BIIAB · RQF Level 2
BIIAB Level 2 Certificate In Licensed Hospitality Skills
You don’t just earn this. You learn to use it, one-to-one, on your own real work.
- LevelRQF Level 2
- Total credits29
- Guided learning221 hours
- Units in this qualification16
Awarded by BIIAB · on the Ofqual register
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See how this course maps onto your role
Ten quick questions, one per Future Fluency, asked against this qualification rather than a generic one.
About 5 minutes · No card · Nothing to commit to
What you’ll learn
What each unit actually teaches you to do
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These are the units BIIAB registers against this qualification. It is a catalogue, not a syllabus. Which of them you take depends on the combination the qualification requires, and that is set by the awarding body rather than by us. Every unit here is regulated, and every one you earn is yours to keep.
Develop working relationships with colleaguesReal unit · BIIAB
What you'll be able to do
- Understand the benefits of working with colleagues
- Establish working relationships with colleagues
- Act in a professional and respectful manner when working with colleagues
- Communicate with colleagues
- Identify potential work- related difficulties and explore solutions
Developing a Food and Drinks Offering in Licensed HospitalityReal unit · BIIAB
What you'll be able to do
- Plan the development of a menu, considering customer preferences, costings, and operational feasibility.
- Plan the development of a drinks offering, taking into account customer demand, profitability, and legal requirements.
- Demonstrate an understanding of relevant legal and contractual considerations when developing a food and drink offering, ensuring compliance with regulations.
- Make recommendations regarding additional resources and staff training required to enable the successful delivery of a food and drink offering, addressing potential gaps and challenges.
Employment Rights and Responsibilities in the Hospitality, Leisure, Travel and Tourism SectorReal unit · BIIAB
What you'll be able to do
- Know employer rights within the hospitality, leisure, travel and tourism sector
- Know employee rights within the hospitality, leisure, travel and tourism sector
- Know employer responsibilities within the hospitality, leisure, travel and tourism sector
- Know employee responsibilities within the hospitality, leisure, travel and tourism sector
- Know own organisational procedures related to employment rights and responsibilities
- Know factors that affect own organisation within the hospitality, leisure, travel and tourism sector
- Know factors that affect own occupation within the hospitality, leisure, travel and tourism sector
Lead a team to improve customer serviceReal unit · BIIAB
What you'll be able to do
- Plan and organise the work of a team
- Provide support for team members
- Review performance of team members
- Understand how to lead a team to improve customer service
Lead and manage meetingsReal unit · BIIAB
What you'll be able to do
- Prepare to lead a meeting
- Manage meeting procedures
- Chair a meeting
- Undertake post-meeting tasks
Maintain the health, hygiene, safety and security of the working environmentReal unit · BIIAB
What you'll be able to do
- Maintain the health, hygiene, safety and security of the working environment
- Understand the importance of maintaining the health, hygiene, safety and security of the working environment
- Understand how to maintain the health, hygiene, safety and security of the working environment
Manage the environmental impact of work activitiesReal unit · BIIAB
What you'll be able to do
- Understand the legal requirements related to environmental policies that impact own area of responsibility
- Understand the environmental policies that impact own area of responsibility
- Understand how to assess the impact of work activities on the environment
- Understand how the environmental impact of work activities can be minimised
- Assess and report accurately on the environmental impact of work activities in own area of responsibility
- Organise work activities to minimise environmental impact
- Organise resource use to minimise environmental impact
- Promote ongoing improvement in environmental performance within the workplace
Managing Customer Service in Licensed HospitalityReal unit · BIIAB
What you'll be able to do
- Engage and communicate effectively with customers to enhance their experience
- Encourage other team members to engage and communicate effectively with customers to enhance their experience
- Apply the ‘Moments of Truth’ concept to manage customer service effectively in a licensed hospitality business
- Set clear and measurable service standards for the licensed hospitality business
- Implement service standards consistently within the licensed hospitality business
- Solve a range of customer service problems effectively
- Take proactive action to avoid repetition of customer service problems
- Monitor and measure customer service performance using appropriate methods
- Contribute actively to the continuing development of customer service excellence within the organisation
Managing Marketing and Sales PromotionsReal unit · BIIAB
What you'll be able to do
- Establish marketing objectives
- Identify and analyse target customer groups
- Apply marketing objectives and promotional techniques
- Evaluate the success of a marketing plan
- Use communication tools and techniques to promote a business
- Design, implement and evaluate sales promotions
- Demonstrate merchandising techniques
Managing Payments and Cash Handling in Licensed PremisesReal unit · BIIAB
What you'll be able to do
- Supervise the smooth handling of customer payments during service, ensuring accuracy and efficiency.
- Ensure that cashing up is carried out accurately in licensed hospitality premises, reconciling takings and preparing reports.
- Carry out banking for the business, adhering to security procedures and maintaining accurate records.
- Deal effectively with problems that arise in relation to payments in licensed premises, resolving issues promptly and professionally.
Managing Stock Control and Product Storage in Licensed HospitalityReal unit · BIIAB
What you'll be able to do
- Manage stock control procedures effectively within a licensed hospitality business, ensuring accuracy and efficiency.
- Use stock control data to analyse business performance, identifying trends and areas for improvement.
- Manage the stock ordering process within a licensed hospitality business, ensuring timely and accurate orders.
- Manage stock deliveries for a range of products including food (fresh, dried and frozen), beverages (beer, wine, spirits and soft drinks) and other products used in the running of a licensed hospitality business, ensuring correct storage and handling.
- Supervise cellar and drinks storage operations, maintaining optimal conditions and adhering to safety regulations.
- Supervise food storage operations, ensuring compliance with food safety standards and minimising waste.
Recruiting and Managing Staff in Licensed HospitalityReal unit · BIIAB
What you'll be able to do
- Follow the established process for the selection and recruitment of staff within a licensed hospitality setting.
- Undertake effective staff planning to ensure adequate coverage and efficient task allocation.
- Motivate individuals and teams to achieve and, where possible, exceed agreed performance targets.
- Apply appropriate reward and incentive schemes to motivate staff and improve overall performance.
- Deal effectively with issues arising with staff, adhering to organisational policies and procedures.
Supervising Drinks Service in Licensed Hospitality PremisesReal unit · BIIAB
What you'll be able to do
- Supervise staff working in a drinks service team, providing guidance, support, and direction to ensure efficient and effective service delivery
- Demonstrate the use of established procedures to ensure efficient drinks service, including order taking, preparation, and delivery, while maintaining quality standards
- Effectively manage problems which arise during drinks service, such as delays, errors, or customer complaints, in order to minimise impact on service standards and customer satisfaction
- Ensure that all members of staff working in drinks service are aware of their legal and social responsibilities, including age verification, responsible alcohol service, and adherence to licensing regulations
Supervising Food Production Operations in Licensed HospitalityReal unit · BIIAB
What you'll be able to do
- Supervise staff working in a food production team, providing guidance, support, and direction to ensure efficient and effective food preparation and cooking
- Demonstrate the use of established procedures to ensure efficient food production, including recipe adherence, portion control, and food safety practices
- Ensure that effective communication is achieved within the food production team and with other areas of the business, such as front-of-house staff and management, to facilitate smooth operations
- Effectively manage problems which arise during food production, such as equipment malfunctions, ingredient shortages, or staff absences, in order to minimise impact on service levels and output
- Be aware of legislation, regulations, and codes of practice on the delivery of food production in licensed premises, including food hygiene standards, allergen management, and health and safety requirements
Supervising Food Service in Licensed Hospitality PremisesReal unit · BIIAB
What you'll be able to do
- Supervise staff working in a food service team, providing guidance, support, and direction to ensure efficient and effective service delivery to customers
- Ensure that effective communication is achieved with customers, within the food service team, and with other areas of the business, such as the kitchen and management, to facilitate a positive dining experience
- Demonstrate the use of established procedures to ensure efficient food service, including order taking, table management, and food presentation, while maintaining quality standards
- Effectively manage problems which arise during food service, such as delays, errors, or customer complaints, in order to minimise impact on service standards and customer satisfaction
- Be aware of legislation, regulations, and codes of practice on the delivery of food service in licensed premises, including food hygiene standards, allergen information, and customer service protocols
Training and Developing Staff in Licensed HospitalityReal unit · BIIAB
What you'll be able to do
- Apply knowledge and understanding of the training cycle in a business environment, identifying training needs and evaluating outcomes.
- Develop a training session applying the principles of training design, creating engaging and effective learning materials.
- Deliver a training session to one or more staff members, using appropriate training techniques and communication skills.
- Undertake a detailed evaluation of a training session looking at learner development, tutor development and the link between training and business profitability, identifying areas for improvement and measuring impact.
The honest bit
You’ve started things before
Most courses were built for a room full of people who aren’t you. A cohort moves on whether or not your week allowed it, and by the third week the thing you’re behind on becomes the reason you stop opening it.
There’s no cohort here, and no timetable to fall behind. Before anything starts, Zavmo asks when you’re sharpest and how long you can realistically sit down for, then builds the sessions around those answers. A bad fortnight changes your pace. It doesn’t put you behind.
And you only pay once you start learning. Searching and planning are free, and you can cancel any time — so the cost of finding out is an afternoon, not a year.
Your passport
Every credit is a stamp you keep
Level 2 credits are regulated. They don’t vanish when a subscription ends or a website closes. They travel to any employer, and Zavmo keeps the map of what you’ve earned and what’s next.
Each stamp is a real unit registered against this qualification.
Who’d teach you this
The Evidence Evaluator
Assessor
Helps you show what you can actually do, gathering the evidence that proves it as you learn.
Meet all twelve tutorsWhere this connects
Where these credits take you
A qualification is never a dead end here. See the jobs its credits open, the national occupational standards its units map to, and the future skills they quietly build.
- Co-ordinate the Recruitment and Activities of Temporary Workers in a Food and Drink Business
- Develop a Sales Promotion Strategy and Plan
- Devise and implement training and development plans for your hospitality team
- Lead Meetings Legacy
- Lead sections of meetings or briefings
- Lead, manage and follow up the meeting process
- Maintain the health, hygiene, safety and security of the working environment
- Manage accurate and appropriate billing and payment processes
Where this can lead
F&B Operations Director
Your journey starts here, but where it goes is really up to you. We'll give you the tools, the support, and the opportunities to build a truly rewarding career in F&B operations, whether you want to lead a single unit, manage a region, or become a specialist in your field.
See the whole journey →Skills it covers
What the job actually needs. These are the standards the units are built against, in the words employers and awarding bodies already use for the work itself.
How you’ll actually learn this
One-to-one, on your own real work
A qualification is usually something done to you: sit the class, sit the exam, hope it sticks. Here it’s the opposite. You learn it one-to-one with a companion, on your own real work, and you keep going until you can use it, not just recall it.
Applied to your work in any of these jobs
This unit enables learners to develop effective working relationships with colleagues by understanding the benefits of collabouration, demonstrating professional behaviour, communicating clearly, and identifying and addressing potential work-related difficulties.
- Remember
- Understand
- Apply
- Analyse
- Evaluate
- Create
Built for BIIAB Level 2 Certificate In Licensed Hospitality Skills
16 units in this credential, in the order it lists them, awarded by BIIAB.
- Develop working relationships with colleagues
- Developing a Food and Drinks Offering in Licensed Hospitality
- Employment Rights and Responsibilities in the Hospitality, Leisure, Travel and Tourism Sector
- Lead a team to improve customer service
- Lead and manage meetings
- Maintain the health, hygiene, safety and security of the working environment
and 10 more in the full unit list below.
One to one, not one to many
No two people run this the same way
A course is written once and handed to everyone. This is assembled around you, and keeps changing as it learns you. Five things it reads, and what each one changes.
- Your actual work Every unit is taught against a live piece of your own work, not a worked example from a textbook.
- What you already know The first conversation finds your starting point, so you skip what you can already do and spend the time on what you cannot.
- The conditions you learn under Not a learning-styles quiz. The evidence does not support those. The dimensions the research does back, read once and used to shape the plan.
- How far you got last time It picks up mid-thought. The tutor knows what you said, what you struggled with, and what it asked you to try.
- Which tutor suits the moment Twelve of them, each for a different kind of thinking. The one who walks you through a first idea is not the one who stress-tests it.
See how you learn, free. Eight questions, no sign-up. A directional taster; the diagnostic inside Zavmo goes deeper and keeps adapting.
Why it sticks
Most courses stop at remembering
There’s a well-known ladder of how deeply you learn something, called Bloom’s Taxonomy. Most courses get you up the first two rungs: you remember some facts, you pass a test, you forget it. Real skill lives at the top. Judging, deciding, creating. And this isn’t a generic ladder: every rung has a named Zavmo tutor who walks you up it.
- 6CreateThe Creative Catalyst
- 5EvaluateThe Evidence Evaluator
- 4AnalyseThe Analyst
- 3ApplyThe Coach
- 2UnderstandThe Connector
- 1RememberThe Builder
Where most courses leave you Where Zavmo takes you
The value
Why the companion is worth £70 a month
You’re not paying for the units. They’re regulated, and the same wherever you earn them. You’re paying for the one thing that decides whether you actually get there: a companion that makes them stick, on your real work.
That is one-to-one on this qualification, every day, on the work you already do, for £70 a month. Your first module is free, so you can see the teaching before you pay for any of it. Billed monthly, cancel any time and billing stops.
Earned on your own work, taught to the top.
Everything you just read, learned one-to-one on the job you already do. Your first module is free, so you can see the teaching before you pay for any of it.
Build my plan, freeNo card. See how this qualification maps onto your role and meet the tutors who’d teach it, free. The learning begins when you subscribe. It’s £70 a month, billed monthly. Cancel any time and billing stops.