Chartered Management Institute · RQF Level 5
CMI Level 5 Diploma in Business Support
You don’t just earn this. You learn to use it, one-to-one, on your own real work.
- LevelRQF Level 5
- Total credits45
- Guided learning195 hours
- Units in this qualification22
Awarded by Chartered Management Institute · on the Ofqual register
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See how this course maps onto your role
Ten quick questions, one per Future Fluency, asked against this qualification rather than a generic one.
About 5 minutes · No card · Nothing to commit to
What you’ll learn
What each unit actually teaches you to do
These are the units Chartered Management Institute registers against this qualification. It is a catalogue, not a syllabus. Which of them you take depends on the combination the qualification requires, and that is set by the awarding body rather than by us. Every unit here is regulated, and every one you earn is yours to keep.
Conducting a management projectReal unit · Chartered Management Institute
What you'll be able to do
- Identify and justify a management project
- Conduct research using sources and analyse data and options
- Make conclusions and recommendations that achieve the project aim
- Show and review the results of the project
Conducting a management projectReal unit · Chartered Management Institute
What you'll be able to do
- Identify and justify a management project
- Conduct research using sources and analyse data and options
- Make conclusions and recommendations that achieve the project aim
- Show and review the results of the project
Conducting a marketing planReal unit · Chartered Management Institute
What you'll be able to do
- Explain the role of marketing in achieving organisational objectives, considering different marketing approaches and their effectiveness.
- Analyse the organisation's current markets and/or sectors within which it operates, identifying key trends, opportunities, and challenges.
- Develop a comprehensive marketing plan that contributes towards achieving organisational objectives, incorporating appropriate strategies and tactics.
Develop business support networksReal unit · Chartered Management Institute
What you'll be able to do
- Understand the value of networks within the business support adviser role
- Build networks
Develop effective business support relationships with clientsReal unit · Chartered Management Institute
What you'll be able to do
- Understand the different methods of communicating
- Develop positive relationships with clients
- Advise clients of, and refer clients to specialist sources of advice and support
Enable the client to analyse the business and implement changeReal unit · Chartered Management Institute
What you'll be able to do
- Help the client critically analyse their business
- Understand the significance of planning to the success of a business
- Support the client through the implementation of change
Introduction to business supportReal unit · Chartered Management Institute
What you'll be able to do
- Understand the importance of communication skills in business support relationships
- Understand the business support process
- Understand how to conduct and develop oneself as a business support adviser
Introduction to management coaching and mentoringReal unit · Chartered Management Institute
What you'll be able to do
- Understand the concept and purpose of management coaching and mentoring
- Determine the use of management coaching and mentoring as a tool in human resources development
- Understand the relationship between coaching and mentoring and organisational objectives
Management coaching and mentoring and the organisationReal unit · Chartered Management Institute
What you'll be able to do
- Understand the impact of coaching and mentoring programmes on the organisation
- Manage change in the operation of coaching and mentoring
- Monitor and evaluate the operation of coaching and mentoring within an organisation
Management coaching and mentoring skillsReal unit · Chartered Management Institute
What you'll be able to do
- Understand how learning and development styles support the coaching and mentoring practice
- Develop skills as a manager in coaching and mentoring
- Articulate and develop a coherent ethical framework to support coaching and mentoring within an organisation
Management coaching practiceReal unit · Chartered Management Institute
What you'll be able to do
- Understand the tools and techniques used in coaching practice
- Understand the need to develop relationships to support coaching practice
- Develop coaching interventions to meet organisational requirements
Management mentoringReal unit · Chartered Management Institute
What you'll be able to do
- Understand the tools and techniques used in mentoring
- Understand the need to develop relationships to support mentoring practice
- Develop mentoring interventions to meet organisational requirements
Management of action learningReal unit · Chartered Management Institute
What you'll be able to do
- Understand the practice and operation of action learning against organisational objectives
- Facilitate learning through action learning
- Understand the impact of action learning on organisational objectives
Managing the change processReal unit · Chartered Management Institute
What you'll be able to do
- Understand the forces for change in an organisation
- Understand the impact of the change process
- Understand the management of the change process
Marketing planningReal unit · Chartered Management Institute
What you'll be able to do
- Understand the meaning and role of marketing in the achievement of organisational objectives
- Identify the organisation’s current and future position in the sectors or markets in which it operates
- Devise and implement a marketing plan that contributes to the achievement of organisational objectives
Monitoring the business support serviceReal unit · Chartered Management Institute
What you'll be able to do
- Understand the need for monitoring within the business support service
- Review the service provided to clients within business support
Operational Risk ManagementReal unit · Chartered Management Institute
What you'll be able to do
- Understand the concept of risk management
- Understand the identification of risk and risk probability
- Understand the management of risk response approaches
Operational risk managementReal unit · Chartered Management Institute
What you'll be able to do
- Understand the concept of risk management
- Understand the identification of risk and risk probability
- Manage risk response
Organisational Corporate Social ResponsibilityReal unit · Chartered Management Institute
What you'll be able to do
- Understand the principles of an organisational Corporate Social Responsibility strategy
- Understand the results of an organisational Corporate Social Responsibility strategy on organisational performance
- Implement and evaluate an organisational Corporate Social Responsibility strategy at the operational level
Organisational corporate social responsibilityReal unit · Chartered Management Institute
What you'll be able to do
- Understand the principles of an organisational Corporate Social Responsibility strategy
- Understand the impact of an organisational Corporate Social Responsibility strategy on organisational performance
- Implement and evaluate an organisational Corporate Social Responsibility Strategy at the operational level
Planning a change processReal unit · Chartered Management Institute
What you'll be able to do
- Understand the forces for change in an organisation
- Assess the impact of the change process
- Plan the change process
Reflective practice and development in business supportReal unit · Chartered Management Institute
What you'll be able to do
- Understand the importance of being a reflective practitioner in business support
- Use feedback in personal development
- Plan for personal and professional development
The honest bit
You’ve started things before
Most courses were built for a room full of people who aren’t you. A cohort moves on whether or not your week allowed it, and by the third week the thing you’re behind on becomes the reason you stop opening it.
There’s no cohort here, and no timetable to fall behind. Before anything starts, Zavmo asks when you’re sharpest and how long you can realistically sit down for, then builds the sessions around those answers. A bad fortnight changes your pace. It doesn’t put you behind.
And you only pay once you start learning. Searching and planning are free, and you can cancel any time — so the cost of finding out is an afternoon, not a year.
Your passport
Every credit is a stamp you keep
Level 5 credits are regulated. They don’t vanish when a subscription ends or a website closes. They travel to any employer, and Zavmo keeps the map of what you’ve earned and what’s next.
Each stamp is a real unit registered against this qualification.
Who’d teach you this
The Evidence Evaluator
Assessor
Helps you show what you can actually do, gathering the evidence that proves it as you learn.
Meet all twelve tutorsWhere this connects
Where these credits take you
A qualification is never a dead end here. See the jobs its credits open, the national occupational standards its units map to, and the future skills they quietly build.
- Carry out business change feasibility assessments
- Design and implement business analysis strategy
- Develop networks to provide access to business information, support and resources
- Develop yourself as a reflective supported employment practitioner
- Enable the client to implement changes
- Manage Risk
- Manage and process business support information
- Plan IT Business Analysis Assignments
Where this can lead
Operational Risk Manager
Your journey as an Operational Risk Manager is a critical step towards becoming a true leader in financial services. Whether you choose to climb the management ladder, become a deep specialist, or transition into advisory, the strategic thinking, leadership, and resilience you build here will be invaluable for a long and impactful career.
See the whole journey →Showing 6 roles, drawn from 45 job records mapped to this qualification.
Skills it covers
What the job actually needs. These are the standards the units are built against, in the words employers and awarding bodies already use for the work itself.
How you’ll actually learn this
One-to-one, on your own real work
A qualification is usually something done to you: sit the class, sit the exam, hope it sticks. Here it’s the opposite. You learn it one-to-one with a companion, on your own real work, and you keep going until you can use it, not just recall it.
Applied to your work in any of these jobs
- Remember
- Understand
- Apply
- Analyse
- Evaluate
- Create
Built for CMI Level 5 Diploma in Business Support
19 units in this credential, in the order it lists them, awarded by Chartered Management Institute.
- Conducting a management project
- Conducting a marketing plan
- Develop business support networks
- Develop effective business support relationships with clients
- Enable the client to analyse the business and implement change
- Introduction to business support
and 13 more in the full unit list below.
One to one, not one to many
No two people run this the same way
A course is written once and handed to everyone. This is assembled around you, and keeps changing as it learns you. Five things it reads, and what each one changes.
- Your actual work Every unit is taught against a live piece of your own work, not a worked example from a textbook.
- What you already know The first conversation finds your starting point, so you skip what you can already do and spend the time on what you cannot.
- The conditions you learn under Not a learning-styles quiz. The evidence does not support those. The dimensions the research does back, read once and used to shape the plan.
- How far you got last time It picks up mid-thought. The tutor knows what you said, what you struggled with, and what it asked you to try.
- Which tutor suits the moment Twelve of them, each for a different kind of thinking. The one who walks you through a first idea is not the one who stress-tests it.
See how you learn, free. Eight questions, no sign-up. A directional taster; the diagnostic inside Zavmo goes deeper and keeps adapting.
Why it sticks
Most courses stop at remembering
There’s a well-known ladder of how deeply you learn something, called Bloom’s Taxonomy. Most courses get you up the first two rungs: you remember some facts, you pass a test, you forget it. Real skill lives at the top. Judging, deciding, creating. And this isn’t a generic ladder: every rung has a named Zavmo tutor who walks you up it.
- 6CreateThe Creative Catalyst
- 5EvaluateThe Evidence Evaluator
- 4AnalyseThe Analyst
- 3ApplyThe Coach
- 2UnderstandThe Connector
- 1RememberThe Builder
Where most courses leave you Where Zavmo takes you
The value
Why the companion is worth £70 a month
You’re not paying for the units. They’re regulated, and the same wherever you earn them. You’re paying for the one thing that decides whether you actually get there: a companion that makes them stick, on your real work.
That is one-to-one on this qualification, every day, on the work you already do, for £70 a month. Your first module is free, so you can see the teaching before you pay for any of it. Billed monthly, cancel any time and billing stops.
Earned on your own work, taught to the top.
Everything you just read, learned one-to-one on the job you already do. Your first module is free, so you can see the teaching before you pay for any of it.
Build my plan, freeNo card. See how this qualification maps onto your role and meet the tutors who’d teach it, free. The learning begins when you subscribe. It’s £70 a month, billed monthly. Cancel any time and billing stops.