Chartered Management Institute · RQF Level 3
CMI Level 3 Diploma in Principles of Management and Leadership
You don’t just earn this. You learn to use it, one-to-one, on your own real work.
- LevelRQF Level 3
- Total credits37
- Guided learning175 hours
- Units in this qualification21
Awarded by Chartered Management Institute · on the Ofqual register
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Ten quick questions, one per Future Fluency, asked against this qualification rather than a generic one.
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What you’ll learn
What each unit actually teaches you to do
The CMI Level 3 Diploma in Principles of Management and Leadership is a vocationally-related qualification. It is designed for individuals who wish to develop their knowledge and skills in managing individuals, supporting teams through change, and managing daily activities to achieve results.
These are the units Chartered Management Institute registers against this qualification. It is a catalogue, not a syllabus. Which of them you take depends on the combination the qualification requires, and that is set by the awarding body rather than by us. Every unit here is regulated, and every one you earn is yours to keep.
Building Stakeholder Relationships Using Effective CommunicationReal unit · Chartered Management Institute
What you'll be able to do
- Explain the purpose of building stakeholder relationships within an organisation
- Identify different channels of communication that can be used to build relationships with stakeholders
- Describe different types of communication used to build relationships with stakeholders
- Explain how to respond to barriers when communicating with stakeholders
- Describe how to use stakeholder communication effectively
Contributing to the Delivery of a ProjectReal unit · Chartered Management Institute
What you'll be able to do
- Explain the role and purpose of projects in an organisation
- Describe how projects are developed from initial concept to planning stages
- Demonstrate how to deliver a project according to agreed plans and timescales
- Explain how to monitor progress to ensure successful project delivery
Developing and Sharing Good PracticeReal unit · Chartered Management Institute
What you'll be able to do
- Explain the benefits of good practice within an organisation
- Identify examples of good practice in a specific work context
- Describe how to develop good practice within a team or organisation
- Explain how good practice can be implemented within an organisation
- Describe how good practice can be maintained within an organisation
- Describe how good practice can be improved within an organisation
- Explain how to share good practice with stakeholders
Developing the Knowledge, Skills and Abilities of Individuals and TeamsReal unit · Chartered Management Institute
What you'll be able to do
- Know the purpose of developing the knowledge, skills and abilities of individuals and teams to improve performance and achieve organisational goals
- Know different types of development opportunities available to support individuals and teams, including training courses, coaching, mentoring and on-the-job learning
- Identify and select development opportunities for individuals and teams based on their needs, learning styles and career aspirations
- Monitor the impact of learning and development activities on individuals and teams, using metrics such as performance improvements, increased productivity and enhanced skills
Managing Budgets and ResourcesReal unit · Chartered Management Institute
What you'll be able to do
- Understand the importance of managing resources effectively in own area of responsibility to ensure efficient and cost-effective operations
- Understand the use of budgets in an organisation, including their purpose, structure, and how they are used to allocate resources
- Understand how to manage costs effectively within a budget, including identifying cost-saving opportunities and controlling expenditure
- Monitor a budget in own area of responsibility, track expenditure, and identify any variances from the planned budget
- Control a budget in own area of responsibility, taking corrective action to address any variances and ensure that expenditure remains within budget
Managing Daily Activities to Achieve ResultsReal unit · Chartered Management Institute
What you'll be able to do
- Explain the purpose of daily work activities in the context of an organisation.
- Explain how to prioritise and set objectives for daily work activities.
- Describe how to organise and allocate work.
- Explain how to monitor outcomes and respond to problems.
Managing Data and InformationReal unit · Chartered Management Institute
What you'll be able to do
- Understand the reasons for collecting data and information within an organisation
- Know the different types of data and information used by organisations
- Understand how organisations use data and information to inform decision-making
- Manage data and information in accordance with organisational policies and procedures
- Interpret data and information to identify trends and patterns
- Communicate data and information findings to relevant stakeholders
Managing Individuals to be Effective in their RoleReal unit · Chartered Management Institute
What you'll be able to do
- Explain an individual’s work role and responsibilities.
- Describe how to set objectives with individuals.
- Describe how to support individuals to perform well.
- Describe how to assess outcomes against the objectives.
- Describe how to manage the underperformance of individuals.
Managing MeetingsReal unit · Chartered Management Institute
What you'll be able to do
- Explain the different purposes of meetings in a professional context
- Identify different types of meetings and their characteristics
- Describe how to prepare effectively for meetings, including agenda creation and pre-reading
- Explain how to chair meetings effectively, including managing discussions and ensuring participation
- Describe how to record meeting outcomes accurately, including minutes and action points
- Explain how to monitor meeting outcomes to ensure actions are completed
Managing Own Personal and Professional DevelopmentReal unit · Chartered Management Institute
What you'll be able to do
- Understand the benefits of personal and professional development to individuals and organisations
- Understand how personal and professional development is informed by organisational objectives, personal aspirations and performance reviews
- Identify opportunities for personal and professional development through various sources such as training courses, mentoring and shadowing
- Create a personal and professional development plan with clear objectives, activities and timescales, and how to monitor its progress
Managing VolunteersReal unit · Chartered Management Institute
What you'll be able to do
- Understand the reasons and benefits of volunteering for individuals, organisations and communities
- Understand the legal and organisational requirements for managing volunteers, including safeguarding, health and safety, and data protection
- Recruit, select and manage learning and development for volunteers, ensuring they have the skills and knowledge to perform their roles effectively
- Manage volunteers in the workplace, providing clear roles, responsibilities and support
- Build and maintain relationships with volunteers, fostering a sense of belonging and appreciation
- Motivate and retain volunteers, recognising their contributions and providing opportunities for growth and development
Managing a Team to Achieve ResultsReal unit · Chartered Management Institute
What you'll be able to do
- Understand the role and purpose of teams within an organisation and how they contribute to overall success
- Recognise the characteristics of a high performing team, including effective communication, collaboration, and shared goals
- Lead a team effectively, communicate clearly with team members, and motivate them to achieve their goals
- Respond to challenges proactively when managing a team, including conflict resolution and problem-solving techniques
- Manage the performance of a team, including setting expectations, providing feedback, and addressing performance issues
Monitoring Quality to Improve OutcomesReal unit · Chartered Management Institute
What you'll be able to do
- Understand the purpose of monitoring quality within an organisational context
- Understand the application of quality systems for monitoring outcomes
- Understand the use of tools and techniques for monitoring outcomes
- Monitor quality in relation to organisational objectives
- Report on quality outcomes to relevant stakeholders
Presenting for SuccessReal unit · Chartered Management Institute
What you'll be able to do
- Know the purpose of presentations and the methods used to meet the needs of a target audience
- Understand how to plan presentations effectively, deliver presentations confidently, and review presentations to identify areas for improvement
- Understand what is required to be a successful presenter, including communication skills, confidence, and audience engagement techniques
- Plan a presentation that is tailored to a specific target audience and their needs
- Deliver a presentation to a target audience in a clear, engaging, and professional manner
- Reflect on the outcomes of the delivery of the presentation, identifying strengths and areas for development
Principles of Communication in the WorkplaceReal unit · Chartered Management Institute
What you'll be able to do
- Know the different channels and types of communication used in the workplace, including verbal, non-verbal, written and electronic communication
- Understand the communication cycle and the importance of feedback in ensuring effective communication
- Plan communication for a target audience, considering their needs, preferences and communication styles
- Measure the effectiveness of communication with a target audience using methods such as surveys, feedback forms and observation
Principles of Equality, Diversity and Inclusive Working PracticesReal unit · Chartered Management Institute
What you'll be able to do
- Know the legal and organisational frameworks for inclusivity, equality and diversity, including relevant legislation and policies
- Understand equality, diversity and inclusive working practices in own area of responsibility, and how they contribute to a positive working environment
- Support equality, diversity and inclusive working practices within own area of responsibility, by promoting respect, challenging discrimination and providing reasonable adjustments
- Understand how to monitor and manage equality, diversity and inclusive working practices within own area of responsibility, using data and feedback to identify areas for improvement
- Challenge discrimination in own area of responsibility, by reporting incidents, supporting victims and promoting a culture of zero tolerance
Principles of Health and Safety in a Work SettingReal unit · Chartered Management Institute
What you'll be able to do
- Understand the purpose and benefits of health and safety in the workplace, including preventing accidents, protecting employees, and complying with legal requirements
- Understand legal requirements in relation to health and safety in the workplace, including relevant legislation, regulations, and codes of practice
- Understand the risk assessment process, including identifying hazards, assessing risks, and implementing control measures
- Respond effectively to a workplace health and safety emergency, including following emergency procedures, providing first aid, and reporting incidents
Principles of Management and LeadershipReal unit · Chartered Management Institute
What you'll be able to do
- Understand how organisations operate, including their structure, functions, and processes
- Understand the management role, including responsibilities, functions, and skills required
- Understand the application of different leadership styles and management approaches in various situations
- Know the knowledge, skills and behaviours required to be an effective manager, including communication, delegation, and problem-solving
Responding to Conflict in the WorkplaceReal unit · Chartered Management Institute
What you'll be able to do
- Explain the nature of conflict in the workplace
- Recognise the signs of conflict in the workplace
- Identify the causes of conflict in the workplace
- Describe how to respond professionally to conflict in the workplace
Supporting Teams and Individuals Through ChangeReal unit · Chartered Management Institute
What you'll be able to do
- Explain change within organisations.
- Explain how to support individuals and teams through change.
- Describe how to implement and monitor change.
Supporting the Delivery of Customer ServiceReal unit · Chartered Management Institute
What you'll be able to do
- Explain the features and benefits of good customer service.
- Explain factors that influence customer needs and expectations.
- Explain the legal and organisational requirements that influence customer service delivery.
- Describe how to deliver a good customer experience.
- Describe how to identify and respond to customer service problems.
The honest bit
You’ve started things before
Most courses were built for a room full of people who aren’t you. A cohort moves on whether or not your week allowed it, and by the third week the thing you’re behind on becomes the reason you stop opening it.
There’s no cohort here, and no timetable to fall behind. Before anything starts, Zavmo asks when you’re sharpest and how long you can realistically sit down for, then builds the sessions around those answers. A bad fortnight changes your pace. It doesn’t put you behind.
And you only pay once you start learning. Searching and planning are free, and you can cancel any time — so the cost of finding out is an afternoon, not a year.
Your passport
Every credit is a stamp you keep
Level 3 credits are regulated. They don’t vanish when a subscription ends or a website closes. They travel to any employer, and Zavmo keeps the map of what you’ve earned and what’s next.
Each stamp is a real unit registered against this qualification.
Who’d teach you this
The Evidence Evaluator
Assessor
Helps you show what you can actually do, gathering the evidence that proves it as you learn.
Meet all twelve tutorsWhere this connects
Where these credits take you
A qualification is never a dead end here. See the jobs its credits open, the national occupational standards its units map to, and the future skills they quietly build.
- Build and deliver customer service and customer care support
- Communicate and liaise effectively with suppliers and other stakeholders
- Develop Employees for Your Business
- Information Management
- Lead the Data Management Capability, Strategy and Framework
- Maintain communication with project stakeholders
- Provide data stewardship
Where this can lead
Quality Monitoring Manager
Your journey as a Quality Assurance Manager isn't just about managing today's standards; it's about building the quality and compliance framework of tomorrow. We're looking for leaders who are ready to make a lasting impact on our products, our people, and our reputation.
See the whole journey →Showing 6 roles, drawn from 93 job records mapped to this qualification.
Skills it covers
What the job actually needs. These are the standards the units are built against, in the words employers and awarding bodies already use for the work itself.
How you’ll actually learn this
One-to-one, on your own real work
A qualification is usually something done to you: sit the class, sit the exam, hope it sticks. Here it’s the opposite. You learn it one-to-one with a companion, on your own real work, and you keep going until you can use it, not just recall it.
Applied to your work in any of these jobs
This unit covers the purpose and importance of building stakeholder relationships for organisational success. Learners will understand different communication channels and types used to engage stakeholders, how to overcome communication barriers, and how to apply effective stakeholder communication strategies.
- Remember
- Understand
- Apply
- Analyse
- Evaluate
- Create
Built for CMI Level 3 Diploma in Principles of Management and Leadership
21 units in this credential, in the order it lists them, awarded by Chartered Management Institute.
- Building Stakeholder Relationships Using Effective Communication
- Contributing to the Delivery of a Project
- Developing and Sharing Good Practice
- Developing the Knowledge, Skills and Abilities of Individuals and Teams
- Managing Budgets and Resources
- Managing Daily Activities to Achieve Results
and 15 more in the full unit list below.
One to one, not one to many
No two people run this the same way
A course is written once and handed to everyone. This is assembled around you, and keeps changing as it learns you. Five things it reads, and what each one changes.
- Your actual work Every unit is taught against a live piece of your own work, not a worked example from a textbook.
- What you already know The first conversation finds your starting point, so you skip what you can already do and spend the time on what you cannot.
- The conditions you learn under Not a learning-styles quiz. The evidence does not support those. The dimensions the research does back, read once and used to shape the plan.
- How far you got last time It picks up mid-thought. The tutor knows what you said, what you struggled with, and what it asked you to try.
- Which tutor suits the moment Twelve of them, each for a different kind of thinking. The one who walks you through a first idea is not the one who stress-tests it.
See how you learn, free. Eight questions, no sign-up. A directional taster; the diagnostic inside Zavmo goes deeper and keeps adapting.
Why it sticks
Most courses stop at remembering
There’s a well-known ladder of how deeply you learn something, called Bloom’s Taxonomy. Most courses get you up the first two rungs: you remember some facts, you pass a test, you forget it. Real skill lives at the top. Judging, deciding, creating. And this isn’t a generic ladder: every rung has a named Zavmo tutor who walks you up it.
- 6CreateThe Creative Catalyst
- 5EvaluateThe Evidence Evaluator
- 4AnalyseThe Analyst
- 3ApplyThe Coach
- 2UnderstandThe Connector
- 1RememberThe Builder
Where most courses leave you Where Zavmo takes you
The value
Why the companion is worth £70 a month
You’re not paying for the units. They’re regulated, and the same wherever you earn them. You’re paying for the one thing that decides whether you actually get there: a companion that makes them stick, on your real work.
That is one-to-one on this qualification, every day, on the work you already do, for £70 a month. Your first module is free, so you can see the teaching before you pay for any of it. Billed monthly, cancel any time and billing stops.
Earned on your own work, taught to the top.
Everything you just read, learned one-to-one on the job you already do. Your first module is free, so you can see the teaching before you pay for any of it.
Build my plan, freeNo card. See how this qualification maps onto your role and meet the tutors who’d teach it, free. The learning begins when you subscribe. It’s £70 a month, billed monthly. Cancel any time and billing stops.