How you’d get this certificate
- Zavmo teaches you. You learn the units one-to-one with an AI tutor, on your own work.
- You register with an approved centre. That is a college, training provider or employer BIIAB has approved to offer this qualification. Zavmo is not an approved centre, so you register with them, not with us.
- The centre assesses, and BIIAB awards. A qualified assessor at the centre judges your evidence, and the certificate comes from BIIAB.
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These are the units BIIAB registers against this qualification. It is a catalogue, not a syllabus. Which of them you take depends on the combination the qualification requires, and that is set by the awarding body rather than by us. Every unit here is regulated. Zavmo teaches towards them on your own work, and work done here is recognised as prior learning under the agreements we hold.
Zavmo is not an awarding body, is not an approved centre, and is not affiliated with BIIAB. It does the teaching and the mapping. BIIAB sets this qualification and awards it, and a qualified human assessor makes the assessment decision.
Free first step
Try a free Future Fluency lesson first
The free part is a Future Fluency lesson on using AI at work. It is not part of this qualification. Next, a free account. We build your plan for this qualification as you set up. Teaching towards this qualification begins when you subscribe.
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What each unit actually teaches you to do
Develop working relationships with colleagues Real unit · BIIAB
What you'll be able to do
- Understand the benefits of working with colleagues
- Establish working relationships with colleagues
- Act in a professional and respectful manner when working with colleagues
- Communicate with colleagues
- Identify potential work- related difficulties and explore solutions
Developing a Food and Drinks Offering in Licensed Hospitality Real unit · BIIAB
What you'll be able to do
- Plan the development of a menu, considering customer preferences, costings, and operational feasibility.
- Plan the development of a drinks offering, taking into account customer demand, profitability, and legal requirements.
- Demonstrate an understanding of relevant legal and contractual considerations when developing a food and drink offering, ensuring compliance with regulations.
- Make recommendations regarding additional resources and staff training required to enable the successful delivery of a food and drink offering, addressing potential gaps and challenges.
Employment Rights and Responsibilities in the Hospitality, Leisure, Travel and Tourism Sector Real unit · BIIAB
What you'll be able to do
- Know employer rights within the hospitality, leisure, travel and tourism sector
- Know employee rights within the hospitality, leisure, travel and tourism sector
- Know employer responsibilities within the hospitality, leisure, travel and tourism sector
- Know employee responsibilities within the hospitality, leisure, travel and tourism sector
- Know own organisational procedures related to employment rights and responsibilities
- Know factors that affect own organisation within the hospitality, leisure, travel and tourism sector
- Know factors that affect own occupation within the hospitality, leisure, travel and tourism sector
Lead a team to improve customer service Real unit · BIIAB
What you'll be able to do
- Plan and organise the work of a team
- Provide support for team members
- Review performance of team members
- Understand how to lead a team to improve customer service
Lead and manage meetings Real unit · BIIAB
What you'll be able to do
- Prepare to lead a meeting
- Manage meeting procedures
- Chair a meeting
- Undertake post-meeting tasks
Maintain the health, hygiene, safety and security of the working environment Real unit · BIIAB
What you'll be able to do
- Maintain the health, hygiene, safety and security of the working environment
- Understand the importance of maintaining the health, hygiene, safety and security of the working environment
- Understand how to maintain the health, hygiene, safety and security of the working environment
Manage the environmental impact of work activities Real unit · BIIAB
What you'll be able to do
- Understand the legal requirements related to environmental policies that impact own area of responsibility
- Understand the environmental policies that impact own area of responsibility
- Understand how to assess the impact of work activities on the environment
- Understand how the environmental impact of work activities can be minimised
- Assess and report accurately on the environmental impact of work activities in own area of responsibility
- Organise work activities to minimise environmental impact
- Organise resource use to minimise environmental impact
- Promote ongoing improvement in environmental performance within the workplace
Managing Customer Service in Licensed Hospitality Real unit · BIIAB
What you'll be able to do
- Engage and communicate effectively with customers to enhance their experience
- Encourage other team members to engage and communicate effectively with customers to enhance their experience
- Apply the ‘Moments of Truth’ concept to manage customer service effectively in a licensed hospitality business
- Set clear and measurable service standards for the licensed hospitality business
- Implement service standards consistently within the licensed hospitality business
- Solve a range of customer service problems effectively
- Take proactive action to avoid repetition of customer service problems
- Monitor and measure customer service performance using appropriate methods
- Contribute actively to the continuing development of customer service excellence within the organisation
Managing Marketing and Sales Promotions Real unit · BIIAB
What you'll be able to do
- Establish marketing objectives
- Identify and analyse target customer groups
- Apply marketing objectives and promotional techniques
- Evaluate the success of a marketing plan
- Use communication tools and techniques to promote a business
- Design, implement and evaluate sales promotions
- Demonstrate merchandising techniques
Managing Payments and Cash Handling in Licensed Premises Real unit · BIIAB
What you'll be able to do
- Supervise the smooth handling of customer payments during service, ensuring accuracy and efficiency.
- Ensure that cashing up is carried out accurately in licensed hospitality premises, reconciling takings and preparing reports.
- Carry out banking for the business, adhering to security procedures and maintaining accurate records.
- Deal effectively with problems that arise in relation to payments in licensed premises, resolving issues promptly and professionally.
Managing Stock Control and Product Storage in Licensed Hospitality Real unit · BIIAB
What you'll be able to do
- Manage stock control procedures effectively within a licensed hospitality business, ensuring accuracy and efficiency.
- Use stock control data to analyse business performance, identifying trends and areas for improvement.
- Manage the stock ordering process within a licensed hospitality business, ensuring timely and accurate orders.
- Manage stock deliveries for a range of products including food (fresh, dried and frozen), beverages (beer, wine, spirits and soft drinks) and other products used in the running of a licensed hospitality business, ensuring correct storage and handling.
- Supervise cellar and drinks storage operations, maintaining optimal conditions and adhering to safety regulations.
- Supervise food storage operations, ensuring compliance with food safety standards and minimising waste.
Recruiting and Managing Staff in Licensed Hospitality Real unit · BIIAB
What you'll be able to do
- Follow the established process for the selection and recruitment of staff within a licensed hospitality setting.
- Undertake effective staff planning to ensure adequate coverage and efficient task allocation.
- Motivate individuals and teams to achieve and, where possible, exceed agreed performance targets.
- Apply appropriate reward and incentive schemes to motivate staff and improve overall performance.
- Deal effectively with issues arising with staff, adhering to organisational policies and procedures.
Supervising Drinks Service in Licensed Hospitality Premises Real unit · BIIAB
What you'll be able to do
- Supervise staff working in a drinks service team, providing guidance, support, and direction to ensure efficient and effective service delivery
- Demonstrate the use of established procedures to ensure efficient drinks service, including order taking, preparation, and delivery, while maintaining quality standards
- Effectively manage problems which arise during drinks service, such as delays, errors, or customer complaints, in order to minimise impact on service standards and customer satisfaction
- Ensure that all members of staff working in drinks service are aware of their legal and social responsibilities, including age verification, responsible alcohol service, and adherence to licensing regulations
Supervising Food Production Operations in Licensed Hospitality Real unit · BIIAB
What you'll be able to do
- Supervise staff working in a food production team, providing guidance, support, and direction to ensure efficient and effective food preparation and cooking
- Demonstrate the use of established procedures to ensure efficient food production, including recipe adherence, portion control, and food safety practices
- Ensure that effective communication is achieved within the food production team and with other areas of the business, such as front-of-house staff and management, to facilitate smooth operations
- Effectively manage problems which arise during food production, such as equipment malfunctions, ingredient shortages, or staff absences, in order to minimise impact on service levels and output
- Be aware of legislation, regulations, and codes of practice on the delivery of food production in licensed premises, including food hygiene standards, allergen management, and health and safety requirements
Supervising Food Service in Licensed Hospitality Premises Real unit · BIIAB
What you'll be able to do
- Supervise staff working in a food service team, providing guidance, support, and direction to ensure efficient and effective service delivery to customers
- Ensure that effective communication is achieved with customers, within the food service team, and with other areas of the business, such as the kitchen and management, to facilitate a positive dining experience
- Demonstrate the use of established procedures to ensure efficient food service, including order taking, table management, and food presentation, while maintaining quality standards
- Effectively manage problems which arise during food service, such as delays, errors, or customer complaints, in order to minimise impact on service standards and customer satisfaction
- Be aware of legislation, regulations, and codes of practice on the delivery of food service in licensed premises, including food hygiene standards, allergen information, and customer service protocols
Training and Developing Staff in Licensed Hospitality Real unit · BIIAB
What you'll be able to do
- Apply knowledge and understanding of the training cycle in a business environment, identifying training needs and evaluating outcomes.
- Develop a training session applying the principles of training design, creating engaging and effective learning materials.
- Deliver a training session to one or more staff members, using appropriate training techniques and communication skills.
- Undertake a detailed evaluation of a training session looking at learner development, tutor development and the link between training and business profitability, identifying areas for improvement and measuring impact.
The national standards these units are built against
What the job actually needs, in the words employers and awarding bodies already use for the work itself.
- Standard
Co-ordinate the Recruitment and Activities of Temporary Workers in a Food and Drink Business
- Standard
Develop a Sales Promotion Strategy and Plan
- Standard
Devise and implement training and development plans for your hospitality team
- Standard
Lead Meetings Legacy
- Standard
Lead sections of meetings or briefings
- Standard
Lead, manage and follow up the meeting process
- Standard
Maintain the health, hygiene, safety and security of the working environment
- Standard
Manage accurate and appropriate billing and payment processes
- Standard
Manage customer profiles and recognition
- Standard
Manage rotas for your hospitality team
- Standard
Plan, monitor and adjust staffing levels and schedules in a licensed gambling venue
- Standard
Recruit and select hospitality staff
- Standard
Recruit, select, and keep colleagues
- Standard
Settle Bets
- Standard
Supervise food production operations
- Standard
Supervise practices for handling payments Legacy
- Standard
Use social media in hospitality
The jobs these credits are mapped to
A qualification is never a dead end here. Each of these is a job record this qualification is a mapped route into.
- 1 record
- 1 record
- 1 record
Where this can lead
F&B Operations Director
From here, the path can lead to managing multiple sites, running a whole region, or specialising in F&B development and innovation.
See the whole journeyThe credits, and who awards them
Level 2 credits are regulated, and they are awarded by BIIAB rather than by Zavmo. They don’t vanish when a subscription ends or a website closes. They travel to any employer, and Zavmo keeps the map of what you have covered and what is next.
What you would be collecting
Develop working relationships with colleaguesDeveloping a Food and Drinks Offering in Licensed HospitalityEmployment Rights and Responsibilities in the Hospitality, Leisure, Travel and Tourism SectorLead a team to improve customer serviceLead and manage meetingsMaintain the health, hygiene, safety and security of the working environmentManage the environmental impact of work activitiesManaging Customer Service in Licensed Hospitality
Each one is a real unit registered against this qualification.
How you’d practise it
You don’t watch this. You do it.
You are not assessed on remembering this. You are assessed on applying it, analysing it, evaluating it and producing something. So that is what the practice is: projects, role play and your own live cases, with a tutor in the room.
The Coach · your practice partner Illustration - Pitch it Evaluate
“Managing Marketing and Sales Promotions” gets practised as a pitch. You make the case out loud, Zavmo asks the question the room would ask, and you make it again.
- Lead it Apply
“Lead a team to improve customer service” is practised on the team you actually have. You talk through the call you are about to make, and Zavmo makes you say it the way you would say it to them.
What you leave holding
The standards this credential builds, in the shape the product keeps them
Nothing here is marked learned. There is no learner on a public page, so the map shows what the qualification covers rather than what anybody has done.
- Co-ordinate the Recruitment and Activities of Temporary Workers in a Food and Drink Business
- Develop a Sales Promotion Strategy and Plan
- Devise and implement training and development plans for your hospitality team
- Lead Meetings Legacy
- Lead sections of meetings or briefings
- Lead, manage and follow up the meeting process
- Maintain the health, hygiene, safety and security of the working environment
- Manage accurate and appropriate billing and payment processes
How you would learn this
One to one, on the work you already do
A tutor sets the task against your own job and marks the reasoning, at your pace. There is no cohort to fall behind.
A lesson from Develop working relationships with colleagues, one of this qualification's own units.
Applied to your work in any of these jobs
This unit enables learners to develop effective working relationships with colleagues by understanding the benefits of collabouration, demonstrating professional behaviour, communicating clearly, and identifying and addressing potential work-related difficulties.
- 1 Remember
- 2 Understand
- 3 Apply
- 4 Analyse
- 5 Evaluate
- 6 Create
It is £70 a month, billed monthly. Your free first module is Future Fluency, and you can cancel any time. Teaching towards this qualification begins when you subscribe.
Built for BIIAB Level 2 Certificate In Licensed Hospitality Skills
16 units in this credential, in the order it lists them, awarded by BIIAB.
- Develop working relationships with colleagues
- Developing a Food and Drinks Offering in Licensed Hospitality
- Employment Rights and Responsibilities in the Hospitality, Leisure, Travel and Tourism Sector
- Lead a team to improve customer service
- Lead and manage meetings
- Maintain the health, hygiene, safety and security of the working environment
and 10 more in the full unit list below.
Free tools
Want a read on where you stand?
Three free tools, no account needed. Each one ends with a role, a level and a way in.
Learned on your own work, taught one-to-one.
Everything you just read, learned one-to-one on the job you already do. Your free first module is Future Fluency, so you can see how the teaching works before you pay for anything.
Build my plan, freeNo card. See how this qualification maps onto your role and meet the tutors who’d teach it, free. The learning begins when you subscribe. It’s £70 a month, billed monthly. Cancel any time and billing stops.
The title, level, credits, guided learning hours and unit learning outcomes on this page are taken from the Ofqual Register of Regulated Qualifications. Contains public sector information licensed under the Open Government Licence v3.0. Where this data comes from.