How you’d get it
How you’d get this certificate
- Zavmo teaches you. You learn the units one-to-one with an AI tutor, on your own work.
- You register with an approved centre. That is a college, training provider or employer City & Guilds Limited has approved to offer this qualification. Zavmo is not an approved centre, so you register with them, not with us.
- The centre assesses, and City & Guilds Limited awards. A qualified assessor at the centre judges your evidence, and the certificate comes from City & Guilds Limited.
01What it is
Level 5 Leadership and Management by ILM gives you technical knowledge, strategic insight, and practical expertise for management.
These are the units City & Guilds Limited registers against this qualification. It is a catalogue, not a syllabus. Which of them you take depends on the combination the qualification requires, and that is set by the awarding body rather than by us. Every unit here is regulated. Zavmo teaches towards them on your own work, and work done here is recognised as prior learning under the agreements we hold.
Zavmo is not an awarding body, is not an approved centre, and is not affiliated with City & Guilds Limited. It does the teaching and the mapping. City & Guilds Limited sets this qualification and awards it, and a qualified human assessor makes the assessment decision.
Free first step
Try a free Future Fluency lesson first
The free part is a Future Fluency lesson on using AI at work. It is not part of this qualification. Next, a free account. We build your plan for this qualification as you set up. Teaching towards this qualification begins when you subscribe.
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02The units
What each unit actually teaches you to do
Analysing and Interpreting Statistics to Inform Management Decisions Real unit · City & Guilds Limited
This unit provides learners with skills to analyse data using statistical tools and interpret results to inform management decisions. You'll select appropriate techniques, apply analyses, and communicate findings effectively.
What you'll be able to do
- Understand how to analyse data using a statistical tool to support management decision-making.
- Interpret the results generated from a statistical analysis to inform a management decision.
Assessing Your Own Leadership Capability and Performance Real unit · City & Guilds Limited
You'll explore different leadership styles and their effectiveness within organisational cultures. The unit focuses on reviewing personal leadership capability and adopting styles that motivate staff to achieve organisational goals.
What you'll be able to do
- Understand different leadership styles within an organisation, including their strengths and weaknesses
- Review the effectiveness of own leadership capability and performance in meeting organisational values and goals
- Adopt an effective leadership style to motivate staff to achieve organisational values and goals
Becoming an effective leader Real unit · City & Guilds Limited
You'll explore key leadership responsibilities and evaluate their own leadership abilities. This unit develops skills in analysing leadership style, recognising strengths and weaknesses, and identifying areas for personal development.
What you'll be able to do
- Understand own ability to fulfil key responsibilities of the leadership role.
- Evaluate own ability to lead others.
Developing Critical Thinking Real unit · City & Guilds Limited
It teaches you to critically assess their own beliefs, attitudes, and values in relation to management theories. You'll analyse influences on these factors and evaluate their impact on management practice.
What you'll be able to do
- Critically assess own beliefs in relation to management theories
- Critically assess own attitudes in relation to management theories
- Critically assess own value systems in relation to management theories
- Critically assess the validity of management theories in relation to own beliefs
- Critically assess the validity of management theories in relation to own attitudes
- Critically assess the validity of management theories in relation to own values
Developing and Leading Teams to Achieve Organisational Goals and Objectives Real unit · City & Guilds Limited
You'll understand the importance of effective team leadership in achieving organisational goals. The unit covers leadership styles, team dynamics, and strategies for developing and leading cohesive, collabourative teams.
What you'll be able to do
- Understand the importance of leading teams effectively to achieve organisational goals and objectives
- Develop teams, fostering collaboration and a shared sense of purpose
- Lead teams, motivating individuals and ensuring the achievement of organisational goals and objectives
Improving and maintaining the organisation’s environmental performance Real unit · City & Guilds Limited
You'll gain an understanding of environmental sustainability within organisations and how to conduct environmental audits. The unit covers identifying and resolving environmental problems to improve organisational environmental performance.
What you'll be able to do
- Understand the strategic context of environmental sustainability within organisations.
- Understand how to identify environmental problems and issues within an organisation.
- Understand how to resolve environmental problems and issues through the application of an environmental audit.
Knowledge and information management Real unit · City & Guilds Limited
You'll gain an understanding of knowledge management principles and the importance of managing organisational knowledge assets. The unit covers key processes for innovation and developing a framework to establish a knowledge management culture.
What you'll be able to do
- Understand the concept of knowledge management, including its definition and key principles
- Understand the importance of knowledge management in terms of an organisation’s knowledge assets, including intellectual property and expertise
- Understand the management of knowledge assets, including their identification, storage, sharing and utilisation
- Understand the key knowledge management processes required for innovation, including knowledge creation, capture, transfer and application
- Develop a framework for establishing a knowledge management culture within the organisation, including strategies for promoting knowledge sharing and collaboration
Leading Innovation and Change Real unit · City & Guilds Limited
It teaches you to understand the importance of innovation and change management for organisational improvement. You'll propose innovative solutions and lead change initiatives to enhance organisational performance.
What you'll be able to do
- Understand the need for innovation within an organisation.
- Understand the need for change management within an organisation.
- Propose innovative solutions to improve organisational performance.
- Lead change within an organisation.
- Manage change within an organisation.
Making a Financial Case Real unit · City & Guilds Limited
It teaches you to understand key financial concepts used in management decisions and to develop a financial case. You'll justify assumptions, present cases clearly, and evaluate risks and rewards to support decision-making.
What you'll be able to do
- Understand financial concepts used to inform management decisions.
- Make a financial case to inform a management decision.
Making professional Presentations Real unit · City & Guilds Limited
You'll learn to plan, structure, and deliver professional presentations. The unit includes audience analysis, use of visual aids, communication techniques, and self-evaluation to improve presentation effectiveness.
What you'll be able to do
- Plan a professional presentation, taking into account the audience, purpose, and key messages
- Structure the presentation logically and effectively to engage the audience
- Select appropriate visual aids and supporting materials to enhance the presentation
- Deliver a professional presentation with confidence and clarity
- Use effective communication techniques to engage the audience and convey key messages
- Manage time effectively during the presentation
- Respond to questions and feedback from the audience in a professional manner
- Evaluate own ability to make professional presentations, identifying strengths and areas for improvement
- Reflect on feedback received from others to enhance future presentations
Managing Customer Relations Real unit · City & Guilds Limited
You'll learn to manage customer relations using environmental scanning techniques to find and retain customers. The unit also covers understanding the customer supply chain to meet customer requirements effectively.
What you'll be able to do
- Use environmental scanning techniques to find new customers
- Use environmental scanning techniques to retain existing customers
- Understand how the customer supply chain operates to meet customer requirements
Managing Improvement Real unit · City & Guilds Limited
This unit provides knowledge and skills to manage and improve organisational quality to meet customer needs. You'll assess customer satisfaction, evaluate processes, and plan projects to enhance quality performance.
What you'll be able to do
- Understand how to assess the effectiveness of the organisation in relation to customer requirements
- Understand own ability to manage quality to meet customer requirements
- Understand own ability to improve quality to meet customer requirements
- Plan projects to meet customer requirements
- Plan projects to exceed customer requirements
- Implement projects to meet customer requirements
- Implement projects to exceed customer requirements
Managing Individual Development Real unit · City & Guilds Limited
This unit equips learners to evaluate individual performance using various methods and to implement personal development plans. You'll analyse performance data, provide feedback, and monitor development within an organisation.
What you'll be able to do
- Evaluate individual performance in an organisation, using appropriate methods.
- Identify areas for individual development within an organisation.
- Develop a personal development plan for an individual in an organisation.
- Implement a personal development plan for an individual in an organisation.
- Monitor the progress of an individual's personal development plan.
Managing Information Real unit · City & Guilds Limited
You'll explore the management of information within organisations, including types of information and legal and ethical considerations. They will develop skills to gather, analyse, and disseminate information to support decision-making.
What you'll be able to do
- Understand the importance of managing information effectively within the organisation
- Understand the different types of information used within the organisation
- Understand the legal and ethical requirements for managing information
- Gather information from relevant sources to support decision-making or problem-solving in your area of responsibility
- Analyse gathered information to identify key trends, patterns, and insights
- Use information analysis to make informed decisions or solve problems effectively
- Disseminate information on a management decision clearly and concisely
- Disseminate information through the appropriate organisational channels to reach the intended audience
- Ensure the accuracy and timeliness of disseminated information
Managing Mental Health in the Workplace Real unit · City & Guilds Limited
This unit equips learners to manage mental health in the workplace by evaluating existing initiatives and ensuring legal compliance. You'll learn to hold and record supportive conversations with staff about mental health.
What you'll be able to do
- Identify the strengths and weaknesses of existing mental health initiatives in the workplace.
- Carry out the legal requirements to ensure staff’s positive mental health and wellbeing at work.
- Hold and record conversations with staff about their mental health concerns in a supportive and appropriate manner.
Managing Projects in the Organisation Real unit · City & Guilds Limited
You'll learn to manage projects within an organisation by defining objectives, planning resources, and managing teams. The unit also includes evaluating personal project management abilities to enhance future performance.
What you'll be able to do
- Plan a project within the organisation, defining clear objectives and scope.
- Manage a project in an organisation, ensuring it aligns with organisational goals.
- Monitor and control project progress, addressing any issues or risks effectively.
- Evaluate own ability to manage a project, identifying strengths and areas for improvement.
- Reflect on lessons learned from managing a project to enhance future performance.
Managing Recruitment Real unit · City & Guilds Limited
This unit covers human resource planning and its impact on recruitment within organisations. You'll plan and implement recruitment activities in line with legal and organisational requirements.
What you'll be able to do
- Understand the principles of human resource planning within an organisation
- Understand the requirements of human resource planning within an organisation
- Plan recruitment activities in line with legal requirements
- Plan recruitment activities in line with organisational requirements
- Implement recruitment activities in line with legal requirements
- Implement recruitment activities in line with organisational requirements
Managing Resources Real unit · City & Guilds Limited
This unit provides learners with knowledge of managing physical resources, including principles, types, and the importance of effective management. You'll also explore legal and organisational requirements and plan improvements for resource management.
What you'll be able to do
- Understand the principles of managing physical resources for which you are accountable.
- Understand the requirements for managing physical resources for which you are accountable.
- Plan improvements for managing physical resources for which you are accountable.
- Implement improvements for managing physical resources for which you are accountable.
Managing Stress and Conflict in the Organisation Real unit · City & Guilds Limited
This unit covers the identification and management of workplace stress and conflict. You'll evaluate organisational support mechanisms and develop strategies to improve stress and conflict management within their area of responsibility.
What you'll be able to do
- Understand the effectiveness of own organisation in dealing with workplace stress, including identifying sources of stress and support mechanisms
- Understand the effectiveness of own organisation in dealing with workplace conflict, including conflict resolution strategies and policies
- Improve the management of workplace stress in own area of responsibility by implementing strategies to reduce stress levels
- Improve the management of workplace conflict in own area of responsibility by implementing conflict resolution processes
Managing for Efficiency and Effectiveness Real unit · City & Guilds Limited
You'll assess an organisation's efficiency and effectiveness in managing resources and processes to achieve objectives. The unit also includes evaluating personal management abilities and identifying areas for improvement.
What you'll be able to do
- Assess the organisation’s ability to manage resources efficiently in order to achieve targets and objectives
- Assess the organisation’s ability to manage processes effectively in order to achieve targets and objectives
- Evaluate own ability to manage resources efficiently
- Evaluate own ability to manage processes effectively
Managing remote workers Real unit · City & Guilds Limited
This unit covers the various forms of remote working and their applicability to business needs. You'll understand relevant legislative and regulatory requirements and evaluate the benefits and disadvantages of managing remote workers in different contexts.
What you'll be able to do
- Understand the different forms of remote working that can best apply for business requirements.
- Understand the different forms of remote working that can best apply for enterprise requirements.
- Apply the legislative requirements for remote working.
- Apply the regulatory requirements for remote working.
- Understand the benefits of managing remote workers.
- Understand the disadvantages of managing remote workers.
Managing work analysis Real unit · City & Guilds Limited
This unit provides knowledge of the strategic context and purpose of work analysis. You'll conduct work analysis to improve organisational performance and make informed decisions based on analysis outcomes.
What you'll be able to do
- Understand the strategic context of work analysis and its contribution to organisational goals
- Understand the purpose of work analysis in improving organisational performance
- Conduct a work analysis to identify areas for improvement in organisational performance
- Use appropriate methods and tools to conduct a thorough work analysis
- Make informed decisions based on the outcomes of the work analysis to improve organisational performance
Partnership Working Real unit · City & Guilds Limited
This unit covers the principles of partnership working, including collabouration, communication, and shared responsibility. You'll understand how to meet the needs and expectations of partners and how to reach effective partnership agreements.
What you'll be able to do
- Understand the principles of partnership working, including collaboration, communication, and shared responsibility
- Understand the benefits and challenges of working in partnership with other organisations or individuals
- Understand how to identify and engage with potential partners
- Understand how to identify and meet the needs and expectations of partners
- Understand how to manage conflicts and disagreements that may arise in partnership working
- Understand how to establish clear communication channels and protocols with partners
- Understand how to reach a partnership working agreement that outlines roles, responsibilities, and objectives
- Understand how to monitor and evaluate the effectiveness of partnership working arrangements
Preparing to apply lean production and improvement methodologies to operational problems in service delivery Real unit · City & Guilds Limited
You'll understand lean production and improvement methodologies to measure and analyse service delivery problems. The unit covers developing service improvement projects using lean techniques to identify root causes and evaluate solutions.
What you'll be able to do
- Understand how to use lean production and improvement methods to measure and analyse service problems
- Understand how to develop a service improvement project using lean production and improvement methodologies
Understanding Governance of Organisations Real unit · City & Guilds Limited
This unit provides an understanding of governance roles and responsibilities within organisations. You'll explore legal and financial duties of governing bodies and how to influence governance effectiveness.
What you'll be able to do
- Understand the role of governance within an organisation.
- Understand the responsibilities of governance within an organisation.
- Understand the legal undertakings of a governing body.
- Understand the financial undertakings of a governing body.
- Understand how to influence the effectiveness of the governing body.
Understanding organisational culture and ethics Real unit · City & Guilds Limited
It teaches you to understand organisational ethics and culture and their influence on leadership and structure. You'll analyse their own organisation’s ethics and culture and explore how these can be leveraged to improve performance.
What you'll be able to do
- Understand the principles of organisational ethics and culture.
- Understand organisational ethics and culture in relation to own organisation.
- Understand how an organisation’s ethics and culture influence leadership style.
- Understand how an organisation’s ethics and culture influence organisation structure.
- Understand how to leverage ethics and culture to improve organisation performance.
Understanding the Management of Facilities Real unit · City & Guilds Limited
You'll understand the roles and responsibilities within facilities management and how these contribute to organisational goals. The unit includes developing facilities management plans and identifying required skills and knowledge.
What you'll be able to do
- Understand the various roles and responsibilities within facilities management
- Understand how facilities management roles contribute to organisational goals
- Understand how facilities management responsibilities contribute to organisational goals
- Understand the process of developing a facilities management plan within an organisation
Understanding the Organisational Environment Real unit · City & Guilds Limited
You'll analyse how macro-environmental factors such as political, economic, social, technological, and legal aspects affect organisational operations. The unit develops understanding of the external environment's impact on organisations.
What you'll be able to do
- Analyse how the organisation is affected by factors in the macro-environment, such as political, economic, social, technological, legal and environmental factors
- Understand the impact of economic factors, such as inflation, interest rates and exchange rates, on the organisation
- Understand the impact of political factors, such as government policies and regulations, on the organisation
- Understand the legal environment within which the organisation operates, including employment law, health and safety law and data protection law
Understanding the Skills, Principles and Practice of Effective Coaching and Mentoring within an Organisational Context Real unit · City & Guilds Limited
This unit covers the purpose and benefits of coaching and mentoring within organisations. You'll understand the skills and behaviours required for effective coaching and mentoring and the importance of managing the coaching process.
What you'll be able to do
- Understand the purpose and benefits of coaching and mentoring within an organisational context
- Understand how coaching and mentoring can contribute to individual and organisational development
- Understand the knowledge required to be an effective coach or mentor
- Understand the skills required to be an effective coach or mentor
- Understand the behaviours required to be an effective coach or mentor
- Understand the importance of establishing clear contracts and agreements in the coaching or mentoring process
- Understand how to effectively manage the coaching or mentoring process to achieve desired outcomes
- Understand how to monitor and evaluate the effectiveness of coaching or mentoring interventions
Understanding the skills, principles and practice of effective management coaching and mentoring Real unit · City & Guilds Limited
You'll explore the purpose and practice of coaching and mentoring within organisations. The unit covers the skills, behaviours, and values of effective coaches and mentors, including contracting and coaching processes.
What you'll be able to do
- Understand the purpose of coaching and mentoring within an organisational context and its contribution to organisational goals.
- Understand the skills, behaviours, attitudes, beliefs and values of an effective coach or mentor.
- Understand the role of contracting in coaching and mentoring relationships and the process to effectively coach or mentor individuals.
- Understand the principles of effective coaching or mentoring in practice and how to evaluate the benefits of coaching and mentoring interventions.
03The standards
The national standards these units are built against
What the job actually needs, in the words employers and awarding bodies already use for the work itself.
- Standard
Develop and Manage Multi-Agency Partnerships
- Standard
Develop and implement information management policies and standards
- Standard
Develop knowledge and communicate information
- Standard
Environmental Auditing
- Standard
Evaluate your organisation’s operating environment
- Standard
Gather and Communicate Information About Anti-Money Laundering and Countering Terrorist Financing Requirements in Your Organisation
- Standard
Improve Environmental Performance
- Standard
Improve organisational environmental performance
- Standard
Lead Information Management Operations
- Standard
Manage IT business analysis assignments
- Standard
Manage flexible and remote working arrangements
- Standard
Manage information governance in a health context
- Standard
Manage the organisation, storage and disposal of information
- Standard
Perform information management operations
- Standard
Review organisational environmental performance and recommend improvements
- Standard
Support partnership working
04Where it leads
The jobs these credits are mapped to
A qualification is never a dead end here. Each of these is a job record this qualification is a mapped route into.
- 1 record
- 1 record
- 1 record
- 1 record
- 1 record
- 1 record
Showing 6 roles, drawn from 89 job records mapped to this qualification. Near-identical records are folded together, and each row says how many it stands for.
Where this can lead
Intellectual Capital Management Manager
This work can lead to roles such as Chief Knowledge Officer or Head of Innovation and Organisational Learning, shaping how organisations use their knowledge.
See the whole journey05The credits
The credits, and who awards them
Level 5 credits are regulated, and they are awarded by City & Guilds Limited rather than by Zavmo. They don’t vanish when a subscription ends or a website closes. They travel to any employer, and Zavmo keeps the map of what you have covered and what is next.
What you would be collecting
Analysing and Interpreting Statistics to Inform Management DecisionsAssessing Your Own Leadership Capability and PerformanceBecoming an effective leaderDeveloping Critical ThinkingDeveloping and Leading Teams to Achieve Organisational Goals and ObjectivesImproving and maintaining the organisation’s environmental performanceKnowledge and information managementLeading Innovation and Change
Each one is a real unit registered against this qualification.
How you’d practise it
You don’t watch this. You do it.
You are not assessed on remembering this. You are assessed on applying it, analysing it, evaluating it and producing something. So that is what the practice is: projects, role play and your own live cases, with a tutor in the room.
The Coach · your practice partner Illustration The Coach You have to open the conversation in “Managing Stress and Conflict in the Organisation”. Say the first line to me, exactly as you would say it to them.
You I wanted to have a quick chat about how things have been going recently.
The Coach That is the warning shot, and they will spend it worrying. Try the version that says what this is about in the first sentence.
- Rehearse the conversation Apply
“Managing Stress and Conflict in the Organisation” is a conversation before it is a document. You have it with Zavmo playing the other person, badly at first, then again once you know what you actually want to say.
- Bring your own plan Create
For “Managing Projects in the Organisation” you bring the plan you are actually working on, not a case study. Zavmo pulls on the assumptions in it until the weak one shows.
- Draft the real one Create
You do “Making a Financial Case” on a real document of your own. Zavmo works on the draft you have to send anyway, so the coursework and the job are the same piece of work.
- Map a live decision Analyse
“Analysing and Interpreting Statistics to Inform Management Decisions” runs on a decision you are facing now. Zavmo maps it with you and shows what the second-order effect looks like before you find out the slow way.
What you leave holding
The standards this credential builds, in the shape the product keeps them
Nothing here is marked learned. There is no learner on a public page, so the map shows what the qualification covers rather than what anybody has done.
City & Guilds Level 5 Award in Leadership and Management
- Develop and Manage Multi-Agency Partnerships
- Develop and implement information management policies and standards
- Develop knowledge and communicate information
- Environmental Auditing
- Evaluate your organisation’s operating environment
- Gather and Communicate Information About Anti-Money Laundering and Countering Terrorist Financing Requirements in Your Organisation
- Improve Environmental Performance
- Improve organisational environmental performance
How you would learn this
One to one, on the work you already do
A tutor sets the task against your own job and marks the reasoning, at your pace. There is no cohort to fall behind.
A lesson from Analysing and Interpreting Statistics to Inform Management Decisions, one of this qualification's own units.
Applied to your work in any of these jobs
Which job do you mean?
This unit provides learners with skills to analyse data using statistical tools and interpret results to inform management decisions. Learners will select appropriate techniques, apply analyses, and communicate findings effectively.
How the thinking builds
- 1 Remember
- 2 Understand
- 3 Apply
- 4 Analyse
- 5 Evaluate
- 6 Create
It is £70 a month, billed monthly. Your free first module is Future Fluency, and you can cancel any time. Teaching towards this qualification begins when you subscribe.
Built for City & Guilds Level 5 Award in Leadership and Management
30 units in this credential, in the order it lists them, awarded by City & Guilds Limited.
- Analysing and Interpreting Statistics to Inform Management Decisions
- Assessing Your Own Leadership Capability and Performance
- Becoming an effective leader
- Developing Critical Thinking
- Developing and Leading Teams to Achieve Organisational Goals and Objectives
- Improving and maintaining the organisation’s environmental performance
and 24 more in the full unit list below.
Free tools
Want a read on where you stand?
Three free tools, no account needed. Each one ends with a role, a level and a way in.
Learned on your own work, taught one-to-one.
Everything you just read, learned one-to-one on the job you already do. Your free first module is Future Fluency, so you can see how the teaching works before you pay for anything.
Build my plan, freeNo card. See how this qualification maps onto your role and meet the tutors who’d teach it, free. The learning begins when you subscribe. It’s £70 a month, billed monthly. Cancel any time and billing stops.
The title, level, credits, guided learning hours and unit learning outcomes on this page are taken from the Ofqual Register of Regulated Qualifications. Contains public sector information licensed under the Open Government Licence v3.0. Where this data comes from.