How you’d get it
How you’d get this certificate
- Zavmo teaches you. You learn the units one-to-one with an AI tutor, on your own work.
- You register with an approved centre. That is a college, training provider or employer City & Guilds Limited has approved to offer this qualification. Zavmo is not an approved centre, so you register with them, not with us.
- The centre assesses, and City & Guilds Limited awards. A qualified assessor at the centre judges your evidence, and the certificate comes from City & Guilds Limited.
01What it is
Build essential team leading skills with ILM's Level 2 Leadership and Team Skills program. Develop as a leader and empower your team.
These are the units City & Guilds Limited registers against this qualification. It is a catalogue, not a syllabus. Which of them you take depends on the combination the qualification requires, and that is set by the awarding body rather than by us. Every unit here is regulated. Zavmo teaches towards them on your own work.
Zavmo is not an awarding body, is not an approved centre, and is not affiliated with City & Guilds Limited. It does the teaching and the mapping. City & Guilds Limited sets this qualification and awards it, and a qualified human assessor makes the assessment decision.
02The units
What each unit actually teaches you to do
Briefing the work team Real unit · City & Guilds Limited
You'll learn to plan, prepare, and deliver effective team briefings. The unit covers setting clear objectives, tailoring content to the audience, using appropriate materials, encouraging participation, and reporting on briefing outcomes.
What you'll be able to do
- Understand the key considerations when planning for a team briefing, including objectives, content, and audience
- Prepare materials and resources required for delivering an effective team briefing
- Deliver a clear and concise team briefing, using appropriate communication techniques
- Encourage participation and address questions from team members during the briefing
- Report back on the outcomes of a team briefing, including key messages, feedback received, and actions agreed
Building an awareness of waste management Real unit · City & Guilds Limited
This unit raises learners' awareness of waste management, covering environmental impacts of waste and benefits of effective management. You'll understand organisational good practice and legal requirements related to waste disposal and reduction.
What you'll be able to do
- Understand how industry waste impacts the environment and contributes to environmental issues.
- Understand the main benefits of managing waste effectively in the workplace, including cost savings and environmental protection.
- Understand organisational good practice with regards to waste management, including recycling and waste reduction strategies.
- Understand the legal requirements related to waste management and disposal.
Business improvement techniques Real unit · City & Guilds Limited
You'll understand the principles of continuous quality and performance improvement in the workplace. The unit covers business improvement tools and techniques and how to communicate the benefits of improvements to stakeholders.
What you'll be able to do
- Understand the importance of continuous quality improvement within the workplace
- Understand the importance of continuous performance improvement within the workplace
- Use a range of business improvement tools and techniques to continuously improve the workplace
- Identify areas for improvement within the workplace
- Communicate the benefits of identified improvements to relevant stakeholders for implementation
Communicating with people outside the work team Real unit · City & Guilds Limited
You'll examine the importance of effective communication with individuals outside their work team. The unit focuses on presenting a positive impression and understanding the impact of communication on organisational objectives.
What you'll be able to do
- Understand the importance of effective communication with people outside the team in achieving organisational objectives.
- Understand how to present a positive impression to individuals and groups outside the team, reflecting positively on the organisation.
Developing the work team Real unit · City & Guilds Limited
You'll explore the nature and dynamics of teams, including roles and stages of development. The unit examines the advantages and disadvantages of team working and its impact on creativity and problem-solving.
What you'll be able to do
- Understand the fundamental nature of teams and their dynamics
- Understand the advantages of team working, such as increased creativity and problem-solving abilities
- Understand the disadvantages of team working, such as potential conflicts and communication challenges
Developing yourself as a team leader Real unit · City & Guilds Limited
You'll understand the role and responsibilities of a team leader, including leadership styles and communication. The unit also covers methods for seeking and analysing feedback to identify strengths and areas for development.
What you'll be able to do
- Understand the role and responsibilities of a team leader within an organisation.
- Seek feedback on their workplace performance to identify personal strengths, weaknesses, and areas for improvement as a team leader.
Diversity in the workplace Real unit · City & Guilds Limited
You'll understand the meaning and benefits of diversity in the workplace and how to promote inclusivity and respect. The unit also addresses potential difficulties arising from diverse values and strategies to manage such challenges.
What you'll be able to do
- Understand how to contribute to a positive workplace environment that values diversity.
- Understand how to deal with difficulties that may arise from diverse individual and/or organisational values within the workplace.
Enterprise awareness Real unit · City & Guilds Limited
You'll gain an understanding of the enterprise environment, including market dynamics, competition, finance, resource management, and customer focus. The unit explores how these factors influence enterprise operations and decision-making.
What you'll be able to do
- Understand the key characteristics of the enterprise environment, including market dynamics and competition.
- Understand the role of finance in enterprise, including budgeting, financial planning, and investment.
- Understand how to manage resources effectively within an enterprise, including human, physical, and financial resources.
- Understand the importance of customer focus in enterprise, including customer satisfaction and loyalty.
Gathering, interpreting and utilising data in the workplace Real unit · City & Guilds Limited
You'll gain skills to gather, interpret, and utilise workplace data effectively. The unit includes identifying data sources, analysing trends, and applying data to inform decision-making and action planning.
What you'll be able to do
- Gather relevant data from various sources within the workplace
- Interpret gathered data to identify trends and patterns
- Utilise interpreted data to inform decision-making and action planning
- Select appropriate data for a specific purpose or task
- Use selected data effectively to achieve a desired outcome
Giving briefings and making presentations Real unit · City & Guilds Limited
It teaches you to plan, deliver, and evaluate briefings and presentations. It covers defining objectives, analysing the target audience, structuring content, using communication techniques and visual aids, and identifying areas for improvement.
What you'll be able to do
- Plan a briefing or presentation, considering the target audience, objectives, and key messages.
- Conduct a briefing or presentation, using appropriate communication techniques and visual aids to engage the audience.
- Evaluate the effectiveness of a briefing or presentation, identifying areas for improvement in future deliveries.
Improving performance of the work team Real unit · City & Guilds Limited
This unit equips learners with knowledge of organisational requirements for team performance and how to address underperformance. You'll explore key performance indicators and the role of motivation in improving team outcomes.
What you'll be able to do
- Understand the organisation’s requirements and expectations in relation to team performance.
- Understand how to address underperformance within a team, including identifying causes and implementing solutions.
- Understand the role of motivation in improving team performance and how to apply motivational techniques.
Induction and coaching in the workplace Real unit · City & Guilds Limited
This unit equips learners with knowledge and skills to integrate new team members and coach individuals effectively. You'll explore team integration strategies, positive team culture, coaching techniques, and providing constructive feedback.
What you'll be able to do
- Understand how to integrate new team members into the existing team structure and culture.
- Effectively coach individuals within the team to improve their performance and development.
Leading your work team Real unit · City & Guilds Limited
This unit explores the distinctions between leadership and management roles and examines different leadership styles. You'll assess the benefits and impacts of these styles on individuals and team performance.
What you'll be able to do
- Understand the key differences between leadership and management roles
- Understand a range of leadership styles that can be adopted in the workplace
- Understand the benefits of different leadership styles in various situations
- Understand the potential impact of different leadership styles on individuals within the team
- Understand the potential impact of different leadership styles on overall team performance
Maintaining a healthy and safe working environment Real unit · City & Guilds Limited
You'll understand health and safety responsibilities in the workplace, including legal and organisational requirements. The unit covers conducting risk assessments and identifying hazards to maintain a safe working environment.
What you'll be able to do
- Understand the legal and organisational responsibilities relating to health and safety in the workplace.
- Conduct a risk assessment of the team's work environment, identifying potential hazards and implementing control measures.
Managing workplace projects Real unit · City & Guilds Limited
It teaches you to manage simple workplace projects, including planning, organising resources, and monitoring progress. It also addresses financial and non-financial implications such as budgeting and risk management.
What you'll be able to do
- Manage a simple workplace project, including planning, organising, and monitoring progress.
- Understand the financial and non-financial implications of a workplace project, including budgeting, resource allocation, and risk management.
Managing yourself Real unit · City & Guilds Limited
This unit focuses on personal time management and stress management techniques to support achieving team goals. You'll learn to prioritise tasks, recognise signs of stress, apply coping strategies, and seek appropriate support.
What you'll be able to do
- Use effective personal time management techniques to prioritise tasks and achieve team goals.
- Manage own stress levels using appropriate coping mechanisms and strategies.
- Recognise the signs of stress in oneself and others.
- Seek support for managing stress effectively.
Meeting customer needs Real unit · City & Guilds Limited
You'll explore customer care principles and their importance within organisations. The unit covers benefits of good customer care, methods to meet customer needs, and the significance of collecting, storing, and interpreting customer feedback.
What you'll be able to do
- Understand the principles of customer care and its importance within an organisation
- Recognise the benefits of providing good customer care to both the customer and the organisation
- Effectively meet customer needs and expectations in a professional manner
- Understand the importance of collecting customer feedback to improve services
- Understand the processes involved in storing and interpreting customer feedback to enhance customer satisfaction
Methods of communicating in the workplace Real unit · City & Guilds Limited
This unit covers the importance of effective communication in the workplace and how it contributes to achieving organisational goals. You'll explore various communication methods, their advantages and disadvantages, and the consequences of ineffective communication.
What you'll be able to do
- Understand the importance of effective communication in the workplace for achieving organisational goals.
- Understand how different communication methods can be used effectively in the workplace.
- Understand how to adapt communication methods to suit different audiences and situations.
- Understand how to overcome barriers to effective communication in the workplace.
Planning and monitoring work Real unit · City & Guilds Limited
You'll learn to plan, allocate, and monitor work within a team in line with organisational guidelines. The unit covers aligning activities with objectives, assessing resources and skills, and taking corrective action to support team performance.
What you'll be able to do
- Understand how to work within the organisational guidelines and procedures to achieve team goals and objectives.
- Understand how to plan and allocate work effectively to team members, considering their skills and workload.
- Understand how to monitor a team’s performance against the agreed plan, identifying any deviations and taking corrective action.
Providing quality to customers Real unit · City & Guilds Limited
This unit provides knowledge of the importance of quality within an organisation and its impact on customer satisfaction and loyalty. You'll understand quality standards, procedures, and how to deliver quality service and products effectively.
What you'll be able to do
- Understand the importance of quality in all aspects of the organisation's operations and its impact on customer satisfaction.
- Deliver quality service and products within the organisation, adhering to established standards and procedures.
Satisfying customer requirements Real unit · City & Guilds Limited
It teaches you to satisfy customer requirements by identifying different types of needs and methods for understanding them. You'll also explore the importance of meeting expectations and techniques for handling customer complaints.
What you'll be able to do
- Effectively satisfy customer requirements in a business environment.
Setting team objectives in the workplace Real unit · City & Guilds Limited
It teaches you to set, prioritise, monitor, and assess SMART objectives for a team aligned with organisational goals. You'll explore time management methods and learn to evaluate objective achievement effectively.
What you'll be able to do
- Understand different methods of time management within the workplace
- Set SMART objectives for the team in line with organisational goals
- Prioritise SMART objectives for the team based on importance and urgency
- Monitor the progress of SMART objectives for the team
- Assess the achievement of workplace objectives against pre-defined criteria
Solving problems and making decisions Real unit · City & Guilds Limited
This unit equips learners with problem-solving and decision-making skills within an organisation. You'll learn to describe problems, gather and interpret information, evaluate options, and plan, monitor, and review decision implementation.
What you'll be able to do
- Describe a problem, including its nature, scope and impact on the organisation
- Gather relevant information from appropriate sources to solve a problem effectively
- Interpret information gathered to inform problem-solving activities
- Evaluate different options to make an informed decision
- Plan the implementation of decisions made
- Monitor the implementation of decisions
- Review the implementation of decisions to ensure effectiveness
- Communicate decisions effectively to relevant stakeholders
Understand the organisation and its context Real unit · City & Guilds Limited
This unit provides learners with an understanding of an organisation's structure, culture, and purpose. You'll explore internal and external factors influencing organisational operations and performance.
What you'll be able to do
- Understand the organisation as a distinct entity with its own structure, culture and purpose
- Understand the internal factors that influence the organisation's operations and performance
- Understand the external context within which the organisation operates, including market forces, legal requirements and social trends
- Understand how the external context impacts the organisation's strategic direction and decision-making
Understanding Change in the Workplace Real unit · City & Guilds Limited
This unit covers the nature and reasons for workplace change and its effects on individuals and teams. You'll learn strategies to support change implementation and manage resistance effectively.
What you'll be able to do
- Understand the nature of change in the workplace, including common reasons for change and potential impacts on individuals and teams.
- Support the implementation of change in the workplace, including strategies for communicating change and addressing concerns.
Understanding Good Practice in Coaching within an Organisational Context Real unit · City & Guilds Limited
You'll study effective coaching practices within organisational contexts. The unit includes coaching models, ethical contracting, coaching processes, and the importance of reflection and supervision.
What you'll be able to do
- Understand effective coaching within an organisational context, including different coaching models and their application.
- Understand the importance of effective and ethical contracting in coaching, including setting clear goals and boundaries.
- Understand the process of effective coaching within their own workplace, including planning, delivery, and evaluation.
- Understand the role of recording, reflection and supervision in coaching within their own practice or other contexts, and how these contribute to professional development.
Understanding Mental Health in the Workplace Real unit · City & Guilds Limited
You'll gain an understanding of the importance of mental health in the workplace and the spectrum of mental health conditions. The unit covers recognising signs of distress, promoting positive mental health, and signposting to appropriate support.
What you'll be able to do
- Understand why mental health matters in the workplace, including its impact on productivity, absenteeism, and employee wellbeing.
- Understand the spectrum of mental health, including common mental health conditions such as anxiety, depression, and stress.
- Identify signs of distress in the workplace, including changes in behaviour, mood, and performance.
- Understand how to promote positive mental health and wellbeing in the workplace.
- Understand how to signpost individuals to appropriate support and resources.
Understanding conflict management in the workplace Real unit · City & Guilds Limited
This unit introduces learners to conflict management in the workplace. It covers conflict types, early intervention, resolution approaches, and the benefits of effective conflict management.
What you'll be able to do
- Understand the principles of conflict management in the workplace.
- Understand different approaches to conflict resolution.
- Understand the impact of conflict on individuals and teams.
- Understand organisational policies and procedures related to conflict management.
Understanding discipline in the workplace Real unit · City & Guilds Limited
This unit covers the legal and organisational frameworks relating to discipline in the workplace. You'll understand relevant legislation, policies, and procedures, as well as methods for monitoring discipline to ensure fairness and consistency.
What you'll be able to do
- Understand the legal aspects and organisational policies that relate to discipline in the workplace
- Understand how to effectively monitor discipline in the workplace, ensuring fairness and consistency
Understanding effective team working Real unit · City & Guilds Limited
This unit provides learners with an understanding of the characteristics and benefits of effective working teams. You'll explore team roles, responsibilities, and factors contributing to a positive team environment within an organisation.
What you'll be able to do
- Understand the characteristics of effective working teams within an organisation.
Understanding good practice in workplace coaching Real unit · City & Guilds Limited
You'll understand the context and key factors for effective workplace coaching. The unit covers the coaching process, including goal setting, creating a positive environment, roles and responsibilities, feedback, and development planning.
What you'll be able to do
- Understand the context and key factors that contribute to effective workplace coaching
- Understand the process and content required for effective workplace coaching, including goal setting, feedback, and development planning
Understanding innovation and change in an organisation Real unit · City & Guilds Limited
This unit covers the concepts of innovation and change within organisations. You'll understand planning, implementing, monitoring, and communicating change, as well as its effects on people and teams.
What you'll be able to do
- Understand the concepts of innovation and change within an organisational context
- Understand how to plan the implementation of innovation and change in an organisation
- Understand how to monitor the implementation of innovation and change in an organisation
- Understand how to review the implementation of innovation and change in an organisation
- Understand how to communicate innovation and change effectively within an organisation
- Understand the potential effects of innovation and change on people and teams in an organisation
Understanding leadership Real unit · City & Guilds Limited
This unit introduces learners to various leadership styles and their effects on team performance. You'll identify key leadership qualities and critically review their own leadership potential to recognise areas for development.
What you'll be able to do
- Understand different leadership styles and their impact on team performance
- Understand leadership qualities and review own leadership qualities and potential, identifying areas for development
Understanding negotiation and networking in the workplace Real unit · City & Guilds Limited
You'll develop knowledge of influencing and negotiating techniques to achieve workplace objectives. The unit also emphasises the value of networking and building professional relationships.
What you'll be able to do
- Influence and negotiate with others to achieve objectives in the workplace, using appropriate communication and persuasion techniques.
- Understand the value of networking in the workplace, including building and maintaining professional relationships.
Understanding sales in the workplace Real unit · City & Guilds Limited
You'll gain an understanding of the sales process, including its stages and key activities. The unit also covers the role of the sales team in achieving organisational objectives and the importance of building customer relationships.
What you'll be able to do
- Understand the stages and key activities involved in the sales process.
- Understand the role and importance of the sales team in achieving the overall objectives of the organisation.
Understanding security measures in the workplace Real unit · City & Guilds Limited
You'll gain knowledge of common security measures in the workplace, their purposes, and the legislation governing their use. The unit also covers evaluating the effectiveness of existing security measures and identifying potential improvements.
What you'll be able to do
- Understand the range of security measures that can be implemented in the workplace and the relevant legislation that governs their use.
- Evaluate the effectiveness of existing security measures within an organisation, identifying strengths and weaknesses.
- Identify potential improvements to existing security measures to enhance workplace safety and security.
Understanding stress management in the workplace Real unit · City & Guilds Limited
You'll study how to identify and manage stress within the workplace. The unit includes recognising stress symptoms, supporting team members, and applying techniques to reduce workplace stress.
What you'll be able to do
- Manage stress in the workplace for yourself and others.
- Understand how to support individuals in the team who are experiencing stress.
- Understand how to minimise stress in others through proactive management techniques.
Understanding the implications of working in an enterprise Real unit · City & Guilds Limited
This unit provides learners with knowledge of individual rights and responsibilities within enterprises. It also covers various enterprise sectors, their characteristics, and the legal and ethical implications of working within them.
What you'll be able to do
- Understand the rights and responsibilities of individuals working within an enterprise
- Understand the range of enterprise sectors available, including their characteristics and opportunities
- Understand the implications of working in different enterprise sectors, such as legal and ethical considerations
- Understand the skills relevant to working in an enterprise, including transferable skills and sector-specific skills
Understanding the induction of new staff in the workplace Real unit · City & Guilds Limited
This unit explains the key stages and components of an effective staff induction process. You'll evaluate induction effectiveness in supporting new staff integration and performance.
What you'll be able to do
- Understand the key stages and components of an effective induction process for new staff.
- Understand how to evaluate the effectiveness of an induction process in terms of staff retention and performance.
Understanding training and coaching in the workplace Real unit · City & Guilds Limited
You'll explore how to identify training needs and adapt training methods to suit different learning styles. The unit also covers evaluating training effectiveness and understanding the benefits and key stages of coaching in the workplace.
What you'll be able to do
- Understand how to provide training that is appropriate to the specific needs of the workplace
- Understand how to coach an individual effectively within an organisational context
Undertaking Coaching within an Organisational Context Real unit · City & Guilds Limited
You'll learn to plan, organise, and deliver a minimum of six hours of effective coaching with up to two individuals. The unit covers coaching plans, session organisation, techniques, recording activities, and reviewing coaching practice.
What you'll be able to do
- Plan and organise a minimum of 6 hours of effective coaching with a maximum of two individuals.
- Undertake and record a minimum of 6 hours of effective coaching with a maximum of two individuals.
- Gather evidence of ongoing review of their own coaching practice.
Undertaking coaching in the workplace Real unit · City & Guilds Limited
You'll learn to plan, organise, and deliver workplace coaching sessions effectively. The unit covers coaching techniques, conducting coaching activities, and analysing coaching outcomes using stakeholder feedback.
What you'll be able to do
- Plan and organise workplace coaching sessions.
- Undertake at least six hours effective workplace coaching activity.
- Summarise and analyse a period of formal coaching within the workplace using stakeholder feedback.
Using information to solve problems Real unit · City & Guilds Limited
It teaches you to use information effectively to identify and solve problems. You'll learn to access, check, and analyse information sources and evaluate the effectiveness of implemented solutions.
What you'll be able to do
- Use information to identify problems effectively.
- Use information to analyse problems.
- Use information to solve problems in a structured way.
- Evaluate the effectiveness of solutions to problems.
Using resources effectively and efficiently in the workplace Real unit · City & Guilds Limited
This unit explores the importance of using resources effectively and efficiently in the workplace. You'll understand methods to minimise waste, maximise productivity, and recognise the impact of resource use on organisational performance and sustainability.
What you'll be able to do
- Understand the importance of using resources effectively in the workplace to minimise waste
- Understand the importance of using resources efficiently in the workplace to maximise productivity
- Recognise the impact of resource usage on organisational performance and sustainability
Working with customers legally Real unit · City & Guilds Limited
You'll understand customer rights under UK legislation and the responsibilities of teams in delivering compliant customer service. The unit also covers organisational complaints procedures and how to ensure legal compliance in customer interactions.
What you'll be able to do
- Understand the customer’s rights in line with current UK legislation, including consumer protection laws.
- Understand the responsibilities of the team in line with organisational policy regarding customer service and legal compliance.
- Understand the organisation’s complaints procedure, including how to escalate complaints and record outcomes.
Working within organisational and legal guidelines Real unit · City & Guilds Limited
You'll understand their legal responsibilities as employees, including health and safety and data protection legislation. The unit also covers organisational disciplinary and appeals policies and procedures.
What you'll be able to do
- Understand employees' legal responsibilities within the workplace, including relevant legislation and regulations.
- Understand the organisation's disciplinary and appeals policy, including procedures and employee rights.
Workplace Communication Real unit · City & Guilds Limited
You'll develop an understanding of effective workplace communication, including its importance, methods, and barriers. The unit also covers maintaining accurate records of communication within a professional context.
What you'll be able to do
- Understand the importance of effective communication in the workplace.
- Understand different methods of communication and their appropriate application.
- Understand the importance of maintaining accurate records of communication within a professional setting.
Workplace records and information systems Real unit · City & Guilds Limited
This unit provides an understanding of the reasons for keeping accurate workplace records, including legal and organisational requirements. You'll examine methods of storing, indexing, and retrieving data, alongside the importance of confidentiality and security.
What you'll be able to do
- Understand the legal and organisational reasons for keeping accurate and up-to-date records within an organisation
- Understand different methods of storing data and information, including electronic and paper-based systems
- Understand how data and information is indexed to facilitate efficient retrieval
- Understand the importance of ensuring the confidentiality of records to comply with data protection regulations
- Understand the importance of ensuring the security of records to prevent unauthorised access or loss
By email
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Juliette Denny, Zavmo's founder, writes about learning and work on LinkedIn. Follow Juliette's Learning Tribe
Study the units online with a personal AI tutor, for £70 a month. Your first Future Fluency module is free.
03The standards
The national standards these units are built against
What the job actually needs, in the words employers and awarding bodies already use for the work itself.
- Standard
Managing the Induction of Staff
- Standard
Provide leadership to your team
04Where it leads
The jobs these credits are mapped to
A qualification is never a dead end here. Each of these is a job record this qualification is a mapped route into.
- 1 record
- 1 record
- 2 records
Showing 3 roles, drawn from 4 job records mapped to this qualification. Near-identical records are folded together, and each row says how many it stands for.
Where this can lead
Onboarding and Induction Specialist
This work can lead to running larger onboarding programmes, managing an onboarding team, or moving into learning and development.
See the whole journeyStill deciding?
One email to help you decide: the facts, what it teaches, the jobs it leads to and where to start free. With a link back here. Nothing else follows unless you confirm your address.
05The credits
The credits, and who awards them
Level 2 credits are regulated, and they are awarded by City & Guilds Limited rather than by Zavmo. They don’t vanish when a subscription ends or a website closes. They travel to any employer, and Zavmo keeps the map of what you have covered and what is next.
What you would be collecting
Briefing the work teamBuilding an awareness of waste managementBusiness improvement techniquesCommunicating with people outside the work teamDeveloping the work teamDeveloping yourself as a team leaderDiversity in the workplaceEnterprise awareness
Each one is a real unit registered against this qualification.
How you’d practise it
You don’t watch this. You do it.
You are not assessed on remembering this. You are assessed on applying it, analysing it, evaluating it and producing something. So that is what the practice is: projects, role play and your own live cases, with a tutor in the room.
The Coach · your practice partner Illustration The Coach You have to open the conversation in “Understanding conflict management in the workplace”. Say the first line to me, exactly as you would say it to them.
You I wanted to have a quick chat about how things have been going recently.
The Coach That is the warning shot, and they will spend it worrying. Try the version that says what this is about in the first sentence.
- Rehearse the conversation Apply
“Understanding conflict management in the workplace” is a conversation before it is a document. You have it with Zavmo playing the other person, badly at first, then again once you know what you actually want to say.
- Pitch it Evaluate
“Enterprise awareness” gets practised as a pitch. You make the case out loud, Zavmo asks the question the room would ask, and you make it again.
- Bring your own plan Create
For “Managing workplace projects” you bring the plan you are actually working on, not a case study. Zavmo pulls on the assumptions in it until the weak one shows.
- Draft the real one Create
You do “Workplace records and information systems” on a real document of your own. Zavmo works on the draft you have to send anyway, so the coursework and the job are the same piece of work.
How you would learn this
One to one, on the work you already do
A tutor sets the task against your own job and marks the reasoning, at your pace. There is no cohort to fall behind.
A lesson from Briefing the work team, one of this qualification's own units.
Applied to your work in any of these jobs
Which job do you mean?
Learners will develop skills to plan, prepare, and deliver effective team briefings. The unit covers setting clear objectives, tailoring content to the audience, using appropriate materials, encouraging participation, and reporting on briefing outcomes.
How the thinking builds
- 1 Remember
- 2 Understand
- 3 Apply
- 4 Analyse
- 5 Evaluate
- 6 Create
It is £70 a month, billed monthly. Your free first module is Future Fluency, and you can cancel any time. Teaching towards this qualification begins when you subscribe.
Built for City & Guilds Level 2 Certificate in Leadership and Team Skills
48 units in this credential, in the order it lists them, awarded by City & Guilds Limited.
- Briefing the work team
- Building an awareness of waste management
- Business improvement techniques
- Communicating with people outside the work team
- Developing the work team
- Developing yourself as a team leader
and 42 more in the full unit list below.
Free tools
Want a read on where you stand?
Three free tools, no account needed. Each one ends with a role, a level and a way in.
Learned on your own work, taught one-to-one.
Everything you just read, learned one-to-one on the job you already do. Your free first module is Future Fluency, so you can see how the teaching works before you pay for anything.
Start my free AI Fluency moduleNo card. See how this qualification maps onto your role and meet the tutors who’d teach it, free. The learning begins when you subscribe. It’s £70 a month, billed monthly. Cancel any time and billing stops.
The title, level, credits, guided learning hours and unit learning outcomes on this page are taken from the Ofqual Register of Regulated Qualifications. Contains public sector information licensed under the Open Government Licence v3.0. Where this data comes from.