unit provides learners with knowledge of mixing mortar or concrete according to specified ratios and safety guidelines. You'll demonstrate the correct mixing process to achieve the appropriate consistency for construction applications.
What you'll be able to do
- Mix mortar or concrete according to specified ratios and safety guidelines.
- Mix mortar or concrete to the correct consistency for the intended application.
Personal Behaviour for Success Real unit · Highfield Qualifications
This unit explores how personal behaviour influences various situations and impacts others. You'll examine positive and negative behaviours, their effects on relationships and outcomes, and strategies to modify behaviour for personal success.
What you'll be able to do
- Know how behaviours influence different situations, including the impact of positive and negative behaviours on outcomes
- Know how own behaviour impacts on others, including the effect on relationships, communication, and teamwork
- Know strategies that can be used to modify behaviour in different situations, including techniques for managing emotions, improving communication, and resolving conflict
- Know how personal behaviour affects personal success, including the link between behaviour, motivation, and achievement
Personal Behaviour for Success Real unit · Highfield Qualifications
This unit examines factors influencing personal behaviour, including experiences, emotions, and environment, alongside organisational and social codes of behaviour. You'll identify strategies to manage their own behaviour effectively and understand its impact on personal success.
What you'll be able to do
- Explain how different factors can affect behaviour in various situations.
- Describe how different codes of behaviour influence behaviour in different situations.
- Identify strategies to use to manage behaviour in different situations.
- Manage own behaviour effectively in given situations.
- Explain how personal behaviour affects personal success.
Personal Development within Customer Service Real unit · Highfield Qualifications
This unit covers methods for gathering feedback on personal customer service performance, including customer surveys and manager observations. You'll explore learning activities to develop their skills and understand the benefits of continuous personal development in customer service.
What you'll be able to do
- Know the various methods and techniques used to gather feedback on own performance in a customer service role
- Know the range of learning activities that can be undertaken to develop own ability and skills in customer service
- Understand the benefits of continuously developing own skills and knowledge to improve performance in customer service
Personal Presentation for the Workplace Real unit · Highfield Qualifications
You'll identify personal presentation requirements relevant to different workplace settings, including hygiene and dress codes. The unit teaches you to demonstrate appropriate personal presentation skills tailored to various work environments.
What you'll be able to do
- Identify the requirements for personal presentation in the workplace.
- Explain how requirements for personal presentation vary across different types of workplace.
- Present self appropriately for the workplace.
Personal presentation and hygiene at work Real unit · Highfield Qualifications
This unit provides learners with knowledge of personal presentation and hygiene requirements in the workplace. You'll understand how these requirements vary across industries and demonstrate appropriate personal presentation and hygiene practices.
What you'll be able to do
- Know the specific requirements for personal presentation in a workplace setting
- Understand how requirements for personal presentation can vary across different types of workplace environments
- Present oneself appropriately for the workplace
- Understand the importance of maintaining personal hygiene for the workplace
Planning an Enterprise Activity Real unit · Highfield Qualifications
This unit provides learners with knowledge to plan an enterprise activity, including selecting suitable activities, understanding required roles and skills, assessing costs, and applying promotional techniques to effectively market products or services.
What you'll be able to do
- Select a suitable enterprise activity, considering factors such as market demand, resources, and skills
- Know appropriate roles and skills required for the enterprise activity, including identifying the tasks involved and the skills needed to perform them effectively
- Understand the costs involved in producing and selling a product or service, including materials, labour, and marketing expenses
- Know appropriate promotional techniques, including advertising, social media, and public relations
Planning for and learning from a job interview Real unit · Highfield Qualifications
You'll learn to organise personal arrangements for job interviews, research the role and organisation, prepare relevant questions and answers, and communicate effectively during interviews. The unit also includes reflecting on interview performance to identify areas for improvement.
What you'll be able to do
- Organise personal arrangements in preparation for a specific job interview
- Research information about a specific job offered for interview
- Prepare questions and answers in anticipation of a specific job interview
- Communicate effectively during a specific job interview
- Reflect on performance following a specific job interview to identify areas for improvement
Planting and staking a tree Real unit · Highfield Qualifications
This unit provides learners with skills to prepare a site, plant and stake a tree correctly, and provide immediate aftercare. You'll also learn to clear the work area responsibly, using tools and materials safely.
What you'll be able to do
- Prepare the planting site and necessary materials for planting a tree
- Plant and stake a tree correctly, providing appropriate immediate aftercare to ensure its establishment
- Clear the work area and dispose of waste materials responsibly after planting and staking a tree
Positive Attitudes and Behaviours at Work Real unit · Highfield Qualifications
This unit covers the importance of positive attitudes and behaviours in the workplace. You'll demonstrate these qualities, assess their own attitudes and behaviours, and understand their impact on team performance and workplace relationships.
What you'll be able to do
- Understand the importance of demonstrating positive attitudes at work
- Understand the importance of demonstrating positive behaviours at work
- Demonstrate a range of positive attitudes in the workplace
- Demonstrate a range of positive behaviours in the workplace
- Assess own attitudes in the workplace
- Assess own behaviours in the workplace
Practising Leadership Skills with Others Real unit · Highfield Qualifications
You'll identify and demonstrate appropriate leadership skills within group settings, adapting their approach to suit different situations. The unit also includes reviewing personal leadership practice to identify strengths and areas for improvement.
What you'll be able to do
- Know which leadership skills are appropriate to use with others in different situations
- Demonstrate leadership skills effectively when working in a group
- Review own practice of leadership skills to identify areas for improvement
Preparation for work Real unit · Highfield Qualifications
This unit provides learners with knowledge of the skills and qualities required for working life. You'll investigate personal career opportunities by identifying their own skills and interests and exploring how these align with potential career paths.
What you'll be able to do
- Understand the skills and qualities needed for working life
- Investigate personal career opportunities
Preparing for Work Placement Real unit · Highfield Qualifications
This unit prepares learners for work placement by providing knowledge of the organisation's activities and values. You'll understand their expected roles and responsibilities, relevant policies and procedures, and set realistic goals to maximise learning during the placement.
What you'll be able to do
- Know about the work placement company or organisation, including its activities and values
- Know what is expected of the learner during the work placement, including roles and responsibilities
- Set realistic and achievable goals to help the learner get the most out of the work placement
Preparing for an Interview Real unit · Highfield Qualifications
This unit prepares learners to research key information about job roles and organisations, formulate responses to common interview questions, and plan travel arrangements. You'll learn to effectively prepare for and attend interviews.
What you'll be able to do
- Identify the information required to prepare effectively for an interview.
- Prepare appropriate responses to potential interview questions.
- Plan travel arrangements for attending an interview.
Principles of Fire Safety Awareness Real unit · Highfield Qualifications
This unit provides learners with an understanding of common fire hazards and risks in the workplace. You'll learn how fire risk is controlled through preventative measures to maintain a safe working environment.
What you'll be able to do
- Understand the hazards associated with fire in the workplace
- Understand the risks associated with fire in the workplace
- Understand how fire risk is controlled in the workplace through preventative measures
Principles of Health and Safety within the Workplace Real unit · Highfield Qualifications
This unit provides an understanding of health and safety principles in the workplace, including the responsibilities of employers and employees. You'll identify potential workplace hazards and the role of health and safety representatives in maintaining a safe working environment.
What you'll be able to do
- Understand the main responsibilities for health and safety in the workplace
- Understand how the workplace environment can affect health and safety
Principles of Providing a Counter and Takeaway Service Real unit · Highfield Qualifications
This unit provides learners with knowledge of serving customers effectively at a counter in a takeaway service. You'll also understand how to maintain cleanliness and organisation in counter and service areas to support customer service delivery.
What you'll be able to do
- Describe how to serve customers effectively at a counter in a takeaway service
- Explain how to maintain the cleanliness and organisation of counter and service areas
Principles of the maintenance of equipment Real unit · Highfield Qualifications
This unit provides learners with knowledge of preparing equipment for maintenance, undertaking maintenance procedures according to guidelines, and working safely. You'll understand the importance of using correct tools and materials and adhering to health and safety regulations.
What you'll be able to do
- Prepare equipment for maintenance activities, ensuring all necessary tools and materials are available.
- Undertake maintenance procedures according to established guidelines and manufacturer's instructions.
- Work safely during equipment maintenance, adhering to health and safety regulations and using appropriate personal protective equipment.
Problem solving in a work-related environment Real unit · Highfield Qualifications
You'll understand the characteristics and potential impact of work-related problems. The unit covers applying a systematic approach to problem-solving, including identifying, evaluating, and implementing effective solutions.
What you'll be able to do
- Understand the nature of work-related problems and their potential impact
- Resolve problems effectively in a work-related environment
Produce a Curriculum Vitae Real unit · Highfield Qualifications
You'll understand the purpose and function of a Curriculum Vitae (CV) in the job application process. The unit covers the standard sections and information required in a CV and teaches you to produce a tailored, well-presented CV for specific job applications.
What you'll be able to do
- Know the purpose and function of a Curriculum Vitae (CV)
- Know the information required to be included in a CV
- Produce a CV that is accurate, relevant and well-presented
Providing personal information for the workplace Real unit · Highfield Qualifications
You'll understand how personal information is used and provided in workplace contexts. The unit covers providing information during telephone calls, producing relevant documents, and presenting evidence of personal attributes while maintaining data protection.
What you'll be able to do
- Understand how personal information is typically used and provided in various workplace situations
- Provide accurate and relevant personal information during telephone conversations in a professional manner
- Complete workplace documents accurately, providing all necessary personal information
- Present evidence of personal achievements in different formats suitable for workplace requirements
- Develop and improve personal skills relevant to presenting personal information effectively
- Understand the importance of providing accurate and up-to-date personal information throughout working life
Recognise and deal with customer queries, requests and problems Real unit · Highfield Qualifications
You'll develop the ability to recognise and respond professionally to customer queries, requests, and problems. The unit includes understanding organisational procedures and applying effective communication and problem-solving skills.
What you'll be able to do
- Recognise different types of customer queries and requests.
- Deal with customer queries and requests in a professional and timely manner.
- Recognise different types of customer problems and complaints.
- Deal with customer problems and complaints effectively and efficiently.
- Explain how to identify customer queries, requests and problems.
- Describe the procedures for dealing with customer queries, requests and problems in line with organisational policies.
Running an Enterprise Activity Real unit · Highfield Qualifications
You'll gain knowledge of planning, resource management, and marketing strategies to increase the likelihood of success in enterprise activities. The unit includes setting objectives, completing enterprise tasks, and reviewing outcomes.
What you'll be able to do
- Increase the likelihood of success in an enterprise activity, including planning, resource management, and marketing strategies
- Complete an enterprise activity, including setting objectives, managing resources, and working effectively as part of a team
- Review the success of the enterprise activity, including evaluating outcomes, identifying areas for improvement, and learning from experience
Safe Learning in the Workplace Real unit · Highfield Qualifications
It teaches you to identify workplace risks and hazards and understand methods to reduce harm to themselves and others. You'll learn how to respond appropriately to hazards, promoting a safe learning and working environment.
What you'll be able to do
- Identify potential risks and hazards present in a workplace environment
- Describe methods to reduce the risk of harm to themselves or others in the workplace
- Explain how to deal with identified hazards and risks within the workplace environment
Safe, Hygienic and Secure Working Environments in Hospitality Real unit · Highfield Qualifications
This unit provides learners with knowledge of their responsibilities under the Health and Safety at Work Act and the importance of maintaining safe and hygienic working environments in hospitality. You'll identify workplace hazards and safety measures to prevent accidents and ill health.
What you'll be able to do
- Know their personal responsibilities under the Health and Safety at Work Act
- Know why it is important to work in a safe and hygienic way
- Know about hazards and safety in the workplace
Searching for a Job Real unit · Highfield Qualifications
You'll identify various sources of job vacancy information and understand how to recognise their own skills and interests relevant to job roles. They will develop skills to search effectively for job vacancies using appropriate methods.
What you'll be able to do
- Identify various sources of information about available jobs
- Recognise own interests and skills in relation to different job roles
- Demonstrate how to effectively search for job vacancies using appropriate methods
Self-management Skills Real unit · Highfield Qualifications
You'll understand self-management concepts and techniques relevant to the workplace, including prioritisation and goal setting. The unit teaches you to demonstrate effective time management skills, plan and prioritise tasks, and assess their own time management to identify improvements.
What you'll be able to do
- Understand self-management techniques and their application in the workplace
- Demonstrate effective time management skills in a work environment
- Assess own time management skills and identify areas for improvement
Setting and Meeting Targets at Work Real unit · Highfield Qualifications
You'll understand the importance of setting and meeting targets for individual, team, and organisational performance. They will develop skills to set personal targets in line with organisational procedures and review progress effectively.
What you'll be able to do
- Understand the importance of setting targets in the workplace
- Understand the importance of meeting targets in the workplace
- Set personal targets in line with organisational procedures
- Review personal targets in line with organisational procedures
Standardised Approach to Customer Service Real unit · Highfield Qualifications
You'll understand the benefits of standardised customer service and the importance of setting clear expectations. The unit covers how these practices contribute to consistent service delivery, customer satisfaction, and business reputation.
What you'll be able to do
- Understand the benefits of having set standards in customer service, such as improved customer satisfaction and business reputation
- Understand why expectations have to be set in a customer service environment, to ensure consistent and reliable service delivery
Summarising Documents Real unit · Highfield Qualifications
This unit develops learners' ability to identify the purpose and audience of summaries. You'll distinguish key points from supporting information in straightforward documents and produce accurate, concise summaries.
What you'll be able to do
- Recognise that summaries are written with a specific audience and purpose in mind
- Differentiate between the key points and supporting information within straightforward documents
- Summarise the key points accurately and concisely from straightforward documents
Teamwork in Customer Service Real unit · Highfield Qualifications
This unit explores the importance of teamwork in achieving customer service goals and the benefits of collabourative working. You'll understand how to support team objectives, contribute ideas effectively, and recognise the impact of poor teamwork on customer service.
What you'll be able to do
- Know why working collaboratively with others in a team is important for achieving common goals in customer service
- Understand how to effectively support the work of a team by contributing ideas, sharing information, and assisting colleagues
Transacting Real unit · Highfield Qualifications
This unit covers the skills required to complete and submit online forms accurately as part of a transaction. You'll also develop the ability to buy items or services online safely, understanding the importance of accuracy and online safety throughout the process.
What you'll be able to do
- Complete and submit an online form as part of a transaction
- Buy an item or service safely and securely online
Transacting Real unit · Highfield Qualifications
It teaches you to interact with online transactional services, manage account settings, and navigate prompts effectively. You'll also compare online buying options to identify the most suitable choice for a given item or service.
What you'll be able to do
- Interact effectively with online transactional services
- Manage account settings within online transactional services
- Compare online buying options for an item or service
- Identify the best online buying option for an item or service
Understand the principles and values in health and social care _adults and children and young people_, early years and childcare Real unit · Highfield Qualifications
You'll explore the principles and values underpinning health and social care, early years, and childcare settings. The unit covers ways to respect and value individuals accessing these services, fostering an understanding of professional standards.
What you'll be able to do
- Know the principles and values that underpin work in health and social care for adults, children and young people
- Know the principles and values that underpin work in early years and childcare settings
- Know ways to respect and value those who access services in health and social care for adults, children and young people
- Know ways to respect and value those who access services in early years and childcare settings
Understand the range of service provision and roles within health and social care _adults and children and young people_, early years and childcare Real unit · Highfield Qualifications
You'll understand the range of service provision and roles within health and social care for adults, children and young people, early years, and childcare. The unit covers identifying different services and describing their purposes and the scope of roles within these sectors.
What you'll be able to do
- Know the range of service provision available in health and social care for adults.
- Know the range of service provision available in health and social care for children and young people.
- Know the range of service provision available in early years.
- Know the range of service provision available in childcare.
- Know the range and scope of roles within the health and social care sector for adults.
- Know the range and scope of roles within the health and social care sector for children and young people.
- Know the range and scope of roles within the early years sector.
- Know the range and scope of roles within the childcare sector.
Understanding customer service in the retail sector Real unit · Highfield Qualifications
This unit provides learners with knowledge of the importance of customer service in retail, its impact on loyalty and reputation, and how it affects profitability. You'll understand how to create positive initial impressions and adapt service to meet individual customer needs.
What you'll be able to do
- Understand the importance of customer service to a retail business, including its impact on customer loyalty, reputation, and profitability.
- Understand what gives customers a positive initial impression of a retail business and its staff, such as appearance, attitude, and environment.
- Understand how customer service is adapted to meet the needs of individual customers, considering factors such as age, culture, and disability.
- Understand the importance of communication to the delivery of customer service, including verbal, non-verbal, and written communication skills.
- Understand a variety of customer complaints and problems, and how to address them effectively and professionally.
Understanding how a retail business maintains health, safety and security on its premises Real unit · Highfield Qualifications
This unit provides learners with an understanding of health and safety legislation relevant to retail businesses. You'll explore how health, safety, and security are maintained on retail premises, including procedures for hazard identification, risk assessment, and securing cash and stock.
What you'll be able to do
- Identify the main provisions of health and safety legislation relevant to a retail business.
- Describe how health and safety are maintained on the premises of a retail business, including hazard identification and risk assessment.
- Explain the procedures for maintaining a safe and healthy environment for staff and customers.
- Describe the methods used to keep cash secure on the premises of a retail business.
- Explain the procedures for keeping stock secure on the premises of a retail business, including loss prevention measures.
Understanding how individuals and teams contribute to the effectiveness of a retail business Real unit · Highfield Qualifications
This unit covers key employment rights and responsibilities within retail businesses, characteristics of effective teamwork, and activities to improve personal skills and performance. You'll understand how individuals and teams contribute to retail business effectiveness.
What you'll be able to do
- Know the key employment rights of employees within a retail business
- Know the key employment responsibilities of employees within a retail business
- Know the key employment responsibilities of the employer within a retail business
- Know the characteristics of effective team working in a retail business, including communication and collaboration
- Understand a range of activities for improving own skills and performance in a retail environment
Understanding mind-set towards work Real unit · Highfield Qualifications
You'll examine how a positive and proactive mind-set contributes to workplace success and job satisfaction. The unit includes methods for self-reflection and strategies to improve and maintain a constructive mind-set while recognising the effects of a negative mind-set on performance.
What you'll be able to do
- Know why having a positive and proactive mind-set is important for success and job satisfaction in the workplace
- Improve and maintain a positive mind-set through self-reflection, goal setting, and positive self-talk
Understanding the business of retail Real unit · Highfield Qualifications
This unit provides an understanding of the retail sector, including different types and sizes of retail outlets, retail occupations, and the supply chain. You'll also explore the retail sector's contribution to the UK economy and how customer concerns influence products and services.
What you'll be able to do
- Understand how retail outlets differ in size.
- Understand how retail outlets differ in type.
- Understand the range of retail occupations.
- Understand the retail supply chain.
- Understand the contribution which the retail sector makes to the economy of the United Kingdom.
- Understand how customers’ concerns influence the products offered by retailers.
- Understand how customers’ concerns influence the services offered by retailers.
Understanding the control, handling and replenishment of stock in a retail business Real unit · Highfield Qualifications
You'll understand the principles of stock control, including stock rotation and waste minimisation. They will learn safe manual handling techniques and procedures for moving, storing, and replenishing stock within a retail environment.
What you'll be able to do
- Understand the principles of stock control, including stock rotation, minimising waste, and maintaining accurate records.
- Understand how to move, handle, and store stock safely and efficiently, considering different types of stock and storage requirements.
- Understand procedures for replenishing stock, including identifying when stock levels are low and placing orders with suppliers.
Understanding the retail selling process Real unit · Highfield Qualifications
You'll gain an understanding of the retail selling process, including identifying customer needs, presenting products effectively, handling objections, and closing sales. They will learn how to use questioning techniques and product information to promote sales.
What you'll be able to do
- Understand the selling process, including identifying customer needs, presenting products, handling objections, and closing the sale.
- Understand how to find out what the customer wants through effective questioning, active listening, and observation.
- Understand how product information can be used to promote sales, highlighting features, benefits, and value to the customer.
Use a filing system Real unit · Highfield Qualifications
This unit covers methods and procedures for storing and retrieving information using physical filing systems and digital databases. You'll organise, categorise, and maintain accurate records, and apply effective search techniques to access information efficiently.
What you'll be able to do
- Know methods and procedures for storing information effectively, including physical and digital systems
- Know methods and procedures for retrieving information efficiently, using appropriate search techniques
- Store information accurately and securely, following organisational guidelines
- Retrieve information promptly and efficiently, responding to requests effectively
Use of online and digital software and systems Real unit · Highfield Qualifications
You'll gain knowledge of safe practices for using online and digital systems, including social media platforms. The unit covers effective communication via email and online chat, awareness of online security risks, and responsible use of digital technologies.
What you'll be able to do
- Safely use online and digital systems
- Understand the uses of social media platforms for communication and information sharing
- Communicate effectively using email and online chat facilities
Using Email Real unit · Highfield Qualifications
You'll learn to compose and send email messages using appropriate software tools, including formatting, editing, and checking for errors. The unit also covers managing incoming emails effectively by organising and prioritising messages.
What you'll be able to do
- Use e-mail software tools and techniques to compose e-mail messages
- Use e-mail software tools and techniques to send e-mail messages
- Manage incoming email effectively by prioritising and organising messages
Using devices and handling information Real unit · Highfield Qualifications
You'll learn to maintain operating systems and applications through updates and patches. The unit also covers effective search techniques, organising and storing information, troubleshooting common technical issues, and using online learning resources.
What you'll be able to do
- Keep an operating system up to date by installing the latest updates and patches.
- Keep applications up to date by installing the latest versions and security updates.
- Use appropriate techniques to carry out searches for information using search engines and other online resources.
- Refine searches to improve the accuracy and relevance of the results.
- Organise information effectively using folders, labels, and other organisational tools.
- Store information securely using appropriate storage methods and security measures.
- Identify common technical problems that may arise when using devices and handling information.
- Apply solutions to common technical problems, such as troubleshooting software issues or resolving connectivity problems.
- Identify appropriate online learning resources to maintain and improve digital skills.
- Use online learning resources effectively to develop and enhance digital skills.
Using devices and handling information Real unit · Highfield Qualifications
You'll develop knowledge of digital devices, including hardware, software, operating systems, and applications. This unit also covers navigating online content, accessing and managing information, and recognising technical problems encountered during use.
What you'll be able to do
- Know the definitions of hardware, software, operating systems and applications in the context of digital devices
- Navigate online content effectively and efficiently
- Open, read and save information from digital sources
- Recognise when a technical problem has been encountered while using digital devices or systems
Using technology for career development Real unit · Highfield Qualifications
It teaches you to use technology for career development by participating in online learning activities and webinars. You'll find suitable online training materials and understand the differences between tutor-based and non-tutor-based educational software.
What you'll be able to do
- Participate in an online learning activity, such as a discussion forum or online course.
- Find appropriate online training materials for a given task, using search engines and online learning platforms.
- Participate in a webinar, engaging with the presenter and other participants.
- Know the difference between tutor-based and non-tutor-based training software, understanding the advantages and disadvantages of each.
- Use specific educational software tools, such as driving test software, language learning software, or typing tutors, to develop relevant skills.
- Use the internet to find business connections within your chosen field, using professional networking sites and online directories.
- Use social media to showcase your expertise, sharing relevant content and engaging with other professionals.
- Interact with like-minded people on social media, participating in discussions and building professional relationships.
Using technology for career development Real unit · Highfield Qualifications
You'll learn to use technology effectively for career development, including understanding online and face-to-face learning methods, utilising in-software support, accessing webinars, and using social media and business-specific websites to find industry connections.
What you'll be able to do
- Explain the difference between online and face-to-face learning methods.
- Use in-software support features to resolve technical issues and enhance learning.
- View an online webinar and extract relevant information for career development.
- Use software applications for specific learning purposes, such as creating a CV or cover letter.
- Identify business-specific connection websites for networking and job searching.
- Use social media platforms to find companies operating in specific industries.
- Identify individuals working in a chosen industry using a business-related social media site.
Using technology for collaboration Real unit · Highfield Qualifications
You'll learn to use workplace collabourative tools effectively for communication and file sharing. The unit covers the differences between synchronous and asynchronous collabouration tools, common hardware and software for online collabouration, and the use of document sharing and video conferencing.
What you'll be able to do
- Use appropriate workplace collaborative tools effectively
- Identify the differences between a range of different tools used for asynchronous collaboration
- Use common hardware and software required for online collaboration
- Use an online document sharing tool to share and collaborate on documents
- Use appropriate techniques to set up a video conference
- Identify the main hardware requirements for a group video conference
- Use appropriate collaboration techniques on social media platforms
- Set up a group chat for instant messaging for collaborative purposes
- Use BCC and CC functions correctly in an email
- Use attachments effectively when sending emails
- Follow a thread in a business forum and contribute appropriately
- Understand the differences in social media etiquette across various platforms
- Identify different types of blogs and their purpose
- Participate effectively in a collaborative online meeting
- Use a range of methods that businesses can use to communicate between employees online
Using technology for collaboration Real unit · Highfield Qualifications
It teaches you to understand the role of technology in improving workplace communication and collabouration. You'll develop skills in asynchronous communication, using hardware and software for online collabouration, tracking changes in shared documents, and participating in one-to-one communication.
What you'll be able to do
- Know the growing importance of technology to aid communication and collaboration in the workplace
- Use asynchronous communication methods effectively
- Use hardware and software for a form of online collaboration
- Use the ‘track changes’ function in a shared document
- Take part in a one-to-one video conference
- Send an instant message to a single recipient
- Send an email with an appropriate subject line
- Locate business forums in a chosen business area
- Know what a blog is and what it is used for in business contexts
- Know methods a business can use to communicate online
Using the Internet Real unit · Highfield Qualifications
This unit equips learners with the skills to connect to the internet, navigate web pages, and search for information using browser software. You'll also understand and apply online safety and security practices to protect personal information.
What you'll be able to do
- Connect to the internet using appropriate hardware and software
- Use browser software to navigate web pages effectively
- Use browser tools to search for information from the internet efficiently
- Use browser software to communicate information online in a clear and concise manner
- Follow safety practices when working online to protect personal information
- Understand the need for security practices when working online to prevent cyber threats
Working as a Volunteer Real unit · Highfield Qualifications
You'll understand the roles volunteers play in various settings and the benefits of volunteering. The unit develops learners' ability to undertake voluntary work responsibly, demonstrating appropriate behaviour and communication skills.
What you'll be able to do
- Understand the role volunteers play in different volunteering situations and contexts
- Undertake voluntary work in a responsible and effective manner
Working in a Team Real unit · Highfield Qualifications
This unit covers the behaviours that contribute to effective teamwork, including cooperation, respect, and communication. You'll learn to contribute ideas, support team members, complete assigned tasks, and review their own performance within a team.
What you'll be able to do
- Know that effective teamwork requires team members to behave in certain ways, such as being cooperative, respectful, and communicative.
- Contribute to a team task by sharing ideas, offering support, and completing assigned responsibilities.
- Know the roles and responsibilities of team members (including their own) in relation to a given task, understanding how each role contributes to the overall goal.
- Work positively as a member of a team, demonstrating effective communication, collaboration, and problem-solving skills.
- Review own performance as a member of a team, identifying strengths and areas for improvement and seeking feedback from others.
03The standards
The national standards these units are built against
What the job actually needs, in the words employers and awarding bodies already use for the work itself.
- Standard
Complete online digital forms and transactions securely
- Standard
Maintain Personal Hygiene Standards in Food and Drink Operations
- Standard
Make and receive telephone calls Legacy
- Standard
Obtain Details from Complaints and Agree How to Progress Cases of Complaint
- Standard
Provide guidance on food safety information
- Standard
Raise food safety awareness in food and drink operations
- Standard
Understand how to maintain personal hygiene standards in food and drink operations
- Standard
Work with others to develop and promote training programmes to prevent, reduce and control risks to health and wellbeing
04Where it leads
The jobs these credits are mapped to
A qualification is never a dead end here. Each of these is a job record this qualification is a mapped route into.
- 1 record
- 3 records
- 4 records
- 1 record
- 1 record
- 1 record
Showing 6 roles, drawn from 31 job records mapped to this qualification. Near-identical records are folded together, and each row says how many it stands for.
Where this can lead
Maintenance Apprentice
This apprenticeship can lead to roles such as senior maintenance technician, maintenance planner or reliability engineer.
See the whole journey05The credits
The credits, and who awards them
Entry Level credits are regulated, and they are awarded by Highfield Qualifications rather than by Zavmo. They don’t vanish when a subscription ends or a website closes. They travel to any employer, and Zavmo keeps the map of what you have covered and what is next.
What you would be collecting
Aerate turf by handAlternatives to Paid WorkAn Introduction to AccountingApplying for a JobAssessing myself for workAssist with harvesting and preparing cropsAssist with potting up rooted cuttings, large seedlings or plugs by handAssist with the Maintenance of Equipment
Each one is a real unit registered against this qualification.
How you’d practise it
You don’t watch this. You do it.
You are not assessed on remembering this. You are assessed on applying it, analysing it, evaluating it and producing something. So that is what the practice is: projects, role play and your own live cases, with a tutor in the room.
The Coach · your practice partner Illustration The Coach You have to open the conversation in “Complaint Resolution”. Say the first line to me, exactly as you would say it to them.
You I wanted to have a quick chat about how things have been going recently.
The Coach That is the warning shot, and they will spend it worrying. Try the version that says what this is about in the first sentence.
- Rehearse the conversation Apply
“Complaint Resolution” is a conversation before it is a document. You have it with Zavmo playing the other person, badly at first, then again once you know what you actually want to say.
- Pitch it Evaluate
“Planning an Enterprise Activity” gets practised as a pitch. You make the case out loud, Zavmo asks the question the room would ask, and you make it again.
- Bring your own plan Create
For “Collect and prepare produce or plant material for transport” you bring the plan you are actually working on, not a case study. Zavmo pulls on the assumptions in it until the weak one shows.
- Draft the real one Create
You do “An Introduction to Accounting” on a real document of your own. Zavmo works on the draft you have to send anyway, so the coursework and the job are the same piece of work.
What you leave holding
The standards this credential builds, in the shape the product keeps them
Nothing here is marked learned. There is no learner on a public page, so the map shows what the qualification covers rather than what anybody has done.
Highfield Entry Level Certificate in Personal Development for Employability (Entry 3) (RQF)
- Complete online digital forms and transactions securely
- Maintain Personal Hygiene Standards in Food and Drink Operations
- Make and receive telephone calls Legacy
- Obtain Details from Complaints and Agree How to Progress Cases of Complaint
- Provide guidance on food safety information
- Raise food safety awareness in food and drink operations
- Understand how to maintain personal hygiene standards in food and drink operations
- Work with others to develop and promote training programmes to prevent, reduce and control risks to health and wellbeing
How you would learn this
One to one, on the work you already do
A tutor sets the task against your own job and marks the reasoning, at your pace. There is no cohort to fall behind.
A lesson from Aerate turf by hand, one of this qualification's own units.
Applied to your work in any of these jobs
Which job do you mean?
Learners will gain knowledge of the purpose and techniques for aerating turf by hand. The unit covers selecting appropriate tools, demonstrating safe and effective aeration methods, and maintaining equipment used.
How the thinking builds
- 1 Remember
- 2 Understand
- 3 Apply
- 4 Analyse
- 5 Evaluate
- 6 Create
It is £70 a month, billed monthly. Your free first module is Future Fluency, and you can cancel any time. Teaching towards this qualification begins when you subscribe.
Built for Highfield Entry Level Certificate in Personal Development for Employability (Entry 3) (RQF)
107 units in this credential, in the order it lists them, awarded by Highfield Qualifications.
- Aerate turf by hand
- Alternatives to Paid Work
- An Introduction to Accounting
- Applying for a Job
- Assessing myself for work
- Assist with harvesting and preparing crops
and 101 more in the full unit list below.
Free tools
Want a read on where you stand?
Three free tools, no account needed. Each one ends with a role, a level and a way in.
Learned on your own work, taught one-to-one.
Everything you just read, learned one-to-one on the job you already do. Your free first module is Future Fluency, so you can see how the teaching works before you pay for anything.
Build my plan, freeNo card. See how this qualification maps onto your role and meet the tutors who’d teach it, free. The learning begins when you subscribe. It’s £70 a month, billed monthly. Cancel any time and billing stops.
The title, level, credits, guided learning hours and unit learning outcomes on this page are taken from the Ofqual Register of Regulated Qualifications. Contains public sector information licensed under the Open Government Licence v3.0. Where this data comes from.