OCN London · RQF Entry Level
OCNLR Entry Level Extended Award in Progression (Entry 3)
You don’t just earn this. You learn to use it, one-to-one, on your own real work.
- LevelRQF Entry Level
- Total credits6
- Guided learning40 hours
- Units in this qualification182
Awarded by OCN London · on the Ofqual register
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See how this course maps onto your role
Ten quick questions, one per Future Fluency, asked against this qualification rather than a generic one.
About 5 minutes · No card · Nothing to commit to
What you’ll learn
What each unit actually teaches you to do
Provide a range of learning opportunities at Foundation level, that enable learners to follow a programme tailored to their learning needs, whilst at the same time achieving a nationally recognised qualification. They incorporate a large range of 300 units that can be combined in many different ways to produce learning pathways that meet your different learner needs and reflect their particular interests and aspirations.
These are the units OCN London registers against this qualification. It is a catalogue, not a syllabus. Which of them you take depends on the combination the qualification requires, and that is set by the awarding body rather than by us. Every unit here is regulated, and every one you earn is yours to keep.
Accessing Public TransportReal unit · OCN London
What you'll be able to do
- Know about various modes of transport available to the public, including their advantages and disadvantages.
- Plan a journey from one location to another using public transport, considering factors such as time, cost, and accessibility.
- Know how and when to pay for public transport, including different ticketing options and payment methods.
- Travel safely on various modes of public transport, adhering to safety regulations and demonstrating responsible behaviour.
Alcohol and Drug Misuse AwarenessReal unit · OCN London
What you'll be able to do
- Identify the differences between various types of drugs.
- Identify the differences between various types of alcoholic drinks.
- Explain the potential causes of alcohol and/or drug misuse.
- Describe the physical effects of drug and alcohol misuse.
- Describe the psychological effects of drug and alcohol misuse.
- Explain the implications of drug and/or alcohol misuse on others.
- Describe health issues associated with drug and alcohol misuse.
- Describe the potential effects of withdrawing from drugs.
- Describe the potential effects of withdrawing from alcohol.
- Identify agencies that offer help and information related to drug and alcohol misuse.
Amenity Horticulture SkillsReal unit · OCN London
What you'll be able to do
- Prepare ground effectively for planting activities.
- Plant various types of plants according to established horticultural practices.
- Prepare and turf an area to a professional standard.
- Maintain amenity planting and grassed areas, ensuring their health and appearance.
Applying Number SkillsReal unit · OCN London
What you'll be able to do
- Recognise the written form of whole numbers up to 1000.
- Identify the value of whole numbers up to 1000.
- Recognise number patterns involving whole numbers up to 1000.
- Approximate numbers by rounding.
- Use numbers up to 1000 in practical situations.
Aspects of CitizenshipReal unit · OCN London
What you'll be able to do
- Understand that individuals have rights and responsibilities
- Understand equal opportunity issues in relation to current legislation
- Understand the main functions of local and national government
- Know public services available in own local community
Assertiveness and Decision Making SkillsReal unit · OCN London
What you'll be able to do
- Speak up for him/herself in a structured situation, expressing needs and opinions clearly.
- Make decisions and choices in a structured situation, considering different options and their consequences.
- Recognise the rights and responsibilities of self and others in a group situation, promoting fairness and respect.
- Negotiate to achieve a desired outcome, using effective communication and compromise.
- Recognise the benefits of self-assertiveness and self-control in various situations.
Assist in Sports CoachingReal unit · OCN London
What you'll be able to do
- Prepare for assisting in a sports coaching session.
- Understand how to support participants’ behaviour and performance when assisting in coaching sessions.
- Understand the importance of effective communication when assisting in sports coaching.
Audio and Video SoftwareReal unit · OCN London
What you'll be able to do
- Use audio and/or video hardware and software to capture audio and/or video sequences effectively
- Use audio and/or video software tools to edit captured sequences, enhancing their quality and impact
- Play and present audio and/or video sequences to a specified audience, ensuring effective delivery
Basic CookingReal unit · OCN London
What you'll be able to do
- Cook basic food items and dishes safely and hygienically, following simple recipes and instructions.
Basic Food PreparationReal unit · OCN London
What you'll be able to do
- Prepare food items appropriately for either cold presentation or cooking, ensuring correct hygiene practices and food safety standards are followed.
Basic Performance SkillsReal unit · OCN London
What you'll be able to do
- Know about performance skills, including stage presence, vocal projection, and non-verbal communication
- Take a role in preparing for a performance, contributing to rehearsals and understanding their responsibilities
- Perform confidently for an audience, demonstrating the skills learned and engaging with the audience effectively
Brickwork: Introduction to Building a Half Brick Wall Three Courses HighReal unit · OCN London
What you'll be able to do
- Prepare effectively for bricklaying tasks, ensuring all necessary materials, tools, and equipment are readily available and in good working order.
- Build a half brick wall, three courses high, adhering to industry standards and demonstrating correct bricklaying techniques.
- Tidy the work area after completing the bricklaying task, ensuring all tools and materials are stored safely and the area is left clean and free from hazards.
Building a Three Brick Square Hollow PillarReal unit · OCN London
What you'll be able to do
- Select and use appropriate equipment safely to build a brick pillar.
- Construct a three brick square hollow pillar to a specified standard.
- Maintain and care for equipment used in building the brick pillar.
Checking and Maintaining Car Tyre Pressures and TreadReal unit · OCN London
What you'll be able to do
- Select and use relevant tools and equipment for checking and maintaining car tyres.
- Demonstrate how to check car tyre pressures.
- Demonstrate how to check car tyre tread depth.
- Demonstrate how to maintain car tyres to the required standards.
Checking and Maintaining Fluid Levels on a CarReal unit · OCN London
What you'll be able to do
- Select and use appropriate materials for checking and maintaining fluid levels in a car engine.
- Select and use appropriate equipment for checking and maintaining fluid levels in a car engine.
- Demonstrate how to check fluid levels in a car engine.
- Demonstrate how to maintain fluid levels in a car engine.
Clean and Prepare a Cycle for UseReal unit · OCN London
What you'll be able to do
- Demonstrate the ability to work safely when cleaning and preparing a cycle for use, adhering to relevant health and safety regulations and guidelines.
- Describe the characteristics and appropriate applications of various cycle cleaning and finishing products.
- Carry out the cleaning and preparation of a cycle for use, following established procedures and achieving a satisfactory standard of finish.
Clothing DesignReal unit · OCN London
What you'll be able to do
- Identify different aspects of clothing design, including materials, styles and purpose
- Follow a design brief to create a simple clothing design
College InductionReal unit · OCN London
What you'll be able to do
- Locate key facilities within the college or learning environment.
- Identify key members of staff and understand their respective roles.
- Identify and explain the reasons for attending college.
- Understand and adhere to own responsibilities while at college.
- Understand the key differences between college and a previous educational establishment.
- Identify and follow relevant Health and Safety procedures within the college environment.
Computer BasicsReal unit · OCN London
What you'll be able to do
- Know about the different parts of a computer, identifying their functions and relationships.
- Know computer terminology, defining key terms related to hardware and software.
- Know about computer performance and features, understanding how they impact system capabilities.
- Know about computer operating systems, identifying common operating systems and their basic functions.
Computer Security and PrivacyReal unit · OCN London
What you'll be able to do
- Know the basic principles of computer security and privacy, including common threats and vulnerabilities.
- Keep personal and sensitive information secure on computers and online.
- Protect self and family from online security threats such as phishing, malware, and scams.
- Keep a computer secure by using passwords, firewalls, and anti-virus software.
Core Skills For Art And CraftReal unit · OCN London
What you'll be able to do
- Follow health, safety and hygiene guidelines at all times
- Demonstrate an awareness of planning skills
- Demonstrate an awareness of organisational skills
- Understand the difference between craft equipment and materials
- Understand design elements
- Produce an art or craft piece of work
- Explain their work to others
Cultivating Plant CuttingsReal unit · OCN London
What you'll be able to do
- Take a cutting from a plant correctly.
- Root plant cuttings effectively.
- Plant cuttings appropriately.
- Cultivate plant cuttings to promote healthy growth.
- Follow guidance and instructions when cultivating plant cuttings.
Cutting and Hanging Wall CoveringsReal unit · OCN London
What you'll be able to do
- Select the appropriate equipment and tools required for cutting and hanging wall coverings, based on the type of wall covering and the specific task.
- Cut and hang wallpaper accurately and neatly to a flat, vertical wall, ensuring a professional finish with minimal waste.
- Maintain a clean and tidy work area throughout the wall covering process, disposing of waste materials responsibly and ensuring a safe working environment.
Data Handling: Extracting And Interpreting DataReal unit · OCN London
What you'll be able to do
- Extract relevant information from given data sets.
- Interpret extracted information to draw meaningful conclusions.
- Make numerical comparisons from information presented in bar charts.
- Make numerical comparisons from information presented in pictograms.
Data Handling: Recording And Representing DataReal unit · OCN London
What you'll be able to do
- Observe and record numerical information accurately.
- Organise and represent information in a clear and understandable format.
Data Management SoftwareReal unit · OCN London
What you'll be able to do
- Enter data records accurately into a data management system, following established protocols.
- Edit and maintain data records in a data management system, ensuring data integrity and accuracy.
- Retrieve and display data records to meet requirements, using appropriate search and filtering techniques.
Database SoftwareReal unit · OCN London
What you'll be able to do
- Enter structured information accurately into a database
- Edit structured information within a database effectively
- Organise structured information logically within a database
- Use database software tools to produce reports based on the data
Design and Imaging SoftwareReal unit · OCN London
What you'll be able to do
- Obtain information relevant to designs or images from specified sources
- Insert obtained information accurately into designs or images
- Use design and imaging software tools to manipulate drawings or images
- Use design and imaging software tools to edit drawings or images
Desktop Publishing SoftwareReal unit · OCN London
What you'll be able to do
- Use appropriate designs and page layouts for a publication.
- Input text and other information into a publication.
- Use desktop publishing software techniques to edit and format a publication.
Developing And Applying Addition And Subtraction SkillsReal unit · OCN London
What you'll be able to do
- Use addition involving whole numbers with up to three digits to give totals up to 1000
- Use subtraction involving numbers of up to three digits
- Use a combination of addition and subtraction calculations to solve problems
Developing And Applying Fraction SkillsReal unit · OCN London
What you'll be able to do
- Read common fractions accurately
- Write common fractions correctly
- Understand the meaning of common fractions
- Recognise equivalent forms of fractions
- Use equivalent forms of fractions in calculations
- Recognise common fractions such as a half, a quarter and a tenth
Developing And Applying Shape And Space SkillsReal unit · OCN London
What you'll be able to do
- Identify the properties of 2D shapes
- Identify the properties of 3D shapes
- Use the properties of 2D shapes to solve practical problems
- Use the properties of 3D shapes to solve practical problems
- Use appropriate vocabulary when describing and using shapes
Developing Angling SkillsReal unit · OCN London
What you'll be able to do
- Know and describe the different branches or disciplines of angling.
- Know and understand the regulations and legal requirements relating to angling in specific locations.
- Know and apply relevant Health and Safety requirements when participating in angling activities.
- Safely and effectively use angling equipment in a specific branch of angling.
- Select and use appropriate bait for different types of fish and angling conditions.
Developing Confidence Working With AnimalsReal unit · OCN London
What you'll be able to do
- Follow relevant Health and Safety rules and procedures when working with animals.
- Understand the natural behaviour and original habitat of a range of domesticated animals and the implications of this knowledge for their care and welfare.
- Recognise a range of behaviours in both animals and humans and understand the underlying reasons for these behaviours.
- Look after a range of animals and themselves, taking into consideration both their feelings and physical needs.
Developing Personal Hygiene Skills for Healthy Hands and FeetReal unit · OCN London
What you'll be able to do
- Know about common foot conditions, such as athlete's foot and verrucas.
- Know of the correct footwear to use for different activities and to maintain foot health.
- Understand how feet and toenails can be cared for, including washing, drying, and trimming.
- Understand the importance of keeping hands and nails clean to prevent the spread of infection.
- Understand that good nail care is important for personal hygiene and preventing the build-up of dirt and bacteria.
Developing Personal Hygiene Skills for Oral HealthReal unit · OCN London
What you'll be able to do
- Understand the importance of visiting the dentist regularly for check-ups and preventative care.
- Recognise problems that can occur from poor oral hygiene, such as tooth decay and gum disease.
- Understand the importance of correct tooth brushing techniques for maintaining good dental health.
- Know of the products that are available to support strong dental hygiene, such as toothpaste, mouthwash, and floss.
- Know what sorts of foods and drinks can cause tooth decay, such as sugary snacks and fizzy drinks.
Developing Skills for Gaining EmploymentReal unit · OCN London
What you'll be able to do
- Identify possible employment options, considering personal skills, interests, and local opportunities.
- Complete an application form, providing accurate and relevant information.
- Create a straightforward Curriculum Vitae (CV), highlighting key skills and experience.
- Understand how to conduct self at interview, demonstrating appropriate behaviour and communication skills.
- Locate job and training opportunities in a local area, using various resources and methods.
- Plan for future career development, setting realistic goals and identifying necessary steps.
Developing Skills for Listening to ChildrenReal unit · OCN London
What you'll be able to do
- Understand the value and benefits of listening to children.
- Understand the value and benefits of responding to children.
- Use active listening skills when communicating with children.
- Understand the importance of recognising children’s feelings.
- Understand the importance of acknowledging children’s feelings.
- Understand the importance of recognising children’s needs.
- Understand the importance of acknowledging children’s needs.
- Ask appropriate open questions when listening to children.
Developing Skills for Table Setting in your HomeReal unit · OCN London
What you'll be able to do
- Prepare and set a table for an informal function, demonstrating appropriate table setting skills.
- Set a table for different meals, adapting the table setting to suit the occasion.
Developing Skills for Using and Maintaining Garden ToolsReal unit · OCN London
What you'll be able to do
- Identify a range of common hand tools used in gardening
- Use a range of common garden hand tools safely and effectively
- Maintain a range of common garden hand tools in good working order
Developing Skills for a Healthy LifestyleReal unit · OCN London
What you'll be able to do
- Explain why personal fitness is important for good health
- Recognise the role that exercise plays in maintaining a healthy lifestyle
- Explain the importance of a balanced diet in promoting personal good health
- Explain the importance of personal hygiene and good grooming in relation to living healthily
- Understand the basic issues of sex education and contraception in the context of sexual health
- Take responsibility for own health and lifestyle through action planning for the future
Digital LifestyleReal unit · OCN London
What you'll be able to do
- Understand the fundamental principles of digital technology.
- Understand the basic concepts of digital audio.
- Understand the basic concepts of digital video.
- Understand the basic concepts of digital photography.
- Recognise the career opportunities available to individuals with experience in digital technology.
Discover Local HistoryReal unit · OCN London
What you'll be able to do
- Know about past history in the own local area, including significant events and figures.
- Get historical information from different sources, such as books, archives, and online resources.
- Get historical information from different sources, such as interviews with local residents.
- Create a record of findings from historical research, using appropriate methods.
- Create a record of findings from historical research, such as written reports, presentations, or displays.
Diversity in SocietyReal unit · OCN London
What you'll be able to do
- Know the meaning of the term ‘diversity’ and its application in society
- Know about diverse groups and their practices within society
- Know about the similarities that exist between different groups within society
- Know some of the consequences of prejudice and discrimination on individuals and groups
- Recognise the contributions of diverse groups to society and the positive impact they have
Division of Whole NumbersReal unit · OCN London
What you'll be able to do
- Divide two-digit whole numbers by a single digit accurately
- Divide two-digit whole numbers by single digits in everyday contexts, such as sharing or grouping
- Check answers to division calculations as required, using appropriate methods
Employment Contract and Payslip BasicsReal unit · OCN London
What you'll be able to do
- Know the importance of an employment contract, recognising its role in defining terms and conditions of employment.
- Know where to find key information on a payslip, including gross pay, deductions, and net pay.
- Know about the national minimum wage, understanding its purpose and application.
Engage in DiscussionReal unit · OCN London
What you'll be able to do
- Engage effectively in a discussion, contributing relevant points and listening to others' perspectives.
Family RelationshipsReal unit · OCN London
What you'll be able to do
- Identify different types of family units
- Describe problems which can occur within a family unit
- Recognise own needs for future development as a member of a family unit
Food Safety and StorageReal unit · OCN London
What you'll be able to do
- Describe basic hygiene rules related to food safety
- Describe how to store different types of food safely
- Identify when food should be discarded due to safety concerns
Food and Nutrition for ChildrenReal unit · OCN London
What you'll be able to do
- Describe the components of a balanced diet for children
- Explain common food allergies and their effects on children
- Describe food restrictions that affect the diets of different religious groups
- Describe food restrictions that affect the diets of different cultural groups
Garden HorticultureReal unit · OCN London
What you'll be able to do
- Identify different plants that grow in a garden or allotment environment.
- Demonstrate methods to propagate plants.
- Prepare an outside growing bed for planting.
- Grow and care for plants, following recognised horticultural practices.
Garden Maintenance SkillsReal unit · OCN London
What you'll be able to do
- Know the relevant tools and equipment used for garden maintenance, understanding their purpose and safe operation
- Maintain a garden, performing tasks such as weeding, planting, watering, and pruning under supervision
- Know the correct methods of garden waste disposal, including composting, recycling, and responsible disposal of non-recyclable waste
General Skills for Independent LivingReal unit · OCN London
What you'll be able to do
- Know the responsibilities involved in caring for their accommodation.
- Know the importance of maintaining personal hygiene and wearing clean clothes.
- Understand the importance of consuming a balanced diet and planning meals in advance.
- Recognise the care required to look after people.
- Understand the importance of budgeting and managing finances.
- Understand the importance of leisure time and participating in suitable activities.
Grammar And Punctuation In Practical UseReal unit · OCN London
What you'll be able to do
- Use writing to communicate information, ideas, and opinions effectively
- Use grammar and punctuation correctly in written communication to ensure clarity and accuracy
Grammar SkillsReal unit · OCN London
What you'll be able to do
- Use grammar effectively to aid understanding of written and spoken language.
Hair PlaitingReal unit · OCN London
What you'll be able to do
- Prepare the hair and equipment for basic hair plaiting techniques
- Carry out basic hair plaiting techniques, such as a three-strand plait
Hairdressing: Introduction to Assisting a StylistReal unit · OCN London
What you'll be able to do
- Assist a stylist with a technical service, following instructions and safety guidelines.
- Shampoo a client’s hair effectively and safely, using appropriate products.
Hairdressing: Introduction to Health and SafetyReal unit · OCN London
What you'll be able to do
- Comply with the relevant health and safety requirements in a salon environment.
- Maintain a high standard of personal hygiene and appearance appropriate for a salon environment.
Hairdressing: Working RelationshipsReal unit · OCN London
What you'll be able to do
- Assist at reception, following organisational procedures.
- Liaise with clients in a professional and appropriate manner.
- Liaise with colleagues effectively, maintaining positive working relationships.
Hand CareReal unit · OCN London
What you'll be able to do
- Prepare for a hand care treatment, ensuring a safe and hygienic environment.
- Provide a hand care treatment, following established procedures and techniques.
Handling Stock in a Retail EnvironmentReal unit · OCN London
What you'll be able to do
- Unpack stock in a retail environment.
- Move stock in a retail environment.
- Store stock safely in a retail environment.
- Fill up stock on display in a retail environment.
Health And Safety: ConstructionReal unit · OCN London
What you'll be able to do
- Identify dangers when working in construction.
- Identify precautions to take when working in construction.
- Identify specific dangers in construction environments.
- Identify specific precautions to take in construction environments.
- Work safely in a construction environment.
- Understand safe working practices in construction.
- Review own safe performance in a construction environment.
Health and FitnessReal unit · OCN London
What you'll be able to do
- Know about keeping fit.
- Interact with others in a health and fitness setting.
- Participate in structured activities to develop health.
- Participate in structured activities to develop fitness.
- Complete a simple training programme.
- Work safely when participating in health and fitness activities.
- Review own performance.
- Review own personal skills.
Health and Safety Awareness in the WorkplaceReal unit · OCN London
What you'll be able to do
- Understand how to respond appropriately in the event of accidents and emergencies in the workplace, following established procedures.
- Understand the potential causes of accidents or ill health in the work environment, identifying hazards and risks.
- Understand the main responsibilities of both employer and employee in relation to safe working practices, including legal requirements and organisational policies.
Home and Personal Safety AwarenessReal unit · OCN London
What you'll be able to do
- Describe methods of safeguarding a home, personal possessions, and oneself from potential risks and hazards.
- Explain the actions that need to be taken upon discovering a fire in a domestic setting.
- Participate appropriately in a fire drill, following instructions and procedures effectively.
- Identify general fire detection devices commonly found in homes and explain their purpose.
- Describe how to cope appropriately with an accident, including providing basic first aid and seeking assistance.
- Explain when and how to contact a local GP/Health Centre for medical advice and treatment.
- Describe how to summon the emergency services, providing accurate information and location details.
IT User FundamentalsReal unit · OCN London
What you'll be able to do
- Interact with and use an IT system to meet specific needs, demonstrating effective system navigation.
- Organise, store and retrieve information appropriately within an IT system, ensuring data integrity.
- Understand the need for safety and security practices when using IT systems, adhering to organisational guidelines.
- Respond to common IT system problems, implementing basic troubleshooting techniques.
Identification of Basic External and Internal Car PartsReal unit · OCN London
What you'll be able to do
- Identify and locate basic external car parts, naming their functions and positions on the vehicle.
- Identify and locate basic internal car parts, naming their functions and positions within the vehicle.
Improving Own FitnessReal unit · OCN London
What you'll be able to do
- Know about a range of different exercise and fitness activities.
- Participate in a range of exercise and fitness activities.
- Review own performance in exercise and fitness activities, identifying areas for improvement.
Improving Own SpellingReal unit · OCN London
What you'll be able to do
- Understand own spelling strengths and weaknesses, identifying areas for improvement.
- Maintain a personal spelling programme, implementing strategies to enhance spelling skills.
Indoor Team GamesReal unit · OCN London
What you'll be able to do
- Safely and correctly use indoor games equipment
- Interact effectively with others during indoor team games, demonstrating appropriate communication and teamwork skills
- Carry out set tasks within indoor team games, following instructions and contributing to the team effort
- Know the meaning of game tactics and how they can be used to improve performance
- Use safe working practices when participating in indoor team games, minimising risks and ensuring the safety of themselves and others
- Review own performance and personal skills in the context of indoor team games, identifying areas for improvement
Introduction to Assisting Workshop Practice in BrickworkReal unit · OCN London
What you'll be able to do
- Prepare for brickwork tasks, including selecting appropriate materials and tools.
- Dismantle a practice section of wall safely and effectively.
- Mix mortar for workshop practice to the correct consistency.
- Prepare the work area for workshop practice, ensuring a safe and organised environment.
- Tidy the work area after completing the brickwork tasks, disposing of waste materials appropriately.
Introduction to BrickworkReal unit · OCN London
What you'll be able to do
- Know about the tools used in brickwork, including their purpose and safe operation.
- Know about the equipment used in brickwork, including their purpose and safe operation.
- Know about the materials used in brickwork, including different types of bricks and mortar.
- Interact with others in an appropriate way, demonstrating effective communication skills.
- Work safely and correctly in a brickwork environment, following health and safety procedures.
- Select appropriate tools for specific brickwork projects.
- Select appropriate equipment for specific brickwork projects.
- Select appropriate materials for specific brickwork projects.
- Review own performance in brickwork tasks, identifying areas for improvement.
Introduction to Building and ConstructionReal unit · OCN London
What you'll be able to do
- Know the structure and working patterns of the Building and Construction industry, including different roles and responsibilities.
- Know about different types of career opportunities available in the Building and Construction industry, including entry requirements and progression routes.
- Develop and demonstrate an appropriate practical skill relevant to the Building and Construction industry, such as bricklaying, carpentry, or painting.
Introduction to Career PreparationReal unit · OCN London
What you'll be able to do
- Recognise own qualities, skills, interests and achievements relevant to career preparation.
- Know where to locate careers information, such as online resources and careers advisors.
Introduction to Carpentry and JoineryReal unit · OCN London
What you'll be able to do
- Know about the different tools, equipment and materials used in carpentry and joinery.
- Interact with others in an appropriate and respectful way in a carpentry and joinery environment.
- Work safely and correctly when undertaking basic carpentry and joinery tasks.
- Select appropriate tools, equipment and materials for specific carpentry and joinery projects.
- Review own performance when undertaking basic carpentry and joinery tasks.
Introduction to Customer Service SkillsReal unit · OCN London
What you'll be able to do
- Understand the benefits to the organisation of providing good customer service.
- Understand the possible consequences of providing poor customer service.
- Understand the value of making positive first impressions on customers.
- Understand how to use positive verbal and non-verbal communication when interacting with customers.
- Understand that respect for the individual is at the heart of good customer service.
- Understand his/her role in dealing with complaints from customers.
Introduction to Cyber Security AwarenessReal unit · OCN London
What you'll be able to do
- Know what cyber security is and how it affects everyday life.
- Know simple safe behaviours to adopt when online.
- Follow simple cyber-safe actions to protect themselves online.
Introduction to Developing Parenting SkillsReal unit · OCN London
What you'll be able to do
- Understand the role and responsibilities of a parent within the family unit.
- Know and understand the legal rights of children within a family unit.
- Understand the importance of actively listening to children and providing them with appropriate choices.
- Recognise and describe examples of ‘difficult’ behaviour in children of different ages.
- Know and apply various techniques for effectively dealing with difficult behaviour in children.
- Understand how children learn and develop through participation in daily family activities.
- Understand and address own personal needs as a parent to ensure effective parenting.
Introduction to Developing Skills for Caring for your ChildReal unit · OCN London
What you'll be able to do
- Provide physical care for children of different ages, including feeding, bathing, and changing nappies.
- Choose appropriate clothing and footwear for children, considering factors such as weather conditions and activity levels.
- Understand the importance of a child’s daily routine, including the benefits of regular mealtimes, sleep schedules, and playtime.
Introduction to Developing a Personal Learning ProgrammeReal unit · OCN London
What you'll be able to do
- Assess own skills and experience when planning for further learning.
- Seek advice and guidance in respect of own learning needs.
- Understand the purpose and value of discussing own learning programme with relevant individuals.
- Review progress on a personal learning programme.
Introduction to Food, Drink and CookingReal unit · OCN London
What you'll be able to do
- Know different kitchen utensils.
- Know different items of kitchen equipment.
- Understand the importance of preparing balanced meals.
- Understand the importance of preparing nutritious meals.
- Prepare hot drinks.
- Prepare cold drinks.
- Recognise food that does not need to be cooked.
- Prepare simple hot snacks.
- Prepare simple cold snacks.
Introduction to Group and Teamwork Communication SkillsReal unit · OCN London
What you'll be able to do
- Understand the roles of different group members working together, recognising the importance of individual contributions.
- Understand how to communicate verbally with group members effectively, using clear and concise language.
- Understand the importance of listening to others within group situations, demonstrating respect for different perspectives.
- Understand the importance of co-operation when working in group situations, contributing to a positive and productive team environment.
- Respond to praise and constructive criticism in a professional and appropriate manner.
- Understand relationships within own team, recognising the dynamics and potential challenges of working with others.
Introduction to Lip Reading SkillsReal unit · OCN London
What you'll be able to do
- Understand the basic principles of lip reading, including the visibility of different sounds and the challenges of homophones.
- Recognise the impact of strategies to improve effective communication, such as reducing background noise and ensuring clear visibility.
- Know how finger spelling works, including the handshapes used to represent different letters.
- Know the main features of how the ear functions, including the role of the outer, middle, and inner ear in hearing.
- Use non-verbal communication, such as facial expressions and body language, to enhance understanding.
- Differentiate between vowels and consonants and speech shapes, recognising the visual differences in lip movements.
Introduction to Painting and DecoratingReal unit · OCN London
What you'll be able to do
- Describe how to comply with safe working practices in a painting and decorating environment
- Prepare and maintain a work area for painting and decorating activities
- Use and maintain tools and equipment safely for painting and decorating activities
- Prepare one surface for the application of materials
- Apply materials to a prepared surface
Introduction to Preparing, Presenting and Keeping Food for Children and Young PeopleReal unit · OCN London
What you'll be able to do
- Prepare food safely and hygienically, adhering to relevant Health and Safety regulations.
- Store food safely and hygienically to prevent spoilage and contamination.
- Recognise and interpret “use by” dates on food products.
- Prepare nutritious food that meets the dietary needs of children and young people.
- Present food in a way that is visually appealing and attractive to children and young people, encouraging them to eat a balanced diet.
Introduction to Propagation of PlantsReal unit · OCN London
What you'll be able to do
- Recognise different forms of embryo plants
- Identify potential sources of embryo plants
- Demonstrate how to plant embryo plants appropriately
Introduction to Skills for EmployabilityReal unit · OCN London
What you'll be able to do
- Understand the importance of adhering to Health and Safety procedures in the workplace.
- Understand how to effectively participate in a work environment.
- Demonstrate the skills required to work effectively as part of a team.
- Recognise the social skills necessary for successful work and employment.
Introduction to Understanding Sex and RelationshipsReal unit · OCN London
What you'll be able to do
- Recognise a range of different types of relationships and family lifestyles
- Understand the qualities that help people to form positive and consensual relationships
- Understand that individuals have rights and responsibilities within a relationship
- Know the relevant laws in the United Kingdom relating to sex and sexuality
- Identify the main body parts related to sex and reproduction
- Know about different methods of contraception available
- Know about the agencies that are able to give help, advice and treatment on contraception and sexual health
- Communicate effectively about sex, sexuality and relationships
Introduction to Using AI Safely and ResponsiblyReal unit · OCN London
What you'll be able to do
- Know what Artificial Intelligence (AI) is and how it is used in everyday activities.
- Use simple AI tools safely, considering potential risks.
- Complete a guided practical AI task safely and responsibly, following instructions and guidelines.
Introduction to a Training CourseReal unit · OCN London
What you'll be able to do
- Understand the requirements for actively participating in a training course.
- Understand the organisation’s need for establishing and maintaining rules and regulations.
- Actively participate in assessment procedures.
- Participate in team-based games and activities.
- Be aware of the different agencies and employers who collaborate with the training provider.
- Understand the importance of commitment and maintaining regular attendance.
Introduction to the Hair and Beauty SectorReal unit · OCN London
What you'll be able to do
- Know the range of career opportunities available within the hair and beauty sector.
- Know the services typically offered by different types of salon (e.g. hairdressing, beauty therapy).
Introduction to the Hospitality IndustryReal unit · OCN London
What you'll be able to do
- Identify the main types of outlets within the hospitality industry.
- Describe the job opportunities available within the hospitality industry.
Issues of Substance MisuseReal unit · OCN London
What you'll be able to do
- Know about different types of legal and illegal substances and their classifications.
- Know about the potential impact of the use and misuse of substances on individuals and communities.
- Know about the types of help and support available to individuals who misuse substances, including local and national resources.
Keeping the Work Area Clean and Safe in a Retail EnvironmentReal unit · OCN London
What you'll be able to do
- Clean work areas effectively in a retail environment.
- Dispose of waste and rubbish safely in a retail environment, adhering to relevant guidelines.
- Ask for help appropriately in the event of an accident or emergency situation in a retail environment.
Living in the CommunityReal unit · OCN London
What you'll be able to do
- Understand the definition of a community and its key characteristics.
- Identify the location of buildings, facilities and services within their own local area.
- Describe the purpose and use of buildings, facilities and services within their own local area.
- Describe how to access community facilities of interest to themselves.
- Explain how an individual can contribute to a community.
Looking after Customers in a Retail EnvironmentReal unit · OCN London
What you'll be able to do
- Project a positive and professional image of self and the company to customers.
- Communicate effectively with customers in a retail environment.
- Deal with customer enquiries in a helpful and efficient manner.
Lubricate and Tension a Single Speed Cycle ChainReal unit · OCN London
What you'll be able to do
- Prepare the work area and tools for lubricating and tensioning a single speed cycle chain
- Lubricate and tension a single speed cycle chain correctly
- Tidy up the work area after completing the lubrication and tensioning of the cycle chain
Making And Using Story Sacks For Family LearningReal unit · OCN London
What you'll be able to do
- Know the purpose of story sacks, including their role in supporting family learning.
- Know the content typically included in story sacks, such as books, toys, and activities.
- Produce a story sack, selecting appropriate materials and resources.
- Create engaging and educational contents for a story sack, tailored to specific learning objectives.
Making Choices In Pursuit Of Personal GoalsReal unit · OCN London
What you'll be able to do
- Understand how own personal attributes have affected current situation to date
- Know about information resources relevant to future opportunities, including education, training and employment
- Set realistic and achievable personal goals
- Understand the practical implications of pursuing personal goals, including potential barriers and support mechanisms
Managing Social RelationshipsReal unit · OCN London
What you'll be able to do
- Interact appropriately with others in familiar social situations, demonstrating effective communication skills.
- Interact confidently and respectfully with others in familiar social situations, building positive relationships.
Measure: Capacity And TemperatureReal unit · OCN London
What you'll be able to do
- Estimate and measure capacity using appropriate units and measuring equipment
- Read and measure temperature using thermometers and appropriate scales
Measure: Distance And LengthReal unit · OCN London
What you'll be able to do
- Read and interpret distance measurements in everyday situations.
- Estimate, measure, and compare lengths using appropriate tools and techniques.
Measure: WeightReal unit · OCN London
What you'll be able to do
- Measure weight accurately using appropriate tools and techniques
- Order weights from lightest to heaviest, or vice versa
- Estimate weight of objects using prior knowledge and experience
Mixed Media In 2DReal unit · OCN London
What you'll be able to do
- Understand the appropriate use of materials and elements of design in mixed media art.
- Understand safe and effective workshop practices relevant to mixed media art.
- Create a work of art using mixed media techniques.
- Demonstrate a basic awareness of safe working practices in an art studio or workshop environment.
- Review and evaluate own work, identifying areas for improvement and development.
Money: Adding And SubtractingReal unit · OCN London
What you'll be able to do
- Add and subtract amounts of money using decimal notation accurately
- Use money in decimal notation to solve practical problems in everyday contexts
Motor Vehicle Workshop Tools and EquipmentReal unit · OCN London
What you'll be able to do
- Recognise common motor vehicle hand tools used in a workshop environment.
- Recognise common motor vehicle workshop equipment.
- Demonstrate the correct and safe use of motor vehicle hand tools.
- Demonstrate the correct and safe use of motor vehicle workshop equipment.
- Identify examples of measuring equipment used in a motor vehicle workshop.
- Identify examples of different locking and securing devices used on motor vehicles.
Multiplication of Whole NumbersReal unit · OCN London
What you'll be able to do
- Calculate whole number multiplication accurately
- Use 'X' and '=' symbols correctly in practical situations to solve multiplication problems
- Estimate answers to multiplication calculations to a reasonable degree of accuracy
- Check multiplication calculations to ensure accuracy
Needle/Textile CraftsReal unit · OCN London
What you'll be able to do
- Use equipment safely and correctly for needle/textile crafts
- Work with fabric to create a needle/textile craft item
- Tackle problems that arise during the needle/textile craft process
- Work safely at all times when undertaking needle/textile crafts
- Review own performance and personal skills development in needle/textile crafts
Outdoor Craft Skills using Natural MaterialsReal unit · OCN London
What you'll be able to do
- Safely carry out craft tasks in an outdoor environment, adhering to safety guidelines.
- Carry out a craft project using outdoor materials, demonstrating practical skills.
- Know a range of craft techniques applicable to outdoor materials and environments.
Participate in an ActivityReal unit · OCN London
What you'll be able to do
- Identify and give details of an activity suitable for participation.
- Participate actively and appropriately in a chosen activity.
- Review the activity, reflecting on personal performance and learning.
Participating in Leisure ActivitiesReal unit · OCN London
What you'll be able to do
- Know about a range of local leisure activities available in the community.
- Participate in local leisure activities, following instructions and guidelines.
- Know about the benefits of participating in leisure activities, such as improved physical and mental wellbeing.
- Know about Health and Safety issues related to participation in leisure activities, and how to minimise risks.
Personal Body Hygiene AwarenessReal unit · OCN London
What you'll be able to do
- Understand why bathing or showering is necessary for personal hygiene, explaining the benefits of cleanliness.
- Know the advantages of using toiletries, identifying different products and their purposes.
- Understand the need for regular changes of clothes, recognising the importance of cleanliness and hygiene.
Personal Digital Photograph ProcessingReal unit · OCN London
What you'll be able to do
- Use a software package to process digital photographs effectively.
Personal Information Management SoftwareReal unit · OCN London
What you'll be able to do
- Use a calendar function within personal information management software to schedule appointments and manage time effectively.
- Use a task list function within personal information management software to prioritise activities and track progress.
- Use an address book function within personal information management software to store, organise, and retrieve contact information efficiently.
Personal Learning GoalsReal unit · OCN London
What you'll be able to do
- Identify learning goals with reference to own skills, interests and other personal goals, setting achievable targets
- Know about opportunities and practical issues involved in pursuing learning goals, including available resources and potential challenges
- Plan a programme to achieve learning goals, outlining specific steps and timelines
- Know about the learning environment, understanding factors that can affect learning
- Review progress as a learner, evaluating achievements and identifying areas for improvement
- Review the plan to achieve personal goals, making adjustments as needed
Personal Study SkillsReal unit · OCN London
What you'll be able to do
- Take part in an initial screening process.
- Complete an assessment process.
- Know about own preferred learning style.
- Develop an action plan to achieve a personal learning goal.
- Demonstrate commitment to a learning project.
Physical Performance SkillsReal unit · OCN London
What you'll be able to do
- Know about the processes of warming up and relaxation.
- Use improvisation techniques.
- Create a short performance.
- Comment on own work.
Planning And Participating In Short WalksReal unit · OCN London
What you'll be able to do
- Plan a walk, considering factors such as route, weather conditions, and participant abilities.
- Know about undertaking a walk safely and responsibly, including awareness of potential hazards and appropriate behaviour.
- Participate in at least two walks, following planned routes and instructions.
- Maintain records of walks undertaken, including details of route, participants, and any incidents.
Planning Physical Care Needs of Young ChildrenReal unit · OCN London
What you'll be able to do
- Understand the physical care needs of children, considering their developmental stages.
- Know what is needed to meet the physical needs of children under 5 years of age, including hygiene, nutrition, and safety.
- Plan a physical care routine for a child under 5 years of age, taking into account individual needs and preferences.
Planting in a ContainerReal unit · OCN London
What you'll be able to do
- Plan planting schemes for decorative containers, considering factors such as plant compatibility and aesthetic appeal.
- Prepare the planting container, including selecting appropriate compost and drainage.
- Plant a container with selected plants, following correct techniques for planting and spacing.
Practical Floristry SkillsReal unit · OCN London
What you'll be able to do
- Know about design principles and elements used in floristry.
- Prepare the necessary materials, tools and equipment for the floristry construction process.
- Create a range of basic floral arrangements using appropriate techniques.
- Review own work and identify areas for improvement in floristry skills.
Preparation for a Recruitment InterviewReal unit · OCN London
What you'll be able to do
- Know about the importance of being prepared for a recruitment interview.
- Demonstrate recruitment interviewee skills.
Presentation SoftwareReal unit · OCN London
What you'll be able to do
- Input text and other information accurately within presentation slides
- Combine text and other information effectively within presentation slides
- Know the importance of checking information for copyright before using it in a presentation
- Use presentation software tools to structure slides logically
- Use presentation software tools to edit and format slides effectively
- Prepare slides effectively for presentation
Productivity ProgramsReal unit · OCN London
What you'll be able to do
- Understand the basics of productivity programs, identifying their purpose and common applications.
- Use common features and commands in productivity programs, demonstrating basic operational skills.
- Use the basics of word processing programs, creating and editing simple documents.
- Use the basics of spreadsheet programmes, entering and manipulating data in a spreadsheet.
- Use the basics of presentation programs, creating and delivering simple presentations.
- Use the basics of database programs, understanding data storage and retrieval.
Reading ComprehensionReal unit · OCN London
What you'll be able to do
- Read a piece of text and extract the main meaning.
- Obtain specific information from a written text.
- Use imagery techniques to aid understanding of written text.
- Identify the purpose of different texts based on their format and layout.
Reading Grammar and PunctuationReal unit · OCN London
What you'll be able to do
- Understand instructional texts.
- Know when to use punctuation and capitalisation.
Reading Key Personal WordsReal unit · OCN London
What you'll be able to do
- Read and understand key specialist words related to personal information and everyday tasks
- Complete a form accurately and legibly
Reception and Filing SkillsReal unit · OCN London
What you'll be able to do
- Perform reception duties effectively in an office environment.
- Carry out filing tasks accurately and efficiently in an office environment.
- Deal with messages promptly and appropriately in an office environment.
Recognising Employment OpportunitiesReal unit · OCN London
What you'll be able to do
- Know about different types of work available.
- Know about the concept of the labour market and its influence on employment.
Recognising Own Skills for Personal DevelopmentReal unit · OCN London
What you'll be able to do
- Know own personal strengths and weaknesses in various contexts.
- Recognise own skills and investigate different ways of achieving self-improvement.
- Describe current life situation and identify key relationships with others.
- Make positive and informed decisions that contribute to personal well-being.
- Set realistic personal objectives and create action plans for self-improvement.
Recognising Small AnimalsReal unit · OCN London
What you'll be able to do
- Recognise different species of small animals, identifying key characteristics
- Recognise and compare parts of the body between different animal species, noting similarities and differences
- Understand how animals move, describing different forms of locomotion
Remove and Replace Cycle Saddles, Seatposts and HandlebarsReal unit · OCN London
What you'll be able to do
- Prepare for the replacement of cycle saddles, seatposts and handlebars, including gathering necessary tools and equipment.
- Safely and correctly remove and replace a cycle saddle, seatpost and handlebars, following manufacturer's instructions.
- Tidy up the work area after completing the replacement, disposing of waste materials appropriately.
Remove and Replace Cycle Wheels, Tyres and Inner TubesReal unit · OCN London
What you'll be able to do
- Work safely on cycle wheels, adhering to health and safety guidelines.
- Know how cycle wheels function, including the role of spokes, rims, and hubs.
- Know how cycle tyres function, including different types and their characteristics.
- Know how cycle inner tubes function, including puncture repair techniques.
- Carry out the removal of cycle wheels from a bicycle frame.
- Carry out the removal of tyres from cycle wheels.
- Carry out the removal of inner tubes from cycle wheels.
- Carry out the replacement of inner tubes in cycle wheels.
- Carry out the replacement of tyres on cycle wheels.
- Carry out the replacement of wheels on a bicycle frame.
Respecting Children as IndividualsReal unit · OCN London
What you'll be able to do
- Know the reasons why children need to be respected as individuals.
- Know how adults can demonstrate respect towards children in various situations.
- Know different ways to empower children to develop as individuals, fostering their self-esteem and confidence.
- Ensure that children’s rights are respected and upheld in accordance with relevant legislation and guidelines.
Rights and Responsibilities of CitizenshipReal unit · OCN London
What you'll be able to do
- Describe fundamental human rights and their importance.
- Identify key aspects of the law and their impact on individuals.
- Explain the democratic and electoral process in the UK.
- Describe the rights and responsibilities of citizenship within a community.
Road Safety AwarenessReal unit · OCN London
What you'll be able to do
- Understand and demonstrate how to cross the road safely, following recognised safety procedures.
- Walk safely to specified destinations, taking into account potential hazards.
- Understand the potential impact of group behaviour on road safety and the importance of individual responsibility.
- Understand personal responsibilities and safety precautions when using a pedal cycle on public roads.
Routine Motorcycle ChecksReal unit · OCN London
What you'll be able to do
- Know the motorcycle systems and components that require routine checks, including their location and function.
- Know the information and equipment required for motorcycle maintenance checks, including manufacturer guidelines and appropriate tools.
- Safely and correctly carry out routine motorcycle checks, following established procedures and safety precautions.
Routine Vehicle ChecksReal unit · OCN London
What you'll be able to do
- Know the vehicle systems and components that require routine checks.
- Know the information and equipment required for carrying out vehicle maintenance checks.
- Safely and correctly carry out routine vehicle checks.
Routine Wheel and Tyre ChecksReal unit · OCN London
What you'll be able to do
- Work safely when carrying out routine wheel and tyre checks
- Know how wheels and tyres are constructed
- Know and understand wheel and tyre terminology
- Safely and correctly remove and refit road wheels
- Check tyre pressure and tread depth, in accordance with manufacturer's guidelines
Skills for EmployabilityReal unit · OCN London
What you'll be able to do
- Understand the need for Health and Safety procedures at work.
- Participate in a task in a work-simulated environment.
- Work as part of a team.
- Know the social skills needed for work.
Skills for Hygiene in the Home and Everyday LifeReal unit · OCN London
What you'll be able to do
- Explain the importance of maintaining a clean home environment
- Describe how to clean and care for clothing items
- Demonstrate the ability to maintain personal hygiene standards
- Describe how to maintain a healthy body through lifestyle choices
- Explain the importance of undergoing regular sight tests
Skills for ShoppingReal unit · OCN London
What you'll be able to do
- Plan a visit to a local shop, including considering transport, budget, and items to purchase.
- Buy items from a shop, using appropriate payment methods and checking receipts.
- Conduct self appropriately when on a shopping trip, demonstrating respect for staff and other customers.
Skills for Shopping for your HomeReal unit · OCN London
What you'll be able to do
- Identify the functions of different types of shops relevant to home needs
- Identify essential items needed to furnish a home
- Demonstrate how to use a budget effectively when shopping for the home
- Demonstrate correct and appropriate behaviour when in shops
Skin CareReal unit · OCN London
What you'll be able to do
- Prepare the work area and resources for a basic skin care treatment
- Provide a basic skin care treatment to meet client requirements
Soil Types and Garden HabitatsReal unit · OCN London
What you'll be able to do
- Know and identify the characteristics of different soil types commonly found in gardens.
- Know and describe the features of different garden habitats and their suitability for various plants and wildlife.
Sowing and Growing PlantsReal unit · OCN London
What you'll be able to do
- Use appropriate indoor sowing techniques.
- Use appropriate outdoor sowing techniques.
- Maintain and transplant seedling plants effectively.
- Use the processes of “hardening off” and “planting out” correctly.
Speaking To CommunicateReal unit · OCN London
What you'll be able to do
- Communicate effectively with others to obtain specific information.
- Present information clearly and concisely to others using appropriate methods.
Specialist/Bespoke SoftwareReal unit · OCN London
What you'll be able to do
- Input information using specialist or bespoke software applications, following established procedures.
- Organise information using specialist or bespoke software applications, creating logical structures.
- Use tools and techniques to edit information within specialist or bespoke software.
- Use tools and techniques to process information within specialist or bespoke software.
- Use tools and techniques to format information within specialist or bespoke software.
- Use tools and techniques to present information using specialist or bespoke software.
Spelling and Handwriting SkillsReal unit · OCN London
What you'll be able to do
- Write a legible letter, ensuring clarity and appropriate formatting
- Know about different strategies for learning to spell, including mnemonic devices and phonetic awareness
- Spell common words and relevant key words accurately, demonstrating an understanding of spelling rules
Spelling in PracticeReal unit · OCN London
What you'll be able to do
- Identify situations where accurate spelling is required, recognising the importance of correct spelling in different contexts
- Locate correct spellings using appropriate resources such as dictionaries, spell checkers, and online tools
Spreadsheet SoftwareReal unit · OCN London
What you'll be able to do
- Enter numerical data and other relevant information accurately into spreadsheets, and edit existing data as required.
- Use appropriate formulas and tools within spreadsheet software to summarise and display information effectively.
- Use appropriate tools and techniques to present spreadsheet information in a clear and understandable format.
Sustainability in Everyday LifeReal unit · OCN London
What you'll be able to do
- Identify what sustainability means in everyday life
- Describe how to make sustainable choices for home or learning
- Follow a simple sustainable action with support
Take Part in an ActivityReal unit · OCN London
What you'll be able to do
- Participate actively in a given activity, following instructions and contributing appropriately.
Teamwork SkillsReal unit · OCN London
What you'll be able to do
- Know about the task, demonstrating an understanding of the objectives and requirements.
- Work with others towards achieving given objectives, contributing effectively to a team effort.
- Identify progress, recognising milestones and achievements in relation to the task.
- Suggest ways of improving work with others to help achieve given objectives, contributing to the team's effectiveness.
The Angling EnvironmentReal unit · OCN London
What you'll be able to do
- Understand the various reasons why people engage in fishing as a recreational activity.
- Understand how to respect the angling environment by adhering to responsible fishing practices and minimising environmental impact.
- Understand the influence of the water cycle and weather patterns on angling conditions and fish behaviour.
- Know about the basic anatomy of fish, including key features and their functions.
- Know about the typical habitat of different species of fish, including their preferred water conditions and food sources.
The Internet And World Wide WebReal unit · OCN London
What you'll be able to do
- Understand the fundamental principles of the internet.
- Understand the fundamental principles of the World Wide Web.
- Utilise the World Wide Web to effectively search for information.
- Understand the basic principles of using email communication.
- Use email to compose, send, and manage messages effectively.
- Understand various other methods of communication available on the internet.
The Local CommunityReal unit · OCN London
What you'll be able to do
- Identify different groups of people within the local community, recognising their roles and contributions.
- Know about ways to actively participate in the local community, such as volunteering or attending local events.
TimeReal unit · OCN London
What you'll be able to do
- Accurately read and record time.
- Record and interpret common date formats.
- Apply the concept of time in practical, real-world situations.
Understand the Grooming of Small AnimalsReal unit · OCN London
What you'll be able to do
- Understand the importance of grooming small animals, including the benefits to the animal's health and well-being
- Groom a small animal safely and effectively, following appropriate procedures
- Understand the health and safety requirements for grooming small animals, including personal protective equipment and hygiene practices
- Clean and store grooming equipment correctly, maintaining a safe and hygienic environment
Understanding A Work Experience PlacementReal unit · OCN London
What you'll be able to do
- Know about the organisation where the work experience placement is taking place.
- Understand own role within the organisation during the work experience placement.
- Maintain acceptable conventions for personal presentation and behaviour in the workplace.
- Know the safe working practices in the work environment.
- Carry out tasks using appropriate work related skills.
Understanding Financial ServicesReal unit · OCN London
What you'll be able to do
- Understand what is meant by financial services and the range of products and services they offer.
- Understand what to expect from financial services providers in terms of customer service, transparency, and ethical conduct.
- Communicate effectively with financial services providers, including asking relevant questions and expressing concerns.
- Understand the importance of reading and understanding the small print in financial documents before making decisions.
- Understand the language and terminology commonly used to describe financial services and products.
Understanding How and Why to Support Children in Family LearningReal unit · OCN London
What you'll be able to do
- Understand the importance of family learning in raising achievement.
- Help improve literacy skills in a family learning context.
- Help improve numeracy skills in a family learning context.
- Recognise the different roles and responsibilities within family learning.
- Record learning activities and outcomes.
- Understand that being learners themselves can make a difference to children’s attitudes to lifelong learning.
- Understand the value of working with other groups to support family learning.
- Review own learning and development.
Understanding Human Growth and DevelopmentReal unit · OCN London
What you'll be able to do
- Know about the sequence of growth and development from birth to old age, identifying key milestones
- Know some of the factors that affect growth and development, such as nutrition, environment, and genetics
Understanding Self And OthersReal unit · OCN London
What you'll be able to do
- Understand own needs and wishes in different contexts, considering various situations and environments.
- Understand personal health issues, including factors that affect well-being and strategies for maintaining good health.
- Interact with others effectively, demonstrating appropriate communication and social skills.
- Understand personal relationships, recognising the importance of healthy and respectful interactions.
Understanding Young People, Law And OrderReal unit · OCN London
What you'll be able to do
- Understand why young people might become involved in crime, considering social and personal factors
- Know about the consequences of crime on different people, including victims, offenders, and communities
- Know about the structure and function of the Criminal/Youth Justice System
- Know about custodial and alternative forms of sentences available to the courts
- Know about the role of local agencies in preventing and addressing youth crime
Understanding the Skills Required for FloristryReal unit · OCN London
What you'll be able to do
- Identify the relevant tools and equipment required for floristry tasks.
- Identify the relevant plant material required for floristry tasks.
- Explain preservation and conditioning techniques used in floristry.
- Describe basic design principles used in floristry.
- Describe construction techniques used in floristry.
Undertaking an Enterprise ProjectReal unit · OCN London
What you'll be able to do
- Select a product to sell, based on research of a particular target market.
- Select a suitable venue to sell the product, considering factors such as accessibility and cost.
- Advertise the sale of the product, using appropriate methods for the target market.
- Set up a point of sale and sell products effectively to customers.
- Know about the various costs involved in undertaking an enterprise project, including materials and marketing.
- Know about own role and responsibilities within the enterprise project, and how it contributes to the overall success.
Using Addition and SubtractionReal unit · OCN London
What you'll be able to do
- Add whole numbers of up to three digits to give totals up to 1000.
- Carry out subtraction calculations involving whole numbers of up to three digits.
Using Computers for Family LearningReal unit · OCN London
What you'll be able to do
- Describe how computers can be used to support family learning activities and educational development.
- Identify different types of software that can be used to support family learning, explaining their features and benefits.
- Identify other equipment that can be used with computers to enhance family learning experiences.
- Explain how the Internet can be used as a resource to support family learning, including accessing educational websites and online learning platforms.
Using EmailReal unit · OCN London
What you'll be able to do
- Use e-mail software tools to compose and send messages effectively.
- Manage incoming email, including organising and prioritising messages.
- Respond to common problems encountered when using e-mail, such as sending failures or attachment issues.
Using Listening and Responding SkillsReal unit · OCN London
What you'll be able to do
- Obtain information effectively from others through active listening and questioning techniques.
- Use information gained from others to inform decisions and actions.
Using Mobile IT DevicesReal unit · OCN London
What you'll be able to do
- Configure a mobile device to meet specific needs, including adjusting settings and installing relevant applications.
- Input and store data on a mobile device, utilising appropriate methods and ensuring data security.
- Transfer data between mobile devices using various connectivity options and protocols.
- Implement basic maintenance procedures to maintain the performance of a mobile device, such as managing storage and updating software.
Using PunctuationReal unit · OCN London
What you'll be able to do
- Demonstrate the ability to use punctuation correctly to aid understanding in written communication
Using The Internet For ShoppingReal unit · OCN London
What you'll be able to do
- Locate specific goods for purchase using the internet and online search tools.
- Follow on-screen instructions and navigate the processes for ordering goods online.
- Understand and apply security measures to protect personal and financial information when using internet shopping sites.
Using the InternetReal unit · OCN London
What you'll be able to do
- Establish a connection to the Internet using appropriate hardware and software
- Utilise browser software to navigate between different webpages effectively
- Use browser tools to search for information from the Internet and the world-wide web, using appropriate search terms and techniques
- Use browser software to communicate information online, using appropriate methods such as email or online forms
- Know and understand safety and security practices when working online, including password management and awareness of online threats
Using the Telephone and PhotocopierReal unit · OCN London
What you'll be able to do
- Answer telephone calls in an office environment.
- Make telephone calls in an office environment.
- Use a photocopier in an office environment.
Valeting a Car InteriorReal unit · OCN London
What you'll be able to do
- Identify the appropriate equipment and tools required to valet a car interior
- Demonstrate the ability to valet a car interior effectively
Washing a Car ExteriorReal unit · OCN London
What you'll be able to do
- Use tools and equipment for washing a car exterior safely and effectively, including hoses, buckets, sponges, and cleaning solutions.
- Wash a car exterior, following a systematic approach to remove dirt and grime without damaging the paintwork.
Wax and Polish a Car ExteriorReal unit · OCN London
What you'll be able to do
- Use waxing and polishing equipment appropriately, following manufacturer's instructions and safety guidelines.
- Wax and polish a car exterior to a satisfactory standard, achieving a clean and shiny finish.
Word Processing SoftwareReal unit · OCN London
What you'll be able to do
- Input text accurately into word processing documents
- Edit word processing documents to correct errors and improve clarity
- Structure information within word processing documents using headings, paragraphs, and lists
- Use word processing software tools to format documents, including font styles, sizes, and spacing
- Use word processing software tools to present documents in a professional and visually appealing manner
Writing Composition SkillsReal unit · OCN London
What you'll be able to do
- Use writing to present information with a clear purpose.
- Plan written work, considering the audience and purpose.
- Revise written work to improve clarity and accuracy.
Young ParenthoodReal unit · OCN London
What you'll be able to do
- Know about the role and responsibilities of a young parent.
- Know about the limitations that young parenthood presents, including potential challenges and difficulties.
- Know about the opportunities that young parenthood presents, including personal growth and development.
- Make an action plan for being a young parent, including setting goals and identifying resources.
The honest bit
You’ve started things before
Most courses were built for a room full of people who aren’t you. A cohort moves on whether or not your week allowed it, and by the third week the thing you’re behind on becomes the reason you stop opening it.
There’s no cohort here, and no timetable to fall behind. Before anything starts, Zavmo asks when you’re sharpest and how long you can realistically sit down for, then builds the sessions around those answers. A bad fortnight changes your pace. It doesn’t put you behind.
And you only pay once you start learning. Searching and planning are free, and you can cancel any time — so the cost of finding out is an afternoon, not a year.
Your passport
Every credit is a stamp you keep
Entry Level credits are regulated. They don’t vanish when a subscription ends or a website closes. They travel to any employer, and Zavmo keeps the map of what you’ve earned and what’s next.
Each stamp is a real unit registered against this qualification.
Who’d teach you this

The Evidence Evaluator
Assessor
Helps you show what you can actually do, gathering the evidence that proves it as you learn.
Meet all twelve tutorsWhere this connects
Where these credits take you
A qualification is never a dead end here. See the jobs its credits open, the national occupational standards its units map to, and the future skills they quietly build.
Where this can lead
Construction Safety Specialist
Your journey in safety is really what you make it. We're here to provide the opportunities, the support, and the challenges to help you build a truly impactful and rewarding career. The most important thing is that you keep learning, stay curious, and never lose sight of why we do what we do: to keep people safe.
See the whole journey →Showing 6 roles, drawn from 7 job records mapped to this qualification.
Skills it covers
What the job actually needs. These are the standards the units are built against, in the words employers and awarding bodies already use for the work itself.
How you’ll actually learn this
One-to-one, on your own real work
A qualification is usually something done to you: sit the class, sit the exam, hope it sticks. Here it’s the opposite. You learn it one-to-one with a companion, on your own real work, and you keep going until you can use it, not just recall it.
Applied to your work in any of these jobs
Learners will gain knowledge of various public transport modes, their advantages and disadvantages, and accessibility features. The unit covers journey planning, payment methods, and safe, responsible travel on public transport.
- Remember
- Understand
- Apply
- Analyse
- Evaluate
- Create
Built for OCNLR Entry Level Extended Award in Progression (Entry 3)
182 units in this credential, in the order it lists them, awarded by OCN London.
- Accessing Public Transport
- Alcohol and Drug Misuse Awareness
- Amenity Horticulture Skills
- Applying Number Skills
- Aspects of Citizenship
- Assertiveness and Decision Making Skills
and 176 more in the full unit list below.
One to one, not one to many
No two people run this the same way
A course is written once and handed to everyone. This is assembled around you, and keeps changing as it learns you. Five things it reads, and what each one changes.
- Your actual work Every unit is taught against a live piece of your own work, not a worked example from a textbook.
- What you already know The first conversation finds your starting point, so you skip what you can already do and spend the time on what you cannot.
- The conditions you learn under Not a learning-styles quiz. The evidence does not support those. The dimensions the research does back, read once and used to shape the plan.
- How far you got last time It picks up mid-thought. The tutor knows what you said, what you struggled with, and what it asked you to try.
- Which tutor suits the moment Twelve of them, each for a different kind of thinking. The one who walks you through a first idea is not the one who stress-tests it.
See how you learn, free. Eight questions, no sign-up. A directional taster; the diagnostic inside Zavmo goes deeper and keeps adapting.
Why it sticks
Most courses stop at remembering
There’s a well-known ladder of how deeply you learn something, called Bloom’s Taxonomy. Most courses get you up the first two rungs: you remember some facts, you pass a test, you forget it. Real skill lives at the top. Judging, deciding, creating. And this isn’t a generic ladder: every rung has a named Zavmo tutor who walks you up it.
- 6CreateThe Creative Catalyst
- 5EvaluateThe Evidence Evaluator
- 4AnalyseThe Analyst
- 3ApplyThe Coach
- 2UnderstandThe Connector
- 1RememberThe Builder
Where most courses leave you Where Zavmo takes you
The value
Why the companion is worth £70 a month
You’re not paying for the units. They’re regulated, and the same wherever you earn them. You’re paying for the one thing that decides whether you actually get there: a companion that makes them stick, on your real work.
That is one-to-one on this qualification, every day, on the work you already do, for £70 a month. Your first module is free, so you can see the teaching before you pay for any of it. Billed monthly, cancel any time and billing stops.
Earned on your own work, taught to the top.
Everything you just read, learned one-to-one on the job you already do. Your first module is free, so you can see the teaching before you pay for any of it.
Build my plan, freeNo card. See how this qualification maps onto your role and meet the tutors who’d teach it, free. The learning begins when you subscribe. It’s £70 a month, billed monthly. Cancel any time and billing stops.