These are the units NOCN registers against this qualification. It is a catalogue, not a syllabus. Which of them you take depends on the combination the qualification requires, and that is set by the awarding body rather than by us. Every unit here is regulated. Zavmo teaches towards them on your own work, and work done here is recognised as prior learning under the agreements we hold.
Zavmo is not an awarding body, is not an approved centre, and is not affiliated with NOCN. It does the teaching and the mapping. NOCN sets this qualification and awards it, and a qualified human assessor makes the assessment decision.
What each unit actually teaches you to do
Carry out energy management Real unit · NOCN
What you'll be able to do
- Understand the principles of energy management
- Identify energy management processes
Contribute to disaster recovery and contingency planning Real unit · NOCN
What you'll be able to do
- Understand the principles and processes involved in disaster recovery and contingency planning
- Able to identify disaster recovery and contingency planning requirements
- Able to monitor and adjust disaster recovery and contingency planning processes
Contribute to the management of incidents and emergencies Real unit · NOCN
What you'll be able to do
- Understand the procedures for dealing with incidents and emergencies
- Report incidents and emergencies
- Contribute to the correction of incidents and emergencies
Develop and implement a risk assessment plan in own area of responsibilty Real unit · NOCN
What you'll be able to do
- Understand the legal requirements and personal responsibilities for health and safety within an organisation.
- Promote the importance of health and safety practices.
- Ensure that hazards and risks are identified and managed in own area of responsibility.
- Monitor and review health and safety performance and policy in own area of responsibility.
Develop working relationships with colleagues Real unit · NOCN
What you'll be able to do
- Understand the benefits of working with colleagues.
- Establish working relationships with colleagues.
- Act in a professional and respectful manner when working with colleagues.
- Communicate with colleagues.
- Identify potential work-related difficulties and explore solutions.
Develop yourself in the job role Real unit · NOCN
What you'll be able to do
- Develop him/her self in the job
- Develop him/her self in the job
Implement change in own area of responsibility Real unit · NOCN
What you'll be able to do
- Understand how to implement change in own area of responsibility.
- Involve and support others through the change process.
- Implement and monitor a plan for change in own area of responsibility.
Maintain property and assets Real unit · NOCN
What you'll be able to do
- Identify maintenance requirements
- Plan and schedule the maintenance of property and assets
- Carry out required maintenance activities
Manage a budget for own area or activity of work Real unit · NOCN
What you'll be able to do
- Prepare a budget for own area of responsibility.
- Manage a budget.
- Review budget management performance.
Manage facilities management projects Real unit · NOCN
What you'll be able to do
- Understand the project planning process
- Plan the delivery of projects
- Carry out facilities management projects
Manage space Real unit · NOCN
What you'll be able to do
- Understand the principles of space utilisation
- Identify the space needs of clients
- Able to manage the space needs of clients
Monitor and solve customer service problems Real unit · NOCN
What you'll be able to do
- Solve immediate customer service problems
- Identify repeated customer service problems and options for solving them
- Take action to avoid the repetition of customer service problems
- Understand how to monitor and solve customer service problems
Monitoring operational performance Real unit · NOCN
What you'll be able to do
- Understand the principles of operational performance measurement
- Establish and monitor performance indicators
Operate security measures Real unit · NOCN
What you'll be able to do
- Determine the effectiveness of current security measures
- Report any weaknesses in security measures
Procure supplies Real unit · NOCN
What you'll be able to do
- Identify requirements for supplies.
- Evaluate suppliers that meet identified requirements.
- Select suppliers and obtain supplies.
- Monitor supplier performance.
Provide and monitor facilities for clients Real unit · NOCN
What you'll be able to do
- Understand the facilities service needs of clients
- Negotiate the delivery of services to clients
- Organise the delivery of services
- Monitor the effective delivery of services to clients
Provide leadership and direction for own area of responsibility Real unit · NOCN
What you'll be able to do
- Lead in own area of responsibility.
- Provide direction and set objectives in own area of responsibility.
- Communicate the direction for own area of responsibility and collect feedback to inform improvement.
- Assess own leadership performance.
Recruit staff in own area of responsibility Real unit · NOCN
What you'll be able to do
- Review human resource requirements to meet business objectives in own area of responsibility.
- Understand the importance of ensuring that recruitment and selection processes meet legal, regulatory, ethical and social requirements.
- Participate in the recruitment and selection process.
- Evaluate the recruitment and selection process and identify improvements for the future.
Set objectives and provide support for team members Real unit · NOCN
What you'll be able to do
- Communicate a team’s purpose and objectives to the team members.
- Develop a plan with team members showing how team objectives will be met.
- Support team members identifying opportunities and providing support.
- Monitor and evaluate progress and recognise individual and team achievement.
Specify, commission and manage external contracts and agreements Real unit · NOCN
What you'll be able to do
- Understand the requirements for specifying, commissioning and managing external contracts and agreements
- Specify, commission and manage external contracts and agreements
Understanding sustainability and environmental issues and the impact on facilities management Real unit · NOCN
What you'll be able to do
- Understand sustainability and corporate responsibility
- Understand the impact of facilities management on the environment
- Understand how to manage waste and its safe disposal
- Understand how to improve environmental awareness and responsibility
The national standards these units are built against
What the job actually needs, in the words employers and awarding bodies already use for the work itself.
- Standard
Analyse operational performance in workplace and facilities services
- Standard
Contribute to information security related business resilience activities
- Standard
Contribute to the planning and implementation of preventive and protective measures within safety services
- Standard
Contribute to the procurement of supplies
- Standard
Determine the effectiveness of security measures
- Standard
Determine the effectiveness of security measures
- Standard
Develop, promote and market facilities management services
- Standard
Evaluate the capability of suppliers to meet supply specifications
- Standard
Facilitate the maintenance of managed properties
- Standard
Implement Change
- Standard
Manage assets and the maintenance strategy for workplace and facilities services
- Standard
Manage disaster recovery plans to achieve business continuity
- Standard
Manage disaster recovery plans to achieve business continuity
- Standard
Manage sustainable workplace and facilities services
- Standard
Monitor and Solve Customer Service Problems
- Standard
Monitor and Solve Customer Service Problems
- Standard
Monitor and implement facilities management projects
- Standard
Monitor and solve customer service problems
Showing 18 of 28 standards these units map to.
The jobs these credits are mapped to
A qualification is never a dead end here. Each of these is a job record this qualification is a mapped route into.
- 2 records
- 1 record
- 3 records
- 1 record
- 1 record
- 1 record
Showing 6 roles, drawn from 52 job records mapped to this qualification. Near-identical records are folded together, and each row says how many it stands for.
Where this can lead
Maintenance Manager
This role can lead to managing maintenance across a wider region, shaping maintenance strategy at a senior level, or specialising as a technical expert in building systems.
See the whole journeyThe credits, and who awards them
Level 3 credits are regulated, and they are awarded by NOCN rather than by Zavmo. They don’t vanish when a subscription ends or a website closes. They travel to any employer, and Zavmo keeps the map of what you have covered and what is next.
What you would be collecting
Carry out energy managementContribute to disaster recovery and contingency planningContribute to the management of incidents and emergenciesDevelop and implement a risk assessment plan in own area of responsibiltyDevelop working relationships with colleaguesDevelop yourself in the job roleImplement change in own area of responsibilityMaintain property and assets
Each one is a real unit registered against this qualification.
What you leave holding
The standards this credential builds, in the shape the product keeps them
Nothing here is marked learned. There is no learner on a public page, so the map shows what the qualification covers rather than what anybody has done.
- Analyse operational performance in workplace and facilities services
- Contribute to information security related business resilience activities
- Contribute to the planning and implementation of preventive and protective measures within safety services
- Contribute to the procurement of supplies
- Determine the effectiveness of security measures
- Develop, promote and market facilities management services
- Evaluate the capability of suppliers to meet supply specifications
- Facilitate the maintenance of managed properties
Free tools
Want a read on where you stand?
Three free tools, no account needed. Each one ends with a role, a level and a way in.
This qualification is no longer awarded.
Ofqual lists it as no longer awarded, so it cannot be started today. The last day to be awarded it was 31 March 2019. It is here because people still hold it.
These are open to new learners in the same subject.
- ETCAL Level 3 Diploma in Facilities Management
- iCQ Level 4 Diploma in Facilities Management
- iCQ Level 5 Certificate in Facilities Management Principles
- Transcend Level 5 Certificate in Facilities Management
The title, level, credits, guided learning hours and unit learning outcomes on this page are taken from the Ofqual Register of Regulated Qualifications. Contains public sector information licensed under the Open Government Licence v3.0. Where this data comes from.