How you’d get this certificate
- Zavmo teaches you. You learn the units one-to-one with an AI tutor, on your own work.
- You register with an approved centre. That is a college, training provider or employer Training Qualifications UK Ltd has approved to offer this qualification. Zavmo is not an approved centre, so you register with them, not with us.
- The centre assesses, and Training Qualifications UK Ltd awards. A qualified assessor at the centre judges your evidence, and the certificate comes from Training Qualifications UK Ltd.
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These are the units Training Qualifications UK Ltd registers against this qualification. It is a catalogue, not a syllabus. Which of them you take depends on the combination the qualification requires, and that is set by the awarding body rather than by us. Every unit here is regulated. Zavmo teaches towards them on your own work, and work done here is recognised as prior learning under the agreements we hold.
Zavmo is not an awarding body, is not an approved centre, and is not affiliated with Training Qualifications UK Ltd. It does the teaching and the mapping. Training Qualifications UK Ltd sets this qualification and awards it, and a qualified human assessor makes the assessment decision.
Free first step
Try a free Future Fluency lesson first
The free part is a Future Fluency lesson on using AI at work. It is not part of this qualification. Next, a free account. We build your plan for this qualification as you set up. Teaching towards this qualification begins when you subscribe.
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What each unit actually teaches you to do
Exploring social media Real unit · Training Qualifications UK Ltd
What you'll be able to do
- Understand the potential opportunities that social media can provide to a business
- Understand the potential threats and risks associated with the use of social media by a business
- Understand how social media can be applied to meet business objectives
Principles of business administrative tasks Real unit · Training Qualifications UK Ltd
What you'll be able to do
- Understand how mail should be dealt with in a business environment, including sorting, distributing, and processing incoming and outgoing mail
- Understand the range of services offered by reception and their role in providing a positive first impression
- Understand how diary systems are managed to schedule appointments and meetings effectively
- Understand how to organise an event, including planning, logistics, and communication
- Understand basic financial concepts relevant to administrators, such as budgeting, expenses, and invoicing
Principles of business document production and information management Real unit · Training Qualifications UK Ltd
What you'll be able to do
- Understand how to prepare business documents in accordance with organisational procedures
- Understand the different methods for distributing business documents
- Understand how information is managed within business organisations, including data protection and security
Principles of communication in a business environment Real unit · Training Qualifications UK Ltd
What you'll be able to do
- Understand the requirements for effective written communication in a business environment
- Understand the requirements for effective verbal communication in a business environment
Principles of customer relationships Real unit · Training Qualifications UK Ltd
What you'll be able to do
- Understand the different types of customers and their specific needs.
- Understand how an organisation responds to customer relationships, including strategies and processes.
- Understand the core principles of customer relationship management (CRM) and its importance.
Principles of developing working relationships with colleagues Real unit · Training Qualifications UK Ltd
What you'll be able to do
- Understand the principles of effective team working, including collaboration, communication, and mutual support.
- Understand how to be a buddy to a colleague, providing support, guidance, and encouragement.
Principles of digital marketing Real unit · Training Qualifications UK Ltd
What you'll be able to do
- Understand the role of digital marketing in promoting products and services online
- Understand the use of search engine optimisation (SEO) techniques to improve website visibility
- Understand the requirements of marketing research using the internet, including data collection and analysis
- Understand the uses of various digital marketing devices and messages, such as email marketing and social media advertising
- Understand how to use digital technology effectively for marketing purposes, including website design and content creation
Principles of equality and diversity in the workplace Real unit · Training Qualifications UK Ltd
What you'll be able to do
- Understand the implications of equality legislation and its impact on the workplace
- Understand organisational standards and expectations for promoting equality and diversity in the workplace, and the importance of context
Principles of marketing theory Real unit · Training Qualifications UK Ltd
What you'll be able to do
- Understand how to segment the market based on various criteria
- Understand the value of marketing in promoting products or services
- Understand the principles of socially responsible marketing and ethical considerations
Principles of providing administrative services Real unit · Training Qualifications UK Ltd
What you'll be able to do
- Understand the organisation and administration of meetings, including preparing agendas, taking minutes, and following up on action points
- Understand the process of organising travel and accommodation for business purposes, including booking flights, hotels, and transportation
- Understand how to manage diary systems effectively to schedule appointments, meetings, and other commitments
- Understand how to use various types of office equipment, such as printers, photocopiers, and scanners
- Understand the use of mail services in a business context, including sending and receiving letters, packages, and electronic mail
- Understand the principles of customer service in a business environment, including handling enquiries, resolving complaints, and providing assistance
Principles of team leading Real unit · Training Qualifications UK Ltd
What you'll be able to do
- Understand different leadership styles commonly used in organisations and their effectiveness in various situations.
- Understand the dynamics of team interaction, including roles, communication, and conflict resolution.
- Understand techniques used to effectively manage the work of teams, such as delegation, task allocation, and performance monitoring.
- Understand the impact of change management within a team, including resistance to change and strategies for successful implementation.
- Understand the factors that contribute to team motivation and how to foster a positive and productive team environment.
Store, retrieve and archive information Real unit · Training Qualifications UK Ltd
What you'll be able to do
- Understand the principles of information storage and retrieval systems
- Gather and store information accurately and securely, following organisational procedures
- Retrieve information efficiently and effectively using appropriate methods
Understand employer organisations Real unit · Training Qualifications UK Ltd
What you'll be able to do
- Understand different organisational structures and their functions
- Understand the organisational environment, including internal and external factors that affect the organisation
Understand how to prepare text Real unit · Training Qualifications UK Ltd
What you'll be able to do
- Understand how to use notes effectively to create coherent and well-structured text.
- Understand how to prepare text from recorded notes, including transcription, organisation, and editing.
Understand how to provide administrative support for meetings Real unit · Training Qualifications UK Ltd
What you'll be able to do
- Understand the administration processes involved in meetings
- Make administrative preparations for meetings, including venue booking and equipment arrangement
- Support the administration of meetings, including taking minutes and distributing information
Understand the safe use of online and social media platforms Real unit · Training Qualifications UK Ltd
What you'll be able to do
- Understand that information stored on personal computers and mobile devices must be safeguarded against unauthorised access and data breaches.
- Select and use appropriate security methods, such as passwords, encryption, and firewalls, to safeguard systems and data.
- Understand the potential threats to personal safety when using the Internet, including cyberbullying, online grooming, and identity theft.
- Protect online devices against fraud and security attacks, such as phishing scams, malware, and viruses.
- Understand the implications of entering personal information onto social media networking sites, including privacy concerns and potential misuse of data.
- Understand the legal measures that address the protection of data, such as the Data Protection Act and GDPR.
Understand the use of research in business Real unit · Training Qualifications UK Ltd
What you'll be able to do
- Understand the stages and considerations within the research process
- Understand how research findings can be applied within a business context
Understand working in a customer service environment Real unit · Training Qualifications UK Ltd
What you'll be able to do
- Know the importance of customer service in a business environment
- Know the factors affecting customer service, including communication skills and problem-solving techniques
- Work effectively in a customer service role, demonstrating professionalism and empathy
- Refer customer queries and problems to appropriate colleagues or departments
The national standards these units are built against
What the job actually needs, in the words employers and awarding bodies already use for the work itself.
- Standard
Store, share, retrieve and archive information
The jobs these credits are mapped to
A qualification is never a dead end here. Each of these is a job record this qualification is a mapped route into.
- 2 records
Showing 1 roles, drawn from 2 job records mapped to this qualification. Near-identical records are folded together, and each row says how many it stands for.
Where this can lead
SEO Associate
This role builds the fundamentals of SEO. It can lead to a senior specialist role with a regional focus, an SEO lead role setting global strategy, or a global SEO manager role overseeing a whole team.
See the whole journeyThe credits, and who awards them
Level 2 credits are regulated, and they are awarded by Training Qualifications UK Ltd rather than by Zavmo. They don’t vanish when a subscription ends or a website closes. They travel to any employer, and Zavmo keeps the map of what you have covered and what is next.
What you would be collecting
Exploring social mediaPrinciples of business administrative tasksPrinciples of business document production and information managementPrinciples of communication in a business environmentPrinciples of customer relationshipsPrinciples of developing working relationships with colleaguesPrinciples of digital marketingPrinciples of equality and diversity in the workplace
Each one is a real unit registered against this qualification.
How you’d practise it
You don’t watch this. You do it.
You are not assessed on remembering this. You are assessed on applying it, analysing it, evaluating it and producing something. So that is what the practice is: projects, role play and your own live cases, with a tutor in the room.
The Coach · your practice partner Illustration - Pitch it Evaluate
“Principles of digital marketing” gets practised as a pitch. You make the case out loud, Zavmo asks the question the room would ask, and you make it again.
- Draft the real one Create
You do “Principles of business document production and information management” on a real document of your own. Zavmo works on the draft you have to send anyway, so the coursework and the job are the same piece of work.
- Map a live decision Analyse
“Principles of equality and diversity in the workplace” runs on a decision you are facing now. Zavmo maps it with you and shows what the second-order effect looks like before you find out the slow way.
- Lead it Apply
“Principles of team leading” is practised on the team you actually have. You talk through the call you are about to make, and Zavmo makes you say it the way you would say it to them.
How you would learn this
One to one, on the work you already do
A tutor sets the task against your own job and marks the reasoning, at your pace. There is no cohort to fall behind.
A lesson from Exploring social media, one of this qualification's own units.
Applied to your work in any of these jobs
This unit enables learners to understand the opportunities and threats associated with social media use in business. Learners will explore applications for marketing, customer engagement, market intelligence, and recognise potential security risks.
- 1 Remember
- 2 Understand
- 3 Apply
- 4 Analyse
- 5 Evaluate
- 6 Create
It is £70 a month, billed monthly. Your free first module is Future Fluency, and you can cancel any time. Teaching towards this qualification begins when you subscribe.
Built for TQUK Level 2 Certificate in Principles of Business Administration (RQF)
18 units in this credential, in the order it lists them, awarded by Training Qualifications UK Ltd.
- Exploring social media
- Principles of business administrative tasks
- Principles of business document production and information management
- Principles of communication in a business environment
- Principles of customer relationships
- Principles of developing working relationships with colleagues
and 12 more in the full unit list below.
Free tools
Want a read on where you stand?
Three free tools, no account needed. Each one ends with a role, a level and a way in.
Learned on your own work, taught one-to-one.
Everything you just read, learned one-to-one on the job you already do. Your free first module is Future Fluency, so you can see how the teaching works before you pay for anything.
Build my plan, freeNo card. See how this qualification maps onto your role and meet the tutors who’d teach it, free. The learning begins when you subscribe. It’s £70 a month, billed monthly. Cancel any time and billing stops.
The title, level, credits, guided learning hours and unit learning outcomes on this page are taken from the Ofqual Register of Regulated Qualifications. Contains public sector information licensed under the Open Government Licence v3.0. Where this data comes from.