City & Guilds Limited · RQF Level 2
City & Guilds Level 2 Certificate in Leadership and Team Skills
You don’t just earn this. You learn to use it, one-to-one, on your own real work.
- LevelRQF Level 2
- Total credits13
- Guided learning28 hours
- Units in this qualification48
Awarded by City & Guilds Limited · on the Ofqual register
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What you’ll learn
What each unit actually teaches you to do
Build essential team leading skills with ILM's Level 2 Leadership and Team Skills program. Develop as a leader and empower your team.
These are the units City & Guilds Limited registers against this qualification. It is a catalogue, not a syllabus. Which of them you take depends on the combination the qualification requires, and that is set by the awarding body rather than by us. Every unit here is regulated, and every one you earn is yours to keep.
Briefing the work teamReal unit · City & Guilds Limited
You'll learn to plan, prepare, and deliver effective team briefings. The unit covers setting clear objectives, tailoring content to the audience, using appropriate materials, encouraging participation, and reporting on briefing outcomes.
What you'll be able to do
- Understand the key considerations when planning for a team briefing, including objectives, content, and audience
- Prepare materials and resources required for delivering an effective team briefing
- Deliver a clear and concise team briefing, using appropriate communication techniques
- Encourage participation and address questions from team members during the briefing
- Report back on the outcomes of a team briefing, including key messages, feedback received, and actions agreed
Building an awareness of waste managementReal unit · City & Guilds Limited
This unit raises learners' awareness of waste management, covering environmental impacts of waste and benefits of effective management. You'll understand organisational good practice and legal requirements related to waste disposal and reduction.
What you'll be able to do
- Understand how industry waste impacts the environment and contributes to environmental issues.
- Understand the main benefits of managing waste effectively in the workplace, including cost savings and environmental protection.
- Understand organisational good practice with regards to waste management, including recycling and waste reduction strategies.
- Understand the legal requirements related to waste management and disposal.
Business improvement techniquesReal unit · City & Guilds Limited
You'll understand the principles of continuous quality and performance improvement in the workplace. The unit covers business improvement tools and techniques and how to communicate the benefits of improvements to stakeholders.
What you'll be able to do
- Understand the importance of continuous quality improvement within the workplace
- Understand the importance of continuous performance improvement within the workplace
- Use a range of business improvement tools and techniques to continuously improve the workplace
- Identify areas for improvement within the workplace
- Communicate the benefits of identified improvements to relevant stakeholders for implementation
Communicating with people outside the work teamReal unit · City & Guilds Limited
You'll examine the importance of effective communication with individuals outside their work team. The unit focuses on presenting a positive impression and understanding the impact of communication on organisational objectives.
What you'll be able to do
- Understand the importance of effective communication with people outside the team in achieving organisational objectives.
- Understand how to present a positive impression to individuals and groups outside the team, reflecting positively on the organisation.
Developing the work teamReal unit · City & Guilds Limited
You'll explore the nature and dynamics of teams, including roles and stages of development. The unit examines the advantages and disadvantages of team working and its impact on creativity and problem-solving.
What you'll be able to do
- Understand the fundamental nature of teams and their dynamics
- Understand the advantages of team working, such as increased creativity and problem-solving abilities
- Understand the disadvantages of team working, such as potential conflicts and communication challenges
Developing yourself as a team leaderReal unit · City & Guilds Limited
You'll understand the role and responsibilities of a team leader, including leadership styles and communication. The unit also covers methods for seeking and analysing feedback to identify strengths and areas for development.
What you'll be able to do
- Understand the role and responsibilities of a team leader within an organisation.
- Seek feedback on their workplace performance to identify personal strengths, weaknesses, and areas for improvement as a team leader.
Diversity in the workplaceReal unit · City & Guilds Limited
You'll understand the meaning and benefits of diversity in the workplace and how to promote inclusivity and respect. The unit also addresses potential difficulties arising from diverse values and strategies to manage such challenges.
What you'll be able to do
- Understand how to contribute to a positive workplace environment that values diversity.
- Understand how to deal with difficulties that may arise from diverse individual and/or organisational values within the workplace.
Enterprise awarenessReal unit · City & Guilds Limited
You'll gain an understanding of the enterprise environment, including market dynamics, competition, finance, resource management, and customer focus. The unit explores how these factors influence enterprise operations and decision-making.
What you'll be able to do
- Understand the key characteristics of the enterprise environment, including market dynamics and competition.
- Understand the role of finance in enterprise, including budgeting, financial planning, and investment.
- Understand how to manage resources effectively within an enterprise, including human, physical, and financial resources.
- Understand the importance of customer focus in enterprise, including customer satisfaction and loyalty.
Gathering, interpreting and utilising data in the workplaceReal unit · City & Guilds Limited
You'll gain skills to gather, interpret, and utilise workplace data effectively. The unit includes identifying data sources, analysing trends, and applying data to inform decision-making and action planning.
What you'll be able to do
- Gather relevant data from various sources within the workplace
- Interpret gathered data to identify trends and patterns
- Utilise interpreted data to inform decision-making and action planning
- Select appropriate data for a specific purpose or task
- Use selected data effectively to achieve a desired outcome
Giving briefings and making presentationsReal unit · City & Guilds Limited
It teaches you to plan, deliver, and evaluate briefings and presentations. It covers defining objectives, analysing the target audience, structuring content, using communication techniques and visual aids, and identifying areas for improvement.
What you'll be able to do
- Plan a briefing or presentation, considering the target audience, objectives, and key messages.
- Conduct a briefing or presentation, using appropriate communication techniques and visual aids to engage the audience.
- Evaluate the effectiveness of a briefing or presentation, identifying areas for improvement in future deliveries.
Improving performance of the work teamReal unit · City & Guilds Limited
This unit equips learners with knowledge of organisational requirements for team performance and how to address underperformance. You'll explore key performance indicators and the role of motivation in improving team outcomes.
What you'll be able to do
- Understand the organisation’s requirements and expectations in relation to team performance.
- Understand how to address underperformance within a team, including identifying causes and implementing solutions.
- Understand the role of motivation in improving team performance and how to apply motivational techniques.
Induction and coaching in the workplaceReal unit · City & Guilds Limited
This unit equips learners with knowledge and skills to integrate new team members and coach individuals effectively. You'll explore team integration strategies, positive team culture, coaching techniques, and providing constructive feedback.
What you'll be able to do
- Understand how to integrate new team members into the existing team structure and culture.
- Effectively coach individuals within the team to improve their performance and development.
Leading your work teamReal unit · City & Guilds Limited
This unit explores the distinctions between leadership and management roles and examines different leadership styles. You'll assess the benefits and impacts of these styles on individuals and team performance.
What you'll be able to do
- Understand the key differences between leadership and management roles
- Understand a range of leadership styles that can be adopted in the workplace
- Understand the benefits of different leadership styles in various situations
- Understand the potential impact of different leadership styles on individuals within the team
- Understand the potential impact of different leadership styles on overall team performance
Maintaining a healthy and safe working environmentReal unit · City & Guilds Limited
You'll understand health and safety responsibilities in the workplace, including legal and organisational requirements. The unit covers conducting risk assessments and identifying hazards to maintain a safe working environment.
What you'll be able to do
- Understand the legal and organisational responsibilities relating to health and safety in the workplace.
- Conduct a risk assessment of the team's work environment, identifying potential hazards and implementing control measures.
Managing workplace projectsReal unit · City & Guilds Limited
It teaches you to manage simple workplace projects, including planning, organising resources, and monitoring progress. It also addresses financial and non-financial implications such as budgeting and risk management.
What you'll be able to do
- Manage a simple workplace project, including planning, organising, and monitoring progress.
- Understand the financial and non-financial implications of a workplace project, including budgeting, resource allocation, and risk management.
Managing yourselfReal unit · City & Guilds Limited
This unit focuses on personal time management and stress management techniques to support achieving team goals. You'll learn to prioritise tasks, recognise signs of stress, apply coping strategies, and seek appropriate support.
What you'll be able to do
- Use effective personal time management techniques to prioritise tasks and achieve team goals.
- Manage own stress levels using appropriate coping mechanisms and strategies.
- Recognise the signs of stress in oneself and others.
- Seek support for managing stress effectively.
Meeting customer needsReal unit · City & Guilds Limited
You'll explore customer care principles and their importance within organisations. The unit covers benefits of good customer care, methods to meet customer needs, and the significance of collecting, storing, and interpreting customer feedback.
What you'll be able to do
- Understand the principles of customer care and its importance within an organisation
- Recognise the benefits of providing good customer care to both the customer and the organisation
- Effectively meet customer needs and expectations in a professional manner
- Understand the importance of collecting customer feedback to improve services
- Understand the processes involved in storing and interpreting customer feedback to enhance customer satisfaction
Methods of communicating in the workplaceReal unit · City & Guilds Limited
This unit covers the importance of effective communication in the workplace and how it contributes to achieving organisational goals. You'll explore various communication methods, their advantages and disadvantages, and the consequences of ineffective communication.
What you'll be able to do
- Understand the importance of effective communication in the workplace for achieving organisational goals.
- Understand how different communication methods can be used effectively in the workplace.
- Understand how to adapt communication methods to suit different audiences and situations.
- Understand how to overcome barriers to effective communication in the workplace.
Planning and monitoring workReal unit · City & Guilds Limited
You'll learn to plan, allocate, and monitor work within a team in line with organisational guidelines. The unit covers aligning activities with objectives, assessing resources and skills, and taking corrective action to support team performance.
What you'll be able to do
- Understand how to work within the organisational guidelines and procedures to achieve team goals and objectives.
- Understand how to plan and allocate work effectively to team members, considering their skills and workload.
- Understand how to monitor a team’s performance against the agreed plan, identifying any deviations and taking corrective action.
Providing quality to customersReal unit · City & Guilds Limited
This unit provides knowledge of the importance of quality within an organisation and its impact on customer satisfaction and loyalty. You'll understand quality standards, procedures, and how to deliver quality service and products effectively.
What you'll be able to do
- Understand the importance of quality in all aspects of the organisation's operations and its impact on customer satisfaction.
- Deliver quality service and products within the organisation, adhering to established standards and procedures.
Satisfying customer requirementsReal unit · City & Guilds Limited
It teaches you to satisfy customer requirements by identifying different types of needs and methods for understanding them. You'll also explore the importance of meeting expectations and techniques for handling customer complaints.
What you'll be able to do
- Effectively satisfy customer requirements in a business environment.
Setting team objectives in the workplaceReal unit · City & Guilds Limited
It teaches you to set, prioritise, monitor, and assess SMART objectives for a team aligned with organisational goals. You'll explore time management methods and learn to evaluate objective achievement effectively.
What you'll be able to do
- Understand different methods of time management within the workplace
- Set SMART objectives for the team in line with organisational goals
- Prioritise SMART objectives for the team based on importance and urgency
- Monitor the progress of SMART objectives for the team
- Assess the achievement of workplace objectives against pre-defined criteria
Solving problems and making decisionsReal unit · City & Guilds Limited
This unit equips learners with problem-solving and decision-making skills within an organisation. You'll learn to describe problems, gather and interpret information, evaluate options, and plan, monitor, and review decision implementation.
What you'll be able to do
- Describe a problem, including its nature, scope and impact on the organisation
- Gather relevant information from appropriate sources to solve a problem effectively
- Interpret information gathered to inform problem-solving activities
- Evaluate different options to make an informed decision
- Plan the implementation of decisions made
- Monitor the implementation of decisions
- Review the implementation of decisions to ensure effectiveness
- Communicate decisions effectively to relevant stakeholders
Understand the organisation and its contextReal unit · City & Guilds Limited
This unit provides learners with an understanding of an organisation's structure, culture, and purpose. You'll explore internal and external factors influencing organisational operations and performance.
What you'll be able to do
- Understand the organisation as a distinct entity with its own structure, culture and purpose
- Understand the internal factors that influence the organisation's operations and performance
- Understand the external context within which the organisation operates, including market forces, legal requirements and social trends
- Understand how the external context impacts the organisation's strategic direction and decision-making
Understanding Change in the WorkplaceReal unit · City & Guilds Limited
This unit covers the nature and reasons for workplace change and its effects on individuals and teams. You'll learn strategies to support change implementation and manage resistance effectively.
What you'll be able to do
- Understand the nature of change in the workplace, including common reasons for change and potential impacts on individuals and teams.
- Support the implementation of change in the workplace, including strategies for communicating change and addressing concerns.
Understanding Good Practice in Coaching within an Organisational ContextReal unit · City & Guilds Limited
You'll study effective coaching practices within organisational contexts. The unit includes coaching models, ethical contracting, coaching processes, and the importance of reflection and supervision.
What you'll be able to do
- Understand effective coaching within an organisational context, including different coaching models and their application.
- Understand the importance of effective and ethical contracting in coaching, including setting clear goals and boundaries.
- Understand the process of effective coaching within their own workplace, including planning, delivery, and evaluation.
- Understand the role of recording, reflection and supervision in coaching within their own practice or other contexts, and how these contribute to professional development.
Understanding Mental Health in the WorkplaceReal unit · City & Guilds Limited
You'll gain an understanding of the importance of mental health in the workplace and the spectrum of mental health conditions. The unit covers recognising signs of distress, promoting positive mental health, and signposting to appropriate support.
What you'll be able to do
- Understand why mental health matters in the workplace, including its impact on productivity, absenteeism, and employee wellbeing.
- Understand the spectrum of mental health, including common mental health conditions such as anxiety, depression, and stress.
- Identify signs of distress in the workplace, including changes in behaviour, mood, and performance.
- Understand how to promote positive mental health and wellbeing in the workplace.
- Understand how to signpost individuals to appropriate support and resources.
Understanding conflict management in the workplaceReal unit · City & Guilds Limited
This unit introduces learners to conflict management in the workplace. It covers conflict types, early intervention, resolution approaches, and the benefits of effective conflict management.
What you'll be able to do
- Understand the principles of conflict management in the workplace.
- Understand different approaches to conflict resolution.
- Understand the impact of conflict on individuals and teams.
- Understand organisational policies and procedures related to conflict management.
Understanding discipline in the workplaceReal unit · City & Guilds Limited
This unit covers the legal and organisational frameworks relating to discipline in the workplace. You'll understand relevant legislation, policies, and procedures, as well as methods for monitoring discipline to ensure fairness and consistency.
What you'll be able to do
- Understand the legal aspects and organisational policies that relate to discipline in the workplace
- Understand how to effectively monitor discipline in the workplace, ensuring fairness and consistency
Understanding effective team workingReal unit · City & Guilds Limited
This unit provides learners with an understanding of the characteristics and benefits of effective working teams. You'll explore team roles, responsibilities, and factors contributing to a positive team environment within an organisation.
What you'll be able to do
- Understand the characteristics of effective working teams within an organisation.
Understanding good practice in workplace coachingReal unit · City & Guilds Limited
You'll understand the context and key factors for effective workplace coaching. The unit covers the coaching process, including goal setting, creating a positive environment, roles and responsibilities, feedback, and development planning.
What you'll be able to do
- Understand the context and key factors that contribute to effective workplace coaching
- Understand the process and content required for effective workplace coaching, including goal setting, feedback, and development planning
Understanding innovation and change in an organisationReal unit · City & Guilds Limited
This unit covers the concepts of innovation and change within organisations. You'll understand planning, implementing, monitoring, and communicating change, as well as its effects on people and teams.
What you'll be able to do
- Understand the concepts of innovation and change within an organisational context
- Understand how to plan the implementation of innovation and change in an organisation
- Understand how to monitor the implementation of innovation and change in an organisation
- Understand how to review the implementation of innovation and change in an organisation
- Understand how to communicate innovation and change effectively within an organisation
- Understand the potential effects of innovation and change on people and teams in an organisation
Understanding leadershipReal unit · City & Guilds Limited
This unit introduces learners to various leadership styles and their effects on team performance. You'll identify key leadership qualities and critically review their own leadership potential to recognise areas for development.
What you'll be able to do
- Understand different leadership styles and their impact on team performance
- Understand leadership qualities and review own leadership qualities and potential, identifying areas for development
Understanding negotiation and networking in the workplaceReal unit · City & Guilds Limited
You'll develop knowledge of influencing and negotiating techniques to achieve workplace objectives. The unit also emphasises the value of networking and building professional relationships.
What you'll be able to do
- Influence and negotiate with others to achieve objectives in the workplace, using appropriate communication and persuasion techniques.
- Understand the value of networking in the workplace, including building and maintaining professional relationships.
Understanding sales in the workplaceReal unit · City & Guilds Limited
You'll gain an understanding of the sales process, including its stages and key activities. The unit also covers the role of the sales team in achieving organisational objectives and the importance of building customer relationships.
What you'll be able to do
- Understand the stages and key activities involved in the sales process.
- Understand the role and importance of the sales team in achieving the overall objectives of the organisation.
Understanding security measures in the workplaceReal unit · City & Guilds Limited
You'll gain knowledge of common security measures in the workplace, their purposes, and the legislation governing their use. The unit also covers evaluating the effectiveness of existing security measures and identifying potential improvements.
What you'll be able to do
- Understand the range of security measures that can be implemented in the workplace and the relevant legislation that governs their use.
- Evaluate the effectiveness of existing security measures within an organisation, identifying strengths and weaknesses.
- Identify potential improvements to existing security measures to enhance workplace safety and security.
Understanding stress management in the workplaceReal unit · City & Guilds Limited
You'll study how to identify and manage stress within the workplace. The unit includes recognising stress symptoms, supporting team members, and applying techniques to reduce workplace stress.
What you'll be able to do
- Manage stress in the workplace for yourself and others.
- Understand how to support individuals in the team who are experiencing stress.
- Understand how to minimise stress in others through proactive management techniques.
Understanding the implications of working in an enterpriseReal unit · City & Guilds Limited
This unit provides learners with knowledge of individual rights and responsibilities within enterprises. It also covers various enterprise sectors, their characteristics, and the legal and ethical implications of working within them.
What you'll be able to do
- Understand the rights and responsibilities of individuals working within an enterprise
- Understand the range of enterprise sectors available, including their characteristics and opportunities
- Understand the implications of working in different enterprise sectors, such as legal and ethical considerations
- Understand the skills relevant to working in an enterprise, including transferable skills and sector-specific skills
Understanding the induction of new staff in the workplaceReal unit · City & Guilds Limited
This unit explains the key stages and components of an effective staff induction process. You'll evaluate induction effectiveness in supporting new staff integration and performance.
What you'll be able to do
- Understand the key stages and components of an effective induction process for new staff.
- Understand how to evaluate the effectiveness of an induction process in terms of staff retention and performance.
Understanding training and coaching in the workplaceReal unit · City & Guilds Limited
You'll explore how to identify training needs and adapt training methods to suit different learning styles. The unit also covers evaluating training effectiveness and understanding the benefits and key stages of coaching in the workplace.
What you'll be able to do
- Understand how to provide training that is appropriate to the specific needs of the workplace
- Understand how to coach an individual effectively within an organisational context
Undertaking Coaching within an Organisational ContextReal unit · City & Guilds Limited
You'll learn to plan, organise, and deliver a minimum of six hours of effective coaching with up to two individuals. The unit covers coaching plans, session organisation, techniques, recording activities, and reviewing coaching practice.
What you'll be able to do
- Plan and organise a minimum of 6 hours of effective coaching with a maximum of two individuals.
- Undertake and record a minimum of 6 hours of effective coaching with a maximum of two individuals.
- Gather evidence of ongoing review of their own coaching practice.
Undertaking coaching in the workplaceReal unit · City & Guilds Limited
You'll learn to plan, organise, and deliver workplace coaching sessions effectively. The unit covers coaching techniques, conducting coaching activities, and analysing coaching outcomes using stakeholder feedback.
What you'll be able to do
- Plan and organise workplace coaching sessions.
- Undertake at least six hours effective workplace coaching activity.
- Summarise and analyse a period of formal coaching within the workplace using stakeholder feedback.
Using information to solve problemsReal unit · City & Guilds Limited
It teaches you to use information effectively to identify and solve problems. You'll learn to access, check, and analyse information sources and evaluate the effectiveness of implemented solutions.
What you'll be able to do
- Use information to identify problems effectively.
- Use information to analyse problems.
- Use information to solve problems in a structured way.
- Evaluate the effectiveness of solutions to problems.
Using resources effectively and efficiently in the workplaceReal unit · City & Guilds Limited
This unit explores the importance of using resources effectively and efficiently in the workplace. You'll understand methods to minimise waste, maximise productivity, and recognise the impact of resource use on organisational performance and sustainability.
What you'll be able to do
- Understand the importance of using resources effectively in the workplace to minimise waste
- Understand the importance of using resources efficiently in the workplace to maximise productivity
- Recognise the impact of resource usage on organisational performance and sustainability
Working with customers legallyReal unit · City & Guilds Limited
You'll understand customer rights under UK legislation and the responsibilities of teams in delivering compliant customer service. The unit also covers organisational complaints procedures and how to ensure legal compliance in customer interactions.
What you'll be able to do
- Understand the customer’s rights in line with current UK legislation, including consumer protection laws.
- Understand the responsibilities of the team in line with organisational policy regarding customer service and legal compliance.
- Understand the organisation’s complaints procedure, including how to escalate complaints and record outcomes.
Working within organisational and legal guidelinesReal unit · City & Guilds Limited
You'll understand their legal responsibilities as employees, including health and safety and data protection legislation. The unit also covers organisational disciplinary and appeals policies and procedures.
What you'll be able to do
- Understand employees' legal responsibilities within the workplace, including relevant legislation and regulations.
- Understand the organisation's disciplinary and appeals policy, including procedures and employee rights.
Workplace CommunicationReal unit · City & Guilds Limited
You'll develop an understanding of effective workplace communication, including its importance, methods, and barriers. The unit also covers maintaining accurate records of communication within a professional context.
What you'll be able to do
- Understand the importance of effective communication in the workplace.
- Understand different methods of communication and their appropriate application.
- Understand the importance of maintaining accurate records of communication within a professional setting.
Workplace records and information systemsReal unit · City & Guilds Limited
This unit provides an understanding of the reasons for keeping accurate workplace records, including legal and organisational requirements. You'll examine methods of storing, indexing, and retrieving data, alongside the importance of confidentiality and security.
What you'll be able to do
- Understand the legal and organisational reasons for keeping accurate and up-to-date records within an organisation
- Understand different methods of storing data and information, including electronic and paper-based systems
- Understand how data and information is indexed to facilitate efficient retrieval
- Understand the importance of ensuring the confidentiality of records to comply with data protection regulations
- Understand the importance of ensuring the security of records to prevent unauthorised access or loss
The honest bit
You’ve started things before
Most courses were built for a room full of people who aren’t you. A cohort moves on whether or not your week allowed it, and by the third week the thing you’re behind on becomes the reason you stop opening it.
There’s no cohort here, and no timetable to fall behind. Before anything starts, Zavmo asks when you’re sharpest and how long you can realistically sit down for, then builds the sessions around those answers. A bad fortnight changes your pace. It doesn’t put you behind.
And you only pay once you start learning. Searching and planning are free, and you can cancel any time — so the cost of finding out is an afternoon, not a year.
Your passport
Every credit is a stamp you keep
Level 2 credits are regulated. They don’t vanish when a subscription ends or a website closes. They travel to any employer, and Zavmo keeps the map of what you’ve earned and what’s next.
Briefing the work teamBuilding an awareness of waste managementBusiness improvement techniquesCommunicating with people outside the work teamDeveloping the work teamDeveloping yourself as a team leaderDiversity in the workplaceEnterprise awareness
Each stamp is a real unit registered against this qualification.
Who’d teach you this
The Evidence Evaluator
Assessor
Helps you show what you can actually do, gathering the evidence that proves it as you learn.
Meet all twelve tutorsWhere this connects
Where these credits take you
A qualification is never a dead end here. See the jobs its credits open, the national occupational standards its units map to, and the future skills they quietly build.
Where this can lead
Onboarding and Induction Specialist
Your journey here is really what you make of it. We're committed to helping you grow, whether that's becoming a deep specialist in onboarding, leading a team, or exploring other areas of people and talent. The opportunities are definitely there if you're willing to grab them.
See the whole journey →Opens the roleOnboarding and Induction SpecialistOne of the jobs this qualification is a route intoSee the role →Opens the roleInternational Business Improvement ManagerOne of the jobs this qualification is a route into · 1 near-identical record folded inSee the role →Opens the roleLead, Global Workspace ProjectsOne of the jobs this qualification is a route into · 1 near-identical record folded inSee the role →Future FluencyAll ten future skillsSee how every unit is contextualised by the tenExplore →
Showing 3 roles, drawn from 5 job records mapped to this qualification.
Skills it covers
What the job actually needs. These are the standards the units are built against, in the words employers and awarding bodies already use for the work itself.
Managing the Induction of StaffProvide leadership to your team
How you’ll actually learn this
One-to-one, on your own real work
A qualification is usually something done to you: sit the class, sit the exam, hope it sticks. Here it’s the opposite. You learn it one-to-one with a companion, on your own real work, and you keep going until you can use it, not just recall it.
One-to-one, on your real workNo lectures, no past-papers. Every unit is practised on the actual tasks your job throws at you, a tutor beside you, not a video in front of you.
Taught to the top, not the testMost courses stop at remembering. Your companion keeps climbing: analysing, judging, creating. That’s the part a machine can’t do for you.
Credits you keep, a map that continuesEvery unit is regulated and yours for good. The day you finish, Zavmo already knows the next role your new credits open.
Applied to your work in any of these jobs
Which job do you mean?
Learners will develop skills to plan, prepare, and deliver effective team briefings. The unit covers setting clear objectives, tailoring content to the audience, using appropriate materials, encouraging participation, and reporting on briefing outcomes.
How the thinking builds
- Remember
- Understand
- Apply
- Analyse
- Evaluate
- Create
Built for City & Guilds Level 2 Certificate in Leadership and Team Skills
48 units in this credential, in the order it lists them, awarded by City & Guilds Limited.
- Briefing the work team
- Building an awareness of waste management
- Business improvement techniques
- Communicating with people outside the work team
- Developing the work team
- Developing yourself as a team leader
and 42 more in the full unit list below.
One to one, not one to many
No two people run this the same way
A course is written once and handed to everyone. This is assembled around you, and keeps changing as it learns you. Five things it reads, and what each one changes.
- Your actual work Every unit is taught against a live piece of your own work, not a worked example from a textbook.
- What you already know The first conversation finds your starting point, so you skip what you can already do and spend the time on what you cannot.
- The conditions you learn under Not a learning-styles quiz. The evidence does not support those. The dimensions the research does back, read once and used to shape the plan.
- How far you got last time It picks up mid-thought. The tutor knows what you said, what you struggled with, and what it asked you to try.
- Which tutor suits the moment Twelve of them, each for a different kind of thinking. The one who walks you through a first idea is not the one who stress-tests it.
See how you learn, free. Eight questions, no sign-up. A directional taster; the diagnostic inside Zavmo goes deeper and keeps adapting.
Why it sticks
Most courses stop at remembering
There’s a well-known ladder of how deeply you learn something, called Bloom’s Taxonomy. Most courses get you up the first two rungs: you remember some facts, you pass a test, you forget it. Real skill lives at the top. Judging, deciding, creating. And this isn’t a generic ladder: every rung has a named Zavmo tutor who walks you up it.
- 6CreateThe Creative Catalyst
- 5EvaluateThe Evidence Evaluator
- 4AnalyseThe Analyst
- 3ApplyThe Coach
- 2UnderstandThe Connector
- 1RememberThe Builder
Where most courses leave you Where Zavmo takes you
Why this matters: AI can already remember and understand for you. What it can’t do is
take your real problem and judge the right call. So the only learning worth paying
for is the learning that takes you to the top. That’s exactly what a tutor doing it with
you, on your real work, is for.
The value
Why the companion is worth £70 a month
You’re not paying for the units. They’re regulated, and the same wherever you earn them. You’re paying for the one thing that decides whether you actually get there: a companion that makes them stick, on your real work.
That is one-to-one on this qualification, every day, on the work you already do, for £70 a month. Your first module is free, so you can see the teaching before you pay for any of it. Billed monthly, cancel any time and billing stops.
Earned on your own work, taught to the top.
Everything you just read, learned one-to-one on the job you already do. Your first module is free, so you can see the teaching before you pay for any of it.
Build my plan, freeNo card. See how this qualification maps onto your role and meet the tutors who’d teach it, free. The learning begins when you subscribe. It’s £70 a month, billed monthly. Cancel any time and billing stops.