Chartered Institute of Housing · RQF Level 3
CIH Level 3 Certificate in Housing Practice
You don’t just earn this. You learn to use it, one-to-one, on your own real work.
- LevelRQF Level 3
- Total credits26
- Guided learning170 hours
- Units in this qualification25
Awarded by Chartered Institute of Housing · on the Ofqual register
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See how this course maps onto your role
Ten quick questions, one per Future Fluency, asked against this qualification rather than a generic one.
About 5 minutes · No card · Nothing to commit to
What you’ll learn
What each unit actually teaches you to do
This qualification will provide you with the technical knowledge and understanding across a range of frontline housing practices at an operational level.
These are the units Chartered Institute of Housing registers against this qualification. It is a catalogue, not a syllabus. Which of them you take depends on the combination the qualification requires, and that is set by the awarding body rather than by us. Every unit here is regulated, and every one you earn is yours to keep.
Accessible and adaptable housingReal unit · Chartered Institute of Housing
What you'll be able to do
- Understand the relationship between housing and promoting independence
- Understand the relationship between housing and physical access
- Examine changing approaches towards accessible and adaptable housing
- Assess a range of housing options, services and assistive technology
Call handling for telecare services operatorsReal unit · Chartered Institute of Housing
What you'll be able to do
- Know the skills needed to provide telecare services to customers
- Understand how to respond to the diverse needs of telecare customers
- Understand organisational procedures for responding to telecare customers in an emergency
Community developmentReal unit · Chartered Institute of Housing
What you'll be able to do
- Understand the principles of community development
- Identify the skills required to facilitate community development
- Identify the resources required to facilitate community development
- Understand the role of the housing profession in community development
Customer service in housingReal unit · Chartered Institute of Housing
What you'll be able to do
- Understand the role of effective customer service in a housing context
- Understand how to communicate effectively with customers in a housing context
- Understand how to respond appropriately to customer feedback in a housing context
Customer service standards in housing maintenanceReal unit · Chartered Institute of Housing
What you'll be able to do
- Understand the importance of customer service standards in housing repairs and maintenance.
- Understand how effective customer service standards can drive service improvements in housing repairs and maintenance.
- Understand how to apply customer service standards in housing maintenance contexts.
Dealing with anti-social behaviour in housingReal unit · Chartered Institute of Housing
What you'll be able to do
- Understand the different types of anti-social behaviour that can occur in housing environments.
- Understand the impact of anti-social behaviour on individuals and communities.
- Understand the legal powers and remedies available to landlords and their partners for dealing with anti-social behaviour.
- Understand the importance of partnership working in addressing anti-social behaviour.
- Understand strategies for preventing and managing anti-social behaviour in housing.
Delivery of housing servicesReal unit · Chartered Institute of Housing
What you'll be able to do
- Identify organisations who provide housing services
- Describe the range of housing services that are delivered by different organisations
Equality and diversity for housingReal unit · Chartered Institute of Housing
What you'll be able to do
- Understand equality and diversity legislation relevant to the housing sector.
- Understand equality and diversity practices within a housing context.
- Understand how to apply equality and diversity principles in housing related activities.
Handling telecare customer data safely and securelyReal unit · Chartered Institute of Housing
What you'll be able to do
- Understand the core principles of key data protection legislation, such as the Data Protection Act and GDPR, in the context of telecare customer data.
- Understand the specific requirements of data protection legislation relating to the collection, storage, and use of telecare customer data.
- Understand the importance of adhering to organisational policies and procedures for maintaining data security.
- Understand the procedures for reporting data breaches and security incidents.
- Understand the importance of data protection in maintaining customer trust and confidence in telecare services.
- Understand how data protection contributes to the ethical provision of telecare services.
- Understand how to apply data protection principles in the day-to-day provision of telecare services.
Planning support for independent livingReal unit · Chartered Institute of Housing
What you'll be able to do
- Understand the role of assessment and support planning in identifying goals and achieving positive outcomes for independent living.
- Understand the role of partnership working in support planning and achieving positive outcomes for independent living.
Professional practice skills for housingReal unit · Chartered Institute of Housing
What you'll be able to do
- Understand the key skills required for the housing professional
- Understand the key knowledge required for the housing professional
- Understand the key behaviours required for the housing professional
- Understand ethics in the context of professional practice in housing
- Understand equality in the context of professional practice in housing
- Understand diversity in the context of professional practice in housing
- Understand inclusion in the context of professional practice in housing
- Assess own professional performance
- Assess own professional development needs
Providing telecare servicesReal unit · Chartered Institute of Housing
What you'll be able to do
- Understand the key operational requirements for a telecare services centre
- Understand the function of the telecare equipment monitored by telecare services centres
- Understand performance measures for telecare services
RegenerationReal unit · Chartered Institute of Housing
What you'll be able to do
- Understand the policy context for housing regeneration
- Understand the strategic economic context for housing regeneration
- Understand the social context for housing regeneration
- Understand the spatial context for housing regeneration
- Understand different approaches to regeneration
Rental income managementReal unit · Chartered Institute of Housing
What you'll be able to do
- Understand the importance of a rent arrears strategy
- Understand the management of supportive services related to rental income
- Examine the legal framework for arrears management
Repairs and maintenance in housing organisationsReal unit · Chartered Institute of Housing
What you'll be able to do
- Understand different approaches to repairs and maintenance within a housing organisation
- Understand the legal rights of tenants in relation to repairs and maintenance
- Understand the legal obligations of housing organisations in relation to repairs and maintenance
Role of the support worker for independent livingReal unit · Chartered Institute of Housing
What you'll be able to do
- Understand the role of the support worker in promoting independent living.
- Understand the values and principles which underpin the provision of support services for independent living.
- Understand how to apply the values and principles of support work in practice.
Safeguarding adults with care and support needsReal unit · Chartered Institute of Housing
What you'll be able to do
- Know the key legislation relating to safeguarding adults with care and support needs.
- Know the relevant regulatory frameworks and guidance relating to safeguarding adults with care and support needs.
- Understand how the legal and regulatory framework impacts on the responsibilities of professionals in safeguarding adults.
- Understand how the legal and regulatory framework impacts on the rights of adults with care and support needs.
- Understand the importance of effective partnership working between different agencies in safeguarding adults.
- Understand the roles and responsibilities of different agencies involved in safeguarding adults.
- Understand how to contribute to effective partnership working in safeguarding adults.
Sustainable communitiesReal unit · Chartered Institute of Housing
What you'll be able to do
- Understand the core principles that define a sustainable community.
- Understand the key characteristics of a sustainable community.
- Understand the benefits of developing sustainable communities.
- Understand the political factors that influence the development of sustainable communities.
- Understand the social factors that influence the development of sustainable communities.
- Understand the economic factors that influence the development of sustainable communities.
- Understand the processes involved in developing sustainable communities.
- Understand the resources required for developing sustainable communities.
- Understand the challenges associated with developing sustainable communities.
The context of telecare services provisionReal unit · Chartered Institute of Housing
What you'll be able to do
- Understand the demographic factors that are driving the development of telecare services.
- Understand the technological advancements that are influencing the development of telecare services.
- Understand the social care policies that are influencing the development of telecare services.
- Understand the market forces that shape the telecare services sector.
- Understand the funding models used to support telecare services.
- Understand the role of private sector organisations in the provision of telecare services.
- Understand the importance of collaboration between different organisations in the provision of telecare services.
- Understand the benefits of partnership working for service users.
- Understand the challenges of partnership working in the telecare sector.
The framework for housing information and adviceReal unit · Chartered Institute of Housing
What you'll be able to do
- Understand the context for providing housing information and advice.
- Understand the range of housing information and advice provided by housing organisations.
- Understand the principles and ethics of providing housing advice.
The housing systemReal unit · Chartered Institute of Housing
What you'll be able to do
- Understand housing markets
- Analyse the factors that can influence housing markets
The impact of housing conditions on healthReal unit · Chartered Institute of Housing
What you'll be able to do
- Understand the links between housing conditions and health outcomes
- Understand national policy initiatives aimed at improving housing conditions in order to reduce health inequalities
- Understand local strategies and measures implemented to improve housing in order to reduce health inequalities
The legal framework for housingReal unit · Chartered Institute of Housing
What you'll be able to do
- Understand the key components of the legal framework relevant to housing in the country of operation.
- Understand the sources of law that impact housing practice.
- Understand the relevant legislation concerning landlords and tenants.
- Understand how the law applies to various aspects of housing practice, such as tenancy agreements.
- Understand how the law applies to various aspects of housing practice, such as eviction procedures.
- Understand how the law applies to various aspects of housing practice, such as property maintenance.
- Understand the legal rights of landlords in relation to their properties and tenants.
- Understand the legal rights of tenants in relation to their landlords and properties.
- Understand the processes by which landlords can enforce their legal rights, including court procedures.
- Understand the processes by which tenants can enforce their legal rights, including dispute resolution mechanisms.
The social context of housingReal unit · Chartered Institute of Housing
What you'll be able to do
- Understand the social context within which housing is developed
- Understand the social context within which housing is provided
- Explain demographic trends related to housing
- Analyse issues related to social change and inequalities in housing
Working with neighbourhoodsReal unit · Chartered Institute of Housing
What you'll be able to do
- Understand the concept of delivering housing services within the context of the wider neighbourhood.
- Understand the factors that contribute to the character of a neighbourhood.
- Understand the roles of different agencies and stakeholders in shaping and managing neighbourhoods.
- Understand how housing services can contribute to the overall well-being of a neighbourhood.
The honest bit
You’ve started things before
Most courses were built for a room full of people who aren’t you. A cohort moves on whether or not your week allowed it, and by the third week the thing you’re behind on becomes the reason you stop opening it.
There’s no cohort here, and no timetable to fall behind. Before anything starts, Zavmo asks when you’re sharpest and how long you can realistically sit down for, then builds the sessions around those answers. A bad fortnight changes your pace. It doesn’t put you behind.
And you only pay once you start learning. Searching and planning are free, and you can cancel any time — so the cost of finding out is an afternoon, not a year.
Your passport
Every credit is a stamp you keep
Level 3 credits are regulated. They don’t vanish when a subscription ends or a website closes. They travel to any employer, and Zavmo keeps the map of what you’ve earned and what’s next.
Each stamp is a real unit registered against this qualification.
Who’d teach you this
The Evidence Evaluator
Assessor
Helps you show what you can actually do, gathering the evidence that proves it as you learn.
Meet all twelve tutorsWhere this connects
Where these credits take you
A qualification is never a dead end here. See the jobs its credits open, the national occupational standards its units map to, and the future skills they quietly build.
- Develop and maintain relationships with stakeholders in a housing context
- Establish the housing requirements of customers
- Facilitate Community Leadership
- Manage rents and service charges
- Match the requirements of customers with available accommodation
- Operate telephony and computerised systems for emergency services
- Provide housing advice and guidance to customers
- Provide housing rent services
Where this can lead
Telemedicine Platform Engineer
Your journey here is what you make it. We're committed to providing the opportunities and support for you to grow, whether that's becoming a deep technical expert or moving into leadership. The future of healthcare is digital, and you'll be at the forefront of building it.
See the whole journey →Skills it covers
What the job actually needs. These are the standards the units are built against, in the words employers and awarding bodies already use for the work itself.
How you’ll actually learn this
One-to-one, on your own real work
A qualification is usually something done to you: sit the class, sit the exam, hope it sticks. Here it’s the opposite. You learn it one-to-one with a companion, on your own real work, and you keep going until you can use it, not just recall it.
Applied to your work in any of these jobs
This unit explores accessible and adaptable housing and its role in promoting independence. Learners will examine housing design features, changing approaches to accessibility, and assess housing options, services, and assistive technologies for diverse needs.
- Remember
- Understand
- Apply
- Analyse
- Evaluate
- Create
Built for CIH Level 3 Certificate in Housing Practice
25 units in this credential, in the order it lists them, awarded by Chartered Institute of Housing.
- Accessible and adaptable housing
- Call handling for telecare services operators
- Community development
- Customer service in housing
- Customer service standards in housing maintenance
- Dealing with anti-social behaviour in housing
and 19 more in the full unit list below.
One to one, not one to many
No two people run this the same way
A course is written once and handed to everyone. This is assembled around you, and keeps changing as it learns you. Five things it reads, and what each one changes.
- Your actual work Every unit is taught against a live piece of your own work, not a worked example from a textbook.
- What you already know The first conversation finds your starting point, so you skip what you can already do and spend the time on what you cannot.
- The conditions you learn under Not a learning-styles quiz. The evidence does not support those. The dimensions the research does back, read once and used to shape the plan.
- How far you got last time It picks up mid-thought. The tutor knows what you said, what you struggled with, and what it asked you to try.
- Which tutor suits the moment Twelve of them, each for a different kind of thinking. The one who walks you through a first idea is not the one who stress-tests it.
See how you learn, free. Eight questions, no sign-up. A directional taster; the diagnostic inside Zavmo goes deeper and keeps adapting.
Why it sticks
Most courses stop at remembering
There’s a well-known ladder of how deeply you learn something, called Bloom’s Taxonomy. Most courses get you up the first two rungs: you remember some facts, you pass a test, you forget it. Real skill lives at the top. Judging, deciding, creating. And this isn’t a generic ladder: every rung has a named Zavmo tutor who walks you up it.
- 6CreateThe Creative Catalyst
- 5EvaluateThe Evidence Evaluator
- 4AnalyseThe Analyst
- 3ApplyThe Coach
- 2UnderstandThe Connector
- 1RememberThe Builder
Where most courses leave you Where Zavmo takes you
The value
Why the companion is worth £70 a month
You’re not paying for the units. They’re regulated, and the same wherever you earn them. You’re paying for the one thing that decides whether you actually get there: a companion that makes them stick, on your real work.
That is one-to-one on this qualification, every day, on the work you already do, for £70 a month. Your first module is free, so you can see the teaching before you pay for any of it. Billed monthly, cancel any time and billing stops.
Earned on your own work, taught to the top.
Everything you just read, learned one-to-one on the job you already do. Your first module is free, so you can see the teaching before you pay for any of it.
Build my plan, freeNo card. See how this qualification maps onto your role and meet the tutors who’d teach it, free. The learning begins when you subscribe. It’s £70 a month, billed monthly. Cancel any time and billing stops.