How you’d get it
How you’d get this certificate
- Zavmo teaches you. You learn the units one-to-one with an AI tutor, on your own work.
- You register with an approved centre. That is a college, training provider or employer ProQual Awarding Body has approved to offer this qualification. Zavmo is not an approved centre, so you register with them, not with us.
- The centre assesses, and ProQual Awarding Body awards. A qualified assessor at the centre judges your evidence, and the certificate comes from ProQual Awarding Body.
01What it is
The Level 3 Diploma in Management is a nationally recognised qualification for those working in a supervisory or management role, aimed at providing essential skills and knowledge for first-line supervisory activities.
These are the units ProQual Awarding Body registers against this qualification. It is a catalogue, not a syllabus. Which of them you take depends on the combination the qualification requires, and that is set by the awarding body rather than by us. Every unit here is regulated. Zavmo teaches towards them on your own work.
Zavmo is not an awarding body, is not an approved centre, and is not affiliated with ProQual Awarding Body. It does the teaching and the mapping. ProQual Awarding Body sets this qualification and awards it, and a qualified human assessor makes the assessment decision.
02The units
What each unit actually teaches you to do
Buddy a colleague to develop their skills Real unit · ProQual Awarding Body
It teaches you to buddy a colleague for skills development by planning buddying activities and providing practical support. You'll understand the roles and responsibilities involved in effective buddying relationships.
What you'll be able to do
- Understand how to buddy a colleague.
- Plan to buddy a colleague.
- Support a buddy colleague carrying out work activities.
Chair and lead meetings Real unit · ProQual Awarding Body
This unit covers the preparation, chairing, and leadership of meetings. You'll learn to set clear objectives, create agendas, manage meetings impartially, encourage participation, handle conflicts, summarise decisions, and address post-meeting actions effectively.
What you'll be able to do
- Prepare to lead meetings effectively
- Chair and lead meetings effectively
- Deal with post-meeting matters efficiently
Collaborate with other departments Real unit · ProQual Awarding Body
You'll gain an understanding of inter-departmental collabouration, including communication, benefits, and barriers. The unit develops skills to identify collabouration opportunities and work jointly with other departments to achieve shared goals.
What you'll be able to do
- Understand how to collaborate effectively with other departments within an organisation
- Identify opportunities for collaboration with other departments to improve organisational performance
- Collaborate with other departments to achieve shared goals and objectives
Conduct quality audits Real unit · ProQual Awarding Body
It teaches you to understand quality management principles and conduct quality audits. You'll prepare for audits, carry them out professionally, and identify areas for organisational improvement.
What you'll be able to do
- Understand the principles that underpin the effective management of quality within an organisation
- Prepare effectively to carry out quality audits in line with organisational procedures
- Conduct quality audits in a professional and objective manner
Contribute to the development and implementation of an information system Real unit · ProQual Awarding Body
This unit provides knowledge of information systems, including their purpose, components, and types. You'll contribute to the design, development, and implementation of information systems under supervision, including hardware and software selection.
What you'll be able to do
- Understand the fundamental principles of designing and implementing an information system
- Contribute effectively to the development of an information system, under supervision
- Contribute effectively to the implementation of an information system, under supervision
Contribute to the improvement of business performance Real unit · ProQual Awarding Body
It teaches you to understand business problem-solving principles and improvement techniques. They will analyse problems, develop solutions, and contribute to implementing and monitoring improvements in business activities.
What you'll be able to do
- Understand the principles of resolving business problems, including problem identification, analysis, and solution development
- Understand improvement techniques and processes, such as process mapping and root cause analysis
- Solve problems in business by applying appropriate problem-solving techniques and tools
- Contribute to the improvement of activities by implementing solutions and monitoring their effectiveness
Deliver a presentation Real unit · ProQual Awarding Body
This unit focuses on the principles and preparation for delivering presentations. You'll learn to structure presentations, prepare clear materials, engage audiences, and adapt delivery techniques to meet audience needs effectively.
What you'll be able to do
- Understand the principles underpinning the delivery of presentations
- Prepare to deliver a presentation effectively
- Deliver a presentation effectively
Develop a presentation Real unit · ProQual Awarding Body
You'll explore how to develop presentations by identifying target audiences, structuring content, and using visual aids. They will gain the ability to create presentations that are appropriate, clear, and engaging for specific audiences.
What you'll be able to do
- Understand how to develop a presentation
- Develop a presentation
Develop and implement an operational plan Real unit · ProQual Awarding Body
You'll study operational planning principles and develop skills to create, implement, and evaluate operational plans. The unit emphasises aligning plans with strategic objectives and effective resource allocation.
What you'll be able to do
- Understand the fundamental principles that underpin effective operational planning within an organisation.
- Develop a comprehensive operational plan that aligns with organisational objectives and resources.
- Implement an operational plan, ensuring resources are allocated effectively and activities are coordinated.
- Evaluate the effectiveness of an operational plan against pre-defined key performance indicators and organisational goals.
Develop and maintain professional networks Real unit · ProQual Awarding Body
It teaches you to understand effective networking principles and develop skills to identify, engage with, and maintain professional networks for career development through regular communication and relationship management.
What you'll be able to do
- Understand the principles of effective networking, including building rapport, active listening, and maintaining relationships.
- Identify relevant professional networks for development, based on career goals and industry trends.
- Maintain professional networks through regular communication, participation in events, and offering support to others.
Develop working relationships with stakeholders Real unit · ProQual Awarding Body
You'll understand the importance of stakeholder relationships and collabouration to achieve mutual goals. The unit develops skills to build, maintain, and evaluate productive working relationships with various stakeholders.
What you'll be able to do
- Understand the nature and importance of effective working relationships with stakeholders
- Determine the scope for collaboration with stakeholders to achieve mutual goals
- Develop productive and mutually beneficial working relationships with stakeholders
- Evaluate the effectiveness of relationships with stakeholders and identify areas for improvement
Discipline and grievance management Real unit · ProQual Awarding Body
This unit covers the principles and legal framework of discipline and grievance management. You'll learn to manage disciplinary and grievance cases fairly and in compliance with organisational procedures and legislation.
What you'll be able to do
- Understand the principles and legal framework underpinning the management of discipline and grievance cases in the workplace
- Understand the importance of fairness, consistency, and confidentiality in handling such cases
- Manage a disciplinary case, following established procedures and ensuring a fair outcome
- Manage a grievance, investigating the complaint and seeking a resolution that satisfies all parties involved
Employee rights and responsibilities Real unit · ProQual Awarding Body
This unit provides learners with knowledge of employee rights and responsibilities, including roles of trade unions and government agencies. You'll understand employer expectations and industry-specific regulations affecting employee conduct.
What you'll be able to do
- Understand the role of organisations and industries in relation to employee rights and responsibilities
- Understand employers’ expectations of employees in the workplace
- Understand employees’ rights and obligations under employment law
Encourage innovation Real unit · ProQual Awarding Body
You'll explore how to identify opportunities for innovation, generate and test ideas, and implement improvements. The unit develops skills to foster innovation and monitor its impact within a specific organisational context.
What you'll be able to do
- Identify opportunities for innovation within a specific context
- Generate ideas for innovation and improvement, and test their feasibility
- Implement innovative ideas and improvements effectively, monitoring their impact
Encourage learning and development Real unit · ProQual Awarding Body
You'll understand learning and development principles, support individuals through appropriate training methods and resources, and evaluate learning outcomes to identify further development needs.
What you'll be able to do
- Understand the principles of learning and development, including learning styles, training methods, and evaluation techniques
- Support individuals' learning and development by providing appropriate resources, guidance, and feedback
- Evaluate individuals’ learning and development to measure progress and identify areas for further development
Gather, analyse and interpret customer feedback Real unit · ProQual Awarding Body
You'll learn to gather, analyse, and interpret customer feedback to improve service quality. The unit covers planning feedback collection, using various methods, and recommending improvements based on analysed data.
What you'll be able to do
- Understand the importance of gathering customer feedback for service improvement
- Understand different methods for gathering customer feedback
- Understand techniques for analysing and interpreting customer feedback data
- Plan the collection of customer feedback on specific customer service issues
- Use appropriate methods to gather customer feedback effectively
- Analyse customer feedback data to identify trends and patterns
- Interpret customer feedback to recommend specific improvements to customer service processes and procedures
Health and Safety Procedures in the Workplace Real unit · ProQual Awarding Body
You'll gain knowledge of workplace health and safety procedures, including hazard identification, relevant legislation, and organisational policies. They will develop skills to carry out tasks safely, use personal protective equipment correctly, and report concerns.
What you'll be able to do
- Know health and safety procedures in the workplace.
- Carry out tasks with regard to health and safety in the workplace.
Implement and maintain business continuity plans and processes Real unit · ProQual Awarding Body
This unit covers the planning, implementation, and maintenance of business continuity plans and processes. You'll identify risks, develop response procedures, and ensure ongoing fitness for purpose to support organisational resilience.
What you'll be able to do
- Plan for the implementation of business continuity plans and processes, considering potential risks and vulnerabilities.
- Implement business continuity plans and processes, ensuring staff are trained and resources are available.
- Maintain the fitness for purpose of on-going business continuity plans and processes through regular testing, review and updates.
Implement change Real unit · ProQual Awarding Body
You'll explore change management principles and develop skills to plan, manage, and evaluate change initiatives. The unit covers change models, stakeholder engagement, communication strategies, and managing resistance to change.
What you'll be able to do
- Understand the core principles of change management, including different change models and their application.
- Plan the implementation of change, considering potential barriers and developing strategies to overcome them.
- Manage the implementation of a change plan, communicating effectively and monitoring progress against agreed milestones.
- Evaluate the effectiveness of the implementation of change plans, identifying lessons learned and areas for improvement in future change initiatives.
Manage a budget Real unit · ProQual Awarding Body
This unit provides knowledge and skills to manage budgets effectively. You'll identify financial requirements, set budgets, monitor income and expenditure, and evaluate budget performance to support organisational financial control and improvement.
What you'll be able to do
- Understand how to identify the financial requirements of a specific project or department
- Understand how to set realistic and achievable budgets based on identified financial requirements
- Manage a budget effectively, monitoring income and expenditure
- Evaluate the use of a budget and identify any variances or areas for improvement
Manage a project Real unit · ProQual Awarding Body
This unit covers project management principles, including planning, managing, and evaluating projects. You'll define objectives, allocate resources, coordinate activities, monitor progress, and assess project effectiveness.
What you'll be able to do
- Understand the management of a project, including project lifecycles, roles, and responsibilities
- Plan a project, defining objectives, scope, timelines, and resources
- Manage a project, coordinating activities, monitoring progress, and addressing issues
- Evaluate the effectiveness of a project against its objectives and identify lessons learned
Manage business risk Real unit · ProQual Awarding Body
You'll gain an understanding of business risk management, including identifying, assessing, and addressing risks. The unit covers strategies to mitigate risks and their importance in supporting organisational objectives.
What you'll be able to do
- Understand the key principles of business risk management within an organisation
- Understand the processes involved in identifying and assessing business risks
- Address identified business risks effectively
- Implement strategies to mitigate business risks and minimise their impact
Manage conflict within a team Real unit · ProQual Awarding Body
This unit provides learners with an understanding of conflict management within teams. They will learn to reduce potential conflict through proactive measures and address conflicts constructively to maintain team performance.
What you'll be able to do
- Understand the principles of conflict management and resolution
- Reduce the potential for conflict within a team through proactive measures
- Deal with conflict within a team in a fair and constructive manner
Manage events Real unit · ProQual Awarding Body
This unit covers event management from planning to follow-up. You'll learn to set objectives, create timelines, coordinate resources, manage event execution, and evaluate outcomes to ensure successful events.
What you'll be able to do
- Understand the fundamental principles of event management, including planning, execution, and post-event activities
- Manage the planning phase of an event, including defining objectives, creating timelines, and allocating resources
- Manage the execution of an event, ensuring smooth operations and addressing any issues that arise
- Follow up on an event, evaluating its success, gathering feedback, and preparing reports
Manage individuals' development in the workplace Real unit · ProQual Awarding Body
You'll develop the ability to conduct fair and objective performance appraisals, provide constructive feedback, and support individual learning and development to enhance workplace performance.
What you'll be able to do
- Carry out performance appraisals in a fair and objective manner, providing constructive feedback and identifying areas for development.
- Support the learning and development of individual team members through coaching, mentoring, and identifying appropriate training opportunities.
Manage individuals’ performance Real unit · ProQual Awarding Body
This unit covers understanding organisational procedures for managing underperformance and the causes thereof. You'll be able to identify underperformance, apply management strategies, and provide constructive feedback to improve individual performance.
What you'll be able to do
- Understand the organisation's procedures for managing underperformance in the workplace
- Understand the potential causes of underperformance in the workplace
- Identify instances of underperformance in the workplace
- Implement strategies to manage and improve individuals' performance in the workplace
- Provide constructive feedback to individuals regarding their performance
- Document and report on individuals' performance management
Manage knowledge in an organisation Real unit · ProQual Awarding Body
You'll understand knowledge management principles and the role of technology. They will identify types of organisational knowledge and implement strategies to manage knowledge assets effectively.
What you'll be able to do
- Understand the fundamental principles underpinning effective knowledge management within an organisation
- Identify the types of knowledge that should be managed to support organisational objectives
- Implement strategies for effectively managing knowledge assets within an organisation
Manage personal and professional development Real unit · ProQual Awarding Body
This unit focuses on identifying and fulfilling personal and professional development requirements.
What you'll be able to do
- Identify personal and professional development requirements
Manage physical resources Real unit · ProQual Awarding Body
You'll learn to identify, obtain, and manage physical resources needed for business operations. The unit covers procurement methods, resource maintenance, security, and the impact of resource shortages on performance.
What you'll be able to do
- Identify the need for physical resources to support business operations
- Obtain physical resources through appropriate procurement methods
- Manage the use of physical resources efficiently and effectively, ensuring their maintenance and security
Manage redundancy and redeployment Real unit · ProQual Awarding Body
This unit covers the management of redundancy and redeployment, including legal and ethical considerations. You'll learn to manage redundancy processes fairly and compliantly, and to facilitate staff redeployment effectively.
What you'll be able to do
- Understand the legal and ethical considerations surrounding redundancy management
- Understand the principles and processes involved in redeployment within an organisation
- Manage a redundancy process in a fair and compliant manner
- Manage the redeployment of staff, supporting their transition to new roles
Manage team performance Real unit · ProQual Awarding Body
This unit covers the management of team performance, including the use of benchmarks, quality management techniques, and communication within the team.
What you'll be able to do
- Understand the management of team performance
- Allocate and assure the quality of work
- Manage communications within a team
Manage the impact of work activities on the environment Real unit · ProQual Awarding Body
This unit equips learners with knowledge of environmentally-friendly working practices and relevant legislation. You'll plan and organise work to minimise environmental impact and manage resource use sustainably.
What you'll be able to do
- Understand how to support and promote environmentally-friendly working practices within an organisation
- Organise work activities to minimise their impact on the environment
- Manage the environmental impact associated with the use of resources within the workplace
Negotiate in a business environment Real unit · ProQual Awarding Body
You'll understand negotiation principles, preparation, and communication within business contexts. The unit develops skills to conduct negotiations ethically, applying different negotiation styles and managing negotiation stages.
What you'll be able to do
- Understand the key principles of negotiation, including preparation, communication, and compromise
- Understand different negotiation styles and tactics
- Understand the importance of ethical behaviour in business negotiations
- Prepare for business negotiations by researching the other party and defining objectives
- Identify own strengths and weaknesses in a negotiation scenario
- Conduct business negotiations effectively, using appropriate communication and negotiation techniques
- Reach mutually beneficial agreements in a business environment
Participate in a project Real unit · ProQual Awarding Body
This unit provides knowledge of project management principles and the ability to support project delivery. You'll understand project lifecycles, planning, team roles, and effective communication within project teams.
What you'll be able to do
- Understand the principles of project management, including planning, execution, and monitoring
- Support the delivery of a project by contributing to tasks and working collaboratively with team members
Prepare for and support quality audits Real unit · ProQual Awarding Body
You'll understand quality management principles and the role of quality audits. The unit develops skills to prepare for and support quality audits, ensuring accurate documentation and assisting auditors effectively.
What you'll be able to do
- Understand the core principles underpinning the management of quality within an organisation
- Prepare effectively for upcoming quality audits, ensuring all necessary documentation is available
- Provide effective support during quality audits, assisting auditors as required
Principles of business Real unit · ProQual Awarding Body
This unit covers the essentials of business markets, innovation and growth, financial management, and budgeting.
What you'll be able to do
- Understand business markets
- Understand business innovation and growth
Principles of leadership and management Real unit · ProQual Awarding Body
This unit discusses effective decision-making, leadership styles, and the role and responsibilities of management.
What you'll be able to do
- Understand the principles of effective decision making
Principles of people management Real unit · ProQual Awarding Body
This unit focuses on the principles of workforce management, equal opportunity, diversity, team dynamics, and performance management.
What you'll be able to do
- Understand the principles of workforce management
- Understand equality of opportunity, diversity and inclusion
- Understand team building and dynamics
Procure products and/or services Real unit · ProQual Awarding Body
You'll learn to identify procurement requirements, select suitable suppliers based on criteria, and purchase products and/or services in accordance with organisational policies and procedures.
What you'll be able to do
- Identify procurement requirements based on organisational needs
- Select suitable suppliers based on pre-determined criteria
- Buy products and/or services in line with organisational policies and procedures
Promote equality, diversity and inclusion in the workplace Real unit · ProQual Awarding Body
You'll study equality, diversity, and inclusion in the workplace, covering relevant legislation, organisational policies, and personal responsibilities. The unit develops skills to support and promote a fair and inclusive working environment.
What you'll be able to do
- Understand the organisational aspects of equality, diversity and inclusion in the workplace, including relevant legislation, policies, and procedures.
- Understand the personal aspects of equality, diversity and inclusion in the workplace, including individual differences, unconscious bias, and inclusive communication.
- Support equality, diversity and inclusion in the workplace, promoting a fair and respectful environment for all colleagues.
Recruitment, selection and induction practice Real unit · ProQual Awarding Body
You'll study recruitment, selection, and induction practices, including relevant principles, theories, and legal requirements. They will develop skills to recruit, select, and induct suitable candidates in line with organisational culture and compliance.
What you'll be able to do
- Understand the principles and theories that underpin effective recruitment, selection and induction practice
- Recruit people into an organisation in accordance with legal and ethical requirements
- Select appropriate people for a specific role based on their skills, experience and qualifications
- Induct new employees into an organisation, ensuring they are aware of their roles and responsibilities
Resolve customers’ complaints Real unit · ProQual Awarding Body
You'll understand the monitoring and resolution of customer complaints, including the importance of logging and tracking. They will develop skills to handle complaints professionally and contribute to service improvement.
What you'll be able to do
- Understand the importance of monitoring customer complaints
- Understand the procedures for logging and tracking customer complaints
- Understand the different methods for resolving customer complaints effectively
- Deal with customers' complaints in a professional and empathetic manner
- Investigate the causes of customer complaints
- Propose solutions to resolve customer complaints to their satisfaction
Resolve customers’ problems Real unit · ProQual Awarding Body
You'll understand the importance of monitoring customer problems and the organisation's procedures for resolving them. They will develop skills to investigate and address issues professionally, escalating when necessary.
What you'll be able to do
- Understand the importance of monitoring customer problems to ensure timely resolution
- Understand the organisation's procedures for resolving customer problems
- Understand the different types of customer problems that may arise
- Effectively deal with customers' problems in a professional and timely manner
- Identify and escalate complex customer problems to the appropriate personnel
- Document customer problems and their resolution accurately
Review the quality of customer service Real unit · ProQual Awarding Body
This unit provides knowledge of methods and techniques to review customer service quality. You'll plan measurement using key performance indicators and data collection, and evaluate service quality to identify areas for improvement.
What you'll be able to do
- Understand how to review the quality of customer service, including relevant methods and techniques
- Plan the measurement of customer service, identifying key performance indicators and data collection methods
- Evaluate the quality of customer service based on collected data and feedback, identifying areas for improvement
Support remote or virtual teams Real unit · ProQual Awarding Body
You'll assess the support needs of remote or virtual teams, identify challenges faced, and provide appropriate resources and guidance tailored to individual and team requirements.
What you'll be able to do
- Assess the support needed by remote or virtual teams, taking into account individual and team requirements
- Support remote or virtual teams by providing appropriate resources and guidance
By email
Free, by email
Is this the right qualification for you?
One email to help you decide: the facts, what it teaches, the jobs it leads to and where to start free. With a link back here. Nothing else follows unless you confirm your address.
Juliette Denny, Zavmo's founder, writes about learning and work on LinkedIn. Follow Juliette's Learning Tribe
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03The standards
The national standards these units are built against
What the job actually needs, in the words employers and awarding bodies already use for the work itself.
- Standard
Develop, maintain and evaluate business continuity plans and arrangements
- Standard
Develop, maintain and evaluate business continuity plans and arrangements
04Where it leads
The jobs these credits are mapped to
A qualification is never a dead end here. Each of these is a job record this qualification is a mapped route into.
- 3 records
- 1 record
- 1 record
- 1 record
- 1 record
- 1 record
Showing 6 roles, drawn from 8 job records mapped to this qualification. Near-identical records are folded together, and each row says how many it stands for.
Where this can lead
Change Practitioner
This work starts with supporting individual projects. From there it can lead to designing change strategies for larger programmes, or managing teams responsible for change across a whole business area.
See the whole journeyStill deciding?
One email to help you decide: the facts, what it teaches, the jobs it leads to and where to start free. With a link back here. Nothing else follows unless you confirm your address.
05The credits
The credits, and who awards them
Level 3 credits are regulated, and they are awarded by ProQual Awarding Body rather than by Zavmo. They don’t vanish when a subscription ends or a website closes. They travel to any employer, and Zavmo keeps the map of what you have covered and what is next.
What you would be collecting
Buddy a colleague to develop their skillsChair and lead meetingsCollaborate with other departmentsConduct quality auditsContribute to the development and implementation of an information systemContribute to the improvement of business performanceDeliver a presentationDevelop a presentation
Each one is a real unit registered against this qualification.
How you’d practise it
You don’t watch this. You do it.
You are not assessed on remembering this. You are assessed on applying it, analysing it, evaluating it and producing something. So that is what the practice is: projects, role play and your own live cases, with a tutor in the room.
The Coach · your practice partner Illustration The Coach You have to open the conversation in “Discipline and grievance management”. Say the first line to me, exactly as you would say it to them.
You I wanted to have a quick chat about how things have been going recently.
The Coach That is the warning shot, and they will spend it worrying. Try the version that says what this is about in the first sentence.
- Rehearse the conversation Apply
“Discipline and grievance management” is a conversation before it is a document. You have it with Zavmo playing the other person, badly at first, then again once you know what you actually want to say.
- Bring your own plan Create
For “Contribute to the development and implementation of an information system” you bring the plan you are actually working on, not a case study. Zavmo pulls on the assumptions in it until the weak one shows.
- Draft the real one Create
You do “Conduct quality audits” on a real document of your own. Zavmo works on the draft you have to send anyway, so the coursework and the job are the same piece of work.
- Map a live decision Analyse
“Gather, analyse and interpret customer feedback” runs on a decision you are facing now. Zavmo maps it with you and shows what the second-order effect looks like before you find out the slow way.
How you would learn this
One to one, on the work you already do
A tutor sets the task against your own job and marks the reasoning, at your pace. There is no cohort to fall behind.
A lesson from Buddy a colleague to develop their skills, one of this qualification's own units.
Applied to your work in any of these jobs
Which job do you mean?
This unit enables learners to buddy a colleague for skills development by planning buddying activities and providing practical support. Learners will understand the roles and responsibilities involved in effective buddying relationships.
How the thinking builds
- 1 Remember
- 2 Understand
- 3 Apply
- 4 Analyse
- 5 Evaluate
- 6 Create
It is £70 a month, billed monthly. Your free first module is Future Fluency, and you can cancel any time. Teaching towards this qualification begins when you subscribe.
Built for ProQual Level 3 Diploma in Management
45 units in this credential, in the order it lists them, awarded by ProQual Awarding Body.
- Buddy a colleague to develop their skills
- Chair and lead meetings
- Collaborate with other departments
- Conduct quality audits
- Contribute to the development and implementation of an information system
- Contribute to the improvement of business performance
and 39 more in the full unit list below.
Free tools
Want a read on where you stand?
Three free tools, no account needed. Each one ends with a role, a level and a way in.
Learned on your own work, taught one-to-one.
Everything you just read, learned one-to-one on the job you already do. Your free first module is Future Fluency, so you can see how the teaching works before you pay for anything.
Start my free AI Fluency moduleNo card. See how this qualification maps onto your role and meet the tutors who’d teach it, free. The learning begins when you subscribe. It’s £70 a month, billed monthly. Cancel any time and billing stops.
The title, level, credits, guided learning hours and unit learning outcomes on this page are taken from the Ofqual Register of Regulated Qualifications. Contains public sector information licensed under the Open Government Licence v3.0. Where this data comes from.