Institute of Workplace and Facilities Management · RQF Level 2
IWFM Level 2 Certificate in Facilities Services
You don’t just earn this. You learn to use it, one-to-one, on your own real work.
- LevelRQF Level 2
- Total credits20
- Guided learning200 hours
- Units in this qualification24
Awarded by Institute of Workplace and Facilities Management · on the Ofqual register
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See how this course maps onto your role
Ten quick questions, one per Future Fluency, asked against this qualification rather than a generic one.
About 5 minutes · No card · Nothing to commit to
What you’ll learn
What each unit actually teaches you to do
The IWFM Level 2 Certificate in Facilities Services is aimed at individuals working in facilities services roles. It covers essential skills such as reducing health and safety risks and promoting service delivery. Learners will also develop customer relationship skills and contribute to team effectiveness.
These are the units Institute of Workplace and Facilities Management registers against this qualification. It is a catalogue, not a syllabus. Which of them you take depends on the combination the qualification requires, and that is set by the awarding body rather than by us. Every unit here is regulated, and every one you earn is yours to keep.
Carry out maintenance and minor repairsReal unit · Institute of Workplace and Facilities Management
What you'll be able to do
- Understand how to prepare to carry out maintenance and minor repairs, including identifying required tools and materials.
- Understand how to carry out maintenance and minor repairs, following established procedures and safety guidelines.
- Prepare to carry out maintenance and minor repairs, ensuring a safe and efficient working environment.
- Carry out maintenance and minor repairs, completing tasks to a satisfactory standard and within agreed timescales.
Clean and maintain internal surfaces and areasReal unit · Institute of Workplace and Facilities Management
What you'll be able to do
- Understand how to prepare the area and resources for cleaning and maintaining internal surfaces and areas
- Understand the correct procedures for cleaning and maintaining different types of internal surfaces
- Safely and effectively complete the cleaning activity, including waste disposal and equipment storage
- Prepare the area and resources for cleaning and maintaining internal surfaces and areas, following health and safety guidelines
- Clean and maintain internal surfaces using appropriate techniques and equipment
- Complete the cleaning process, ensuring the area is clean, safe, and tidy
Communicate effectively in the workplaceReal unit · Institute of Workplace and Facilities Management
What you'll be able to do
- Understand how to communicate effectively with others in the workplace, taking into account different communication styles and needs.
- Understand how to accurately record information in the workplace, using appropriate methods and formats.
- Understand how to pass on information to relevant individuals in a timely and effective manner.
- Communicate effectively with others in the workplace, demonstrating appropriate verbal and non-verbal communication skills.
- Record information accurately and clearly in the workplace, using appropriate methods and formats.
- Pass on information to relevant individuals in a timely and effective manner, ensuring clarity and accuracy.
Contribute to the effectiveness and efficiency of premises and facilitiesReal unit · Institute of Workplace and Facilities Management
What you'll be able to do
- Carry out inspections of the premises and facilities
- Carry out inspections of the premises and facilities according to instructions
- Identify situations in which repair or improvement is necessary
- Monitor the use of facilities and utilities
- Monitor the use of facilities and utilities at intervals agreed with the organisation
- Monitor and make basic adjustments to building systems
- Monitor and make basic adjustments to systems in accordance with given instructions
Control the use of premises and facilitiesReal unit · Institute of Workplace and Facilities Management
What you'll be able to do
- Understand the importance of user needs and requirements when using premises and facilities, considering accessibility and specific needs.
- Find out customer requirements and prepare the premises and facilities accordingly, ensuring a suitable and safe environment.
- Comply with health and safety regulations during contractor/customer visits, including risk assessments and safe working practices.
- Monitor the use of premises and facilities by contractors, ensuring compliance with agreed terms and conditions.
- Enable the use of premises and facilities by contractors according to instructions, providing necessary access and support.
- Monitor the use of premises and facilities by contractors according to instructions, reporting any issues or concerns.
Control the use of resources in a Property, Caretaking & Facilities Services environmentReal unit · Institute of Workplace and Facilities Management
What you'll be able to do
- Understand how to use and manage resources safely
- Prepare and use resources according to instructions
- Understand how to conserve and dispose of resources
- Conserve or dispose of resources where appropriate
Deal with non-routine wasteReal unit · Institute of Workplace and Facilities Management
What you'll be able to do
- Understand how to handle and label non-routine waste in accordance with health and safety regulations and organisational procedures
- Understand how to handle suspicious items in accordance with health and safety regulations and organisational procedures
- Understand how to transfer non-routine waste and deal with containers safely and effectively, following organisational procedures
- Handle and label non-routine waste safely, following health and safety regulations and organisational procedures
- Transfer non-routine waste and deal with containers safely and effectively, following organisational procedures
Deal with routine wasteReal unit · Institute of Workplace and Facilities Management
What you'll be able to do
- Understand how to handle routine waste in accordance with health and safety regulations and organisational procedures
- Understand how to handle hazardous and suspicious items in accordance with health and safety regulations and organisational procedures
- Understand how to deal with waste containers safely and effectively
- Handle routine waste safely, following health and safety regulations and organisational procedures
- Deal with waste containers safely and effectively, following organisational procedures
Deep clean equipment in premises and facilitiesReal unit · Institute of Workplace and Facilities Management
What you'll be able to do
- Understand how to prepare for deep cleaning equipment and surfaces, including risk assessments and COSHH regulations
- Understand how to deep clean equipment and surfaces using appropriate methods and materials
- Understand how to restore the deep clean area to its original condition, ensuring it is safe and ready for use
- Prepare to deep clean equipment and surfaces, including risk assessments and COSHH regulations
- Undertake deep cleaning of equipment and surfaces using appropriate methods and materials
- Restore the work area for use, ensuring it is safe and ready for use
Develop customer relationshipsReal unit · Institute of Workplace and Facilities Management
What you'll be able to do
- Build customer confidence that the service provided will be excellent
- Meet the expectations of customers
- Develop the long-term relationship between the customer and the organisation
- Develop customer relationships
Handle mailReal unit · Institute of Workplace and Facilities Management
What you'll be able to do
- Understand security procedures when handling mail or packages, including identifying suspicious items and reporting concerns
- Understand the range of available internal mail services, including delivery schedules and routing procedures
- Understand the range of available external mail services, including postal options and courier services
- Receive internal mail or packages, ensuring accurate logging and secure storage
- Distribute internal mail or packages to the correct recipients in a timely manner
- Collect internal mail or packages for despatch
- Follow procedures for despatching mail or packages, including preparing items for postage and completing relevant documentation
- Resolve problems that may occur in handling mail or packages, such as misdirected items or damaged goods
- Report problems that may occur in handling mail or packages to the appropriate personnel
- Refer problems that may occur in handling mail or packages to the appropriate personnel
Introduction to equality and inclusion in health, social care or children’s and young people’s settingsReal unit · Institute of Workplace and Facilities Management
What you'll be able to do
- Understand the importance of equality in health, social care or children’s and young people’s settings
- Understand the importance of inclusion in health, social care or children’s and young people’s settings
- Work in an inclusive way, respecting individual differences and promoting participation
- Access information about diversity, equality and inclusion in health, social care or children’s and young people’s settings
- Access advice about diversity, equality and inclusion in health, social care or children’s and young people’s settings
- Access support about diversity, equality and inclusion in health, social care or children’s and young people’s settings
Maintain grounds of premises and facilitiesReal unit · Institute of Workplace and Facilities Management
What you'll be able to do
- Carry out maintenance, and the appropriate conditions for doing so
- Carry out maintenance according to given instructions
- Understand how to remove debris and litter from the area, and why this is important
- Remove any unwanted debris and litter as instructed
Maintain site security and safetyReal unit · Institute of Workplace and Facilities Management
What you'll be able to do
- Understand the principles of site security and safety, including relevant legislation and organisational procedures.
- Carry out site security monitoring according to given instructions and established protocols.
- Understand how to monitor security systems, including alarm systems, CCTV, and access control.
- Carry out the appropriate checks on security and emergency equipment, ensuring they are in good working order.
Monitor and maintain electrical and plumbing servicesReal unit · Institute of Workplace and Facilities Management
What you'll be able to do
- Understand how to safely prepare to carry out plumbing and electrical maintenance, including isolating supplies and using appropriate PPE.
- Safely prepare to carry out maintenance on electrical and plumbing systems, following established safety protocols.
- Carry out basic electrical and plumbing maintenance, including tasks such as changing light bulbs, unblocking drains, and replacing tap washers.
- Carry out basic electrical and plumbing maintenance according to instructions, ensuring work is completed to a satisfactory standard.
- Understand how to carry out post-maintenance checks, including testing and inspection to ensure functionality and safety.
- Carry out the necessary post-maintenance checks on electrical and plumbing systems, documenting the results.
Moving and transporting individuals within a healthcare environmentReal unit · Institute of Workplace and Facilities Management
What you'll be able to do
- Understand own responsibilities in relation to policies and protocols when moving and transporting individuals within a healthcare environment
- Understand own accountability in relation to policies and protocols when moving and transporting individuals within a healthcare environment
- Safely and effectively move and transport individuals within a healthcare environment
- Prepare the environment and equipment to move and transport individuals
- Prepare individuals for moving and transporting
- Safely and effectively move and transport individuals using appropriate techniques and equipment
- Complete the move, ensuring the individual's comfort and safety
- Accurately document the moving and transporting process, according to organisational requirements
Operate plant to maintain the quality of pool waterReal unit · Institute of Workplace and Facilities Management
What you'll be able to do
- Operate plant to maintain the quality of pool water to required standards
- Start up plant in line with organisational procedures
- Shut down plant in line with organisational procedures
- Start up plant in line with organisational procedures
- Shut down plant in line with organisational procedures
- Maintain plant in working order, following manufacturer's instructions and organisational procedures
- Maintain plant in working order, following manufacturer's instructions and organisational procedures
- Ensure the quality of water meets required standards and regulations
- Ensure the quality of water meets required standards and regulations
Promote and maintain service deliveryReal unit · Institute of Workplace and Facilities Management
What you'll be able to do
- Present a positive image of the organisation to customers
- Present a positive image of the organisation to others
- Follow working practices
- Carry out work
- Handle information appropriately
- Communicate with others
Provide reception servicesReal unit · Institute of Workplace and Facilities Management
What you'll be able to do
- Understand the purpose of reception services in a business environment, including their role in customer service and communication
- Understand the procedures to be followed when providing reception services, including greeting visitors, handling enquiries, and managing appointments
- Understand ways of improving reception services, such as enhancing communication skills and using technology effectively
- Understand ways of developing own role within reception services, such as taking on new responsibilities and seeking professional development opportunities
- Provide a reception service, demonstrating professionalism, efficiency, and excellent customer service skills
Reduce risks to health and safety in the workplaceReal unit · Institute of Workplace and Facilities Management
What you'll be able to do
- Know about their organisation’s health and safety procedures
- Identify the hazards in the workplace
- Evaluate risks in the workplace
- Identify the hazards in the workplace
- Identify the risks in the workplace
- Reduce the risks to health and safety in the workplace
Support the co-ordination of an eventReal unit · Institute of Workplace and Facilities Management
What you'll be able to do
- Understand the role and purpose of supporting the co-ordination of an event, including communication, logistics, and problem-solving
- Support the co-ordination of an event, following instructions and working effectively as part of a team
Support the work of a team and develop yourselfReal unit · Institute of Workplace and Facilities Management
What you'll be able to do
- Understand the importance of effective working relationships
- Maintain and develop relationships with colleagues
- Understand how to assist other staff with tasks they may not be familiar with
- Assist other staff and new colleagues with work-related tasks
- Be aware of the importance of self-development in the workplace
Transport physical resources within the work areaReal unit · Institute of Workplace and Facilities Management
What you'll be able to do
- Transport physical resources within the work area efficiently and safely.
- Select, use and maintain relevant equipment for transporting physical resources, ensuring it is fit for purpose.
- Work safely and minimise environmental damage during transportation activities, adhering to safety protocols.
- Transport physical resources within the work area, following established procedures and guidelines.
- Know the types of equipment required for transporting resources and how to maintain them in good working order.
- Know relevant health and safety legislation and environmental good practice to ensure safe and responsible transportation practices.
Work safely at heightsReal unit · Institute of Workplace and Facilities Management
What you'll be able to do
- Understand how to work safely at heights, including the use of appropriate equipment and safety procedures.
- Work safely at heights, following established guidelines and minimising risks.
The honest bit
You’ve started things before
Most courses were built for a room full of people who aren’t you. A cohort moves on whether or not your week allowed it, and by the third week the thing you’re behind on becomes the reason you stop opening it.
There’s no cohort here, and no timetable to fall behind. Before anything starts, Zavmo asks when you’re sharpest and how long you can realistically sit down for, then builds the sessions around those answers. A bad fortnight changes your pace. It doesn’t put you behind.
And you only pay once you start learning. Searching and planning are free, and you can cancel any time — so the cost of finding out is an afternoon, not a year.
Your passport
Every credit is a stamp you keep
Level 2 credits are regulated. They don’t vanish when a subscription ends or a website closes. They travel to any employer, and Zavmo keeps the map of what you’ve earned and what’s next.
Each stamp is a real unit registered against this qualification.
Who’d teach you this
The Evidence Evaluator
Assessor
Helps you show what you can actually do, gathering the evidence that proves it as you learn.
Meet all twelve tutorsWhere this connects
Where these credits take you
A qualification is never a dead end here. See the jobs its credits open, the national occupational standards its units map to, and the future skills they quietly build.
Where this can lead
Facilities Coordinator
Your journey starts here, learning the nuts and bolts of what makes a building tick. The path from Facilities Coordinator to a senior leadership role might seem long, but every single person at the top started by mastering the fundamentals. We're looking for someone who sees the potential in every work order and every interaction, someone who wants to build a career, not just have a job.
See the whole journey →Showing 3 roles, drawn from 5 job records mapped to this qualification.
Skills it covers
What the job actually needs. These are the standards the units are built against, in the words employers and awarding bodies already use for the work itself.
How you’ll actually learn this
One-to-one, on your own real work
A qualification is usually something done to you: sit the class, sit the exam, hope it sticks. Here it’s the opposite. You learn it one-to-one with a companion, on your own real work, and you keep going until you can use it, not just recall it.
Applied to your work in any of these jobs
Learners will develop knowledge and skills to prepare for and carry out routine maintenance and minor repairs. The unit covers tool selection, condition assessment, risk assessment importance, and completing tasks safely within agreed timescales.
- Remember
- Understand
- Apply
- Analyse
- Evaluate
- Create
Built for IWFM Level 2 Certificate in Facilities Services
24 units in this credential, in the order it lists them, awarded by Institute of Workplace and Facilities Management.
- Carry out maintenance and minor repairs
- Clean and maintain internal surfaces and areas
- Communicate effectively in the workplace
- Contribute to the effectiveness and efficiency of premises and facilities
- Control the use of premises and facilities
- Control the use of resources in a Property, Caretaking & Facilities Services environment
and 18 more in the full unit list below.
One to one, not one to many
No two people run this the same way
A course is written once and handed to everyone. This is assembled around you, and keeps changing as it learns you. Five things it reads, and what each one changes.
- Your actual work Every unit is taught against a live piece of your own work, not a worked example from a textbook.
- What you already know The first conversation finds your starting point, so you skip what you can already do and spend the time on what you cannot.
- The conditions you learn under Not a learning-styles quiz. The evidence does not support those. The dimensions the research does back, read once and used to shape the plan.
- How far you got last time It picks up mid-thought. The tutor knows what you said, what you struggled with, and what it asked you to try.
- Which tutor suits the moment Twelve of them, each for a different kind of thinking. The one who walks you through a first idea is not the one who stress-tests it.
See how you learn, free. Eight questions, no sign-up. A directional taster; the diagnostic inside Zavmo goes deeper and keeps adapting.
Why it sticks
Most courses stop at remembering
There’s a well-known ladder of how deeply you learn something, called Bloom’s Taxonomy. Most courses get you up the first two rungs: you remember some facts, you pass a test, you forget it. Real skill lives at the top. Judging, deciding, creating. And this isn’t a generic ladder: every rung has a named Zavmo tutor who walks you up it.
- 6CreateThe Creative Catalyst
- 5EvaluateThe Evidence Evaluator
- 4AnalyseThe Analyst
- 3ApplyThe Coach
- 2UnderstandThe Connector
- 1RememberThe Builder
Where most courses leave you Where Zavmo takes you
The value
Why the companion is worth £70 a month
You’re not paying for the units. They’re regulated, and the same wherever you earn them. You’re paying for the one thing that decides whether you actually get there: a companion that makes them stick, on your real work.
That is one-to-one on this qualification, every day, on the work you already do, for £70 a month. Your first module is free, so you can see the teaching before you pay for any of it. Billed monthly, cancel any time and billing stops.
Earned on your own work, taught to the top.
Everything you just read, learned one-to-one on the job you already do. Your first module is free, so you can see the teaching before you pay for any of it.
Build my plan, freeNo card. See how this qualification maps onto your role and meet the tutors who’d teach it, free. The learning begins when you subscribe. It’s £70 a month, billed monthly. Cancel any time and billing stops.