These are the units NOCN registers against this qualification. It is a catalogue, not a syllabus. Which of them you take depends on the combination the qualification requires, and that is set by the awarding body rather than by us. Every unit here is regulated. Zavmo teaches towards them on your own work.
Zavmo is not an awarding body, is not an approved centre, and is not affiliated with NOCN. It does the teaching and the mapping. NOCN sets this qualification and awards it, and a qualified human assessor makes the assessment decision.
What each unit actually teaches you to do
Buddy a colleague to develop their skills Real unit · NOCN
What you'll be able to do
- Understand how to buddy a colleague
- Plan to buddy a colleague
- Support a buddy colleague carrying out work activities
Chair and lead meetings Real unit · NOCN
What you'll be able to do
- Prepare to lead meetings
- Chair and lead meetings
- Deal with post-meeting matters
Collaborate with other departments Real unit · NOCN
What you'll be able to do
- Understand how to collabourate with other departments
- Identify opportunities for collabouration with other departments
- Collabourate with other departments
Conduct quality audits Real unit · NOCN
What you'll be able to do
- Understand the principles underpinning the management of quality
- Prepare to carry out quality audits
- Conduct quality audits
Contribute to the development and implementation of an information system Real unit · NOCN
What you'll be able to do
- Understand the design and implementation of an information system
- Contribute to the development of an information system
- Contribute to the implementation of an information system
Contribute to the improvement of business performance Real unit · NOCN
What you'll be able to do
- Understand the principles of resolving business problems
- Understand improvement techniques and processes
- Solve problems in business
- Contribute to the improvement of activities
Deliver a presentation Real unit · NOCN
What you'll be able to do
- Understand the principles underpinning the delivery of presentations
- Prepare to deliver a presentation
- Deliver a presentation
Develop a presentation Real unit · NOCN
What you'll be able to do
- Understand how to develop a presentation
- Develop a presentation
Develop and implement an operational plan Real unit · NOCN
What you'll be able to do
- Understand the principles of operational planning
- Develop an operational plan
- Implement an operational plan
- Evaluate the effectiveness of an operational plan
Develop and maintain professional networks Real unit · NOCN
What you'll be able to do
- Understand the principles of effective networking
- Identify professional networks for development
- Maintain professional networks
Develop working relationships with stakeholders Real unit · NOCN
What you'll be able to do
- Understand working relationships with stakeholders
- Determine the scope for collabouration with stakeholders
- Develop productive working relationships with stakeholders
- Evaluate relationships with stakeholders
Discipline and grievance management Real unit · NOCN
What you'll be able to do
- Understand the principles supporting the management of discipline and grievance cases
- Manage a disciplinary case
- Manage a grievance
Employee rights and responsibilities Real unit · NOCN
What you'll be able to do
- Understand the role of organisations and industries
- Understand employers’ expectations and employees’ rights and obligations
Encourage innovation Real unit · NOCN
What you'll be able to do
- Identify opportunities for innovation
- Generate and test ideas for innovation and improvement
- Implement innovative ideas and improvements
Encourage learning and development Real unit · NOCN
What you'll be able to do
- Understand the principles of learning and development
- Support individuals' learning and development
- Evaluate individuals’ learning and development
Gather, analyse and interpret customer feedback Real unit · NOCN
What you'll be able to do
- Understand how to gather, analyse and interpret customer feedback
- Plan the collection of customer feedback on customer service issues
- Gather customer feedback
- Analyse and interpret customer feedback to recommend improvements
Implement and maintain business continuity plans and processes Real unit · NOCN
What you'll be able to do
- Plan for the implementation of business continuity plans and processes
- Implement business continuity plans and processes
- Maintain the fitness for purpose of on-going business continuity plans and processes
Implement change Real unit · NOCN
What you'll be able to do
- Understand the principles of change management
- Plan the implementation of change
- Manage the implementation of a change plan
- Evaluate the effectiveness of the implementation of change plans
Manage a budget Real unit · NOCN
What you'll be able to do
- Understand how to identify financial requirements
- Understand how to set budgets
- Manage a budget
- Evaluate the use of a budget
Manage a project Real unit · NOCN
What you'll be able to do
- Understand the management of a project
- Plan a project
- Manage a project
- Evaluate the effectiveness of a project
Manage business risk Real unit · NOCN
What you'll be able to do
- Understand the management of business risk
- Address business risk
- Mitigate business risk
Manage conflict within a team Real unit · NOCN
What you'll be able to do
- Understand the principles of conflict management
- Reduce the potential for conflict within a team
- Deal with conflict within a team
Manage events Real unit · NOCN
What you'll be able to do
- Understand the management of an event
- Manage the planning of an event
- Manage an event
- Follow up an event
Manage individuals' development in the workplace Real unit · NOCN
What you'll be able to do
- Carry out performance appraisals
- Support the learning and development of individual team members
Manage individuals’ performance Real unit · NOCN
What you'll be able to do
- Understand the management of underperformance in the workplace
- Manage individuals' performance in the workplace
Manage knowledge in an organisation Real unit · NOCN
What you'll be able to do
- Understand the principles of knowledge management
- Identify knowledge to be managed within an organisation
- Manage knowledge within an organisation
Manage personal and professional development Real unit · NOCN
What you'll be able to do
- Identify personal and professional development requirements
- Fulfil a personal and professional development plan
- Maintain the relevance of a personal and professional development plan
Manage physical resources Real unit · NOCN
What you'll be able to do
- Identify the need for physical resources
- Obtain physical resources
- Manage the use of physical resources
Manage redundancy and redeployment Real unit · NOCN
What you'll be able to do
- Understand the management of redundancy
- Understand the principles of redeployment
- Manage a redundancy
- Manage the redeployment of staff
Manage team performance Real unit · NOCN
What you'll be able to do
- Understand the management of team performance
- Allocate and assure the quality of work
- Manage communications within a team
Manage the impact of work activities on the environment Real unit · NOCN
What you'll be able to do
- Understand how to support environmentally-friendly working practices
- Organise work so as to minimise the impact on the environment
- Manage the environmental impact of the use of resources
Negotiate in a business environment Real unit · NOCN
What you'll be able to do
- Understand the principles underpinning negotiation
- Prepare for business negotiations
- Carry out business negotiations
Participate in a project Real unit · NOCN
What you'll be able to do
- Understand how to manage a project
- Support the delivery of a project
Prepare for and support quality audits Real unit · NOCN
What you'll be able to do
- Understand the principles underpinning the management of quality
- Prepare for quality audits
- Support quality audits
Principles of business Real unit · NOCN
What you'll be able to do
- Understand business markets
- Understand business innovation and growth
- Understand financial management
- Understand business budgeting
- Understand sales and marketing
Principles of leadership and management Real unit · NOCN
What you'll be able to do
- Understand the principles of effective decision making
- Understand leadership styles and models
- Understand the role, functions and processes of management
- Understand performance measurement
Principles of people management Real unit · NOCN
What you'll be able to do
- Understand the principles of workforce management
- Understand equality of opportunity, diversity and inclusion
- Understand team building and dynamics
- Understand performance management
- Understand training and development
- Understand reward and recognition
Procure products and/or services Real unit · NOCN
What you'll be able to do
- Identify procurement requirements
- Select suppliers
- Buy products and/or services
Promote equality, diversity and inclusion in the workplace Real unit · NOCN
What you'll be able to do
- Understand the organisational aspects of equality, diversity and inclusion in the workplace
- Understand the personal aspects of equality, diversity and inclusion in the workplace
- Support equality, diversity and inclusion in the workplace
Recruitment, selection and induction practice Real unit · NOCN
What you'll be able to do
- Understand the principles and theories underpinning recruitment, selection and induction practice
- Recruit people into an organisation
- Select appropriate people for the role
- Induct people into an organisation
Resolve customers’ complaints Real unit · NOCN
What you'll be able to do
- Understand the monitoring and resolution of customers’ complaints
- Deal with customers’ complaints
Resolve customers’ problems Real unit · NOCN
What you'll be able to do
- Understand the monitoring and resolution of customers’ problems
- Deal with customers’ problems
Review the quality of customer service Real unit · NOCN
What you'll be able to do
- Understand how to review the quality of customer service
- Plan the measurement of customer service
- Evaluate the quality of customer service
Support remote or virtual teams Real unit · NOCN
What you'll be able to do
- Assess the support needed by remote or virtual teams
- Support remote or virtual teams
The national standards these units are built against
What the job actually needs, in the words employers and awarding bodies already use for the work itself.
- Standard
Assist with budget setting within a record label context
- Standard
Carry out information security related business resilience activities
- Standard
Contribute to information security related business resilience activities
- Standard
Develop networks to provide access to business information, support and resources
- Standard
Develop productive working relationships with colleagues and stakeholders
- Standard
Develop professional networks in a food and drink environment
- Standard
Develop, maintain and evaluate business continuity plans and arrangements
- Standard
Developing, Maintaining and Evaluating Business Continuity Plans and Arrangements
- Standard
Implement Change
- Standard
Implement Change
- Standard
Implement Change
- Standard
Implement and evaluate change
- Standard
Manage a Budget
- Standard
Manage a budget
- Standard
Manage information, knowledge and communication systems
- Standard
Manage the redeployment of employees to new roles
- Standard
Promote business continuity management
- Standard
Put a strategic business plan into action
Showing 18 of 20 standards these units map to.
The jobs these credits are mapped to
A qualification is never a dead end here. Each of these is a job record this qualification is a mapped route into.
- 1 record
- 1 record
Where this can lead
Junior Content Curator
This work can lead to senior content curator roles, or into knowledge architecture, managing a knowledge management function.
See the whole journeyThe credits, and who awards them
Level 3 credits are regulated, and they are awarded by NOCN rather than by Zavmo. They don’t vanish when a subscription ends or a website closes. They travel to any employer, and Zavmo keeps the map of what you have covered and what is next.
What you would be collecting
Buddy a colleague to develop their skillsChair and lead meetingsCollaborate with other departmentsConduct quality auditsContribute to the development and implementation of an information systemContribute to the improvement of business performanceDeliver a presentationDevelop a presentation
Each one is a real unit registered against this qualification.
What you leave holding
The standards this credential builds, in the shape the product keeps them
Nothing here is marked learned. There is no learner on a public page, so the map shows what the qualification covers rather than what anybody has done.
- Assist with budget setting within a record label context
- Carry out information security related business resilience activities
- Contribute to information security related business resilience activities
- Develop networks to provide access to business information, support and resources
- Develop productive working relationships with colleagues and stakeholders
- Develop professional networks in a food and drink environment
- Develop, maintain and evaluate business continuity plans and arrangements
- Developing, Maintaining and Evaluating Business Continuity Plans and Arrangements
Free tools
Want a read on where you stand?
Three free tools, no account needed. Each one ends with a role, a level and a way in.
This qualification is no longer awarded.
Ofqual lists it as no longer awarded, so it cannot be started today. The last day to be awarded it was 31 July 2025. It is here because people still hold it.
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The title, level, credits, guided learning hours and unit learning outcomes on this page are taken from the Ofqual Register of Regulated Qualifications. Contains public sector information licensed under the Open Government Licence v3.0. Where this data comes from.