How you’d get this certificate
- Zavmo teaches you. You learn the units one-to-one with an AI tutor, on your own work.
- You register with an approved centre. That is a college, training provider or employer Chartered Institute of Housing has approved to offer this qualification. Zavmo is not an approved centre, so you register with them, not with us.
- The centre assesses, and Chartered Institute of Housing awards. A qualified assessor at the centre judges your evidence, and the certificate comes from Chartered Institute of Housing.
This qualification will provide you with the technical knowledge and understanding across a range of frontline housing practices at an operational level.
These are the units Chartered Institute of Housing registers against this qualification. It is a catalogue, not a syllabus. Which of them you take depends on the combination the qualification requires, and that is set by the awarding body rather than by us. Every unit here is regulated. Zavmo teaches towards them on your own work, and work done here is recognised as prior learning under the agreements we hold.
Zavmo is not an awarding body, is not an approved centre, and is not affiliated with Chartered Institute of Housing. It does the teaching and the mapping. Chartered Institute of Housing sets this qualification and awards it, and a qualified human assessor makes the assessment decision.
Free first step
Try a free Future Fluency lesson first
The free part is a Future Fluency lesson on using AI at work. It is not part of this qualification. Next, a free account. We build your plan for this qualification as you set up. Teaching towards this qualification begins when you subscribe.
No card · Nothing to commit to
What each unit actually teaches you to do
Accessible and adaptable housing Real unit · Chartered Institute of Housing
What you'll be able to do
- Understand the relationship between housing and promoting independence
- Understand the relationship between housing and physical access
- Examine changing approaches towards accessible and adaptable housing
- Assess a range of housing options, services and assistive technology
Call handling for telecare services operators Real unit · Chartered Institute of Housing
What you'll be able to do
- Know the skills needed to provide telecare services to customers
- Understand how to respond to the diverse needs of telecare customers
- Understand organisational procedures for responding to telecare customers in an emergency
Community development Real unit · Chartered Institute of Housing
What you'll be able to do
- Understand the principles of community development
- Identify the skills required to facilitate community development
- Identify the resources required to facilitate community development
- Understand the role of the housing profession in community development
Customer service in housing Real unit · Chartered Institute of Housing
What you'll be able to do
- Understand the role of effective customer service in a housing context
- Understand how to communicate effectively with customers in a housing context
- Understand how to respond appropriately to customer feedback in a housing context
Customer service standards in housing maintenance Real unit · Chartered Institute of Housing
What you'll be able to do
- Understand the importance of customer service standards in housing repairs and maintenance.
- Understand how effective customer service standards can drive service improvements in housing repairs and maintenance.
- Understand how to apply customer service standards in housing maintenance contexts.
Dealing with anti-social behaviour in housing Real unit · Chartered Institute of Housing
What you'll be able to do
- Understand the different types of anti-social behaviour that can occur in housing environments.
- Understand the impact of anti-social behaviour on individuals and communities.
- Understand the legal powers and remedies available to landlords and their partners for dealing with anti-social behaviour.
- Understand the importance of partnership working in addressing anti-social behaviour.
- Understand strategies for preventing and managing anti-social behaviour in housing.
Delivery of housing services Real unit · Chartered Institute of Housing
What you'll be able to do
- Identify organisations who provide housing services
- Describe the range of housing services that are delivered by different organisations
Equality and diversity for housing Real unit · Chartered Institute of Housing
What you'll be able to do
- Understand equality and diversity legislation relevant to the housing sector.
- Understand equality and diversity practices within a housing context.
- Understand how to apply equality and diversity principles in housing related activities.
Handling telecare customer data safely and securely Real unit · Chartered Institute of Housing
What you'll be able to do
- Understand the core principles of key data protection legislation, such as the Data Protection Act and GDPR, in the context of telecare customer data.
- Understand the specific requirements of data protection legislation relating to the collection, storage, and use of telecare customer data.
- Understand the importance of adhering to organisational policies and procedures for maintaining data security.
- Understand the procedures for reporting data breaches and security incidents.
- Understand the importance of data protection in maintaining customer trust and confidence in telecare services.
- Understand how data protection contributes to the ethical provision of telecare services.
- Understand how to apply data protection principles in the day-to-day provision of telecare services.
Planning support for independent living Real unit · Chartered Institute of Housing
What you'll be able to do
- Understand the role of assessment and support planning in identifying goals and achieving positive outcomes for independent living.
- Understand the role of partnership working in support planning and achieving positive outcomes for independent living.
Professional practice skills for housing Real unit · Chartered Institute of Housing
What you'll be able to do
- Understand the key skills required for the housing professional
- Understand the key knowledge required for the housing professional
- Understand the key behaviours required for the housing professional
- Understand ethics in the context of professional practice in housing
- Understand equality in the context of professional practice in housing
- Understand diversity in the context of professional practice in housing
- Understand inclusion in the context of professional practice in housing
- Assess own professional performance
- Assess own professional development needs
Providing telecare services Real unit · Chartered Institute of Housing
What you'll be able to do
- Understand the key operational requirements for a telecare services centre
- Understand the function of the telecare equipment monitored by telecare services centres
- Understand performance measures for telecare services
Regeneration Real unit · Chartered Institute of Housing
What you'll be able to do
- Understand the policy context for housing regeneration
- Understand the strategic economic context for housing regeneration
- Understand the social context for housing regeneration
- Understand the spatial context for housing regeneration
- Understand different approaches to regeneration
Rental income management Real unit · Chartered Institute of Housing
What you'll be able to do
- Understand the importance of a rent arrears strategy
- Understand the management of supportive services related to rental income
- Examine the legal framework for arrears management
Repairs and maintenance in housing organisations Real unit · Chartered Institute of Housing
What you'll be able to do
- Understand different approaches to repairs and maintenance within a housing organisation
- Understand the legal rights of tenants in relation to repairs and maintenance
- Understand the legal obligations of housing organisations in relation to repairs and maintenance
Role of the support worker for independent living Real unit · Chartered Institute of Housing
What you'll be able to do
- Understand the role of the support worker in promoting independent living.
- Understand the values and principles which underpin the provision of support services for independent living.
- Understand how to apply the values and principles of support work in practice.
Safeguarding adults with care and support needs Real unit · Chartered Institute of Housing
What you'll be able to do
- Know the key legislation relating to safeguarding adults with care and support needs.
- Know the relevant regulatory frameworks and guidance relating to safeguarding adults with care and support needs.
- Understand how the legal and regulatory framework impacts on the responsibilities of professionals in safeguarding adults.
- Understand how the legal and regulatory framework impacts on the rights of adults with care and support needs.
- Understand the importance of effective partnership working between different agencies in safeguarding adults.
- Understand the roles and responsibilities of different agencies involved in safeguarding adults.
- Understand how to contribute to effective partnership working in safeguarding adults.
Sustainable communities Real unit · Chartered Institute of Housing
What you'll be able to do
- Understand the core principles that define a sustainable community.
- Understand the key characteristics of a sustainable community.
- Understand the benefits of developing sustainable communities.
- Understand the political factors that influence the development of sustainable communities.
- Understand the social factors that influence the development of sustainable communities.
- Understand the economic factors that influence the development of sustainable communities.
- Understand the processes involved in developing sustainable communities.
- Understand the resources required for developing sustainable communities.
- Understand the challenges associated with developing sustainable communities.
The context of telecare services provision Real unit · Chartered Institute of Housing
What you'll be able to do
- Understand the demographic factors that are driving the development of telecare services.
- Understand the technological advancements that are influencing the development of telecare services.
- Understand the social care policies that are influencing the development of telecare services.
- Understand the market forces that shape the telecare services sector.
- Understand the funding models used to support telecare services.
- Understand the role of private sector organisations in the provision of telecare services.
- Understand the importance of collaboration between different organisations in the provision of telecare services.
- Understand the benefits of partnership working for service users.
- Understand the challenges of partnership working in the telecare sector.
The framework for housing information and advice Real unit · Chartered Institute of Housing
What you'll be able to do
- Understand the context for providing housing information and advice.
- Understand the range of housing information and advice provided by housing organisations.
- Understand the principles and ethics of providing housing advice.
The housing system Real unit · Chartered Institute of Housing
What you'll be able to do
- Understand housing markets
- Analyse the factors that can influence housing markets
The impact of housing conditions on health Real unit · Chartered Institute of Housing
What you'll be able to do
- Understand the links between housing conditions and health outcomes
- Understand national policy initiatives aimed at improving housing conditions in order to reduce health inequalities
- Understand local strategies and measures implemented to improve housing in order to reduce health inequalities
The legal framework for housing Real unit · Chartered Institute of Housing
What you'll be able to do
- Understand the key components of the legal framework relevant to housing in the country of operation.
- Understand the sources of law that impact housing practice.
- Understand the relevant legislation concerning landlords and tenants.
- Understand how the law applies to various aspects of housing practice, such as tenancy agreements.
- Understand how the law applies to various aspects of housing practice, such as eviction procedures.
- Understand how the law applies to various aspects of housing practice, such as property maintenance.
- Understand the legal rights of landlords in relation to their properties and tenants.
- Understand the legal rights of tenants in relation to their landlords and properties.
- Understand the processes by which landlords can enforce their legal rights, including court procedures.
- Understand the processes by which tenants can enforce their legal rights, including dispute resolution mechanisms.
The social context of housing Real unit · Chartered Institute of Housing
What you'll be able to do
- Understand the social context within which housing is developed
- Understand the social context within which housing is provided
- Explain demographic trends related to housing
- Analyse issues related to social change and inequalities in housing
Working with neighbourhoods Real unit · Chartered Institute of Housing
What you'll be able to do
- Understand the concept of delivering housing services within the context of the wider neighbourhood.
- Understand the factors that contribute to the character of a neighbourhood.
- Understand the roles of different agencies and stakeholders in shaping and managing neighbourhoods.
- Understand how housing services can contribute to the overall well-being of a neighbourhood.
The national standards these units are built against
What the job actually needs, in the words employers and awarding bodies already use for the work itself.
- Standard
Develop and maintain relationships with stakeholders in a housing context
- Standard
Establish the housing requirements of customers
- Standard
Facilitate Community Leadership
- Standard
Facilitate community leadership
- Standard
Manage rents and service charges
- Standard
Match the requirements of customers with available accommodation
- Standard
Operate telephony and computerised systems for emergency services
- Standard
Provide housing advice and guidance to customers
- Standard
Provide housing rent services
- Standard
Respond to Customer Requests for Repairs
- Standard
Respond to customer requests for repairs
The jobs these credits are mapped to
A qualification is never a dead end here. Each of these is a job record this qualification is a mapped route into.
- 1 record
Where this can lead
Telemedicine Platform Engineer
This work can lead towards a Staff Telemedicine Engineer role, a Principal Telemedicine Engineer role, or a Director of Telemedicine Engineering role.
See the whole journeyThe credits, and who awards them
Level 3 credits are regulated, and they are awarded by Chartered Institute of Housing rather than by Zavmo. They don’t vanish when a subscription ends or a website closes. They travel to any employer, and Zavmo keeps the map of what you have covered and what is next.
What you would be collecting
Accessible and adaptable housingCall handling for telecare services operatorsCommunity developmentCustomer service in housingCustomer service standards in housing maintenanceDealing with anti-social behaviour in housingDelivery of housing servicesEquality and diversity for housing
Each one is a real unit registered against this qualification.
How you’d practise it
You don’t watch this. You do it.
You are not assessed on remembering this. You are assessed on applying it, analysing it, evaluating it and producing something. So that is what the practice is: projects, role play and your own live cases, with a tutor in the room.
The Coach · your practice partner Illustration - Rehearse the conversation Apply
“Safeguarding adults with care and support needs” is a conversation before it is a document. You have it with Zavmo playing the other person, badly at first, then again once you know what you actually want to say.
- Bring your own plan Create
For “Planning support for independent living” you bring the plan you are actually working on, not a case study. Zavmo pulls on the assumptions in it until the weak one shows.
- Map a live decision Analyse
“Equality and diversity for housing” runs on a decision you are facing now. Zavmo maps it with you and shows what the second-order effect looks like before you find out the slow way.
- Lead it Apply
“Rental income management” is practised on the team you actually have. You talk through the call you are about to make, and Zavmo makes you say it the way you would say it to them.
What you leave holding
The standards this credential builds, in the shape the product keeps them
Nothing here is marked learned. There is no learner on a public page, so the map shows what the qualification covers rather than what anybody has done.
- Develop and maintain relationships with stakeholders in a housing context
- Establish the housing requirements of customers
- Facilitate Community Leadership
- Manage rents and service charges
- Match the requirements of customers with available accommodation
- Operate telephony and computerised systems for emergency services
- Provide housing advice and guidance to customers
- Provide housing rent services
How you would learn this
One to one, on the work you already do
A tutor sets the task against your own job and marks the reasoning, at your pace. There is no cohort to fall behind.
A lesson from Accessible and adaptable housing, one of this qualification's own units.
Applied to your work in any of these jobs
This unit explores accessible and adaptable housing and its role in promoting independence. Learners will examine housing design features, changing approaches to accessibility, and assess housing options, services, and assistive technologies for diverse needs.
- 1 Remember
- 2 Understand
- 3 Apply
- 4 Analyse
- 5 Evaluate
- 6 Create
It is £70 a month, billed monthly. Your free first module is Future Fluency, and you can cancel any time. Teaching towards this qualification begins when you subscribe.
Built for CIH Level 3 Certificate in Housing Practice
25 units in this credential, in the order it lists them, awarded by Chartered Institute of Housing.
- Accessible and adaptable housing
- Call handling for telecare services operators
- Community development
- Customer service in housing
- Customer service standards in housing maintenance
- Dealing with anti-social behaviour in housing
and 19 more in the full unit list below.
Free tools
Want a read on where you stand?
Three free tools, no account needed. Each one ends with a role, a level and a way in.
Learned on your own work, taught one-to-one.
Everything you just read, learned one-to-one on the job you already do. Your free first module is Future Fluency, so you can see how the teaching works before you pay for anything.
Build my plan, freeNo card. See how this qualification maps onto your role and meet the tutors who’d teach it, free. The learning begins when you subscribe. It’s £70 a month, billed monthly. Cancel any time and billing stops.
The title, level, credits, guided learning hours and unit learning outcomes on this page are taken from the Ofqual Register of Regulated Qualifications. Contains public sector information licensed under the Open Government Licence v3.0. Where this data comes from.