How you’d get this certificate
- Zavmo teaches you. You learn the units one-to-one with an AI tutor, on your own work.
- You register with an approved centre. That is a college, training provider or employer iCan Qualifications Limited has approved to offer this qualification. Zavmo is not an approved centre, so you register with them, not with us.
- The centre assesses, and iCan Qualifications Limited awards. A qualified assessor at the centre judges your evidence, and the certificate comes from iCan Qualifications Limited.
This qualification enables learners who work in a sales environment to develop their skills, knowledge and understanding of the sector.
These are the units iCan Qualifications Limited registers against this qualification. It is a catalogue, not a syllabus. Which of them you take depends on the combination the qualification requires, and that is set by the awarding body rather than by us. Every unit here is regulated. Zavmo teaches towards them on your own work, and work done here is recognised as prior learning under the agreements we hold.
Zavmo is not an awarding body, is not an approved centre, and is not affiliated with iCan Qualifications Limited. It does the teaching and the mapping. iCan Qualifications Limited sets this qualification and awards it, and a qualified human assessor makes the assessment decision.
Free first step
Try a free Future Fluency lesson first
The free part is a Future Fluency lesson on using AI at work. It is not part of this qualification. Next, a free account. We build your plan for this qualification as you set up. Teaching towards this qualification begins when you subscribe.
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What each unit actually teaches you to do
Barred Units - Selling by telephone - inbound & outbound Real unit · iCan Qualifications Limited
What you'll be able to do
- Selling by telephone - inbound & outbound are barred units
Buyer behaviour in sales situations Real unit · iCan Qualifications Limited
What you'll be able to do
- Explain the consumer buying decision-making process
- Respond to the buyer at each stage of the decision making process
Communicate information and knowledge Real unit · iCan Qualifications Limited
What you'll be able to do
- Explain the information and knowledge that needs communicating
- Understand communication techniques and methods
- Communicate information and knowledge using appropriate techniques and methods
- Adapt communication techniques and methods according to target audience response
Communicating using digital marketing/sales channels Real unit · iCan Qualifications Limited
What you'll be able to do
- Explain the selection of the organisations targeted customers
- Plan the use of digital media for a specific message, audience and recipients
- Check the digital message can be accessed and/or delivered
- Monitor and evaluate the response to digital activity and take any corrective action
Complying with legal, regulatory and ethical requirements in a sales or marketing role Real unit · iCan Qualifications Limited
What you'll be able to do
- Explain the legal requirements of a sales or marketing role
- Comply with organisational policies and procedures for legal, regulatory and ethical requirements in a sales or marketing role
Deliver reliable customer service Real unit · iCan Qualifications Limited
What you'll be able to do
- Keep knowledge of the organisations services or products up-to-date
- Give consistent service to customers
- Check customer service delivery
Generating and qualifying sales leads Real unit · iCan Qualifications Limited
What you'll be able to do
- Describe the organisational practices for acquiring contact lists and databases
- Understand the process of generating and qualifying sales leads
- Prospect for customers
Inputting and accessing sales or marketing data in information systems Real unit · iCan Qualifications Limited
What you'll be able to do
- Explain the uses of IT in the sales or marketing function
- Understand the use of sales or marketing information sources and systems
- Input and use databases to support sales or marketing activities
Manage personal development Real unit · iCan Qualifications Limited
What you'll be able to do
- Outline work role performance requirements with those they report to
- Measure and progress against objectives
- Identify gaps in skills and knowledge in own performance
- Carry out and assess activities within own development plan
Meeting customers after sales needs Real unit · iCan Qualifications Limited
What you'll be able to do
- Establish the nature of customers after sales needs
- Handle customers after sales needs
- Review the after sales process
Monitoring sales deliveries Real unit · iCan Qualifications Limited
What you'll be able to do
- Explain how to deal with sales delivery problems and queries
- Understand how to maximise sales opportunities when dealing with sales deliveries and handovers
- Progress delivery of the sales order
- Complete sales delivery procedures
Obtaining and Analysing Competitor Information Real unit · iCan Qualifications Limited
What you'll be able to do
- Explain how and where to source information about competitors
- Understand the uses of competitor information for sales-related activities
- Use competitor information for sales-related activities
Obtaining and analysing sales-related information Real unit · iCan Qualifications Limited
What you'll be able to do
- Explain the importance of up-to-date information for sales planning purposes
- Understand how to use tools and methods to analyse sales-related information
- Obtain sales-related information about customers, markets and competitors
- Use tools and methods to analyse sales-related information
Participate in meetings Real unit · iCan Qualifications Limited
What you'll be able to do
- Explain meeting objectives prior to the meeting.
- Participate in a meeting
- Communicate information to relevant stakeholders
Preparing and delivering a sales demonstration Real unit · iCan Qualifications Limited
What you'll be able to do
- Explain how the demonstration will contribute to the achievement of business goals and objectives
- Prepare for a sales demonstration
- Deliver a sales demonstration
- Evaluate the sales demonstration
Processing sales orders Real unit · iCan Qualifications Limited
What you'll be able to do
- Explain the importance of sales order processing
- Process sales orders
- Follow up sales order processing
Selling at exhibitions Real unit · iCan Qualifications Limited
What you'll be able to do
- Explain the purpose of exhibitions, trade fairs and conferences and how they produce sales opportunities
- Understand how to prepare for and sell at exhibitions
- Prepare for an exhibition
- Sell at an exhibition
- Evaluate own performance at an exhibition
Selling by telephone - inbound Real unit · iCan Qualifications Limited
What you'll be able to do
- Describe the advantages and disadvantages of selling by inbound telephone sales calls
- Understand how to close the sale during inbound telephone sales calls
- Prepare for the inbound telephone sales call
- Identify customer needs during inbound telephone sales calls
- Present products and/or services to the customer during inbound telephone sales calls
- Deal with sales objections during inbound telephone sales calls
- Close the sale during inbound telephone sales calls
Selling by telephone - outbound Real unit · iCan Qualifications Limited
What you'll be able to do
- Describe the advantages and disadvantages of selling by outbound telephone sales calls
- Understand how to close the sale during outbound telephone sales calls
- Prepare for the outbound telephone sales call
- Identify customer needs during outbound telephone sales calls
- Present products and/or services to the customer during outbound telephone sales calls
- Deal with sales objections during outbound telephone sales calls
- Close the sale during outbound telephone sales calls
Selling face to face Real unit · iCan Qualifications Limited
What you'll be able to do
- Explain the differences between proactive and reactive selling
- Prepare for the sale
- Conduct a face to face sales meeting with the customer
- Deal with sales objections during face to face sales situations
- Close the sale
Supporting customers in obtaining finance for purchases Real unit · iCan Qualifications Limited
What you'll be able to do
- Describe the advantages and disadvantages of methods used for raising finance for purchases
- Recommend financial packages to customers for purchases
- Confirm customers credit status
Time planning in sales Real unit · iCan Qualifications Limited
What you'll be able to do
- Explain the importance of time management and its impact on sales objectives
- Plan own time in a sales role
- Evaluate time planning in a sales role
The national standards these units are built against
What the job actually needs, in the words employers and awarding bodies already use for the work itself.
- Standard
Secure Additional Finance for Organizational Activities
The jobs these credits are mapped to
A qualification is never a dead end here. Each of these is a job record this qualification is a mapped route into.
- 1 record
- 1 record
- 2 records
- 1 record
- 1 record
- 1 record
Showing 6 roles, drawn from 16 job records mapped to this qualification. Near-identical records are folded together, and each row says how many it stands for.
Where this can lead
Junior Exhibition Specialist
This work can lead to a senior exhibition specialist role, leading complex custom-build projects. It can also lead to a lead exhibition strategist role, managing budgets and strategy across a portfolio of events.
See the whole journeyThe credits, and who awards them
Level 2 credits are regulated, and they are awarded by iCan Qualifications Limited rather than by Zavmo. They don’t vanish when a subscription ends or a website closes. They travel to any employer, and Zavmo keeps the map of what you have covered and what is next.
What you would be collecting
Barred Units - Selling by telephone - inbound & outboundBuyer behaviour in sales situationsCommunicate information and knowledgeCommunicating using digital marketing/sales channelsComplying with legal, regulatory and ethical requirements in a sales or marketing roleDeliver reliable customer serviceGenerating and qualifying sales leadsInputting and accessing sales or marketing data in information systems
Each one is a real unit registered against this qualification.
How you’d practise it
You don’t watch this. You do it.
You are not assessed on remembering this. You are assessed on applying it, analysing it, evaluating it and producing something. So that is what the practice is: projects, role play and your own live cases, with a tutor in the room.
The Coach · your practice partner Illustration - Pitch it Evaluate
“Barred Units - Selling by telephone - inbound & outbound” gets practised as a pitch. You make the case out loud, Zavmo asks the question the room would ask, and you make it again.
- Bring your own plan Create
For “Time planning in sales” you bring the plan you are actually working on, not a case study. Zavmo pulls on the assumptions in it until the weak one shows.
- Draft the real one Create
You do “Supporting customers in obtaining finance for purchases” on a real document of your own. Zavmo works on the draft you have to send anyway, so the coursework and the job are the same piece of work.
- Map a live decision Analyse
“Inputting and accessing sales or marketing data in information systems” runs on a decision you are facing now. Zavmo maps it with you and shows what the second-order effect looks like before you find out the slow way.
How you would learn this
One to one, on the work you already do
A tutor sets the task against your own job and marks the reasoning, at your pace. There is no cohort to fall behind.
A lesson from Barred Units - Selling by telephone - inbound & outbound, one of this qualification's own units.
Applied to your work in any of these jobs
Selling by telephone - inbound & outbound are barred units.
- 1 Remember
- 2 Understand
- 3 Apply
- 4 Analyse
- 5 Evaluate
- 6 Create
It is £70 a month, billed monthly. Your free first module is Future Fluency, and you can cancel any time. Teaching towards this qualification begins when you subscribe.
Built for iCQ Level 2 NVQ Certificate in Sales
22 units in this credential, in the order it lists them, awarded by iCan Qualifications Limited.
- Barred Units - Selling by telephone - inbound & outbound
- Buyer behaviour in sales situations
- Communicate information and knowledge
- Communicating using digital marketing/sales channels
- Complying with legal, regulatory and ethical requirements in a sales or marketing role
- Deliver reliable customer service
and 16 more in the full unit list below.
Free tools
Want a read on where you stand?
Three free tools, no account needed. Each one ends with a role, a level and a way in.
Learned on your own work, taught one-to-one.
Everything you just read, learned one-to-one on the job you already do. Your free first module is Future Fluency, so you can see how the teaching works before you pay for anything.
Build my plan, freeNo card. See how this qualification maps onto your role and meet the tutors who’d teach it, free. The learning begins when you subscribe. It’s £70 a month, billed monthly. Cancel any time and billing stops.
The title, level, credits, guided learning hours and unit learning outcomes on this page are taken from the Ofqual Register of Regulated Qualifications. Contains public sector information licensed under the Open Government Licence v3.0. Where this data comes from.