How you’d get this certificate
- Zavmo teaches you. You learn the units one-to-one with an AI tutor, on your own work.
- You register with an approved centre. That is a college, training provider or employer Occupational Awards Limited has approved to offer this qualification. Zavmo is not an approved centre, so you register with them, not with us.
- The centre assesses, and Occupational Awards Limited awards. A qualified assessor at the centre judges your evidence, and the certificate comes from Occupational Awards Limited.
The Level 4 Diploma is designed for individuals in learning and development roles. It enables learners to develop skills in planning, delivering, and evaluating learning programmes, as well as providing leadership within their area of responsibility.
These are the units Occupational Awards Limited registers against this qualification. It is a catalogue, not a syllabus. Which of them you take depends on the combination the qualification requires, and that is set by the awarding body rather than by us. Every unit here is regulated. Zavmo teaches towards them on your own work.
Zavmo is not an awarding body, is not an approved centre, and is not affiliated with Occupational Awards Limited. It does the teaching and the mapping. Occupational Awards Limited sets this qualification and awards it, and a qualified human assessor makes the assessment decision.
What each unit actually teaches you to do
Assess occupational competence in the work environment Real unit · Occupational Awards Limited
What you'll be able to do
- Demonstrate competence in evaluating individuals' performance.
Assess vocational skills, knowledge and understanding Real unit · Occupational Awards Limited
What you'll be able to do
- Evaluate vocational skills in a learning context.
Develop and evaluate operational plans for own area of responsibility Real unit · Occupational Awards Limited
What you'll be able to do
- Effectively develop operational plans.
Develop and prepare resources for learning and development Real unit · Occupational Awards Limited
What you'll be able to do
- Prepare resources that meet learning requirements.
Develop learning and development programmes Real unit · Occupational Awards Limited
What you'll be able to do
- Develop effective learning and development programs.
Developing collaborative relationships with other organisations Real unit · Occupational Awards Limited
What you'll be able to do
- Identify potential collaborative opportunities with other organisations
- Agree the strategic aims and objectives of collaboration
- Agree methods and expected outcomes of collaboration
- Instigate and sustain a collaborative relationship with another organisation
- Review and evaluate the collaboration with another organisation
Engage learners in the learning and development process Real unit · Occupational Awards Limited
What you'll be able to do
- Understand the principles and purpose of engaging learners in learning and development activities
- Understand the role of mentoring in facilitating learning and development
- Assist and engage the learner in the learning and development process effectively
- Assist the learner in reviewing their own progress and identifying areas for improvement
Engage with employers to develop and support learning provision Real unit · Occupational Awards Limited
What you'll be able to do
- Understand information relating to how employers develop learning provision for learners.
- Understand how to effectively engage with employers for the benefit of learners.
- Engage with employers to enhance learning opportunities for learners.
- Evaluate the effect of employer provision on the learner and the partner organisation.
Engage with employers to facilitate workforce development Real unit · Occupational Awards Limited
What you'll be able to do
- Understand the opportunities available for workforce development
- Understand how to engage with employers to promote workforce development
- Understand how to design learning opportunities in the workplace
- Understand how to design development opportunities in the workplace
- Understand how to facilitate learning opportunities in the workplace
- Understand how to facilitate development opportunities in the workplace
- Engage with employers on workforce development issues
- Work with employers to facilitate workforce development solutions
Evaluate and improve learning and development provision Real unit · Occupational Awards Limited
What you'll be able to do
- Understand contexts for evaluation and quality improvement of learning and development, including internal and external factors.
- Understand evaluation of learning and development, including different methods, tools and techniques for measuring impact and effectiveness.
- Evaluate learning and development in accordance with organisational requirements, using appropriate data and feedback to assess performance.
- Improve learning and development ensuring regulatory and organisational requirements are met, implementing changes based on evaluation findings and best practice.
Facilitate learning and development for individuals Real unit · Occupational Awards Limited
What you'll be able to do
- Understand principles of one to one learning and development
- Understand practices of one to one learning and development
- Facilitate one to one learning and development
- Assist individual learners in applying new knowledge in practical contexts
- Assist individual learners in applying new skills in practical contexts
- Assist individual learners in reflecting on their learning
- Assist individual learners in reflecting on their development
Facilitate learning and development in groups Real unit · Occupational Awards Limited
What you'll be able to do
- Understand the principles and practices of learning and development within group settings.
- Facilitate learning and development activities effectively within groups.
- Assist groups in applying new knowledge and skills in practical contexts.
- Assist learners to reflect on their learning and development undertaken in groups.
Identify individual learning and development needs Real unit · Occupational Awards Limited
What you'll be able to do
- Understand the principles and practices of learning needs analysis for individuals, including different methods and techniques.
- Conduct learning needs analysis for individuals, gathering information from various sources and using appropriate tools.
- Agree individual learning and development needs with individuals, ensuring alignment with organisational objectives and individual aspirations.
Identify the learning needs of organisations Real unit · Occupational Awards Limited
What you'll be able to do
- Understand the principles and practices of learning needs analysis for organisations, including different methodologies and tools
- Conduct learning needs analysis for the organisation, gathering relevant data and identifying skill gaps
- Agree organisational learning and development plans with relevant people, ensuring alignment with strategic goals
Internally assure the quality of assessment Real unit · Occupational Awards Limited
What you'll be able to do
- Implement quality assurance processes in assessment environments.
Manage a budget for own area or activity of work Real unit · Occupational Awards Limited
What you'll be able to do
- Prepare a budget for own area of responsibility, taking into account organisational objectives and resource constraints.
- Manage a budget effectively, monitoring expenditure and income against agreed targets.
- Review budget management performance, identifying variances and recommending corrective actions.
Manage learning and development in groups Real unit · Occupational Awards Limited
What you'll be able to do
- Understand the principles and practices of managing learning and development in groups, including group dynamics and facilitation techniques
- Manage group learning and development environments effectively, creating a positive and inclusive atmosphere
- Apply appropriate methodologies to manage learning and development in groups, such as collaborative projects and peer learning
- Manage learning and development in groups to comply with legal and organisational requirements, including health and safety and data protection
Manage or support equality of opportunity, diversity and inclusion in own area of responsibility Real unit · Occupational Awards Limited
What you'll be able to do
- Understand own responsibilities under equality legislation
- Understand relevant codes of practice
- Understand own organisational policies relating to equality
- Communicate an organisation’s written equality policy in own area of responsibility
- Communicate an organisation’s written diversity policy in own area of responsibility
- Communicate an organisation’s written inclusion policy in own area of responsibility
- Communicate an organisation’s written equality procedures in own area of responsibility
- Communicate an organisation’s written diversity procedures in own area of responsibility
- Communicate an organisation’s written inclusion procedures in own area of responsibility
- Monitor equality within own area of responsibility
- Monitor diversity within own area of responsibility
- Monitor inclusion within own area of responsibility
Manage the achievement of customer satisfaction Real unit · Occupational Awards Limited
What you'll be able to do
- Understand the customer service standards required within own organisation.
- Implement sustainable processes to ensure customer satisfaction.
- Manage and support colleagues in delivering excellent customer service standards.
- Manage and develop a positive culture within own organisation that supports customer service standards.
- Monitor customer service levels to identify areas for continuous improvement.
Plan and prepare specific learning and development opportunities Real unit · Occupational Awards Limited
What you'll be able to do
- Plan learning and development opportunities
- Prepare specific learning and development opportunities to meet learner needs
Plan, allocate and monitor work in own area of responsibility Real unit · Occupational Awards Limited
What you'll be able to do
- Produce a work plan for own area of responsibility, including objectives, timelines and resource allocation
- Allocate and agree responsibilities with team members, ensuring clear understanding of tasks and expectations
- Monitor the progress and quality of work in own area of responsibility and provide constructive feedback to team members
- Review and amend plans of work for own area of responsibility, communicating changes effectively to relevant individuals
Principles, theories and practices of learning and development Real unit · Occupational Awards Limited
What you'll be able to do
- Understand the key principles of learning and development.
Provide information and advice to learners and employers Real unit · Occupational Awards Limited
What you'll be able to do
- Understand the range of information and advice available for learners and employers.
- Understand own boundaries and limitations when providing information and advice to learners and employers.
- Provide accurate and relevant information and advice to learners and employers.
- Assist learners and employers to access appropriate information and advice resources.
Provide leadership and direction for own area of responsibility Real unit · Occupational Awards Limited
What you'll be able to do
- Lead in own area of responsibility
- Provide direction and set objectives in own area of responsibility
- Communicate the direction for own area of responsibility and collect feedback to inform improvement
- Assess own leadership performance
Reflect on and improve own practice in learning and development Real unit · Occupational Awards Limited
What you'll be able to do
- Evaluate personal effectiveness in learning and development role.
Set objectives and provide support for team members Real unit · Occupational Awards Limited
What you'll be able to do
- Communicate a team’s purpose and objectives clearly to the team members
- Develop a plan with team members showing how team objectives will be met, including timelines and resource allocation
- Support team members by identifying opportunities for growth and providing necessary support
- Monitor and evaluate progress against objectives and recognise individual and team achievement
Understanding the principles and practices of assessment Real unit · Occupational Awards Limited
What you'll be able to do
- Understand how assessment works in learning environments.
Understanding the principles and practices of internally assuring the quality of assessment Real unit · Occupational Awards Limited
What you'll be able to do
- Understand the criteria for quality assurance in assessment.
Work productively with colleagues and stakeholders Real unit · Occupational Awards Limited
What you'll be able to do
- Provide colleagues and stakeholders with information
- Consult with colleagues and stakeholders in relation to decisions or activities
- Understand the importance of fulfiling agreements and honouring commitments made to colleagues and stakeholders
- Understand how to manage potential conflicts of interest
- Understand how to be able to monitor working relationships
- Review and improve the effectiveness of working relationships
Free, by email
Is this the right qualification for you?
One email to help you decide: the facts, what it teaches, the jobs it leads to and where to start free. With a link back here. Nothing else follows unless you confirm your address.
Juliette Denny, Zavmo's founder, writes about learning and work on LinkedIn. Follow Juliette's Learning Tribe
Study the units online with a personal AI tutor, for £70 a month. Your first Future Fluency module is free.
The national standards these units are built against
What the job actually needs, in the words employers and awarding bodies already use for the work itself.
- Standard
Build and sustain collaborative relationships with other organisations
- Standard
Identify the learning and development needs of the groups you work with
- Standard
Plan Learning
- Standard
Plan and prepare learning and development programmes
- Standard
Plan and prepare specific learning and development opportunities
- Standard
Support Equality, Diversity and Individual Rights in Facilities Management
The jobs these credits are mapped to
A qualification is never a dead end here. Each of these is a job record this qualification is a mapped route into.
- 1 record
- 1 record
- 1 record
- 1 record
- 1 record
- 1 record
Showing 6 roles, drawn from 8 job records mapped to this qualification. Near-identical records are folded together, and each row says how many it stands for.
Where this can lead
Lead Learning Facilitator
This role can lead to broader learning and development leadership, such as director of learning and organisational development or head of talent.
See the whole journeyOne email to help you decide: the facts, what it teaches, the jobs it leads to and where to start free. With a link back here. Nothing else follows unless you confirm your address.
The credits, and who awards them
Level 4 credits are regulated, and they are awarded by Occupational Awards Limited rather than by Zavmo. They don’t vanish when a subscription ends or a website closes. They travel to any employer, and Zavmo keeps the map of what you have covered and what is next.
What you would be collecting
Assess occupational competence in the work environmentAssess vocational skills, knowledge and understandingDevelop and evaluate operational plans for own area of responsibilityDevelop and prepare resources for learning and developmentDevelop learning and development programmesDeveloping collaborative relationships with other organisationsEngage learners in the learning and development processEngage with employers to develop and support learning provision
Each one is a real unit registered against this qualification.
How you’d practise it
You don’t watch this. You do it.
You are not assessed on remembering this. You are assessed on applying it, analysing it, evaluating it and producing something. So that is what the practice is: projects, role play and your own live cases, with a tutor in the room.
The Navigator · your what-if tutor Illustration - Bring your own plan Create
For “Develop and evaluate operational plans for own area of responsibility” you bring the plan you are actually working on, not a case study. Zavmo pulls on the assumptions in it until the weak one shows.
- Draft the real one Create
You do “Manage a budget for own area or activity of work” on a real document of your own. Zavmo works on the draft you have to send anyway, so the coursework and the job are the same piece of work.
- Map a live decision Analyse
“Evaluate and improve learning and development provision” runs on a decision you are facing now. Zavmo maps it with you and shows what the second-order effect looks like before you find out the slow way.
- Lead it Apply
“Manage learning and development in groups” is practised on the team you actually have. You talk through the call you are about to make, and Zavmo makes you say it the way you would say it to them.
What you leave holding
The standards this credential builds, in the shape the product keeps them
Nothing here is marked learned. There is no learner on a public page, so the map shows what the qualification covers rather than what anybody has done.
- Build and sustain collaborative relationships with other organisations
- Identify the learning and development needs of the groups you work with
- Plan Learning
- Plan and prepare learning and development programmes
- Plan and prepare specific learning and development opportunities
- Support Equality, Diversity and Individual Rights in Facilities Management
How you would learn this
One to one, on the work you already do
A tutor sets the task against your own job and marks the reasoning, at your pace. There is no cohort to fall behind.
A lesson from Assess occupational competence in the work environment, one of this qualification's own units.
Applied to your work in any of these jobs
Learners will learn how to assess occupational competence effectively in a real-world context.
- 1 Remember
- 2 Understand
- 3 Apply
- 4 Analyse
- 5 Evaluate
- 6 Create
It is £70 a month, billed monthly. Your free first module is Future Fluency, and you can cancel any time. Teaching towards this qualification begins when you subscribe.
Built for OAL Level 4 Diploma In Learning and Development
29 units in this credential, in the order it lists them, awarded by Occupational Awards Limited.
- Assess occupational competence in the work environment
- Assess vocational skills, knowledge and understanding
- Develop and evaluate operational plans for own area of responsibility
- Develop and prepare resources for learning and development
- Develop learning and development programmes
- Developing collaborative relationships with other organisations
and 23 more in the full unit list below.
Free tools
Want a read on where you stand?
Three free tools, no account needed. Each one ends with a role, a level and a way in.
Learned on your own work, taught one-to-one.
Everything you just read, learned one-to-one on the job you already do. Your free first module is Future Fluency, so you can see how the teaching works before you pay for anything.
Start my free Growth Mindset moduleNo card. See how this qualification maps onto your role and meet the tutors who’d teach it, free. The learning begins when you subscribe. It’s £70 a month, billed monthly. Cancel any time and billing stops.
The title, level, credits, guided learning hours and unit learning outcomes on this page are taken from the Ofqual Register of Regulated Qualifications. Contains public sector information licensed under the Open Government Licence v3.0. Where this data comes from.