How you’d get this certificate
- Zavmo teaches you. You learn the units one-to-one with an AI tutor, on your own work.
- You register with an approved centre. That is a college, training provider or employer Chartered Management Institute has approved to offer this qualification. Zavmo is not an approved centre, so you register with them, not with us.
- The centre assesses, and Chartered Management Institute awards. A qualified assessor at the centre judges your evidence, and the certificate comes from Chartered Management Institute.
The CMI Level 3 Diploma in Principles of Management and Leadership is a vocationally-related qualification. It is designed for individuals who wish to develop their knowledge and skills in managing individuals, supporting teams through change, and managing daily activities to achieve results.
These are the units Chartered Management Institute registers against this qualification. It is a catalogue, not a syllabus. Which of them you take depends on the combination the qualification requires, and that is set by the awarding body rather than by us. Every unit here is regulated. Zavmo teaches towards them on your own work, and work done here is recognised as prior learning under the agreements we hold.
Zavmo is not an awarding body, is not an approved centre, and is not affiliated with Chartered Management Institute. It does the teaching and the mapping. Chartered Management Institute sets this qualification and awards it, and a qualified human assessor makes the assessment decision.
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What each unit actually teaches you to do
Building Stakeholder Relationships Using Effective Communication Real unit · Chartered Management Institute
What you'll be able to do
- Explain the purpose of building stakeholder relationships within an organisation
- Identify different channels of communication that can be used to build relationships with stakeholders
- Describe different types of communication used to build relationships with stakeholders
- Explain how to respond to barriers when communicating with stakeholders
- Describe how to use stakeholder communication effectively
Contributing to the Delivery of a Project Real unit · Chartered Management Institute
What you'll be able to do
- Explain the role and purpose of projects in an organisation
- Describe how projects are developed from initial concept to planning stages
- Demonstrate how to deliver a project according to agreed plans and timescales
- Explain how to monitor progress to ensure successful project delivery
Developing and Sharing Good Practice Real unit · Chartered Management Institute
What you'll be able to do
- Explain the benefits of good practice within an organisation
- Identify examples of good practice in a specific work context
- Describe how to develop good practice within a team or organisation
- Explain how good practice can be implemented within an organisation
- Describe how good practice can be maintained within an organisation
- Describe how good practice can be improved within an organisation
- Explain how to share good practice with stakeholders
Developing the Knowledge, Skills and Abilities of Individuals and Teams Real unit · Chartered Management Institute
What you'll be able to do
- Know the purpose of developing the knowledge, skills and abilities of individuals and teams to improve performance and achieve organisational goals
- Know different types of development opportunities available to support individuals and teams, including training courses, coaching, mentoring and on-the-job learning
- Identify and select development opportunities for individuals and teams based on their needs, learning styles and career aspirations
- Monitor the impact of learning and development activities on individuals and teams, using metrics such as performance improvements, increased productivity and enhanced skills
Managing Budgets and Resources Real unit · Chartered Management Institute
What you'll be able to do
- Understand the importance of managing resources effectively in own area of responsibility to ensure efficient and cost-effective operations
- Understand the use of budgets in an organisation, including their purpose, structure, and how they are used to allocate resources
- Understand how to manage costs effectively within a budget, including identifying cost-saving opportunities and controlling expenditure
- Monitor a budget in own area of responsibility, track expenditure, and identify any variances from the planned budget
- Control a budget in own area of responsibility, taking corrective action to address any variances and ensure that expenditure remains within budget
Managing Daily Activities to Achieve Results Real unit · Chartered Management Institute
What you'll be able to do
- Explain the purpose of daily work activities in the context of an organisation.
- Explain how to prioritise and set objectives for daily work activities.
- Describe how to organise and allocate work.
- Explain how to monitor outcomes and respond to problems.
Managing Data and Information Real unit · Chartered Management Institute
What you'll be able to do
- Understand the reasons for collecting data and information within an organisation
- Know the different types of data and information used by organisations
- Understand how organisations use data and information to inform decision-making
- Manage data and information in accordance with organisational policies and procedures
- Interpret data and information to identify trends and patterns
- Communicate data and information findings to relevant stakeholders
Managing Individuals to be Effective in their Role Real unit · Chartered Management Institute
What you'll be able to do
- Explain an individual’s work role and responsibilities.
- Describe how to set objectives with individuals.
- Describe how to support individuals to perform well.
- Describe how to assess outcomes against the objectives.
- Describe how to manage the underperformance of individuals.
Managing Meetings Real unit · Chartered Management Institute
What you'll be able to do
- Explain the different purposes of meetings in a professional context
- Identify different types of meetings and their characteristics
- Describe how to prepare effectively for meetings, including agenda creation and pre-reading
- Explain how to chair meetings effectively, including managing discussions and ensuring participation
- Describe how to record meeting outcomes accurately, including minutes and action points
- Explain how to monitor meeting outcomes to ensure actions are completed
Managing Own Personal and Professional Development Real unit · Chartered Management Institute
What you'll be able to do
- Understand the benefits of personal and professional development to individuals and organisations
- Understand how personal and professional development is informed by organisational objectives, personal aspirations and performance reviews
- Identify opportunities for personal and professional development through various sources such as training courses, mentoring and shadowing
- Create a personal and professional development plan with clear objectives, activities and timescales, and how to monitor its progress
Managing Volunteers Real unit · Chartered Management Institute
What you'll be able to do
- Understand the reasons and benefits of volunteering for individuals, organisations and communities
- Understand the legal and organisational requirements for managing volunteers, including safeguarding, health and safety, and data protection
- Recruit, select and manage learning and development for volunteers, ensuring they have the skills and knowledge to perform their roles effectively
- Manage volunteers in the workplace, providing clear roles, responsibilities and support
- Build and maintain relationships with volunteers, fostering a sense of belonging and appreciation
- Motivate and retain volunteers, recognising their contributions and providing opportunities for growth and development
Managing a Team to Achieve Results Real unit · Chartered Management Institute
What you'll be able to do
- Understand the role and purpose of teams within an organisation and how they contribute to overall success
- Recognise the characteristics of a high performing team, including effective communication, collaboration, and shared goals
- Lead a team effectively, communicate clearly with team members, and motivate them to achieve their goals
- Respond to challenges proactively when managing a team, including conflict resolution and problem-solving techniques
- Manage the performance of a team, including setting expectations, providing feedback, and addressing performance issues
Monitoring Quality to Improve Outcomes Real unit · Chartered Management Institute
What you'll be able to do
- Understand the purpose of monitoring quality within an organisational context
- Understand the application of quality systems for monitoring outcomes
- Understand the use of tools and techniques for monitoring outcomes
- Monitor quality in relation to organisational objectives
- Report on quality outcomes to relevant stakeholders
Presenting for Success Real unit · Chartered Management Institute
What you'll be able to do
- Know the purpose of presentations and the methods used to meet the needs of a target audience
- Understand how to plan presentations effectively, deliver presentations confidently, and review presentations to identify areas for improvement
- Understand what is required to be a successful presenter, including communication skills, confidence, and audience engagement techniques
- Plan a presentation that is tailored to a specific target audience and their needs
- Deliver a presentation to a target audience in a clear, engaging, and professional manner
- Reflect on the outcomes of the delivery of the presentation, identifying strengths and areas for development
Principles of Communication in the Workplace Real unit · Chartered Management Institute
What you'll be able to do
- Know the different channels and types of communication used in the workplace, including verbal, non-verbal, written and electronic communication
- Understand the communication cycle and the importance of feedback in ensuring effective communication
- Plan communication for a target audience, considering their needs, preferences and communication styles
- Measure the effectiveness of communication with a target audience using methods such as surveys, feedback forms and observation
Principles of Equality, Diversity and Inclusive Working Practices Real unit · Chartered Management Institute
What you'll be able to do
- Know the legal and organisational frameworks for inclusivity, equality and diversity, including relevant legislation and policies
- Understand equality, diversity and inclusive working practices in own area of responsibility, and how they contribute to a positive working environment
- Support equality, diversity and inclusive working practices within own area of responsibility, by promoting respect, challenging discrimination and providing reasonable adjustments
- Understand how to monitor and manage equality, diversity and inclusive working practices within own area of responsibility, using data and feedback to identify areas for improvement
- Challenge discrimination in own area of responsibility, by reporting incidents, supporting victims and promoting a culture of zero tolerance
Principles of Health and Safety in a Work Setting Real unit · Chartered Management Institute
What you'll be able to do
- Understand the purpose and benefits of health and safety in the workplace, including preventing accidents, protecting employees, and complying with legal requirements
- Understand legal requirements in relation to health and safety in the workplace, including relevant legislation, regulations, and codes of practice
- Understand the risk assessment process, including identifying hazards, assessing risks, and implementing control measures
- Respond effectively to a workplace health and safety emergency, including following emergency procedures, providing first aid, and reporting incidents
Principles of Management and Leadership Real unit · Chartered Management Institute
What you'll be able to do
- Understand how organisations operate, including their structure, functions, and processes
- Understand the management role, including responsibilities, functions, and skills required
- Understand the application of different leadership styles and management approaches in various situations
- Know the knowledge, skills and behaviours required to be an effective manager, including communication, delegation, and problem-solving
Responding to Conflict in the Workplace Real unit · Chartered Management Institute
What you'll be able to do
- Explain the nature of conflict in the workplace
- Recognise the signs of conflict in the workplace
- Identify the causes of conflict in the workplace
- Describe how to respond professionally to conflict in the workplace
Supporting Teams and Individuals Through Change Real unit · Chartered Management Institute
What you'll be able to do
- Explain change within organisations.
- Explain how to support individuals and teams through change.
- Describe how to implement and monitor change.
Supporting the Delivery of Customer Service Real unit · Chartered Management Institute
What you'll be able to do
- Explain the features and benefits of good customer service.
- Explain factors that influence customer needs and expectations.
- Explain the legal and organisational requirements that influence customer service delivery.
- Describe how to deliver a good customer experience.
- Describe how to identify and respond to customer service problems.
The national standards these units are built against
What the job actually needs, in the words employers and awarding bodies already use for the work itself.
- Standard
Build and deliver customer service and customer care support
- Standard
Communicate and liaise effectively with suppliers and other stakeholders
- Standard
Develop Employees for Your Business
- Standard
Information Management
- Standard
Lead the Data Management Capability, Strategy and Framework
- Standard
Maintain communication with project stakeholders
- Standard
Provide data stewardship
The jobs these credits are mapped to
A qualification is never a dead end here. Each of these is a job record this qualification is a mapped route into.
- 1 record
- 2 records
- 1 record
- 1 record
- 2 records
- 2 records
Showing 6 roles, drawn from 78 job records mapped to this qualification. Near-identical records are folded together, and each row says how many it stands for.
Where this can lead
Stakeholder Relations Manager
This work can lead to senior communications roles. One path is a Chief Communications Officer setting strategy at executive level. Another is a Head of ESG & Sustainability leading environmental and governance work.
See the whole journeyThe credits, and who awards them
Level 3 credits are regulated, and they are awarded by Chartered Management Institute rather than by Zavmo. They don’t vanish when a subscription ends or a website closes. They travel to any employer, and Zavmo keeps the map of what you have covered and what is next.
What you would be collecting
Building Stakeholder Relationships Using Effective CommunicationContributing to the Delivery of a ProjectDeveloping and Sharing Good PracticeDeveloping the Knowledge, Skills and Abilities of Individuals and TeamsManaging Budgets and ResourcesManaging Daily Activities to Achieve ResultsManaging Data and InformationManaging Individuals to be Effective in their Role
Each one is a real unit registered against this qualification.
How you’d practise it
You don’t watch this. You do it.
You are not assessed on remembering this. You are assessed on applying it, analysing it, evaluating it and producing something. So that is what the practice is: projects, role play and your own live cases, with a tutor in the room.
The Coach · your practice partner Illustration - Rehearse the conversation Apply
“Responding to Conflict in the Workplace” is a conversation before it is a document. You have it with Zavmo playing the other person, badly at first, then again once you know what you actually want to say.
- Bring your own plan Create
For “Contributing to the Delivery of a Project” you bring the plan you are actually working on, not a case study. Zavmo pulls on the assumptions in it until the weak one shows.
- Draft the real one Create
You do “Managing Budgets and Resources” on a real document of your own. Zavmo works on the draft you have to send anyway, so the coursework and the job are the same piece of work.
- Map a live decision Analyse
“Managing Data and Information” runs on a decision you are facing now. Zavmo maps it with you and shows what the second-order effect looks like before you find out the slow way.
What you leave holding
The standards this credential builds, in the shape the product keeps them
Nothing here is marked learned. There is no learner on a public page, so the map shows what the qualification covers rather than what anybody has done.
- Build and deliver customer service and customer care support
- Communicate and liaise effectively with suppliers and other stakeholders
- Develop Employees for Your Business
- Information Management
- Lead the Data Management Capability, Strategy and Framework
- Maintain communication with project stakeholders
- Provide data stewardship
How you would learn this
One to one, on the work you already do
A tutor sets the task against your own job and marks the reasoning, at your pace. There is no cohort to fall behind.
A lesson from Building Stakeholder Relationships Using Effective Communication, one of this qualification's own units.
Applied to your work in any of these jobs
This unit covers the purpose and importance of building stakeholder relationships for organisational success. Learners will understand different communication channels and types used to engage stakeholders, how to overcome communication barriers, and how to apply effective stakeholder communication strategies.
- 1 Remember
- 2 Understand
- 3 Apply
- 4 Analyse
- 5 Evaluate
- 6 Create
It is £70 a month, billed monthly. Your free first module is Future Fluency, and you can cancel any time. Teaching towards this qualification begins when you subscribe.
Built for CMI Level 3 Diploma in Principles of Management and Leadership
21 units in this credential, in the order it lists them, awarded by Chartered Management Institute.
- Building Stakeholder Relationships Using Effective Communication
- Contributing to the Delivery of a Project
- Developing and Sharing Good Practice
- Developing the Knowledge, Skills and Abilities of Individuals and Teams
- Managing Budgets and Resources
- Managing Daily Activities to Achieve Results
and 15 more in the full unit list below.
Free tools
Want a read on where you stand?
Three free tools, no account needed. Each one ends with a role, a level and a way in.
Learned on your own work, taught one-to-one.
Everything you just read, learned one-to-one on the job you already do. Your free first module is Future Fluency, so you can see how the teaching works before you pay for anything.
Build my plan, freeNo card. See how this qualification maps onto your role and meet the tutors who’d teach it, free. The learning begins when you subscribe. It’s £70 a month, billed monthly. Cancel any time and billing stops.
The title, level, credits, guided learning hours and unit learning outcomes on this page are taken from the Ofqual Register of Regulated Qualifications. Contains public sector information licensed under the Open Government Licence v3.0. Where this data comes from.