How you’d get this certificate
- Zavmo teaches you. You learn the units one-to-one with an AI tutor, on your own work.
- You register with an approved centre. That is a college, training provider or employer Institute of Workplace and Facilities Management has approved to offer this qualification. Zavmo is not an approved centre, so you register with them, not with us.
- The centre assesses, and Institute of Workplace and Facilities Management awards. A qualified assessor at the centre judges your evidence, and the certificate comes from Institute of Workplace and Facilities Management.
The IWFM Level 2 Certificate in Facilities Services is aimed at individuals working in facilities services roles. It covers essential skills such as reducing health and safety risks and promoting service delivery. Learners will also develop customer relationship skills and contribute to team effectiveness.
These are the units Institute of Workplace and Facilities Management registers against this qualification. It is a catalogue, not a syllabus. Which of them you take depends on the combination the qualification requires, and that is set by the awarding body rather than by us. Every unit here is regulated. Zavmo teaches towards them on your own work.
Zavmo is not an awarding body, is not an approved centre, and is not affiliated with Institute of Workplace and Facilities Management. It does the teaching and the mapping. Institute of Workplace and Facilities Management sets this qualification and awards it, and a qualified human assessor makes the assessment decision.
What each unit actually teaches you to do
Carry out maintenance and minor repairs Real unit · Institute of Workplace and Facilities Management
What you'll be able to do
- Understand how to prepare to carry out maintenance and minor repairs, including identifying required tools and materials.
- Understand how to carry out maintenance and minor repairs, following established procedures and safety guidelines.
- Prepare to carry out maintenance and minor repairs, ensuring a safe and efficient working environment.
- Carry out maintenance and minor repairs, completing tasks to a satisfactory standard and within agreed timescales.
Clean and maintain internal surfaces and areas Real unit · Institute of Workplace and Facilities Management
What you'll be able to do
- Understand how to prepare the area and resources for cleaning and maintaining internal surfaces and areas
- Understand the correct procedures for cleaning and maintaining different types of internal surfaces
- Safely and effectively complete the cleaning activity, including waste disposal and equipment storage
- Prepare the area and resources for cleaning and maintaining internal surfaces and areas, following health and safety guidelines
- Clean and maintain internal surfaces using appropriate techniques and equipment
- Complete the cleaning process, ensuring the area is clean, safe, and tidy
Communicate effectively in the workplace Real unit · Institute of Workplace and Facilities Management
What you'll be able to do
- Understand how to communicate effectively with others in the workplace, taking into account different communication styles and needs.
- Understand how to accurately record information in the workplace, using appropriate methods and formats.
- Understand how to pass on information to relevant individuals in a timely and effective manner.
- Communicate effectively with others in the workplace, demonstrating appropriate verbal and non-verbal communication skills.
- Record information accurately and clearly in the workplace, using appropriate methods and formats.
- Pass on information to relevant individuals in a timely and effective manner, ensuring clarity and accuracy.
Contribute to the effectiveness and efficiency of premises and facilities Real unit · Institute of Workplace and Facilities Management
What you'll be able to do
- Carry out inspections of the premises and facilities
- Carry out inspections of the premises and facilities according to instructions
- Identify situations in which repair or improvement is necessary
- Monitor the use of facilities and utilities
- Monitor the use of facilities and utilities at intervals agreed with the organisation
- Monitor and make basic adjustments to building systems
- Monitor and make basic adjustments to systems in accordance with given instructions
Control the use of premises and facilities Real unit · Institute of Workplace and Facilities Management
What you'll be able to do
- Understand the importance of user needs and requirements when using premises and facilities, considering accessibility and specific needs.
- Find out customer requirements and prepare the premises and facilities accordingly, ensuring a suitable and safe environment.
- Comply with health and safety regulations during contractor/customer visits, including risk assessments and safe working practices.
- Monitor the use of premises and facilities by contractors, ensuring compliance with agreed terms and conditions.
- Enable the use of premises and facilities by contractors according to instructions, providing necessary access and support.
- Monitor the use of premises and facilities by contractors according to instructions, reporting any issues or concerns.
Control the use of resources in a Property, Caretaking & Facilities Services environment Real unit · Institute of Workplace and Facilities Management
What you'll be able to do
- Understand how to use and manage resources safely
- Prepare and use resources according to instructions
- Understand how to conserve and dispose of resources
- Conserve or dispose of resources where appropriate
Deal with non-routine waste Real unit · Institute of Workplace and Facilities Management
What you'll be able to do
- Understand how to handle and label non-routine waste in accordance with health and safety regulations and organisational procedures
- Understand how to handle suspicious items in accordance with health and safety regulations and organisational procedures
- Understand how to transfer non-routine waste and deal with containers safely and effectively, following organisational procedures
- Handle and label non-routine waste safely, following health and safety regulations and organisational procedures
- Transfer non-routine waste and deal with containers safely and effectively, following organisational procedures
Deal with routine waste Real unit · Institute of Workplace and Facilities Management
What you'll be able to do
- Understand how to handle routine waste in accordance with health and safety regulations and organisational procedures
- Understand how to handle hazardous and suspicious items in accordance with health and safety regulations and organisational procedures
- Understand how to deal with waste containers safely and effectively
- Handle routine waste safely, following health and safety regulations and organisational procedures
- Deal with waste containers safely and effectively, following organisational procedures
Deep clean equipment in premises and facilities Real unit · Institute of Workplace and Facilities Management
What you'll be able to do
- Understand how to prepare for deep cleaning equipment and surfaces, including risk assessments and COSHH regulations
- Understand how to deep clean equipment and surfaces using appropriate methods and materials
- Understand how to restore the deep clean area to its original condition, ensuring it is safe and ready for use
- Prepare to deep clean equipment and surfaces, including risk assessments and COSHH regulations
- Undertake deep cleaning of equipment and surfaces using appropriate methods and materials
- Restore the work area for use, ensuring it is safe and ready for use
Develop customer relationships Real unit · Institute of Workplace and Facilities Management
What you'll be able to do
- Build customer confidence that the service provided will be excellent
- Meet the expectations of customers
- Develop the long-term relationship between the customer and the organisation
- Develop customer relationships
Handle mail Real unit · Institute of Workplace and Facilities Management
What you'll be able to do
- Understand security procedures when handling mail or packages, including identifying suspicious items and reporting concerns
- Understand the range of available internal mail services, including delivery schedules and routing procedures
- Understand the range of available external mail services, including postal options and courier services
- Receive internal mail or packages, ensuring accurate logging and secure storage
- Distribute internal mail or packages to the correct recipients in a timely manner
- Collect internal mail or packages for despatch
- Follow procedures for despatching mail or packages, including preparing items for postage and completing relevant documentation
- Resolve problems that may occur in handling mail or packages, such as misdirected items or damaged goods
- Report problems that may occur in handling mail or packages to the appropriate personnel
- Refer problems that may occur in handling mail or packages to the appropriate personnel
Introduction to equality and inclusion in health, social care or children’s and young people’s settings Real unit · Institute of Workplace and Facilities Management
What you'll be able to do
- Understand the importance of equality in health, social care or children’s and young people’s settings
- Understand the importance of inclusion in health, social care or children’s and young people’s settings
- Work in an inclusive way, respecting individual differences and promoting participation
- Access information about diversity, equality and inclusion in health, social care or children’s and young people’s settings
- Access advice about diversity, equality and inclusion in health, social care or children’s and young people’s settings
- Access support about diversity, equality and inclusion in health, social care or children’s and young people’s settings
Maintain grounds of premises and facilities Real unit · Institute of Workplace and Facilities Management
What you'll be able to do
- Carry out maintenance, and the appropriate conditions for doing so
- Carry out maintenance according to given instructions
- Understand how to remove debris and litter from the area, and why this is important
- Remove any unwanted debris and litter as instructed
Maintain site security and safety Real unit · Institute of Workplace and Facilities Management
What you'll be able to do
- Understand the principles of site security and safety, including relevant legislation and organisational procedures.
- Carry out site security monitoring according to given instructions and established protocols.
- Understand how to monitor security systems, including alarm systems, CCTV, and access control.
- Carry out the appropriate checks on security and emergency equipment, ensuring they are in good working order.
Monitor and maintain electrical and plumbing services Real unit · Institute of Workplace and Facilities Management
What you'll be able to do
- Understand how to safely prepare to carry out plumbing and electrical maintenance, including isolating supplies and using appropriate PPE.
- Safely prepare to carry out maintenance on electrical and plumbing systems, following established safety protocols.
- Carry out basic electrical and plumbing maintenance, including tasks such as changing light bulbs, unblocking drains, and replacing tap washers.
- Carry out basic electrical and plumbing maintenance according to instructions, ensuring work is completed to a satisfactory standard.
- Understand how to carry out post-maintenance checks, including testing and inspection to ensure functionality and safety.
- Carry out the necessary post-maintenance checks on electrical and plumbing systems, documenting the results.
Moving and transporting individuals within a healthcare environment Real unit · Institute of Workplace and Facilities Management
What you'll be able to do
- Understand own responsibilities in relation to policies and protocols when moving and transporting individuals within a healthcare environment
- Understand own accountability in relation to policies and protocols when moving and transporting individuals within a healthcare environment
- Safely and effectively move and transport individuals within a healthcare environment
- Prepare the environment and equipment to move and transport individuals
- Prepare individuals for moving and transporting
- Safely and effectively move and transport individuals using appropriate techniques and equipment
- Complete the move, ensuring the individual's comfort and safety
- Accurately document the moving and transporting process, according to organisational requirements
Operate plant to maintain the quality of pool water Real unit · Institute of Workplace and Facilities Management
What you'll be able to do
- Operate plant to maintain the quality of pool water to required standards
- Start up plant in line with organisational procedures
- Shut down plant in line with organisational procedures
- Start up plant in line with organisational procedures
- Shut down plant in line with organisational procedures
- Maintain plant in working order, following manufacturer's instructions and organisational procedures
- Maintain plant in working order, following manufacturer's instructions and organisational procedures
- Ensure the quality of water meets required standards and regulations
- Ensure the quality of water meets required standards and regulations
Promote and maintain service delivery Real unit · Institute of Workplace and Facilities Management
What you'll be able to do
- Present a positive image of the organisation to customers
- Present a positive image of the organisation to others
- Follow working practices
- Carry out work
- Handle information appropriately
- Communicate with others
Provide reception services Real unit · Institute of Workplace and Facilities Management
What you'll be able to do
- Understand the purpose of reception services in a business environment, including their role in customer service and communication
- Understand the procedures to be followed when providing reception services, including greeting visitors, handling enquiries, and managing appointments
- Understand ways of improving reception services, such as enhancing communication skills and using technology effectively
- Understand ways of developing own role within reception services, such as taking on new responsibilities and seeking professional development opportunities
- Provide a reception service, demonstrating professionalism, efficiency, and excellent customer service skills
Reduce risks to health and safety in the workplace Real unit · Institute of Workplace and Facilities Management
What you'll be able to do
- Know about their organisation’s health and safety procedures
- Identify the hazards in the workplace
- Evaluate risks in the workplace
- Identify the hazards in the workplace
- Identify the risks in the workplace
- Reduce the risks to health and safety in the workplace
Support the co-ordination of an event Real unit · Institute of Workplace and Facilities Management
What you'll be able to do
- Understand the role and purpose of supporting the co-ordination of an event, including communication, logistics, and problem-solving
- Support the co-ordination of an event, following instructions and working effectively as part of a team
Support the work of a team and develop yourself Real unit · Institute of Workplace and Facilities Management
What you'll be able to do
- Understand the importance of effective working relationships
- Maintain and develop relationships with colleagues
- Understand how to assist other staff with tasks they may not be familiar with
- Assist other staff and new colleagues with work-related tasks
- Be aware of the importance of self-development in the workplace
Transport physical resources within the work area Real unit · Institute of Workplace and Facilities Management
What you'll be able to do
- Transport physical resources within the work area efficiently and safely.
- Select, use and maintain relevant equipment for transporting physical resources, ensuring it is fit for purpose.
- Work safely and minimise environmental damage during transportation activities, adhering to safety protocols.
- Transport physical resources within the work area, following established procedures and guidelines.
- Know the types of equipment required for transporting resources and how to maintain them in good working order.
- Know relevant health and safety legislation and environmental good practice to ensure safe and responsible transportation practices.
Work safely at heights Real unit · Institute of Workplace and Facilities Management
What you'll be able to do
- Understand how to work safely at heights, including the use of appropriate equipment and safety procedures.
- Work safely at heights, following established guidelines and minimising risks.
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The national standards these units are built against
What the job actually needs, in the words employers and awarding bodies already use for the work itself.
- Standard
Implement mail screening and security measures commensurate with the risk
The jobs these credits are mapped to
A qualification is never a dead end here. Each of these is a job record this qualification is a mapped route into.
- 2 records
- 2 records
- 1 record
Showing 3 roles, drawn from 5 job records mapped to this qualification. Near-identical records are folded together, and each row says how many it stands for.
Where this can lead
Facilities Coordinator
This job builds the groundwork for facilities management, where you take on budgets and teams, and later for senior roles that set property strategy across a whole organisation.
See the whole journeyOne email to help you decide: the facts, what it teaches, the jobs it leads to and where to start free. With a link back here. Nothing else follows unless you confirm your address.
The credits, and who awards them
Level 2 credits are regulated, and they are awarded by Institute of Workplace and Facilities Management rather than by Zavmo. They don’t vanish when a subscription ends or a website closes. They travel to any employer, and Zavmo keeps the map of what you have covered and what is next.
What you would be collecting
Carry out maintenance and minor repairsClean and maintain internal surfaces and areasCommunicate effectively in the workplaceContribute to the effectiveness and efficiency of premises and facilitiesControl the use of premises and facilitiesControl the use of resources in a Property, Caretaking & Facilities Services environmentDeal with non-routine wasteDeal with routine waste
Each one is a real unit registered against this qualification.
How you’d practise it
You don’t watch this. You do it.
You are not assessed on remembering this. You are assessed on applying it, analysing it, evaluating it and producing something. So that is what the practice is: projects, role play and your own live cases, with a tutor in the room.
The Navigator · your what-if tutor Illustration - Bring your own plan Create
For “Operate plant to maintain the quality of pool water” you bring the plan you are actually working on, not a case study. Zavmo pulls on the assumptions in it until the weak one shows.
- Map a live decision Analyse
“Introduction to equality and inclusion in health, social care or children’s and young people’s settings” runs on a decision you are facing now. Zavmo maps it with you and shows what the second-order effect looks like before you find out the slow way.
- Lead it Apply
“Support the work of a team and develop yourself” is practised on the team you actually have. You talk through the call you are about to make, and Zavmo makes you say it the way you would say it to them.
How you would learn this
One to one, on the work you already do
A tutor sets the task against your own job and marks the reasoning, at your pace. There is no cohort to fall behind.
A lesson from Carry out maintenance and minor repairs, one of this qualification's own units.
Applied to your work in any of these jobs
Learners will develop knowledge and skills to prepare for and carry out routine maintenance and minor repairs. The unit covers tool selection, condition assessment, risk assessment importance, and completing tasks safely within agreed timescales.
- 1 Remember
- 2 Understand
- 3 Apply
- 4 Analyse
- 5 Evaluate
- 6 Create
It is £70 a month, billed monthly. Your free first module is Future Fluency, and you can cancel any time. Teaching towards this qualification begins when you subscribe.
Built for IWFM Level 2 Certificate in Facilities Services
24 units in this credential, in the order it lists them, awarded by Institute of Workplace and Facilities Management.
- Carry out maintenance and minor repairs
- Clean and maintain internal surfaces and areas
- Communicate effectively in the workplace
- Contribute to the effectiveness and efficiency of premises and facilities
- Control the use of premises and facilities
- Control the use of resources in a Property, Caretaking & Facilities Services environment
and 18 more in the full unit list below.
Free tools
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Learned on your own work, taught one-to-one.
Everything you just read, learned one-to-one on the job you already do. Your free first module is Future Fluency, so you can see how the teaching works before you pay for anything.
Start my free AI Fluency moduleNo card. See how this qualification maps onto your role and meet the tutors who’d teach it, free. The learning begins when you subscribe. It’s £70 a month, billed monthly. Cancel any time and billing stops.
The title, level, credits, guided learning hours and unit learning outcomes on this page are taken from the Ofqual Register of Regulated Qualifications. Contains public sector information licensed under the Open Government Licence v3.0. Where this data comes from.