ProQual Awarding Body · RQF Level 3
ProQual Level 3 Diploma in Management
You don’t just earn this. You learn to use it, one-to-one, on your own real work.
- LevelRQF Level 3
- Total credits55
- Guided learning248 hours
- Units in this qualification45
Awarded by ProQual Awarding Body · on the Ofqual register
Start here
See how this course maps onto your role
Ten quick questions, one per Future Fluency, asked against this qualification rather than a generic one.
About 5 minutes · No card · Nothing to commit to
What you’ll learn
What each unit actually teaches you to do
The Level 3 Diploma in Management is a nationally recognised qualification for those working in a supervisory or management role, aimed at providing essential skills and knowledge for first-line supervisory activities.
These are the units ProQual Awarding Body registers against this qualification. It is a catalogue, not a syllabus. Which of them you take depends on the combination the qualification requires, and that is set by the awarding body rather than by us. Every unit here is regulated, and every one you earn is yours to keep.
Buddy a colleague to develop their skillsReal unit · ProQual Awarding Body
What you'll be able to do
- Understand how to buddy a colleague.
- Plan to buddy a colleague.
- Support a buddy colleague carrying out work activities.
Chair and lead meetingsReal unit · ProQual Awarding Body
What you'll be able to do
- Prepare to lead meetings effectively
- Chair and lead meetings effectively
- Deal with post-meeting matters efficiently
Collaborate with other departmentsReal unit · ProQual Awarding Body
What you'll be able to do
- Understand how to collaborate effectively with other departments within an organisation
- Identify opportunities for collaboration with other departments to improve organisational performance
- Collaborate with other departments to achieve shared goals and objectives
Conduct quality auditsReal unit · ProQual Awarding Body
What you'll be able to do
- Understand the principles that underpin the effective management of quality within an organisation
- Prepare effectively to carry out quality audits in line with organisational procedures
- Conduct quality audits in a professional and objective manner
Contribute to the development and implementation of an information systemReal unit · ProQual Awarding Body
What you'll be able to do
- Understand the fundamental principles of designing and implementing an information system
- Contribute effectively to the development of an information system, under supervision
- Contribute effectively to the implementation of an information system, under supervision
Contribute to the improvement of business performanceReal unit · ProQual Awarding Body
What you'll be able to do
- Understand the principles of resolving business problems, including problem identification, analysis, and solution development
- Understand improvement techniques and processes, such as process mapping and root cause analysis
- Solve problems in business by applying appropriate problem-solving techniques and tools
- Contribute to the improvement of activities by implementing solutions and monitoring their effectiveness
Deliver a presentationReal unit · ProQual Awarding Body
What you'll be able to do
- Understand the principles underpinning the delivery of presentations
- Prepare to deliver a presentation effectively
- Deliver a presentation effectively
Develop a presentationReal unit · ProQual Awarding Body
What you'll be able to do
- Understand how to develop a presentation
- Develop a presentation
Develop and implement an operational planReal unit · ProQual Awarding Body
What you'll be able to do
- Understand the fundamental principles that underpin effective operational planning within an organisation.
- Develop a comprehensive operational plan that aligns with organisational objectives and resources.
- Implement an operational plan, ensuring resources are allocated effectively and activities are coordinated.
- Evaluate the effectiveness of an operational plan against pre-defined key performance indicators and organisational goals.
Develop and maintain professional networksReal unit · ProQual Awarding Body
What you'll be able to do
- Understand the principles of effective networking, including building rapport, active listening, and maintaining relationships.
- Identify relevant professional networks for development, based on career goals and industry trends.
- Maintain professional networks through regular communication, participation in events, and offering support to others.
Develop working relationships with stakeholdersReal unit · ProQual Awarding Body
What you'll be able to do
- Understand the nature and importance of effective working relationships with stakeholders
- Determine the scope for collaboration with stakeholders to achieve mutual goals
- Develop productive and mutually beneficial working relationships with stakeholders
- Evaluate the effectiveness of relationships with stakeholders and identify areas for improvement
Discipline and grievance managementReal unit · ProQual Awarding Body
What you'll be able to do
- Understand the principles and legal framework underpinning the management of discipline and grievance cases in the workplace
- Understand the importance of fairness, consistency, and confidentiality in handling such cases
- Manage a disciplinary case, following established procedures and ensuring a fair outcome
- Manage a grievance, investigating the complaint and seeking a resolution that satisfies all parties involved
Employee rights and responsibilitiesReal unit · ProQual Awarding Body
What you'll be able to do
- Understand the role of organisations and industries in relation to employee rights and responsibilities
- Understand employers’ expectations of employees in the workplace
- Understand employees’ rights and obligations under employment law
Encourage innovationReal unit · ProQual Awarding Body
What you'll be able to do
- Identify opportunities for innovation within a specific context
- Generate ideas for innovation and improvement, and test their feasibility
- Implement innovative ideas and improvements effectively, monitoring their impact
Encourage learning and developmentReal unit · ProQual Awarding Body
What you'll be able to do
- Understand the principles of learning and development, including learning styles, training methods, and evaluation techniques
- Support individuals' learning and development by providing appropriate resources, guidance, and feedback
- Evaluate individuals’ learning and development to measure progress and identify areas for further development
Gather, analyse and interpret customer feedbackReal unit · ProQual Awarding Body
What you'll be able to do
- Understand the importance of gathering customer feedback for service improvement
- Understand different methods for gathering customer feedback
- Understand techniques for analysing and interpreting customer feedback data
- Plan the collection of customer feedback on specific customer service issues
- Use appropriate methods to gather customer feedback effectively
- Analyse customer feedback data to identify trends and patterns
- Interpret customer feedback to recommend specific improvements to customer service processes and procedures
Health and Safety Procedures in the WorkplaceReal unit · ProQual Awarding Body
What you'll be able to do
- Know health and safety procedures in the workplace.
- Carry out tasks with regard to health and safety in the workplace.
Implement and maintain business continuity plans and processesReal unit · ProQual Awarding Body
What you'll be able to do
- Plan for the implementation of business continuity plans and processes, considering potential risks and vulnerabilities.
- Implement business continuity plans and processes, ensuring staff are trained and resources are available.
- Maintain the fitness for purpose of on-going business continuity plans and processes through regular testing, review and updates.
Implement changeReal unit · ProQual Awarding Body
What you'll be able to do
- Understand the core principles of change management, including different change models and their application.
- Plan the implementation of change, considering potential barriers and developing strategies to overcome them.
- Manage the implementation of a change plan, communicating effectively and monitoring progress against agreed milestones.
- Evaluate the effectiveness of the implementation of change plans, identifying lessons learned and areas for improvement in future change initiatives.
Manage a budgetReal unit · ProQual Awarding Body
What you'll be able to do
- Understand how to identify the financial requirements of a specific project or department
- Understand how to set realistic and achievable budgets based on identified financial requirements
- Manage a budget effectively, monitoring income and expenditure
- Evaluate the use of a budget and identify any variances or areas for improvement
Manage a projectReal unit · ProQual Awarding Body
What you'll be able to do
- Understand the management of a project, including project lifecycles, roles, and responsibilities
- Plan a project, defining objectives, scope, timelines, and resources
- Manage a project, coordinating activities, monitoring progress, and addressing issues
- Evaluate the effectiveness of a project against its objectives and identify lessons learned
Manage business riskReal unit · ProQual Awarding Body
What you'll be able to do
- Understand the key principles of business risk management within an organisation
- Understand the processes involved in identifying and assessing business risks
- Address identified business risks effectively
- Implement strategies to mitigate business risks and minimise their impact
Manage conflict within a teamReal unit · ProQual Awarding Body
What you'll be able to do
- Understand the principles of conflict management and resolution
- Reduce the potential for conflict within a team through proactive measures
- Deal with conflict within a team in a fair and constructive manner
Manage eventsReal unit · ProQual Awarding Body
What you'll be able to do
- Understand the fundamental principles of event management, including planning, execution, and post-event activities
- Manage the planning phase of an event, including defining objectives, creating timelines, and allocating resources
- Manage the execution of an event, ensuring smooth operations and addressing any issues that arise
- Follow up on an event, evaluating its success, gathering feedback, and preparing reports
Manage individuals' development in the workplaceReal unit · ProQual Awarding Body
What you'll be able to do
- Carry out performance appraisals in a fair and objective manner, providing constructive feedback and identifying areas for development.
- Support the learning and development of individual team members through coaching, mentoring, and identifying appropriate training opportunities.
Manage individuals’ performanceReal unit · ProQual Awarding Body
What you'll be able to do
- Understand the organisation's procedures for managing underperformance in the workplace
- Understand the potential causes of underperformance in the workplace
- Identify instances of underperformance in the workplace
- Implement strategies to manage and improve individuals' performance in the workplace
- Provide constructive feedback to individuals regarding their performance
- Document and report on individuals' performance management
Manage knowledge in an organisationReal unit · ProQual Awarding Body
What you'll be able to do
- Understand the fundamental principles underpinning effective knowledge management within an organisation
- Identify the types of knowledge that should be managed to support organisational objectives
- Implement strategies for effectively managing knowledge assets within an organisation
Manage personal and professional developmentReal unit · ProQual Awarding Body
What you'll be able to do
- Identify personal and professional development requirements
Manage physical resourcesReal unit · ProQual Awarding Body
What you'll be able to do
- Identify the need for physical resources to support business operations
- Obtain physical resources through appropriate procurement methods
- Manage the use of physical resources efficiently and effectively, ensuring their maintenance and security
Manage redundancy and redeploymentReal unit · ProQual Awarding Body
What you'll be able to do
- Understand the legal and ethical considerations surrounding redundancy management
- Understand the principles and processes involved in redeployment within an organisation
- Manage a redundancy process in a fair and compliant manner
- Manage the redeployment of staff, supporting their transition to new roles
Manage team performanceReal unit · ProQual Awarding Body
What you'll be able to do
- Understand the management of team performance
- Allocate and assure the quality of work
- Manage communications within a team
Manage the impact of work activities on the environmentReal unit · ProQual Awarding Body
What you'll be able to do
- Understand how to support and promote environmentally-friendly working practices within an organisation
- Organise work activities to minimise their impact on the environment
- Manage the environmental impact associated with the use of resources within the workplace
Negotiate in a business environmentReal unit · ProQual Awarding Body
What you'll be able to do
- Understand the key principles of negotiation, including preparation, communication, and compromise
- Understand different negotiation styles and tactics
- Understand the importance of ethical behaviour in business negotiations
- Prepare for business negotiations by researching the other party and defining objectives
- Identify own strengths and weaknesses in a negotiation scenario
- Conduct business negotiations effectively, using appropriate communication and negotiation techniques
- Reach mutually beneficial agreements in a business environment
Participate in a projectReal unit · ProQual Awarding Body
What you'll be able to do
- Understand the principles of project management, including planning, execution, and monitoring
- Support the delivery of a project by contributing to tasks and working collaboratively with team members
Prepare for and support quality auditsReal unit · ProQual Awarding Body
What you'll be able to do
- Understand the core principles underpinning the management of quality within an organisation
- Prepare effectively for upcoming quality audits, ensuring all necessary documentation is available
- Provide effective support during quality audits, assisting auditors as required
Principles of businessReal unit · ProQual Awarding Body
What you'll be able to do
- Understand business markets
- Understand business innovation and growth
Principles of leadership and managementReal unit · ProQual Awarding Body
What you'll be able to do
- Understand the principles of effective decision making
Principles of people managementReal unit · ProQual Awarding Body
What you'll be able to do
- Understand the principles of workforce management
- Understand equality of opportunity, diversity and inclusion
- Understand team building and dynamics
Procure products and/or servicesReal unit · ProQual Awarding Body
What you'll be able to do
- Identify procurement requirements based on organisational needs
- Select suitable suppliers based on pre-determined criteria
- Buy products and/or services in line with organisational policies and procedures
Promote equality, diversity and inclusion in the workplaceReal unit · ProQual Awarding Body
What you'll be able to do
- Understand the organisational aspects of equality, diversity and inclusion in the workplace, including relevant legislation, policies, and procedures.
- Understand the personal aspects of equality, diversity and inclusion in the workplace, including individual differences, unconscious bias, and inclusive communication.
- Support equality, diversity and inclusion in the workplace, promoting a fair and respectful environment for all colleagues.
Recruitment, selection and induction practiceReal unit · ProQual Awarding Body
What you'll be able to do
- Understand the principles and theories that underpin effective recruitment, selection and induction practice
- Recruit people into an organisation in accordance with legal and ethical requirements
- Select appropriate people for a specific role based on their skills, experience and qualifications
- Induct new employees into an organisation, ensuring they are aware of their roles and responsibilities
Resolve customers’ complaintsReal unit · ProQual Awarding Body
What you'll be able to do
- Understand the importance of monitoring customer complaints
- Understand the procedures for logging and tracking customer complaints
- Understand the different methods for resolving customer complaints effectively
- Deal with customers' complaints in a professional and empathetic manner
- Investigate the causes of customer complaints
- Propose solutions to resolve customer complaints to their satisfaction
Resolve customers’ problemsReal unit · ProQual Awarding Body
What you'll be able to do
- Understand the importance of monitoring customer problems to ensure timely resolution
- Understand the organisation's procedures for resolving customer problems
- Understand the different types of customer problems that may arise
- Effectively deal with customers' problems in a professional and timely manner
- Identify and escalate complex customer problems to the appropriate personnel
- Document customer problems and their resolution accurately
Review the quality of customer serviceReal unit · ProQual Awarding Body
What you'll be able to do
- Understand how to review the quality of customer service, including relevant methods and techniques
- Plan the measurement of customer service, identifying key performance indicators and data collection methods
- Evaluate the quality of customer service based on collected data and feedback, identifying areas for improvement
Support remote or virtual teamsReal unit · ProQual Awarding Body
What you'll be able to do
- Assess the support needed by remote or virtual teams, taking into account individual and team requirements
- Support remote or virtual teams by providing appropriate resources and guidance
The honest bit
You’ve started things before
Most courses were built for a room full of people who aren’t you. A cohort moves on whether or not your week allowed it, and by the third week the thing you’re behind on becomes the reason you stop opening it.
There’s no cohort here, and no timetable to fall behind. Before anything starts, Zavmo asks when you’re sharpest and how long you can realistically sit down for, then builds the sessions around those answers. A bad fortnight changes your pace. It doesn’t put you behind.
And you only pay once you start learning. Searching and planning are free, and you can cancel any time — so the cost of finding out is an afternoon, not a year.
Your passport
Every credit is a stamp you keep
Level 3 credits are regulated. They don’t vanish when a subscription ends or a website closes. They travel to any employer, and Zavmo keeps the map of what you’ve earned and what’s next.
Each stamp is a real unit registered against this qualification.
Who’d teach you this

The Evidence Evaluator
Assessor
Helps you show what you can actually do, gathering the evidence that proves it as you learn.
Meet all twelve tutorsWhere this connects
Where these credits take you
A qualification is never a dead end here. See the jobs its credits open, the national occupational standards its units map to, and the future skills they quietly build.
Where this can lead
Change Programme Manager
Your journey here starts with making a real impact on individual projects, but the sky's the limit for where you can take your career in change management. We're committed to helping you grow, learn, and eventually lead the transformations of tomorrow.
See the whole journey →Showing 6 roles, drawn from 12 job records mapped to this qualification.
Skills it covers
What the job actually needs. These are the standards the units are built against, in the words employers and awarding bodies already use for the work itself.
How you’ll actually learn this
One-to-one, on your own real work
A qualification is usually something done to you: sit the class, sit the exam, hope it sticks. Here it’s the opposite. You learn it one-to-one with a companion, on your own real work, and you keep going until you can use it, not just recall it.
Applied to your work in any of these jobs
This unit enables learners to buddy a colleague for skills development by planning buddying activities and providing practical support. Learners will understand the roles and responsibilities involved in effective buddying relationships.
- Remember
- Understand
- Apply
- Analyse
- Evaluate
- Create
Built for ProQual Level 3 Diploma in Management
45 units in this credential, in the order it lists them, awarded by ProQual Awarding Body.
- Buddy a colleague to develop their skills
- Chair and lead meetings
- Collaborate with other departments
- Conduct quality audits
- Contribute to the development and implementation of an information system
- Contribute to the improvement of business performance
and 39 more in the full unit list below.
One to one, not one to many
No two people run this the same way
A course is written once and handed to everyone. This is assembled around you, and keeps changing as it learns you. Five things it reads, and what each one changes.
- Your actual work Every unit is taught against a live piece of your own work, not a worked example from a textbook.
- What you already know The first conversation finds your starting point, so you skip what you can already do and spend the time on what you cannot.
- The conditions you learn under Not a learning-styles quiz. The evidence does not support those. The dimensions the research does back, read once and used to shape the plan.
- How far you got last time It picks up mid-thought. The tutor knows what you said, what you struggled with, and what it asked you to try.
- Which tutor suits the moment Twelve of them, each for a different kind of thinking. The one who walks you through a first idea is not the one who stress-tests it.
See how you learn, free. Eight questions, no sign-up. A directional taster; the diagnostic inside Zavmo goes deeper and keeps adapting.
Why it sticks
Most courses stop at remembering
There’s a well-known ladder of how deeply you learn something, called Bloom’s Taxonomy. Most courses get you up the first two rungs: you remember some facts, you pass a test, you forget it. Real skill lives at the top. Judging, deciding, creating. And this isn’t a generic ladder: every rung has a named Zavmo tutor who walks you up it.
- 6CreateThe Creative Catalyst
- 5EvaluateThe Evidence Evaluator
- 4AnalyseThe Analyst
- 3ApplyThe Coach
- 2UnderstandThe Connector
- 1RememberThe Builder
Where most courses leave you Where Zavmo takes you
The value
Why the companion is worth £70 a month
You’re not paying for the units. They’re regulated, and the same wherever you earn them. You’re paying for the one thing that decides whether you actually get there: a companion that makes them stick, on your real work.
That is one-to-one on this qualification, every day, on the work you already do, for £70 a month. Your first module is free, so you can see the teaching before you pay for any of it. Billed monthly, cancel any time and billing stops.
Earned on your own work, taught to the top.
Everything you just read, learned one-to-one on the job you already do. Your first module is free, so you can see the teaching before you pay for any of it.
Build my plan, freeNo card. See how this qualification maps onto your role and meet the tutors who’d teach it, free. The learning begins when you subscribe. It’s £70 a month, billed monthly. Cancel any time and billing stops.