AIM Qualifications · RQF Entry Level

AIM Qualifications Entry 3 Diploma in Employability Skills

You don’t just earn this. You learn to use it, one-to-one, on your own real work.

  • LevelRQF Entry Level
  • Total credits37
  • Guided learning370 hours
  • Units in this qualification323

Awarded by AIM Qualifications · on the Ofqual register

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What you’ll learn

What each unit actually teaches you to do

The Entry 3 Diploma in Employability Skills supports development of skills for work. Units cover areas such as assertiveness, decision making, and confidence building. It is intended for individuals seeking to improve their readiness for employment.

These are the units AIM Qualifications registers against this qualification. It is a catalogue, not a syllabus. Which of them you take depends on the combination the qualification requires, and that is set by the awarding body rather than by us. Every unit here is regulated, and every one you earn is yours to keep.

Accessing Commercial ServicesReal unit · AIM Qualifications
It teaches you to identify and describe commercial services, including their features and purposes. You'll use commercial services to meet specific needs and evaluate their effectiveness in practical contexts.

What you'll be able to do

  • Identify and describe the features of a commercial service
  • Use a commercial service effectively to meet a specific need
Accessing Commercial ServicesReal unit · AIM Qualifications
You'll gain knowledge of commercial services available to the public and how to access them. The unit teaches you to identify specific needs met by commercial services and select appropriate services to meet those needs effectively.

What you'll be able to do

  • Know about a range of commercial services available to the public
  • Use a commercial service to meet a specific need
Accessing Financial ServicesReal unit · AIM Qualifications
You'll gain knowledge of financial services, including their types, purposes, and features such as interest rates and fees. It develops skills to use financial services to meet identified needs and assess their suitability.

What you'll be able to do

  • Identify and describe the features of a financial service
  • Use a financial service effectively to meet a specific need
Accessing Financial ServicesReal unit · AIM Qualifications
This unit provides learners with knowledge of financial services and how they are accessed. You'll identify financial services suitable for specific needs, select appropriate options, and evaluate their effectiveness in meeting those needs.

What you'll be able to do

  • Know about a range of financial services available to the public
  • Use a financial service to meet a specific need
Action Planning for Personal SuccessReal unit · AIM Qualifications
You'll identify their own strengths and areas for self-improvement, understand the importance of self-development, and create action plans to support personal success.

What you'll be able to do

  • Know and recognise own strengths and positive attributes
  • Know and understand areas for self-improvement and development
  • Plan effectively for self-improvement and personal success
Action Planning to Improve Performance at WorkReal unit · AIM Qualifications
This unit supports learners in identifying their workplace strengths and areas for improvement. You'll set personal targets for performance enhancement and understand how achieving these targets benefits their work.

What you'll be able to do

  • Identify own strengths and areas for improvement in the workplace
  • Identify a personal target for improvement in relation to work performance
Addition, Subtraction and MultiplicationReal unit · AIM Qualifications
This unit develops learners' ability to perform addition, subtraction, and multiplication calculations with whole numbers accurately, both with and without a calculator. You'll also apply these skills to solve everyday problems.

What you'll be able to do

  • Perform addition of whole numbers accurately
  • Perform subtraction of whole numbers accurately
  • Perform multiplication of whole numbers accurately
  • Solve everyday problems using addition, subtraction and multiplication, with or without a calculator
Adjusting to a New Work SettingReal unit · AIM Qualifications
You'll learn to access support and navigate a new work setting safely. The unit includes identifying key personnel and locations and understanding health and safety requirements within the workplace.

What you'll be able to do

  • Access a range of people who can provide help and support in a new work setting.
  • Find their way around the workplace site, including key locations and facilities.
  • Be safe on the workplace site, adhering to health and safety regulations and procedures.
Applying for Jobs or CoursesReal unit · AIM Qualifications
You'll gain knowledge of the application process for jobs and courses, including the steps involved and the importance of providing accurate information. They will practise completing application forms and writing cover letters.

What you'll be able to do

  • Explain the process of applying for a job or course
  • Complete an activity related to applying for a job or course, such as filling out an application form or writing a cover letter
Appraisals and Setting TargetsReal unit · AIM Qualifications
You'll understand the purpose and process of workplace appraisals, including the benefits for employees and employers. The unit covers effective communication skills, responding constructively to feedback, and the principles of setting targets.

What you'll be able to do

  • Know the purpose of appraisals in the workplace
  • Know the process involved in conducting appraisals
  • Know about effective communication skills for use in appraisals
  • Respond constructively to criticism received during an appraisal
  • Respond appropriately to praise received during an appraisal
  • Know about the importance of setting targets in the workplace
Appraisals and Setting TargetsReal unit · AIM Qualifications
You'll understand the purpose and process of appraisals, including the stages involved and their benefits for individuals and organisations. The unit also covers effective communication skills such as active listening and clear language, and how to respond constructively to feedback and set targets.

What you'll be able to do

  • Understand the purpose and process of appraisals
  • Understand the importance of effective communication skills in appraisals
  • Demonstrate effective communication skills
  • Understand how to respond constructively to criticism
  • Understand how to respond appropriately to praise
  • Understand the principles of setting targets
  • Understand how to set achievable targets
Artwork and Imaging Software SkillsReal unit · AIM Qualifications
You'll learn to create simple artwork and images using appropriate techniques and software tools. This unit covers selecting suitable tools, applying techniques, and saving work in correct formats.

What you'll be able to do

  • Create images using appropriate techniques and tools
  • Use software to produce simple artwork and images, demonstrating basic functionality
Assertiveness and Decision Making SkillsReal unit · AIM Qualifications
This unit equips learners with assertiveness and decision-making skills by teaching them to express personal views respectfully and negotiate effectively. You'll understand the rights and responsibilities of themselves and others, and the implications of self-assertiveness and self-control.

What you'll be able to do

  • Speak up for themselves in a structured situation, expressing their views clearly and respectfully
  • Know about the rights and responsibilities of self and others in given situations, understanding the boundaries of acceptable behaviour
  • Use negotiation skills to achieve a desired outcome in a professional context
  • Know about the implications and benefits of self-assertiveness and self-control in various workplace scenarios
Assertiveness and Decision Making SkillsReal unit · AIM Qualifications
This unit develops learners' assertiveness and decision-making skills. You'll express views respectfully, understand rights and responsibilities, use negotiation techniques, and appreciate the implications of assertiveness and self-control.

What you'll be able to do

  • Speak up for themselves in a structured situation, expressing their views and needs clearly and respectfully.
  • Identify and describe the rights and responsibilities of themselves and others in given situations, demonstrating an understanding of ethical behaviour.
  • Use negotiation skills to achieve a desired outcome, demonstrating compromise and effective communication.
  • Explain the implications and benefits of self-assertiveness and self-control in various workplace scenarios.
Audio Software SkillsReal unit · AIM Qualifications
You'll learn to capture, edit, and present audio sequences using appropriate hardware and software. The unit covers the use of audio software tools to manipulate and produce finished audio content.

What you'll be able to do

  • Use audio hardware and software to capture audio sequences
  • Use audio software tools to edit audio sequences
  • Play and present audio sequences
Audio Software SkillsReal unit · AIM Qualifications
This unit equips learners with the skills to capture, combine, and edit audio sequences using relevant hardware and software. You'll produce and present audio content suitable for their intended audience.

What you'll be able to do

  • Use audio hardware and software to capture audio sequences effectively
  • Use audio software tools to combine and edit audio sequences to a satisfactory standard
  • Play and present audio sequences in a suitable format for the intended audience
Audio and Video SoftwareReal unit · AIM Qualifications
You'll develop practical skills to use audio and video hardware and software to capture sequences. The unit covers correct setup, operation, and playback of audio and video content using appropriate technology.

What you'll be able to do

  • Use audio and/or video hardware to capture sequences
  • Use audio and/or video software to capture sequences
  • Play audio sequences
  • Play video sequences
Being Part of a GroupReal unit · AIM Qualifications
You'll explore how their behaviour affects group dynamics and the importance of considering others' needs and preferences. The unit promotes positive group contributions through effective participation and support.

What you'll be able to do

  • Know how own behaviour affects other group members, considering the impact of actions and communication.
  • Take account of the needs and preferences of other group members, demonstrating consideration and respect.
  • Make a positive contribution to a group, participating effectively and supporting group goals.
Building Confidence and Self EsteemReal unit · AIM Qualifications
You'll explore the impact of confidence and self-esteem on communication and career progression. The unit covers strategies to build and maintain confidence and self-esteem in personal and professional settings.

What you'll be able to do

  • Describe the impact of confidence on personal and professional life
  • Explain the meaning of self-esteem and its importance
  • Identify and apply different ways of building confidence
  • Implement strategies for building self-esteem
Building Confidence and Self EsteemReal unit · AIM Qualifications
This unit introduces learners to the concepts of confidence and self-esteem, explaining their significance in personal and professional contexts. You'll identify and describe strategies and techniques to build and enhance confidence and self-esteem for self-improvement.

What you'll be able to do

  • Know about feelings of confidence and self-esteem, recognising their importance in personal and professional life.
  • Know about building confidence and self-esteem, identifying strategies and techniques for self-improvement.
Building Confidence and Self EsteemReal unit · AIM Qualifications
This unit provides learners with knowledge of confidence and self-esteem, their interrelationship, and factors in the workplace that can damage them. You'll explore strategies to build and maintain confidence and self-esteem in professional settings.

What you'll be able to do

  • Understand the concepts of confidence and self-esteem
  • Recognise factors that can damage confidence and self-esteem
  • Understand strategies for building confidence
  • Understand strategies for building self-esteem
Building a Personal Career PortfolioReal unit · AIM Qualifications
This unit supports learners in identifying their skills, abilities, experience, knowledge, and personal qualities relevant to career goals. You'll build a personal portfolio, produce a Curriculum Vitae (CV), and define personal goals to aid career development.

What you'll be able to do

  • Identify own skills, abilities, experience, knowledge and personal qualities
  • Construct a portfolio of personal and educational information
  • Produce a Curriculum Vitae (CV)
  • Identify own personal goals
Building and Managing Workplace RelationshipsReal unit · AIM Qualifications
You'll understand acceptable workplace behaviour and professional boundaries. It develops skills to recognise and respond to different behaviours, give and receive constructive criticism, and manage conflict constructively.

What you'll be able to do

  • Understand acceptable boundaries to behaviour in the workplace
  • Recognise and respond to different behaviours in the workplace
  • Give and respond to constructive criticism in a professional manner
  • Understand how conflict can be dealt with constructively in the workplace
Bullying and Harassment in the WorkplaceReal unit · AIM Qualifications
You'll define bullying and harassment in the workplace, recognise various forms such as verbal abuse and discrimination, and identify appropriate strategies to address these issues. The unit also covers relevant organisational policies and procedures for dealing with bullying and harassment.

What you'll be able to do

  • Define bullying in the workplace
  • Define harassment in the workplace
  • Understand the different forms that bullying and harassment can take
  • Identify appropriate strategies to help deal with situations of bullying
  • Identify appropriate strategies to help deal with situations of harassment
  • Understand the policies and procedures in place to deal with bullying
  • Understand the policies and procedures in place to deal with harassment
Bullying and Harassment in the WorkplaceReal unit · AIM Qualifications
This unit provides learners with an understanding of bullying and harassment in the workplace, including definitions, strategies to manage such situations, and relevant policies and procedures. You'll be able to recognise and respond appropriately to these issues.

What you'll be able to do

  • Define what is meant by bullying in the workplace
  • Define what is meant by harassment in the workplace
  • Use appropriate strategies to help deal with situations of bullying
  • Use appropriate strategies to help deal with situations of harassment
  • Know the policies that are in place to deal with bullying and harassment
  • Know the procedures that are in place to deal with bullying and harassment
CV WritingReal unit · AIM Qualifications
You'll gain knowledge of the purpose and content of a CV and develop skills to complete one effectively. This unit covers personal details, work experience, education, and qualifications, ensuring learners can produce a clear and professional CV.

What you'll be able to do

  • Know the purpose of a CV in the job application process
  • Know what information a CV should contain, including personal details, work experience, and education
  • Complete a CV effectively, including formatting and writing style
Career PlanningReal unit · AIM Qualifications
You'll identify their own qualities, skills, interests, and achievements relevant to career planning. The unit also covers the use of career information resources, exploration of employment options, and planning for future career development.

What you'll be able to do

  • Know about their own qualities, skills, interests and achievements relevant to career planning
  • Know about various careers information resources available to support career planning
  • Know about possible employment options aligned with their skills and interests
  • Plan for future career development, setting realistic and achievable goals
Career PlanningReal unit · AIM Qualifications
It teaches you to identify their personal strengths, qualities, skills, and abilities, and to locate sources of career information, advice, and guidance. You'll understand how their abilities relate to progression opportunities and plan for transitions to further education, training, or work.

What you'll be able to do

  • Identify own strengths
  • Identify own qualities
  • Identify own skills
  • Identify own abilities
  • Identify sources of information for career planning
  • Identify sources of advice for career planning
  • Identify sources of guidance for career planning
  • Explain how own abilities relate to progression opportunities
  • Plan for transition to the next stage of education
  • Plan for transition to the next stage of training
  • Plan for transition to the next stage of work
Carrying Out Work TasksReal unit · AIM Qualifications
You'll learn to actively participate in workplace decision-making and problem-solving processes. This unit covers contributing ideas, identifying problems, developing solutions, and collabourating effectively with others to achieve common goals.

What you'll be able to do

  • Take part in decision-making in the workplace, contributing ideas and opinions.
  • Take part in problem-solving in the workplace, assisting in identifying and resolving issues.
  • Take part in working with others, collaborating effectively to achieve common goals.
Carrying out Market ResearchReal unit · AIM Qualifications
This unit provides learners with knowledge of market research methods and their purposes. You'll participate in market research activities, follow instructions accurately, and interpret information gained from research.

What you'll be able to do

  • Describe the process of carrying out market research
  • Carry out market research activities under supervision
  • Identify and describe the information gained from market research activities
Communication Skills for Group and TeamworkReal unit · AIM Qualifications
You'll explore the roles of group members and communication methods within team settings. The unit covers the use of praise, constructive criticism, and the development of positive relationships to support effective teamwork.

What you'll be able to do

  • Know about the different roles of group members within a team
  • Understand communication methods within group situations
  • Understand the importance of praise within a team
  • Understand the importance of constructive criticism within a team
  • Understand the importance of relationships within your own team
Communication Skills for Group and TeamworkReal unit · AIM Qualifications
You'll explore the roles within groups and teams, developing skills in active listening, clear communication, and cooperation. This unit focuses on fostering effective teamwork by understanding group dynamics and contributing positively to group objectives.

What you'll be able to do

  • Identify and describe the different roles associated with working within a group or team, explaining their importance.
  • Communicate effectively with others in a group situation, demonstrating active listening and clear expression of ideas.
  • Co-operate effectively with others when working in a group situation, contributing to a positive and productive team environment.
Communication in the WorkplaceReal unit · AIM Qualifications
This unit covers the principles of effective verbal, non-verbal, and written communication in the workplace. You'll identify communication needs, evaluate their own communication effectiveness, and practise appropriate methods to communicate with colleagues and supervisors.

What you'll be able to do

  • Describe the key principles of effective communication in a workplace environment.
  • Identify what information needs to be communicated in specific workplace situations.
  • Describe a range of methods for communicating effectively in the workplace, including verbal, non-verbal, and written communication.
  • Evaluate the effectiveness of their own communication skills in different workplace scenarios.
  • Communicate effectively with colleagues and supervisors in the workplace, using appropriate language and tone.
Communication in the WorkplaceReal unit · AIM Qualifications
This unit covers the lines of communication within an organisation, including formal and informal channels. You'll understand the importance of effective communication about workplace tasks and how conflict is managed within their organisation.

What you'll be able to do

  • Know the lines of communication within own organisation, including formal and informal channels
  • Know the need to communicate effectively with others in the workplace, explaining why effective communication is important
  • Communicate with others about tasks in the workplace, using appropriate methods
  • Know how conflict is dealt with in own organisation, including procedures and support mechanisms
Communication in the WorkplaceReal unit · AIM Qualifications
You'll develop understanding of workplace communication methods and the importance of clarity and active listening. The unit teaches you to use appropriate language and tone, listen attentively, and respond suitably in workplace interactions.

What you'll be able to do

  • Communicate effectively in the workplace
  • Communicate effectively in the workplace
Computer BasicsReal unit · AIM Qualifications
This unit provides foundational knowledge of computer hardware and software components, common terminology and acronyms, computer performance features, and operating systems. You'll develop an understanding of basic computer functions.

What you'll be able to do

  • Identify the different parts of a computer, including hardware and software components
  • Define computer terminology, including common terms and acronyms
  • Describe computer performance and features, including processing speed, memory, and storage capacity
  • Identify different computer operating systems and their basic functions
Computer Security and PrivacyReal unit · AIM Qualifications
You'll gain an understanding of computer security and privacy principles, including computer ethics. This unit covers how to keep computers secure and updated by implementing basic security measures and responsible usage practices.

What you'll be able to do

  • Know about the key principles of computer security and privacy
  • Keep own computer secure and updated, implementing basic security measures
  • Know about computer ethics and responsible computer usage
Conduct at WorkReal unit · AIM Qualifications
You'll gain an understanding of appropriate workplace behaviour and conduct. It teaches you to demonstrate respectful behaviour, adhere to workplace rules, and respond appropriately to feedback in simulated scenarios.

What you'll be able to do

  • Know about expected behaviour in the workplace, including understanding workplace rules and expectations
  • Participate in behaving appropriately in the workplace, demonstrating professional conduct and respect for colleagues
Conduct at WorkReal unit · AIM Qualifications
You'll explore expected behaviour in the workplace, including relevant rules, policies, and procedures. The unit emphasises the importance of professional conduct and the impact of unacceptable behaviour, enabling learners to maintain appropriate workplace behaviour.

What you'll be able to do

  • Know what behaviour is expected in the workplace, including rules, policies and procedures
  • Know why it is necessary to follow codes of behaviour in the workplace, explaining the importance of professional conduct
  • Know about the possible impact of unacceptable behaviour in the workplace, on individuals and the organisation
  • Maintain acceptable behaviour in the workplace, demonstrating appropriate conduct in different situations
Conflict Resolution in the WorkplaceReal unit · AIM Qualifications
This unit provides learners with knowledge of factors contributing to workplace conflict and various responses to conflict situations. You'll examine how communication styles influence conflicts and understand the principles and practices of conflict resolution.

What you'll be able to do

  • Identify and describe factors that can contribute to conflict in the workplace, such as differing opinions and resource constraints.
  • Describe the different responses to conflict, including avoidance, aggression, and compromise.
  • Explain how different communication styles can affect a conflict situation, highlighting the importance of empathy and active listening.
  • Describe the key steps involved in conflict resolution, including identifying the root cause, finding common ground, and agreeing on a solution.
Coping Strategies at WorkReal unit · AIM Qualifications
This unit covers recognising workplace problems, understanding their effects on individuals and teams, and contributing to the development and implementation of coping strategies. You'll evaluate the effectiveness of these strategies in practice.

What you'll be able to do

  • Recognise potential problems that may arise in the workplace
  • Understand the impact of problems on individuals and the organisation
  • Contribute to the development of a coping strategy to address identified problems
  • Implement a chosen coping strategy in a work-related context
  • Evaluate the effectiveness of the implemented coping strategy
Coping Strategies at WorkReal unit · AIM Qualifications
You'll identify common workplace problems and contribute to creating and reviewing coping strategies. This unit emphasises practical solutions and the evaluation of coping mechanisms to improve workplace wellbeing and performance.

What you'll be able to do

  • Identify and describe common problems that may arise in the workplace, such as stress, workload issues, and interpersonal conflicts.
  • Contribute to the creation of a coping strategy for dealing with workplace problems, suggesting practical and realistic solutions.
  • Review the effectiveness of a coping strategy, identifying areas for improvement and making necessary adjustments.
Coping Strategies at WorkReal unit · AIM Qualifications
This unit provides learners with an understanding of common workplace problems and their impact on individuals and teams. You'll contribute to creating coping strategies and review their effectiveness to improve workplace wellbeing.

What you'll be able to do

  • Know about common problems that can arise in the workplace
  • Contribute to creating a coping strategy to address workplace problems
  • Review the effectiveness of a coping strategy, identifying areas for improvement
Creating a Tailored Curriculum Vitae (CV)Real unit · AIM Qualifications
You'll gain knowledge of the standard format and purpose of each section of a Curriculum Vitae (CV). They will develop skills to construct and tailor a CV for a specific sector using appropriate language, and to complete a covering letter of application.

What you'll be able to do

  • Know the standard format and sections of a Curriculum Vitae (CV)
  • Construct a complete Curriculum Vitae (CV) using appropriate language and layout
  • Tailor a personal Curriculum Vitae (CV) to highlight relevant skills and experience for a targeted sector
  • Complete a covering letter of application, demonstrating appropriate tone and content for a specific job role
Creating an Online Profile for Career PlanningReal unit · AIM Qualifications
It teaches you to understand the use of social media for career planning. You'll build and populate an online profile on relevant platforms and use their online presence to establish professional connections.

What you'll be able to do

  • Know about different social media sites that can be used for job searching
  • Build an online presence on relevant social media sites for career purposes
  • Use own online presence to make connections with relevant individuals and organisations
Creating and Publishing WebsitesReal unit · AIM Qualifications
It teaches you to plan and create web pages according to a specification, use website software tools to structure and format content, and publish web pages to a designated location.

What you'll be able to do

  • Plan and create web pages according to a given specification
  • Use website software tools to structure web pages
  • Use website software tools to format web pages
  • Publish web pages to a specified location
Customer Service SkillsReal unit · AIM Qualifications
This unit covers the principles of good customer service and the consequences of poor service. You'll understand the importance of first impressions, positive verbal and non-verbal interactions, and respect for individuals in customer service.

What you'll be able to do

  • Understand the principles of good customer service
  • Understand the possible consequences of poor customer service
  • Understand the value of first impressions in a customer service context
  • Demonstrate positive verbal and non-verbal interaction with customers/clients
  • Recognise the importance of respect for the individual in giving good customer service
Customer Service SkillsReal unit · AIM Qualifications
This unit provides knowledge of customer service skills and their significance to an organisation. You'll understand the benefits of good customer service, the consequences of poor service, and the importance of creating a positive first impression through verbal and non-verbal communication.

What you'll be able to do

  • Know the benefits to an organisation of good customer service, explaining how it contributes to success
  • Know about the possible consequences of poor customer service, explaining the impact on the organisation and its customers
  • Know about the value of giving customers a positive first impression of an organisation, explaining how to create a good impression
  • Know about verbal and non-verbal interaction with customers, explaining how to use effective communication techniques
  • Respect customer needs, demonstrating empathy and understanding
  • Deal with customer complaints, following procedures and resolving issues effectively
Customer Service SkillsReal unit · AIM Qualifications
You'll identify characteristics of good and poor customer service, understand the importance of first impressions, and appreciate the benefits of effective customer service for both customers and organisations.

What you'll be able to do

  • Identify the characteristics of good customer service
  • Describe the benefits of providing good customer service
  • Recognise examples of poor customer service
  • Explain the negative impact of poor customer service on customers and the organisation
  • Understand the importance of making a positive first impression on customers
Data Management Software SkillsReal unit · AIM Qualifications
You'll learn to accurately enter, edit, and maintain data records within a data management system. The unit also covers retrieving and displaying data records in accordance with established procedures and data protection principles.

What you'll be able to do

  • Enter, edit and maintain data records accurately in a data management system, following established procedures
  • Retrieve and display data records from a data management system to meet specified requirements, presenting the information clearly
Data Management Software SkillsReal unit · AIM Qualifications
This unit covers the skills required to accurately enter, edit, and maintain data records within a data management system. You'll also develop the ability to retrieve and display data records to meet specific requirements.

What you'll be able to do

  • Enter, edit and maintain data records accurately in a data management system
  • Retrieve and display data records effectively to meet specified requirements
Database Software SkillsReal unit · AIM Qualifications
It teaches you to enter, edit, and organise structured information within a database using software tools. You'll also produce reports based on specified criteria using database software functionalities.

What you'll be able to do

  • Enter structured information into a database accurately
  • Edit structured information within a database effectively
  • Organise structured information within a database logically
  • Use database software tools to generate reports based on specified criteria
Database Software SkillsReal unit · AIM Qualifications
You'll learn to enter, edit, and organise structured information within a database. The unit also covers using database software tools to extract information and produce reports effectively.

What you'll be able to do

  • Enter, edit and organise structured information accurately in a database
  • Use database software tools to extract information and produce reports in a clear and understandable format
Dealing with Change at WorkReal unit · AIM Qualifications
This unit introduces key aspects of employment law from an employee perspective, the importance of managing financial changes at work, and how to access appropriate help and advice services.

What you'll be able to do

  • Understand key aspects of employment law from an employee perspective
  • Recognise the need to manage new financial circumstances resulting from changes at work
  • Identify where and how to access help and advice when dealing with change at work
Dealing with Change at WorkReal unit · AIM Qualifications
You'll gain knowledge of key employment law aspects from an employee perspective and the importance of managing new financial circumstances. They will identify sources of help and advice to support change management at work.

What you'll be able to do

  • Know key aspects of employment law from an employee perspective
  • Know the need to manage new financial circumstances
  • Know where and how to access help and advice
Dealing with DebtReal unit · AIM Qualifications
This unit introduces learners to debt management, including the benefits of planning manageable debt and basic budgeting strategies. You'll also identify sources of advice and support for dealing with debt crises.

What you'll be able to do

  • Know the benefits of planning for manageable debt and avoiding excessive borrowing
  • Know about basic strategies for planning for debt, such as budgeting and prioritising repayments
  • Know where to get help and advice about dealing with a debt crisis, including organisations and resources available
Dealing with DebtReal unit · AIM Qualifications
This unit provides learners with an understanding of responsible debt management, including the benefits of planning, basic budgeting strategies, and prioritising expenditure. You'll also identify sources of help and advice for managing debt crises.

What you'll be able to do

  • Know the benefits of planning and managing debt responsibly
  • Know about basic strategies for planning for debt, including budgeting and prioritising expenditure
  • Know where to get help and advice about dealing with debt crisis, including recognised organisations and support services
Dealing with Difficult Situations at WorkReal unit · AIM Qualifications
You'll gain knowledge of difficult workplace situations and strategies to resolve them. The unit develops skills in using appropriate communication techniques to manage challenges professionally and maintain a calm and respectful approach.

What you'll be able to do

  • Know about different types of difficult situations that can occur at work and strategies to resolve them effectively
  • Use appropriate communication skills to deal with difficult situations in a professional and respectful manner
Dealing with Difficult Situations at WorkReal unit · AIM Qualifications
This unit covers the identification of difficult workplace situations and strategies to resolve them. You'll develop communication skills to manage these situations effectively in simulated work scenarios.

What you'll be able to do

  • Know about different types of difficult situations that may arise at work
  • Know about strategies to resolve difficult situations at work
  • Demonstrate the ability to use appropriate communication skills to deal with difficult situations
Dealing with Work-Related ProblemsReal unit · AIM Qualifications
You'll be able to recognise work-related problems, communicate them appropriately, and identify sources of help. The unit also covers selecting and proposing suitable solutions to workplace issues.

What you'll be able to do

  • Recognise situations where a work-related problem exists
  • Communicate a work-related problem to appropriate individuals
  • Identify sources of help available for solving work-related problems
  • Describe possible solutions to workplace problems
  • Select a suitable solution to address a specific workplace problem
Design Software SkillsReal unit · AIM Qualifications
This unit equips learners with the ability to obtain, insert, and combine information for design purposes using design software. You'll use software tools to create, manipulate, and edit designs, including adding text, images, shapes, and colour.

What you'll be able to do

  • Obtain, insert and combine information for designs using appropriate methods
  • Use design software tools to create designs
  • Use design software tools to manipulate designs
  • Use design software tools to edit designs
Design and Imaging Software SkillsReal unit · AIM Qualifications
It teaches you to obtain and insert information into designs or images using design and imaging software. You'll practise manipulating and editing drawings or images with appropriate software tools.

What you'll be able to do

  • Obtain information relevant to design or imaging tasks from specified sources
  • Insert obtained information accurately into designs or images
  • Use design and imaging software tools to manipulate drawings
  • Use design and imaging software tools to edit drawings
  • Use design and imaging software tools to manipulate images
  • Use design and imaging software tools to edit images
Desktop Publishing SoftwareReal unit · AIM Qualifications
It teaches you to create and edit publications using desktop publishing software. You'll learn to add and manipulate text and images, and save their work effectively.

What you'll be able to do

  • Create a publication using desktop publishing software
  • Use desktop publishing software to edit a publication
Desktop Publishing Software SkillsReal unit · AIM Qualifications
You'll develop the ability to select appropriate information and page layouts for publications, considering the target audience and purpose. The unit also covers inputting, editing, and formatting text and information using desktop publishing software.

What you'll be able to do

  • Select appropriate information for inclusion in a publication
  • Select suitable page layouts for a publication, considering the target audience and purpose
  • Input text accurately into a publication using desktop publishing software
  • Input information accurately into a publication using desktop publishing software
  • Use desktop publishing software to edit the content of a publication
  • Use desktop publishing software to format the layout of a publication
Desktop Publishing Software SkillsReal unit · AIM Qualifications
You'll develop skills in selecting appropriate designs and page layouts for publications. They will input and combine text and other elements, and use desktop publishing techniques to edit and format publications.

What you'll be able to do

  • Select appropriate designs for publications, considering the target audience and purpose.
  • Select appropriate page layouts for publications, ensuring readability and visual appeal.
  • Input text into publications using desktop publishing software.
  • Combine text and other information, such as images and graphics, within publications.
  • Use desktop publishing software techniques to edit text within publications.
  • Use desktop publishing software techniques to format publications to a professional standard.
Developing AssertivenessReal unit · AIM Qualifications
This unit provides learners with knowledge of the benefits of assertiveness and various assertive communication techniques. You'll practise assertive behaviours and understand how to apply these appropriately in different situations.

What you'll be able to do

  • Know about the benefits of assertiveness in different situations
  • Know about different ways of being assertive and how to apply them
Developing Meeting SkillsReal unit · AIM Qualifications
You'll explore different purposes of meetings and understand meeting conventions and processes. It develops skills to participate effectively in meetings, contributing relevant information and respecting others’ opinions.

What you'll be able to do

  • Recognise that there are different purposes to meetings
  • Understand meeting conventions and processes
  • Participate effectively in a meeting
Developing a Personal Learning ProgrammeReal unit · AIM Qualifications
You'll develop a personal learning programme by recognising the relevance of their skills and experience. This unit covers seeking guidance, identifying learning opportunities, discussing learning plans, and reviewing progress towards learning goals.

What you'll be able to do

  • Know about the relevance of previous skills and experience for future learning and career development
  • Seek guidance and advice to identify suitable learning options and opportunities
  • Know about the purpose and value of discussing own learning programme with a mentor or advisor
  • Review progress towards own learning goal and identify areas for improvement
Developing a Personal Learning ProgrammeReal unit · AIM Qualifications
It teaches you to relate previous skills and experiences to future learning needs. You'll use guidance to identify learning requirements and develop, negotiate, and review a personal learning programme.

What you'll be able to do

  • Know about the relevance of previous skills and experience for future learning opportunities
  • Use guidance and advice to identify own learning needs
  • Know about the purpose and value of negotiating own learning programme with relevant parties
  • Review learning programme in the context of own needs and development, and make adjustments as necessary
Developing and Presenting Information Using ICTReal unit · AIM Qualifications
You'll develop skills in entering and presenting information using ICT systems and software. The unit covers accurate data input, following instructions, and using ICT tools to present information clearly and effectively.

What you'll be able to do

  • Participate in entering information using ICT systems and software
  • Participate in presenting information using ICT tools and techniques
Digital LifestyleReal unit · AIM Qualifications
This unit provides learners with knowledge of various digital technologies, including digital audio, video, and photography. You'll explore their principles, applications, and related career opportunities.

What you'll be able to do

  • Describe different types of digital technology and their applications
  • Explain the principles of digital audio and its uses
  • Explain the principles of digital video and its uses
  • Explain the principles of digital photography and its uses
  • Identify a range of career opportunities available to individuals with digital technology experience
Discrimination at WorkReal unit · AIM Qualifications
This unit provides knowledge of discrimination types and legislation, methods to challenge discrimination, and awareness of support agencies. You'll develop strategies to combat discrimination and promote inclusivity at work.

What you'll be able to do

  • Define discrimination and identify different forms of discrimination in the workplace
  • Describe appropriate methods for challenging discrimination in the workplace
  • Identify support agencies available in the local area for individuals experiencing discrimination
  • Implement strategies to combat discrimination in the workplace
Discrimination at WorkReal unit · AIM Qualifications
This unit provides learners with knowledge of discrimination in the workplace, including forms, legislation, and unacceptable behaviours. You'll identify support agencies and understand strategies to combat discrimination effectively.

What you'll be able to do

  • Understand what constitutes discrimination in the workplace
  • Recognise unacceptable language and behaviour in the workplace
  • Identify support agencies in own area that can assist with discrimination issues
  • Understand how to combat discrimination in the workplace
Discrimination at WorkReal unit · AIM Qualifications
You'll develop an understanding of discrimination, equal opportunities, and how to challenge discrimination in the workplace. This unit covers relevant legislation, policies, reporting procedures, and support mechanisms.

What you'll be able to do

  • Understand what constitutes discrimination in the workplace, including different forms of discrimination and their impact
  • Know about equal opportunities legislation and policies, and their importance in promoting a fair and inclusive workplace
  • Understand how to challenge discrimination in the workplace, including reporting procedures and support mechanisms
  • Know about support agencies and organisations that can provide assistance and guidance on discrimination and equal opportunities issues
Email SkillsReal unit · AIM Qualifications
This unit equips learners with skills to use email software for composing, sending, and managing messages. You'll learn to organise and filter incoming emails and apply appropriate responses in workplace communication.

What you'll be able to do

  • Use email software tools and techniques to compose and send messages effectively
  • Manage incoming email, including organising, filtering, and responding to messages appropriately
Email SkillsReal unit · AIM Qualifications
You'll learn to use email software effectively, including composing and sending messages, managing incoming emails, and resolving common email-related problems.

What you'll be able to do

  • Use email software tools to send email messages
  • Use email software tools to compose email messages
  • Manage incoming email effectively
  • Respond to common problems encountered when using email
Employment Contract and Payslip BasicsReal unit · AIM Qualifications
This unit provides learners with knowledge of employment contracts, including their purpose and key elements. You'll also be able to identify sections of a payslip and understand the national minimum wage, emphasising the importance of reading and understanding employment documents.

What you'll be able to do

  • Recognise the importance of having an employment contract
  • Identify where to find key information on a payslip
  • Understand the regulations relating to the national minimum wage
Employment Rights, Contracts and PayReal unit · AIM Qualifications
This unit provides learners with an understanding of employment legislation, statutory and contractual rights, and contracts of employment. You'll also learn about the implications of breaches and how to interpret payslip information.

What you'll be able to do

  • Know about employment legislation
  • Know about statutory and contractual employment rights
  • Seek guidance and advice to identify learning options
  • Know about a contract of employment
  • Know about the implications of breach of contract
  • Know about the key information on a payslip
Employment SkillsReal unit · AIM Qualifications
You'll understand the importance of health and safety procedures and develop skills to participate effectively in a work environment. The unit includes teamwork, communication, and problem-solving within workplace settings.

What you'll be able to do

  • Know about the need for health and safety procedures at work to maintain a safe working environment
  • Participate effectively in a work environment, following instructions and procedures
  • Work as part of a team, contributing to team goals and supporting colleagues
  • Know about the skills needed for work/employment, including communication, problem-solving, and time management
Employment SkillsReal unit · AIM Qualifications
You'll understand employment responsibilities and rights, the skills required to run a business, and the concept of enterprise. This unit also covers financial management and the principles of delivering effective customer service.

What you'll be able to do

  • Know about employment responsibilities and rights, including legal obligations and employee entitlements
  • Know the skills and requirements of running a business, including financial management and marketing
  • Know about the concept of enterprise within a business context, including innovation and risk-taking
  • Know about the principles of good customer service and how to provide a positive customer experience
Engage in DiscussionReal unit · AIM Qualifications
You'll develop the ability to engage effectively in discussions by contributing relevant ideas and information. The unit also covers active listening skills and responding appropriately to others in a respectful and constructive manner.

What you'll be able to do

  • Participate effectively in discussions, contributing relevant information and ideas
  • Listen attentively to others during a discussion
  • Respond appropriately to the contributions of others in a discussion
Engage in DiscussionReal unit · AIM Qualifications
It teaches you to participate in discussions by clearly expressing their views, listening to others, responding appropriately, and maintaining suitable behaviour throughout the interaction.

What you'll be able to do

  • Engage in discussion with others, expressing own views and listening to the views of others
Engage in DiscussionReal unit · AIM Qualifications
You'll develop written communication skills by constructing simple sentences, using appropriate vocabulary, and organising information logically to convey information clearly and effectively.

What you'll be able to do

  • Write to communicate information effectively.
Environmental Awareness in the WorkplaceReal unit · AIM Qualifications
This unit develops learners' awareness of environmental issues in the workplace. You'll identify actions to support sustainability and participate in practical activities to improve environmental practices.

What you'll be able to do

  • Identify actions that can be taken to help the environment in the workplace
  • Participate in a practical activity designed to improve environmental awareness in the workplace
Environmental Awareness in the WorkplaceReal unit · AIM Qualifications
It teaches you to understand the environmental impact of human actions and workplace issues such as waste management and energy consumption. You'll explore practical ways to improve environmental practices within their workplace.

What you'll be able to do

  • Describe how the actions of humans affect the environment
  • Identify environmental issues which affect the workplace
  • Describe ways in which they can help to improve the environment in the workplace
Equality and Diversity at WorkReal unit · AIM Qualifications
You'll gain knowledge of equality and diversity concepts, legal requirements, and organisational policies. The unit emphasises the importance of positive approaches to promote inclusivity and respect in the workplace.

What you'll be able to do

  • Understand what is meant by equality and diversity at work, including definitions and key concepts
  • Know about equal opportunities at work, including legal requirements and organisational policies
  • Know the need for positive approaches that support equality and diversity in the workplace, promoting inclusivity and respect
Equality and Diversity at WorkReal unit · AIM Qualifications
It teaches you to define equality and diversity in the workplace and understand equal opportunities policies. You'll explore the importance of positive approaches to support equality and diversity within work environments.

What you'll be able to do

  • Define the meaning of equality and diversity in the context of the workplace
  • Identify and describe equal opportunities within the workplace
  • Explain the need for positive approaches that support equality and diversity in the workplace
Exploring EnterpriseReal unit · AIM Qualifications
It teaches you to prepare for and carry out an enterprise activity. You'll understand planning steps, resource requirements, and risk assessment, demonstrating initiative, problem-solving, and teamwork skills.

What you'll be able to do

  • Prepare to carry out an enterprise activity, including planning, resource allocation, and risk assessment
  • Carry out an enterprise activity, demonstrating initiative, problem-solving skills, and teamwork
Exploring Occupational AreasReal unit · AIM Qualifications
You'll explore various occupational areas and job roles within them. This unit supports identification of own skills relevant to specific occupations and understanding how these skills apply in work contexts.

What you'll be able to do

  • Identify different occupational areas
  • Recognise different jobs within an occupational area
  • Identify own skills relevant to occupational areas
Exploring Occupational AreasReal unit · AIM Qualifications
You'll explore various occupational areas, describe key features and job roles, and assess their own skills in relation to these roles. The unit supports understanding of different work environments and responsibilities.

What you'll be able to do

  • Identify a range of different occupational areas
  • Describe the key features of different occupational areas
  • Identify different job roles within a chosen occupational area
  • Describe the main duties and responsibilities of specific job roles
  • Recognise own skills and abilities relevant to different occupational areas
Exploring a Curriculum Vitae (CV)Real unit · AIM Qualifications
You'll understand the purpose and main features of a Curriculum Vitae (CV). This unit covers standard CV sections, typical content, and different formats to support job application processes.

What you'll be able to do

  • Recognise the purpose of a Curriculum Vitae (CV)
  • Identify the main features of a CV
Exploring the World of WorkReal unit · AIM Qualifications
This unit introduces learners to the benefits of working, different working patterns, and various work sectors. You'll understand the social and financial advantages of employment and the role of organisations in the workforce.

What you'll be able to do

  • Identify the benefits of working, including financial and social aspects
  • Recognise different ways of working, such as full-time, part-time, and self-employment
  • Describe different areas of work, including various industries and sectors
  • Understand the importance of work in society
  • Identify different types of organisations
Find Information Using ICTReal unit · AIM Qualifications
You'll learn to identify various ICT sources of information and understand the types of information each provides. They will also learn to safely start up and shut down ICT devices and use them to search for information effectively following instructions.

What you'll be able to do

  • Identify different ICT sources of information relevant to a given task
  • Participate in the starting up and shutting down of ICT devices according to safety guidelines
  • Use ICT devices to safely search for information, following given instructions
Finding Jobs or CoursesReal unit · AIM Qualifications
You'll learn to identify and access a range of sources for job and course vacancies. The unit also covers understanding the duties of jobs and content of courses of interest, enabling learners to make informed choices aligned with their preferences.

What you'll be able to do

  • Identify appropriate sources to find job or course vacancies
  • Describe jobs or courses of interest to self
Follow Health and Safety Procedures in the WorkplaceReal unit · AIM Qualifications
You'll gain knowledge of health and safety policies, common workplace hazards, and procedures for reporting accidents. This unit also covers the correct use of personal protective equipment and adherence to health and safety practices.

What you'll be able to do

  • Describe health and safety procedures relevant to the workplace
  • Follow established health and safety procedures in the workplace
Follow Health and Safety Procedures in the WorkplaceReal unit · AIM Qualifications
You'll identify and describe health and safety procedures relevant to the workplace and apply these procedures effectively. The unit emphasises the importance of following protocols to maintain a safe working environment.

What you'll be able to do

  • Identify and describe relevant health and safety procedures in the workplace
  • Follow established health and safety procedures in the workplace
Following Instructions in the WorkplaceReal unit · AIM Qualifications
It teaches you to follow workplace instructions accurately. You'll identify key information, complete tasks, seek clarification when necessary, and adapt to changes in instructions.

What you'll be able to do

  • Follow instructions accurately and effectively in a workplace setting
Following Instructions in the WorkplaceReal unit · AIM Qualifications
You'll understand the importance of following instructions in the workplace and the potential consequences of non-compliance. The unit develops skills in accurately following written and verbal instructions and seeking clarification when necessary.

What you'll be able to do

  • Explain the importance of following instructions in the workplace
  • Follow instructions accurately and effectively in a work-related task
  • Describe the potential impact of not following instructions in a work environment
Following Safe and Healthy Working Practices When Using ICTReal unit · AIM Qualifications
This unit covers safe and healthy working practices when using ICT equipment. You'll identify potential hazards, explain safe practices, and apply healthy working habits including workstation adjustments and regular breaks.

What you'll be able to do

  • Describe safety practices when using ICT
  • Follow safe and healthy working practices when using ICT
Getting the Most Out of TrainingReal unit · AIM Qualifications
This unit develops learners' skills in active listening, contributing to training sessions, and maintaining information in an organised format. You'll participate effectively in discussions and enhance their ability to retain and use training content.

What you'll be able to do

  • Demonstrate effective listening skills in a training environment
  • Contribute actively to training sessions and discussions
  • Maintain training information in a usable format for future reference
Getting the Most Out of TrainingReal unit · AIM Qualifications
This unit develops learners' skills in effective listening during training, active participation, and information retention. You'll practise contributing to discussions, asking questions, and organising information for future use.

What you'll be able to do

  • Describe how to listen effectively in a training environment
  • Actively contribute to training sessions and activities
  • Describe methods for keeping information in a usable format for future reference
Graphics Software SkillsReal unit · AIM Qualifications
You'll learn to use graphics software to select, create, and modify images according to given instructions. The unit focuses on practical use of software tools for image manipulation.

What you'll be able to do

  • Use graphics software to create or modify images according to given instructions
Handling Payment for Goods and ServicesReal unit · AIM Qualifications
This unit equips learners with knowledge of financial terms and payment methods related to handling money. You'll record prices, calculate total costs, and handle cash and non-cash payments accurately.

What you'll be able to do

  • Define financial terms in relation to handling money
  • Identify different methods of payment for goods and services
  • Record prices of goods and services and calculate total costs accurately
  • Handle cash payments correctly when exchanging for goods or services
  • Handle non-cash payments correctly when exchanging for goods or services
Handling Payment for Goods and ServicesReal unit · AIM Qualifications
You'll gain knowledge of financial terms related to handling money and different payment methods. The unit develops skills to record prices, calculate total costs, and handle both cash and non-cash payments accurately and securely.

What you'll be able to do

  • Know about financial terms in relation to handling money, including terms such as profit, loss, and VAT
  • Know about different methods of payment, including cash, card, and electronic payments
  • Record prices of goods and services and obtain total costs, using appropriate methods
  • Handle cash given in exchange for goods or services, following procedures for accuracy and security
  • Handle non-cash payments given in exchange for goods or services, following procedures for different payment types
Health and Safety in the WorkplaceReal unit · AIM Qualifications
You'll understand the importance of health, safety, and welfare in the workplace, including legal requirements and responsibilities. This unit covers identifying hazards, recognising safety signs, and safe working practices with appropriate protective equipment.

What you'll be able to do

  • Explain the importance of health, safety and welfare in the workplace
  • Identify potential hazards and risks present in the workplace
  • Recognise common basic safety signs found in the workplace
  • Describe safe working practices and the appropriate use of protective equipment
Health and Safety in the WorkplaceReal unit · AIM Qualifications
You'll understand the importance of health, safety, and welfare in the workplace, including legal and ethical responsibilities. The unit covers hazard and risk identification, safety signs, and safe working practices.

What you'll be able to do

  • Know about the importance of health, safety and welfare in the workplace, including legal responsibilities and ethical considerations
  • Know potential hazards and risks in the workplace, and how to identify and report them
  • Know common basic safety signs found in the workplace, and their meanings
  • Know about safe practices and protective equipment, and how to use them correctly
Health and Safety in the WorkplaceReal unit · AIM Qualifications
This unit introduces health and safety principles in the workplace. You'll identify common hazards, understand the consequences of non-compliance, and demonstrate adherence to health and safety procedures in practical settings.

What you'll be able to do

  • Understand health and safety requirements in the workplace
  • Participate in following health and safety procedures in the workplace
IT CommunicationsReal unit · AIM Qualifications
You'll identify and evaluate different information sources, access information from digital and non-digital media, and select appropriate IT tools to communicate and exchange information effectively.

What you'll be able to do

  • Identify and use different sources of information to meet specific needs
  • Access information from various sources and assess its fitness for purpose
  • Select and use appropriate IT tools to communicate and exchange information effectively
IT Maintenance for UsersReal unit · AIM Qualifications
You'll understand the importance of routine maintenance for IT hardware and software products. The unit covers performing regular maintenance tasks to ensure optimal performance, security, and longevity of IT equipment.

What you'll be able to do

  • Explain the importance of routine maintenance on IT hardware products
  • Explain the importance of routine maintenance on IT software products
  • Perform regular routine maintenance on IT hardware according to manufacturer guidelines
  • Perform regular routine maintenance on IT software according to established procedures
IT User FundamentalsReal unit · AIM Qualifications
You'll develop fundamental skills to interact with IT systems, organise, store and retrieve information securely, follow safety and security practices, and maintain systems while addressing common problems.

What you'll be able to do

  • Interact with and use an IT system effectively to meet identified needs
  • Organise, store and retrieve information appropriately using IT systems
  • Follow established safety and security practices when using IT systems
  • Maintain the IT system and respond to common IT system problems effectively
Imaging Software SkillsReal unit · AIM Qualifications
This unit covers obtaining images from various sources, understanding copyright considerations, and using imaging software to manipulate and edit images through techniques such as resizing, cropping, and adjusting colour.

What you'll be able to do

  • Obtain images from various sources
  • Manipulate images using appropriate techniques
  • Use imaging software tools to create images
  • Use imaging software tools to manipulate images
  • Use imaging software tools to edit images
Induction to a Training CourseReal unit · AIM Qualifications
You'll be introduced to the requirements of a training course, including attendance, punctuality, assessment procedures, and the role of external agencies. The unit emphasises the importance of maintaining a safe environment and commitment to the course.

What you'll be able to do

  • Describe the requirements of taking part in a training course
  • Explain assessment procedures used during the training course
  • Identify the different agencies who work with the training provider
  • Explain the importance of maintaining a safe working environment during training
  • Understand the importance of commitment and regular attendance on the training course
Induction to a Training CourseReal unit · AIM Qualifications
This unit introduces learners to the requirements of participating in a training course, including attendance, active participation, and assignment completion. You'll understand assessment procedures, the roles of associated agencies, and the importance of maintaining a safe working environment.

What you'll be able to do

  • Know about the requirements of taking part in a training course, including attendance, participation, and completion of assignments
  • Know about assessment procedures used on the training course, including methods and grading criteria
  • Know about the different agencies who work with the training provider, and their roles and responsibilities
  • Know about the importance of maintaining a safe working environment during the training course, including hazard identification and risk assessment
  • Understand the importance of commitment and regular attendance for successful completion of the training course
Induction to the WorkplaceReal unit · AIM Qualifications
This unit introduces learners to the workplace environment and their specific role within it. You'll describe the workplace layout, key personnel, communication methods, and their own job duties and responsibilities.

What you'll be able to do

  • Describe the key aspects of the workplace environment
  • Describe own role and responsibilities within the workplace
Internet Safety for IT UsersReal unit · AIM Qualifications
This unit covers understanding potential risks associated with internet use and methods to safeguard oneself and others online. You'll also learn to maintain data security and comply with legal constraints and guidelines.

What you'll be able to do

  • Identify the potential risks associated with using the Internet
  • Describe methods for safeguarding oneself when working online
  • Describe methods for safeguarding others when working online
  • Implement precautions to maintain data security while using the Internet
  • Follow relevant legal constraints when working online
  • Adhere to relevant guidelines when working online
  • Adhere to relevant procedures when working online
Introduction to Animal Care IndustriesReal unit · AIM Qualifications
You'll gain an understanding of the purpose and services of animal care industries such as veterinary practices, animal shelters, and pet shops, alongside knowledge of various job roles and associated tasks within these industries.

What you'll be able to do

  • Know about the purpose of different animal care industries, such as veterinary practices, animal shelters, and pet shops
  • Know about a range of job roles in animal care industries, including the tasks and responsibilities involved
Introduction to Animal Care IndustriesReal unit · AIM Qualifications
You'll be introduced to the purpose of animal care industries, their role in animal welfare and conservation, and various job roles within the sector. The unit covers the responsibilities and skills required for each role.

What you'll be able to do

  • Describe the purpose of animal care industries, including their role in animal welfare and conservation
  • Identify different job roles within animal care industries, outlining the responsibilities and skills required for each
Introduction to Animal Care IndustriesReal unit · AIM Qualifications
This unit introduces learners to the purpose and societal role of animal care industries. You'll identify various job roles within these industries and outline the responsibilities associated with each role.

What you'll be able to do

  • Describe the purpose of animal care industries, explaining their role in society
  • Identify different job roles in animal care industries, outlining the responsibilities of each
Introduction to Business, Administration and Customer Service IndustriesReal unit · AIM Qualifications
You'll explore the purpose of business, administration, and customer service industries. This unit covers the aims of business organisations, the role of administration, the importance of customer service, and various job roles within these sectors.

What you'll be able to do

  • Recognise the purpose of business, administration and customer service industries
  • Identify different job roles in business, administration and customer service industries
Introduction to Business, Administration and Customer Service IndustriesReal unit · AIM Qualifications
You'll be introduced to the business, administration, and customer service industries, understanding their purposes and main activities. They will identify job roles within these sectors and describe associated responsibilities, skills, and qualities.

What you'll be able to do

  • Describe the purpose of business, administration and customer service industries
  • Identify different job roles within the business, administration and customer service industries
Introduction to Business, Administration and Customer Service IndustriesReal unit · AIM Qualifications
You'll gain an understanding of the purposes of business, administration, and customer service industries. The unit covers a range of job roles within these sectors and the importance of customer service in different business contexts.

What you'll be able to do

  • Identify the primary purposes of business, administration and customer service industries
  • Recognise a range of job roles within business, administration and customer service industries
Introduction to Catering and Hospitality IndustriesReal unit · AIM Qualifications
You'll be introduced to the catering and hospitality industries, gaining knowledge of their purposes and the services they provide. The unit also covers identification of various job roles within both industries, enhancing understanding of sector opportunities.

What you'll be able to do

  • Describe the purpose of catering and hospitality industries, including the services they provide
  • Identify different job roles within the catering and hospitality industries
Introduction to Catering and Hospitality IndustriesReal unit · AIM Qualifications
You'll be introduced to the catering and hospitality industries, including their main functions and types of establishments. They will identify a range of job roles and understand the primary duties associated with these roles.

What you'll be able to do

  • Recognise the purpose of catering and hospitality industries
  • Identify different job roles within the catering and hospitality industries
Introduction to Catering and Hospitality IndustriesReal unit · AIM Qualifications
This unit provides an introduction to the catering and hospitality industries, covering their main activities and the importance of hygiene and safety. You'll identify job roles and describe key responsibilities within these sectors.

What you'll be able to do

  • Describe the purpose of catering and hospitality industries
  • Identify different job roles within the catering and hospitality industries
Introduction to Child Care IndustriesReal unit · AIM Qualifications
You'll examine the purpose and benefits of child care industries to families and communities, and identify different job roles along with their main responsibilities within these industries.

What you'll be able to do

  • Recognise the purpose of child care industries
  • Identify different job roles within child care industries
Introduction to Child Care IndustriesReal unit · AIM Qualifications
This unit introduces learners to the child care industries, covering their purpose and various settings. You'll identify job roles within the sector and describe the main duties associated with selected roles.

What you'll be able to do

  • Recognise the purpose of child care industries
  • Identify different job roles within the child care industries
Introduction to Child Care IndustriesReal unit · AIM Qualifications
This unit introduces learners to the purpose and services of child care industries, including nurseries, pre-schools, and after-school clubs. You'll identify job roles and outline responsibilities within these settings.

What you'll be able to do

  • Describe the purpose of different types of child care industries
  • Explain the services provided by child care industries
  • Identify various job roles within child care industries
  • Outline the responsibilities associated with different job roles in child care
Introduction to Construction and Building IndustriesReal unit · AIM Qualifications
This unit covers the purpose and economic importance of construction and building industries, and identifies various job roles and their associated responsibilities within these sectors.

What you'll be able to do

  • Recognise the purpose of construction and building industries
  • Identify different job roles within construction and building industries
Introduction to Construction and Building IndustriesReal unit · AIM Qualifications
This unit provides an introduction to the construction and building industries, including their overall purpose and societal importance. You'll identify different industry sectors and describe associated job roles and responsibilities.

What you'll be able to do

  • Describe the purpose of the construction and building industries
  • Identify the different sectors within the construction and building industries
  • Recognise a range of job roles within the construction and building industries
  • Outline the main responsibilities associated with different job roles in these industries
Introduction to Construction and Building IndustriesReal unit · AIM Qualifications
This unit provides learners with knowledge of the construction and building industries, including their main purposes and societal roles. You'll identify different sectors and job roles within these industries and understand associated responsibilities.

What you'll be able to do

  • Describe the purpose of construction and building industries, explaining their role in society
  • Identify different job roles in construction and building industries, outlining the responsibilities of each
Introduction to Creative and Design IndustriesReal unit · AIM Qualifications
You'll explore the purpose and economic contribution of the creative and design industries. They will identify a range of job roles in both sectors and understand the main responsibilities associated with these roles.

What you'll be able to do

  • Know about the purpose of creative and design industries and their contribution to the economy
  • Know about a range of job roles available in creative and design industries
Introduction to Creative and Design IndustriesReal unit · AIM Qualifications
You'll explore the purpose and societal role of creative and design industries. The unit covers various sectors within these industries and identifies job roles along with their respective responsibilities.

What you'll be able to do

  • Describe the purpose of creative and design industries, explaining their role in society
  • Identify different job roles in creative and design industries, outlining the responsibilities of each
Introduction to Creative and Design IndustriesReal unit · AIM Qualifications
You'll gain an understanding of the purpose of creative and design industries. This unit covers the identification of different job roles within both creative and design sectors.

What you'll be able to do

  • Recognise the purpose of creative and design industries
  • Identify different job roles in creative and design industries
Introduction to Digital Technology IndustriesReal unit · AIM Qualifications
You'll explore the purpose and societal impact of digital technology industries. They will identify various job roles within the sector and describe the skills and knowledge required for these roles.

What you'll be able to do

  • Explain the purpose of digital technology industries
  • Identify various job roles within digital technology industries
Introduction to Digital Technology IndustriesReal unit · AIM Qualifications
This unit introduces learners to the digital technology industries, focusing on their purpose and impact on daily life. You'll identify various job roles within the sector and recognise the skills required for selected roles.

What you'll be able to do

  • Recognise the purpose of digital technology industries
  • Identify different job roles within digital technology industries
Introduction to Digital Technology IndustriesReal unit · AIM Qualifications
This unit introduces learners to digital technology industries, covering their main activities and economic importance. You'll identify a range of job roles and describe typical tasks and responsibilities associated with different positions within the sector.

What you'll be able to do

  • Describe the purpose of digital technology industries
  • Identify different job roles within digital technology industries
Introduction to Engineering and Manufacturing IndustriesReal unit · AIM Qualifications
You'll develop knowledge of the purposes of engineering and manufacturing industries, their economic contributions, and a range of job roles including main duties within these industries.

What you'll be able to do

  • Know about the purpose of engineering and manufacturing industries and their contribution to the economy
  • Know about a range of job roles available in engineering and manufacturing industries
Introduction to Engineering and Manufacturing IndustriesReal unit · AIM Qualifications
This unit introduces learners to the engineering and manufacturing industries, outlining their main functions. You'll identify job roles within each sector and understand the duties associated with selected roles.

What you'll be able to do

  • Recognise the purpose of engineering and manufacturing industries
  • Identify different job roles within the engineering and manufacturing industries
Introduction to Engineering and Manufacturing IndustriesReal unit · AIM Qualifications
This unit introduces learners to the purpose of engineering and manufacturing industries. You'll describe the functions of both industries and identify various job roles within each sector.

What you'll be able to do

  • Recognise the purpose of engineering and manufacturing industries
  • Identify different job roles in engineering and manufacturing industries
Introduction to Guiding VisitorsReal unit · AIM Qualifications
This unit teaches learners how to present themselves appropriately when greeting visitors and demonstrates professional communication skills. You'll practise greeting visitors courteously while maintaining a professional demeanour.

What you'll be able to do

  • Understand how to present oneself appropriately when greeting visitors
  • Demonstrate the ability to greet visitors in a professional manner
Introduction to Guiding VisitorsReal unit · AIM Qualifications
You'll understand how to present themselves appropriately when greeting visitors, including appearance, body language, and communication skills. The unit also covers health and safety procedures relevant to the establishment and how to greet visitors professionally.

What you'll be able to do

  • Present them self appropriately to greet visitors, including appearance, body language, and communication skills
  • Know about health and safety procedures for the establishment, including emergency procedures and reporting hazards
  • Greet visitors in a polite and professional manner, providing a positive first impression
Introduction to Hair and Beauty IndustriesReal unit · AIM Qualifications
This unit introduces learners to the hair and beauty industries, focusing on the main services offered and the importance of hygiene and safety. You'll also identify job roles within both sectors and understand their responsibilities.

What you'll be able to do

  • Identify the primary purposes of hair and beauty industries
  • Recognise a range of job roles within hair and beauty industries
Introduction to Hair and Beauty IndustriesReal unit · AIM Qualifications
You'll explore the purpose of the hair and beauty industries. They will describe the aims of each industry and identify different job roles within the hair and beauty sectors.

What you'll be able to do

  • Recognise the purpose of hair and beauty industries
  • Identify different job roles in hair and beauty industries
Introduction to Hair and Beauty IndustriesReal unit · AIM Qualifications
You'll explore the purpose of hair and beauty industries and their role in personal care and aesthetics. The unit covers various job roles within the sector, outlining the responsibilities and skills required for each.

What you'll be able to do

  • Describe the purpose of hair and beauty industries, including their role in personal care and aesthetics
  • Identify different job roles within hair and beauty industries, outlining the responsibilities and skills required for each
Introduction to Health, Lifestyle and Science IndustriesReal unit · AIM Qualifications
You'll be introduced to the health, lifestyle, and science industries, including their main sectors and overall purpose. They will identify job roles within these industries and describe the duties associated with selected roles.

What you'll be able to do

  • Identify the purpose of health, lifestyle and science industries
  • Recognise different job roles within the health, lifestyle and science industries
Introduction to Health, Lifestyle and Science IndustriesReal unit · AIM Qualifications
This unit provides learners with knowledge of the main functions of health, lifestyle, and science industries. You'll identify a range of job roles within each sector and understand the duties linked to these roles.

What you'll be able to do

  • Recognise the purpose of health, lifestyle and science industries
  • Identify different job roles within the health, lifestyle and science industries
Introduction to Health, Lifestyle and Science IndustriesReal unit · AIM Qualifications
This unit provides an introduction to the health, lifestyle, and science industries. You'll describe the purpose of each industry and identify a range of job roles within these sectors.

What you'll be able to do

  • Recognise the purpose of health, lifestyle and science industries
  • Identify different job roles in health, lifestyle and science industries
Introduction to Horticulture IndustriesReal unit · AIM Qualifications
You'll gain an understanding of the horticulture industries, including their purpose and environmental impact. They will identify job roles within the sector and the skills required for at least two of these roles.

What you'll be able to do

  • Recognise the purpose of horticulture industries
  • Identify different job roles within horticulture industries
Introduction to Horticulture IndustriesReal unit · AIM Qualifications
This unit provides learners with knowledge of the horticulture industries' purpose and their importance to the environment and economy. You'll identify job roles, describe duties, and explain skills required within the sector.

What you'll be able to do

  • Recognise the purpose of horticulture industries
  • Identify different job roles within horticulture industries
Introduction to Horticulture IndustriesReal unit · AIM Qualifications
You'll gain knowledge of the horticulture industries, including main activities and the purpose of growing plants. The unit also covers environmental factors affecting horticulture and job roles along with required skills.

What you'll be able to do

  • Identify the primary purposes of horticulture industries
  • Recognise a range of job roles within horticulture industries
Introduction to Transport and Logistics IndustriesReal unit · AIM Qualifications
You'll be introduced to the transport and logistics industries, understanding their purpose and economic significance. They will identify job roles and describe the main duties associated with several positions within these industries.

What you'll be able to do

  • Recognise the purpose of transport and logistics industries
  • Identify different job roles within transport and logistics industries
Introduction to Transport and Logistics IndustriesReal unit · AIM Qualifications
This unit provides learners with an understanding of the transport and logistics industries, including their purposes and types of transport used. You'll identify job roles within these industries and the tasks involved.

What you'll be able to do

  • Know the purpose of transport and logistics industries
  • Know about different job roles in transport and logistics industries
Introduction to Transport and Logistics IndustriesReal unit · AIM Qualifications
You'll explore the purpose and economic role of the transport and logistics industries. They will identify various sectors and job roles, understanding the responsibilities and skills required in these industries.

What you'll be able to do

  • Know about the purpose of transport and logistics industries and their role in the economy
  • Know about different job roles in transport and logistics industries, including their responsibilities and required skills
Introduction to the Use of Tools and Equipment for a Work TaskReal unit · AIM Qualifications
You'll be introduced to the selection and safe use of tools and equipment for specific work tasks. They will describe safe methods and participate in practical activities following correct procedures.

What you'll be able to do

  • Identify the tools and equipment required for a specific work task
  • Describe the safe and correct methods for using tools and equipment for a work task
  • Explain the importance of maintaining tools and equipment in good working order
  • Demonstrate the ability to participate in using tools and equipment for a work task under supervision
  • Follow instructions and procedures when using tools and equipment for a work task
Introduction to the Use of Tools and Equipment for a Work TaskReal unit · AIM Qualifications
It teaches you to safely use and care for tools and equipment for a given work task. You'll understand safety precautions, correct usage procedures, and basic maintenance including cleaning.

What you'll be able to do

  • Safely and correctly use tools and equipment for a given work task
  • Care for work tools and equipment, including cleaning and basic maintenance
  • Use tools and equipment for a work task, following safety guidelines and manufacturer's instructions
Job ApplicationsReal unit · AIM Qualifications
It teaches you to complete job application forms accurately and write letters of application. You'll present relevant skills and experience clearly and professionally.

What you'll be able to do

  • Accurately and completely fill out a job application form, providing all necessary information
  • Write a letter of application for a job, highlighting relevant skills and experience
Job ApplicationsReal unit · AIM Qualifications
It teaches you to complete job application forms accurately and write clear, concise letters of application. You'll present their skills and experience professionally, tailored to specific job requirements.

What you'll be able to do

  • Complete a job application form accurately and effectively
  • Write a clear and concise letter of application for a job
Job Seeking SkillsReal unit · AIM Qualifications
You'll develop essential job seeking skills, including identifying sources of work, understanding recruitment agency services, and interpreting job advertisements. They will learn to match their skills to job requirements.

What you'll be able to do

  • Know where to look for work, including online job boards, recruitment agencies, and company websites
  • Identify relevant information in job advertisements, such as required skills and experience
  • Match own skills, qualities and experience with the requirements of advertised jobs
Job Seeking SkillsReal unit · AIM Qualifications
This unit equips learners with knowledge of effective job searching methods, including online resources and networking. You'll assess how their personal skills and abilities match different jobs and understand the application process and interview procedures.

What you'll be able to do

  • Know what is involved in job searching, including identifying job opportunities, using online resources, and networking
  • Know how personal skills and abilities match with different jobs, and how to identify suitable career paths
  • Apply for a job, including completing application forms and writing covering letters
  • Know about interview skills and procedures, including preparation, answering questions effectively, and presenting a professional image
Learning from Work PlacementReal unit · AIM Qualifications
This unit supports learners in reflecting on their work placement experience. They will identify key learning points, evaluate their performance, and consider the impact on their skills, confidence, and career aspirations.

What you'll be able to do

  • Identify and describe the key learning points gained during the work placement
  • Explain how the work placement experience has contributed to personal and professional development
  • Reflect on own performance during the work placement, identifying strengths and areas for improvement
  • Describe how feedback received during the work placement can be used to improve future performance
  • Evaluate the overall experience of the work placement and its relevance to future career aspirations
Listen and RespondReal unit · AIM Qualifications
It teaches you to understand and respond appropriately to spoken language in clear exchanges. You'll develop active listening skills, provide relevant responses, and contribute effectively to spoken communication.

What you'll be able to do

  • Understand spoken language presented in a clear and straightforward manner
  • Respond appropriately to spoken language, demonstrating comprehension
  • Listen attentively to others during exchanges
  • Respond effectively and respectfully in exchanges, contributing to the conversation
Listen and RespondReal unit · AIM Qualifications
You'll learn to listen attentively and extract meaning from verbal exchanges, identifying main points and specific information. The unit also covers responding appropriately using suitable language and tone in verbal communication.

What you'll be able to do

  • Listen to verbal exchanges and extract meaning
  • Respond appropriately in verbal exchanges
Listen and RespondReal unit · AIM Qualifications
This unit focuses on developing learners' active listening skills and their ability to respond appropriately in verbal exchanges. You'll practise summarising, asking clarifying questions, and using suitable language and tone.

What you'll be able to do

  • Demonstrate the ability to listen attentively in verbal exchanges
  • Respond appropriately to verbal communication in a range of contexts
Looking and Acting the Part in the WorkplaceReal unit · AIM Qualifications
You'll identify suitable clothing and footwear for specific workplace environments, considering safety and hygiene. The unit also covers appropriate conduct and communication skills to support professional behaviour at work.

What you'll be able to do

  • Identify suitable clothing and footwear for a specific workplace
  • Demonstrate appropriate behaviour in a workplace environment
Making CalculationsReal unit · AIM Qualifications
It teaches you to perform addition, subtraction, multiplication, and division of whole numbers accurately. You'll apply these operations to solve mathematical problems with and without a calculator.

What you'll be able to do

  • Perform addition and subtraction of whole numbers accurately
  • Perform multiplication and division of whole numbers accurately
  • Solve mathematical problems using addition, subtraction, multiplication and division, with and without the use of a calculator
Making CalculationsReal unit · AIM Qualifications
It teaches you to perform accurate calculations involving whole numbers and decimals. You'll practise addition, subtraction, multiplication, and division, using both mental methods and calculators to solve mathematical problems.

What you'll be able to do

  • Add and subtract whole numbers and decimals accurately
  • Multiply and divide whole numbers and decimals accurately
  • Solve mathematical problems with the aid of a calculator
  • Solve mathematical problems without the aid of a calculator
Making Informed Career ChoicesReal unit · AIM Qualifications
You'll identify and access information about jobs and careers, evaluate preferred roles, and assess their suitability based on personal interests, skills, and experience. The unit supports informed career decision-making.

What you'll be able to do

  • Identify sources of information about different jobs and careers
  • Locate and access information about specific job roles
  • Identify preferred jobs or career paths based on personal interests and values
  • Assess own skills, qualifications, and experience in relation to preferred jobs
  • Evaluate own suitability for preferred jobs based on identified skills and requirements
Making a Work ProductReal unit · AIM Qualifications
It teaches you to identify suitable materials and equipment for making a product. You'll follow safety rules, use personal protective equipment correctly, and demonstrate safe working practices.

What you'll be able to do

  • Identify suitable materials and equipment that can be used to make a product
  • Follow safety rules to make a product
Managing StudyReal unit · AIM Qualifications
This unit equips learners with skills to manage study demands by organising time, prioritising tasks, and locating relevant information. You'll also evaluate their learning effectiveness and develop strategies for improvement.

What you'll be able to do

  • Identify and describe the demands of a specific course of study
  • Organise study time effectively using appropriate time management techniques
  • Prioritise study tasks and set realistic targets for study completion
  • Locate and utilise information relevant to the course of study from various sources
  • Evaluate the effectiveness of own learning and study skills and identify areas for improvement
Managing StudyReal unit · AIM Qualifications
You'll gain knowledge and skills to manage their study effectively. This includes organising study time, prioritising tasks, setting realistic targets, and using relevant information to support learning.

What you'll be able to do

  • Know about the demands of a course of study, including time commitment, workload, and assessment requirements
  • Organise study time effectively, creating a study schedule and managing distractions
  • Prioritise and set realistic targets for study, breaking down large tasks into smaller, manageable steps
  • Find and use information relevant to the course of study, utilising library resources and online databases
  • Know about the effectiveness of own learning and study skills, identifying strengths and weaknesses and adapting strategies accordingly
Managing Your TimeReal unit · AIM Qualifications
This unit focuses on developing learners' time management skills, including punctuality and completing tasks within agreed deadlines. You'll understand the significance of these skills and strategies to manage time effectively.

What you'll be able to do

  • Arrive punctually for work or other scheduled activities
  • Complete assigned tasks within agreed timeframes
Marketing Products and ServicesReal unit · AIM Qualifications
You'll understand the key features of products and services and the characteristics of their target markets. The unit covers various marketing methods and their purposes, enabling learners to participate in marketing activities effectively.

What you'll be able to do

  • Identify the key features of the products and/or services to be marketed
  • Describe the target market for the products and services
  • Identify different marketing methods
  • Participate in marketing products and/or services
Money, Time and TemperatureReal unit · AIM Qualifications
You'll gain practical skills to work confidently with money, time, and temperature in everyday situations. The unit includes calculations, interpreting readings, and using timetables to plan activities.

What you'll be able to do

  • Work with money in practical situations.
  • Work with time in practical situations.
  • Work with temperature in practical situations.
Money, Time and TemperatureReal unit · AIM Qualifications
You'll learn to identify and use UK currency, perform basic calculations involving money, tell time using analogue and digital clocks, and recognise and describe temperature.

What you'll be able to do

  • Identify and use different denominations of money accurately
  • Perform basic calculations involving money, such as addition, subtraction, multiplication and division
  • Tell the time using analogue and digital clocks
  • Use time-related vocabulary, such as hours, minutes, seconds, days, weeks and months
  • Recognise different temperature scales, such as Celsius and Fahrenheit
  • Identify and describe different temperatures, such as hot, cold, warm and freezing
Money, Time and TemperatureReal unit · AIM Qualifications
You'll learn to work with money, time, and temperature in practical contexts. The unit covers calculations involving monetary transactions, reading clocks and timetables, and understanding temperature measurements.

What you'll be able to do

  • Perform calculations and solve problems involving money in everyday situations
  • Work with time, including reading clocks, understanding timetables, and calculating durations
  • Understand and use temperature measurements in practical contexts
MotivationReal unit · AIM Qualifications
It teaches you to understand motivation in work and personal development contexts. You'll assess their own motivation levels, recognise its impact on performance, and explore strategies to improve and maintain motivation.

What you'll be able to do

  • Understand the meaning of motivation in the context of work and personal development.
  • Know about own levels of motivation and how they impact performance.
Multimedia Software SkillsReal unit · AIM Qualifications
You'll learn to plan, create, edit, and present multimedia products. The unit covers sourcing and manipulating content using multimedia software tools to meet identified needs and present outcomes effectively.

What you'll be able to do

  • Plan the content and organisation of multimedia products to meet identified needs.
  • Obtain and manipulate content to build multimedia outcomes effectively.
  • Use multimedia software tools to edit and format multimedia content to meet requirements.
  • Present multimedia outcomes in a clear and engaging manner.
Negotiation SkillsReal unit · AIM Qualifications
You'll understand the differences between negotiation and debate, including tactics and behaviours that affect outcomes. The unit develops skills in applying negotiation strategies and recognising roles within negotiation situations.

What you'll be able to do

  • Know the difference between negotiation and debate, including their purposes and approaches
  • Know about different tactics people use to stall or halt the decision making process during negotiations
  • Know about constructive and destructive behaviour in times of conflict, and their impact on negotiation outcomes
  • Use strategies for negotiation, including active listening, compromise, and persuasion
  • Know about the differing roles in negotiation situations, such as negotiator, observer, and mediator
  • Know about the application of the stages of successful negotiation, including preparation, discussion, bargaining, and agreement
Numbers, Decimals, Fractions and PercentagesReal unit · AIM Qualifications
This unit provides learners with the ability to understand and apply whole numbers, fractions, decimals, and percentages. You'll practise ordering, rounding, and calculating with these numerical forms in real-world situations.

What you'll be able to do

  • Understand and use whole numbers in practical situations
  • Understand and use fractions in practical situations
  • Understand and use decimals in practical situations
  • Understand and use percentages in practical situations
Numerical Relationships, Algebra and RatiosReal unit · AIM Qualifications
You'll develop understanding of numerical relationships, basic algebra, and ratios. The unit covers recognising relationships, solving simple equations, using algebraic notation, and calculating ratios in practical contexts.

What you'll be able to do

  • Recognise numerical relationships in practical contexts
  • Solve problems involving basic algebraic concepts
  • Work with ratios to solve practical problems
Participate in an Occupational TasterReal unit · AIM Qualifications
You'll gain knowledge of a specific occupation and its duties, skills, and qualifications. This unit provides practical experience through participation in related work tasks and reflection on the occupational taster.

What you'll be able to do

  • Describe an occupation, including its main duties and responsibilities
  • Take part in work tasks in the identified occupational area, following instructions and procedures
  • Reflect on the experience of taking part in an occupational taster, identifying what was learned and any challenges faced
Participate in an Occupational TasterReal unit · AIM Qualifications
This unit provides an understanding of a chosen occupation, including its tasks, required skills, and working conditions. You'll participate in relevant work tasks, follow instructions and safety procedures, and reflect on their experience.

What you'll be able to do

  • Know about an occupation, including the tasks involved, skills required and working conditions
  • Take part in work tasks in the identified occupational area, following instructions and safety procedures
  • Know about own experience of taking part in an occupational taster, reflecting on what was learned and how it relates to career goals
Participating in Vocational TastersReal unit · AIM Qualifications
You'll gain an understanding of job roles and health and safety requirements in different vocational areas. They will apply relevant skills and personal qualities in practical tasks and assess their suitability for chosen roles.

What you'll be able to do

  • Understand job roles in different vocational areas, including the tasks and responsibilities involved.
  • Understand health and safety requirements relevant to the vocational contexts, including risk assessments and safe working practices.
  • Use relevant skills, knowledge and personal qualities in different vocational contexts, demonstrating competence in practical tasks.
  • Know about suitability for a job role in chosen vocational contexts, considering personal strengths and areas for development.
Personal Digital Photograph ProcessingReal unit · AIM Qualifications
This unit equips learners with skills to use software packages for processing digital photographs. You'll be able to adjust brightness and contrast, crop and resize images, and save them in various file formats.

What you'll be able to do

  • Use a software package to adjust the brightness and contrast of digital photographs
  • Use a software package to crop digital photographs
  • Use a software package to resize digital photographs
  • Use a software package to save digital photographs in different file formats
Personal Emotional ResilienceReal unit · AIM Qualifications
You'll explore their current levels of emotional resilience and identify personal strengths and areas for development. The unit covers coping methods for difficult situations and strategies to enhance emotional resilience.

What you'll be able to do

  • Describe own current levels of emotional resilience, identifying strengths and areas for development
  • Identify methods for coping in difficult situations, explaining how they can be applied
  • Explain how to develop own emotional resilience, outlining practical strategies
Personal Manner and ConductReal unit · AIM Qualifications
You'll develop the ability to conduct themselves professionally, demonstrating appropriate body language, communication, dress, and adherence to organisational conduct policies in workplace settings.

What you'll be able to do

  • Conduct oneself in a manner appropriate for a professional setting
  • Present oneself appropriately in a professional setting
Personal Presentation at WorkReal unit · AIM Qualifications
This unit provides learners with an understanding of acceptable personal presentation in the workplace. You'll recognise the impact of appearance on organisational image and evaluate their own presentation against workplace standards.

What you'll be able to do

  • Define what constitutes an 'acceptable appearance' in the workplace
  • Recognise the possible impact of unacceptable appearance in the workplace
  • Evaluate own personal presentation at work
Personal Presentation at WorkReal unit · AIM Qualifications
You'll explore accepted standards of personal presentation in the workplace, including dress and hygiene. The unit highlights the importance of first impressions and adherence to workplace policies on personal appearance.

What you'll be able to do

  • Know the accepted conventions for personal presentation in the workplace
  • Know about the value of making positive first impressions in a work environment
Planning for ProgressionReal unit · AIM Qualifications
This unit equips learners with skills to plan their career progression. You'll identify personal interests and skills, understand local labour market demands, set targets, and develop a personal career action plan.

What you'll be able to do

  • Identify career and training needs, considering personal interests, skills and the demands of the labour market.
  • Know the value of target setting to achieve goals, understanding the importance of SMART targets.
  • Develop a personal career action plan, outlining steps to achieve career goals and identifying resources for support.
Practical Workshop SkillsReal unit · AIM Qualifications
This unit covers health and safety principles in a workshop environment, including hazard identification, use of safety signs and PPE, and safe operation of tools. You'll participate in practical activities following safety procedures.

What you'll be able to do

  • Describe health and safety requirements in a workshop environment
  • Explain the procedures for working safely in a workshop
  • Participate in carrying out a practical activity in a workshop
Pre-Press Skills in the Print WorkshopReal unit · AIM Qualifications
This unit introduces learners to pre-press tasks within a print workshop, including the steps involved and their purposes. You'll also understand the importance of following health and safety procedures to manage risks in the workshop environment.

What you'll be able to do

  • Know the steps and procedures required to complete a pre-press task
  • Follow correct health and safety procedures when working in the print workshop
Preparation for Work ExperienceReal unit · AIM Qualifications
You'll gain knowledge of an organisation's structure, their role within it, and health and safety requirements for work experience. The unit also covers employer expectations regarding behaviour, attendance, and punctuality to prepare learners for placement.

What you'll be able to do

  • Describe the structure and purpose of the organisation where work experience will take place
  • Identify own position within the organisation during the work experience
  • Explain the health and safety requirements of the work experience placement
  • Describe employers’/trainers’ expectations for the work experience placement
Preparation for Work ExperienceReal unit · AIM Qualifications
You'll understand the structure and purpose of an organisation and the employer’s expectations. This unit prepares learners for work experience by covering workplace roles, behaviour, performance, and conduct requirements.

What you'll be able to do

  • Describe the structure and purpose of the organisation where work experience will take place
  • Identify the employer's expectations regarding behaviour and performance during work experience
Preparation for a Recruitment InterviewReal unit · AIM Qualifications
It teaches you to understand the purpose and stages of recruitment interviews. You'll develop techniques to promote themselves effectively, answer common interview questions, and demonstrate appropriate body language and communication skills.

What you'll be able to do

  • Recognise the purpose of a recruitment interview
  • Understand how to promote yourself effectively at an interview
Preparation for a Recruitment InterviewReal unit · AIM Qualifications
You'll understand the importance of preparation for recruitment interviews. They will develop and demonstrate effective communication skills, research the employer and role, and practise answering common interview questions.

What you'll be able to do

  • Know about the importance of being prepared for a recruitment interview, including researching the company and role.
  • Demonstrate recruitment interviewee skills, including effective communication, answering questions and presenting a positive image.
Preparation for a Work PlacementReal unit · AIM Qualifications
This unit prepares learners for work placements by providing knowledge of the organisation, its structure, and roles. You'll understand expectations during placement and the importance of professional behaviour.

What you'll be able to do

  • Identify the organisation offering the work placement, including its mission, values, and activities
  • Describe the structure and organisation of the workplace
  • Explain the roles and responsibilities of different employees within the organisation
  • Identify what to expect during the work placement, including the tasks and activities involved
  • Describe the importance of professional behaviour and communication in the workplace
Preparing for an InterviewReal unit · AIM Qualifications
This unit equips learners with skills to prepare effectively for interviews. It covers researching employers, planning travel, formulating questions, and demonstrating professional body language and communication during interviews.

What you'll be able to do

  • Understand how to prepare effectively for an interview
  • Understand how to present oneself professionally at an interview
Presentation SkillsReal unit · AIM Qualifications
It teaches you to identify different types of presentations and develop skills in preparing, delivering, and reviewing presentations. You'll reflect on their performance to identify strengths and areas for improvement.

What you'll be able to do

  • Identify different types of presentations and presentation styles
  • Recognise the key elements involved in preparing a presentation
  • Identify the skills required for the effective delivery of a presentation
  • Deliver a presentation using appropriate techniques
  • Review own performance in preparing a presentation, identifying strengths and areas for improvement
  • Review own performance in delivering a presentation, identifying strengths and areas for improvement
Presentation SkillsReal unit · AIM Qualifications
This unit introduces learners to different types and styles of presentations, including preparation and delivery skills. You'll also be able to review their own presentation performance and identify areas for improvement.

What you'll be able to do

  • Know about different types of presentations and various presentation styles suitable for different audiences and purposes
  • Know about the key elements and essential skills involved in the thorough preparation and effective delivery of a presentation
  • Deliver a well-structured and engaging presentation to a specified audience
  • Critically review own performance in preparing and delivering a presentation, identifying areas for improvement
Presentation Software SkillsReal unit · AIM Qualifications
You'll develop the ability to create and enhance presentation slides using relevant information and presentation software tools. The unit includes preparing slides effectively for presentation purposes.

What you'll be able to do

  • Use information effectively to create presentation slides
  • Use presentation software tools to enhance slides
  • Prepare slides effectively for presentation purposes

Showing 200 of 323 units in this qualification.

The honest bit

You’ve started things before

Most courses were built for a room full of people who aren’t you. A cohort moves on whether or not your week allowed it, and by the third week the thing you’re behind on becomes the reason you stop opening it.

There’s no cohort here, and no timetable to fall behind. Before anything starts, Zavmo asks when you’re sharpest and how long you can realistically sit down for, then builds the sessions around those answers. A bad fortnight changes your pace. It doesn’t put you behind.

And you only pay once you start learning. Searching and planning are free, and you can cancel any time — so the cost of finding out is an afternoon, not a year.

Your passport

Every credit is a stamp you keep

Entry Level credits are regulated. They don’t vanish when a subscription ends or a website closes. They travel to any employer, and Zavmo keeps the map of what you’ve earned and what’s next.

Accessing Commercial ServicesAccessing Commercial ServicesAccessing Financial ServicesAccessing Financial ServicesAction Planning for Personal SuccessAction Planning to Improve Performance at WorkAddition, Subtraction and MultiplicationAdjusting to a New Work Setting

Each stamp is a real unit registered against this qualification.

Who’d teach you this

The Evidence Evaluator

Assessor

Helps you show what you can actually do, gathering the evidence that proves it as you learn.

Meet all twelve tutors

Where this connects

Where these credits take you

A qualification is never a dead end here. See the jobs its credits open, the national occupational standards its units map to, and the future skills they quietly build.

See Your Progress GrowIllustration
AIM Qualifications Entry 3 Diploma in Employability Skills
  • Design and imaging software
  • Enter and update data in a database
  • Preflight File Set Up
  • Set up and manage a pension scheme
This is your Mind Palace on learn.zavmo.ai. Every skill above comes from this role's own record, not an example borrowed from another job. A node lights up when you evidence it, and what you build stays yours between jobs. That is the part a course cannot do.

Where this can lead

Quality Assurance Associate

This isn't just a job; it's the first step on a rewarding career path in Operations Quality. We're looking for someone who's ready to learn, grow, and truly make a difference to the quality of our products.

See the whole journey →

Showing 6 roles, drawn from 64 job records mapped to this qualification.

Skills it covers

What the job actually needs. These are the standards the units are built against, in the words employers and awarding bodies already use for the work itself.

Design and imaging softwareEnter and update data in a databasePreflight File Set UpSet up and manage a pension scheme

How you’ll actually learn this

One-to-one, on your own real work

A qualification is usually something done to you: sit the class, sit the exam, hope it sticks. Here it’s the opposite. You learn it one-to-one with a companion, on your own real work, and you keep going until you can use it, not just recall it.

One-to-one, on your real workNo lectures, no past-papers. Every unit is practised on the actual tasks your job throws at you, a tutor beside you, not a video in front of you.
Taught to the top, not the testMost courses stop at remembering. Your companion keeps climbing: analysing, judging, creating. That’s the part a machine can’t do for you.
Credits you keep, a map that continuesEvery unit is regulated and yours for good. The day you finish, Zavmo already knows the next role your new credits open.
Accessing Commercial ServicesEntry Level

Applied to your work in any of these jobs

This unit enables learners to identify and describe commercial services, including their features and purposes. Learners will use commercial services to meet specific needs and evaluate their effectiveness in practical contexts.

How the thinking builds
  1. Remember
  2. Understand
  3. Apply
  4. Analyse
  5. Evaluate
  6. Create
An illustration of a Zavmo lesson, built from this role’s own route. The unit, its objective and every criterion above are the awarding body’s own words, not an example.
Your PlanIllustration

Built for AIM Qualifications Entry 3 Diploma in Employability Skills

121 units in this credential, in the order it lists them, awarded by AIM Qualifications.

  1. Accessing Commercial Services
  2. Accessing Financial Services
  3. Action Planning for Personal Success
  4. Action Planning to Improve Performance at Work
  5. Addition, Subtraction and Multiplication
  6. Adjusting to a New Work Setting

and 115 more in the full unit list below.

These are the real units of this credential, in its own order. Nothing here is marked done, because this plan has not been started by anyone yet. Yours would fill in as you go.

One to one, not one to many

No two people run this the same way

A course is written once and handed to everyone. This is assembled around you, and keeps changing as it learns you. Five things it reads, and what each one changes.

  1. Your actual work Every unit is taught against a live piece of your own work, not a worked example from a textbook.
  2. What you already know The first conversation finds your starting point, so you skip what you can already do and spend the time on what you cannot.
  3. The conditions you learn under Not a learning-styles quiz. The evidence does not support those. The dimensions the research does back, read once and used to shape the plan.
  4. How far you got last time It picks up mid-thought. The tutor knows what you said, what you struggled with, and what it asked you to try.
  5. Which tutor suits the moment Twelve of them, each for a different kind of thinking. The one who walks you through a first idea is not the one who stress-tests it.

See how you learn, free. Eight questions, no sign-up. A directional taster; the diagnostic inside Zavmo goes deeper and keeps adapting.

Why it sticks

Most courses stop at remembering

There’s a well-known ladder of how deeply you learn something, called Bloom’s Taxonomy. Most courses get you up the first two rungs: you remember some facts, you pass a test, you forget it. Real skill lives at the top. Judging, deciding, creating. And this isn’t a generic ladder: every rung has a named Zavmo tutor who walks you up it.

  1. 6CreateThe Creative Catalyst
  2. 5EvaluateThe Evidence Evaluator
  3. 4AnalyseThe Analyst
  4. 3ApplyThe Coach
  5. 2UnderstandThe Connector
  6. 1RememberThe Builder

Where most courses leave you Where Zavmo takes you

Why this matters: AI can already remember and understand for you. What it can’t do is take your real problem and judge the right call. So the only learning worth paying for is the learning that takes you to the top. That’s exactly what a tutor doing it with you, on your real work, is for.

The value

Why the companion is worth £70 a month

You’re not paying for the units. They’re regulated, and the same wherever you earn them. You’re paying for the one thing that decides whether you actually get there: a companion that makes them stick, on your real work.

That is one-to-one on this qualification, every day, on the work you already do, for £70 a month. Your first module is free, so you can see the teaching before you pay for any of it. Billed monthly, cancel any time and billing stops.

Earned on your own work, taught to the top.

Everything you just read, learned one-to-one on the job you already do. Your first module is free, so you can see the teaching before you pay for any of it.

Build my plan, free

No card. See how this qualification maps onto your role and meet the tutors who’d teach it, free. The learning begins when you subscribe. It’s £70 a month, billed monthly. Cancel any time and billing stops.