How you’d get this certificate
- Zavmo teaches you. You learn the units one-to-one with an AI tutor, on your own work.
- You register with an approved centre. That is a college, training provider or employer Open College Network Northern Ireland has approved to offer this qualification. Zavmo is not an approved centre, so you register with them, not with us.
- The centre assesses, and Open College Network Northern Ireland awards. A qualified assessor at the centre judges your evidence, and the certificate comes from Open College Network Northern Ireland.
The OCN NI Level 3 Certificate develops skills for providing generalist advice. Learners gain knowledge of welfare benefits, including disability benefits and personal independence payments, alongside money advice and interview techniques. It is suitable for those working or volunteering in advice roles.
These are the units Open College Network Northern Ireland registers against this qualification. It is a catalogue, not a syllabus. Which of them you take depends on the combination the qualification requires, and that is set by the awarding body rather than by us. Every unit here is regulated. Zavmo teaches towards them on your own work, and work done here is recognised as prior learning under the agreements we hold.
Zavmo is not an awarding body, is not an approved centre, and is not affiliated with Open College Network Northern Ireland. It does the teaching and the mapping. Open College Network Northern Ireland sets this qualification and awards it, and a qualified human assessor makes the assessment decision.
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What each unit actually teaches you to do
Advisor Immigration and Nationality Real unit · Open College Network Northern Ireland
What you'll be able to do
- Understand the background government policy relating to immigration and nationality legislation.
- Understand the relevant rights and responsibilities of EEA nationals and the role of the European Court post Brexit.
- Know the rights and entitlement to public funding and services available to different categories of immigrants.
- Identify how and where to signpost or refer clients for additional advice.
Case Recording Real unit · Open College Network Northern Ireland
What you'll be able to do
- Record and maintain accurate and comprehensive case notes.
- Establish priorities for dealing with a personal caseload effectively.
- Provide appropriate and accurate advice to clients.
- Research information relevant to the client’s situation to inform advice and support.
Consumer Law Real unit · Open College Network Northern Ireland
What you'll be able to do
- Understand the principles of the Law of Contract.
- Understand the relevant legislation with respect to the supply and sale of goods.
Disability Benefits Real unit · Open College Network Northern Ireland
What you'll be able to do
- Understand the main types of disability benefits that are available to claimants
- Understand the specific conditions of entitlement for each type of disability benefit
- Accurately calculate the amount of a range of different disability benefits
Employment Law Real unit · Open College Network Northern Ireland
What you'll be able to do
- Understand the different categories of employment status, including employee, worker, and self-employed
- Understand the framework of legislation relating to discrimination in employment, including protected characteristics and types of discrimination
Interview Skills Real unit · Open College Network Northern Ireland
What you'll be able to do
- Establish effective communication with clients, including active listening, building rapport, and using appropriate language and body language.
- Evaluate own practice in interview skills to identify areas for improvement and development.
- Enable clients to explore their problems and concerns in a supportive and non-judgemental environment.
- Manage the interview process effectively, including setting clear objectives, managing time, and maintaining focus.
- Bring interviews to an end in a professional and sensitive manner, including summarising key points, agreeing on next steps, and providing contact information.
- Support clients to identify options to meet their needs, including providing information, exploring alternatives, and empowering them to make informed decisions.
Money Advice Real unit · Open College Network Northern Ireland
What you'll be able to do
- Understand the various causes and reasons for debt, including unemployment, low income, overspending, and unexpected expenses.
- Understand the impact of debt on individuals, including financial hardship, stress, anxiety, and relationship problems.
- Understand the range of options that clients may take when dealing with debt problems, including debt management plans, individual voluntary arrangements (IVAs), and bankruptcy.
Understanding Personal Independence Payments Real unit · Open College Network Northern Ireland
What you'll be able to do
- Know the specific rules and qualifying criteria that must be met to make a valid claim for Personal Independence Payment
- Understand the nature and application of the disability tests used in the Personal Independence Payment assessment process
- Know the current Personal Independence Payment rates and the different components that make up the overall payment
- Know the correct procedure to follow when submitting an application for Personal Independence Payment
Understanding Universal Credit Real unit · Open College Network Northern Ireland
What you'll be able to do
- Know the rules and qualifying criteria for making a claim for Universal Credit
- Understand how to calculate the amount of Universal Credit a claimant is entitled to, taking into account relevant factors
- Know the correct procedure to follow when submitting a claim for Universal Credit
Welfare Benefits Real unit · Open College Network Northern Ireland
What you'll be able to do
- Understand the purpose and scope of a range of first line welfare benefits available to claimants
- Apply the rules of a range of first line welfare benefits to specific client circumstances to determine eligibility
- Accurately calculate the amount of a range of first line welfare benefits
The national standards these units are built against
What the job actually needs, in the words employers and awarding bodies already use for the work itself.
- Standard
Calculate and pay benefits
- Standard
Develop and manage interviews with clients
- Standard
Immigration legal advice and casework
The jobs these credits are mapped to
A qualification is never a dead end here. Each of these is a job record this qualification is a mapped route into.
- 1 record
Where this can lead
Immigration Lawyer
This work can lead to roles such as partner or of counsel, head of an immigration practice, or in-house immigration counsel for a company.
See the whole journeyThe credits, and who awards them
Level 3 credits are regulated, and they are awarded by Open College Network Northern Ireland rather than by Zavmo. They don’t vanish when a subscription ends or a website closes. They travel to any employer, and Zavmo keeps the map of what you have covered and what is next.
What you would be collecting
Advisor Immigration and NationalityCase RecordingConsumer LawDisability BenefitsEmployment LawInterview SkillsMoney AdviceUnderstanding Personal Independence Payments
Each one is a real unit registered against this qualification.
How you’d practise it
You don’t watch this. You do it.
You are not assessed on remembering this. You are assessed on applying it, analysing it, evaluating it and producing something. So that is what the practice is: projects, role play and your own live cases, with a tutor in the room.
The Coach · your practice partner Illustration - Rehearse the conversation Apply
“Interview Skills” is a conversation before it is a document. You have it with Zavmo playing the other person, badly at first, then again once you know what you actually want to say.
- Draft the real one Create
You do “Case Recording” on a real document of your own. Zavmo works on the draft you have to send anyway, so the coursework and the job are the same piece of work.
What you leave holding
The standards this credential builds, in the shape the product keeps them
Nothing here is marked learned. There is no learner on a public page, so the map shows what the qualification covers rather than what anybody has done.
- Calculate and pay benefits
- Develop and manage interviews with clients
- Immigration legal advice and casework
How you would learn this
One to one, on the work you already do
A tutor sets the task against your own job and marks the reasoning, at your pace. There is no cohort to fall behind.
A lesson from Advisor Immigration and Nationality, one of this qualification's own units.
Applied to your work in any of these jobs
Learners will gain an understanding of UK immigration and nationality legislation, government policy background, and the impact on different immigrant groups. The unit covers the rights and responsibilities of EEA nationals post-Brexit, entitlement to public funding and services, and relevant legal considerations.
- 1 Remember
- 2 Understand
- 3 Apply
- 4 Analyse
- 5 Evaluate
- 6 Create
It is £70 a month, billed monthly. Your free first module is Future Fluency, and you can cancel any time. Teaching towards this qualification begins when you subscribe.
Built for OCN NI Level 3 Certificate in Generalist Advice
10 units in this credential, in the order it lists them, awarded by Open College Network Northern Ireland.
- Advisor Immigration and Nationality
- Case Recording
- Consumer Law
- Disability Benefits
- Employment Law
- Interview Skills
and 4 more in the full unit list below.
Free tools
Want a read on where you stand?
Three free tools, no account needed. Each one ends with a role, a level and a way in.
Learned on your own work, taught one-to-one.
Everything you just read, learned one-to-one on the job you already do. Your free first module is Future Fluency, so you can see how the teaching works before you pay for anything.
Build my plan, freeNo card. See how this qualification maps onto your role and meet the tutors who’d teach it, free. The learning begins when you subscribe. It’s £70 a month, billed monthly. Cancel any time and billing stops.
The title, level, credits, guided learning hours and unit learning outcomes on this page are taken from the Ofqual Register of Regulated Qualifications. Contains public sector information licensed under the Open Government Licence v3.0. Where this data comes from.