These are the units NOCN registers against this qualification. It is a catalogue, not a syllabus. Which of them you take depends on the combination the qualification requires, and that is set by the awarding body rather than by us. Every unit here is regulated. Zavmo teaches towards them on your own work.
Zavmo is not an awarding body, is not an approved centre, and is not affiliated with NOCN. It does the teaching and the mapping. NOCN sets this qualification and awards it, and a qualified human assessor makes the assessment decision.
What each unit actually teaches you to do
Communicate information and knowledge Real unit · NOCN
What you'll be able to do
- Identify the information required, and its reliability, for communication.
- Understand communication techniques and methods.
- Communicate information and knowledge using appropriate techniques and methods.
- Adapt communication techniques and methods according to target audience response.
Develop working relationships with colleagues Real unit · NOCN
What you'll be able to do
- Understand the benefits of working with colleagues.
- Establish working relationships with colleagues.
- Act in a professional and respectful manner when working with colleagues.
- Communicate with colleagues.
- Identify potential work-related difficulties and explore solutions.
Lead and manage meetings Real unit · NOCN
What you'll be able to do
- Prepare to lead a meeting.
- Manage meeting procedures.
- Chair a meeting.
- Undertake post-meeting tasks.
Make effective decisions Real unit · NOCN
What you'll be able to do
- Identify circumstances that require a decision to be made.
- Collect information to inform decision-making.
- Analyse information to inform decision-making.
- Make a decision.
Manage conflict in a team Real unit · NOCN
What you'll be able to do
- Support team members’ understanding of their role and position within a team.
- Take measures to minimise conflict within a team.
- Understand how to encourage team members to resolve their own conflicts.
- Understand legal and organisational requirements concerning conflict.
Manage customer service in own area of responsibility Real unit · NOCN
What you'll be able to do
- Establish and communicate measurable customer service standards for own area of responsibility.
- Support staff in meeting customer service standards.
- Monitor and evaluate customer service performance, systems and processes.
Manage knowledge in own area of responsibility Real unit · NOCN
What you'll be able to do
- Understand existing knowledge management in own area of responsibility.
- Develop knowledge
- Share knowledge.
- Monitor and evaluate knowledge management in own area of responsibility.
Manage or support equality of opportunity, diversity and inclusion in own area of responsibility Real unit · NOCN
What you'll be able to do
- Understand own responsibilities under equality legislation, relevant codes of practice and own organisational policies.
- Communicate an organisation’s written equality, diversity and inclusion policy and procedures in own area of responsibility.
- Monitor equality, diversity and inclusion within own area of responsibility.
Manage personal development Real unit · NOCN
What you'll be able to do
- Identify and agree performance requirements of own work role.
- Measure and progress against objectives.
- Identify gaps in skills and knowledge in own performance.
- Carry out and assess activities within own development plan.
Participate in meetings Real unit · NOCN
What you'll be able to do
- Prepare for a meeting.
- Participate in a meeting.
- Communicate information to relevant stakeholders.
Plan, allocate and monitor work of a team Real unit · NOCN
What you'll be able to do
- Plan work for a team.
- Allocate work across a team.
- Manage team members to achieve team objectives.
- Monitor and evaluate the performance of team members.
- Improve the performance of a team.
Procure supplies Real unit · NOCN
What you'll be able to do
- Identify requirements for supplies.
- Evaluate suppliers that meet identified requirements.
- Select suppliers and obtain supplies.
- Monitor supplier performance.
Set objectives and provide support for team members Real unit · NOCN
What you'll be able to do
- Communicate a team’s purpose and objectives to the team members.
- Develop a plan with team members showing how team objectives will be met.
- Support team members identifying opportunities and providing support.
- Monitor and evaluate progress and recognise individual and team achievement.
Support team members in identifying, developing and implementing new ideas Real unit · NOCN
What you'll be able to do
- Develop team ideas and develop the creativity of team members
- Assess the viability of team members’ ideas.
- Support team members to implement ideas.
- Implement team ideas.
The national standards these units are built against
What the job actually needs, in the words employers and awarding bodies already use for the work itself.
- Standard
Communicate Information During Consultancy Assignments for IT Enabled Systems, Under Supervision
- Standard
Communicate information and knowledge
- Standard
Lead Meetings
- Standard
Lead Meetings
- Standard
Lead Meetings
- Standard
Lead and participate in meetings involving volunteers
- Standard
Manage Knowledge in Your Area of Responsibility
- Standard
Procure Supplies
- Standard
Procure supplies for volunteering activities
- Standard
Procurement for Print Services
- Standard
[Not specified]
The jobs these credits are mapped to
A qualification is never a dead end here. Each of these is a job record this qualification is a mapped route into.
- 8 records
- 2 records
- 9 records
- 2 records
- 1 record
- 1 record
Showing 6 roles, drawn from 55 job records mapped to this qualification. Near-identical records are folded together, and each row says how many it stands for.
Where this can lead
Knowledge Management Associate
This work can lead to a role such as senior KM specialist or instructional designer, or towards learning architecture and strategy.
See the whole journeyThe credits, and who awards them
Level 2 credits are regulated, and they are awarded by NOCN rather than by Zavmo. They don’t vanish when a subscription ends or a website closes. They travel to any employer, and Zavmo keeps the map of what you have covered and what is next.
What you would be collecting
Communicate information and knowledgeDevelop working relationships with colleaguesLead and manage meetingsMake effective decisionsManage conflict in a teamManage customer service in own area of responsibilityManage knowledge in own area of responsibilityManage or support equality of opportunity, diversity and inclusion in own area of responsibility
Each one is a real unit registered against this qualification.
What you leave holding
The standards this credential builds, in the shape the product keeps them
Nothing here is marked learned. There is no learner on a public page, so the map shows what the qualification covers rather than what anybody has done.
- Communicate Information During Consultancy Assignments for IT Enabled Systems, Under Supervision
- Communicate information and knowledge
- Lead Meetings
- Lead and participate in meetings involving volunteers
- Manage Knowledge in Your Area of Responsibility
- Procure Supplies
- Procure supplies for volunteering activities
- Procurement for Print Services
Free tools
Want a read on where you stand?
Three free tools, no account needed. Each one ends with a role, a level and a way in.
This qualification is no longer awarded.
Ofqual lists it as no longer awarded, so it cannot be started today. The last day to be awarded it was 31 July 2024. It is here because people still hold it.
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The title, level, credits, guided learning hours and unit learning outcomes on this page are taken from the Ofqual Register of Regulated Qualifications. Contains public sector information licensed under the Open Government Licence v3.0. Where this data comes from.