What you'll be able to do

• Communicate in writing using correct grammar, spelling and punctuation
• Adhere to business etiquette when communicating in writing
• Communicate effectively by telephone, using appropriate tone and language
• Communicate appropriately in meetings when face-to-face with internal colleagues, demonstrating professionalism and respect
• Communicate appropriately in meetings when face-to-face with external colleagues, representing the organisation effectively
• Give constructive feedback to colleagues in a business context, focusing on specific behaviours and offering suggestions for improvement
• Receive constructive feedback from colleagues in a business context, demonstrating openness to learning and development

What you'll be able to do

• Produce business documents in accordance with organisational procedures
• Distribute business documents to relevant recipients in a timely and efficient manner
• Locate data relevant to routine administrative tasks using appropriate methods
• Store data securely and in accordance with organisational policies
• Search for and retrieve data efficiently to support administrative functions
• Support business meetings by preparing agendas and distributing relevant materials
• Support business meetings by taking accurate minutes and distributing them appropriately

What you'll be able to do

• Describe different organisational structures and functional areas of businesses, explaining their roles and responsibilities
• Outline the procedures for arranging meetings, travel and accommodation within a business context
• Explain the importance of effective communication, teamwork and meeting deadlines in business administration
• Describe the procedures for handling mail and payments within a business environment
• Identify the different types of technology used in business administration and their applications
• Recognise the different types of business documents and stationery used in business administration
• Identify workplace legislation and common business policies that affect employees in business administration, such as health and safety, data protection and equal opportunities

What you'll be able to do

• Maintain office equipment to ensure it is in good working order
• Order, maintain, and issue stationery and supplies to meet business needs
• Organise business travel and accommodation arrangements for colleagues
• Manage diaries and diary systems effectively
• Manage incoming and outgoing mail efficiently

What you'll be able to do

• Identify the resources needed to support the organisation of a business event, considering factors such as budget, location and attendees
• Source event resources effectively, comparing different options and negotiating favourable terms
• Make event arrangements with relevant parties, such as venues, caterers and speakers
• Confirm event arrangements in writing, ensuring all details are accurate and agreed upon
• Inform other team members of progress against the event plan, providing regular updates and highlighting any potential issues
• Plan to prevent problems with a business event by identifying potential risks and developing contingency plans
• Review your own performance when organising a business event, identifying areas for improvement and learning from experience

What you'll be able to do

• Understand the key factors to consider when arranging meetings, including purpose, attendees, location and resources
• Understand the key factors to consider when arranging travel, including cost, convenience and safety
• Understand the key factors to consider when arranging accommodation, including location, facilities and budget
• Understand the characteristics of different types of business communication, such as email, letters and reports
• Understand the appropriate uses of different types of business communication, considering factors such as audience, purpose and urgency
• Understand the importance of teamwork in business administration, including collaboration, communication and shared responsibility
• Understand the importance of meeting deadlines in business administration, including planning, prioritisation and time management
• Understand the appropriate uses of different business documents, such as invoices, purchase orders and expense claims
• Understand how to complete business documents accurately and efficiently, following organisational procedures

What you'll be able to do

• Interpret social media policy and guidelines for business purposes
• Monitor social media activity for a specified business and report on findings
• Use social media platforms to communicate effectively for business purposes