City & Guilds Limited · RQF Level 5
City & Guilds Level 5 Award in Leadership and Management
You don’t just earn this. You learn to use it, one-to-one, on your own real work.
- LevelRQF Level 5
- Total credits6
- Guided learning16 hours
- Units in this qualification30
Awarded by City & Guilds Limited · on the Ofqual register
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What you’ll learn
What each unit actually teaches you to do
Level 5 Leadership and Management by ILM gives you technical knowledge, strategic insight, and practical expertise for management.
These are the units City & Guilds Limited registers against this qualification. It is a catalogue, not a syllabus. Which of them you take depends on the combination the qualification requires, and that is set by the awarding body rather than by us. Every unit here is regulated, and every one you earn is yours to keep.
Analysing and Interpreting Statistics to Inform Management DecisionsReal unit · City & Guilds Limited
This unit provides learners with skills to analyse data using statistical tools and interpret results to inform management decisions. You'll select appropriate techniques, apply analyses, and communicate findings effectively.
What you'll be able to do
- Understand how to analyse data using a statistical tool to support management decision-making.
- Interpret the results generated from a statistical analysis to inform a management decision.
Assessing Your Own Leadership Capability and PerformanceReal unit · City & Guilds Limited
You'll explore different leadership styles and their effectiveness within organisational cultures. The unit focuses on reviewing personal leadership capability and adopting styles that motivate staff to achieve organisational goals.
What you'll be able to do
- Understand different leadership styles within an organisation, including their strengths and weaknesses
- Review the effectiveness of own leadership capability and performance in meeting organisational values and goals
- Adopt an effective leadership style to motivate staff to achieve organisational values and goals
Becoming an effective leaderReal unit · City & Guilds Limited
You'll explore key leadership responsibilities and evaluate their own leadership abilities. This unit develops skills in analysing leadership style, recognising strengths and weaknesses, and identifying areas for personal development.
What you'll be able to do
- Understand own ability to fulfil key responsibilities of the leadership role.
- Evaluate own ability to lead others.
Developing Critical ThinkingReal unit · City & Guilds Limited
It teaches you to critically assess their own beliefs, attitudes, and values in relation to management theories. You'll analyse influences on these factors and evaluate their impact on management practice.
What you'll be able to do
- Critically assess own beliefs in relation to management theories
- Critically assess own attitudes in relation to management theories
- Critically assess own value systems in relation to management theories
- Critically assess the validity of management theories in relation to own beliefs
- Critically assess the validity of management theories in relation to own attitudes
- Critically assess the validity of management theories in relation to own values
Developing and Leading Teams to Achieve Organisational Goals and ObjectivesReal unit · City & Guilds Limited
You'll understand the importance of effective team leadership in achieving organisational goals. The unit covers leadership styles, team dynamics, and strategies for developing and leading cohesive, collabourative teams.
What you'll be able to do
- Understand the importance of leading teams effectively to achieve organisational goals and objectives
- Develop teams, fostering collaboration and a shared sense of purpose
- Lead teams, motivating individuals and ensuring the achievement of organisational goals and objectives
Improving and maintaining the organisation’s environmental performanceReal unit · City & Guilds Limited
You'll gain an understanding of environmental sustainability within organisations and how to conduct environmental audits. The unit covers identifying and resolving environmental problems to improve organisational environmental performance.
What you'll be able to do
- Understand the strategic context of environmental sustainability within organisations.
- Understand how to identify environmental problems and issues within an organisation.
- Understand how to resolve environmental problems and issues through the application of an environmental audit.
Knowledge and information managementReal unit · City & Guilds Limited
You'll gain an understanding of knowledge management principles and the importance of managing organisational knowledge assets. The unit covers key processes for innovation and developing a framework to establish a knowledge management culture.
What you'll be able to do
- Understand the concept of knowledge management, including its definition and key principles
- Understand the importance of knowledge management in terms of an organisation’s knowledge assets, including intellectual property and expertise
- Understand the management of knowledge assets, including their identification, storage, sharing and utilisation
- Understand the key knowledge management processes required for innovation, including knowledge creation, capture, transfer and application
- Develop a framework for establishing a knowledge management culture within the organisation, including strategies for promoting knowledge sharing and collaboration
Leading Innovation and ChangeReal unit · City & Guilds Limited
It teaches you to understand the importance of innovation and change management for organisational improvement. You'll propose innovative solutions and lead change initiatives to enhance organisational performance.
What you'll be able to do
- Understand the need for innovation within an organisation.
- Understand the need for change management within an organisation.
- Propose innovative solutions to improve organisational performance.
- Lead change within an organisation.
- Manage change within an organisation.
Making a Financial CaseReal unit · City & Guilds Limited
It teaches you to understand key financial concepts used in management decisions and to develop a financial case. You'll justify assumptions, present cases clearly, and evaluate risks and rewards to support decision-making.
What you'll be able to do
- Understand financial concepts used to inform management decisions.
- Make a financial case to inform a management decision.
Making professional PresentationsReal unit · City & Guilds Limited
You'll learn to plan, structure, and deliver professional presentations. The unit includes audience analysis, use of visual aids, communication techniques, and self-evaluation to improve presentation effectiveness.
What you'll be able to do
- Plan a professional presentation, taking into account the audience, purpose, and key messages
- Structure the presentation logically and effectively to engage the audience
- Select appropriate visual aids and supporting materials to enhance the presentation
- Deliver a professional presentation with confidence and clarity
- Use effective communication techniques to engage the audience and convey key messages
- Manage time effectively during the presentation
- Respond to questions and feedback from the audience in a professional manner
- Evaluate own ability to make professional presentations, identifying strengths and areas for improvement
- Reflect on feedback received from others to enhance future presentations
Managing Customer RelationsReal unit · City & Guilds Limited
You'll learn to manage customer relations using environmental scanning techniques to find and retain customers. The unit also covers understanding the customer supply chain to meet customer requirements effectively.
What you'll be able to do
- Use environmental scanning techniques to find new customers
- Use environmental scanning techniques to retain existing customers
- Understand how the customer supply chain operates to meet customer requirements
Managing ImprovementReal unit · City & Guilds Limited
This unit provides knowledge and skills to manage and improve organisational quality to meet customer needs. You'll assess customer satisfaction, evaluate processes, and plan projects to enhance quality performance.
What you'll be able to do
- Understand how to assess the effectiveness of the organisation in relation to customer requirements
- Understand own ability to manage quality to meet customer requirements
- Understand own ability to improve quality to meet customer requirements
- Plan projects to meet customer requirements
- Plan projects to exceed customer requirements
- Implement projects to meet customer requirements
- Implement projects to exceed customer requirements
Managing Individual DevelopmentReal unit · City & Guilds Limited
This unit equips learners to evaluate individual performance using various methods and to implement personal development plans. You'll analyse performance data, provide feedback, and monitor development within an organisation.
What you'll be able to do
- Evaluate individual performance in an organisation, using appropriate methods.
- Identify areas for individual development within an organisation.
- Develop a personal development plan for an individual in an organisation.
- Implement a personal development plan for an individual in an organisation.
- Monitor the progress of an individual's personal development plan.
Managing InformationReal unit · City & Guilds Limited
You'll explore the management of information within organisations, including types of information and legal and ethical considerations. They will develop skills to gather, analyse, and disseminate information to support decision-making.
What you'll be able to do
- Understand the importance of managing information effectively within the organisation
- Understand the different types of information used within the organisation
- Understand the legal and ethical requirements for managing information
- Gather information from relevant sources to support decision-making or problem-solving in your area of responsibility
- Analyse gathered information to identify key trends, patterns, and insights
- Use information analysis to make informed decisions or solve problems effectively
- Disseminate information on a management decision clearly and concisely
- Disseminate information through the appropriate organisational channels to reach the intended audience
- Ensure the accuracy and timeliness of disseminated information
Managing Mental Health in the WorkplaceReal unit · City & Guilds Limited
This unit equips learners to manage mental health in the workplace by evaluating existing initiatives and ensuring legal compliance. You'll learn to hold and record supportive conversations with staff about mental health.
What you'll be able to do
- Identify the strengths and weaknesses of existing mental health initiatives in the workplace.
- Carry out the legal requirements to ensure staff’s positive mental health and wellbeing at work.
- Hold and record conversations with staff about their mental health concerns in a supportive and appropriate manner.
Managing Projects in the OrganisationReal unit · City & Guilds Limited
You'll learn to manage projects within an organisation by defining objectives, planning resources, and managing teams. The unit also includes evaluating personal project management abilities to enhance future performance.
What you'll be able to do
- Plan a project within the organisation, defining clear objectives and scope.
- Manage a project in an organisation, ensuring it aligns with organisational goals.
- Monitor and control project progress, addressing any issues or risks effectively.
- Evaluate own ability to manage a project, identifying strengths and areas for improvement.
- Reflect on lessons learned from managing a project to enhance future performance.
Managing RecruitmentReal unit · City & Guilds Limited
This unit covers human resource planning and its impact on recruitment within organisations. You'll plan and implement recruitment activities in line with legal and organisational requirements.
What you'll be able to do
- Understand the principles of human resource planning within an organisation
- Understand the requirements of human resource planning within an organisation
- Plan recruitment activities in line with legal requirements
- Plan recruitment activities in line with organisational requirements
- Implement recruitment activities in line with legal requirements
- Implement recruitment activities in line with organisational requirements
Managing ResourcesReal unit · City & Guilds Limited
This unit provides learners with knowledge of managing physical resources, including principles, types, and the importance of effective management. You'll also explore legal and organisational requirements and plan improvements for resource management.
What you'll be able to do
- Understand the principles of managing physical resources for which you are accountable.
- Understand the requirements for managing physical resources for which you are accountable.
- Plan improvements for managing physical resources for which you are accountable.
- Implement improvements for managing physical resources for which you are accountable.
Managing Stress and Conflict in the OrganisationReal unit · City & Guilds Limited
This unit covers the identification and management of workplace stress and conflict. You'll evaluate organisational support mechanisms and develop strategies to improve stress and conflict management within their area of responsibility.
What you'll be able to do
- Understand the effectiveness of own organisation in dealing with workplace stress, including identifying sources of stress and support mechanisms
- Understand the effectiveness of own organisation in dealing with workplace conflict, including conflict resolution strategies and policies
- Improve the management of workplace stress in own area of responsibility by implementing strategies to reduce stress levels
- Improve the management of workplace conflict in own area of responsibility by implementing conflict resolution processes
Managing for Efficiency and EffectivenessReal unit · City & Guilds Limited
You'll assess an organisation's efficiency and effectiveness in managing resources and processes to achieve objectives. The unit also includes evaluating personal management abilities and identifying areas for improvement.
What you'll be able to do
- Assess the organisation’s ability to manage resources efficiently in order to achieve targets and objectives
- Assess the organisation’s ability to manage processes effectively in order to achieve targets and objectives
- Evaluate own ability to manage resources efficiently
- Evaluate own ability to manage processes effectively
Managing remote workersReal unit · City & Guilds Limited
This unit covers the various forms of remote working and their applicability to business needs. You'll understand relevant legislative and regulatory requirements and evaluate the benefits and disadvantages of managing remote workers in different contexts.
What you'll be able to do
- Understand the different forms of remote working that can best apply for business requirements.
- Understand the different forms of remote working that can best apply for enterprise requirements.
- Apply the legislative requirements for remote working.
- Apply the regulatory requirements for remote working.
- Understand the benefits of managing remote workers.
- Understand the disadvantages of managing remote workers.
Managing work analysisReal unit · City & Guilds Limited
This unit provides knowledge of the strategic context and purpose of work analysis. You'll conduct work analysis to improve organisational performance and make informed decisions based on analysis outcomes.
What you'll be able to do
- Understand the strategic context of work analysis and its contribution to organisational goals
- Understand the purpose of work analysis in improving organisational performance
- Conduct a work analysis to identify areas for improvement in organisational performance
- Use appropriate methods and tools to conduct a thorough work analysis
- Make informed decisions based on the outcomes of the work analysis to improve organisational performance
Partnership WorkingReal unit · City & Guilds Limited
This unit covers the principles of partnership working, including collabouration, communication, and shared responsibility. You'll understand how to meet the needs and expectations of partners and how to reach effective partnership agreements.
What you'll be able to do
- Understand the principles of partnership working, including collaboration, communication, and shared responsibility
- Understand the benefits and challenges of working in partnership with other organisations or individuals
- Understand how to identify and engage with potential partners
- Understand how to identify and meet the needs and expectations of partners
- Understand how to manage conflicts and disagreements that may arise in partnership working
- Understand how to establish clear communication channels and protocols with partners
- Understand how to reach a partnership working agreement that outlines roles, responsibilities, and objectives
- Understand how to monitor and evaluate the effectiveness of partnership working arrangements
Preparing to apply lean production and improvement methodologies to operational problems in service deliveryReal unit · City & Guilds Limited
You'll understand lean production and improvement methodologies to measure and analyse service delivery problems. The unit covers developing service improvement projects using lean techniques to identify root causes and evaluate solutions.
What you'll be able to do
- Understand how to use lean production and improvement methods to measure and analyse service problems
- Understand how to develop a service improvement project using lean production and improvement methodologies
Understanding Governance of OrganisationsReal unit · City & Guilds Limited
This unit provides an understanding of governance roles and responsibilities within organisations. You'll explore legal and financial duties of governing bodies and how to influence governance effectiveness.
What you'll be able to do
- Understand the role of governance within an organisation.
- Understand the responsibilities of governance within an organisation.
- Understand the legal undertakings of a governing body.
- Understand the financial undertakings of a governing body.
- Understand how to influence the effectiveness of the governing body.
Understanding organisational culture and ethicsReal unit · City & Guilds Limited
It teaches you to understand organisational ethics and culture and their influence on leadership and structure. You'll analyse their own organisation’s ethics and culture and explore how these can be leveraged to improve performance.
What you'll be able to do
- Understand the principles of organisational ethics and culture.
- Understand organisational ethics and culture in relation to own organisation.
- Understand how an organisation’s ethics and culture influence leadership style.
- Understand how an organisation’s ethics and culture influence organisation structure.
- Understand how to leverage ethics and culture to improve organisation performance.
Understanding the Management of FacilitiesReal unit · City & Guilds Limited
You'll understand the roles and responsibilities within facilities management and how these contribute to organisational goals. The unit includes developing facilities management plans and identifying required skills and knowledge.
What you'll be able to do
- Understand the various roles and responsibilities within facilities management
- Understand how facilities management roles contribute to organisational goals
- Understand how facilities management responsibilities contribute to organisational goals
- Understand the process of developing a facilities management plan within an organisation
Understanding the Organisational EnvironmentReal unit · City & Guilds Limited
You'll analyse how macro-environmental factors such as political, economic, social, technological, and legal aspects affect organisational operations. The unit develops understanding of the external environment's impact on organisations.
What you'll be able to do
- Analyse how the organisation is affected by factors in the macro-environment, such as political, economic, social, technological, legal and environmental factors
- Understand the impact of economic factors, such as inflation, interest rates and exchange rates, on the organisation
- Understand the impact of political factors, such as government policies and regulations, on the organisation
- Understand the legal environment within which the organisation operates, including employment law, health and safety law and data protection law
Understanding the Skills, Principles and Practice of Effective Coaching and Mentoring within an Organisational ContextReal unit · City & Guilds Limited
This unit covers the purpose and benefits of coaching and mentoring within organisations. You'll understand the skills and behaviours required for effective coaching and mentoring and the importance of managing the coaching process.
What you'll be able to do
- Understand the purpose and benefits of coaching and mentoring within an organisational context
- Understand how coaching and mentoring can contribute to individual and organisational development
- Understand the knowledge required to be an effective coach or mentor
- Understand the skills required to be an effective coach or mentor
- Understand the behaviours required to be an effective coach or mentor
- Understand the importance of establishing clear contracts and agreements in the coaching or mentoring process
- Understand how to effectively manage the coaching or mentoring process to achieve desired outcomes
- Understand how to monitor and evaluate the effectiveness of coaching or mentoring interventions
Understanding the skills, principles and practice of effective management coaching and mentoringReal unit · City & Guilds Limited
You'll explore the purpose and practice of coaching and mentoring within organisations. The unit covers the skills, behaviours, and values of effective coaches and mentors, including contracting and coaching processes.
What you'll be able to do
- Understand the purpose of coaching and mentoring within an organisational context and its contribution to organisational goals.
- Understand the skills, behaviours, attitudes, beliefs and values of an effective coach or mentor.
- Understand the role of contracting in coaching and mentoring relationships and the process to effectively coach or mentor individuals.
- Understand the principles of effective coaching or mentoring in practice and how to evaluate the benefits of coaching and mentoring interventions.
The honest bit
You’ve started things before
Most courses were built for a room full of people who aren’t you. A cohort moves on whether or not your week allowed it, and by the third week the thing you’re behind on becomes the reason you stop opening it.
There’s no cohort here, and no timetable to fall behind. Before anything starts, Zavmo asks when you’re sharpest and how long you can realistically sit down for, then builds the sessions around those answers. A bad fortnight changes your pace. It doesn’t put you behind.
And you only pay once you start learning. Searching and planning are free, and you can cancel any time — so the cost of finding out is an afternoon, not a year.
Your passport
Every credit is a stamp you keep
Level 5 credits are regulated. They don’t vanish when a subscription ends or a website closes. They travel to any employer, and Zavmo keeps the map of what you’ve earned and what’s next.
Analysing and Interpreting Statistics to Inform Management DecisionsAssessing Your Own Leadership Capability and PerformanceBecoming an effective leaderDeveloping Critical ThinkingDeveloping and Leading Teams to Achieve Organisational Goals and ObjectivesImproving and maintaining the organisation’s environmental performanceKnowledge and information managementLeading Innovation and Change
Each stamp is a real unit registered against this qualification.
Who’d teach you this
The Evidence Evaluator
Assessor
Helps you show what you can actually do, gathering the evidence that proves it as you learn.
Meet all twelve tutorsWhere this connects
Where these credits take you
A qualification is never a dead end here. See the jobs its credits open, the national occupational standards its units map to, and the future skills they quietly build.
City & Guilds Level 5 Award in Leadership and Management
- Develop and Manage Multi-Agency Partnerships
- Develop and implement information management policies and standards
- Develop knowledge and communicate information
- Environmental Auditing
- Evaluate your organisation’s operating environment
- Gather and Communicate Information About Anti-Money Laundering and Countering Terrorist Financing Requirements in Your Organisation
- Improve Environmental Performance
- Improve organisational environmental performance
Where this can lead
Intellectual Capital Management Manager
This role isn't just a job; it's a stepping stone to becoming a true leader in how organisations leverage their most valuable, yet often overlooked, asset: their collective brainpower. The opportunities for impact and growth are significant, both here and across the wider industry.
See the whole journey →Opens the roleIntellectual Capital Management ManagerOne of the jobs this qualification is a route intoSee the role →Opens the roleInformation Management ManagerOne of the jobs this qualification is a route intoSee the role →Opens the roleGlobal Intellectual Capital ManagerOne of the jobs this qualification is a route intoSee the role →Opens the roleInternational Information Management Coordinator ManagerOne of the jobs this qualification is a route intoSee the role →Opens the roleSenior Intellectual Capital Management SpecialistOne of the jobs this qualification is a route intoSee the role →Opens the roleDirector, Knowledge & Information ManagementOne of the jobs this qualification is a route intoSee the role →Future FluencyAll ten future skillsSee how every unit is contextualised by the tenExplore →
Showing 6 roles, drawn from 118 job records mapped to this qualification.
Skills it covers
What the job actually needs. These are the standards the units are built against, in the words employers and awarding bodies already use for the work itself.
Develop and Manage Multi-Agency PartnershipsDevelop and implement information management policies and standardsDevelop knowledge and communicate informationEnvironmental AuditingEvaluate your organisation’s operating environmentGather and Communicate Information About Anti-Money Laundering and Countering Terrorist Financing Requirements in Your OrganisationImprove Environmental PerformanceImprove organisational environmental performanceLead Information Management OperationsManage IT business analysis assignmentsManage flexible and remote working arrangementsManage information governance in a health contextManage the organisation, storage and disposal of informationPerform information management operationsReview organisational environmental performance and recommend improvementsSupport partnership working
How you’ll actually learn this
One-to-one, on your own real work
A qualification is usually something done to you: sit the class, sit the exam, hope it sticks. Here it’s the opposite. You learn it one-to-one with a companion, on your own real work, and you keep going until you can use it, not just recall it.
One-to-one, on your real workNo lectures, no past-papers. Every unit is practised on the actual tasks your job throws at you, a tutor beside you, not a video in front of you.
Taught to the top, not the testMost courses stop at remembering. Your companion keeps climbing: analysing, judging, creating. That’s the part a machine can’t do for you.
Credits you keep, a map that continuesEvery unit is regulated and yours for good. The day you finish, Zavmo already knows the next role your new credits open.
Applied to your work in any of these jobs
Which job do you mean?
This unit provides learners with skills to analyse data using statistical tools and interpret results to inform management decisions. Learners will select appropriate techniques, apply analyses, and communicate findings effectively.
How the thinking builds
- Remember
- Understand
- Apply
- Analyse
- Evaluate
- Create
Built for City & Guilds Level 5 Award in Leadership and Management
30 units in this credential, in the order it lists them, awarded by City & Guilds Limited.
- Analysing and Interpreting Statistics to Inform Management Decisions
- Assessing Your Own Leadership Capability and Performance
- Becoming an effective leader
- Developing Critical Thinking
- Developing and Leading Teams to Achieve Organisational Goals and Objectives
- Improving and maintaining the organisation’s environmental performance
and 24 more in the full unit list below.
One to one, not one to many
No two people run this the same way
A course is written once and handed to everyone. This is assembled around you, and keeps changing as it learns you. Five things it reads, and what each one changes.
- Your actual work Every unit is taught against a live piece of your own work, not a worked example from a textbook.
- What you already know The first conversation finds your starting point, so you skip what you can already do and spend the time on what you cannot.
- The conditions you learn under Not a learning-styles quiz. The evidence does not support those. The dimensions the research does back, read once and used to shape the plan.
- How far you got last time It picks up mid-thought. The tutor knows what you said, what you struggled with, and what it asked you to try.
- Which tutor suits the moment Twelve of them, each for a different kind of thinking. The one who walks you through a first idea is not the one who stress-tests it.
See how you learn, free. Eight questions, no sign-up. A directional taster; the diagnostic inside Zavmo goes deeper and keeps adapting.
Why it sticks
Most courses stop at remembering
There’s a well-known ladder of how deeply you learn something, called Bloom’s Taxonomy. Most courses get you up the first two rungs: you remember some facts, you pass a test, you forget it. Real skill lives at the top. Judging, deciding, creating. And this isn’t a generic ladder: every rung has a named Zavmo tutor who walks you up it.
- 6CreateThe Creative Catalyst
- 5EvaluateThe Evidence Evaluator
- 4AnalyseThe Analyst
- 3ApplyThe Coach
- 2UnderstandThe Connector
- 1RememberThe Builder
Where most courses leave you Where Zavmo takes you
Why this matters: AI can already remember and understand for you. What it can’t do is
take your real problem and judge the right call. So the only learning worth paying
for is the learning that takes you to the top. That’s exactly what a tutor doing it with
you, on your real work, is for.
The value
Why the companion is worth £70 a month
You’re not paying for the units. They’re regulated, and the same wherever you earn them. You’re paying for the one thing that decides whether you actually get there: a companion that makes them stick, on your real work.
That is one-to-one on this qualification, every day, on the work you already do, for £70 a month. Your first module is free, so you can see the teaching before you pay for any of it. Billed monthly, cancel any time and billing stops.
Earned on your own work, taught to the top.
Everything you just read, learned one-to-one on the job you already do. Your first module is free, so you can see the teaching before you pay for any of it.
Build my plan, freeNo card. See how this qualification maps onto your role and meet the tutors who’d teach it, free. The learning begins when you subscribe. It’s £70 a month, billed monthly. Cancel any time and billing stops.