How you’d get this certificate
- Zavmo teaches you. You learn the units one-to-one with an AI tutor, on your own work.
- You register with an approved centre. That is a college, training provider or employer iCan Qualifications Limited has approved to offer this qualification. Zavmo is not an approved centre, so you register with them, not with us.
- The centre assesses, and iCan Qualifications Limited awards. A qualified assessor at the centre judges your evidence, and the certificate comes from iCan Qualifications Limited.
The iCQ Level 5 Diploma in Leadership for Health and Social Care and Children and Young People's Services (England) is aimed at those in leadership roles. It covers promoting good practice, understanding factors affecting older people, and working with families. Learners will also explore professional supervision and supporting individuals.
These are the units iCan Qualifications Limited registers against this qualification. It is a catalogue, not a syllabus. Which of them you take depends on the combination the qualification requires, and that is set by the awarding body rather than by us. Every unit here is regulated. Zavmo teaches towards them on your own work, and work done here is recognised as prior learning under the agreements we hold.
Zavmo is not an awarding body, is not an approved centre, and is not affiliated with iCan Qualifications Limited. It does the teaching and the mapping. iCan Qualifications Limited sets this qualification and awards it, and a qualified human assessor makes the assessment decision.
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What each unit actually teaches you to do
Active support: lead interactive training Real unit · iCan Qualifications Limited
What you'll be able to do
- Understand the theoretical background to person-centred interactive training approaches
- Plan person-centred interactive training sessions to enhance whole team performance
- Lead person-centred interactive training sessions in situ, adapting to the needs of the learners
- Provide support to improve the performance of others following interactive training
Assess the individual in a health and social care setting Real unit · iCan Qualifications Limited
What you'll be able to do
- Understand the key principles and legal requirements underpinning assessment processes in health and social care settings.
- Understand the different methods and tools used in assessment, and their suitability for various individuals and situations.
- Lead the planning and implementation of assessments, ensuring they are person-centred and ethical.
- Contribute effectively to multi-disciplinary assessment teams, sharing expertise and insights.
- Manage and document the outcomes of assessments accurately and confidentially.
- Promote a clear understanding of the role and purpose of assessment to individuals, families, and colleagues.
- Review and evaluate the effectiveness of assessment processes, identifying areas for improvement and implementing changes.
Assess the needs of carers and families Real unit · iCan Qualifications Limited
What you'll be able to do
- Understand the contribution that families and carers make in caring for individuals, recognising the importance of their role and the challenges they may face.
- Engage with families and carers who are providing care, establishing effective communication and building trusting relationships.
- Assess the needs of families and carers, using appropriate methods and tools to identify their support requirements.
- Identify a plan to support families and carers, outlining specific interventions and resources to meet their identified needs.
Champion equality, diversity and inclusion Real unit · iCan Qualifications Limited
What you'll be able to do
- Understand diversity, equality and inclusion in own area of responsibility, recognising the importance of promoting these values in all aspects of work.
- Champion diversity, equality and inclusion, actively promoting these values and challenging discriminatory behaviour.
- Understand how to develop systems and processes that promote diversity, equality and inclusion, ensuring that these values are embedded in organisational practices.
- Manage the risks presented when balancing individual rights and professional duty of care, making informed decisions that respect both.
Develop and evaluate operational plans for own area of responsibility Real unit · iCan Qualifications Limited
What you'll be able to do
- Align objectives of own area of responsibility with those of own organisation
- Implement operational plans in own area of responsibility
- Monitor operational plans in own area of responsibility
- Evaluate operational plans in own area of responsibility
Develop and implement policies and procedures to support the safeguarding of children and young people Real unit · iCan Qualifications Limited
What you'll be able to do
- Understand the impact of current legislation, guidance and frameworks that underpin the safeguarding of children and young people.
- Support the review of policies and procedures for safeguarding children and young people to ensure they are up-to-date and effective.
- Implement policies and procedures effectively to safeguard children and young people from harm.
- Lead practice in supporting children and young people’s wellbeing and resilience to promote their safety and development.
Develop health and safety and risk management policies, procedures and practices in health and social care or children and young peoples settings Real unit · iCan Qualifications Limited
What you'll be able to do
- Implement and monitor compliance with health, safety, and risk management requirements
Develop procedures and practice to respond to concerns and complaints Real unit · iCan Qualifications Limited
What you'll be able to do
- Understand the relevant regulatory requirements, codes of practice, and current guidance pertaining to the effective management of concerns and complaints within the sector.
- Develop clear and comprehensive procedures for addressing concerns and complaints in a timely and appropriate manner.
- Lead the implementation of established procedures and best practices for effectively addressing concerns and complaints.
- Regularly review and evaluate the effectiveness of existing procedures and practices for addressing concerns and complaints, identifying areas for improvement and ensuring compliance.
Develop professional supervision practice in health and social care or children and young people’s work settings Real unit · iCan Qualifications Limited
What you'll be able to do
- Understand the overall purpose and objectives of professional supervision within health and social care or children and young people’s work settings.
- Understand how the core principles of professional supervision can be effectively applied to inform and enhance performance management practices in health and social care or children and young people’s work settings.
- Undertake thorough preparation for professional supervision sessions with supervisees in health and social care or children and young people’s work settings.
- Provide effective and constructive professional supervision to individuals working in health and social care or children and young people’s work settings.
- Effectively manage and resolve conflict situations that may arise during professional supervision sessions in health and social care or children and young people’s work settings.
- Critically evaluate own practice and performance when conducting professional supervision in health and social care or children and young people’s work settings, identifying areas for development.
Develop provision for family support Real unit · iCan Qualifications Limited
What you'll be able to do
- Understand the key policies that govern the provision of family support in the UK home nation.
- Understand the legislative frameworks that govern the provision of family support in the UK home nation.
- Develop a plan for the provision of family support services.
- Implement the planned provision for family support services.
- Support others in establishing positive and supportive relationships with families.
End of life and dementia care Real unit · iCan Qualifications Limited
What you'll be able to do
- Understand the key considerations for individuals with dementia at the end of life, including their specific needs and vulnerabilities.
- Understand how to provide effective support to individuals with dementia who are affected by pain and distress at the end of life, utilising appropriate techniques and interventions.
- Understand how to support the carers of individuals with dementia at the end of life, recognising their emotional and practical needs and providing appropriate guidance and resources.
Explore models of disability Real unit · iCan Qualifications Limited
What you'll be able to do
- Understand the complexities of different models of disability and their impact on individuals
- Review how models of disability underpin organisational practice and policies
- Develop others’ awareness of different models of disability and their implications for practice
Facilitate change in health and social care or children and young people’s settings Real unit · iCan Qualifications Limited
What you'll be able to do
- Understand the fundamental principles of change management within health and social care or children and young people's settings.
- Facilitate a shared understanding among stakeholders regarding the need for change within health and social care or children and young people's settings.
- Develop a comprehensive and approved change management plan tailored to the specific context of health and social care or children and young people's settings.
- Effectively gain support and buy-in from relevant individuals and groups for a proposed change initiative in health and social care or children and young people's settings.
- Implement approved change management plans in a structured and organised manner within health and social care or children and young people's settings.
- Evaluate the effectiveness of the change management process, identifying lessons learned and areas for future improvement in health and social care or children and young people's settings.
Facilitate coaching and mentoring of practitioners in health and social care or children and young people’s settings Real unit · iCan Qualifications Limited
What you'll be able to do
- Understand the benefits of coaching and mentoring practitioners in health and social care or children and young people’s settings, including improved performance and job satisfaction
- Promote coaching and mentoring of practitioners in health and social care or children and young people’s settings as a valuable professional development tool
- Identify the coaching and mentoring needs of practitioners in health and social care or children and young people’s settings through observation and discussion
- Implement coaching and mentoring activities in health and social care or children and young people’s settings, providing constructive feedback and support
- Review the outcomes of coaching and mentoring in health and social care or children and young people’s settings, evaluating its effectiveness and identifying areas for improvement
Facilitate the development of effective group practice in health and social care or children and young people’s settings Real unit · iCan Qualifications Limited
What you'll be able to do
- Understand how groups develop and function within health and social care or children and young people’s work settings.
- Create a climate that facilitates effective group work in health and social care or children and young people’s work settings.
- Facilitate a group effectively in health and social care or children and young people’s work settings.
- Enhance learning within a group by using power, authority and influence constructively in health and social care or children and young people’s work settings.
- Monitor and review the work of a group in health and social care or children and young people’s work settings.
Identify and act upon immediate risk of danger to substance misusers Real unit · iCan Qualifications Limited
What you'll be able to do
- Identify immediate risk of danger to substance misusers.
- Act upon immediate risk of danger to substance misusers.
Implement the positive behavioural support model Real unit · iCan Qualifications Limited
What you'll be able to do
- Understand the context and underpinning principles of the Positive Behavioural Support model.
- Understand the meaning of the term ‘challenging behaviour’ within the context of Positive Behavioural Support.
- Understand the various contexts in which challenging behaviour may occur.
- Contribute to the functional analysis process in relation to an individual's challenging behaviour.
- Understand the key characteristics and components of Positive Behavioural Support.
- Implement primary prevention strategies to reduce the likelihood of challenging behaviour.
- Use a person-centred approach to develop plans that promote participation and improve quality of life.
- Implement secondary prevention strategies to de-escalate situations and prevent challenging behaviour from escalating.
- Implement non-aversive reactive strategies to manage challenging behaviour in a safe and ethical manner.
- Understand and implement Positive Behavioural Support Plans effectively.
Independent Advocacy with Children and Young People Real unit · iCan Qualifications Limited
What you'll be able to do
- Provide Independent Advocacy support to children and young people
- Use UK, European and International legislation to promote children’s rights
- Respond to requests for Advocacy support
- Assist the child or young person to explore choices and potential consequences
- Support children and young people through a range of meetings and decision making processes
- Engage with professionals
- Use child protection systems to keep children and young people safe
Independent Mental Capacity Advocacy Real unit · iCan Qualifications Limited
What you'll be able to do
- Understand and use the Mental Capacity Act
- Provide Independent Mental Capacity Advocacy (IMCA)
- Work with the decision maker
- Challenge decisions made by the decision maker
- Work with people who lack capacity
- Work with accommodation and care review referrals
- Work with serious medical treatment referrals
- Work with adult protection referrals
- Construct an IMCA written report that meets statutory requirements
Independent Mental Health Advocacy Real unit · iCan Qualifications Limited
What you'll be able to do
- Know how Mental Health legislation affects IMHA qualifying patients.
- Provide Independent Mental Health Advocacy (IMHA).
- Respond to requests for IMHA support.
- Engage with professionals.
- Respond to individuals who have diverse needs.
- Work safely.
Lead active support Real unit · iCan Qualifications Limited
What you'll be able to do
- Understand how the active support model translates core values into person-centred practical action when working with individuals requiring care and support.
- Use practice leadership skills to promote positive interaction and engagement between individuals and their support network.
- Use practice leadership skills in supporting others to develop and implement person-centred daily plans that actively promote participation and independence for individuals.
- Use practice leadership skills in supporting others to maintain and enhance individuals’ overall quality of life through person-centred approaches.
Lead and manage a team within a health and social care or children and young people’s setting Real unit · iCan Qualifications Limited
What you'll be able to do
- Understand the key features and characteristics of effective team performance within a health and social care or children and young people’s setting, including communication, collaboration, and shared goals.
- Support the development and maintenance of a positive and supportive culture within the team for a health and social care or children and young people’s setting, promoting respect, trust, and open communication.
- Support the development and communication of a shared vision within the team for a health and social care or children and young people’s setting, ensuring that all team members are aligned with the organisation's goals and values.
- Develop a clear and achievable plan with team members to meet agreed objectives for a health and social care or children and young people’s setting, involving them in the planning process and ensuring their commitment.
- Support individual team members to work effectively towards agreed objectives in a health and social care or children and young people’s setting, providing guidance, feedback, and opportunities for professional development.
- Effectively manage team performance in a health and social care or children and young people’s setting, addressing any issues or challenges that may arise and ensuring that the team is meeting its objectives.
Lead and manage group living for adults Real unit · iCan Qualifications Limited
What you'll be able to do
- Develop the physical group living environment to promote positive outcomes for individuals.
- Lead the planning, implementation and review of daily living activities.
- Promote positive outcomes in a group living environment.
- Manage a positive group living environment.
Lead and manage group living for children Real unit · iCan Qualifications Limited
What you'll be able to do
- Understand the legal, policy, rights-based and theoretical framework for group living for children and young people.
- Lead the planning, implementation and review of daily living activities for children and young people in a group living setting.
- Promote positive outcomes for children and young people within a group living environment.
- Manage a positive group living environment that is safe, supportive and conducive to development.
- Safeguard children and young people effectively within a group living environment.
Lead person centred practice Real unit · iCan Qualifications Limited
What you'll be able to do
- Understand the theory and principles that underpin person centred practice.
- Lead a person-centred practice.
- Lead the implementation of active participation of individuals.
Lead positive behavioural support Real unit · iCan Qualifications Limited
What you'll be able to do
- Understand the theoretical background and current policy context of Positive Behavioural Support
- Conduct a functional analysis of an individual requiring Positive Behavioural Support
- Design and lead person-centred, primary prevention strategies
- Design and lead secondary prevention strategies
- Assess the appropriateness of reactive strategy use
- Lead the implementation of a Positive Behavioural Support Plan
- Manage and review the implementation of Positive Behavioural Support Plans
Lead practice in promoting the well being and resilience of children and young people Real unit · iCan Qualifications Limited
What you'll be able to do
- Understand how different approaches to promoting positive well being and resilience in children and young people impact on practice
- Lead practice in supporting children and young people’s well being and resilience
- Lead practice in work with carers who are supporting children and young people
- Lead practice in responding to the health needs of children and young people
- Lead the development of practice with children or young people to promote their well being and resilience
Lead practice that supports positive outcomes for child and young person development Real unit · iCan Qualifications Limited
What you'll be able to do
- Understand theoretical approaches to child and young person development, including key concepts and relevant research.
- Lead and support the developmental assessment of children and young people, ensuring assessments are accurate and contribute to positive outcomes.
- Develop and implement programmes with children or young people requiring developmental support, tailored to their individual needs.
- Evaluate programmes for children or young people requiring developmental support, measuring their effectiveness and identifying areas for improvement.
- Lead and promote support for children experiencing transitions, ensuring their well-being and minimising disruption.
- Lead positive behaviour support, promoting strategies that encourage positive behaviour and reduce challenging behaviour.
Lead support for disabled children and young people and their carers Real unit · iCan Qualifications Limited
What you'll be able to do
- Understand how current legislation and policy frameworks influence the provision of services for disabled children and young people, as well as their carers.
- Understand the potential impact that disability can have on the lives of children and young people, and the challenges faced by their carers.
- Lead the provision of child and young person-centred support services that meet their individual needs.
- Work collaboratively in partnership with other organisations and professionals to promote and improve services for disabled children and young people and their carers.
Lead the management of transitions Real unit · iCan Qualifications Limited
What you'll be able to do
- Understand the impact of change and transitions on the well-being of individuals.
- Lead and manage provision that supports workers to manage transitions and significant life events.
Manage an inter-professional team in a health and social care or children and young people’s setting Real unit · iCan Qualifications Limited
What you'll be able to do
- Understand the principles of inter-professional working within health and social care or children and young people’s settings.
- Manage service objectives through the inter-professional team in health and social care or children and young people’s setting.
- Promote effective inter-professional team working in health and social care or children and young people’s settings.
- Manage processes for inter-professional work with individuals in health and social care or children and young people's setting.
- Evaluate the effectiveness of inter-professional team work in health and social care or children and young people’s setting.
Manage domiciliary services Real unit · iCan Qualifications Limited
What you'll be able to do
- Understand factors that influence the management of domiciliary services.
- Manage domiciliary services effectively.
- Implement systems for working safely in domiciliary services.
- Supervise and support practitioners in order to promote individual’s needs and preferences in domiciliary services.
- Respond to day-to-day changes and emergencies in domiciliary services.
- Manage human resources required for domiciliary services.
Manage finance within own area of responsibility in health and social care or children and young people's setting Real unit · iCan Qualifications Limited
What you'll be able to do
- Understand the principles of financial management within own work setting.
- Plan the budget requirements for own area of responsibility.
- Manage a budget effectively and efficiently.
- Evaluate financial expenditure within own area of responsibility, identifying areas for improvement.
Manage health and social care practice to ensure positive outcomes for individuals Real unit · iCan Qualifications Limited
What you'll be able to do
- Understand the relevant theories and principles that underpin outcome-based practice in health and social care.
- Lead practice that promotes the social, emotional, cultural, spiritual and intellectual well-being of individuals receiving care and support.
- Lead practice that actively promotes individuals’ physical and mental health, encouraging healthy lifestyles and access to appropriate healthcare services.
- Lead inclusive provision that gives individuals choice and control over the outcomes they want to achieve, empowering them to make informed decisions about their care.
- Manage effective working partnerships with carers, families and significant others to achieve positive outcomes for individuals, ensuring their involvement in care planning and decision-making.
Manage induction in health and social care or children and young people’s settings Real unit · iCan Qualifications Limited
What you'll be able to do
- Understand the purpose and importance of induction programmes for health and social care or children and young people’s settings.
- Manage the induction process effectively in health, social care and children and young people’s work settings.
- Support the implementation of induction processes within health, social care and children and young people’s work settings.
- Evaluate the effectiveness of the induction process in health and social care or children and young people’s settings.
- Implement improvements to the induction process in health and social care or children and young people’s settings based on evaluation findings.
Manage physical resources Real unit · iCan Qualifications Limited
What you'll be able to do
- Understand the importance of sustainability when using physical resources within a hospitality environment.
- Identify the resource requirements for your own area of responsibility within the organisation.
- Obtain the necessary resources for your area of responsibility, adhering to organisational procedures.
- Monitor and review the quality and usage of resources within your area of responsibility to ensure efficiency and minimise waste.
Manage quality in health and social care or children and young people's setting Real unit · iCan Qualifications Limited
What you'll be able to do
- Understand the context of quality assurance in a health and social care or children and young people’s setting, including relevant legislation, regulations, and best practice guidelines.
- Implement quality standards in a health and social care or children and young people’s setting, ensuring adherence to policies and procedures.
- Lead the evaluation of quality processes in a health and social care or children and young people’s setting, identifying areas for improvement and implementing changes.
Principles of supporting individuals with a learning disability regarding sexuality and sexual health Real unit · iCan Qualifications Limited
What you'll be able to do
- Understand the typical stages of development of human sexuality.
- Understand how the sexual development of individuals with a learning disability can differ from typical development.
- Understand common sexual health issues that individuals may experience.
- Understand how to support individuals with learning disabilities in relation to sexual health issues.
- Understand relevant legislation influencing the support of sexuality for individuals with learning disabilities.
- Understand relevant legislation influencing the support of sexual health for individuals with learning disabilities.
- Support the sexual expression of an individual with a learning disability in a safe and appropriate manner.
Promote access to healthcare for individuals with learning disabilities Real unit · iCan Qualifications Limited
What you'll be able to do
- Understand issues related to access to healthcare services for individuals with learning disabilities, including barriers and inequalities.
- Understand the healthcare needs that may affect individuals with learning disabilities, including physical, mental, and emotional health.
- Understand good practice in supporting people with a learning disability to access healthcare services, promoting their rights and choices.
- Understand how to support others to develop, implement, monitor and review plans for healthcare, ensuring they are person-centred and effective.
- Develop processes to support others to meet the healthcare needs of individuals with a learning disability, promoting a proactive and coordinated approach.
- Promote good practice to others in their support of individuals with learning disabilities accessing healthcare, acting as a role model and advocate.
Promote awareness of sensory loss Real unit · iCan Qualifications Limited
What you'll be able to do
- Understand the various methods and strategies that can be employed to raise awareness of sensory loss within different contexts and target audiences.
- Effectively raise awareness of sensory loss through the implementation of planned activities and communication strategies.
- Review and evaluate the effectiveness of actions taken to promote awareness of sensory loss, identifying areas for improvement and future development.
Promote good practice in the support of individuals with autistic spectrum conditions Real unit · iCan Qualifications Limited
What you'll be able to do
- Understand how the different and evolving theories about autism reflect the complexity of autistic spectrum conditions.
- Understand the implications of the legal and policy framework underpinning the support of individuals with autistic spectrum conditions.
- Promote good practice in the support of individuals with an autistic spectrum condition.
- Promote to others positive communication strategies for individuals with an autistic spectrum condition.
- Implement strategies to support individuals with an autistic spectrum condition to manage their sensory world.
Promote professional development Real unit · iCan Qualifications Limited
What you'll be able to do
- Understand principles of professional development
Providing Independent Advocacy Management Real unit · iCan Qualifications Limited
What you'll be able to do
- Manage the day-to-day operations of Advocacy services.
- Implement and maintain effective record keeping systems for the Independent Advocacy Service.
- Recruit and induct new Independent Advocates into the service.
- Facilitate the involvement of service users in the running and development of the Independent Advocacy Service.
- Construct a comprehensive business plan for the Independent Advocacy Service.
- Measure and evaluate the outcomes of Advocacy interventions.
- Negotiate a Service Level Agreement with relevant stakeholders.
- Establish and maintain effective relationships with commissioners of Advocacy services.
- Promote the principles of Independent Advocacy and the services offered.
Providing Independent Advocacy to Adults Real unit · iCan Qualifications Limited
What you'll be able to do
- Provide Independent Advocacy support to adults in a range of settings, adhering to relevant legislation, codes of practice, and organisational policies.
- Treat the individual receiving Advocacy support as an individual, respecting their rights, dignity, and autonomy at all times.
- Assist the individual receiving Advocacy support to explore choices and potential consequences, providing impartial information and guidance to enable informed decision-making.
- Support adults through a range of meetings, including case conferences, reviews, and tribunals, ensuring their voice is heard and their rights are protected.
- Work safely, adhering to risk assessments and safeguarding procedures to protect both the individual receiving advocacy and the advocate themselves.
Providing Independent Mental Capacity Advocacy-Deprivation of Liberty Safeguards Real unit · iCan Qualifications Limited
What you'll be able to do
- Understand legislation which affects people who may be subject to Deprivation of Liberty Safeguards or the formal provisions of the Mental Health Act.
- Provide the statutory IMCA DOLS service.
- Construct an IMCA DOLS written report that meets statutory requirements.
- Challenge decisions related to Deprivation of Liberty Safeguards.
Recognise indications of substance misuse and refer individuals to specialists Real unit · iCan Qualifications Limited
What you'll be able to do
- Recognise indications of substance misuse in individuals.
- Assess and monitor the risks associated with substance misuse for individuals.
- Handle information relating to substance misuse appropriately, adhering to confidentiality and data protection requirements.
- Maintain accurate and up-to-date records relating to substance misuse.
- Refer individuals to appropriate specialist services for substance misuse support and treatment.
Recruitment and selection within health and social care or children and young people’s settings Real unit · iCan Qualifications Limited
What you'll be able to do
- Understand the recruitment and selection processes in health and social care or children and young people’s settings, including relevant legislation, policies, and best practices.
- Contribute to the recruitment process in health and social care or children’s and young people’s settings, by assisting with tasks such as preparing job descriptions and person specifications.
- Participate in the selection process in health and social care or children’s and young people’s settings, by taking part in activities such as shortlisting candidates and conducting interviews.
- Evaluate the recruitment and selection processes in health and social care or children’s and young people’s settings, identifying areas for improvement and making recommendations for future practice.
Safeguarding and protection of vulnerable adults Real unit · iCan Qualifications Limited
What you'll be able to do
- Understand the legislation, regulations and policies that underpin the protection of vulnerable adults.
- Lead service provision that protects vulnerable adults.
- Manage inter-agency, joint or integrated working in order to protect vulnerable adults.
- Monitor and evaluate the systems, processes and practice that safeguards vulnerable adults.
Support children’s speech, language and communication. Real unit · iCan Qualifications Limited
What you'll be able to do
- Understand the importance of speech, language and communication for children’s overall development.
- Understand the importance and the benefits of adults supporting the speech, language and communication development of the children in own setting.
- Provide support for the speech, language and communication development of the children in own setting.
- Contribute to maintaining a positive environment that supports speech, language and communication.
Support families who are affected by Acquired Brain Injury Real unit · iCan Qualifications Limited
What you'll be able to do
- Understand the impact on families who care for an individual who is in a minimally responsive or vegetative state.
- Understand the long term effects of acquired brain injury on family.
- Understand legislation that is relevant to carers of an individual effected by acquired brain injury.
- Assess the support required by families who hold the primary caring role.
- Work in partnership with other professionals and agencies.
Support families who have a child with a disability Real unit · iCan Qualifications Limited
What you'll be able to do
- Understand the impact on a family of having a child with a disability.
- Support families who have a child with a disability.
- Support families with a child with a disability to use informal networks and community resources.
- Work in partnership with other professionals and agencies to support families with a child with a disability.
Support individuals at the end of life Real unit · iCan Qualifications Limited
What you'll be able to do
- Understand the requirements of relevant legislation and agreed ways of working that are in place to protect the rights and dignity of individuals at the end of life.
- Understand the diverse range of factors that can affect end of life care, including physical, emotional, social, and spiritual considerations.
- Understand the principles and processes involved in advance care planning in relation to end of life care, including the importance of individual autonomy and informed consent.
- Provide compassionate and person-centred support to individuals and their key people during end of life care, addressing their specific needs and preferences.
- Understand how to address sensitive and complex issues that may arise in relation to end of life care, such as grief, loss, and spiritual concerns.
- Understand the roles of various organisations and support services that are available to individuals and their key people in relation to end of life care, including palliative care teams and bereavement support groups.
- Access appropriate support for the individual or their key people from the wider multidisciplinary team, ensuring a coordinated and holistic approach to care.
- Support individuals through the process of dying, providing comfort, reassurance, and dignity in their final moments.
- Take appropriate action following the death of individuals, including notifying relevant parties and providing support to bereaved families.
- Manage own feelings and emotions in relation to the dying or death of individuals, seeking support and supervision as needed to maintain professional boundaries and well-being.
Support individuals to access education, training or employment Real unit · iCan Qualifications Limited
What you'll be able to do
- Understand the value of engagement in training, education or employment for individuals.
- Understand how legislation, guidance and codes of practice support an individual to access training, education or employment.
- Understand the support available to individuals accessing education, training or employment.
- Support an individual to identify and access education, training or employment that meet their needs and preferences.
- Support individuals to undertake education, training or employment.
- Evaluate engagement in education, training or employment.
Support individuals to access housing and accommodation services Real unit · iCan Qualifications Limited
What you'll be able to do
- Understand the support available to individuals to access housing and accommodation services.
- Work with individuals to identify housing and accommodation services that meet their needs and preferences.
- Work with individuals to plan the steps required to access housing and accommodation services.
- Work with individuals to access housing and accommodation services, providing practical and emotional support.
- Work with housing and accommodation services to meet the identified needs of individuals.
- Contribute to the review of housing and accommodation services for individuals, providing feedback and suggestions for improvement.
Support individuals to stay safe from harm or abuse Real unit · iCan Qualifications Limited
What you'll be able to do
- Understand how legislative frameworks, such as the Care Act 2014 and safeguarding policies, support the safeguarding of individuals.
- Support individuals to gain an understanding of behaviours and situations that may make them vulnerable to harm or abuse.
- Support individuals to gain an understanding about how to stay safe from harm or abuse, including online safety.
- Work in ways that support individuals to stay safe, adhering to organisational policies and procedures.
Support individuals with multiple conditions and/or disabilities Real unit · iCan Qualifications Limited
What you'll be able to do
- Understand the specific implications of individuals having multiple conditions and/or disabilities on their overall well-being and support needs.
- Provide effective support to an individual who is living with multiple conditions and/or disabilities, addressing their diverse needs.
- Develop the skills and knowledge of others to enable them to provide appropriate support to individuals with multiple conditions and/or disabilities.
- Review the provision of services for individuals with multiple conditions and/or disabilities, identifying areas for improvement and ensuring quality of care.
Support individuals with sensory loss with communication Real unit · iCan Qualifications Limited
What you'll be able to do
- Understand the key stages of language development in individuals.
- Understand the various factors that can affect the language and communication skills of an individual with sensory loss.
- Understand the complexities involved in using specialist communication systems and technologies.
- Effectively support an individual with sensory loss in their communication needs.
- Support other individuals in learning how to make effective use of specialist communication methods and technologies.
- Review the effectiveness of communication support work and identify areas for improvement.
Support people who are providing homes to individuals Real unit · iCan Qualifications Limited
What you'll be able to do
- Carry out thorough assessments to determine the suitability of adult placement / shared lives carers for approval.
- Support adult placement / shared lives carers in preparing their homes and themselves for providing care to an individual.
- Effectively manage the matching process between adult placement / shared lives carers and the individuals requiring care.
- Monitor and regularly review the placements of individuals with adult placement / shared lives carers to ensure their well-being and the effectiveness of the arrangement.
Support the development of community partnerships Real unit · iCan Qualifications Limited
What you'll be able to do
- Understand the role of community partnerships in supporting individuals and communities.
- Identify where community partnerships could inform and support practice, enhancing service delivery.
- Bring people together to set up community partnerships, fostering collaboration and shared goals.
- Support the setting up of community partnerships, providing guidance and resources.
- Contribute to the running of community partnerships, actively participating in meetings and activities.
- Contribute to the review of community partnerships, evaluating their effectiveness and identifying areas for improvement.
Support the use of assistive technology Real unit · iCan Qualifications Limited
What you'll be able to do
- Understand the contribution that assistive technology can make to the lives of individuals, enhancing their independence and quality of life.
- Facilitate the use of assistive technology, ensuring individuals are able to use it effectively and safely.
- Develop others to facilitate the use of assistive technology, providing training and support to colleagues and carers.
- Review the provision of assistive technology, evaluating its effectiveness and making recommendations for improvement.
Understand Advance Care Planning Real unit · iCan Qualifications Limited
What you'll be able to do
- Understand the principles of advance care planning, including its legal and ethical framework.
- Understand the process of advance care planning, including how to initiate and facilitate discussions.
- Understand the person-centred approach to advance care planning, ensuring the individual's wishes and preferences are respected.
Understand Physical Disability Real unit · iCan Qualifications Limited
What you'll be able to do
- Understand the importance of differentiating between the individual and the disability, recognising that each person is unique and has their own strengths and abilities.
- Understand the concept of physical disability, including different types of physical impairments and their causes.
- Understand the impact of living with a physical disability within society, including barriers to participation, discrimination, and social attitudes.
- Understand the importance of promoting inclusion and independence for individuals with physical disabilities, empowering them to live fulfiling lives.
Understand Sensory Loss Real unit · iCan Qualifications Limited
What you'll be able to do
- Understand the various factors that can impact on an individual experiencing sensory loss.
- Understand the importance of effective communication strategies when interacting with individuals with sensory loss.
- Understand the main causes and conditions that can lead to sensory loss.
- Recognise the signs that an individual may be experiencing sight and/or hearing loss.
- Identify appropriate actions that can be taken to support an individual experiencing sight and/or hearing loss.
Understand children and young person’s development Real unit · iCan Qualifications Limited
What you'll be able to do
- Understand the typical patterns of development expected for children and young people from birth to 19 years of age.
- Understand the various factors that can impact the development of children and young people.
- Understand the benefits of early intervention strategies in supporting the development of children and young people.
- Understand the potential effects that transitions can have on the development of children and young people.
- Understand how the processes of assessing, monitoring, and recording the development of children and young people inform the selection and application of appropriate interventions.
Understand how to manage a team Real unit · iCan Qualifications Limited
What you'll be able to do
- Understand the attributes that contribute to effective team performance.
- Support the development of a team and its individual members.
- Promote a shared purpose and common goals within a team.
- Promote a ‘no-blame culture’ within a team, encouraging learning from mistakes.
- Understand different styles of leadership and management and their impact on team dynamics.
Understand how to support individuals during the last days of life Real unit · iCan Qualifications Limited
What you'll be able to do
- Understand common features of support during the last days of life.
- Understand the impact of the last days of life on the individual and others.
- Support individuals and others during the last days of life.
- Understand the actions to be taken following an individual’s death.
- Manage own feelings in relation to an individual’s dying or death.
Understand partnership working Real unit · iCan Qualifications Limited
What you'll be able to do
- Understand the principles and importance of partnership working within health and social care settings.
Understand professional management and leadership in health and social care or children and young people’s settings Real unit · iCan Qualifications Limited
What you'll be able to do
- Understand different theories of management and leadership and how they can be applied within health and social care or children and young people's settings.
- Understand the relationship and distinctions between professional management and leadership roles within these settings.
- Understand the key skills required for effective professional management and leadership in health and social care or children and young people's settings.
- Understand how policy drivers and changes impact professional management and leadership practices in health and social care or children and young people's services.
Understand safeguarding of children and young people _for those working in the adult sector_ Real unit · iCan Qualifications Limited
What you'll be able to do
- Understand the policies, procedures and practices for safe working with children and young people, including relevant legislation and guidance.
- Understand how to respond to evidence or concerns that a child or young person has been abused or harmed, following established protocols and reporting procedures.
Understand the factors affecting older people Real unit · iCan Qualifications Limited
What you'll be able to do
- Understand the impact of the ageing process on the physical health of older people.
- Understand the impact of the ageing process on the mental health of older people.
- Understand the impact of the ageing process on the social wellbeing of older people.
- Understand attitudes of society towards older people, including common stereotypes and misconceptions.
- Understand the importance of using person-centred approaches when working with older people.
- Understand the importance of promoting independence for older people in all aspects of their lives.
Understand the impact of Acquired Brain Injury on individuals Real unit · iCan Qualifications Limited
What you'll be able to do
- Understand Acquired Brain Injury, including its causes, types, and potential effects.
- Understand the impact on individuals of Acquired Brain Injury, considering physical, cognitive, emotional, and behavioural changes.
- Understand the specialist communication needs of an individual with Acquired Brain Injury, and how to adapt communication strategies accordingly.
- Understand the impact that personality changes can have on an individual and those providing support, and how to manage these changes effectively.
- Understand the impact of challenging behaviour resulting from Acquired Brain Injury, and strategies for managing and minimising such behaviour.
Understand the needs of children and young people who are vulnerable and experiencing poverty and disadvantage. Real unit · iCan Qualifications Limited
What you'll be able to do
- Understand the various factors that may significantly impact the outcomes and overall life chances of children and young people.
- Understand how poverty and disadvantage can negatively affect the development and well-being of children and young people.
- Understand the critical importance of early intervention strategies for children and young people who are experiencing disadvantage and vulnerability.
- Understand the importance of collaborative support and effective partnerships in improving outcomes for children and young people who are experiencing poverty and disadvantage.
- Understand the specific role of the practitioner in providing support to children and young people who are vulnerable and experiencing poverty and disadvantage.
Understand the process and experience of dementia Real unit · iCan Qualifications Limited
What you'll be able to do
- Understand the neurology of dementia, including the different types of dementia and their associated brain changes.
- Understand the impact of recognition and diagnosis of dementia on the individual, their family, and carers, including emotional, social, and practical considerations.
- Understand how dementia care must be underpinned by a person-centred approach, focusing on the individual's needs, preferences, and rights.
Understanding professional supervision practice Real unit · iCan Qualifications Limited
What you'll be able to do
- Understand the purpose of supervision in health and social care settings, including its role in supporting professional development, ensuring quality of care and promoting ethical practice.
- Understand how the principles of supervision can be used to inform performance management, including setting clear expectations, providing constructive feedback and addressing performance issues.
- Understand how to support individuals through professional supervision, providing guidance, encouragement and opportunities for reflection and learning.
- Understand how professional supervision supports performance, contributing to improved service delivery, enhanced job satisfaction and reduced stress and burnout.
Undertake a research project within services for health and social care or children and young people Real unit · iCan Qualifications Limited
What you'll be able to do
- Conduct a research project
Use and develop systems that promote communication Real unit · iCan Qualifications Limited
What you'll be able to do
- Address communication requirements in the job role
Work in partnership in health and social care or children and young peoples settings Real unit · iCan Qualifications Limited
What you'll be able to do
- Understand characteristics of effective partnerships
Work with families, carers and individuals during times of crisis Real unit · iCan Qualifications Limited
What you'll be able to do
- Understand the relevant legislation, policy and practice requirements when working with individuals, carers and families in times of crisis.
- Develop risk management strategies to ensure the safety and well-being of individuals, carers and families in times of crisis.
- Respond appropriately and effectively during times of crisis, following established procedures and guidelines.
- Review the outcomes of requests for action during times of crisis, evaluating the effectiveness of the response and identifying areas for improvement.
The national standards these units are built against
What the job actually needs, in the words employers and awarding bodies already use for the work itself.
- Standard
Lead and manage change in commissioning activities
- Standard
Lead others in improving health and wellbeing
- Standard
Lead teams and individuals to improve health and wellbeing
The credits, and who awards them
Level 5 credits are regulated, and they are awarded by iCan Qualifications Limited rather than by Zavmo. They don’t vanish when a subscription ends or a website closes. They travel to any employer, and Zavmo keeps the map of what you have covered and what is next.
What you would be collecting
Active support: lead interactive trainingAssess the individual in a health and social care settingAssess the needs of carers and familiesChampion equality, diversity and inclusionDevelop and evaluate operational plans for own area of responsibilityDevelop and implement policies and procedures to support the safeguarding of children and young peopleDevelop health and safety and risk management policies, procedures and practices in health and social care or children and young peoples settingsDevelop procedures and practice to respond to concerns and complaints
Each one is a real unit registered against this qualification.
How you’d practise it
You don’t watch this. You do it.
You are not assessed on remembering this. You are assessed on applying it, analysing it, evaluating it and producing something. So that is what the practice is: projects, role play and your own live cases, with a tutor in the room.
- Rehearse the conversation Apply
“Develop and implement policies and procedures to support the safeguarding of children and young people” is a conversation before it is a document. You have it with Zavmo playing the other person, badly at first, then again once you know what you actually want to say.
- Bring your own plan Create
For “Develop and evaluate operational plans for own area of responsibility” you bring the plan you are actually working on, not a case study. Zavmo pulls on the assumptions in it until the weak one shows.
- Draft the real one Create
You do “Develop health and safety and risk management policies, procedures and practices in health and social care or children and young peoples settings” on a real document of your own. Zavmo works on the draft you have to send anyway, so the coursework and the job are the same piece of work.
- Map a live decision Analyse
“Champion equality, diversity and inclusion” runs on a decision you are facing now. Zavmo maps it with you and shows what the second-order effect looks like before you find out the slow way.
What you leave holding
The standards this credential builds, in the shape the product keeps them
Nothing here is marked learned. There is no learner on a public page, so the map shows what the qualification covers rather than what anybody has done.
- Lead and manage change in commissioning activities
- Lead others in improving health and wellbeing
- Lead teams and individuals to improve health and wellbeing
How you would learn this
One to one, on the work you already do
A tutor sets the task against your own job and marks the reasoning, at your pace. There is no cohort to fall behind.
A lesson from Active support: lead interactive training, one of this qualification's own units.
Applied to your own work
This unit provides knowledge of person-centred interactive training theories and methods. Learners will develop skills to plan, lead, and support interactive training sessions that enhance team performance and address individual learning needs effectively.
- 1 Remember
- 2 Understand
- 3 Apply
- 4 Analyse
- 5 Evaluate
- 6 Create
It is £70 a month, billed monthly. Your free first module is Future Fluency, and you can cancel any time. Teaching towards this qualification begins when you subscribe.
Built for iCQ Level 5 Diploma in Leadership for Health and Social Care and Children and Young People's Services (England)
78 units in this credential, in the order it lists them, awarded by iCan Qualifications Limited.
- Active support: lead interactive training
- Assess the individual in a health and social care setting
- Assess the needs of carers and families
- Champion equality, diversity and inclusion
- Develop and evaluate operational plans for own area of responsibility
- Develop and implement policies and procedures to support the safeguarding of children and young people
and 72 more in the full unit list below.
Free tools
Want a read on where you stand?
Three free tools, no account needed. Each one ends with a role, a level and a way in.
Learned on your own work, taught one-to-one.
Everything you just read, learned one-to-one on the job you already do. Your free first module is Future Fluency, so you can see how the teaching works before you pay for anything.
Build my plan, freeNo card. See how this qualification maps onto your role and meet the tutors who’d teach it, free. The learning begins when you subscribe. It’s £70 a month, billed monthly. Cancel any time and billing stops.
The title, level, credits, guided learning hours and unit learning outcomes on this page are taken from the Ofqual Register of Regulated Qualifications. Contains public sector information licensed under the Open Government Licence v3.0. Where this data comes from.